2017 Activity Plan and Budget

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1 IntroductionThisdocumentexplainsAPNIC’s2017ActivityPlanandBudget,fortheinformationofAPNICMembersandthewidercommunity.

APNIC’sactivitiesarecategorizedintofourmainareas.Thefirstthreearealignedwiththeorganization’smission,andthefourthcoversadministrativeactivityandresourcesrequiredtooperatetheSecretariat:

• ServingMembers• RegionalDevelopment&Outreach• GlobalCooperation• Corporate

Feedbackontheplaniswelcome.Ifyouwouldliketocomment,pleaseemailtheAPNICECviaexec-sec@apnic.netorthroughMyAPNIC’ssecuredECsubmissionform.

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1.1 APNICPlanningandReportingOverviewTheAPNICECandSecretariatreceiveinputfromthecommunitythroughthebiennialsurveyandothercontinualfeedbackmechanisms.TheseinputsguideAPNIC’sstrategyandannualplanning,andtheSecretariatreportsprogressonitsactivitiesbacktothecommunityduringtheyear.Thisprocessisillustratedbelow,withthearrowsindicatingtheflowofinformation.

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1.2 StrategicDirection

Thecurrentfour-year(2016-2019)strategicdirectionwassetbytheAPNICECon1December2015.Thosedirectionsare:

1. DeliveradvancednumberregistryandMemberinformationservices2. StrengthenCoreTechnicalFocus(suchasIPv6,RPKIandDNSSEC)andengagecommunityto

advanceadoptionanddeployment3. SustainablysupportAPInternetinfrastructuregrowthandsecurity,andhuman

capacitydevelopment4. Engageourcommunitytostrengthenopen,multistakeholder,bottom-upandtransparent

policydevelopmentprocessesandInternetgovernancemodel5. MaintainastrongorganizationtocarryoutAPNIC’smission

2017isthesecondyearofthisfour-yearstrategy,andtheyearwheretheadditionalinputfromtheAPNICSurvey2016helpsdirecttheactivityplantowardsachievingthestrategicdirection.

1.3 StructureofthisDocument

APNICcategorizesitsactivitiesunderfourmainareas.Thisdocumentisstructuredaccordingtotheseareas,andtheactivitiesunderneaththem,asfollows:

ServingMembers

• RegistrationServiceso AllactivitiesrelatedtotheregistrationofInternetnumberresources(IPv4,IPv6,and

ASNs)anddevelopingandmaintainingregistryapplications.• CustomerService

o MaintainingahighlevelofservicetoMembersviatheHelpdesk,MyAPNIC,Membercommunication,andqualitymanagementsystems.

• TechnicalInfrastructureServiceso TheoperationandmaintenanceofthetechnicalinfrastructureunderpinningAPNIC

anditsservices,includingnetworks,datacentres,applicationsandlicensing.• MemberTraining

o APNIC’stechnicaltrainingandtechnicalassistanceservicesprovidedthroughouttheregion.

RegionalDevelopment&Outreach

• APNICConferenceso ArrangingtheAPRICOTandstand-aloneAPNICconferenceeachyear.

• RegionalTechnicalDevelopmento SupportforthePolicyDevelopmentProcess,infrastructuredevelopmentinthe

region,NOGs,andsecurityprograms.

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• CommunityEngagemento CollaborationwithotherAsiaPacificInternetorganizations,maintainingthe

fellowshipprogram,participatingintheregionalIGFandworkingwithAsiaPacificgovernmentorganizationsonInternetdevelopment.

• APNICFoundationo Developingfundingpartnershipswithinternationaldevelopmentagenciesand

supportingtheISIFAsiagrantsprogram.

GlobalCooperation

• GlobalTechnicalCommunityo CollaborationwithotherRIRs,globaltechnicalorganizationssuchasICANN,theIETF

andtheInternetSociety,andparticipationinglobalforumssuchastheIGF.• Inter-governmentalOutreach

o Participationinglobalinter-governmentalforumsasamemberofthetechnicalcommunity.

• GlobalResearcho Undertakingglobalresearchandmeasurementprograms,andpresentingresearch

outcomesatregionalandglobalevents.

Corporate

• HumanResourceManagemento Managingstaffresources,developmentandknowledgemanagement.

• FinanceandAdministrationo ManagingAPNIC’sfinance,officeandtravelfunctions.

• LegalandGovernanceo ActivityrelatedtolegalmattersandAPNIC’scompliancewithworkplacehealthand

safety.• Facilities

o MaintainingAPNIC’sofficefacilities.

Ineachsection,APNIC’splannedworkislistedunder‘Ongoing’and‘Projects’.‘Ongoing’includescore,ongoingworkthatAPNICdoeseachyeartomeetitsobjectives;‘Projects’areshort-termpiecesofworkwithdefinitivestartandendtimes(mostbeingcompletewithinonetotwoyears).

