Accessing SAP® Training Systems

SAP Education

Accessing SAP® Training SystemsTechnical Manual for Customer TrainingNovember 2019

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Table of Contents

3 1 Setting Up Remote Training Events

4 1.1 Remote Connection

4 1.2 Prerequisites

7 2 NetworkPerformanceTests

7 2.1 Network Connection Testing

9 2.2 Network Connection Testing for HTML5-Based Web Access

11 2.3 Network Stability Testing

12 2.4 Alternative Performance Check During the Test Connection Run

15 3 Connect to Your SAP Training Environment (HTML5-Based Web Access)

15 3.1 Accessing Your Training Environment

16 3.2 Working in the Training Environment

17 3.3 Additional Security Settings

18 3.4 Logging Off and Disconnecting

19 4 Connect to Your SAP Training Environment (CitrixWorkspaceApp)

19 4.1 The External Virtual Desktop Portal

20 4.2 Regional Logon Page

21 4.3 Accessing Your Training Environment

26 4.4 Additional Security Settings

27 4.5 Logging Off

28 5 Troubleshooting

29 6 ReadinessChecklist

© 2019 SAP SE or an SAP affiliate company. All rights reserved.

If this is your first time delivering a remote training event at your hosting location, it is highly recom-mended that the local training administrator and the IT contact responsible for setting up the infrastruc-ture read and understand this manual thoroughly.

Premises not provided by SAP, such as hotels, must also be prepared well before the event begins. Presently, the use of wireless network connections to deliver remote training events is not supported by SAP. Approval for using a wireless network con-nection during these events is granted by the local training administrator. Furthermore, all support issues related to such a connection are the respon-sibility of the local training administrative team.

Some countries require special approval and testing for events that are planned to take place at hotels and other rental locations. This is due to additional variables – such as bandwidth load and available technical support – that are inherent to the venue as opposed to, for example, a company’s premises.

All computers connecting to the training infrastruc-ture must meet the prerequisites described in the following sections. The hosting site must verify that these requirements are met to deliver a remote training event.

This manual summarizes the technical prerequisites for delivering SAP® training events outside of SAP offices, including virtual classroom training.

Topics covered in this document include details on accessing the SAP training infrastructure with only a Web browser or the Internet, installing Citrix Workspace app, and testing connectivity performance.

1 Setting Up Remote Training Events

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1.1 REMOTECONNECTIONA remote classroom consists of one instructor workstation and a number of student workstations.

Connect workstations to the SAP® training infrastructure through the training location’s Internet connection with only a Web browser or a Web browser and Citrix Workspace app. All other forms of direct access, such as telnet and file/print services, are blocked.

To control access to SAP training systems, the instructor provides students with access credentials. The local training administrator must verify with the hosting location’s network group that no security or configuration issues will prohibit the required connection.

1.2 PREREQUISITES1.2.1 PrerequisitesforInternetAccessThe hosting location must provide the classroom with Internet access during the entire training event. Wireless connections for delivering SAP training events are not supported by SAP.

Recommended bandwidth requirements are 250 Kbps to 300 Kbps for each workstation used by the student or instructor. The remote training location must also have sufficient spare band-width available to support extra Internet traffic. We recommend 50 Kbps per connection in addition to normal demand.

All student and instructor workstations must access the Internet by using HTTPS (TCP port 443) to establish a connection to the SAP train-ing infrastructure. If the hosting location’s proxy server or firewall requires user authentication for Internet access, the appropriate credentials must be given to the instructor and made available until the event ends.

1.2.2PrerequisitesforHTML5-BasedWebAccess

To access the SAP training infrastructure through HTML-based Web access, the hosting location has configured the proxy server or firewall with appropriate settings. To test if the proxy server or firewall is configured properly, please follow the steps listed in section 2.2.

1.2.3PrerequisitesforStudentandInstructorWorkstations

To access the SAP training infrastructure from classroom workstations, the following operating systems and Web browsers are supported:

• PC operating systems – Use Microsoft Windows 7, Windows 8, Windows 10, MacOS X Yosemite or higher.

• SupportedWebbrowsers – Use HTML5- compatible browser versions. We recommend the latest versions of either Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Safari (on MacOS).

• Webbrowsersettings – Enable cookies, pop-ups, and frame usage.

• CitrixWorkspaceapp – Install the version that corresponds to your operating system.

• Browsercertificates – Install the Web browser certification, especially if you are using the Microsoft Windows operating system.

For more information, visit access.sap.com to read our FAQ articles.

Note: The Microsoft Edge browser included in Windows 10 is not fully tested to access the SAP training infrastructure.

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https://access.sap.com

1.2.4InstallingCitrixWorkspaceApp

ImportantUpdateAboutCitrixReceiver andCitrixWorkspaceAppAs of August 2018, Citrix Workspace app has replaced Citrix Receiver.

