8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
1/24
Program
QA/QC
Internal Quality Audits at HDR
The Evolution of a Quality Management System
American Society for Quality
The 33rd National Energy & Environmental Conference
Tucson, Arizona
August 2!3", 2""#
Dan Domalik, PE, !QA
East Region "ead Auditor
HDR Engineering, In#
Session T$%& A#hieving Quality in Auditing ' E(e#uting Pro)e#ts in
*lo+al and S-only Environments
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
2/24
Program
QA/QC
QA/QC
$ntroductionHDRQuality Office
QA/QC Program Audit ProgramSummary
$ntroductionPur.ose of Presentation
My BackgroundHDRQuality OfficeQA/QC Program
Audit ProgramSummary /ho am I0
and
/hy am I here0
1. ntroduce HDR
!.Our Quality Program
".Quality Auditing
at HDR
How does a consulting engineering
firm ensure design quality?
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
3/24
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
4/24
Program
QA/QC
ntroduction
()* Quality Office
QA/QC Program Audit ProgramSummary
ntroduction
()*
Quality Office
QA/QC Program Audit ProgramSummary
Servi#es
Stati$tic$Pro0ect$
Aard$2rot*
QA/QC
HDR is an ar#hite#tural,
engineering and #onsulting
firm that e(#els at managing#om.le( .ro)e#ts and solving
#hallenges for #lients
.*drinc.com
Trans+ortationTrans+ortation
Environmental Environmental
Architecture Architecture
o-er & Energy o-er & Energy
.ater/.aste-ater .ater/.aste-ater
rogram 0anagement rogram 0anagement
lanning lanning
Consulting Consulting Security Security
ConstructionConstruction
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
5/24
Program
QA/QC
ntroduction
()* Quality Office
QA/QC ProgramRegional/-ocal
Audit ProgramSummary
ntroduction
()*
Quality OfficeQA/QC Program
Audit ProgramSummary
Ser(ice$Statisti#s
Pro0ect$ Aard$2rot*
QA/QC
3 4ounded in 1516
3 More t*an 78!'' em#loyee oner$
3 O(er 1"' location$ orldide
3 96"' million in fee$ +!''7,
3 Head:uarter$; Oma*a8
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
6/24
Program
QA/QC
ntroduction
()* Quality Office
QA/QC ProgramRegional/-ocal
Audit ProgramSummary
ntroduction
()*
Quality OfficeQA/QC Program
Audit ProgramSummary
Ser(ice$Stati$tic$Pro)e#ts
Aard$2rot*
QA/QC
!oo.er River 1ridge
Hoover Dam 1y.ass
!ity of "as 2egas
/ater Pollution !ontrol
3a#ility E(.ansion
1ir#k
4anote#hnology
!enter
2entana Medi#al
Systems
!or.orate
Head5uarters
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
7/24
Program
QA/QC
ntroduction
()* Quality Office
QA/QC ProgramRegional/-ocal
Audit ProgramSummary
ntroduction
()*
Quality OfficeQA/QC Program
Audit ProgramSummary
Ser(ice$Stati$tic$Pro0ect$A6ards
2rot*
QA/QC
%ngineering Record Ranking$7 %8 - Design 3irm ? ! > Healt* Care? ! > Solid @a$te
? 7 > Dam$ Re$er(oir$? 6 > Correctional 4acilitie$? 6 > Hig*ay$? > Bridge$? 5 > )reatment De$alination
? 1' > Seerage Solid @a$te? 1' > )ran$#ortation? 1' > @ater Su##ly
? 11 > Ma$$ )ran$it Rail? 1" > @a$teater )reatment? 17 > 2eneral Building? 1 > 4o$$il 4uel? 1 > )ran$mi$$ion -ine$ A:ueduct$
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
8/24
Program
QA/QC
ntroduction
()*
Quality OfficeQA/QC Program
Audit ProgramSummary
Ser(ice$Stati$tic$Pro0ect$
Aard$*ro6th
Quality OfficeQA/QC Program
Audit ProgramSummary
ntroduction
()*
QA/QC QA/QC
consulting engineering firm
ensure design quality?