Atablesummarizestheresources(financialandhuman)neededtosuccessfullycompletetheactivitiesandprojectsineachsection.Theseresourcesaresummarizedunderthefollowingheadings:

• FTE:ThenumberofFull-TimeEquivalentemployeesrequiredfortheactivity.Inallcases,contributionsfrommorethanoneemployeeareinvolved,andtheFTEnumberwillcompriseapercentageoftimefromeachemployee.Forexample–anFTEof1.6maybemadeupoffouremployeeswhoeachdedicate40%(0.4)oftheirtimetotheactivity.

• Expenses:Referstoalloperationalcostsdirectlyincurredbytheactivity(inAUD).• CAPEX:Referstocapitalexpenditure(forequipment,hardware,software,propertyetc)

requiredbytheactivity(inAUD).

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2 ExecutiveSummary

ThemajorityofAPNIC’sresourcesandexpenditureinthe2017planareallocatedtoServingMembers–accountingfor59%ofAPNIC’sfulltimeequivalentemployees,48%ofoperatingexpensesand71%ofcapitalexpenditure.

ThefollowingtableandchartprovideabreakdownofAPNIC’s2017budget.

Activity FTE % Expenses(AUD$)

% CAPEX(AUD$)

%

ServingMembers 45.8 59% 10,023,486 48% 915,118 71%RegionalDevelopment&Outreach 16.7 21% 4,904,670 24% 298,000 23%GlobalCooperation 4.3 6% 2,239,324 11% 30,000 2%Corporate 11.0 14% 3,531,857 17% 49,500 4%GrandTotal 77.8 100% 20,699,337 100% 1,292,618 100%

2.1 OperatingExpenditure2017

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3 APNIC2017ActivityPlan

3.1 ServingMembers

3.1.1 RegistrationServices

FTE Expenses CAPEX8.6 $1,556,879 -

Ongoing• IPv4,IPv6andASNdelegationandregistrationservices

In2016,APNICprocessedcloseto7,000resourceandtransferrequests.Itisassumedthatthisactivitylevelwillcontinueandrequirethesameresourcesin2017asin2016.

• RegistryoperationandmaintenanceThisactivityincludes:

• OperationandadministrationoftheAPNICWhoisDatabase.• OperationofAPNIC’sReverseDNSservice,includingDNSSEC.• MaintenanceofMembers’DNSSECconfigurationswithinMyAPNIC.• OperationandenhancementstoresourcecertificationservicesusingRPKI.

Itisassumedthattheresourcesneededtooperatetheseserviceswillbeslightlylowerthan2016duetoincreasedautomation.

Projects• RegistrySystemarchitecture

During2016,workwasdonetoseparatetheregistrysystemintofront-endandback-endservices,linkedwithina‘messagebus’architecture.In2017,thisregistrysystemdevelopmentwillcontinue.

o Objectives§ PortARMSresource-selectionsourcecodetoJavaregistryservice.§ Updatecurrentregistryservicetouseevent-sourcingforitsauthoritative

state.o BenefitstoMembers

§ Amorereliable,robust,andflexibleregistrysystemthatcanbeadaptedmoreeasilytoimplementpolicychanges.

• Historicalwhoisservice(‘whowas’)ToprovideapublicrecordofpreviouswhoisobjectsrelatedtoAPNICresources.

o Objectives§ ToprovideaRegistrationDataAccessProtocol(RDAP)queryandresponse

extensiontoallowuserstoquerypastwhoisrecords.o BenefitstoMembers

§ AuthoritativeinformationaboutthehistoricalstateoftheregistrymadepubliclyavailablethroughanRDAPextension.

• WhoisupgradeThisproject,whichbeganin2016,involvesupdatingAPNIC’swhoismasterservertousethelatestversionoftheRIPEwhoiscodebase.

o Objectives

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§ Completetheupdateofthewhoismasterserver,includingAPNIC-specificsourcecodemodifications.

o BenefitstoMembers§ Stable,maintainableandupdatedwhoisservice.§ Accesstonewwhoisfeatures.

• WhoisdataqualityimprovementCreationofanewvisualwhoisdashboardmoduleinMyAPNIC,whichallowsMemberstotrackthecurrencyoftheirwhoisobjects.

o Objectives§ ProvideMemberswithavisualizationonwhoisdataqualitymanagement

andencouragemorefrequentupdates.§ Integratewhoisbulkupdatetooltomakemultiplechangesinonego.§ Providereportingfeaturestotrackupdatesregionally.

o BenefitstoMembers§ QuickaccesstoinformationonlastreviewandupdateofMembers’Internet

resources.§ Faster,easierwhoisupdates.

