Access Audit Report - Home Page :: Department of ...disabilityaffairs.gov.in/upload/uploadfiles/files/3...NAME OF THE BUILDING : SAMAJ KALYAN AYUKTALAY BUILDING TYPE AND USE : ADMINISTRATIVE

Access Audit Report

Access Audit Team: Samarthyam

About Access Audit: • Accessible India Campaign (Sugamya Bharat Abhiyan) is launched by the Department of Empowerment of

Persons with Disabilities, Ministry of Social Justice & Empowerment as a nationwide flagship campaign for achieving universal accessibility for persons with disabilities. The campaign focuses on Built Environment, Public Transportation and Information and Communication Technologies (ICT). As part of the vertical on Built Environment, the existing building is access audited to be made accessible & inclusive for persons with disabilities.

• Aim: to highlight access initiatives, which are non negotiable, and shall be provided for all services and facilities.

• Access Audit Report: is prepared with line illustrations, designs and sketches for successful implementation. The recommendations of the access audit are based on ground realities and cost effective solutions are provided. Checklist with access standards should be read in conjunction with this report. Numbering in the report is provided as per the numbers in checklist.

• Access Standards: “Harmonised Guidelines and Space Standards for Barrier Free Built Environment for Persons with Disabilities and Elderly Persons” 2016 by Ministry of Urban Development are sited. All measurements are in millimeters (mm).

• Acknowledgements: Department of Social Welfare, Government of Maharashtra

City: Pune Samaj Kalyan Ayuktalay

Executive SummaryMandatory Implementation: 1. Accessible website for persons with disabilities2. Alighting- with access route to main entrance of building3. Accessible parking in the building premises4. Tactile map, Braille signage and building directory at strategic locations5. Tactile pavers for all facilities and amenities6. Ramp for entrances7. Handrails on both sides of ramp and stairs8. Controls and operations - height between 600-1100 mm9. Accessible drinking water unit on all floors10. Accessible urinal11. Accessible toilet12. Emergency evacuation measures, availability of Evac chair for persons with disabilities

and staff training and mock drills

NAME OF THE BUILDING : SAMAJ KALYAN AYUKTALAY BUILDING TYPE AND USE : ADMINISTRATIVE OFFICEADDRESS : CHURCH PATH, AGARKAR NAGAR, PUNE

INTRODUCTIONThe Samaj Kalyan Ayuktalaya is an administrative building working for the development of backward classes.

INDEX

INTRODUCTIONFIELD SURVEYA. EXTERNAL ENVIRONMENT1. Access route and Entrance gate2. External pathways3. Parking4. AlightingB. INTERNAL ENVIRONMENT5. Accessible entrance6. Reception and lobby7. Stairs8. Ramps9. Handrails10. Elevators/lifts11. Escalators12. Corridors13. Doors and Doorways14. Toilet facilities15. Cafeteria/pantry

INDEX

16. Drinking water facilities17. Control and operating mechanisms18. Signage19. Emergency evacuationC. INFORMATION AND COMUNICATIOND. EVALUATION OF SERVICESE. OBSERVATIONS F. RECOMMENDATIONSG. STANDARDS AND ILLUSTRATIONS1. External pathways2. Curb and Curb ramp3. Bollards4. Gratings 5. Accessible parking bays 6. Drop off point 7. Protruding elements 8. Reception counter 9. Maneuvering space for wheelchair users10. Wheelchair parking space 11. Corridor

INDEX

G. STANDARDS AND ILLUSTRATIONS12. Steps/stairs13. Ramps14. Landing15. Edge protection16. Doors17. Knob type handle18. Lever type handle 19. Flushed door mat20. Glazed doors 21. Kick plates22. Vision panel23. Handrails 24. Handrail with Braille information25. Accessible toilets26. Accessible washbasin 27. Clear knee space 28. Hand clearance29. Lever type taps30. Mirror31. Alarm system

INDEX

G. STANDARDS AND ILLUSTRATIONS32. Control panel/switch boards33. Elevator34. Lift handrails 35. Lift control panel36. Braille/raised numbers37. Drinking water fountain38. Induction loop39. Signage40. International symbol of accessibility41. Directional signs42. Braille and tactile signage43. Tactile pictographic site map 44. Tactile guiding path45. Tactile warning blocks/ curbs 46. Tactile floor guidance H. REFERENCES

A. EXTERNAL ENVIRONMENT1. ACCESSIBLE ROUTE TO BUILDING PREMISES AND ENTRANCE GATE

Main entrance gate Left side of entrance gate

Detail of entrance gate

A. EXTERNAL ENVIRONMENT2. EXTERNAL PATHWAYS

Flag post in the middleof pathway

Pathway leading to the building Vehicles parked on external pathway

Vehicles obstructing movementon pathway

Covered parking along external pathway

A. EXTERNAL ENVIRONMENT1. ACCESS ROUTE TO BUILDING ENTRANCE AND 2. EXTERNAL PATHWAYS

An accessible route connects the entrance gate, parking, alighting point all other external facilities with the accessible entrance

NO

The accessible path is: -Minimally 1200mm wide . -The surface of the pathway must be firm non-slip and preferably covered-There should not be a gradient of more than 1:12 or a cross slope of 1:50 in the pathway-Is free of any barriers or obstacles. Grating if any is perpendicular to the direction of the path-Has a curb ramp in case there are and level changes between the traffic lane and the accessible path.-Has tactile guiding path including directional, hazard warning and positional tiles provided for independent navigation across all the chief functions at the building-Has resting spaces and wheelchair parking spaces outside the line of traffic in cases where the walking distance is more than 30m-Has accessible directional signage directing to the accessible entrance -Is there adequate artificial light on the path after sunset?

YESNOYES

NO

NO

NO

NO

NOYES

A. EXTERNAL ENVIRONMENT3. PARKING

Covered parking

Covered parkingPathway used as parking

Parking on the pathway

A. EXTERNAL ENVIRONMENT3. PARKING

Is there a parking lot available for visitors and staff? YES

-Are there accessible parking bays reserved for persons with disabilities? If yes, -How many bays are reserved?-Is the size of the bay 3600 x 5000mm?-Are they located within 30m from the accessible entrance?-Does it have signage as per requirement?-Does the parking have a shelter?-Is there a firm, covered, leveled pathway minimally 1200mm wide connecting the parking bay with the building entrance?-Is the accessible parking bays monitored to ensure rightful use of the space?-Is there tactile floor guidance in the parking area for independent mobility for persons with blindness and low vision. Specifically routes guiding from parking area to entry points of buildings, emergency exits.

NO

NONONONO

NONO

A. EXTERNAL ENVIRONMENT4. ALIGHTING

Is there an alighting point for persons with disabilities next to the entrance? NO

If yes-Is the space leveled, covered and out of the traffic lane?-Is it signposted?-Have a step free route leading to entrance?-Does not require the disabled person to cross the traffic lane?-Does it have a tactile guiding path including directional, hazard warning and positional tiles directing till the entrance?

NONONONONO

B. INTERNAL ENVIRONMENT5. ACCESSIBLE ENTRANCE

Entrance to the building Step rampHandrails absent on ramp & stairsPotted plants obstructing way

B. INTERNAL ENVIRONMENT5. ACCESSIBLE ENTRANCE

-The main entrance is accessible to all users, if not there is an alternate accessible entrance to the front of the building and into the entrance lobby.

-The accessible entrance has a landing 1500 x 1500 mm-The entrance door is usable by disabled persons -There is a difference in floor finish that is identifiable by blind users at the door entrance-There is accessible identification signage to identify the accessible entrance

-The entrance is illuminated after sunset if the building is in use at that time.-The entrance has an audio signal

NO

YESYESYES

NO

NONO

B. INTERNAL ENVIRONMENT6. RECEPTION AND LOBBY

No lobby or Reception providedThe bottom channel of collapsible gate is not flushed to the floor


-Is the reception counter identifiable from the entrance?-Is there 900mm wide and 1200mm deep clear space in front of the reception counter?-Is a part of the counter between 760 mm to 800mm from the floor with a 400mm to 600mm clear recess under the counter?-Does the counter contrast in color with the background wall and the floor?-Is the counter top adequately illuminated?-Is the counter to surface non-reflective?-Is there accessible identification signage for the reception?(see corresponding section on signage in the Handbook and section 16 below)-Is there accessible directional signage directing to various building facilities at the reception?(see corresponding section on signage in the Handbook and section 16 below)-In case of glass empanelled receptions there is a microphone that is used by the receptionist-Is there an induction loop available at the reception counter?-Is there live assistance available at the counter to guide persons to their destination?

