AClassMarkII_ProductGuide_final092909

A-Class Mark IIPrint Engines for Applicators

product guide for integrators

Contents

A-Class Mark II: Print Engines for Applicators

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Markets and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

A-Class Mark II: At a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Printer Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Competitive Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Serviceability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ordering: Printers, Options, and Accessories . . . . . . . . . . . . . . . . . . . . . . . 16

Compliance and Agency Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.

About Datamax-ONeil

Datamax-ONeil is the global provider who works passionatelywith customers to listen, understand and then deliver a value-driven printing solution that minimizes risk and maximizesefficiency, safety, and quality.

Datamax-ONeil is the barcode and mobile printing business group of Dover Corporations ProductIdentification Group (PIDG), a global platform entity with products and services covering all theleading marking technologies and applications. The companys products address a wide variety ofapplications, including those in the industrial, healthcare, retail, automotive and ticketing marketsectors. Datamax-ONeil is headquartered in Orlando, Florida, and maintains key facilities inCalifornia, Illinois, and France, as well as sales and technical support offices around the world.

1

Introduction

A-ClassMark II Print Engine - An Overview

Datamax-O'Neil offers a superior print engine used in printand apply applications. The A-Class Mark II offers thehighest level of features and performance with a largegraphics display and intuitive menu navigation, maximumconnectivity features, and easy serviceability with a state-of-the-art modular design.

The A-Class Mark II was developed for demanding multi-shift, mission critical applications that require optimalthroughput from an easy-to-operate, highly durable printengine. The easy-to-access design makes preventativemaintenance a quick process reducing operational downtime.The A-Class Mark IIs unique stainless steel cover addressesthe specialized needs of harsh, corrosive environments.

The A-Class Mark II is available in either 4 or 6 widths andis the only print engine to offer 203, 300, 400 and 600 dpiresolution in either right-hand or left-hand models.


2Manufacturing

Manufacturing across most verticals requires an accurate and reliableprinting solution for the high demands of operation.

A-Class ensures accurate product identification and labeling Meets high demands of 24x7 operations Ideal for supply chain tracking of pallets and cartons Designed for fast moving, multi-shift assembly lines

Distribution

Applications in distribution span from large to medium size operations with barcode system requirements.

Prints high quality and accurate compliance labels Supports warehouse logistics, cross docking and shipping labels Designed for high volume label processing to meet any demands within the supply chain

Food and Beverage

A-Class print engines support the requirements for compliance,tracking and product identification.

A-Class stainless steel corrosive-resistant exterior is ideal for theextreme environments of food and beverage applications

Supports high demand of operations Designed for fast moving, multi-shift assembly lines

Pharmaceutical

A-Class print engines support the high demands and accuracy forcompliance and safety.

Supports label sizes less than 1 to over 6 wide Prints item level labels for small medical devices to printing boxes,cartons and pallet labels within the supply chain

Offers the best quality and detail printing up to 600 dpi

Health and Beauty

A-Class prints labels required in the manufacturing and distribution of consumer products.

Compliance labeling required for accurate item level identification during manufacturing Shipping and track and trace to ensure product traceability and inventory management through thesupply chain

Markets and Applications


A-Class Mark II: Print Engines for Applicators 3

A-Class Mark II At a Glance

Designed for harsh environments

Exclusive stainless steel cover is ideal for extreme environments

Increased performance and throughput with state-of-the-art electronics and fast 200MHz processor

Store more formats with standard memory of 16MB RAM/8MB Flash

Enhanced standard communications with Internal 10/100LAN, serial, parallel and USB

Large backlit control panel VGA 320 x 240 display

Second 6 remote display available for hard-to-reachconfigurations

Split media hub design to support any size media

Support of coated side in and coated side out ribbon

Accurate Real Time Clock

Datamax-ONeil patented IntelliSEAQ print head offerseasy to access reporting of print head performance

Reduce spare parts inventory with common H-Class printhead

Added security with password protection within the display menu

Increase important operational up time with easy to replace consumables and design:

Print heads can be replaced quickly with improved print head design and wider opening Common platen rollers reduce spare parts and can be replaced in under a minute Single belt and larger gear teeth Replace ribbon less frequently with 650m ribbon roll

Support of PL-Z (Zebra) and PL-I (Intermec) emulations

A-Class Mark II: Print Engines for Applicators4

Printer Tour

Stainless SteelFront Access Cover

Large Viewing Window

Power Switch

Operator Control Panel

320 x 240 Graphics LCD Display

Remote Display andCable (optional)