Citrix Workspace app is a new client from Citrix that works in a manner similar to Citrix Receiver and is fully backward-compatible with your organization’s Citrix infrastructure. Citrix Workspace app provides the full capabil-ities of Citrix Receiver and new capabilities based on your organization’s Citrix deployment.

As Citrix Receiver has been replaced by Citrix Workspace app, you have to install or update to the latest version of Citrix Workspace app that corresponds to your operating system.

You can download the appropriate version of Citrix Workspace app by accessing Citrix’s download site at www.citrix.com/downloads /workspace-app.

Note:Before updating from Citrix Receiver to Citrix Workspace app, it is recommended that you uninstall any old versions of Citrix Receiver.

1.2.5InstallingCitrixWorkspaceAppWhileLogging On

If you have not installed Citrix Workspace app, you will be prompted during the logon procedure to do so.

Note: It is preferable to install Citrix Workspace app beforehand as described in the previous section.

Depending on your Web browser, you might: • Receive a notification stating that Citrix Workspace app is not installed

• Experience automatic installation

After installation is complete, you may access the SAP training infrastructure.

Note: The first session will take longer to start up, and a black screen may appear for a short period of time (see section 4).

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https://www.citrix.com/downloads/workspace-app/




1.2.6AdditionalBrowserTrustedSites Settings

If you are using the Firefox Web browser, add the security exception for access.sap.com as follows:1. On the pop-up window notifying you that

the connection is untrusted, click on the Add Exception button.

2. When the Add Security Exception pop-up window appears, enter “https://access.sap.com” in the Location field and select the Permanently store this exception check box. Click on the Confirm Security Exception button.

1.2.7AdditionalBrowserPlug-InSettingsIf you are using the Google Chrome Web browser, allow plug-ins when prompted.

1. Select the Always allow plug-ins on button.2. Click on the Done button.

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2.1 NETWORKCONNECTIONTESTINGTest the network connection of your hosting location before connecting to the SAP training infrastructure.1. Open access.sap.com.2. Verify that your connection is suitable by clicking on the

Performance check link at the top of the screen.

Note: We strongly recommend performing this test on at least two computers located in the room where the training event will take place.

3. Start the performance test by following these steps: • Select your region by clicking on the appropriate continent. Its color will turn yellow once selected.

• Click on the Start Test button to obtain latency, download-speed, and bandwidth measurement results to and from the SAP data centers.

4. Review the results of the test by using the following color

keys that indicate network performance: • Green – Good latency and bandwidth • Yellow – Sufficient latency and bandwidth • Red – Insufficient latency and bandwidth, meaning the network is unsuitable to connect to the SAP training infrastructure

2 Network Performance Tests

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5. Click the Help button to obtain a detailed description of the tool and get more information on the continuous latency test or the easy check.

6. Send your test results if you are using Microsoft Outlook by clicking on the Send Results button.

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2.2 NETWORKCONNECTIONTESTINGFORHTML5-BASED WEB ACCESS

This test should be performed for all on-site classroom training events held outside of SAP premises, for which the new HTML5-based Web access solution is enabled.

Note: Performing the network tests listed in sections 2.1 and 2.3 is still mandatory to ensure the backup option is available during delivery.

Test the network connection (for example, proxy server and firewall configuration) of your hosting location before connecting to the SAP training infrastructure.

1. Open learn.sap/classroomtest.2. In the Test Passcode field, type “ConnectT35t”.

3. Click Start Test.

Wait for the success message below to appear on top of the Windows log-in screen.

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https://learn.sap/classroomtest

It is notrequired to enter a username or password in the Windows log-in dialog.

The connection test has been passed successfully if the success message and the Windows dialog box appears.

4. Close the browser window.

To start a new test, close all browser windows and start again from step 1.

If the connection cannot be established and the success message does not appear, inform your hosting location’s responsible IT contact or network group to verify that no security or configura-tion issues prohibit the required connection (for example, check the proxy server or firewall configuration).

Note: After 30 seconds of inactivity, you will be automatically redirected to the SAP Classroom service login page at www.learn.sap/classroom.

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http://www.learn.sap/classroom

2.3 NETWORKSTABILITYTESTINGThis test should be performed for all on-site classroom training events held outside of SAP premises. Virtual classroom students who are not participating in an on-site classroom event do not need to perform this test. We strongly recommend performing this test on at least two computers located in the room where the train-ing event will take place.

Note:Credentials are required to carry out this test.

1. Open access.sap.com.2. Connect to your region.

3. Select Training (WTS and VDI).4. Type in the following credentials:

Username: testconnection Password: Te5tConnect!on

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http://access.sap.com

5. Click the Test Connection tool.

Note: Wait for the test connection clock to run for two hours to confirm that your network connection is stable without the threat of disconnections or time-outs.