NONO

NO

NONONONO

NO

NO

NONO

The lobby is at one level with adequate maneuvering space for wheelchair users. NO


-Is printed information available in accessible alternate formats? (see corresponding section under point 2 of Information and Communication table above)-Can any of the staff members’ communicate in sign language?-Does staff policy require the staff to assist people with disabilities in filling forms if required?

NO

NONO

The lobby has adequate seating for waiting, based on the function of and human traffic in the building.

NO

B. INTERNAL ENVIRONMENT7. STAIRS

Poor condition of Treads and risers Old and steep staircase

Handrail on only one side of the staircase Inappropriate design of handrail

B. INTERNAL ENVIRONMENT7. STAIRS

-Are the step risers 150 mm high and tread 300mm wide?-Is there a color contrasting strip at the edge of the steps?-Do the stairs have handrails at two levels on both sides that are continuous on the landing? -Do the handrails project beyond the end of the flight and curve back in accordance with section on handrails.-Is there tactile warning tiles provided at the beginning and end of each flight?-Is there adequate illumination on the stairs?-Is the floor surface of the steps non-slippery and non-glary? -Is the under-stair area cordoned off to avoid accidents?-Are steps uniform in width and height?-The staircase is not circular and not sharp?-Are the stairs continuous without any abrupt breaks and gaps?

YESNONO

NO

NOYESYESNO

YESNO

B. INTERNAL ENVIRONMENT8. RAMPS

Ramp on the entrance Steep slopeNo handrail on ramp

B. INTERNAL ENVIRONMENT8. RAMPS

-Is a ramp is provided as an alternate route to the stairs?-Is the ramp gradient not steeper than 1:12. In case of higher height difference the gradient may be gentler -Ramp width is not less than 1800mm-Handrails have been provided on both sides of the ramp and are continuous on the landing-Landings have been provided at specified internals and at the beginning and end of the ramp.-Tactile warning blocks have been installed 300mm from the top, bottom and landings of each ramp run in external environments.-The ramp is well illuminated-The floor surface is non-slippery and non-glary-Do the ramps have tactile warning tiles at the beginning and end of each ramp run

NONO

NONO

NO

NO

NONONO

B. INTERNAL ENVIRONMENT9. HANDRAILS

No edge protection to bottom of the railing Inappropriate design of handrail

Handrail only on one side of the staircase

B. INTERNAL ENVIRONMENT9. HANDRAILS

-Handrails have been provided on both sides of the stairs and ramp?-Handrails have been provided at the height of 900 mm and 760 mm.-Handrails contrast in color from the background wall and the floor?-Handrails are circular and non-slippery.-Have an uninterrupted grip?-The end of the handrail is either grouted or turned downwards.-There is adequate hand clearance between the wall and the handrail?

NONONOYESNONONO

-Handrails are maintained and kept free from dust, especially if they are provided externally?-Accessible Signage for directional arrow and floor number provided on all floors at designated location (see corresponding section on signage in the Handbook and section 16 below)

YES

NO

B. INTERNAL ENVIRONMENT10. ELEVATOR / LIFT

There exists an elevator that connects all floors of the building? NO

-If yes, it has –-Step free access from the entrance to the lift?-The elevator car has a internal space of 1500mm x 1500 mm wide?-The elevator door width is 900mm wide?-There is a visual and an audio floor announcement system in the lift.-The elevator controls in the lift (including alarms /speakers/phones)are between 800mm to 1200mm. They have a good contrast and the buttons are self-illuminating, in raised numbers and Braille?-The elevator call buttons and floor numbers outside the lift on each floor are in Braille and Raised Lettering.-There is no use of only touch panels for lift controls in the lift as also at the floor level-Door opening/closing time is at least 30 seconds-The floor finish of the car is non-slippery. The walls of the car are non-reflective?-There are handrails on both the sidewalls and the rear wall of the lift car? -A rear mirror is present in the car?

NONONONONO

NONO

NO

NONONONO

B. INTERNAL ENVIRONMENT10. ELEVATOR / LIFT

There is no level difference between the landing and the lift? -Horizontal gap if any between the lift and the landing, is no more than 12 mm?-There is a landing 1500 mm x 1500mm in front of the lift?-There is signage directing to the accessible lift?-The control panel has buttons and not a touch panel-There is floor number and floor directory signage on the lift lobby which is visible from all lift cars?-The Emergency information given inside the lift car is mounted at eye level and is in accessible format (Braille / font size).-The lift has a live attendant when required and at all times for public buildings with a heavy footfall.

NONONONONONO

NO

NO

B. INTERNAL ENVIRONMENT11. ESCALATORS

Tactile warning strips are provided at the top and bottom end of the escalator and passenger conveyers

NA

The speed of the escalator or the passenger conveyer is slow NA

Angle of inclination of the escalator is not more than 30 degrees NA

There is adequate landing space on top and bottom of the escalator and passenger conveyer for safe alighting and getting off.

NA

Each step edge in the escalator has a colour contrasted band. NA

There are colour contrasted moving handrails provided on both sides of the escalator and passenger conveyer.

NA

There is an audio indicator indicating moving up or down or moving forward with the escalator or passenger conveyer respectively.

NA

B. INTERNAL ENVIRONMENT12. CORRIDORS

Furniture kept in the corridors

Width of door/opening is insufficient

Less circulation space dueto furniture

Platform for drinking water fountainActing as a barrier in corridor

Staircase obstructing space in corridor

B. INTERNAL ENVIRONMENT12. CORRIDORS

-The corridor is minimally 1500mm wide?-There are no protruding objects or barriers on the corridor? -If there are protruding objects then they are guarded?-There is 1500 mm x 1500mm space to allow a wheelchair user to turn around at some point on the corridor?-The floor finish is non-slip and non-reflective?-The corridor is well illuminated?-There are handrails provided on both sides of the corridor?-There is a colour contrast between the floor, walls, doors and the ceiling?

YESNONOYES

YESYESNONO

Are the corridors maintained and kept free of unwanted barriers such as furniture, plants etc?

NO

B. INTERNAL ENVIRONMENT13. DOORS AND DOORWAYS

Cupboard in front of the door Door opening outsideInsufficient width of door

B. INTERNAL ENVIRONMENT13. DOORS AND DOORWAYSES

-The clear width of the door is minimally 900 mm?-It does not take too much energy to open the door?-Lever type handle is used with a horizontal bar 800 mm from the floor and a vertical bar in the opening side with its lower edge at 800 mm from the floor. -The color of the doorframe contrasts in color with the door and the background wall? And the color of door furniture contrast from the door?-The doors have a lever type handle and not a knob type handle?-There are no thresholds present on the door? If yes they are less than 12 mm high?-The doors are double hinged and swing both ways.-The doors have a timed-release spring for shutting`

YESYESNO

NO

NOYESYESNO

-There is adequate space available to open the door even by a wheelchair user?-No other door opens in the corridor, except the accessible toilet door-If there are two doors in a series, there is at least 1500mm deep space between the two doors?

NOYESNO

B. INTERNAL ENVIRONMENT13. DOORS AND DOORWAYS

-If a vision panel is provided, it is comfortable for both wheelchair users and for standing persons?-Kick plates have been provided on the doors?

NO

NO

-If glass doors are present, then do they have manifestations to make them prominent and at what heights?-Are there door closures? If any, they should be avoided.-Automatic doors should preferably be provided at the building entrance. The automatic door must remain open for at least 5 seconds-The door must have a guardrail where it opens into a route of travel-Sliding automatic door must have an overhead sensor-operating device or manual large button control.