• PublicstatisticsimprovementBuildingonAPNIC’snewstatisticsportal,anopendataservicewillprovideMemberswithbetteraccesstoAPNIC’snetworkinformationservices.

o Objectives§ DevelopanAPItodeliverinformationservicessuchasresourcedistribution

statistics,vizAS,ftpstat,whois,APNICLabsmeasurementandotherdataasrequiredbythecommunity.

§ Investigateaccesstorelevant3rdpartydatasets(suchasRIPELabs).o BenefitstoMembers

§ ImprovedaccesstotheAPNICregistrydata.§ Accesstoadditionaldatathatcanprovideinsightsintothestateofthe

Internet,andindustrybenchmarking.§ Opportunitiesforfuturetwo-waycommunicationthroughAPIsthatcan

collectandaggregatecontributeddata.• Resourcecertificationimprovements

Simplifytheuserinterfaceforresourcecertificationtasks,extendcertificationtohistoricalresourceholders,andcompleteimprovementsinthemanagementofRPKIdata.

o Objectives§ DeployandmonitortheDeltaprotocoldistributionmechanismforthe

APNICRPKIrepository.§ Improveuserinterface,includingtwofactorauthentication.§ ProvideRPKItohistoricalmaintenanceaccountholderswhoalsohavea

membershipaccount.o BenefitstoMembers

§ IncreasedperformancedistributionmechanismforRPKIdata.§ GlobalalignmentwithotherRIRsonRPKIservicedelivery.§ Improveduserexperienceperformingresourcecertificationtasks.§ WidercommunityaccesstoRPKIservices.

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3.1.2CustomerServiceFTE Expenses CAPEX17.9 $3,819,787 $233,000

Ongoing• MemberServices/Helpdesk/Billing

Onaverage,eachquartertheMemberServicesteamhandlesmorethan5,100Memberrequests,300phonecalls,and840onlinechatsessions.Asimilarworkloadisexpectedthroughout2017.Morethan7,300MemberinvoicesandreceiptsareexpectedtobeprocessedbytheFinanceteamin2017.

• MembershipoutreachAPNIC’sMembershipoutreachhelpsensurethoseorganizationsthatneedInternetresourcesareawareofAPNICandtheservicesitoffers.TheSecretariatwillincreaseitsoutreacheffortsin2017viaonlineandface-to-faceengagementthroughouttheregion.

• MyAPNICdevelopmentandmaintenanceMyAPNICdevelopmentwillfollowanewservicesroadmapfor2017.Thefocuswillbeonimprovedperformanceandusability,andadditionalfeatures.Therewillbeanincreaseinresources,includinganadditionalsoftwarestaffmemberaddedthisyear,tobolsterAPNIC’sdevelopmentcapacityandreducethecurrentbacklog.

• QualitymanagementAPNICcompleteditsISO9001:2016QualityManagementSystemrecertificationin2016,andin2017willcontinuetoimprovequalitycontrolsacrossallcustomer-facingprocesses.Theprofessionalfeesassociatedwiththecertificationprocesswillnolongeroccurthisyear.

Projects• Improvingonlineexperience

IntegratingAPNIC’sonlineservicestocreateasinglepointofaccessandimprovedexperienceforusersofAPNIC’sservices.Thiswillbeamulti-yearproject,beginningin2017,withallservicesmigratedbyend2018.

o Objectives§ CreateasingleportalforaccesstoAPNIConlineservicesincludingMyAPNIC,

meetingandtrainingregistrationandanyotherauthenticatedservices.§ Migrationofservicestosinglesignon(SSO)useraccess.§ ProvideSSOauthenticationforaccesstoservicesbyanyinterestedmember

ofthecommunity.o BenefitstoMembers

§ BetteruserexperienceacrossallonlineAPNICservices.§ Improvedproblemresolutionthroughself-servicetools.§ Personalizedsupportandofferingssuitedtotheenduser.

• CustomerRelationshipManagement(CRM)OngoingimplementationofCRMtosupportandstreamlineMemberengagement,externalrelationsandcommunicationsactivities.

o Objectives§ Improveorganization-wideprocessesformanagingexternalrelationships.§ Continueintegrationwithexistingsystems,primarilyARMS/MyAPNICand

emailmanagement.o BenefitstoMembers

§ ImprovedunderstandingofMemberneeds.

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§ ImprovedcommunicationswithallMembers.