After the test is complete, log off the Citrix Workspace app training landscape screen by clicking on the drop-down menu next to your username at the top of the page.

2.4 ALTERNATIVEPERFORMANCECHECKDURING THETESTCONNECTIONRUN

This test should be performed for all on-site classroom training held outside of SAP premises that encounter any issues on-site during the performance tests described in sections 2.1 or 2.3. Virtual classroom students who are not participating in an on-site training event do not need to perform this test.

Note:The username and password information provided in section 2.3 is not suitable to perform this test. Please contact the SAP Education organization for the proper credentials. In North America, this information is available only when the instructor is on-site.

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1. Open access.sap.com.2. Connect to your region.

3. Select Training (WTS and VDI).4. Type in the credentials provided by SAP Education.5. From the Citrix Workspace app training landscape screen,

click Common Training and leave the session open to confirm that your network connection is stable without the threat of disconnections or time-outs for two hours.

Note: It is suggested that this alternative test be conducted in parallel with the test connection run described in section 2.3.

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http://access.sap.com

After you have finished this test, log off by following one of these two steps:1. Click on the Sign out button in the Start menu in the user

section of the Citrix Workspace app desktop.

2. Click on the drop-down menu from the Citrix Workspace app desktop and select Crtl+Alt+Del and Sign out.

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The Web access method uses a zero-install, HTML5-based tech-nology, which enables easy and secure remote access to your virtual SAP training environment through a standard Web browser.

3.1 ACCESSINGYOURTRAININGENVIRONMENTTo access your SAP training environment:1. Open www.learn.sap/classroom.

The training instructor will provide all participants with credentials on the morning of the first day of the training event.

2. Click on the Logon button.

Note:Passwords are case sensitive. Also, user credentials provide access during the specified period only.

3 Connect to Your SAP Training Environment (HTML5-Based Web Access)

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Temporary Regional LimitationAs the SAP Knowledge and Education organization is following a phased roll-out plan, the new access solution is not currently available in all countries. Your regional customer advocate will inform you if the HTML5-based access technology is enabled in your country.


http://www.learn.sap/classroom

3.2 WORKINGINTHETRAININGENVIRONMENT3.2.1ShortcutKeyCombinationsSome basic keyboard shortcuts are not supported when working in the Web browser–based remote session.

Basic Shortcut Function HTML5-Based Web Access Shortcut

ALT + TAB Switches between programs

ALT+PAGE UP/DOWN

F11 SAP GUI -> Save No alternative shortcut (F11 activates and deactivates full screen)

F1 SAP GUI help No alternative shortcut – F1 opens Microsoft Internet Explorer help (Internet Explorer only)

Windows logo key

Displays the start menu

ALT+HOME

On MacOS X, users need to use the command key for Ctrl+C or Ctrl+V.

3.2.2KeyboardInputLanguageWhen using the Web browser–based remote access, the input language in the virtual SAP training environment is based on the selected input method on the local workstation.

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To avoid keyboard-related issues, it is recommended to switch to your preferred input method in the virtual SAP training environment as well.

3.3 ADDITIONALSECURITYSETTINGSTo deliver a safe and successful training experience for all SAP training events worldwide, the following limitations exist within the SAP training systems:

• User access on the C: drive is disabled. • The user environment and files are stored on a network drive associated with the workstation client name and mapped on drive N: for user access.

• Client workstation drive mapping is disabled. • Sound is disabled to help ensure better bandwidth.

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3.4 LOGGINGOFFANDDISCONNECTINGAt the end of your training day, log off by clicking on Sign out in the Windows Start menu of the SAP training environment.

Note:The system will disconnect sessions that are inactive for several hours. You can also disconnect the session by clicking on the x button located at the upper-right corner of your Web browser.

If you are disconnected from your session due to a situation such as loss of network connection, it is recommended to close all browser windows first, which clears your browser cookies, before logging on to your SAP training environment again.

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4.1 THEEXTERNALVIRTUALDESKTOPPORTALTo access SAP training systems:1. Open access.sap.com.2. Click on your corresponding region on the world map.

Note:Connect to the region closest to your hosting location to minimize physical latency time between your classroom worksta-tions and the SAP training infrastructure. Please follow the training instructor’s guidelines for gaining access. For some training courses, it may be necessary to connect to a different region.

If you do not have the appropriate Citrix Workspace app already installed on your computer, refer to section 1.2.

If you encounter a connection issue, click on the FAQ link located at the upper right corner for more information. For additional support, contact your hosting location’s IT team.

4 Connect to Your SAP Training Environment (Citrix Workspace App)

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4.2 REGIONALLOGONPAGEAfter you have chosen your region, select the Training landscape option to connect to the SAP training infrastructure.