NO

NONO

NONO

B. INTERNAL ENVIRONMENT14. TOILET FACILITIES

Height of the basin and mirror is inaccessible No color contrast

Insufficient space for wheelchair maneuvering, threshold at WC opening

Inappropriate sanitary ware


-Is there an accessible cubicle with dimensions 2000 mm x 2200 mm in the ladies and gents toilet block?-Is there a unisex accessible toilet in the building?

NO

YES

-If a unisex accessible toilet or an accessible cubicle are present then:-Are they present on all floors of the building?-Toilet door must be outward opening, double hinged or sliding type.-The WC should be installed in a corner with centerline of the WC at a distance of 450mm to 500mm from the adjacent wall. The front edge of WC should project 750mm of/from the rear wall. -There is a backrest for the WC?-The seat height of the WC is 450mm?-Lever type flush control is installed at a height of 1100mm from the floor surface, or on the transfer side of the WC? The force required to flush should be comfortable-There is 800mm of clear transfer space next to the WC?-A horizontal grab bar is installed on the adjacent wall, at a height of 200mm from the WC seat.-A fold up grab bar is installed at a centerline distance of 320 m-200mm from the WC seat?-A wash basin is installed at a distance of at least 400mm from the side wall.

NOYESNO

NONOYES

YESNO

NO

YES


-The top-edge of the wash is between the height of 750mm and 850mm from the floor level?-There is clear knee space of at least 750mm height x 750mm width x 200mm depth under the wash basin, with additional toe-space of 300mm height x 750mm width x 230mm depth-The wash basin has automatic or lever type faucets

NO

NO

NO

-The floor-surface of the toilet is non-slippery?-There is a color contrast between the floor, wall and sanitary fittings?-Is there an alarm system within easy reach to alert persons outside, in case of emergency?-Visual alarm must be there to alert people with hearing disability in case of emergency The door can be locked from inside but also released from outside in case of emergency

NONONO

NO

NO


-The accessible toilet is not kept locked or used as a janitor’s room. -It is kept clean and well-maintained.

NONO

-All toilet accessories, soap dispensers, coat hooks are at accessible reach. -In addition to accessible toilets, do the other toilets following Standardization of placement of utilities?- Basin taps to be placed at the centre of the basin-Soap dispensers must be either at the immediate right or left side of the basin-Water jets on the right or left side of the WC-Flush must be either immediately behind the seat or at the centre.-WC water tap must be either at the right or left of the WC.

NONO

NONONONONO

Mirror should be at accessible height NO

B. INTERNAL ENVIRONMENT15. CAFETERIA

Insufficient width of door Insufficient circulation spaceCounter has no knee spacefor wheelchair

No space for manouvering of wheelchair Wash hand basin difficult to access

B. INTERNAL ENVIRONMENT15. CAFETERIA / PANTRY

-The cafeteria has a step-free access?-There is adequate circulation space in the cafeteria?-Tables allow easy wheelchair access and have a knee space of 750 mm under them?

YESNONO

-Floor is non-slip and without any heavy patterns?-There is color contrast between the crockery, glassware and the table top?-Cafeteria must have a mix of different kinds of cutlery and glassware to allow ease-of-use for people, based on their needs. (For instance, some people may be unable to use disposable cups and cutlery and some may find use of very heavy glasses and cutlery difficult) -Hand wash area is accessible -All counters , buffet tables and vending machines should be placed at accessible height.-Menus at the cafeteria are available in accessible formats

YESNONO

NOYES

NO

-Staff is trained to assist persons with disabilities.-There is agreed practice to serve food on the table for persons with disabilities.

YESYES

B. INTERNAL ENVIRONMENT16. DRINKING WATER FACILITY

Drinking water facility Platform for drinking water But no provision of fountain

B. INTERNAL ENVIRONMENT16. DRINKING WATER FACILITY

-Can the drinking water facility be easily accessed by persons with disabilities?-Is the tap of lever type?-Are there glasses available to drink water? Are they kept at accessible height (not higher than 1200 mm).-Is the area around the water cooler mopped frequently and kept dry ?

NONOYES

YES

-The floor-surface of the toilet is non-slippery?-There is a color contrast between the floor, wall and sanitary fittings?-Is there an alarm system within easy reach to alert persons outside, in case of emergency?-Visual alarm must be there to alert people with hearing disability in case of emergency -The door can be locked from inside but also released from outside in case of emergency

YESNONO

NO

NO

B. INTERNAL ENVIRONMENT17. CONTROLS AND OPERATING MECHANISMS

Exposed wiring

Switch boards not flushed in wall No colour contrast inswitch boards

Exposed pipes

B. INTERNAL ENVIRONMENT17. CONTROLS AND OPERATING MECHANISMS

-The operable part of controls such as vending machines, electrical switches, wall sockets are:-Located adjacent to the clear floor space with dimensions of at least 900 mm x 1200mm-Located at the height of between 400mm and 1200mm, measured from the floor, with the exception of vending machines where the upper limit is relax-able to 1300 mm-Electrical sockets must not be placed at a height lower than 400mm from the floor.-Controls should be placed at not less than 400mm from room corners-No control or switch has a touch panel to operate-There is little pressure required to operate the switches or controls-Controls should be color-contrasted, with the surrounding face plate panel and the face plate contrasting with the background wall on which they are mounted.-Information on controls and switches is in relief (embossed letters/ symbols accompanied with Braille information) for tactile reading.-There is no use of only touch panel switches.

YES

YES

YESYESYESYESNO

NO

YES

B. INTERNAL ENVIRONMENT18. SIGNAGES

Signage only in local language provided at varying heights, No tactile signage

B. INTERNAL ENVIRONMENT18. SIGNAGE

Is there prominent visible signage using the international symbol of accessibility, identifying/advertising/signifying accessible entrance and exit, reserved car parking, presence of toilets for persons with disabilities, cloakrooms, and availability of special services?

NO

Does the signage size comply with not less than 60 mm for doors,110 mm for corridors and 200 mm for external use?

NO

Are all visual signage in the facility provided with Braille and Tactile supplements?

NO

Wherever possible, are Audio signage provided along with Braille and Tactile signage?

NO

Are all Braille and tactile signage placed at between the height of 900 mm and 1500mm, with ideal location at 1050 mm above the finished floor level?

NO

If Braille and tactile signs are provided at a door, are the signs located alongside the door at the latch side? Where tactile signs are provided at double doors with one active leaf, are they located on the inactive leaf? Where tactile signs are provided at double doors with two active leafs, are the signs located at the right hand side of the door?

NO

Are the Braille specifications following the handbook specifications? NO

B. INTERNAL ENVIRONMENT18. SIGNAGE

Are Braille and Tactile floor plans provided, where they are available for use of public?

NO

Are all visual signage in the building using high color contrast NO

Is there adequate illumination of visual signage? NO

Are there both visual and auditory substitutes for public address systems and LED Display board information in the building

NO

B. INTERNAL ENVIRONMENT19. EMERGENCY EVACUATION

Is there an emergency evacuation provision in the building? NODoes emergency evacuation provision takes into account people with disabilities? If yes:-Is there a step free or ramped accessible evacuation route identified leading to the exit or the ramp or to the refuge area?-Is the alerting system both visual and audible?-The alerting buttons are between 600 mm and 1200mm from the floor and have a high contrast with the background wall.

NO

NO

NONO

-On upper floors not connected by a ramp, a refuge area has been identified and signposted for wheelchair users. (Some buildings have fire lifts, Check if one of it could be made evacuation lift.)-Is there a directional signage leading to the refuge area and the evacuation plans have the refuge area marked on them?-All emergency and directional signage are accessible -The refuge area has minimally a 900 mm x 1200mm space for parking a wheelchair-Are there smoke barriers around the refuge area that can hold the smoke for at least one hour?-Is there an audio and visual two way communication system in the refuge area atthe height of 1000mm?-Does the Stairs next to the refuge are minimally 1200mm wide?

