A

PROJECT REPORT

ON

“CASE STUDY OF IMPLEMENTATION OF“ERP SOFTWARE”FOR KEY DECISION MAKING IN MANUFACTURING ”

WITH SPECIAL REFERENCE TO

“HINDUSTAN COMPUTER LIMITED” (MOHALI)

BY

MOHIT SAINI

SUBMITTED IN THE PARTIAL FULFILMENT FOR THE AWARD

OF THE

DEGREE OF MASTER OF BUSINESS ADMINISTRATION 2009

2010

TO

“E-MAX BUSINESS SCHOOL

BADHAULI (AMBALA CANTT)

PREFACE

The M.B.A curriculum is designed in such a way that student can grasp

maximum knowledge and can get Practical exposure to the corporate

world in minimum possible time. Business schools of today realize the

importance of practical knowledge over the theoretical base.

The research report is necessary for the partial fulfillment of M.B.A.

curriculum and it provides an opportunity to the researcher in

understanding the industry with special emphasis on the development of

skills in analyzing and interpreting practical problems through the

application of management theories and techniques. It is a new platform of

learning through practical experience, which incorporates survey and

comparative analysis. It gives the learner an opportunity to relate the

theory with the practice, to test the validity and applicability of his

classroom learning against real life business situations.

Industrial training is an integral part of any Master of Business

Administration program and for that purposes I had joined a company

what else can be as good as HCL Info systems Ltd, India's premier

information enabling company.

DECLARATION

I, Mohit Saini hereby declare that the Project Report entitled –

“ CASE STUDY OF IMPLEMENTATION OF ERP SOFTWARES IN KEY

DECISION MAKING IN MANUFACTURING”

Written & submitted by me under the guidance of

Mr. TARVINDER SINGH is my original work.

I also declare the originality of this work & the genuinity of

findings are based on data collected by me.

Place: MOHALI

ACKNOWLEDGEMENT

“Acknowledgement is an art, one can write glib stanzas

without meaning a word, on the other hand one

can make a simple expression of gratitude.”

Industrial training is an integral part of any Master of Business

Administration program and for that purposes I had joined a company

what else can be as good as HCL **** India's premier information enabling

company.

I take the opportunity to express my gratitude to all of them who in some

or other way helped me to accomplish this challenging project. No amount

of written expression is sufficient to show my deepest sense of gratitude to

them.

I am very thankful to for their

everlasting support and guidance on the ground of which I have acquired

a new field of knowledge. The course structure created for this curriculum

has benefited with the inclusion of recent development in the

organizational and managerial aspects.

Lastly, I am thankful to all the member of HCL which has given me

valuable information in the part of my project

EXECUTIVE SUMMARY :-

HCL Info systems, India's premier information enabling and integration

company, has received the ISO 9001:2000 certification specifies

requirements for a quality management system where an organization

needs to demonstrate its ability to consistently provide product and

services that meets customer and applicable regulatory requirements. ISO

9001:2000 also aims to enhance customer satisfaction through the

effective application of the system, including processes for continual

improvement of the system and the assurance of conformity to customer

and applicable regulatory requirements.

The menu of HCL Infosys global services broadly covers IT consulting and

professional services in the area of vertical applications, technology

integration, ERP implementation and software development. This also

includes a complete portfolio of systems and network services for

development. This also includes a complete portfolio of systems and

network services for Facilities Management, Helpdesks, Systems

Supports and network and Internet Implementation.

SCOPE OF THE RESEARCH

For the purpose of doing this project I had chosen the topic “CASE

STUDY OF IMPLEMENTATION OF ERP SOFTWARE FOR KEY

DECISION MAKING IN MANUFACTURING” as to see a particular

customer’s behavior while purchasing a particular brand of products or

services. The reasons may be better quality, price, after sale services etc.

Through this project I came to know about the different perceptions of the

One Hundred respondents what tools, policies they adopt for business

activities of their organization.

And according to these desires as reflected by the Questionnaires which

have been collected from different respondents, the company can modify

their existing features as per the needs of the people and hence can

enlarge their customer base as well as their market share. Again such a

study can help the company in understanding the competitor’s policies

and where the company stands with respect to its competitors.

This project will be helpful in understanding the requirements of the

consumers’ area wise and also helpful in understanding the rumors in the

market about the software.

Such a study helps a company in framing an excellent marketing strategy

and to combat its competitors and also increasing its networking, to

understand consumer’s consumption, pattern, and perceptions, to

understand the changing profitability and patterns, to check the popularity

of the products of the company and to markup certain changes in

business policies for achieving growth in profit margins with the help of

technology.

OBJECTIVES OF THE RESEARCH

1. Introduction of the company (HCL) and its product.

2. To judge the use and mindset of the consumers regarding the

product of the client who is using the technology.

3. To understand consumer’s consumption, pattern, and perceptions

by the help of technology. In case, study of a particular client.

4. To understand the changing profitability and patterns by the use of

technology.

5. To markup certain changes in business policies for achieving

growth in profit margins with the help of technology.

6. To check the popularity of the product of the company.

CHAPTER: 1

INTRODUCTION

This Project Report has been prepared by Mr. Mohit Saini

under the guidance of Mr. Tarvinder. The research has been carried out

on CASE STUDY OF IMPLEMENTATION OF ERP SOFTWARES IN KEY

DECISION MAKING IN MANUFACTURING.

The purpose of carrying out this project is to read the mindset of the

consumers regarding the product and to check its popularity rate as well

among the customers or users .The selection of the product or services

should done carefully because there are many companies that providing

goods and services. It is difficult task to classify that which one is useful

for us.

REVIEW OF LITERATURE

1. "The Use of INTEGRATED ERP Systems in Small Business"

As Prof. JAHN BREEN, Dr. NICK SCIULLI, CHERYL

CALVERT, 28 Sept-1 Oct, 2003. The owner-managers who used a CAS

described their major motivation for its implementation as environmental

factors, that is, the introduction of the GST and advice from their

accountant. The major trigger being the GST, which created additional

paperwork for the business. While the GST is a one-off circumstance in

terms of its economy-wide introduction, it will continue to be a strong

influence on smaller firms as they expand and come within the GST

umbrella and will be required to comply with the reporting and lodgement

requirements. The second most influential trigger was the advice of the

accountant. The accountant is an important source of information for small

business operators in many of their decision-making deliberations. With

respect to the implementation of computer software, the accountant can

provide advice on CAS factors such as: available software,

implementation, customisation of the software to suit the businesses

needs, the businesses reporting requirements, and the ability to interface

with other software.

The study identified a number of other motivating factors,

consistent with the literature, for CAS adoption. These factors included:

the computer self-efficacy of the owner-manager; the cost and perceived

benefits of the innovation; organizational factors such as the ability to pay

for the innovation, having the time to implement the CAS and possessing

the staff capable of using the system. These other non-environmental

factors also played an important role in motivating the owner manager to

use a CAS.

This study demonstrates that it is not only a particular

event, such as the introduction of the GST that drives the motivation to

implement a CAS; though the owner-manager may believe that this is the

sole cause. It is the combination of several factors, such as: the operators’

ability to handle the innovation, their ability to recognize the need for the

innovation, and the firm’s overall resources (financial and available time)

that impact on CAS adoption. The relative importance of each of these

factors in the overall decision is the subject of a further study, as it

requires a greater level of analysis.