SDIO Card Slot


Printer Tour

Wireless Network Card(optional)

(2) USB Host Ports(optional)

Serial Port

Ethernet Port

USB Port

Remote DisplayConnection(optional)

Parallel Port

Power Connection


Printer Tour

GPIO B PortDP15 MaleVGA Connector

COM C PortDB9 Male Connection

GPIO A PortDP15 Male Connector

GPIO/Applicator Card

COM D PortRJ45 Plug


Printer Tour

7

Bi-directionalRibbon Supply Hub

Pinch Roller Release Knob

Rear Pinch Roller(optional)

Platen RollerRelease Screw

Ribbon Take-up Hub

PrintheadLift Lever


Technical Specifications

Print Method Direct Thermal; Thermal Transfer (option)

Weight A-4xxx: 34 lbs. (15.3 kg) A-6xxx: 37 lbs. (16.7 kg)

Resolution A-4xxx: 203 / 300 / 406 / 600 dpi (8 / 11.8 / 16 / 23.6 dpmm)A-6xxx: 203 / 300 (8 / 11.8 dpmm)

Max Print Speed 6 - 12 ips (152 - 304 mm/sec) depending on model

Max Print Width 4.094 - 6.401 (104 mm - 162.6 mm) depending on model

Print Length Range 0.25 - 99.99 (6 mm - 2500 mm)

Memory (Flash / DRAM) 8 MB / 16 MB

Media / Ribbon

Media Types Wound-out labels only and tag stock; roll-fed, die-cut, notched, reflective, continuous,and fan-fold

Media Width Range A-4xxx: 1 - 4.65 in (25 - 118 mm) A-6xxx: 2 - 6.70 in (50 - 170 mm)

Media Thickness Range 0.0025 - 0.01 inches (0.06 - 0.25 mm)

Ribbon Types Coated side in or coated side out

Ribbon Width Range A-4xxx: 1 - 4.65 in (25 - 118 mm) A-6xxx: 2 - 6.70 in (50 - 170 mm)

Max Ribbon Length 2,132 ft. (650 m)

Ribbon Core Sizes 1.01 +/- 0.006 (25.6 mm +/- 0.2 mm) inner diameter; core not to protrude beyondthe ribbon edge

Communications

Standard Ports Internal Ethernet, Serial RS232 (DB-9), Parallel Centronics, USB

Serial Parameters

Baud Speed: up to 38,400 bits per second (BPS)Handshake: Xon/Xoff, hardwareParity: even, odd, noneStop Bits: 1 or 2Data Bits: 7 or 8

Internal Ethernet RJ45 Receptacle, 10/100 Base-T Fast Ethernet

Internal Wireless Ethernet(Optional)

802.11b/g wireless LAN with WPA security (WEP 64, 128, PSK; WPA LEAP, 64, 128;PSK64, 128; TKIP+40, +128)

Fonts / Barcodes

Fonts 9 Bit Map Fonts; rotated 0, 90, 180, and 270 degrees

Embedded Bar Codes

Linear barcodes: Code 39, Interleaved 2 of 5,Code 128 A, B & C, Codabar,LOGMARS, UPC 2&5, UPC-A, UPC-E, EAN-8, EAN-13, EAN 2&5, UPC RandomWeight, Code 93, Plessey, USCS, Code 128 MOD 43, Postnet, USS/EAN-128Random Weight, Telepen; 2D Symbologies: UPS Maxicode, PDF417, DataMatrix,Aztec, QR Code, MicroPDF417, and TLC39


Features and Benefits

Standard Features

Stainless Steel CabinetStandard stainless steel cabinet and components provide a highly corrosive-resistant print engine.

Communications (LAN, Parallel, USB, Serial)Unlike other print engines, the A-Class Mark II includes four types of communicationports as standard features 10/100 LAN, USB, Serial and Parallel.

Right-handed and Left-handed VersionsRight or left-handed models are available depending on user preference.

Printer Language EmulationCompetitive printer replacement are made easy with our printer language emulation.-PL-Z (Zebra) and PL-I (Intermec) printer language emulation allows you to seamlessly integrate theA-Class into competitors solutions without changing code.-Maintains existing label formats from the legacy printer.

Options

Thermal TransferThe thermal transfer option allows the printer to use a ribbon for thermal imaging. Supporting coated-side-in or coated-side-out, the ink/wax form the ribbon transfers to the media to create an image withexceptional clarity on a variety of materials.

