Accenture Belux Corporate Brochure

The partner for a successful transformation

2Our companyAt a glance

Leadership team Belgium & Luxembourg

Our strengths

Corporate Citizenship

Our High Performance Business researchHow Accenture defines business performance

Our expertise Combination of functional, technology and industry capabilities

Industry expertise

Clients

Management Consulting

Technology services and systems integration

Infrastructure, application and business process outsourcing

Table of contents

3Our company

At a glance Belgium & Luxembourg

Our Brussels office

Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010.

Accenture is listed on the New York Stock Exchange since 2001 (NYSE: ACN).

Our Brussels office - centrally locatedfor our clients and our people - hasa fresh design, is a unique meetingplace that stimulates interactionwith the most recent collaborationtechnologies and significantly reducesour carbon footprint.

Established in Belgium andLuxembourg since 1989, Accentureemploys more than 1,300 people inBrussels, Luxembourg and Vilvoorde.Our people collaborate with clients inBelgium, Luxembourg and abroad. We are Best Employer in Belgium (2007, 2008 and 2010).

4Leadership team - Belgium & Luxembourg

Olivier Gillerot

Managing Director for Accenture in Belgium & Luxembourg

Fernand Dimidschstein


Nitti Mardjan

Technology

Dimitri Huyghe

Service offerings

Industries

Marc Bervoets

Communications & High Tech

Hendrik De Wilde

Health & Public Service

Pascal Denis

Financial Services & Country Director Luxembourg

Marc van der Net

Products

Steven Vermeylen

Resources

Business Process Outsourcing

5Our strengthsOur "high performance business" strategy builds on our expertise in consulting, technology and outsourcing to help businesses and governments perform at the highest levels so they can create sustainable value for their customers and shareholders.

Using our industry knowledge, service-offering expertise and technology capabilities, we identify new business and technology trends and develop solutions to help clients around the world:

Enter new markets. Increase revenues in existing

markets.Improve operational performance. Deliver their products and services

more effectively and efficiently.Among the many strengths that distinguish Accenture in the marketplace are our:

Extensive industry expertise.

With our "Skills to Succeed" commitment, Accenture wants to equip 250,000 people by 2015 with the skills to get a job or build a business.

In Belgium & Luxembourg, e.g.: Back to School: we support

En Avant Les Enfants to build schools and provide material and tuition to children in Goma

Junior Achievement Young Enterprise Europe: we help JA-YE to provide innovative education programs to train young people in employability, entrepreneurship and economics in a practical way

Pro Bono work e.g. Time4Society web application

Giving: we financially support our own people who are actively engaged in corporate citizenship projects

Accenture Development Partnerships: services for non-profits

Broad and evolving service offerings.

Expertise in business transformation outsourcing.

Industrialized service delivery through our Global Delivery Network with more than 50 locations around the world serving more than 2,100 clients.

History of technology innovation and implementation, including our research and development capabilities, on which we spend approximately $400 million annually.

Commitment to the long-term development of our people.

Proven and experienced management team.

By enhancing our consulting and outsourcing expertise with alliances and other capabilities, we help move clients forward in every part of their businesses, from strategic planning to day-to-day operations.

Three geographies one global organization

AmericaUnited States Canada

EALAEurope, Africa, Latin America

United Kingdom/Ireland Denmark/Norway/Sweden/Finland Austria/Switzerland/Germany France/Belgium/Netherlands/ LuxembourgItaly/Greece/Emerging Markets Spain/Portugal/Africa/Israel/ Mauritius

APAC Asia Pacific Australia/Indonesia/Korea/Malaysia/ Philippines/Singapore/ThailandJapan China/Taiwan India

Corporate Citizenship

Our High Performance Business research

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7What does high performance mean? At Accenture, we have been researching this question and coming up with definitive answers regarding business performance since 2003.

We have studied more than 6,000 companies, across 36 industry segments and six business functions. A survey by the Harvard Business Review recognized this research as one of the 10 most notable initiatives in the field during the past quarter century.

Accentures definition of high performance is a companys long-term ability to out-perform peers across industry and economic cycles and generations of leadership, as measured by widely accepted financial metrics.

Accentures patented high performance business research program comprises two key components to help organizations move from their current state to ultimately achieve high performance:

First, we seek to understand and describe high performance. Our research focuses on determining high performance characteristics, capabilities and drivers.

Second, we aim to help organizations on their quest to attain high performance, guiding them to apply solutions and transform themselves.

After analyzing the performance of leading companies, we found a pattern among high performing companiesattributes of excellence that can transcend and unite otherwise disparate organizations. We

How Accenture defines business performance

Elements of competitive essence

call this common ground "competitive essence. While many companies compete on the basis of a single point of differentiation, the competitive essence of high performers is almost always achieved through the balance, alignment and renewal of what we have identified as the three building blocks of high performance:

market focus and position distinctive capabilities performance anatomy.

