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no more powerfully demonstrated than in the testimonials of Dulsco’s clients.

Ashish Panjabi, COO of Jacky’s, says of his interactions with Dulsco: “The business of manpower supply sounds simple but it is not. The professionalism of Dulsco ensures that people are not taken advantage of. It does not matter how much you pay an employee by the hour but how well you take care of them hour on hour.”

Be it in the way the company handles its people or in how it rigorously adheres to the right way of doing a job, integrity is the cornerstone of the Dulsco philosophy. As a result, the company has developed a reputation of being both a capable and an ethical player in the marketplace. And it has earned this reputation among the most discerning business leaders of the region.

As Dulsco continues to achieve success in its multifaceted businesses, it never forgets to give back to the community in which it operates. Dulsco’s efforts in this category are aligned to two strong pillars: Contributing to society and Environmental awareness.

Dulsco has supported children’s education in many ways: Full sponsorship of Education of four students at Al Noor Centre of Special Needs, providing support to Rashid Pediatric Centre, and participation in Dubai Cares through Walk for Education and adoption of a school in Nepal.

The company has engaged in philanthropic activities that include the donation of ambulances to Red Crescent, and providing relief to victims of floods and wars.

The Dulsco Employee Volunteering Programme encourages employees to volunteer time and skills for worthy causes.

In 2014, Dulsco conducted a Free Medical Check-up Deal on Groupon. 753 workers were given free medical check-ups at the Dulsco Medical Clinic.

The green initiatives through Dulsco’s Flagship Recycle to Regain Programme continually educate citizens on waste segregation at source and on reducing recyclable waste that goes to landfills.

Dulsco believes creating a sustainable

MARKETSince 1935, Dulsco has witnessed and participated in one of the Middle East’s most interesting growth stories: the UAE’s spectacular evolution into a modern developed nation.

Dulsco has worked at the very heart of this evolution. It has achieved this by being a leading provider of human resource solutions and waste management solutions in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Doha. Dulsco also provides medical services through Dulsco Medical Clinic, and events and sports facilities through Dulsco Events Arena.

The company employs over 10,000 people in both countries, and its vision is to be the leading regional provider of quality services by strengthening relationships between clients, vendors and employees.

How has it stayed in the game competitively year after year? How does it manage to retain some of the best clients in the region? How has it nurtured such an engaged workforce?

To understand that, we will need to dive deeper into the many ingredients of Dulsco’s success story.

The eighty-year old story has many chapters and its origins go back to 1935 when a visionary businessman took on a difficult but rewarding assignment that set the course for the years to come.

ACHIEVEMENTS Recognition for Dulsco has come in the form of numerous certifications and honours:

l Recognised as a Superbrand. l ISO 9001, ISO 14001and OHSAS 18001 certifications. l Adjudged “Great Place to Work” in 2011, 2012 and 2013.l Named “Best Facility in HSE by Design” at Dubai Airports Annual

HSE Excellence Awards, 2014. l Won the “Frost & Sullivan Excellence Award” for Customer Value Enhancement in 2011 for Waste Management Services.l Named “Best Company Accommodation in the Large Category” in 2009 and 2010 (Dubai Municipality’s most prestigious award). l Won the “UAE Customer Service STAR Award” for the Best Employee Engagement

programme.l Hailed as “The Best Facilities Management Service Provider” at the Middle East Facilities Management Excellence Awards 2007.l Won the EPPCO

International “Zero Injury Award” for two million man-hours with zero lost time incidents for tank cleaning projects.l Awarded by ENOC in the silver category for providing excellent and valuable support and services.

HISTORYIn 1935, the father of the present Chairman of Dulsco, Abdul Aziz Mohammed Khan Abdulla, appointed a slew of able-bodied men to row their dhows through the Dubai Creek. Their destination? A ship at anchor in the Arabian Gulf that belonged to a British India steam navigation company. With no ports for the ship to anchor, the men’s task was to bring ashore the ship’s cargo of foodstuffs and clothing. The stevedoring service Dulsco launched then is still one of many services it continues to provide to this day. In fact, Dulsco is the oldest stevedoring company in the region.

In the 1950s, Shaikh Saeed Al Maktoum gave Dulsco exclusive rights to provide stevedoring services at the Dubai Port. The company expanded into manpower supply after the formation of the UAE.

By the 1970s, and with the opening of Port Rashid in Dubai, Dulsco grew into a full-fledged stevedoring company that ably served the port and other companies. The company provided increased

manpower services through the eighties. Soon, Dulsco had matured into one of the UAE’s most significant provider of human resource solutions.