3.1.3 TechnicalInfrastructureServices

FTE Expenses CAPEX12.7 $3,157,280 $570,118

Ongoing• OperationofAPNICserviceinfrastructure

Theseactivitiesalsocovertheinternaltechnicalsupportrequiredtodeliverallinternalservices,andservicestoAPNICMembers.

o DatacentresandinterconnectionsAPNICmaintainsitsmaintechnicalinfrastructureintwofully-redundantdatacentresinBrisbane,linkedtotheAPNICofficeviaatriangleoffibreinterconnection.Inaddition,datacentresinHongKong,Japan,andUSAprovideadditionalredundancyandload-balancing

o Maintenance,depreciationandlicensingSignificanttechnicalinfrastructureexpensesarerelatedtoequipmentmaintenanceanddepreciation,andvariouslicensesassociatedwiththisequipment.

AsAPNICmovestowardsmorevirtualizedand‘cloud’infrastructure,capitalexpenditurewilldecreasein2017comparedwith2016.Operationalcosts,softwaresupportandlicenseswillalsodecreaseslightly.

Projects• Improvedreliabilityandavailabilityofpubliclyaccessibleservices

Severalimportantinfrastructureupgradesareplannedin2017toimprovethereliabilityandavailabilityofAPNIC’spubliclyaccessibleservices.

o Objectives§ IncreasetheresilienceandavailabilityofDNSservicesbyusinghigher-level

automation,andanycastedDNSqueryservers.§ Deployupgradedcoreswitchesandadvancedfirewallandintrusion

detectionandpreventionsystemsindatacentres.§ MoveRDAPservicetothemoreresilientwhoisserverinfrastructure.§ Improvenetworkmonitoringandloggingcapabilities.§ Reviewandupgradedisasterrecoveryplans.

o BenefitstoMembers§ Moreavailableandbetterperformingservices.§ Higherlevelofsecurityforservices,systemsandinformation.§ Fasterrecoveryofservicesincaseofdisaster.

• AdoptionofISO27001:2013InformationSecurityStandardResolveallareasforimprovementidentifiedbyISO27001auditsin2016andbegincontinuousoperationwithinthesecurityframework.

o Objectives§ ImproveITsystemsecuritybycreatingcontrols,practices,andpolicies

wheretheyarecurrentlylacking.§ Operatewithinthenewlycreatedframework.§ Evaluateperformancethroughanexternalaudit.

o BenefitstoMembers

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§ AssurancethatAPNIC’sinformationsecurityisinlinewithinternationalstandards.

3.1.4 MemberTraining

FTE Expenses CAPEX6.6 $1,489,540 $112,000

Ongoing• Trainingservices

Trainingserviceswillcontinuetoexpandcoursematerialtomeetcommunityneeds.InresponsetotheAPNICSurvey2016,coursematerialwillbedevelopedfornetworksecuritybestpracticesinnetworkoperation,andInternetgovernance.Trainingexpenditurewillincreasein2017withadditionaltrainingstaffaddedattheendof2016.

• TechnicalassistanceAPNICrespondstorequestsfromMembersfortechnicalassistancewhereverpossible.Wereferworktorecognizedtechnicalexperts,withfundingbyexternalagencieswhereavailable.Technicalassistanceactivityisexpectedtoincreasein2017.

Projects• Curriculumimprovements

Revisionandupdateoftheexistingcurriculum,anddevelopmentofnewcurriculummaterialsbyAPNICstaffandexternalsubjectmatterexperts.

o Objectives§ ExpansionoftheTrainingLabs’ISPnetworktosupportupto10new

exercisemodules.§ Developmentofnewcoursemodulesforsecurity,NFV/SDN,andLEA

training.o BenefitstoMembers

§ Accesstoup-to-date,highquality,costeffectiveoperationaltraining.• CommunityTrainers

ContinueddevelopmentoftheCommunityTrainernetwork,comprisingexperiencedandrespectedtechnicaltrainersthroughouttheregionwhocandeliverlocalizedtrainingasneeded.

o Objectives§ CoordinationandsupportofatleasttwotothreeCommunityTrainersfor

eachAPNICsub-region(SouthAsia;SouthEastAsia;EastAsia;Oceania).§ SupportforprofessionalnetworkinganddevelopmentofCommunity

Trainers.o BenefitstoMembers

§ GreateraccesstohighqualitytechnicaltrainingforMembersinlocallanguageandcontext.

§ Largercommunityofqualifiedtrainersavailabletothecommunity.§ Lowercostsduetoreducedtravelexpenses.

• APNICAcademyContinueddevelopmentoftheAPNICAcademy,anonlinetrainingdeliveryplatforminitiated

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in2016thatwillincludeself-paced,eLearningmodules,examinations,andcertificationforAPNICtrainingcourses.

o Objectives§ ReleaseofatleasttwoonlinecoursesfeaturingAPNIC’scoretechnical

trainingmaterials.§ DevelopmentofexaminationandcertificationprocessesforAPNICtraining.

o BenefitstoMembers§ Anonlinelearningplatformavailableanywhere,anytime.