CAS non-users referred to two major reasons for

not using the accounting software, one an innovation factor, and the other

a characteristic of the organisational decision maker. The first reason

(innovation factor) was that a CAS was not needed and would not add

value to the business. The second reason (characteristic of the

organizational decision maker) was that the owner manager lacked IT

skills and Knowledge).

2. "ERP implementation at SMEs-

Analysis of five Canadian cases "Brent

Snider3, Giovanni J.C. da Silveira and Jaydeep Balakrishnan, 29, 1, 2009-

Purpose - This paper explores the Critical Success Factors (CSFs) of

Enterprise Resource

Planning (ERP) system implementation at Small and Medium sized

Enterprises (SMEs).

Design/methodology/approach – Five case studies of Canadian SMEs

were conducted. They included interviewing individuals from five roles at

each organization and gathering project documents. Following an

evaluation of each project’s success (within-case analysis), cross-case

analysis was conducted to elicit influential and distinctive factors.

Findings – We identified factors that appeared to explain variation

between successful and unsuccessful implementations at SMEs, besides

factors that appeared to be innovative or counterintuitive in light of the

established literature.

Research limitations/implications – The study reinforces the need for

more research that is focused on SMEs. All cases were of Canadian

SMEs with either a manufacturing or distribution focus, potentially limiting

the general ability of findings to other industries or countries.

Practical implications – By identifying relevant CSFs for SMEs,

managers can better prioritize implementation efforts and resources to

maximize success of ERP implementations.

Originality/value – This appears to be one of the first studies to focus on

the CSFs of ERP implementation at SMEs.

Keywords – Implementation, Enterprise Resource

Planning, multiple case studies, triangulation.

CHAPTER: 2

COMPANY

PROFILE

ABOUT HCL INFOTECH

HCL Info systems Ltd. with revenue (LTM) of US $ 2.6 billion in financial

year 2009 is one of India’s premier hardware, services and ICT system

Integration companies offering a wide spectrum of ICT products that

includes Computing, Storage, Networking, Security, Telecom, Imaging

and Retail. HCL Info systems Ltd. aims to be a one-stop-shop for all the

ICT requirements of an organization. One of India's leading System

Integration and Infrastructure management services organizations, HCL

Info systems Ltd. has specialized expertise across verticals including

Telecom, BFSI, E-Governance and Power. HCL Info systems Ltd has one

of India's largest distribution and retail networks for ICT products, taking to

market a range of Digital Lifestyle products in partnership with leading

global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak,

Konica Minolta, Microsoft, Nokia and Toshiba. HCL Info systems Ltd.

today has one of India's largest vertically integrated computer

manufacturing facilities; with over three decades of electronic

manufacturing experience, and HCL desktops are among the largest

selling brands in the business enterprise space. With one of India's largest

ICT services networks that reach most regions in India, HCL's award

winning support services make it a preferred choice of enterprise and

consumers alike.

VISION AND MISSION

A global corporation enriching lives and enabling business

transformation for our customers, with leadership in chosen technologies

and markets. Be the first choice for employees and partners, with

commitment

to

sustainability.

We enable business transformation

and enrichment of lives by

delivering sustainable world class

technology Products, Solutions &

Services in our chosen markets

thereby creating superior

shareholder value.

.

Shiv Nadar is the founder, and Chairman & Chief Strategy Officer of HCL

Technologies. He also receives the, very prestigious award, Padma

Bhushan.

HCL Technologies is a global IT Services company headquartered in

Noida, a suburb of Delhi, India led by Nayar, HCL Technologies, along

with its subsidiaries, had consolidated revenues of US$5 billion, as of

2010, and employed more than 58,129 workers. The name HCL is an

abbreviation on Hindustan Computers Limited.

Contents:-

1. Service

2. Acquisitions and Joint ventures

3. References

4. External links

The 3 decade old enterprise, founded in 1976,is one of India’s original

IT garage start ups. IT’ range of offering span R&D and Technology

Services, Enterprise and Applications Consulting,Remote Infrastructure

Management,BPO Services,IT Hardware,System Integration and

Distribution of Technology and Telecom products in India. The HCL team

comprises 62,000 professionals of diverse nationalities,operating across

26 countries including 500 points of presence in India. HCL has global

partenerships with several leading Fortune 1000 firms, including several

IT and Technology majors.

HCL is a leading global Technology and IT enterprise whose

range of services spans Product Engineering and Technology

Development, Application Services, BPO Services, Infrastructure

Services, IT Hardware, Systems Integration, and Distribution of

Technology and Telecom products in India. The HCL Enterprise

comprises two companies listed in India:

HCL Technologies and

HCL Info systems

HCL provides software solutions for Manufacturers & ISV's, focused on

improving operational efficiency, managing regulatory compliance in

production operations and enhancing value of OEM software products

through standardization of IT systems across plants in multiple regions

and value engineering for product R&D.

HCL Technologies is the IT and BPO services arm focused on global

markets, while HCL Infosystems deals in the IT, Communication, Office

Automation Products & System Integration arm focused on the Indian

market.

HCL Technologies and HCL Infosystems Founded in 1976,

HCL is one of India's original IT garage start-ups. A pioneer of modern

computing, HCL is a global transformational enterprise today. Its range of

offerings includes product engineering, custom & package applications,

BPO, IT infrastructure services, IT hardware, systems integration, and

distribution of information and communications technology (ICT) products

across a wide range of focused industry verticals. The HCL team consists

of over 62,000 professionals of diverse nationalities, who operate from 26

countries including over 500 points of presence in India. HCL has

partnerships with several leading Global 1000 firms, including leading IT

and Technology firms.

HCL has a global set-up of offices situated in 26 nations. Some

of them are listed below-

Australia & New Zealand

Hong Kong

Japan

Singapore

China

Europe

India

Malaysia

Middle East

US etc….

PARTNERSHIP:-

HCL has always prided itself on its partnership engagements. Partner

models are also evolving in the technology industry. Innovation has

extended into the ecosystem and community based engagements are

coming into play. HCL has also enhanced its relationships with partners

and is creating a variety of innovative partnership models, with various

approaches to risk-reward sharing. Some of the notable partner

engagements:

(1977 )-(Leading position in office automation and

laptops in India)

(1981)-(Over 25 years of scripting an ear of computing

across the microprocessor)

(1985)- (Over 20 years of strategic relationship that

has seen the computer evolve from a computer device to the centre of the

digital world)

(1996) -(Dominant position in mobile handset market

in India)

(2004)- (Partnering in computing and providing IT

services)

HCL JOINT VENTURE WITH:-

(1991-1996) (Created the HP brand for computers in

India)

(1996-2003) (Significant IT services with quarter billion

dollar enterprises value)

(2001-05) (First Indian BPO Global Delivery Centre

currently employing 2000 UK nationals)

(2000-05) (Largest financial service offering widest

range of capital market services)

(2005) (First Japan – India hi-tech JV for Product

engineering services)

(2006) (Industry first “End To End” product lifecycle

solution for OEMs)……etc.

