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65BSBMGT608 Manage Innovation and Continuous Improvement Learner Resource © Precision Group (Australia) Pty Ltd
Activity TwoList some of the costs associated with quality in your organisation.
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Element 2: Develop Options for Continuous Improvement
66 BSBMGT608 Manage Innovation and Continuous ImprovementLearner Resource © Precision Group (Australia) Pty Ltd
Key Points Element 2• To positively influence groups and individuals in the workplace it is
important to ensure that members of the organisation trust you and have confidence in your abilities to manage the organisation
• Any improvements to workplace culture should be embraced by you to ensure positive improvements in the workplace
• An understanding of the global business environment and its impact on your organisation is important in becoming an effective leader
• As a leader you must show that you are flexible, adaptable to change, and accessible to your staff
• Consultation and participation by a wide range of people is important
• Decision making must take into account risk and the needs of both internal and external groups
• Building trust involves you in leading by example. Act how you want your staff to act
• You should have a strong public relations strategy in place to ensure that your organisation is represented fairly.
Element 2: Develop Options for Continuous Improvement
67BSBMGT608 Manage Innovation and Continuous Improvement Learner Resource © Precision Group (Australia) Pty Ltd
Element 2 – ‘True’ or ‘False’ QuizTrue False
Q The support of top management is not critical for the successful implementation and maintenance of the quality system.
Q Quality costs fall into two basic categories.
Q While guidelines do not exist, do not feel overly constrained in setting up cost categories and elements.
Q The company can choose whether or not it incurs discretionary expenditure.
Q Non-discretionary costs can be thought of as failure costs.
Q Remember that the cost of quality is a fact.
Q External failure costs are costs associated with defects that are found after product is shipped to the customer.
Q Hidden costs include executives’ and managers’ time related to quality issues.
Q Employees do not need to be rewarded, it’s their job.
QHidden sources of quality costs are generally difficult to measure accurately, but in many organisations, have a substantial impact on the bottom line.
Element 2: Develop Options for Continuous Improvement