USB Host / SDIOThis option comes with two USB slots to support any USB attachments such as externalkeyboards or memory flash drives. The USB and SDIO card slot also provide for addedmemory to easily transport graphics, fonts or label formats and to store large logos.

Rear Pinch RollersThe pinch roller option provides added tension control to the media when large rollsare being used. It also allows for better control of media during the backfeed processincreasing printing accuracy and quality.

Ribbon SaverThis factory-installed option can help reduce ribbon printing costs (requires pinch roller option)

Secondary Extended Remote DisplayThis option provides a second display with a 6 cable to support hard-to-reach locations.

Internal Wireless LAN (DMXrfNET II)A high performance 802.11 b/g interface card provides communication in a wireless network.

CutterIndustrys only guillotine-type device for print engines that automatically cuts media.

Enhanced!

Enhanced!

NEW!

Enhanced!


IntelliSEAQ Printhead

Datamax-ONeil has the industry's first thermal printhead that combines advanced thermal control with fullperformance history to provide the most sophisticated diagnostics available today. This assures you thatwhen you invest in a Datamax-ONeil printer equipped with IntelliSEAQ, you will receive:

- An extremely durable printhead giving youlonger printhead wear and increased up-time

- Real-time information on printhead use- Printhead dot heat control

Maintaining the highest standards in printheadcontrol, the life and performance of the printhead isdramatically increased. The advanced diagnosticsstored in the printhead gives an integrator the toolsto quickly assess the operation of the printhead andproactively service the customer's needs. This ensures that the demands of mission critical applicationsare met and maintained at any level of usage, and allows the printer to continue to perform on demandand not compromise productivity of the enterprise. A-Class printer information is available in both a shortform and a long form.

The short form is available for viewing from the Desktop Printer Configuration Utility. This iconappears only on printers configured with the IntelliSEAQ printhead. Below is a sample of the short formwith various fields populated.

The long form is availablefor viewing from the theDesktop PrinterConfiguration Utility aswell. This is a great tool forthe integrator to obtainadditional information fromthe end customer withoutbeing on-site. The longform is designed for anintegrator to obtainadditional informationabout the printhead andenvironment.

Short FormAccessible by double clicking the"PH" icon on the Desktop PrinterConfiguration Utility window.

Long Form (Integrator tool only)Accessible by positioning the mouse over the "PH"icon on the Desktop Printer Configuration Utilitywindow and selecting the SHIFT - ALT - D keys.

The PH icon is only visible on the Desktop PrinterConfiguration Utility with IntelliSEAQ supported printers.


NEW!



RFID

The A-Class Mark II RFID printer is one of the industrys most reliable print engine solution to support thegrowing worldwide demands of RFID compliance and evolving business requirements. As part ofDatamax-ONeils family of RFID printers , the A-Class Mark II ensures interoperability with other certifiedreaders and tags. The A-Class RFID printer offers many benefits:

- Multiple power settings to adjust RF power to various protocols- Tracks both good and unusable labels- Easy to use calibration feature- Flexible inlay positioning

All 4 and 6 models of the A-Class are available as RFID-built printers that support UHF encodermodules and come configured with all the electronic components and read/write encoding devicesinstalled. The RFID printer is enabled to support all RFID applications. A-Class print engines offerscalable solutions for users regardless of their level of RFID deployment.

Kit models available when ordering:

Applicator / GPIO Settings

GPI/O A (J1)Four dedicated inputs control printer functions. Seven dedicated outputsare available for control, warning, and error functions.

GPI/O B (J2)Six unassigned inputs are designed to interface to open-collector outputs.Six unassigned outputs have slew-limited signal-edge rise and fall timesto prevent cross talk in the cabling.

COM C (J4)Recognized by the printer as Serial Port C, COM C functions as an auxiliary RS-232 interface ordedicated device port for the RFID and Linear Scanner options.

COM D (J3)Recognized by the printer as Serial Port D, COM D is an auxiliary RS-232 interface.

See operators guide for additional details on applicator card.

L1 US and CanadaL2 Germany, Denmark, Finland, Iceland, Switzerland, Cyprus, United Kingdom, Malta & Serbia

L3 France, Bulgaria, Slovenia, Poland, Lithuania, Estonia, Czech. Republic, Luxembourg, Greece,Netherlands, Ireland, Belgium, Hungary, Italy, Norway, Portugal, Spain, and SwedenL4 Slovak RepublicL5 Australia, Hong Kong, Thailand, and Singapore

RFID antenna

L6 New ZealandL7 IsraelL8 JapanL9 KoreaR1 IndiaR2 Taiwan

GPI/O A DB15 Female connectorGPI/O B High Density DB15 Female connector

COM C DB9 Female connectorCOM D RJ45 Connector

Enhanced!