gro-ing How does acontinuously i m+rove
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
9/24
Program
QA/QC
ntroductionHDR
Quality %ffice
QA/QC Program Audit ProgramSummary
ntroductionHDR
Quality %ffice
QA/QC Program Audit ProgramSummary
$99: Strategi# PlanQMS/%SS
QA/QC
The HDR Quality ;ffi#e&
"eading Management
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
10/24
Program
QA/QC
ntroductionHDR
Quality %ffice
QA/QC Program Audit ProgramSummary
!'' Strategic PlanQMS>ESS
QA/QC Program Audit ProgramSummary
ntroductionHDR
Quality %ffice
QA/QC QA/QC
Quality Management Servi#es ?QMS@3 QA/QC Procedure$3 nternal Audit Program
3 Be$t Practice$3 Peer Re(ie$3 Client Re#ort Card$
Engineering Su..ort Servi#es ?ESS@3 nternet/ntranet3 Document control tool$3 Softare $u##ort3 Standardiation3 Pro0ect Management )ool$/)raining3 Con$truction Admini$tration
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
11/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC rogram Audit ProgramSummary
ntroductionHDRQuality Office
QA/QC rogram Audit ProgramSummary
History
Com#onent$Procedure$)raining
QA/QC
Do#umenting our
a..roa#h to delivering
Quality
1.or .ell )one4
3 15'E$ & Created
QA/QC Program
3 2radually ignored
3 155 & Ree$ta=li$*edQA/QC Program
3 F#dated !''!>!''
3 !''7 & %$ta=li$*ed QualityOffice and Audit Program
3 Regional Quality Director$
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
12/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC rogramRegional/-ocal Audit ProgramSummary
ntroductionHDRQuality Office
QA/QC rogram
Audit ProgramSummary
Hi$tory!om.onents
Procedure$)raining
QA/QC
3 Program Document$3 Quality A$$urance Procedure$3 Quality Control Procedure$
3 )ec*nical Procedure$3 Steering Committee
3 Regional -eader$3 )ec*nical -eader$3 Marketing
3 Con$truction3 Ad Hoc
3 Program m#lementation Re$#on$i=ilitie$3 Define$ role$ and re$#on$i=ilitie$3 4rom t*e Pre$ident to all em#loyee$
3 nternal Audit$3 %(aluate com#liance it* QA/QC Program3 dentify o##ortunitie$ for im#ro(ement3 S*are =e$t #ractice$
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
13/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC rogramRegional/-ocal Audit ProgramSummary
ntroductionHDRQuality Office
QA/QC rogram
Audit ProgramSummary
Hi$toryCom#onent$Pro#edures
)raining
QA/QC
3 Policy Definition$Establishes basis for authority
Creates a common language
3 Pro0ect 2uide$Project Management tool
3 Pro0ect Communication$Originating and maintaining correspondence
3 Pro0ect 4ilingPaper and electronic files
3 Pro0ect Re(ie$Inform management mitigate ris!s
3 Drafting Standard$"tandardi#e computer drawing production
3 Quality Control Re(ie$"enior independent re$iewers
%erify quality of deli$erables
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
14/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC rogram
Audit ProgramSummary
Hi$toryCom#onent$Procedure$Training
Audit ProgramSummary
ntroductionHDRQuality Office
QA/QC rogram
QA/QC QA/QC
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
15/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC Program Audit rogramSummary
ntroductionHDRQuality Office
QA/QC Program Audit rogramSummaryHistory
Role$Proce$$Re$ult$$$ue$
QA/QC
The missing .ie#e
of the .uleB
Accounta5ility
Audit Program *ite #a#er
Quality Office and Audit Program launc*ed-ead Auditor$ $elected
Draft audit #roce$$e$ de(elo#ed
7 #ilot audit$ conducted
Audit #roce$$e$ finalied
4ormal Audit Program rollout
Gear>end re#ort$ de(elo#ed
4ir$t re#eat audit$ conducted
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
16/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC ProgramRegional/-ocal
Audit rogramSummary
ntroductionHDRQuality Office
QA/QC Program Audit rogram
Summary
Hi$toryRoles