HCL STRATEGIC ALLIANCES WITH-

SCO in (1996).

Deutsche Bank from (2001-2005).

BOEING in (2005).

IBM in (2006).

CI

AWARDS-

Best Desktop PC Company’s award 2009.

Best Employer by IDC-DQ 2008.

Emerald Award for Best All round Performance

HCLPRODUCTS AND SERVICES:-

HCL Info systems Ltd. is your one-stop-shop for products & Infrastructure

Solutions in the areas of IT, Communication, Office Automation,

Enterprise Networking & VPN Services This is backed by HCL's service

support infrastructure - the widest in the country.

HCL Info systems' portfolio of products covers the entire spectrum of the

information technology needs of its customers.

HINDUSTAN COMPUTER LIMITED PRODUCTS AND AWARDS

Desktops and ComputersImaging Solutions

Security Products Servers

Laptops Display Products

(POS) (Networking Products)

FUNCTIONAL AREAS:-

HCL Business Model

Services

Networking& NetworkIntegration

Distribution &Retail:ICT, Telecomand ImagingProducts

BPO

InfrastructureEnterprise & CustomApplications

Engineeringand R&D

IT Manufacturing

Organization Structure

The following figure shows the different entities through which HCL

manages its software operations:

Application Solutions Development Center

Client/Server Applications Center

Core Technologies Center

Networking Products

Net centric Technology Center

Business Solutions Center

Advance Technology Center

Software Engineering Development Centers

Field Operations Joint Ventures Subsidiaries

HCL Comment

HCL BPO Solutions

Europe

North Asia

North America

Australia and New Zealand

Japan

HCL Deutsche Software

HCL BT Call Center

Shipara Tech.HCL Enterprise Solutions

HCL Answer Think

HCL

HCL engulf

Banking Development Center

HCL Jones Apparel

South East Asia HCL T - Pomeroy

TECHNICAL MARKETING FINANCE HRD

MANUFACTURING

/R&D

MARKETING AND

SYSTEM SUPPORT

SALES

FIELD REMOTEDOMESTIC EXPORT

CEO

SWOT ANALYSIS OF HCL TECHNOLOGY

PEST ANALYSIS IT INDUSTRY

Political-:

Tax rates in India for the hardware sector are 20% - 30% plus which

creates obvious possibilities for the further reform and faster growth.

10Year Special Economic Zones programs and tariffs change to

promote the hardware production.

26 new projects as a part of a national E- Government Plan.

Tax initiative by government to ask state government to fix VAT at 4%

in the hope of attracting investors.

Manufacturing Associations of IT (MAIT) an Electronic Industry

Association of India (ELSINA) are also pressing for reduction in land

acquisitions rights by stamp duty exemptions.

Economic-:

last 18months there is growth in sales in PCs and computer

hardware, mainly due to lower prices.

But as per the trade cycle rotation there will be a possible

slowdown in demand.

IT plays an important role in bringing 50%of rural household to the

banking innovation.

IBM, Dell, Lenovo has announced new investment to expand

capacity

Compound Annual Growth Rate is 15% between (2005-2010)

Due to the depreciation of the Rupee in comparison to Dollar the

software and outsourcing has suffered negatively due poor

exchange rate.

Industry contributes up to 7% in GDP SOCIAL A. Only 1.3% of

people in India own a computer.

BUSINESS SOFTWARE

Business software is generally any software

program that helps a business to increase productivity or measure their

productivity. The term covers a large variation of uses within the business

environment, and can be categorized by using a small, medium and large

matrix:

The small business market generally consists of home

accounting software, and office suites such as Microsoft Office and Open

Office.org.

The medium size, or SME, has a broader range of software

applications, ranging from accounting, groupware, customer relationship

management, human resources software, outsourcing relationship

management, loan origination software, shopping cart software, field

service software, and other productivity enhancing applications.

The last segment covers enterprise level software

applications, such as those in the fields of enterprise resource planning,

enterprise content management (ECM), business process management

and product lifecycle management. These applications are extensive in

scope, and often come with modules that either add native functions, or

incorporate the functionality of third-party software programs.

Now, technologies that have previously only existed in

peer-to-peer software applications, like Kazaa and Napster, are starting to

feature within business applications. JXTA is an open source platform that

enables the creation of machine and language neutral applications

HISTORY OF BUSINESS SOFTWARE

The essential motivation for business software is to

increase profits by cutting costs or speeding the productive cycle. In the

earliest days of white-collar business automation, large mainframe

computers were used to tackle the most tedious jobs, like bank cheque

clearing and factory accounting.

Factory accounting software was among the most popular of

early business software tools, and included the automation of General

Ledgers, Fixed Assets Inventory ledgers, Cost Accounting ledgers,

Accounts Receivable ledgers, and Accounts Payable ledgers (including

Payroll, Life Insurance, Health Insurance, Federal and State Insurance

and Retirement) ledgers.

The early use of software to replace manual white-collar

labour was extremely profitable, and caused a radical shift in white-collar

labour. One computer might easily replace 100 white-collar 'pencil

pushers', and the computer would not require any Health or Retirement

Benefits.

Building on these early successes with IBM, Hewlett-Packard

and other early suppliers of business software solutions, corporate

consumers demanded business software to replace the old-fashioned

drafting board. CAD-CAM software (or computer-aided drafting for

computer-aided manufacturing) arrived in the early 1980s. Also, project

management software was so valued in the early 1980s that it might cost

as much as $500,000 per copy (although such software typically had far

fewer capabilities than modern project management software such as

Microsoft Project, which one might purchase today for under $500 per

copy.)

In the early days, perhaps the most noticeable, widespread change in

business software was the Word Processor. Because of its rapid rise, the

ubiquitous IBM typewriter suddenly vanished in the 1980s as millions of

companies worldwide shifted to the use of Word Perfect business

software, and later, Microsoft Word software. Another vastly popular

software program for business was mathematical spreadsheet program

such as Lotus 1-2-3, and later Microsoft Excel.

In the 1990s business shifted massively towards globalism

with the appearance of SAP software which coordinates a supply-chain of

vendors, potentially worldwide, for the most efficient, streamlined

operation of factory manufacture.

Yet nothing in the history of business software has had the

global impact of the Internet, with its Email and Websites that now serve

commercial interests worldwide. Globalism in business fully arrived when

the Internet became a household word.

THE SOFTWARE INDUSTRY

The software industry includes businesses involved

in the development, maintenance and publication of computer software

using any business model. The industry also includes software services,

such as training, documentation, and consulting.

The word "software" had been coined as a prank by at least

1953, but did not appear in print until the 1960s. Before this time,

computers were programmed either by customers, or the few commercial

computer vendors of the time, such as UNIVAC and IBM. The first

company founded to provide software products and services was

Computer Usage Company in 1955. The software industry expanded in

the early 1960s, almost immediately after computers were first sold in

mass-produced quantities. Universities, government, and business

customers created a demand for software. Many of these programs were

written in-house by full-time staff programmers. Some were distributed

freely between users of a particular machine for no charge. Others were

done on a commercial basis, and other firms such as Computer Sciences

Corporation (founded in 1959) started to grow. The computer-makers

started bundling operating systems software and programming

environments with their machines.