Our expertise

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9Our people in management consulting, technology and business process outsourcing are part of skill-based innovation engines through which we develop our knowledge capital, build world-class skills and capabilities, and create, acquire and manage key assets central to the development of solutions for our clients. They work closely with our industry experts to deliver integrated services and solutions to clients.

Our industry focus gives us an understanding of industry evolution, business issues and applicable technologies, enabling us to deliver innovative solutions tailored to each client or, as appropriate, more-standardized capabilities to multiple clients.

Combination of functional, technology and industry capabilitiesNet revenues, year ended Aug. 31, 2010:

Consulting USD 12.37 billion* Outsourcing USD 9.18 billion*

(* incl. Technology)

Management Consulting - strategic advice for all business functions


Application, infrastructure, business process and bundled outsourcing


Financial Services

Health & Public Service

Products Resources

A fertile circleThe subject matter experts within each area work closely with the professionals in our industry groups to develop and deliver solutions to clients. Client engagement teamswhich typically consist of industry experts, capability specialists and professionals with local market knowledge leverage the full capabilities of our global delivery model to deliver price-competitive solutions and services.

Clients can opt for our combined expertise or start with strategic and functional advice. Our experts in management consulting, technology and outsourcing can put these recommendations into practice, often with information technology, after which our clients can choose to outsource (a part of) their IT or business processes.

In every case, our global footprint, extensive industry expertise, pedigree in business and technological innovation and industrialized service delivery make the difference.

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Industry expertiseOur services cover all business functions across all major industries in the world. Our consultants, project managers, engineers and technology experts are actively involved in all industry sectors and government organizations.

Our business is structured around five operating groups:


communications e.g. telecom and cable operators

electronics & high tech e.g. aeronautics, chip manufacturers

media & entertainment e.g. publishers, multimedia

Financial Servicesbanking capital markets insurance

We use our industry and business-process knowledge, our service offering expertise and our insight into and deep understanding of emerging technologies to identify new business and technology trends and formulate and implement solutions for clients under demanding time constraints.

By combining our industry expertise, management consulting, technology and outsourcing services, we can offer better solutions. We collaborate with private and public sector clients to deliver solutions tailored to their sector and geography with the best return on investment on their strategic, financial, functional or technological projects.

Health & Public Service public service e.g. defense, postal

services, education, tax, social services, security, justice, pensions, electoral services

health e.g. hospitals, elderly care

Productsautomotive consumer goods & services industrial equipment life sciences retail infrastructure & transportation

services

Resourceschemicals energy natural resources utilities

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We have extensive relationships with the world's leading companies and governments and work with organizations of all sizesincluding 96 of the Fortune Global 100 and more than three quarters of the Fortune Global 500.

Our commitment to client satisfaction strengthens and extends our relationships. For example, of our top 100 clients in fiscal year 2009, based on revenue, 99 have been clients for at least five years, and 91 have been clients for at least 10 years.

Accentures clients in Belgium & Luxembourg include leading companies in diverse sectors and public administrations such as Barry Callebaut, Belgacom, BP, Delhaize, European Union, Fedict, FOD/SPF Finance, ING, Mercator, National Bank of Belgium, NMBS/SNCB group, Onze-Lieve-Vrouwziekenhuis Aalst, Ores, Recip-e, Studio 100, UCB Pharma, Umicore, UZ Gent...

Clients

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Our management consulting practice is responsible for the development and delivery of our strategic, operational, functional, industry, process and change consulting capabilities, working closely with our industry and technology experts. Our management consulting professionals help large, complex organizations design and execute changes and transformations to their business and operating models, either for one or more critical business units or across the entire organization.

From strategy to day-to-day operations

Historically, consulting is Accentures core business. We define with our clients the most suitable path to achieve high performance, and can deliver the transformations and information technology implementations that follow. Our recommendations are designed from the start with tangible outcomes, both quantitative and qualitative, and their implementation in mind.

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Accenture Management Consulting received many positive ratings, awards and recognition from the worlds leading analyst and industry organizations.

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Risk ManagementOur Risk Management solutions help organizations protect and increase economic and shareholder value by transforming the risk management function from one that operates through a series of isolated transactions to one of strategic scope and importance.

Risk management encompasses all aspects of the organization, including investment, finance and operating decisions and is in line with the corporate strategy and organization. It identifies, prioritizes and reduces the risks to which organizations are exposed.

Risk management policy and strategy (re)definition

Risk management and internal control processes

Risk mapping Key Risk Indicators analysis

and definition

StrategyOur strategy professionals combine their strategy and operations experience to help our clients turn insights into results at both the enterprise and business-unit level.

With deep skills and capabilities, we help clients developand executepragmatic solutions that transform organizations and drive sustained high performance.