Proce$$Re$ult$$$ue$
QA/QC
Quality Office Director &eports to President
'e$elops coordinates monitors
QA/QC Program Director Establish implement maintain
Promote awareness
Audit Admini$trator O$erall logistical support to (udit Program
-ead Auditor$ +%a$t8 Central8 @e$t,Coordinates and leads quality audits
Auditor$Part)time * + or , audits per year
Regional Quality Director$ (udit follow)up root cause analysis'e$elopment of action plan
Office QA/QC Program Coordinator$On)site logistical support for audits
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
17/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC ProgramRegional/-ocal
Audit rogramSummary
ntroductionHDRQuality Office
QA/QC Program Audit rogram
Summary
Hi$toryRole$Pro#ess
Re$ult$$$ue$
QA/QC
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
18/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC ProgramRegional/-ocal
Audit rogramSummary
ntroductionHDRQuality Office
QA/QC Program Audit rogram
Summary
Hi$toryRole$Pro#ess
Re$ult$$$ue$
QA/QC
@e revie- indi(idual #ro0ect$@e re+ort on a =u$ine$$ grou# and office le(el
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
19/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC ProgramRegional/-ocal
Audit rogramSummary
ntroductionHDRQuality Office
QA/QC Program Audit rogram
Summary
Hi$toryRole$Pro#ess
Re$ult$$$ue$
QA/QC
;+servations C 3indings C Areas for Im.rovement
3a#ts C !on#lusions C Issues to /ork ;n
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
20/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC ProgramRegional/-ocal
Audit rogramSummary
ntroductionHDRQuality Office
QA/QC Program Audit rogram
Summary
Hi$toryRole$Pro#ess
Re$ult$$$ue$
QA/QC
Post-audit A#tion Item "ist ?PAI"@
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
21/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC ProgramRegional/-ocal
Audit rogramSummary
ntroductionHDRQuality Office
QA/QC Program Audit rogram
Summary
Hi$toryRole$Proce$$Results
$$ue$
QA/QC
une $99 ' une $99F
3 ! audit$ conducted
3 "!6 #ro0ect$ +917' million in fee$,
3 ! auditor$ #artici#ated
3 @ell>documented audit #roce$$e$
3 #rocedure training module$
;ut#omes
3 ncrea$ed aarene$$ focu$
3 2reater #roce$$ formaliation3 S*ared =e$t #ractice$
3 More feed=ack
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
22/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC Program Audit rogram
Summary
Hi$toryRole$Proce$$Re$ult$Issues
Summary
ntroductionHDRQuality Office
QA/QC Program Audit rogram
QA/QC QA/QC
!hallenges 3a#ed +y Audit Program
3 Audit #re#aration & IgamingJ t*e $y$tem
3 Small office$3 Selecting #ro0ect$ for re(ie
3 Con$i$tency among3 Auditor$
3 Audit$3 Region$
3 Culture c*ange & acce#tance
3 Auditor$ Ioning t*e #ro=lemJ
3 Standardiation ($. entre#reneur$*i#
3 Kee#ing audit #rogram Ifre$*J
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
23/24
Program
QA/QC
ntroductionHDRQuality Office
QA/QC Program Audit Program
Summary
ntroductionHDRQuality Office
QA/QC Program Audit Program
Summary
QA/QC
/hat did 6e learn0
/here are 6e going0
=ou im+rove 6hat you measure
Strengths
3 Culture of :uality & I@ork ell doneJ
3 Quality Control Re(ie$
3 Pro0ect file$
3 Pro0ect management
Areas for Im.rovement
3 QA/QC training
3 'L Re(ie$3 Management Re(ie$
3 QC Plan$
8/9/2019 Achieving Quality in Auditing Executing Projects in Global and Us Only Environments
24/24
Program
QA/QC
Internal Quality Audits at HDR
The Evolution of a Quality Management System
American Society for Quality
The 33rd National Energy & Environmental Conference
Tucson, Arizona
August 2!3", 2""#
Dan Domalik, PE, !QA
East Region "ead Auditor
HDR Engineering, In#
Session T$%& A#hieving Quality in Auditing ' E(e#uting Pro)e#ts in
*lo+al and S-only Environments