When Digital Equipment Corporation brought a relatively low-priced

micro-computer to market, it brought computing within reach of many

more companies and universities worldwide, and it spawned great

innovation in terms of new, powerful programming languages and

methodologies. New software was built for micro-computers, and others,

including IBM, followed DECs example quickly, resulting in the IBM AS400

amongst others.

The industry expanded greatly with the rise of the personal

computer in the mid-1970s, which brought computing to the desktop of the

office worker. In subsequent years, it also created a growing market for

games, applications, and utilities. DOS, Microsoft's first product, was the

dominant operating system at the time.

In the early years of the 21st century, another successful business model

has arisen for hosted software, called software as a service, or SAAS; this

was at least the third time this model had been attempted. SAAS reduces

the concerns about software piracy, since it can only be accessed through

the Web, and by definition no client software is loaded onto the end user's

PC.

Software sectors -

There are several types of businesses in the

software industry. Infrastructure software, including operating systems,

middleware and databases, is made by companies such as Microsoft,

IBM, Sybase, EMC, Oracle and VMW are. Enterprise software, the

software that automates business processes in finance, production,

logistics, sales and marketing, is made by Oracle, SAP, AG, Sage and

Infor. Security software is made by the likes of Symantec, Trend Micro and

Kaspersky. Several industry-specific software makers are also among the

largest software companies in the world: SunGard, making software for

banks, Blackboard making software for schools, and companies like

Qualcomm or Cyber vision making software for telecom companies. Other

companies do contract programming to develop unique software for one

particular client company, or focus on configuring and customizing suites

from large vendors such as SAP or Oracle.

Leading companies: mindshare and market share-

In terms of technology leadership, the software industry has long been led

by IBM. However, Microsoft became the dominant PC operating system

supplier. Other companies that have substantial mindshare (not: market

share) in the software industry are SUN Microsystems, the developer of

the Java platform, Red Hat, for its open source momentum, and Google

for its Google Docs. However in terms of revenues coming from software

sales, the software industry is clearly dominated by Microsoft, since

inception. Microsoft products are still sold in largest number across the

globe.

Size of the industry-

According to market researcher Data Monitor,

the size of the worldwide software industry in 2008 was US$ 303.8 billion,

an increase of 6.5% compared to 2007. Americas account for 42.6% of

the global software market's value. Data Monitor forecasts that in 2013,

the global software market will have a value of US$ 457 billion, an

increase of 50.5% since 2008.

SOFTWARE PRODUCTS

Enterprise resource planning

Enterprise resource planning (ERP) is an integrated computer-based

system used to manage internal and external resources including tangible

assets, financial resources, materials, and human resources. It is a

software architecture whose purpose is to facilitate the flow of information

between all business functions inside the boundaries of the organization

and manage the connections to outside stakeholders. Built on a

centralized database and normally utilizing a common computing platform,

ERP systems consolidate all business operations into a uniform and

enterprise wide system environment.

An ERP system can either reside on a centralized server or be distributed

across modular hardware and software units that provide "services" and

communicate on a local area network.The distributed design allows a

business to assemble modules from different vendors without the need for

the placement of multiple copies of complex and expensive computer

systems in areas which will not use their full capac

History

The term "Enterprise resource planning" originally derived from

manufacturing resource planning (MRP II) that followed material

requirements planning (MRP). MRP evolved into ERP when "routings"

became a major part of the software architecture and a company's

capacity planning activity also became a part of the standard software

activity. ERP systems typically handle the manufacturing, logistics,

distribution, inventory, shipping, invoicing, and accounting for a company.

ERP software can aid in the control of many business activities, including

sales, marketing, delivery, billing, production, inventory management,

quality management, and human resource management.

ERP systems saw a large boost in sales in the 1990s as companies faced

the Y2K problem in their legacy systems. Many companies took this

opportunity to replace such information systems with ERP systems. This

rapid growth in sales was followed by a slump in 1999, at which time most

companies had already implemented their Y2K solution.

ERP systems are often incorrectly called back office systems indicating

that customers and the general public are not directly involved. This is

contrasted with front office systems like customer relationship

management (CRM) systems that deal directly with the customers, or the

E-Business systems such as E-Commerce, E-Government, E-Telecom,

and E-Finance, or Supplier Relationship Management (SRM) systems.

ERP systems are cross-functional and enterprise-wide. All functional

departments that are involved in operations or production are integrated in

one system. In addition to areas such as manufacturing, warehousing,

logistics, and information technology, this typically includes accounting,

human resources, marketing and strategic management.

ERP II, a term coined in the early 2000s, is often used to describe what

would be the next generation of ERP software. This new generation of

software is web-based and allows both employees and external resources

(such as suppliers and customers) real-time access to the system's data.

EAS — Enterprise Application Suite is a new name for formerly developed

ERP systems which include (almost) all segments of business using

ordinary Internet browsers as thin clients

Though traditionally ERP packages have been on-premise installations,

ERP systems are now also available as Software as a Service.

Best practices are incorporated into most ERP vendor's software

packages. When implementing an ERP system, organizations can choose

between customizing the software or modifying their business processes

to the "best practice" function delivered in the "out-of-the-box" version of

the software.

Prior to ERP, software was developed to fit individual processes of an

individual business. Due to the complexities of most ERP systems and the

negative consequences of a failed ERP implementation, most vendors

have included "Best Practices" into their software. These "Best Practices"

are what the Vendor deems as the most efficient way to carry out a

particular business process in an Integrated Enterprise-Wide system. A

study conducted by Ludwigshafen University of Applied Science surveyed

192 companies and concluded that companies which implemented

industry best practices decreased mission-critical project tasks such as

configuration, documentation, testing and training. In addition, the use of

best practices reduced over risk by 71% when compared to other software

implementations.

The use of best practices can make complying with requirements such as

IFRS, Sarbanes-Oxley, or Basel II easier. They can also help where the

process is a commodity such as electronic funds transfer. This is because

the procedure of capturing and reporting legislative or commodity content

can be readily codified within the ERP software, and then replicated with

confidence across multiple businesses who have the same business

requirement.

COMPONENT

Transactional Backbone

Financials

Distribution

Human Resources

Product lifecycle management

Advanced Applications

o Customer Relationship Management (CRM)

o Supply chain management

Purchasing

Manufacturing

Distribution

o Warehouse Management System

Management Portal/Dashboard

Decision Support System

These modules can exist in a system or utilized in an ad-hoc fashion

COMMERCIAL APPLICATIONS

Manufacturing

Engineering, bills of material, scheduling, capacity, workflow

management, quality control, cost management, manufacturing

process, manufacturing projects, manufacturing flow

Supply chain management

Order to cash, inventory, order entry, purchasing, product

configuration, supply chain planning, supplier scheduling,

inspection of goods, claim processing, commission calculation

Financials  

General ledger, cash management, accounts payable, accounts

receivable, fixed assets

Project management

Costing, billing, time and expense, performance units, activity

management

Human resources  

Human resources, payroll, training, time and attendance, fostering,

benefits.