NO

NO

NONO

NO

NO

NO

B. INTERNAL ENVIRONMENT19. EMERGENCY EVACUATION

-Are evacuation plans prominently displayed on all floors?-The evacuation plans and building maps are available in tactile Braille formats.-Is the plan of right size and easy to read-Have the accessible evacuation route and the refuge points been shown on the plan?-Does the plan has ‘you are here’ point identified on it?-Does the plan contrasts well with the background wall?

NONONONO

NONO

-Has the Staff been trained to assist persons with disabilities in evacuation?-Are there evacuation chairs available ?

NONO

C. INFORMATION AND COMMUNICATION

The website providing information about the building/service complies with web accessibility standards.

NO

There is information detailing the accessible facilities in the building with photographs

NO

All publications/brochures are available is also available in alternate accessible formats such as:-Braille-Large Print-Audio-Pictorial (wherever possible)-Easy-to-read-Plain language -Available in Hindi& English-Accessible Electronic formats that can be shared over email or mobile platforms.

NO

Printed service related documents such as forms, menu cards, etc. are in accessible formats

NO

Forms can be filled electronically through an accessible software. NO

Additional support is available to fill written forms if required. YES

C. INFORMATION AND COMMUNICATION

Staff members are trained in Indian Sign Language interpretation. If not, then Sign language interpreters are available on call.

YES

Assistive technology such as Loop hearing systems, Audio orientation tools, interpretative video’s or audio tours in with captioning or sign language, wheelchairs etc. are available

NO

There is adequate lighting and no glare for deaf persons and persons with low vision

YES

Adequate support is available for persons from different cultures, learning disabilities, those not formally educated, in all the above provisions

YES

D. EVALUATION OF SERVICE

Disability sensitization sessions are part of the staff induction programme. NO

Staff are trained to assist persons with disabilities, including persons with learning disabilities

NO

Staff are trained in basic Indian sign language NO

Staff are aware of the accessible facilities that are available and know how to operate them

NO

All accessibility equipment is checked regularly and maintained well. NO

There is a procedure for a client with disabilities to lodge a complaint or make suggestions

NO

Guide dogs are allowed in the premises NO

Trained live assistance is available in premises for all disability constituencies where it may be required

NO

There is a plan to improve accessibility over a set timeframe NO

There is an equal opportunities policy within the organisation to promote the employment of staff with disabilities

NO

D. EVALUATION OF SERVICE

Policy also includes commitment to reasonable adjustment of work place environment to accommodate new staff and clients with disabilities

NO

Organization has a disability focal person in charge who manages the concerns of employees and clients with disabilities

NO

Access Standards

External pathways and approach

Kerb and Kerb Ramp

Bollards

Accessible Parking

Accessible Route

External Environment

RecommendationsAccessible route with tactile pavers, anti skid surface, resting spaces and strategically placed directional signage should be provided.• Table top to connects to pedestrian

pathway should be provided• Ramp to road – Tactile warning pavers

should be provided


Gratings

Gratings gaps should be less than 10 mm wide, oriented at right angles to the path centreline

Preferred design of gratings


Tactile PaversRecommendations• Line-type indicate the correct path/route to follow.• Dot-type provides warning signal, to screen off obstacles,

drop-offs or other hazards, to discourage movement in anincorrect direction and to warn of a corner or junction.Should be placed 300mm at the beginning and end of theramps, stairs and entrance to any door.

Places to install tactile pavers: • In front of an area where traffic is present. • In front of an entrance/exit. • To and from a staircase or multi-level crossing facility. • In open space to orient persons with vision impairment.

Internal Environment

Tactile MapRecommendations• Tactile maps should be provided near the Enquiry counters which provide way-finding maps and directories.• It should include a list of officers, platform nos., train arrival/ departure timings and general building facilities locations. • It may include a tactile features/ legends with audio.• Tactile map should be marked by floor tactile guidance for persons with visual impairments to access it.


Accessible Entrance - Ramp• Clear width -1200 mm minimum.• Ramps and landing surfaces should be slip

resistant/ anti-skid.• Handrails should be provided on both sides

and at two levels. Refer Section 6.• Should have a level landing at the top and

bottom of each run and also where the runchanges direction.

• Landings should be provided at regularintervals of not more than 9000 mm of everyhorizontal run.

Internal EnvironmentStairs

• Steps be equal/uniform risers (height): 150mm andtread (step depth): 300mm.

• Have continuous handrails on both sides includingthe wall (if any) at 760mm and 900mm height.

• Warning strip to be placed 300mm at the beginningand at the end of all stairs. Landings also to have arow of warning strip.

• Nosing to be avoided.• There needs to be signage indicating the floor level

on each floor. It is also desirable to have a directoryof services available on each floor at the landingareas.

• Step edges- 50mm minimum should have brightcontrasting colors, which helps persons with lowvision to identify height and depth of each step.

• Sofit- open area under the staircase should becordoned off by guard rail step.


Handrails• Should be circular in section with a

diameter of 38-45mm; • Should be at least 45mm clear of the

surface to which they are attached; • Should be at two levels 760mm and

900mm from the floor; • Extend by at least 300mm beyond

the head and foot of the flight and ramp in the line of travel and grouted in the ground;

• Should be in bright color contrast to the surroundings (preferably red/yellow).


Elevator/Lift

• Call button & control panel: At a reach of 900mm-1000mm; at least 400mm from any corner or have a clear floor space of at least 900mm x 1200mm with no obstruction placed to prevent a wheelchair user from reaching the call button;• Control panel: Inside the lift to be on both the sides. Have buttons with Braille/ raised letters and in sharp contrast from the background to aid persons with visual impairments. • Braille information/raised numbers, audio and visual indicator, review mirror & kick plates to be fitted. • There should be no gap or difference in level between the lift door and the floor surface at each level. If such a gap is unavoidable, then it should not be more than 12 mm.• Review mirror & kick plates to be fitted. • Lift lobby to have ceiling hung floor number for easy identification by the visitors.• Grab Bars

Be placed at a height of 900mm from the floor level; andBe fixed on both sides and at the rear of the lift.

• Audio and Visual IndicatorsThe lift should have a voice announcement system along with a visual display to indicate the floor level.

Internal EnvironmentElevator/Lift


Accessible toilet• One toilet compartment should have clear floor space -2000mm x 2200mm minimum.• Clear door opening of at least 900mm with the door swing outwards or be folding or

sliding type.• A switch near the WC (one at 300mm and the other at 900mm from the floor level),

which activates an emergency audio alarm (at the reception/attendants desk, etc.).• Flooring to be anti-slip/matt finish.


Accessible toiletRecommendations

U -shape moveable grab bar

L-shape stationary grab bar


Water Closet

• Have clear space of not less than 900mm widenext to the water closet.

• Be located between 460mm to 480mm fromthe centerline of the WC to the adjacent walland have a clear dimension of 800mm fromthe edge of the WC to the rear wall to facilitateside transfer.

• Top of the WC to be 450-480mm from thefloor.

• Grab bars at the transfer side of the WC andthe adjacent wall.

• On the transfer side of the WC- swing up typeand on the wall side L-shape grab bars shouldbe provided.


Washbasin

• Wash basin dimensions- 520mm and410mm, so mounted that the top edge isbetween 700mm-800mm from the floor;have a knee space of at least 760mm wideby 200mm deep by 650mm-680mm high.

• Lever type handles for taps arerecommended.

• Mirror’s bottom edge to be 900-1000mmfrom the floor and the mirror may beinclined at an angle.

• U-shape moveable grab bars are proposedon both the sides of the washbasin.


General Toilets- Gents• Anti skid / matt finish tiles are recommended for all toilets. • At least one of the urinals in all Gents toilets on all floors should have grab bar;

installed on each side and in the front to support ambulant persons withdisabilities (for example, crutch users).

• The front bar is to provide chest support; the sidebars are for the user to hold onto while standing.