Software

Standard Software Support

FirmwarePrinter firmware controls the various operations of the printer. We continue to enhance the operationsand offer periodical updates on our website for download. Alternate versions of the firmware are availablefor integration into non-DPL environments.

- IVR (Internal Variable Replacement): enables specialty designed variable data label formats tobe stored and modified using a USB keyboard and the print engines graphics display.

- Oracle / SAP: Datamax-ONeil provides a means to print labels directly from XML-based businessapplication systems without using any additional middleware. This interface allows a TCP/IPconnected Datamax-ONeil printer to accept XML data from Oracle and SAP applications.

- Emulations: Printer programming language emulation allows you to seamlessly integrate into existingsolutions without changing code.

DMXConfig Utility *A Windows software application that allows the easy access and setup of the A-Class Mark II printer. Itcan be used with any communication port available on your printer and allows you to store settings to beapplied to a different printer; ideal when you are replacing/adding printers to your application.

Windows Drivers *The A-Class has drivers for use on the latest Windows operating systems, allowing the user to view andchange printer settings from any Windows software application, simplifying the print process.

Embedded Browser ConfiguratorThe LAN printers are equipped with a resident web page embedded into the firmware which allows fullaccess to the printer's settings and complete configuration. Accessing the printer via the EmbeddedBrowser Configurator is easy: simply connect the printer to the network, start the browser program, andenter the printer's IP address. The resident web page will pop up and printer is up and running withoutneeding to install software or a specific operating system.

Available Separately - no additional cost

International Language Printing Capability (ILPC) FontsConsists of one of the following: Kanji Gothic B scalable, Korean Hangul, or Simplified Chinese GB.

MCL NetManagerDesigned for remote printer management, diagnostics and media usage monitoring.

Third-Party

MCL SoftwareEnabled MCL print engines have the capability to generate innovative data collection, print jobmanagement applications, and execute directly from the print engine without the need for a hostcomputer to run the application.

* available on the CD included with the printer or can be downloaded from our website

Model A-4xxx Series A-6xxx Series Sato S84xxSe

Product Image

Print Resolution 203 / 300 / 406 / 600 dpi(8 / 12 / 16 / 24 dpmm)203 / 300 dpi(8 / 12 dpmm)

203 / 300 / 600 dpi(8 / 12 / 24 dpmm)

Max. Print Width 4.16 (105.6 mm) 6.61 (168 mm) 4.09 (103.9 mm)

Max. Print Speed 12 ips (304 mm/sec) 16 ips (406.4 mm/sec)

Max. Ribbon Length 2,132 ft. (650 m) 3,281 ft. (1000 m)

Memory (standard) 16 MB RAM / 8 MB Flash 16 MB RAM / 4 MB Flash

Memory (optional) 2 GB SDIO / USB host memory stick Compact Flash

Processor 200 MHz Motorola processor 32 Bit RISC

Communication (standard) LAN, Parallel, Serial, USB Serial, USB, Ethernet

Communication (optional) Wireless Wireless

Display 320 x 240 VGA with backlight LCD display

Cover Stainless steel Steel

Platen Belt Width Single wider belt 6-7 different belts

Options

Cutter Ribbon Saver RFID Wireless (802.11 b/g) (802.11 b/g)USB/SDIO Remote Display


Competitive Overview

Reasons to buy the A-Class Mark II

a faster processor allows higher quality printing in less time for some applications designed with stainless steel to support harsh environments broader standard communication offering more options available to meet application requirements

(optional) (not available)

Model A-4xxx Series A-6xxx Series Zebra 110PAX 4 Zebra 170PAX 4

Product Image

Print Resolution 203 / 300 / 406 / 600 dpi(8 / 12 / 16 / 24 dpmm)203 / 300 dpi(8 / 12 dpmm)

203 / 300 dpi(8 / 12 dpmm)

Max. Print Width 4.16 (105.6 mm) 6.61 (168 mm) 4.5 (103.9 mm) 7.1 (180 mm)

Max. Print Speed 12 ips (304 mm/sec) 12 ips (304 mm/sec)

Max. Ribbon Length 2,132 ft. (650 m) 2,953 ft. (900 m)