In the nineties, Dulsco added waste management services to its portfolio, thus expanding its services. In 2005, Dulsco became a limited liability company and expanded its services to include all the emirates and neighbouring Gulf countries. In 2007, Dulsco launched operations in Qatar as a JV between Dulsco LLC and Mars Trading & Contracting.

PRODUCTToday Dulsco is the preeminent provider of HR solutions and waste management services in the region.

RECENT DEVELOPMENTSDulsco has adapted with changing times and now looks upon the next decade with great enthusiasm. On one hand, the expanding footprint of the retail, manufacturing, events, and aviation industries will continue to drive demand for Dulsco’s services. On the other hand, landmark events like Expo 2020 and the FIFA World Cup will bring more exciting opportunities for Dulsco to flex its muscle and reach even greater heights.

Dulsco’s work encompasses two key pillars: human resource solutions and waste management services. In both these areas, the company has made significant strides, thus enabling it to sustain a dominant market share.

BRAND VALUESDulsco has always believed and invested in a set of values:l Respecting people and commitments l Upholding Integrity in how business is done l Always prioritising Social contribution l Creating and practicing Environmental consciousness

Together, the key words in these four values form the acronym “RISE” the principal idea that the company uses to inform, inspire and influence its people, clients and partners.

Respect at Dulsco is a multi-layered concept. The first definition of respect at Dulsco involves treating people with respect everywhere and empowering them to meet the furthest limits of their possibility. This is evident from day to day activities. Every individual is accorded the utmost respect, irrespective of race, rank or nationality, and every opinion is valuable. The company maintains an open door policy; employees are free to walk up to the management and share their views.

Respect is also evident from strategic decisions. Dulsco believes in the inter-related objectives of centralised guidance and decentralised implementation. The company allows individual business units to manage their businesses with empowerment and autonomy.

From the beginning, Dulsco’s leaders have never compromised integrity for profit or fame. This is

environment for future generations is a large enough priority to deserve in-depth effort.

Dulsco’s single biggest initiative in this area – the “Recycle to Regain” van which provides free services to residents for collections of recyclables – is a first-of-its-kind pro bono initiative by a company that aims at both improving the environment and educating people on how to do the same, thus creating change at a fundamental

level. Dulsco was also the first waste

management solutions provider to leverage RFID technology for waste management operations. This technology monitors and streamlines waste management. It also facilitates better documentation and analysis of the waste collection process.

In 2014, approximately 7,881 tons of recyclables were collected. The drive was operationalised with residents, mall shoppers and even schools, as a means to

educating students. That’s not all. Dulsco has regularly created

new benchmarks for itself and others on how it responds to the realities and demands of society.

In the early 1940’s, when the concept of insurance was non-existent, Dulsco’s founder ensured all employees were insured against loss of pay arising from work-related injuries.

It is one of the few companies with a paternity leave policy to enable new fathers to spend precious time with their new born children.

Sensitive policies like these have ensured that the longest serving employees in Dulsco have been with the company for more than 40 years.

Dulsco believes sport is a great way to connect people. The company organises and hosts more

Things you didn’t know aboutDulsco

l Ports across the various Emirates have trusted Dulsco as their preferred partner for more than three decades. l It is the only company that provides HR solutions to four of the leading airports in the region. l It is the only company that provides waste management services to five of the international airports in the region.l Dulsco provides more than 500 people across various talent categories at one of the largest electronic exhibitions in the region.l Dulsco is the green partner for Abu Dhabi’s largest mall, helping the mall streamline its waste management and recycling practices. l Dulsco was recently selected as Dubai Municipality’s strategic partner to implement the door-to-door recycling and waste collection project - My City... My Environment.

than 150 sporting events every year for its employees, clients and partners. These include games like badminton, cricket, carrom, darts, chess, billiards, table tennis, futsal, volleyball, and track and field.

Dulsco is the only company where the labour accommodation, called “Dulsco Village”, has a full-size football pitch, cricket nets, basketball courts, volley ball courts, a gym with a trainer, and comprehensive medical services, all to ensure the health and well-being of its people.

Dulsco has come a long way from 1935. The company’s journey – from ‘brand’ to ‘super brand’ through its vision, values and achievements – continues to inspire its employees, clients, partners and everyone to “RISE” to even greater heights than before and, as a result, co-create the next chapter in the spectacular evolution of the region.

www.dulsco.com