• There should not be any step/ level difference in front of accessible urinal.


General Toilets• All signage to be in contrasting colours.• For visitors with low vision and vision impairments- pictogram (male pictogram in

triangle and female pictogram in circle), marked on plates along with Braille & raised alphabets, to be mounted on wall next to door near the latch side, at a height between 1400mm-1600mm.

• Warning paver strip/ thin rubber door mat to be provided 300mm before the toilet entrances. Availability of sanitary material and disposal mechanism in ladies toilet.

Internal EnvironmentDrinking Water•At least one tap, to be at maximum height 800mm and lever type handles for taps are recommended.• Water area should be free of any unhygienic material/ element and adequate drainage should be provided.• A lowered washbasin of dimensions 520mm and 410mm, so mounted that the top edge is between700mm-800mm from the floor; have a knee space of at least 760mm wide by 200mm deep by650mm-680mm high.• This allows both front and parallel access to taps for students using mobility aids like wheel chair,crutches etc.


Signage• Information in Hindi andEnglish: Principle names toalso be indicated in Hindiand in English.

• Color: Displays related to barrier-free facilities and routes to be simple and easy to distinguish. All signage displaying facilities for “Persons with Disability” to have a uniform colour (preferably blue and white).


SignageRooms, Internal way finding and directional signageRecommendations• Way finding signage in shall be provided at strategic locations.• Nameplates and numbers of the rooms to be in Braille & raised alphabets, bold & colour

contrasted with their background.• Braille signage should be mounted between 1400-1600mm from floor level on the wall (on

latch/ door handle side of all doors).• The individual characters to be between 15mm-50mm tall and raised by 1-1.5mm.

Braille locator


SignageHeight and placement


SignageRecommendations- preferred location of signage


Colour ContrastContrast colours should be provided between:

• Columns in circulation area to have contrast color,• Critical Surfaces (walls, ceiling and floor),• Signage and background sign frame/ wall,• Step edges and risers/ treads on steps,• Handrails and background wall,• Doors and surrounding walls,• Switches/ sockets and background wall,• Toilet fixtures, accessories and background walls.


Emergency Evacuation• Fire escape plan, emergency alarm both audio (hooter type) and visual (flashing bulb) to be provided at strategic locations.• Evacuation routes should be clearly

identified. Routes should be at least1200mm wide, to ensure that a personusing a wheelchair and a non-disabledperson are able to pass each other alongthe route. The route should be free ofany level difference and should be keptfree from obstacles such as furniture,coolers, AC units, flower pots, etc.

Observations

A. EXTERNAL ENVIRONMENTI. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. An accessible route is not connecting the approach road to the footpath and entrance

gate.2. There is no footpath on both sides of the entrance gate.3. The name/signage of the building at the entrance gate is in local language only.4. There is no parking right at the entrance gate.II. EXTERNAL PATHWAYS1. All external pathways are non-slippery, hard and has leveled surface suitable for

walking and wheeling.2. There are no separate pedestrian pathways provided.3. Minimum walk way width for two way traffic is more than 1800mm wide.4. Protruding elements like tree branches below the headroom of 2200 mm are not

there.5. The pathway flooring is in good condition without any broken tiles.6. Irregular surfaces as cobble stones coarsely exposed aggregate concrete, bricks etc. are

avoided.7. The pathway is not more than 150mm high.8. There is a gradient of more than 1:12 or a cross slope of 1:50 in the pathway.9. There are no gratings and manholes along the pathways.

E. OBSERVATIONS

III. PARKING1. The parking is scattered all along the premises.2. There is a parking lot available for visitors and staff.3. There is a provision of covered parking but it is insufficient.4. There is no accessible parking bay reserved for PwD.5. There is a shelter for the parking staff.6. There is a firm, leveled, step free pathway minimally 1200mm wide connecting the

parking bay with the building entrance.7. It is required for the disabled person to cross the traffic lane.8. There is adequate artificial light on the path after sunset.

E. OBSERVATIONS

B. INTERNAL ENVIRONMENTV. ACCESSIBLE ENTRANCE 1. The main entrance is fairly accessible to all users.2. The accessible entrance is clearly identifiable.3. The bottom channel of collapsible gate at main entrance is not flushed to the floor.4. The accessible entrance has a landing minimum of 1500 x 1500 mm.5. The landing surface is slippery.6. There is a clear door width of more than 1000 mm.7. There is staircase block at the entrance right after collapsible gate.8. There are no protruding objects at the entrance below clear headroom of at least 2200

mm.9. There are no free standing columns cladded in such a way that they create sharp

corners.VI. RECEPTION AND LOBBY1. There is no reception or lobby.

E. OBSERVATIONS

VII. STEPS /STAIRS1. There are steps at the entrance.2. The risers are 150 mm high and tread are 300mm wide.3. The steps have no handrails.4. Staircase has handrail only on one side.5. The floor surface of the steps/stairs is slippery and non-glary.6. There is adequate illumination on the steps/stairs.7. The under-stair area is not cordoned off which will lead to accidents.8. There are free potted plants on the steps/stairs.9. Steps/stairs are uniform in width and height.10. The staircase is not circular and not sharp.11. The steps/stairs are continuous without any abrupt breaks and gaps.12. There are no broken steps/stairs but in poor condition.

E. OBSERVATIONS

VIII. RAMP1. There is a ramp at the main entrance.2. The location of the ramp is clearly identifiable.3. There is no ramp to access all floors of the building.4. The ramp gradient is steeper than 1:12.5. Ramp width is 1200mm.6. Handrails have not been provided on both sides of the ramp.7. The surface of the ramp is non-slippery.8. There is a landing of at least 1500 mm x 1500 mm.9. The landing surface is slippery and has potted plant serving as barrier.10. The ramp is well illuminated.IX. HANDRAILS1. Handrails have been provided on one side of the staircase.2. There are no handrails provided to the steps and ramp at the entrance.3. Handrails are securely attached.4. Handrails in staircase are not circular and non-slippery.5. Handrails have an uninterrupted and easy grip.X. ELEVATOR/LIFT1. There is no elevator or lift provided to access all the floors.

E. OBSERVATIONS

XI. ESCALATOR1. There is no escalator.XII. CORRIDORS1. The corridor is less than 1500mm wide at some places.2. There are no level differences in the corridors .3. The floor finish is slippery, non-reflective and without any heavy patterns.4. The doors and windows are opening in the corridor.5. The corridor is well illuminated.6. There are handrails provided on one side of the corridor.7. The clear circulation space in corridors are not maintained and not kept free of

unwanted barriers such as furniture, plants, drinking water fountain, etc.XIII. DOORS AND DOORWAYS1. The clear width of the door is minimally 900 mm.2. It does not take too much energy to open the door.3. The doors have a D shape handle and aldrop and not a knob type handle.4. There are no thresholds present on the door.5. The doors are single hinged and they swing outwards.6. There is no adequate space available to open the door even by a wheelchair user.7. The doors open in the corridor.8. For double leaf doors width of one of the leaves is less than 1m.

E. OBSERVATIONS

XIII. TOILET FACILITIES1. There is no accessible cubicle provided.2. The floor material is not skid proof, but well drained and waterproof.3. The toilets are easily identifiable.4. The width of the toilet passage is insufficient in width.5. There are broken tiles/damaged flooring in the toilet blocks.6. There is a level difference in toilet blocks.7. The toilet blocks are naturally and artificially well illuminated.8. The toilet blocks are naturally and artificially well ventilated.9. It is kept clean and well-maintained.10. Toilet door has outward opening.11. There is an inappropriate western commode installed in toilet blocks.12. There is atleast one Indian commode in each of the toilet blocks.13. There is a color contrast between the floor, wall and sanitary fittings.14. The accessible washbasin is mounted at a height between 750mm – 850mm.15. A wash basin is installed at a distance of at least 400mm from the side wall.16. There is no clear knee space provided below the wash hand basin.17. The lower edge of the mirror is positioned at a height exceeding 1m.18. Basin taps to be placed at the centre of the basin.19. Water closet (WC) are mounted at a height between 450mm – 480mm.20. The front edge of WC is projecting 750mm from the rear wall.