• JointtrainingwiththeITUContinuedcollaborationwiththeITUonIPv6andnetworksecuritycapacitydevelopmentinAPdevelopingeconomies.

o Objectives§ Five-dayIPv6andinfrastructurenetworksecurityworkshop.§ Three-dayIPv6andinfrastructurenetworksecurityworkshop.§ TwodaysofCountryDirecttechnicalassistance.

o BenefitstoMembers§ TrainingopportunitiesonIPv6andnetworksecurity.§ Better-informedgovernmentpolicyofficersandregulatorsthroughoutthe

region.• Cybersecurityworkshops

Collaborationwiththesecuritycommunityonsecuritytrainingworkshops.o Objectives

§ Fourcybersecurityworkshopsinselectedlocations,focusingonsecurityawareness,IPaddressingandregistration,andestablishingCERTs/CSIRTs.

§ CollaborationwithFIRSTtocoordinate‘TechnicalColloquia’events.o BenefitstoMembers

§ IncreasedlocalawarenessofsecurityissuesasrelatedtoAPNICMembersandcommunity.

§ Improvedeffectivenessofgovernmentalsecurityactivitiesandinitiatives.§ Supportforlocalsecurityinitiativessuchascommunityorganizations,

CERT/CSIRTs,andsoon.

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3.2 RegionalDevelopmentandOutreach

3.2.1 APNICConferences

FTE Expenses CAPEX4.8 $1,274,959 $23,000

Ongoing• APNICConferences

APRICOT2017willbeheldinHoChiMinhCity,Vietnam(20February–2March2017).APNIC44willbeheldinTaichung,Taiwan(7–14September2017).

ExpenditureonAPNICConferenceswillremainsteadyin2017.

3.2.2 RegionalTechnicalDevelopment

FTE Expenses CAPEX5.3 $1,277,726 $275,000

Ongoing• Policydevelopment

SupportforPolicySIGmeetings(twiceperyear)andmailinglists,exchangingpolicyrelatedinformationwithotherRIRs,andsupportofASOAddressCouncilMembersfromtheAPNICregion.Stafftimeandtravelcostswillremainatlastyear’slevel.

• RootservermaintenanceOngoingsupportforDNSanycastrootservers,coordinatingwithhostsandrootserveroperators,managingmaintenancework,andhandlingrequestsfornewinstallations.

• InternetexchangesandmeasurementsupportAPNICwillcontinuetosupportthedeploymentandmanagementofInternetExchangePointsasneeded,andcollaboratewithRIPENCCinthedeploymentofprobesfortheRIPEAtlasprogram,atthesamelevelasin2016.

• NetworkOperatorGroup(NOG)supportSupportfortechnicalexpertise,training,andsponsorshipwillbeincreasedin2017fornewNOGsformedin2016.Therewillbeaslightincreaseinsponsorship,travelandstaffcostsforthissupport.

• SecuritysupportCollaborationwithregionalandglobalsecurityorganizations-APCERT,FIRST,Interpol,GFCEandothers-toprovidespeakers,sponsorship,andsupportforeventsintheAPNICregion.APNICwillcontinuetoshareresourceswherepossible,butinresponsetothe2016Survey,thisbudgetisincreasedin2017.

Projects• Policyengagement

IncreaseaccessibilityandawarenessoftheAPNICPolicyDevelopmentProcess(PDP)toallowforgreatercommunityparticipation.

o Objectives§ Increaseawarenessofpolicyimpacts,bothonlineandateventsaroundthe

region.

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§ Improveaccessibilityofpolicy-relatedcontentandmaterials,throughstreamliningandtranslation.

§ Targetfellowshipstocandidateswithastatedinterestinthepolicyprocess.o BenefitstoMembers

§ GreaterawarenessoftheAPNICPDP.§ ReductionofknowledgeandlanguagebarrierstoparticipatinginthePDP.

• IPv6awarenessIncreasepromotionofIPv6deploymenttotechnicalandbusinessdecisionmakers,inresponsetothe2016Survey.

o Objectives§ RevampandimproveAPNICIPv6websitecontent.§ DevelopIPv6casestudiesandbestpracticecontenttoshareviatheIPv6

website,presentations,andtheAPNICBlog.§ TargetIPv6awarenessamongdecisionmakersofAPNICmembershipand

community.o BenefitstoMembers

§ DevelopmentofamorerelevantandeffectivebusinesscaseforIPv6.§ EducationofseniorbusinessmanagementontheneedtodeployIPv6.

• DNSrootserversIncreaseDNSsupportinresponsetoglobalsecurityincidentsin2016.

o Objectives§ Coordinatedeploymentof10to20additionalanycastrootserversin

selectedlocations.§ Conductresearchonrootserverqueryprioritization(APNICLabs).

o Benefits§ IncreaseresilienceofglobalDNSservices.