Customer relationship management  

Sales and marketing, commissions, service, customer contact and

call center support

Data services  

Various "self-service" interfaces for customers, suppliers, and/or

Employes Access control Management of user privileges for various

processes

Advantages

In the absence of an ERP system, a large manufacturer may find itself

with many software applications that cannot communicate or interface

effectively with one another. Tasks that need to interface with one another

may involve:-

ERP systems connect the necessary software in order for accurate

forecasting to be done. This allows inventory levels to be kept at

maximum efficiency and the company to be more profitable.

Integration among different functional areas to ensure proper

communication, productivity and efficiency

Design engineering (how to best make the product)

Order tracking, from acceptance through fulfillment

The revenue cycle, from invoice through cash receipt

Managing inter-dependencies of complex processes bill of

materials

Tracking the three-way match between purchase orders (what was

ordered), inventory receipts (what arrived), and costing (what the

vendor invoiced)

The accounting for all of these tasks: tracking the revenue, cost and

profit at a granular level.

ERP Systems centralize the data in one place. Benefits of this include:

Eliminates the problem of synchronizing changes between multiple

systems - consolidation of finance, marketing and sales, human

resource, and manufacturing applications

Permits control of business processes that cross functional

boundaries

Provides top-down view of the enterprise (no "islands of

information"), real time information is available to management

anywhere, anytime to make proper decisions.

Reduces the risk of loss of sensitive data by consolidating multiple

permissions and security models into a single structure.

Di sadvantages

Problems with ERP systems are mainly due to inadequate investment in

ongoing training for the involved IT personnel - including those

implementing and testing changes - as well as a lack of corporate policy

protecting the integrity of the data in the ERP systems and the ways in

which it is used.

Disadvantages

Customization of the ERP software is limited...

Re-engineering of business processes to fit the "industry standard"

prescribed by the ERP system may lead to a loss of competitive

advantage.

ERP systems can be very expensive (This has led to a new

category of "ERP light" solutions)

ERPs are often seen as too rigid and too difficult to adapt to the

specific workflow and business process of some companies—this is

cited as one of the main causes of their failure.

Many of the integrated links need high accuracy in other

applications to work effectively. A company can achieve minimum

standards, then over time "dirty data" will reduce the reliability of

some applications.

Once a system is established, switching costs are very high for any

one of the partners (reducing flexibility and strategic control at the

corporate level).

The blurring of company boundaries can cause problems in

accountability, lines of responsibility, and employee morale.

Resistance in sharing sensitive internal information between

departments can reduce the effectiveness of the software.

Some large organizations may have multiple departments with

separate, independent resources, missions, chains-of-command,

etc, and consolidation into a single enterprise may yield limited

benefits.

ERP SOFTWARE SOLUTION

We are engaged in designing and implementing complete ERP (enterprise

resource planning) software solutions for the management needs of

diverse industries and educational institutions. Designed & developed

under the guidance of expert professionals, our software range includes

school /college ERP software, apparel/garments ERP software, assets

management software, customer relation management software and many

more.

We extend our services for designing, implementing the ERP

(enterprise resource planning) software’s for the effective management of

schools, colleges and other educational institutes. These software are

developed by our team of software designing and development engineers

according to the requirements of our clients. These school /college ERP

software’s are popular amidst the clients for their efficient management

standards and trouble free service life.

We offer several modules such as:

Accounts:

We design and implement account management ERP software, which

provides easy-to-use accounting solution for public or private schools all

across the globe. Incorporated with dual-currency capability, this software

enables the faster processing of maintaining dispatch register, staff

invoices, credit/refund memos, cash receipts, bank receipts, listing for

invoices, payments and credit memos, accounts receivable etc.

Attendance:

Our student attendance management software is specifically designed

keeping into requirements of public and private schools. This attendance

module easily tracks school attendance information for students along with

staff. Apart, this module also maintains on line attendance registers

everyday and in every period. This software can also be custom designed

as per the needs of our clients.

Examination:

We specialize in developing and installation of examination management

software, which is extremely useful for organizing examination. Further,

this software assists the users to view and edit student’s grade, marks and

produce attractive report cards. We have expertise to tailor make these

examination modules with respect to customers' demands.

Fees:

Student fees management software developed by us saves the time of

school staff consuming in invoicing, data entry & financial record keeping.

This fees module tracks the details of past, future and current fee receipts.

This module can be used by both private as well as public educational

institutions.

Staff :

This school staff record management software is designed and

implemented by us taking into consideration the all needs of schools,

colleges etc. This staff module keeps the complete on-line records of all

employees along with their full details. It also assists in preparing salary &

wage sheets in an efficient and timely manner.

Student:

We specialize in designing student record management software, which is

extensively used by institutions for managing the entire data relating to

their students. Teachers have capability to access their student

information using any browser. These student modules can be custom

made according to the needs of our clients.

Activity :

This student activity management software is designed for the purpose of

managing profiles and activities of school and college students.

Technologically advanced this student activity module is well accepted by

leading schools and colleges. Our proficiency lies in developing these

software’s in compliance with the customers' requirements.

Discipline:

Student disciple management software designed by our professional

software engineers make the difficult & time consuming task of tracking

student discipline more easier. This disciple module also assists for

improving the discipline by ensuring that students are considered

responsible for their actions. This program assists the school management

to document & track disciplinary incidents, maintain the records, signify

the parents of infractions and produce reports, forms, notices & other

documents.

Educational ERP Software

We offer ERP software solutions and provide educational ERP software

software for the effective management of schools, colleges and other

educational institutes. These school and college, educational ERP

software is popular among the clients as they help in efficiently managing

the management standards.

Front Office:

We design add carry out front office management software, which is a

time efficient tool for easily managing all front office operations within a

centralized environment. This front office module is easy to use for both

new as well as experienced users. With the assistance of experienced

software engineers, we can offer these modules as per customers'

demands.

Hostel:

Hostel management software designed by us offers a full featured system

to efficiently manage the entire residential facility in the institute. Reducing

the staff & paper works, this hostel module keeps the all updated records

of students, their meal, lodging and other facilities.

Recruitment:

Our student recruitment management software is an advanced, flexible

and functional module, which simplifies the all processes of student

recruitment. Apart from this, it also increases conversions with prospector

students.

Infirmary / Health:

Student health management software assists the school management for

efficiently serving the student patients, managing the health center

operations and assisting the students to stay healthy. This student health

module is widely recommended by the health & counseling centers of

colleges, universities or boarding schools.

I nventory :

We design highly useful school inventory management software, which

maintains all the records of school inventory. This inventory module

handles all type of transactions concerning purchase, storage and issue of

all inventory items. This school inventory software provides powerful

inventory control in educations institutions.

Library:

School library management software designed by us offers a perfect

solution to automate the school library. This library module can file, search

and print all kinds of media including books, magazines, newspapers,

records, software, audio and video albums and many more. It also

maintains all acquisition register, stock register, reports etc.

HR / Payroll :

We design school HR /payroll management software’s, which keep all the

information’s of school staffs organized and updated. This software assists

in maintaining proper record of staff attendance; pay slip, salary register

etc.

