Achieving Quality in Auditing Executing Projects in Global and Us Only Environments

8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments

1/24

Program

QA/QC

Internal Quality Audits at HDR

The Evolution of a Quality Management System

American Society for Quality

The 33rd National Energy & Environmental Conference

Tucson, Arizona

August 2!3", 2""#

Dan Domalik, PE, !QA

East Region "ead Auditor

HDR Engineering, In#

Session T$%& A#hieving Quality in Auditing ' E(e#uting Pro)e#ts in

*lo+al and S-only Environments


2/24

Program

QA/QC

QA/QC

$ntroductionHDRQuality Office

QA/QC Program Audit ProgramSummary

$ntroductionPur.ose of Presentation

My BackgroundHDRQuality OfficeQA/QC Program

Audit ProgramSummary /ho am I0

and

/hy am I here0

1. ntroduce HDR

!.Our Quality Program

".Quality Auditing

at HDR

How does a consulting engineering

firm ensure design quality?


3/24


4/24

Program

QA/QC

ntroduction

()* Quality Office


ntroduction

()*

Quality Office


Servi#es

Stati$tic$Pro0ect$

Aard$2rot*

QA/QC

HDR is an ar#hite#tural,

engineering and #onsulting

firm that e(#els at managing#om.le( .ro)e#ts and solving

#hallenges for #lients

.*drinc.com

Trans+ortationTrans+ortation

Environmental Environmental

Architecture Architecture

o-er & Energy o-er & Energy

.ater/.aste-ater .ater/.aste-ater

rogram 0anagement rogram 0anagement

lanning lanning

Consulting Consulting Security Security

ConstructionConstruction


5/24

Program

QA/QC

ntroduction

()* Quality Office

QA/QC ProgramRegional/-ocal

Audit ProgramSummary

ntroduction

()*

Quality OfficeQA/QC Program


Ser(ice$Statisti#s

Pro0ect$ Aard$2rot*

QA/QC

3 4ounded in 1516

3 More t*an 78!'' em#loyee oner$

3 O(er 1"' location$ orldide

3 96"' million in fee$ +!''7,

3 Head:uarter$; Oma*a8


6/24

Program

QA/QC

ntroduction

()* Quality Office



ntroduction

()*



Ser(ice$Stati$tic$Pro)e#ts

Aard$2rot*

QA/QC

!oo.er River 1ridge

Hoover Dam 1y.ass

!ity of "as 2egas

/ater Pollution !ontrol

3a#ility E(.ansion

1ir#k

4anote#hnology

!enter

2entana Medi#al

Systems

!or.orate

Head5uarters


7/24

Program

QA/QC

ntroduction

()* Quality Office



ntroduction

()*



Ser(ice$Stati$tic$Pro0ect$A6ards

2rot*

QA/QC

%ngineering Record Ranking$7 %8 - Design 3irm ? ! > Healt* Care? ! > Solid @a$te

? 7 > Dam$ Re$er(oir$? 6 > Correctional 4acilitie$? 6 > Hig*ay$? > Bridge$? 5 > )reatment De$alination

? 1' > Seerage Solid @a$te? 1' > )ran$#ortation? 1' > @ater Su##ly

? 11 > Ma$$ )ran$it Rail? 1" > @a$teater )reatment? 17 > 2eneral Building? 1 > 4o$$il 4uel? 1 > )ran$mi$$ion -ine$ A:ueduct$


8/24

Program

QA/QC

ntroduction

()*



Ser(ice$Stati$tic$Pro0ect$

Aard$*ro6th



ntroduction

()*

QA/QC QA/QC

consulting engineering firm

ensure design quality?

gro-ing How does acontinuously i m+rove


9/24

Program

QA/QC

ntroductionHDR

Quality %ffice


ntroductionHDR

Quality %ffice


$99: Strategi# PlanQMS/%SS

QA/QC

The HDR Quality ;ffi#e&

"eading Management


10/24

Program

QA/QC

ntroductionHDR

Quality %ffice


!'' Strategic PlanQMS>ESS


ntroductionHDR

Quality %ffice

QA/QC QA/QC

Quality Management Servi#es ?QMS@3 QA/QC Procedure$3 nternal Audit Program

3 Be$t Practice$3 Peer Re(ie$3 Client Re#ort Card$

Engineering Su..ort Servi#es ?ESS@3 nternet/ntranet3 Document control tool$3 Softare $u##ort3 Standardiation3 Pro0ect Management )ool$/)raining3 Con$truction Admini$tration


11/24

Program

QA/QC

ntroductionHDRQuality Office

QA/QC rogram Audit ProgramSummary


QA/QC rogram Audit ProgramSummary

History

Com#onent$Procedure$)raining

QA/QC

Do#umenting our

a..roa#h to delivering

Quality

1.or .ell )one4

3 15'E$ & Created

QA/QC Program

3 2radually ignored

3 155 & Ree$ta=li$*edQA/QC Program

3 F#dated !''!>!''

3 !''7 & %$ta=li$*ed QualityOffice and Audit Program

3 Regional Quality Director$


12/24

Program

QA/QC


QA/QC rogramRegional/-ocal Audit ProgramSummary


QA/QC rogram


Hi$tory!om.onents

Procedure$)raining

QA/QC

3 Program Document$3 Quality A$$urance Procedure$3 Quality Control Procedure$

3 )ec*nical Procedure$3 Steering Committee

3 Regional -eader$3 )ec*nical -eader$3 Marketing

3 Con$truction3 Ad Hoc

3 Program m#lementation Re$#on$i=ilitie$3 Define$ role$ and re$#on$i=ilitie$3 4rom t*e Pre$ident to all em#loyee$

3 nternal Audit$3 %(aluate com#liance it* QA/QC Program3 dentify o##ortunitie$ for im#ro(ement3 S*are =e$t #ractice$