3.2.3 CommunityEngagement

FTE Expenses CAPEX5.6 $1,631,704 -

Ongoing• Communitysponsorship

APNICsponsorshipofAsia-PacificInternetorganizationsandevents(see:http://www.apnic.net/community/support/memberships-and-partnerships)willincreaseinlinewithadditionalcommunityeventsplannedin2017.

• FellowshipprogramProvideopportunitiesforcommunitymemberstoparticipateinAPNICconferencesandtraining.During2017wewillcontinuetoidentify‘emergingleaders’andwillallocateadditionalresourcestoencouragetheircontinuingprofessionaldevelopmentwithintheAPNICcommunity.Wewillincreasefellowshipsthroughadditionalpartnerfundingwherepossible.

• Governmentandsub-regionalliaisonEngagementwithgovernmentsandregionalinter-governmentalorganizationssuchasAPECTEL,APT,SAARCandASEAN,intheformofprovidingadviceonIPaddressingandcriticalInternetinfrastructureissues,willcontinueatthesamelevelasin2016.

• Communityawareness

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IncreasingawarenessofAPNICactivitiesandinitiativesthroughouttheregion(withtheengagementoflocalpartnersasrequired)toboostengagementandparticipationinAPNICcommunityactivities.

3.2.4 APNICFoundation

FTE Expenses CAPEX1.0 $720,281 -

Ongoing• Foundationincubation

From2017,APNICwilltransfertwofull-timestafftotheFoundation,wheretheywillworkonfundraising,projectdevelopmentandpartnerships.APNICwillcontinuetounderwritethecostofthesepositionsduringtheFoundation’sincubationperiod,2017and2018.AdditionalsupportfromotherSecretariatfunctionswilltotaloneFTE.

• ISIFAsiaFrom2017theInformationSocietyInnovationFund(ISIF)AsiawillbeconsideredanactivityoftheAPNICFoundation,andadministeredbyFoundationstaff(transferredfromAPNIC).APNICwillcontinuetheexistingcontributiontoISIFGrantsandAwards.

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3.3 GlobalCooperation

3.3.1 GlobalTechnicalCommunity

FTE Expenses CAPEX2.9 $1,533,562 -

Ongoing• RIRcollaboration

APNICwillcontinuetocollaboratewithotherRIRsin2017throughNROcoordinationactivities,jointprojects(includingprojectsundertheCooperationMoUwiththeRIPENCC),staffexchangesandmeetingattendance.AllRIRswillincreasetheircontributiontotheNRObudgetin2017,andAPNIC’sstafftime/travelexpenseswillalsoincreasein2017withAPNICtakingontheroleoftheNROSecretariat.

• CollaborationwithICANN,IANA,IETF,ISOCAPNICwillcontinueworkwithICANNin2017toensurethattheIANAtransitionisimplementedsmoothly.APNICwillparticipateinICANN’sCrossCommunityWorkingGrouponAccountability(CCWG)(Workstream2),theGACPublicSafetyWorkingGroup,andtheRSSAC,amongothers.Travelandrelatedcostswillincreasein2017.

• OtherforumsAPNICparticipationinotherforums,suchasFIRST,APT,PITA,ITU,APECTEL,GFCE,OECDandothers,willcontinueatthesamelevelin2017.

Projects• IANATransition

Thereareremainingtaskstobecompletedin2017.o Objectives

§ SupportappointedReviewCommitteerepresentativestoexecutetheirdutiesundertheSLA.

§ CompleteworkwithICANNonCCWG(Workstream2).o BenefitstoMembers

§ MonitoringofPTIperformancetoensurecompliancewiththeSLA.• Internetgovernanceoutreach

Participationin‘Internetgovernance’relatedevents,andbringingrelevantInternetgovernanceissuesintotheAPNICcommunity.

o Objectives§ DevelopInternetgovernancetrainingmaterialsfordeliveryviaface-to-face

sessionsandtheAPNICAcademy.§ Contributionsto‘SchoolofInternetGovernance’andrelatedevents,

explainingtechnicalInternetconcepts,policies,addressingandinfrastructure.

o BenefitstoMembers§ BetterunderstandingofwiderInternetGovernanceprocesses.§ BetterrepresentationoftechnicalissuesinwiderInternetgovernance

discussions.• NROSecretariat

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TheNROSecretariatdutiesrotatebetweentheRIRsand2017isAPNIC’sturn.o Objectives

§ CoordinatejointactivitiesamongtheRIRsviaNROCoordinationGroups(engineering,registrationservices,communications)in2017.

o BenefitstoMembers§ OngoingimprovementofAPNICoperationsviasharingofglobalbest

practiceamongRIRs.