Memory (standard) 16 MB RAM / 8 MB Flash 10 MB RAM / 2 MB Flash

Processor 200 MHz Motorola processor 32 Bit - 133 MHz RISC processor

Communication (standard) LAN, Parallel, Serial, USB Parallel, Serial

Communication (optional) Wireless LAN, Wireless

Display 320 x 240 VGA with backlight 2-line LCD display

Cover Stainless steel Steel

Options

Cutter Ribbon Saver RFID Wireless (802.11 b/g) (802.11 b/g)USB/SDIO Remote Display


Reasons to buy the A-Class Mark II

designed with stainless steel to support harsh environments two (2) higher resolution offerings for higher quality printing more robust graphics display for easier navigation, set-ups and operation

Competitive Overview

(optional) (not available)


Serviceability

A-Class consumable parts can be replaced quickly and easily to ensure optimum performance.

Quick replacement of platen rollerRemove a single screw that securely holds the platen roller inplace and slide the roller out.

Easy printhead replacementA printhead can be replaced in only a few minutes: simply loosena single screw and disconnect two cables.

Enhanced pinch roller designAdded tension to control the media when large rollers are beingused. Lifts up with a pull of a knob for easy access.

SuppliesDatamax-ONeil offers a wide variety of high quality printer supplies including custom labels, stock labels,ribbons and cleaning products.


Ordering Printers and Options

4 Print Engines (non-RFID) - 203, 300, 406, and 600 dpi



6 Print Engines (non-RFID) - 203 and 300 dpi

R-Series 4 UHF RFID Print Engines - 203, 300, 406, and 600 dpi





R-Series 6 UHF RFID Print Engines - 203 and 300 dpi

Options and accessories are listed in the table below and may be ordered using the corresponding partnumber. Include the part number and description on the purchase order.

Ordering Options and Accessories

Part# Description

DPO78-2660-02 Kanji Gothic Font Kit

DPO78-2660-03 Simplified Chinese Font Kit

DPO78-2660-04 Korean Hangul Font Kit

OPT78-2657-12 DMXrfNet II Internal 802.11b/g WiFi Card

OPT78-2807-02 Remote Display (for "remote display ready" equipped models only)

PHD20-2240-01 203 dpi, 4 Printhead








Compliance and Agency Approvals

UL60950-1: 2003 1st EditionCSA C22.2 No. 60950-1-03 1st Edition; April 2003Underwriters Laboratories Inc. (UL) is an independent product safety certification organization. TheUL Mark on a product means that UL has tested and evaluated representative samples of thatproduct and determined that they meet UL's requirements. Under a variety of our programs,products are periodically checked by UL at the manufacturing facility to make sure they continue tomeet UL requirements.

IEC60950-1:2001 The UL GS mark is a German safety mark, indicating that a product has been tested and found tocomply with the safety requirements of the European Standards with German national deviations.

GB 4943-2001 GB 9254-1998GB 17625.1-2003

The manufacturer declares under sole responsibility that this product conforms to the followingstandards or other normative documents:

Following the provision of the EMC directive 2004/108/EC: EN 55022 (2006, A1:2007) Class BEN 50024 (1998, A1:2001, A2:2003)

Safety: The product complies with the requirements of the Low Voltage Directive 2006/95/EC, IEC 60950-1:2001 First Edition

Chinas regulatory agency implemented the Compulsory Product CertificationSystem (CPCS), which prohibits the sale or importation of equipment underthe scope of the law that does not bear the CCC Mark issued by aDesignated Certification Body (DCB). Products must comply with thecompulsory standards before the CCC Mark is applied. The CCC Markcovers both safety and electromagnetic compatibility.

European Directive 2002/95/EC - Restriction of Hazardous Substances (RoHS)European Directive 2002/96/EC - Waste Electrical and Electronic Equipment (WEEE)In the interest of compliance with European Union Directives, all Datamax products shipped to theEuropean Union market on or after July 1, 2006 shall be compliant with the European Directive2002/95/EC, also known as the Restriction of Hazardous Substances (RoHS). All Datamax productsshipped to the European Union since August 13, 2005 have been compliant with the EuropeanDirective 2002/96/EC, also known as the Waste Electrical and Electronic Equipment (WEEE).Datamax recognizes the importance of these directives and is taking the necessary steps to meet thecompliance standards. It is simply a part of the company's commitment to supporting the Europeancommunity as well as the global environment.

Please feel free to contact us for any further comment or information on RoHS or WEEEcompliance.