Admission:

We design and implement school admission management software, which

assists the school admissions office for managing the whole admission

process. This sophisticated and use friendly student admission module

keeps all the details of students at fingertips, which include student status,

interview, family & siblings, correspondence, financial arrangements,

decision and many more.

Transport :

School transport management software designed by us is extremely user

friendly and makes the process of assigning & maintaining the buses and

other vehicles more easy. This module keeps the records of transferring or

interchanging of bus routes, list of students using conveyance, list of

students of a specific route name wise and class wise etc.

Time Table:

We design and implement school time table management software, which

produces teacher's time table, class time table & master time table with

simplicity and easier. Through these time table modules, daily, weekly or

monthly time tables can be conveniently generated.

Management ERP Software

Justifying our position in the software industry, we render superior quality

services for meeting the designing and development demands of ERP

Software. These technologically advanced ERP Software are capable of

offering a perfect solution to the management requirements of diverse

industries. These cost effective software’s also assist clients for boosting

their business in an economical and organized manner.

Procurement Management:

We offer our clients procurement management software’s, which assist

the users for creating purchase orders from requisitions, requesting for

quotations & previous purchase orders. Apart from this, purchase order

can be created by specifying the desired vendor, materials or services.

Thus this procurement module reduces the purchasing costs eliminating

the unnecessary transactions.

Inventory Management :

We design inventory management software’s, which provide the users full

control on inventory and invoicing. It also helps the users for quickly

accessing to the details of inventory and customer. We hold expertise to

tailor make this software as per the demands of our clients.

Sales & Marketing Management:

We provide use friendly and efficient sales & marketing management

software, which assists any organization for handling all data

requirements, understanding the customers and their needs, maximizing

the productivity and efficiency. This sales & marketing module allows

users to back up thousands of records.

Manufacturing Management :

We design and supply all-in-one manufacturing management software,

which tracks and controls the all production processes. This

manufacturing module is also extremely useful for quotes, shipping, sale

orders, commissions, invoicing, shop travelers etc.

Excise Module:

We offer our clients excise management software, which provides a

complete solution for all excise related problems such as tracking &

reporting of excise documents by automating the process from purchase

to dispatch. This excise module produces excise reports and automates

the business activities from purchase to dispatch.

Human Resources Management :

We design and carry out human resources management software, which

helps the HR for quick access to all of human resource records, training &

compliance records and information. Besides it, this human resource

module stores employee contact, documents and forms and other

necessary details

Management ERP Solutions

We render superior quality services for meeting the designing and

development demands of ERP software’s. These technologically

advanced ERP software’s are capable of offering a perfect solution to the

management requirements of diverse industries.

Financial Accounting:

We offer a flexible and user friendly financial accounting management

software, which enables the user to view trial balance, profit & loss report

& balance sheet report, analyze the total business transaction and net

profit or loss. It also allows the users to maintain all taxation informations.

Simple yet powerful this financial accounting module is used to evaluate

company accounting records in systematic manner.

Assets Management:

We offer assets management software, which facilitates the users to keep

the all records regarding the

selection, categorization, maintenance, inspection, renewal, depreciation

and other details of the assets. This assets module is designed by us in

compliance with the industrial demands.

Logistic Management :

we design and carry out Logistic Management software, which provide the

organization a comprehensive transportation and logistics solution. It

assists the users for Transportation Planning, Procurement &

Management, Route Planning etc.

Administration:

we offer effective administration management software, which assists the

users to effectively administrate the organization. This administration

module maintains the all records of senior level of employees, meeting,

clients record etc.

DIFFERENT PHASES OF ERP

Integrated ERP is application software that records and

processes business transactions within functional modules such as

accounts payable, accounts receivable, payroll, and trial balance. It

functions as an enterprise information system. It may be developed in-

house by the company or organization using it, may be purchased from a

third party, or may be a combination of a third-party application software

package with local modifications. It varies greatly in its complexity and

cost.

The market has been undergoing considerable

consolidation since the mid 1990s, with many suppliers ceasing to trade or

being bought by larger groups. Business software is generally any

software program that helps a business to increase productivity or

measure their productivity. The term covers a large variation of uses within

the business environment, and can be categorized by using a small,

medium and large matrix:

The small business market generally consists of home accounting

software, and office suites such as Microsoft Office and Open Office

organizations.

The medium size, or SME, has a broader range of

software applications, ranging from accounting, groupware, customer

relationship management, human resources software, outsourcing

relationship management, loan origination software, shopping cart

software, field service software, and other productivity enhancing

applications.

The last segment covers enterprise level software

applications, such as those in the fields of enterprise resource planning,

enterprise content management (ECM), business process management

and product lifecycle management. These applications are extensive in

scope, and often come with modules that either add native functions, or

incorporate the functionality of third-party software programs.

Now, technologies that have previously only existed in peer-

to-peer software applications, like Kazaa and Napster, are starting to

feature within business applications. JXTA is an open source platform that

enables the creation of machine and language neutral applications

Integrated ERP is typically composed of various modules,

different sections dealing with particular areas of business. Among the

most common are:

Core Modules-

Non Core Modules-

Core Modules -

Accounts receivable— where the company enters money received

Accounts payable— where the company enters its bills and pays

money it owes

General ledger— the company's "books"

Billing— where the company produces invoices to clients/customers

Stock/Inventory— where the company keeps control of its inventory

Purchase Order— where the company orders inventory

Sales Order— where the company records customer orders for the

supply of inventory

Cash Book— where the company records collection and payment

Non Core Modules -

Debt Collection— where the company tracks attempts to collect

overdue bills (sometimes part of accounts receivable)

Electronic payment processing

Expense— where employee business-related expenses are entered

Inquiries— where the company looks up information on screen without

any edits or additions

Payroll— where the company tracks salary, wages, and related taxes

Reports— where the company prints out data

Timesheet— where professionals (such as attorneys and consultants)

record time worked so that it can be billed to clients

Purchase Requisition— where requests for purchase orders are made,

approved and tracked

(Different vendors will use different names for these modules).

CHAPTER -3

RESEARCH

METHODOLOGY

COLLECTION OF DATA

PRIMARY DATA:-

Primary data are those, which are collected afresh and for the first time and thus happen to be original in character. Important primary data are: -

1. Interview method

2. Questionnaires

1. PERSONAL INTERVIEWS:-

This method requires a person known as a interviewer asking question generally in a face to face contact to the other person. This sort of interview may be in the form of direct personal investigation.

.

2. QUESTIONNAIRE:-

In this method a questionnaire is given or sent by post to the person concerned with request to reply the questions and return the questionnaire. This method of data collection is particularly in case of big inquiries.

RESEARCH DESIGN

(1)First of all we created accounting structures, starting with

a) Journal

b) Ledger

(2) Secondly the inventory structure.

a) Item Grouping

b) Brands

c) Taxation

d) Item Database

(3) Then, we did the customer identification. We divided the customers in

different categories.

(4) After customer identification, we did financial transactions. We added only value transactions like:-

A) Cash

B) Bank

c) Customer Voucher

(5) After financial transactions there are functional transactions. We included both quantity and value transactions.

a) Identify the recording

b) Input of stock

c) Outgoing transactions of stock

CHAPTER- 4 DATA ANALYSIS

AND

INTERPRETATION

ABOUT………...