The training instructor will provide all participants with credentials on the morning of the first day of the training event. Click on the Log On button.

Note:Passwords are case sensitive. Also, user credentials provide access during the specified period only.

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4.3 ACCESSINGYOURTRAININGENVIRONMENTAfter you have logged on, the Citrix Workspace app training land-scape screen will appear with applications preconfigured globally. Click on the application icon in the center of the screen to start it.

In case of a missing application, please select your favorites in DESKTOPS or APPS.

Click on Details, then click on Add To Favorites.

To connect to the SAP training environment based on your instruc-tor’s guidelines on the first day of class, click on the corresponding application icon on the Citrix Workspace app training landscape screen. The most commonly used applications include:1. Access the SAP training environment through the Common

Training WTS2. Open a Remote Desktop Session to the SAP training

environment3. Log on to the SAP Consultant Certification portal4. Start the SAP DB – BR GUI5. Run the Test Connection tool as described in section 2.3

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1 2 3 4 5


Note:If you only open a remote desktop session to the SAP training system, click on the Remote Desktop Connection icon to experience better performance. If you encounter any issues, initiate a remote desktop session by starting the Common Training WTS first.

Once you start the Citrix Workspace app desktop (see application icons 1, 2, and 4 on your screen, as shown above), a session window appears and the log-on process begins.

Depending on your browser, the following pop-up box may appear.

If this occurs, click on Open Citrix Workspace Launcher.

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At the top of the session window, the Citrix Workspace app toolbar is displayed. You can show or hide this toolbar by clicking on the black bar with an arrow pointed down at the top of your screen.

To show the toolbar, click on the black bar with an arrow.

To hide the toolbar, click on the black bar with an arrow again.

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4.4.1 Citrix Toolbar SettingsIn the toolbar, there are several function buttons.

Home Return to the Citrix Workspace app training landscape screen.

Ctrl+Alt+Del Send this key combination to the session.Preferences See below for details.Full-screen Switch the session window to full-screen mode.

In this mode, your local keyboard key combina-tions can be used within the session, except Ctrl+Alt+Del.

Disconnect Disconnect the session.

If you are disconnected from your session due to a situation such as loss of network connection, you can reconnect within 10 minutes.

Note:You can disconnect the session by clicking on the x button located at the upper-right corner of your screen.

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If you select the Preferences menu, you can choose from multiple settings to fit your needs. The screenshots below show recommended settings.

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4.4 ADDITIONALSECURITYSETTINGSTo deliver a safe and successful training experience for all SAP training events worldwide, SAP offers an infrastructure with network and Citrix ICA protocol connection security.

As a result, the following limitations exist within the SAP training systems:

• User access on the C: drive is disabled. • The user environment and files are stored on a network drive associated with the workstation client name and mapped on drive N: for user access.

• Client workstation drive mapping is disabled. • Cut-and-paste functionality between the Citrix Workspace app session and the local workstation is disabled.

• Sound is disabled to help ensure better bandwidth.

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4.5 LOGGINGOFFAt the end of your training day, log off by performing one of these three steps:1. Click on the Sign out button in the Start menu in the user

section of the Citrix Workspace app desktop.

2. Click on the drop-down menu from the Citrix Workspace app desktop and select Crtl+Alt+Del and Sign out.

3. Log off the Citrix Workspace app training landscape screen by clicking on the drop-down menu next to your username located at the top of the page.

Note:The system will disconnect sessions that are inactive for several hours.

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Detailed guidance and solutions for resolving technical issues are available at access.co.sap.com/accessportal/home/faq.

Note:If you encounter issues related to the network connection, contact the IT administrative team of your hosting location first for problem analysis, testing, and resolution.

The instructor will report issues that the class experiences in case support is required from the SAP Education organization during the training event.

With any support requests, SAP requires the following information: • Training event ID number provided by the instructor, or the course name and collection number

• E-mail address and/or telephone number of the instructor or a contact person at the hosting location

• Log-on method (HTML5-based Web access or Citrix Workspace app) that the instructor or participant is using to connect to the SAP training system

• Detailed description of the problem so it can be recreated by the support representative

5 Troubleshooting

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https://access.co.sap.com/accessportal/home/faq

Are you ready to start your SAP training?

1. Does your computer meet all operating system requirements? (See section 1.)

2. Do you have the required browser installed on your computer with the necessary configuration? (See section 1.2.)

3. Have you tested your performance from the hosting location where you will be con-necting to the SAP training infrastructure? (See section 2.)

4. Are you familiar with working on an SAP training system? (See section 3 or 4.)

If you answered “yes” to these questions, you are all set. When you are finished working on your training system, please do not forget to log out properly, as described in sections 3.4 or 4.5.

Enjoy your training experience with SAP.

6 Readiness Checklist

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Accessing SAP® Training Systems