Access Anywhere: The JHSPH Portal Project

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Access Anywhere: The JHSPH Portal Project

Ross McKenzie, DirectorMichelle Newman, Assistant Director

Johns Hopkins UniversitySchool of Public Health

Office of Information SystemsBaltimore, MD

CUMREC 2001May 16, 2001




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The Johns Hopkins School of Public Health

• Annual budget of $230m • 950 full/part time faculty• 1,500 students

– 21% international

• 2,500 staff• 11,000 living alumni

– 30% live outside US

• Receives 27% of all research funds for US schools of public health

• Faculty pursue research in 40 countries

• Award 1/6 of all public health doctorates world wide




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Growth of JHSPH Web

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

1995 1996 1997 1998 1999 2000




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Watershed Event

JHSPHWeb

Presence

INTE

RN

AL

EXTE

RN

AL

InformationSystems

Officeof

Communications




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Requirements

• Secure electronic collaborative environment. • Completely web-based.• Access from disparate geographical areas.• Highly personalized.• Single point of access.




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Mission Statement

The JHSPH portal is an academic research tool providing a personalized single point of access for consolidating information from disparate sources.




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Selection Criteria

• No client software.• Rapid development and deployment.

– We needed a fairly Quick Win!• Willing to form a partnership.• Established firm with a solid future. • Compatible with industry standards.




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Project PlanID Task Name

Q1 00 Q2 00

Jan MarApr Jun

1 Product Selection

2 Presentations

3 Interv iews

4 Proof of Concept

5 Procurement

6 Project Kickoff

7 Portal Design/Development

8 Requirements Gathering

9 CDA Design/Dev elopment

10 Security Conf iguration

11 Serv er Conf iguration

12 Rollout

13 Training

Q3 00

Jul Aug Oct

Q4 00 Q1 01 Q2 01 Q3 01

Dec Jan MarApr Jun Jul




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Interviewing Users

• Faculty Senate Questionnaire Results– Company logos appeared as advertising– News considered not useful.– Webmail & Calendar a necessity.– Taxonomy – What does this mean?– Document Management is not clear.– Threaded Discussion/Chat – limited use.




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Interviewing Users

• 100 Personal Interviews– What do you do?– How comfortable are you when using your

computer and browser?– Encourage openness.– Useful as an opportunity to talk with less vocal

faculty.




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Demo




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Portal Categorization

• Benefit of Portal– Many ways to present information.

• Challenge– Finding the best way to present the information

for the user and for future administration & maintenance.




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Portal Categorization

Possible Solutions– WebLinks– Taxonomy– Basic CDA’s– Complex CDA’s (user customizable)– Another Tab




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Personalization

• User Perspective– The ability to choose what you want to see and

where you want to see it.

• Technical Perspective– The ability to determine the user’s options.




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Customization




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Framework and Architecture

DATA

InternalSourcesExternalSources

CLIENT

Browser ClientWebServer

XPS XML

PortalServer

Microsoft Internet Information Server (IIS)

Internet Explorer Netscape

XML Application Server Content Delivery Services

OutsideSources

OutsideSearch Engines

MailSecurityBroker

Databases

FileSystem Apps

WWW

WAP Device

WAP Gateway

FileSystem Apps

Databases




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User Roles

• Managing Access through “Roles” without creating an administrative nightmare– Faculty, Alumni, Students, Staff, External Users– Departments– Centers, Committees, Classes




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User Interface Design

• Minimize company logos wherever possible.• “Search” available at all times.• Pay close attention to the use of pop-up windows

and additional windows.• Allow for single sign on.• 2-column, 3-column, whatever!• Use of tabs.




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Application Integration

• Clinical Trials Data• Forms• Administrative Applications

– Student– Financial– Grants/Contracts




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Rollout

• Training Classes & One-on-one• Paper Brochure• Email• Posters• Portal Booth




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Why Training?

• New applications (web calendar)• Explain personalization• Dual purpose (also to get buy-in!)• Explain potential




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Security Requirements

Portal software – had to fit into our current security architecture

which is somewhat restrictive for an academic institution.

– must authenticate via LDAP.– must work with certificates.– must work with SSL.




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Security Strategy

Web Appliance

Firewall

XPS PortalServer




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Project CostsITEM FY 01 FY 02 FY 03

SoftwarePortal Framework Talk to us Talk to us Talk to us

3rd party apps $25,000 $35,000 $35,000Maintenance Talk to us Talk to us Talk to us

Hardware $70,000 $0 $0Maintenance $0 $5,000 $5,000

PersonnelGrade 91 NT Admin $37,000 $54,000 $56,700

Grade 92 Programmer $41,000 $62,000 $65,100Grade 92 Programmer $0 $72,000 $65,100

Training $40,000 $30,000 $30,000

TOTAL w/out SW $213,000 $258,000 $256,900




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Lessons Learned

• Start interviews as soon as prototype is done!

• Don’t use the word “Taxonomy!”

• Component creation - easier than anticipated.

• Training will be extensive!




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Future

• Accessible from wireless Palm/CE devices (not the Palm VII – 802.11b access)

• Develop a true e-learning environment to merge our distance and onsite students and to provide service to alumni.




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Contact Info

Ross McKenzie

[email protected]

Michelle Newman

[email protected]

http://portalinfo.jhsph.edu

Documents

Access Anywhere: The JHSPH Portal Project