THE SOFTWARE “SBS”

“SBS” is accounting software. This software is easy to use and, it plays an

important role in business. It tells the profit and loss of the company, and it

reduces the faults of business accounting. It did not accept two or more

same entries.

It is easy to see the sale and purchase of the business and

easy to understand the reorder point. In this every account is separate.

We can use it many types of business. As – school, shope etc….

The software can use those places where the prices are same. If

the price of the product is fluctuating it can’t implement. As- the business

of gold, the price of gold fluctuate daily. It can’t implement this type of

organisation.

MODULES OF THE SOFTWARE-

The modules of the software given below-

• Setups for all entry points

• All cash and bank transactions

• Inventory, Sales, Job Work

• Customized Reports related to Accounting transactions

• Specially designed Inventory and Analysis reports for Management

view

What is in the software “sbs” or

HOW “SBS” WORKS?

When we use SBS then first we make ledger groups then ledger account,

brand setup…….etc.

Ledger group setup-

A ledger group is a combination

of ledgers for the purpose of applying the functions and processes of

General Ledger Accounting to the group as a whole. In ledger group setup

we add the group (account) name

This option allows you to set up to two Reporting

Groups for your General Ledger Accounts. These Account Groups should

represent the further grouping or division of your Income, Expenses,

Capital, Assets and Liabilities, i.e. Financial Categories or the main

classification of the Accounts in the Accounting Equation.

The five main groups of the Financial Categories are usually further

divided into Account Groups. e.g.

Income - Income from normal business activities, e.g. sales,

consulting, etc. and Other Income received such as interest, etc.

Expenses - Expenses incurred during normal business activities, e.g.

rent, cleaning, etc. and Expenses of a Capital nature.

Capital - The contribution/s or investment from the owner/s. The

groups you may wish to enter would depend on the type of ownership

for the business, e.g. Company, Close Corporation, Partnership or

Sole Proprietorship.

Assets - Fixed Assets (Immovable Assets) and Current Assets

(Movable Assets)

Liabilities - Long-term Liabilities and Current Liabilities.

You may create any number of groups to meet your

requirements. These Account Reporting Groups are used to structure the

layout of the Balance Sheet and Balance Sheet. You may also select to

print General Ledger Transactions Reports only for those accounts which

are linked to a specific reporting group, e.g. Fixed Assets, Current Assets,

etc.

You will be able to select any of the Accounts

Reporting Groups 1 or 2, if you have set it up on the following menu

options:

Edit - Accounts - Bank, General Ledger and Tax (Account Types).

Reports - General Ledger

o Chart of Accounts (Account Listing)

o Budget Performance

o General Ledger Account Movements

o Trial Balance

o Income Statement

o Balance Sheet

Ledger accounts- Separate page in a ledger which records increases

and decreases in each balance sheet item, classified under

assets, liabilities, or owners' equity, Also called an account. In ledger

account setup we add account name and the group of the account with full

address.

The  ledger account is where all accounting

transactions are posted in a double entry system using debits and credits

for each transaction. An additional column to the far right can keep a

running total of activity in the account, similar to your check book. 

Customer setup-

It helps in maintaining customer database with all the required

information which will be used for transactions and can be retrieved in the

form of the lists for promotional use.

We add here the name of the particular customer, customer id,

opening balance, address, city, phone no, mobile no etc. so that the

company can make future relations with the customers. This data also

helps in ascertaining the information about customer’s transactions with

the company.

Brand setup- Helps in identifying different brands available in the store.

Brand setup is an important tool of SBS. In this we add the brand name id

and concerned supplier. We can create a new supplier too. There are

other options like: open, delete, back to the previous brand, next, and find

the particular brand in the list.

Store setup-

It creates different stocking locations like floors, godowns

or departments. This information is further used in the inventory

management like there storage, usage and need of particular items in the

particular godowns.

Item group setup-

It creates Item Groups as per your business needs; make them represent

every segment of your retail business. Here we add the different item

group’s name, nature e.g. Primary or secondary group.

Item setup-

In this we create each item of the business and differentiate on the basis

of their names, types ,brands, codes, minimum & maximum level of stock

in the warehouse.

Here we can choose the item type whether it is a finished good or raw

material. We can add the sale type option which classifies the items into

sale tax free and tax at different rates.

Salesman setup -

Maintain Database of the sales agent in the form of their names, ids and

their percentage of commission can also be maintained.

CITY SET UP-

It helps in identifying the locations of probable customers and suppliers.

NARRATION SET UP-

After each entry a brief explanation of the transaction together with

necessary details can be given.

BILL SUNDRY SET UP-

Provides the user; flexibility to create different kinds of taxes, expenses,

extra charges to be used in Purchase and Sale Transactions.

BANK SELECTION-

It helps in finding the bank accounts of different banks to deal with.

ITEM WISE DISCOUNT SET UP-

Set discount schemes on stock to provide auto discount invoicing.

AMOUNT WISE DISCOUNT-

Create discount schemes to be applied to full invoices on the basis of

Invoice Amount or Qty.

BAR CODING & LABELLING

Use this option for individual Label printing of single barcodes in case of

tag breakage or reprinting can be done on the basis of multidimensional

grids like brands, colors, fabrics, looks, sizes, mrp.

PRIVELAGE CARD SET UP-

This set up helps in giving privileges to the customers by issuing cards

with their id and card no. & their validation period.

AGENT MASTER-

Various purchase agents information can be entered.

CASH VOUCHER-

Cash receipts and cash payments transactions are drawn in the cash

voucher in respect to their voucher dates and voucher no. Find button

helps to search the cash involved in different transactions.

BANK VOUCHER-

Receipts and payments in banks are done in bank voucher in respect to

their voucher dates and voucher no. Find button helps to search the

records entered in different transactions.

DEBIT NOTE -

It helps in making the documents which contains the date of transaction,

the name of account which is debited, the amount and reasons of debit of

the supplier account.

CREDIT NOTE-

It helps in making the documents which contains the date of transaction,

the name of the account which is credited, the amount and reasons of

credit of the customer’s account.

CUSTOMER VOUCHER-

Each customer detail can be entered in the customer voucher, including

their method of payment, their account number.

OPENING STOCK VOUCHER-

It provides option to feed opening stock of an organization at the time of

initiation of implementation of this s/w with Brand, Item Name, Color, Size,

Category, Look, M.R.P., Cost Price and other options. This option also

generates barcode labels of the entered stock.

GOODS RECEIPT VOUCHER-

It provides option to feed purchased stock of an organization with Bill No,

Supplier Name, Brand, Item Name, Color, Size, Category, Look, M.R.P.,

Cost Price and other options. This option also generates barcode labels of

the entered stock.

PURCHASE VOUCHER-

A serial no. is put for each purchase, enter purchases with or without

inventory postings.

PURCHASE RETURN VOUCHER-

All the goods returned are properly filed according to their serial no. so

that they serve as a documentary evidence in future.

SALES-

Generate invoices to Running/ Regular Customers by barcode scanning

as well as Item selection. Calculates taxes from items of multiple taxation

groups auto. Provides option to apply discount schemes, align salesman

and record multiple payment modes.