E. OBSERVATIONS

XIII. TOILET FACILITIES21. WC water tap is either at the right or left of the WC.22. Flush is immediately behind the seat.23. Flushing equipments are easy to operate and level type.

XIV. CAFETERIA/PANTRY1. The eating outlet is not accessible for persons with disabilities2. The cash and service counter height are below 800mm3. The table is accessible with a height of 750mm to 850mm and knee space of 750mm

wide and 480mm deep4. The table with fixed stools do not have accessible spaces for wheelchairs5. The tables are provided with square corners6. Floor is non-slip and without any heavy patterns7. Basin taps to be placed at the centre of the basin8. All counters , buffet tables and vending machines should be placed at accessible height9. No signage

E. OBSERVATIONS

XV. DRINKING WATER FACILITY1. The drinking water facility is fairly accessible for persons with disabilities2. There is insufficient maneuvering space in front of drinking water fountain3. The drinking water fountains are located in between the circulation space in corridors4. The area is dry5. The water tap is accessible6. No SignageXVI. CONTROLS AND OPERATING MECHANISM1. The operable part of controls such as vending machines, electrical switches, wall

sockets are located adjacent to the clear floor space with dimensions of at least 900 mm x 1200mm

2. They are located at the height of between 400mm and 1200mm, measured from the floor

3. The control panels /switch boards are not flushed to the wall and the electrical wiring is exposed

4. Electrical sockets are not placed at a height lower than 400mm from the floor5. Controls are placed at not less than 400mm from room corners 6. No control or switch has a touch panel to operate7. There is little pressure required to operate the switches or controls

E. OBSERVATIONS

XVII. SIGNAGE1. Few Signage provided2. Signage only in local languageXVIII. EMERGENCY EVACUATION1. There is no emergency evacuation provision in the building2. Fire extinguishers are not provided 3. No Signage4. No alerting systems or evacuation plans provided on all floors.

E. OBSERVATIONS

Recommendations

HIGHEST PRIORITY

A. EXTERNAL ENVIRONMENT

I. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. An accessible route should connect the approach road to the footpath and entrance

gate 2. There should be a footpath on both sides of the entrance gate3. The width of the footpath should be 1800mm4. The footpath should be firm, leveled and non-slippery flooring 5. The footpath flooring should be in good condition without any broken tiles6. The footpath should be free of any barriers/obstacles like trees, protruding drainage

chamber, light poles, electrical junction box, vehicles, stalls, etc7. The edge of the footpath at the entrance gate should be a curb ramp8. There should be sufficient signage on the footpath to guide towards the building9. There should be bollards with a wheelchair passage width of at least 900mm10. There should be sufficient lighting on the footpath to illuminate the path after sunset11. It should be a tactile guiding path including directional, hazard warning and positional

tiles directing till the entrance gate12. The name/signage of the building at the entrance gate should be multi lingual and

tactile

F. RECOMMENDATIONS

HIGHEST PRIORITYI. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 13. There should be directional signs indicating location of accessible facilities at the

entrance gate14. The rickshaw stand should be not encroaching the entrance gate15. There should be a multi lingual, tactile pictographic site map of the campus at the

entrance gate16. The maps, information panels and wall mounted signs at the height between 900mm

and 1800mm17. There should be a security cabin/covered shelter for watchman18. The security cabin should be step free and accessible to PWD19. The counter height at the security cabin should be not more than 800mm20. There should be multilingual and tactile signage provided at security cabin21. All signage should be uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYII. EXTERNAL PATHWAYS1. The external pathways should connect the entrance gate, parking, alighting point all

other external facilities with the accessible entrance 2. There should be a pedestrian pathway from entrance gate to building entrance atleast

one side of the vehicular road3. Curbs should be there to separate pathways from unused open spaces/ landscape

spaces4. The pathway should be free of any barriers/obstacles like trees, potted plants,

protruding drainage chamber, light poles, electrical junction box, vehicles, stalls, street furniture.

5. There should be tactile warning blocks/ curbs around trees/ poles/covered gratings6. The edge of the pathway at the building entrance should be a curb ramp7. The pathway should be preferably covered8. Gratings should have spaces not greater than 12 mm wide in one direction9. Spaces in the grating should be perpendicular to the direction of the path10. A curb ramp should be provided where there should be level changes between the

traffic lane and the accessible path11. There should be resting spaces and wheelchair parking spaces outside the minimum

required width of pathway in cases where the walking distance should be more than 30m

F. RECOMMENDATIONS

HIGHEST PRIORITYII. EXTERNAL PATHWAYS12. The seat height for resting benches should be between 450 mm-500 mm, have a

backrest and hand rests at 700 mm height13. There should be a tactile guiding path including directional, hazard warning and

positional tiles provided for independent navigation across all the chief functions at the building

14. There should be no parking on the pathways15. There should be adequate artificial light on the path after sunset16. The accessible directional signage should be directing to the accessible entrance17. The signage along the pathway should be multi lingual and tactileIII. PARKING1. There should be at-least one accessible parking bays reserved for persons with

disabilities near the main entrance.2. The size of the bay should be 3600 x 5000mm3. The accessible parking bays should be monitored to ensure rightful use of the space 4. The parking bay should be firm and leveled surface

F. RECOMMENDATIONS

HIGHEST PRIORITYIII. PARKING5. There should be a firm, covered, leveled, step free pathway minimally 1200mm wide

connecting the parking bay with the building entrance6. Curbs should be there to separate pathways from unused open spaces/ landscape spaces7. There should be a tactile floor guidance including directional, hazard warning and

positional tiles in the parking area for independent mobility for persons with blindness and low vision specifically routes guiding from parking area to entry points of buildings, emergency exits

8. It should be not required for the disabled person to cross the traffic lane9. There should be adequate artificial light on the path after sunset10. There should be a multi lingual, tactile pictographic site map of the campus at the

entrance gate11. The accessible parking spaces should be marked by international symbol of accessibility12. Signage of the parking at the entrance gate should be multi lingual and tactile13. All signage should be uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYB. INTERNAL ENVIRONMENTV. ACCESSIBLE ENTRANCE 1. The landing surface should be non slippery2. There should be no obstacles on the floor such as floor mats, potted plants, furniture

etc3. The entrance should be illuminated after sunset if the building is in use at that time4. It should have a tactile guiding path including directional, hazard warning and

positional tiles directing from the entrance till inside the building5. There should be a accessible identification signage to identify the accessible entrance6. Signage at the entrance should be multi lingual and tactile7. All signage should be uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYVII. STEPS /STAIRS1. There should be a color contrasting strip at the edge of the steps/stairs2. The steps/stairs should have handrails at two levels on both sides that should be

continuous on the landing3. The handrails should project beyond the end of the flight and curve back in accordance

with section on handrails4. The floor surface of the steps/stairs should be non-slippery and non-glary5. There should be adequate illumination on the steps/stairs6. There should be tactile warning tiles provided at the beginning and end of each flight7. The under-stair area should be cordoned off to avoid accidents8. There should be guardrail in under-stair area to avoid overhead hazards9. There should be accessible directional signage directing to various building facilities like

toilets, drinking water fountain, emergency exits etc in the corridor10. Signage should be multi lingual and tactile11. All signage should be uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYVIII. RAMP1. The existing ramp should be repaired such that it’s slope does not exceed 1:122. Handrails should be provided on both sides of the ramp and should be continuous on

the landing3. Handrails should be provided at the height between 760mm -900mm4. There should be an edge protection on both sides of the ramp5. There should be a landing of at least 1500 mm x 1500 mm6. The landing surface should be non-slippery7. The ramps should have tactile warning tiles at the beginning and end of each ramp run 8. The ramp should be well illuminated9. There should be accessible directional signage directing to various building facilities like

toilets, drinking water fountain, emergency exits etc in the corridor10. Signage at the ramp should be multi lingual and tactile11. All signage should be uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYVIII. HANDRAILS

1. Handrails should be provided on both sides of the stairs and ramp2. Handrails should be provided at the height of 760 mm and 900 mm3. The handrails extend horizontally 300mm at the top and bottom of every staircase or

ramp4. Handrails should contrast in color from the background wall and the floor5. Handrails should be circular and non-slippery6. Handrails should have an uninterrupted and easy grip7. There should be atleast 50mm hand clearance between the wall and the handrail8. The end of the handrail should be either grouted or turned downwards9. All barriers like potted plants to be removed.