13/24

Program

QA/QC


QA/QC rogramRegional/-ocal Audit ProgramSummary


QA/QC rogram


Hi$toryCom#onent$Pro#edures

)raining

QA/QC

3 Policy Definition$Establishes basis for authority

Creates a common language

3 Pro0ect 2uide$Project Management tool

3 Pro0ect Communication$Originating and maintaining correspondence

3 Pro0ect 4ilingPaper and electronic files

3 Pro0ect Re(ie$Inform management mitigate ris!s

3 Drafting Standard$"tandardi#e computer drawing production

3 Quality Control Re(ie$"enior independent re$iewers

%erify quality of deli$erables


14/24

Program

QA/QC


QA/QC rogram


Hi$toryCom#onent$Procedure$Training



QA/QC rogram

QA/QC QA/QC


15/24

Program

QA/QC


QA/QC Program Audit rogramSummary


QA/QC Program Audit rogramSummaryHistory

Role$Proce$$Re$ult$$$ue$

QA/QC

The missing .ie#e

of the .uleB

Accounta5ility

Audit Program *ite #a#er

Quality Office and Audit Program launc*ed-ead Auditor$ $elected

Draft audit #roce$$e$ de(elo#ed

7 #ilot audit$ conducted

Audit #roce$$e$ finalied

4ormal Audit Program rollout

Gear>end re#ort$ de(elo#ed

4ir$t re#eat audit$ conducted


16/24

Program

QA/QC



Audit rogramSummary


QA/QC Program Audit rogram

Summary

Hi$toryRoles

Proce$$Re$ult$$$ue$

QA/QC

Quality Office Director &eports to President

'e$elops coordinates monitors

QA/QC Program Director Establish implement maintain

Promote awareness

Audit Admini$trator O$erall logistical support to (udit Program

-ead Auditor$ +%a$t8 Central8 @e$t,Coordinates and leads quality audits

Auditor$Part)time * + or , audits per year

Regional Quality Director$ (udit follow)up root cause analysis'e$elopment of action plan

Office QA/QC Program Coordinator$On)site logistical support for audits


17/24

Program

QA/QC



Audit rogramSummary



Summary

Hi$toryRole$Pro#ess

Re$ult$$$ue$

QA/QC


18/24

Program

QA/QC



Audit rogramSummary



Summary

Hi$toryRole$Pro#ess

Re$ult$$$ue$

QA/QC

@e revie- indi(idual #ro0ect$@e re+ort on a =u$ine$$ grou# and office le(el


19/24

Program

QA/QC



Audit rogramSummary



Summary

Hi$toryRole$Pro#ess

Re$ult$$$ue$

QA/QC

;+servations C 3indings C Areas for Im.rovement

3a#ts C !on#lusions C Issues to /ork ;n


20/24

Program

QA/QC



Audit rogramSummary



Summary

Hi$toryRole$Pro#ess

Re$ult$$$ue$

QA/QC

Post-audit A#tion Item "ist ?PAI"@


21/24

Program

QA/QC



Audit rogramSummary



Summary

Hi$toryRole$Proce$$Results

$$ue$

QA/QC

une $99 ' une $99F

3 ! audit$ conducted

3 "!6 #ro0ect$ +917' million in fee$,

3 ! auditor$ #artici#ated

3 @ell>documented audit #roce$$e$

3 #rocedure training module$

;ut#omes

3 ncrea$ed aarene$$ focu$

3 2reater #roce$$ formaliation3 S*ared =e$t #ractice$

3 More feed=ack


22/24

Program

QA/QC



Summary

Hi$toryRole$Proce$$Re$ult$Issues

Summary



QA/QC QA/QC

!hallenges 3a#ed +y Audit Program

3 Audit #re#aration & IgamingJ t*e $y$tem

3 Small office$3 Selecting #ro0ect$ for re(ie

3 Con$i$tency among3 Auditor$

3 Audit$3 Region$

3 Culture c*ange & acce#tance

3 Auditor$ Ioning t*e #ro=lemJ

3 Standardiation ($. entre#reneur$*i#

3 Kee#ing audit #rogram Ifre$*J


23/24

Program

QA/QC


QA/QC Program Audit Program

Summary


QA/QC Program Audit Program

Summary

QA/QC

/hat did 6e learn0

/here are 6e going0

=ou im+rove 6hat you measure

Strengths

3 Culture of :uality & I@ork ell doneJ

3 Quality Control Re(ie$

3 Pro0ect file$

3 Pro0ect management

Areas for Im.rovement

3 QA/QC training

3 'L Re(ie$3 Management Re(ie$

3 QC Plan$


24/24

Program

QA/QC

Internal Quality Audits at HDR

The Evolution of a Quality Management System

American Society for Quality

The 33rd National Energy & Environmental Conference

Tucson, Arizona

August 2!3", 2""#

Dan Domalik, PE, !QA

East Region "ead Auditor

HDR Engineering, In#

Session T$%& A#hieving Quality in Auditing ' E(e#uting Pro)e#ts in

*lo+al and S-only Environments

Documents

Achieving Quality in Auditing Executing Projects in Global and Us Only Environments