FCC: This device complies with FCC CFR 47 Part 15 Class A. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interferencewhen the equipment is operated in a commercial environment. This equipment generates, uses, and can radiateradio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may causeharmful interference to radio communications. Operation of this equipment in a residential area is likely to causeharmful interference in which case the user will be required to correct the interference at his own expense.

Information subject to change without notice.

Warranty

Printer

Datamax-ONeil warrants to Purchaser that under normal use and service, the A-Class Printer, (with the exception ofthe thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of(365) days from the date of shipment by Datamax-ONeil.

Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not covered under thiswarranty. This warranty does not cover equipment or parts that have been misused, altered, neglected, handledcarelessly, or used for purposes other than those for which they were manufactured. This warranty also does notcover loss, damages resulting from accident, or damages resulting from unauthorized service.

Thermal Printhead

This warranty is limited to a period of one year, (365 days), or 1,000,000 linear inches of use, whichever comes first,for the A-Class thermal printhead. This one year (365 days) warranty is valid only if a Datamax-ONeil - approvedthermal label media is used, as defined in the then current Datamax-ONeil list of approved thermal/thermal transfermedia, a copy of which is available from Datamax-ONeil. Failure to use Datamax-ONeil-approved media isjustification for invalidation of this thermal printhead warranty. This warranty does not cover printheads which havebeen misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.

Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insuranceprepaid, in the original shipping containers. A Return Material Authorization (RMA) number must be issued beforethe product can be returned. To obtain an RMA number please contact the Datamax-ONeil according to the regionslisted below:

North and South AmericaDatamax-ONeil (USA)4501 Parkway Commerce Blvd.Orlando, Florida 32808 USAtel: +1 407 523-5550

Asia Pacific and AustraliaDatamax-ONeil (ASPAC)Contact below for RMA and return instructionstel: +65 6505 2259e-mail: [email protected]

The RMA number must be on the outside of the box and on the shipping document. Be sure to Include a contactname, a description of the problem(s). Datamax-ONeil shall not be responsible for any loss or damages incurred inshipping.

Datamax-ONeil will repair defects covered under warranty conditions and return the repaired or replaced product tothe Purchaser at Datamax-ONeils cost. The warranty shall continue in effect until the end of the original warrantyperiod, or for sixty (60) days after the repair or replacement, which ever is later.

Europe, Middle East, and AfricaDatamax-ONeil (EMEA)26, Rue Gaspard MongeBourg Les Valence, FRANCE 26500 tel: +33 (0) 4 75 75 56 72fax: +33 (0) 4 75 82 98 38


www.datamax-oneil.com

right by our customers

rev. 2

0090929

North America

Corporate Headquarters - Florida4501 Parkway Commerce Blvd.Orlando, FL 32808 Tel: 800-816-9649Fax: 407-578-8377

California8 Mason Irvine, CA 92618 Tel: 949-458-0500Fax: 949-458-0708

Datamax-ONeil Printer Supplies7656 E. 700th AvenueRobinson, IL 62454Tel : 618-546-5418Fax : 618-546-1518

Asia Pacific

Singapore9 Toh Guan Road East#04-01 Alliance BuildingSingapore 608604Tel: +65-65052250Fax: +65-67698135

ChinaRoom 1016, FL 10 Tianjian Bldg.6th HuixinnanliChaoyang District, Beijing Tel: +86 10 6496 9313Fax: +86 10 6494 8937

Thailand2nd Floor, RN Building961 Rama 3 RdBangpongpang, YannawaBangkok 10120Tel: +662 6897321Fax: +662 6897337

Latin America

ArgentinaAv. Franklin D. Roosevelt 4989 Suite 303 Buenos Aires (C1431BZC) Tel: +54 (11) 5555 6519 Fax: +54 (11) 4521 8022

BrazilRua Emilio de Menezes, 27 Cj 81Santa Cecillia/Sao Paulo SPBrasil CEP 01231-020Tel: +55 11-3825-0690Fax: +55 11-3666-1744

MexicoAv. Central No. 186-BCol. Nueva Industrial VellejoC.P 07700, Mexico DFTel: +52 55 11 68 61 46Fax: +52 55 11 68 61 02

Europe, Middle East, Africa

France9 Rue Gaspard Monge26500 Bourg-ls-ValenceTel: +33 (0) 4 75 75 63 00Fax: +33 (0) 4 75 82 98 3

around the world.

Documents

AClassMarkII_ProductGuide_final092909