F. RECOMMENDATIONS

HIGHEST PRIORITYIX. ELEVATOR/LIFT1. An elevator to be provided to access all floors 2. If an elevator is not feasible, then a dedicated section to offer all services to people

with disabilities should be identified on the ground floor and made accessible.3. There should be an accessible path leading to the elevator4. The elevator door should be easy to identify5. The clear door opening width should be 1m or more6. Door opening/closing time should be at least 30 seconds7. The minimum internal dimensions of the elevator should be 1500 mm x1500 mm

minimum or having 13 persons capacity8. The finish of the elevator floor should be skid-resistant9. The floor finish of the car should be non-slippery10. There should be handrails on both the sidewalls and the rear wall of the lift car11. The handrails should be mounted at a height between 800 mm and 1m12. There should be no level difference between the landing and the lift13. Horizontal gap between the lift and the landing should be no more than 12 mm14. There should be a landing 1500 mm x 1500mm in front of the lift15. There should be signage directing to the accessible lift16. There should be floor number and floor directory signage on the lift lobby which

should be visible from all lift cars

F. RECOMMENDATIONS

HIGHEST PRIORITYIX. ELEVATOR/LIFT17. The control panel should be buttons and not a touch panel18. The elevator controls in the lift (including alarms /speakers/phones) should be

between 800mm to 1000mm19. They have a good contrast and buttons should be self-illuminating, in raised numbers

and Braille20. There should be an audio and video system installed in the lift indicating arrival at a

floor21. There should be Braille/raised numbers on the control panel22. The Emergency information given inside the lift car should be mounted at eye level and

should be in both tactile and Braille format23. The emergency intercom should be usable without the voice communication24. There should be accessible identification signage to identify the elevators25. Signage should be multi lingual and tactile26. All signage should be uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYXI. CORRIDORS1. All level differences should be bridged by both ramp and steps2. There should be tactile warning blocks at all level differences3. There should be no protruding objects such as display boards, notice boards, control

panels, switch boards in the pathway below a clear headroom of at least 2200 mm 4. The protruding objects should be guarded5. The clear circulation space in corridors should be maintained and kept free of

unwanted barriers such as furniture, plants, floor mats ,drinking water fountain, seating, etc

6. There should be tactile floor guidance in the corridor for independent mobility for persons with blindness and low vision specifically routes guiding from corridors to the various of rooms, emergency exit

13. There should be accessible directional signage directing to various building facilities like toilets, drinking water fountain, emergency exits etc in the corridor

14. Signage at the reception should be multi lingual and tactile15. All signage should be uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYXII. DOORS AND DOORWAYS1. The doors should have a lever type handle and not a knob type handle2. The color of door hardware should contrast from the door3. The door hardware/accessories should be at the height lower than 800 mm4. The thresholds should be less than 12 mm high and should be sloped5. Door mats if provided should be flushed with the floor6. There should be no door closures7. There should be door stoppers provided to all the doors8. There should be adequate space available to open the door even by a wheelchair user9. Signage should be provided on the doors10. Signage should be multi lingual and tactile11. All signage should be uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYXIII. TOILET FACILITIES1. They should be present on all floors of the building2. There should be an accessible cubicle with dimensions 2000 mm x 2200 mm in the

ladies and gents toilet block to maneuvers a wheelchair 3. They should be not kept locked and should be not used as janitor’s room4. The floor material should be skid proof5. There should be no broken tiles/damaged flooring in the toilet blocks6. The passage outside and inside the toilet block should be minimum 1200mm wide7. There should be no level differences in toilet blocks8. All plumbing and drainage lines should be concealed and not exposed on the road9. Doors can be locked from inside and releasable from outside under emergency

situations10. There should be clear knee space of at least 750mm height x 750mm width x 200mm

depth under the wash basin11. The wash basin should be lever type taps12. There should be 800mm of clear transfer space next to the WC13. The WC should be installed in a corner with centerline of the WC at a distance of

450mm to 500mm from the adjacent wall14. Water jets on the right or left side of the WC

F. RECOMMENDATIONS

HIGHEST PRIORITYXIII. TOILET FACILITIES15. A horizontal grab bar should be installed on the adjacent wall, at a height of 200mm

from the WC seat16. The grab bars should be installed near WC and showers at a height between 750 – 850

mm17. Grab bars should be non slippery18. Shower fixtures should be with at least 1500 mm long hoses19. There should be an alarm system within easy reach to alert persons outside, in case of

emergency 20. There signage using the international symbol of accessibility to identify the accessible

toilets21. All signage should be simple, clear and easy to read22. Signage should be multi lingual and tactile

F. RECOMMENDATIONS

HIGHEST PRIORITYXIV. CAFETERIA/PANTRY1. The cafeteria should be accessible for persons with disabilities and should have a step-

free access2. There should be a circulation path of at least 900 mm wide for a wheelchair user 3. The dining tables should have rounded corners4. The cash and service counter height should be not more than 800mm5. There should be signage in the cafeteria directing to the hand wash6. Hand wash area should be accessible7. The accessible washbasin should be mounted at a height between 750mm – 850mm8. There should be clear knee space of at least 750mm height x 750mm width x 200mm

depth under the wash basin9. A wash basin should be installed at a distance of at least 400mm from the side wall10. The lower edge of the mirror should be positioned at a height not exceeding 1m11. The wash basin should have lever type taps12. All counters, buffet tables and vending machines should be placed at accessible height13. Staff should be trained to assist persons with disabilities14. There should be agreed practice to serve food on the table for persons with disabilities15. There should be accessible identification signage to identify the various sections in the

cafeteria16. Signage should be multi lingual, tactile, uniform, simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYXV. DRINKING WATER FACILITY1. The drinking water facility should be easily accessed by persons with disabilities2. There should be sufficient maneuvering space in front of drinking water fountain3. The drinking water fountains should be not located in between the circulation space in

corridors4. The tap should be of lever type5. There should be glasses available to drink water 6. Glasses should be kept at accessible height not higher than 1200mm7. There should be identification signage to identify the drinking water fountain8. Signage should be multi lingual and tactile9. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

XVI. CONTROLS AND OPERATING MECHANISM1. The control panels /switch boards should be flushed to the wall and the electrical

wiring should be concealed

HIGHEST PRIORITYXVII. SIGNAGE1. There should be prominent visible signage using the international symbol of

accessibility, identifying/advertising/signifying accessible entrance and exit, reserved car parking, presence of toilets for persons with disabilities, drinking water fountain, stairs, lifts and availability of special services

2. There should be directional signs in the reception/lobby/corridors/stairs indicating the location of accessible facilities like drinking water fountain, toilets and emergency exits

3. Signs should be clear, simple and easy to read4. The color of signs should be clearly distinguishable5. There should be no signage protruding outside the wall below clear headroom of 2200

mm6. All signage should be multi lingual and provided in English, Hindi and local language7. All visual signage should be in the facility provided with Braille and Tactile supplements8. Accessible Signage for directional arrow and floor number should be provided on all

floors at designated location9. There should be Audio signage provided along with Braille and Tactile signage10. All Braille and tactile signage placed between the height of 900 mm and 1500mm, with

ideal location at 1050 mm above the finished floor level

F. RECOMMENDATIONS

HIGHEST PRIORITYXVIII. EMERGENCY EVACUATION1. There should be an emergency evacuation provision in the building2. The emergency evacuation provision should take into account people with disabilities3. There should be a step free or ramped accessible evacuation route identified leading to

the exit or the ramp or to the refuge area4. The emergency exits should be clearly marked with directional arrow signs5. Sufficient number of fire extinguishers should be provided 6. The fire extinguishers should be provided at the height between 1000mm and 1500mm 7. An alerting system should be provided, both visual and audible8. The alerting buttons should be between 600 mm and 1200mm from the floor and have

a high contrast with the background wall9. A refuge area should be identified and signposted for wheelchair users10. There should be a directional signage leading to the refuge area and the evacuation

plans have the refuge area marked on them11. All emergency and directional signage should be accessible12. The refuge area should be minimally a 900 mm x 1200mm space for parking a

wheelchair13. There should be an audio and visual two way communication system in the refuge area

at the height of 1000mm14. The Stairs next to the refuge area should be minimally 1200mm wide

