Kay PatelBest-One Global Food & Wine

What Makes A Successful Retailer

ASIAN TRADER CONFERENCE 2017: WINNING IN CONVENIENCE

Park Plaza Westminster Bridge, London

@AsianTrader #ATConf17

WINNING IN RETAIL

• Established our brand and unique offering in our overlapping catchment areas.

• Each store is category managed similarly so customers ‘know’ our stores

• Price competitive on key products

@AsianTrader #ATConf17

RANGE & AVAILABILITY

• Stores category managed to tailored local planograms

• 100% availability target across key categories

• Destination for tobacco and BWS

@AsianTrader #ATConf17

DIFFERENCE

• Own sandwich and snack range

• Own traditional sweets range

• Artisan breads

• In-store Bitcoin atm

• Zapper loyalty and payment platform

@AsianTrader #ATConf17

RESPONSIBLE RETAILING

• We take responsible retailing very seriously

• We value our alcohol licenses – with minimum conditions

• Ongoing training and staff access to information vital -Whatsapp

@AsianTrader #ATConf17

POINTS TO TAKE AWAY

• Don’t compete on everything, concentrate on what you are good and what will bring in additional footfall.

• Keep your customers interested

• Find your points of difference

• Be quick to capitalize on NPD and trends

@AsianTrader #ATConf17