3.3.2 Inter-governmentalOutreach

FTE Expenses CAPEX0.7 $278,051 -

Ongoing• Inter-governmentalliaison

APNICparticipatesininter-governmentalforumsasarecognizedmemberofthetechnicalcommunityadvocating:

o ThenecessityofIPv6adoptionforfutureInternetgrowth.o Theimportanceoftrainingandtechnicalassistancetothesecurityandstabilityof

Internetinfrastructure.o TheroleoftheAPNICcommunityintheInternetecosystem.o PromotingthemultistakeholdermodelofInternetgovernance.

Inter-governmentalorganizationsincludetheITU,APEC,theOECD,ASEAN,theCTOandInterpol.Stafftimeandtravelcostsassociatedwiththisactivitywillbethesameasin2016.

3.3.3 GlobalResearch

FTE Expenses CAPEX0.7 $427,711 $30,000

Ongoing• Globalresearchandmeasurements

In2017,APNICLabswillcontinueresearchandmeasurementoftechnologiesincludingIPv6,BGP,RPKIandDNSSEC.TheprimaryaimistoassistdiscussionsonIPaddressingpolicyandInternetoperationalmatterswithintheregionandglobally.Newresearchthatwillbeundertakenin2017includesMTUissuesrelatedto‘jumbograms’,QUICsupportandUDPtransmission,andDNSrootserverresiliencethroughresolverwhitelisting.

Therewillbeaslightincreaseincapitalexpendituresthisyear,butotherexpensesareexpectedtobeatthe2016level.

• TechnicaladvocacyatglobalforumsSpeakingopportunitiesforthepresentationofresearchoutcomesandcurrenttrendsallowAPNICtoraiseawareness,gatherinputandaddressissuesfacedbyitscommunity.Stafftimeandtravelspendwillremainthesameaslastyear.

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3.4 Corporate

3.4.1 HumanResourceManagement

FTE Expenses CAPEX2.0 $886,763 $3,500

Ongoing• Secretariatstaffing

Threeadditionalpositions(incommunications,technical,andexecutivesupport)willrequirerecruitmentanditsassociatedcosts.Otherthanthat,weanticipatethatstaffresignationsandreplacementsshouldnotvaryfrompreviousyears.

• StaffdevelopmentSkillstrainingandprofessionaldevelopmentrelevanttostaffroleswillcontinuetobeprovidedatthesamelevelasin2016.

• KnowledgemanagementAfocusonknowledge/informationmanagementwillcontinuein2017.Thisincludescollaboratingwithallbusinessunitsonprocessreviews,andthereview/integrationofsystemstoimprovethequalityandrelevanceofinformationgenerated,receivedandusedbystaff.Nospendingincreaseisexpectedthisyear.

Projects• Employerbranding

ReviewoftheuseoftheAPNICJobswebsite,socialmedia,andinternalcommunicationstoensurethatbrandingisattractiveandauthentictofuturecandidatesandcurrentstaff.

o Objectives§ Reviewrecruitmentmaterialsandprocesses.

o BenefitstoMembers§ APNICcontinuestoattractandretainstrongtalent.

• HRmanagementsystemStreamliningexistingvariousstaffperformanceanddevelopmentsystemsintoasingleportalforstafftoimproveusabilityandorganizationalreporting.

o Objectives§ Acentralizedportalforstafftoaccesstheirpersonal,benefits,performance

anddevelopmentinformation.o BenefitstoMembers

§ Improvedefficiencyandautomationtoreducestafftimeusedonadministration.

3.4.2 FinanceandAdministration

FTE Expenses CAPEX6.9 $1,508,299 $12,500

Ongoing• Financialmanagement

In2017,APNIC’sfinanceteamisexpectedtopayinexcessof2,000invoices,prepare1,000

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journals,settleover400expenseclaims,andreconcilemorethan3,000creditcardtransactions.

• OfficemanagementManagementofofficesupplies,telephonycosts,postage/shipment,documentmanagement,collaborationtoolsandgeneraladministrativetasksin2017isexpectedtoremainthesameasin2016.

• TravelmanagementTravelplanning,quotations,booking,liaisingwithtravelagenciesandairlines,travelinsuranceandemergencysupportisexpectedtobeatthesameworkloadaslastyear.

Projects• Documentmanagementandcollaborationplatform

Evaluateexistingdocumentmanagementandcollaborationtoolswithaviewtoconsolidatingtocreategreaterefficiencies.

o Objectives§ Reviewofdocumentmanagementandintranettostreamlineinternal

collaborationtoolsandcreateimproveddocumentrepository.o BenefitstoMembers

§ Enhancedmanagementofcorporateinformationleadingtoimprovedservice.