PROCESS ISSUE VOUCHER-

Provides option to record stock issued to Job Workers for outside

process.

PURCHASE RECEIPT VOUCHER-

Record refurnished stock returned from outside process and also assign

new barcodes to this stock.

COMMISSION STATUS AMENDMENTS-

Assign specific incentives on selected items to promote sale of dead

stock.

STOCK STATUS AMENDMENTS-

Make changes in the mrp, Category, color, size and other attributes of any

item.

STOCK TRANSFER TO GODOWN-

Size lot no brand, brand, fabric with the voucher no & voucher date of the

items transferred to godowns can be entered.

DELIVERY CHALLAN-

Record Dispatch of the pending qty of Invoices and receive payments also

if pending from invoices.

STOCK VERIFICATION-

Verify physical stock with the stock entered in the s/w and do rectifications

for the differences.

STOCK ISSUE FOR APPROVAL-

Voucher no. and voucher date regarding the item name, lot no., colour,

size quantity of the stock issued for approval can be entered.

Items issued from the stock can be entered in the issue voucher to

analyze the closing balance.

STOCK ISSUE: Items issued from the stock can be entered in the issue

voucher to analyze the closing balance.

CASH BOOK -Receipts and payments in cash are entered in the cash

book to assess the opening balance and closing balance of cash in

respect to a particular month of a financial year.

BANK BOOK-

Bank books can be maintained to consider all the receipts and payments

through bank to calculate the cash in bank at any point of time.

PURCHASE BOOK-

All the credit purchases can be recorded including the invoices or

bills.Party wise purchases can also be entered.

SALES BOOK-

All credit sales can be recorded at any point of time.Each customer wise

sales can also be recorded.

SUPPLIER/CUSTOMER OUTSTANDING REPORT-

All the outstanding payments and receipts can be detailed with the

consideration of all the bad debts.

LEDGER - A classified and permanent record of all the transactions.

TRIAL BALANCE- Arithmetical accuracy of the ledger accounts can be

verified.

FINAL ACCOUNT - Provide information about the profitability and the

financial position of the business.

ITEM WISE SALES- It helps in diversifying the high sales products and

discarding the unprofitable products.

ITEM WISE PURCHASE- Date, colour, lot no ,quantity of different items

purchased can be saved respectively.

ITEM REQUISITION REPORT-

Analyzing the stock status, reordering procedure can be developed.

TAX REPORTS- Various taxation charges like vat reports can be

prepared.

AUDIT REPORT- Auditing of all the balance sheets and P&L accounts

possible & variances between the various transactions are analyzed.

SALESMAN SUMMARY- Commission on selling each product to the

salesman can be calculated easily.

SUPPLIER PERFORMANCE REPORT- It helps in assessing the service

quality of the different suppliers based on timely and quality supply.

SALE SUMMARY- It helps in calculating the daily, weekly, monthly and

item wise yearly sales.

BILL BOOK- Maintenance of different bill books and challan books in

respect to their different names, series, type with amount of discount

allowed can be done regularly.

CHAPTER :5

FIELD CASE STUDY

DATA

SUGGESTION AND RECOMMENDATION

HCL having large number of channel partners but it is not supporting

and taking care all of them equally which results in increasing

discontentment among new channel partners because it’s not possible

for company to support all of them equally. Company should take

some positive action against it.

Company executive should visit dealers on regular basis.

They should pay proper attention towards checking of various

components of PC before end user delivery. Otherwise it tends

towards defame of brand name in comparison to rivals.

Proper attention should be paid for advertisement planning otherwise it

may lead to problem for dealer as well as for company.

Need to expand customer care center as the consumer base of HCL

Infosystem is increasing with tremendously fast pace.

Company should tie up with some event management company to

organize various promotional activities like canopy, Carnival.

Company should make policy for fixed end user price for all dealers so

that fair game will be played & dealer would not to compromise on their

margin.

CONCLUSION

After completion of my summer training project I have gained

several experiences in the field or finance. I have got the

opportunity to learn and operate accounting software, which is very

useful in business world. This summer training project has given

me the opportunity to have first experience in the corporate world.

Theoretical knowledge of a person remains dormant until it is used

and tested in the practical life. The training has given to me the

chance to apply my theoretical knowledge that I have acquired in

my classroom to the real business world. I have completed my

summer training project in which are involved in its successful

completion.

In spite of few limitations and hindrance in the summer training

project I found that the work was a challenge and fruitful. It gives

enough knowledge about the computers market and the distribution

process undertaken by an organization. This summer training

project has enabled my capability in order to manage business

effectively and in my career in future.

Questionnaire:-

Dear sir/madam

I am Mohit Saini, a student of MBA from E-MAX BUSINESS

SCHOOL, BADHOULI (AMBALA CANTT) wish to collect certain

information through a set of questionnaire which would help me in

completing my dissertation on “CASE STUDY OF IMPLEMENTATION OF

ERP SOFTWARE FOR KEY DECISION MAKING IN MANUFACTURING

“as a partial fulfillment of the course curriculum .Your answer to these

question would be kept confidential and would be used exclusively for the

research work. Your kind co-operation is solicited.

Questionnaire

Q1. What attracted you to buy HCL brand?

NAME: ……………………………….

NAME OF THE ORGANISATION:

………………………………………...

ADDRESS: …………………………..

………………………………………...

Customer description:

Type: HCL…. NON HCL….

Nature of business:

Corporate ….

1) Availability of services ……

2) Service quality …………..

3) Brand image …………..

4) Advertising …………..

5) Response of sales executive …………..

6) Any other (please specify) …………..

Q2. Are you interested in SBS Software?

Yes………. No………

If yes …………………………………………………………….

Q3. Who are your alternative vender/manufacturers for SBS Software?

1. TALLY

2. SAP

3. KAPSONS

4. LOGIC

Q4. Are you satisfied with your venders/ manufactures for software

services?

Yes ….….

If yes why ……………………………………………………..

………………………………………………………………….

No ……..

If no why ……………………………………………………….

…………………………………………………………………..

Q5.What in your opinion is the reasonable time to sort the problem?

………………..Days

Q6 .Do you require software implementation training?

Yes………. No………

Q7 .Based on service experience would you:

Definitely

Yes

Probably

Yes

Might

or

might

not

Probably

Not

Definitely

Not

1 Buy HCL Service

and Solutions

1 2 3 4 5

2 Buy HCL products 1 2 3 4 5

3 Recommend HCL

brand to other

1 2 3 4 5

4 Stick HCL brand

for always

1 2 3 4 5

5 Perceive HCL a

service oriented

company

1 2 3 4 5

Q8.What is the source of information regarding SBS software?

1) NEWS PAPER

2) RADIO

3) T.V ADVERTISEMENT

4) OTHER SOURSE

Q9.Is it cost effective?

Yes………. No………

BIBLIOGRAPHY:-

NET SEARCH THROUGH YAHOO AND GOOOGLE SEARCH

ENGINE

WWW.HCL.CO.IN

WWW.HCL INFOSYSTEMS.COM

THROUGH STAFF

THROUGH PRACTICLE KNOWLEDGE