F. RECOMMENDATIONS

HIGHEST PRIORITYXVIII. EMERGENCY EVACUATION15. Evacuation plans should be prominently displayed on all floors16. The evacuation plans and building maps should be available in tactile Braille formats17. The plan should be of right size and easy to read 18. The accessible evacuation route and the refuge points should be shown on the plan19. The plan should have ‘you are here’ point identified on it20. The plan should contrast well with the background wall21. The Staff should be trained to assist persons with disabilities in evacuation22. There should be evacuation chairs available

F. RECOMMENDATIONS

MODERATE PRIORITYA. EXTERNAL ENVIRONMENTI. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. The footpath should connect the entrance gate to the nearest bus stop 2. There should be a zebra crossing connecting footpaths on both sides of the road3. There should be beeper at the entrance gate to guide PwVI

II. EXTERNAL PATHWAYS1. The pathway should be not more than 150mm high2. The pathway should be well defined edges by use of different colors and textures3. Gratings/manholes should be covered and flushed to the pathway level4. Texture change should be provided for persons with vision impairment in walkways

adjacent to seating by means of warning tactile paversIII. PARKING1. There should be a drop off point for persons with disabilities next to the parking 2. There should be an accessible path of travel from the drop off point to the entrance3. The drop off point should be demarcated, leveled, covered and out of the traffic lane4. The drop off point should be signposted

F. RECOMMENDATIONS

MODERATE PRIORITYB. INTERNAL ENVIRONMENTV. ACCESSIBLE ENTRANCE 1. The entrance area to the building should be covered2. The entrance should have an audio signalVI. RAMPS1. There should be a ramp at all the entrances of the building

VII. HANDRAILS1. There should be tactile strips/Braille plate identifications on the handrails for

emergency stairs and floor levelsVIII. ELEVATOR/LIFTIf a lift / elevator is provided then1. The walls of the car should be non-reflective2. A rear mirror should be present in the car3. The lift should be a live attendant when required and at all times for public buildings

with a heavy footfall

F. RECOMMENDATIONS

MODERATE PRIORITYIX. CORRIDORS1. The doors and windows should not be opening in the corridor2. There should be handrails provided on both sides of the corridor3. There should be a color contrast between the floor, walls, doors and the ceilingX. DOORS AND DOORWAYS1. Lever type handle should be used with a horizontal bar 800 mm from the floor and a

vertical bar in the opening side with its lower edge at 800 mm from the floor2. The color of the doorframe contrasts in color with the door and the background wall3. Vision panel should be provided, comfortable for both wheelchair users and for

standing persons4. Kick plates should be provided on the doors

F. RECOMMENDATIONS

MODERATE PRIORITYXI. TOILET FACILITIES1. There should be separate unisex accessible toilets for Persons with Disabilities

preferably on every floor2. There should be a color contrast between the floor, wall and sanitary fittings3. Soap dispensers should be provided either at the immediate right or left side of the

basin4. There should be a backrest for the WCIn the accessible toilet -1. A fold up grab bar should be installed at a centerline distance of 200mm-320mm from

the WC seat2. The grab bars have a diameter of 38 mm3. Wall mounted grab bars have knuckle space of 50 mm4. Taps should be easy to grip and operate with one hand5. All toilet accessories, soap dispensers, coat hooks should be at accessible reach

F. RECOMMENDATIONS

MODERATE PRIORITYXII. CAFETERIA/PANTRY1. Soap dispensers should be provided, either at the immediate right or left side of the

basinXIII. CONTROLS AND OPERATING MECHANISM1. Controls should be placed at not less than 400mm from room corners 2. Controls should be color-contrasted, with the surrounding face plate panel and the

face plate contrasting with the background wall on which they should be mounted3. Information on controls and switches should be in relief

F. RECOMMENDATIONS

LOWEST PRIORITYA. EXTERNAL ENVIRONMENTI. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. There should be resting seats/areas provided along the footpath2. There should be a rickshaw stand near the entrance gateII. EXTERNAL PATHWAYS1. There should be no gratings and manholes along pathwayIII. RECEPTION AND LOBBY1. There should be an induction loop available at the reception counterIV. ELEVATOR/LIFT1. The emergency intercom should be usable without the voice communicationV. DOORS AND DOORWAYS1. Automatic doors should be provided at the building entrance2. The automatic doors should have sufficient long opening intervalsVI. GRAB BARS1. The grab bars should withstand the load of 200kg minimum

F. RECOMMENDATIONS

LOWEST PRIORITYVII. CAFETERIA1. There should be color contrast between the crockery, glassware and the table top2. Cafeteria should have a mix of different kinds of cutlery and glassware to allow ease-of-

use for people, based on their needs3. Menus at the cafeteria should be available in accessible formatsVIII. SIGNAGE1. There should be adequate illumination of visual signage2. There should be both visual and auditory substitutes for public address systems and

LED Display board information in the building3. The signs should be located alongside the door at the latch side4. Tactile signs should be provided at double doors with one active leaf, they located on

the inactive leaf5. The Braille specifications should be following the handbook specifications6. Tactile signs should be provided at double doors with two active leafs, the signs located

at the right hand side of the door

F. RECOMMENDATIONS

F. RECOMMENDATIONS

C. INFORMATION AND COMMUNICATION1. The website should provide information about the building/service complies with web

accessibility standards2. There should be the information detailing all the accessible facilities in the building

with photographs3. All publications/brochures should be available in alternate accessible formats such as:

Braille, large Print, audio, pictorial (wherever possible), easy-to-read, plain language,available in Hindi& English, accessible electronic formats that can be shared over email or mobile platforms.

4. Printed service related documents such as forms, menu cards, etc. should be in accessible formats.

5. There should be an option of filling forms electronically through an accessible software.

6. Assistive technology such as Loop hearing systems, Audio orientation tools, interpretative video’s or audio tours in with captioning or sign language, wheelchairs etc. should be available.

7. Adequate support is available for persons from different cultures, learning disabilities, those not formally educated, in all the above provisions

F. RECOMMENDATIONS

D. EVALUATION OF SERVICE1. Disability sensitization sessions should be part of the staff induction program.2. Staff should be trained to assist persons with disabilities, including persons with learning

disabilities3. Staff should be trained in basic Indian sign language4. Staff should be aware of the accessible facilities that are available and know how to

operate them5. All accessibility equipment should be checked regularly and maintained well.6. There should be a procedure for a client with disabilities to lodge a complaint or make

suggestions7. Guide dogs should be allowed in the premises8. There should be a plan to improve accessibility over a set timeframe9. Trained live assistance should be available in premises for all disability constituencies

where it may be required10. There should be an equal opportunities policy within the organization to promote the

employment of staff with disabilities11. Policy should include commitment to reasonable adjustment of work place environment

to accommodate new staff and clients with disabilities12. Organization should have disability focal person in charge who manages the concerns of

employees and clients with disabilities

Contact details:Ms. Anjlee Agarwal , Executive Director & Access Consultant

Documents

Access Audit Report - Home Page :: Department of ...disabilityaffairs.gov.in/upload/uploadfiles/files/3...NAME OF THE BUILDING : SAMAJ KALYAN AYUKTALAY BUILDING TYPE AND USE : ADMINISTRATIVE