3.4.3 LegalandGovernance

FTE Expenses CAPEX0.4 $522,538 -

Ongoing• Legalcounselandbusinessadvisors

Generallegaladvice,contractdraftingandreviews,guidanceincorporategovernance,andlegalcooperationwithotherorganizationsisexpectedtobeatthesamelevelasin2016,howeverprofessionalfeestocorporateadvisorswillreduce.

• Workplacehealthandsafetycompliance2017willfocusonhealthandsafetyawareness,annualcompliancetrainingtohealthandsafetyofficers,andstafftrainingonbusinessconductsuchasbullyingandharassmentpreventionandequalemploymentopportunity.Wewillalsocontinuetoprovideexternalcounsellingservicesforstaffwhoneedit.

Projects• Enterprisepolicies

Internaldeploymentofframeworkformanagingpolicyprocedure-relateddocumentationandreviewofexistinginternalmanagementdocuments.

o Objectives§ Robusthierarchystructureforinternaldocumentation.

o BenefitstoMembers§ Systemtosupportstronginternalcontrolsandgovernanceframework.

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3.4.4 Facilities

FTE Expenses CAPEX1.7 $614,257 $33,500

Ongoing• Buildingandofficefacilities

Thecostofbuildingmanagement,utilityequipment,interiorfit-outs,officefurniture,buildingsecurity,repairandmaintenanceofAPNIC’sofficeinBrisbanewillincreasein2017withtheadditionofdedicatedheadcount.

Projects• Officeaccommodation

Respondaccordinglytorequirementsforadditionalworkstationstomeetbusinessresourcinglevelsin2017,andwherepossible,planningformedium-termrequirements(twotofiveyears).

o Objectives§ Ensureappropriatelevelsofofficeaccommodationareavailabletomeet

organizationalneeds.o BenefitstoMembers

§ Officeaccommodationwhichsupportsorganizationalstabilitylongterm.

21

4 BudgetSummary

Activity FTE % Expenses(AU$) % CAPEX(AU$) %

ServingMembers 45.8 59% 10,023,486 48% 915,118 71%

CustomerService 17.9 3,819,787 233,000

MemberTraining 6.6 1,489,540 112,000

RegistrationServices 8.6 1,556,879

TechnicalInfrastructure 12.7 3,157,280 570,118 RegionalDevelopment&Outreach 16.7 21% 4,904,670 24% 298,000 23%

APNICConferences 4.8 1,274,959 23,000

APNICFoundation 1.0 720,281 -

CommunityEngagement 5.6 1,631,704 -

RegionalTechnicalDevelopment 5.3 1,277,726 275,000

GlobalCooperation 4.3 6% 2,239,324 11% 30,000 2%

GlobalResearch 0.7 427,711 30,000

GlobalTechnicalCommunity 2.9 1,533,562

Inter-governmentalOutreach 0.7 278,051

Corporate 11.0 14% 3,531,857 17% 49,500 4%

Facilities 1.7 614,257 33,500

Finance&Administration 6.9 1,508,299 12,500 HumanResourceManagement 2.0 886,763 3,500

Legal&Governance 0.4 522,538

Total 77.8 100% 20,699,337 100% 1,292,618 100%

22

4.1 FTEDistribution

Activity TotalFTE

Bus Comms Devt DG HR Srvcs Tech

ServingMembers 45.8 3.1 2.1 5.7 1.6 0 11.9 21.4

CustomerService 17.9 3.1 1.9 1.1 6.7 5.1

MemberTraining 6.6 0.2 5.7 0.5 0.2

RegistrationServices 8.6 0.4 4.7 3.5

TechnicalInfrastructure 12.7 0.1 12.6RegionalDevelopment&Outreach 16.7 0.7 4.5 4.9 2.6 0.2 0.9 2.9

APNICConferences 4.8 0.2 2.5 2.1

APNICFoundation 1.0 0.5 0.2 0.2 0.1

CommunityEngagement 5.6 1 1.7 2.0 0.9 RegionalTechnicalDevelopment 5.3 0.8 3.2 0.6 0.7

GlobalCooperation 4.3 0.2 0.4 0.4 2.4 0 0.2 0.7

GlobalResearch 0.7 0.5 0.2

GlobalTechnicalCommunity 2.9 0.2 0.4 0.2 1.4 0.2 0.5

Inter-governmentalOutreach 0.7 0.2 0.5

Corporate 11.0 7.8 0 0 0.4 1.8 0 1.0

Facilities 1.7 1.4 0.3

Finance&Administration 6.9 6.2 0.7

HumanResourceManagement 2.0 0.2 1.8

Legal&Governance 0.4 0.2 0.2

Total 77.8 11.8 7.0 11.0 7.0 2.0 13 26

APNIC’s2017BudgetSubmissionprovidesmoredetailsonthe2017APNICBudgetandisavailablewiththeMinutesoftheNovember2016ECmeeting.