Corporate strategy Corporate restructuring Growth and innovation strategies Sustainability Mergers and acquisitions Merger integration Organization strategy Pricing strategy Profitability assessmen t

Talent & Organization Performance We help organizations increase productivity, market share and shareholder value by ensuring our clients have the right people with the right skills in the right roles. We deliver human capital strategies that

Our service lines

benefit a company's overall business and financial performance.

Our holistic approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, ultimately helping our clients to achieve high performance.

Change management Organizational effectiveness Human Resources management and

transformationWorkforce performance

managementLeadership and talent management

Finance & Performance ManagementAccenture works with clients to develop and deliver innovative solutions that can successfully transform an organizations finance management capabilities.

We have the breadth of experience, global resources, superior assets and deep knowledge and insights to help the CFO create new forms of value and to help our clients become high-performance businesses and governments.

Finance Operations Finance and administrative process

optimizationCorporate finance Enterprise performance management

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Regulatory frameworks e.g. Basel II/ III, Solvency II, MiFID

Financial risk management Operational risk management

Customer Relationship ManagementWe help clients achieve high performance by efficiently anticipating, meeting and exceeding their customers' expectations.

We bring a full range of innovative capabilities to help companies acquire, develop and retain more profitable customer relationships, including marketing, direct and indirect sales, customer service, field support and customer contact operations.

Marketing Transformation Sales Transformation Service Transformation

Supply Chain ManagementWe work with clients across a broad range of industries to develop and implement the upstream (purchasing and production) and downstream (distribution and sales) supply chain and operations strategies that enable

profitable growth in new and existing markets.

Our innovative consulting and outsourcing solutions align operating models to support business strategies, optimize global operations, support profitable product launches, and enhance the skills and capabilities of the supply chain workforce.

Supply chain strategy Sourcing & procurement Supply chain planning Manufacturing & design Fulfillment operations Service management Supply chain transformation Product innovation and product

lifecycle management

Process & Innovation PerformanceThe Process & Innovation Performance service line helps clients achieve measurable, lasting improvements in operational performance, innovation performance and growth.

Taking an end-to-end, process-based approach, professionals in this service line help clients address key business challenges such as complexity management, lean manufacturing and

operations, process innovation, strategic cost reduction and growth through innovation.

Operations strategy Complexity optimization Lean Six Sigma Business process life cycle

managementFast innovation and growth

Accenture InteractiveAccenture Interactive guides companies on a journey towards agile, intelligent marketing. We help clients achieve a dramatically more flexible, efficient and scalable way of reaching customers, serving them, and maintaining their loyalty.

We cover all aspects of digital consulting, marketing analytics, and media management. Accenture Interactives methodologies and assets bring marketing and IT closer togetherdriving both organizations toward a common end goal: customer relevance.

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Technology and industry expertise combined with global deliveryAccenture received the DataNews Award for Excellence as Consultancy Company of the Year in 2009 and the Quality Award Consultancy in 2010.

Our technology services and systems integration are based on:

the optimal match between a clients industry, strategy, business model and organization

the most relevant innovative technologies developed or evaluated by our four Accenture Technology Labs.

Our technology labs identify and develop new technologies that we believe will be the drivers of our clients growth and enable them to be first to market with unique capabilities.

Successful transformation and systems integration projects rely heavily on industrialized service delivery through our Global Delivery Network with more than 50 locations in the world who enjoy the highest possible certifications.

Professionals in our Global Delivery Network apply a systematic approach to delivering technology consulting, systems integration, application outsourcing and business process outsourcing solutions and services delivery to create and capture proven, repeatable processes, methodologies, tools and architectures.

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IT Strategy & TransformationWe partner with IT and business leaders to develop and implement an IT strategy that shapes the direction of IT and drives measurable improvement to the IT organization and the business. We focus on aligning IT priorities with business strategy and defining and driving the architecture, processes, governance and change management required to deliver on those priorities.

IT strategy E nterprise architectureIT transformation IT process excellence

Process & Information ManagementWe combine specialized industry and business process expertise with deep technological skills to streamline, integrate and manage business processes, systems and information. From design to implementation, our end-to-end services help our clients achieve operational excellence by improving analytics-based decision

making, financial management, customer service excellence, supply chain management and human resource management.

Customer relationship management Human capital management Finance & performance management Supply chain management Information management

Application Development & ManagementWe help our clients architect, design, code, test, deploy, maintain, support and renew a full spectrum of application services on every leading technology platform as well as custom systems. Combined with specialized expertise in every major business process and industry, our spectrum of application development and management services helps clients become more agile more quickly, driving costs out and innovation in.

S APOracle Microsoft

Our service lines

Java Open source Technology architecture Testing Application outsourcing Application capacity services Application modernization &

optimization

InfrastructureWe help clients design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands.

D ata centerWorkplace enablement Network IT service excellence Infrastructure outsourcing

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Strategic/Emerging OfferingsWe leverage our experience in large-scale, complex technology projects to help clients address key IT innovations. Accentures Strategic/Emerging Offerings help clients embrace emerging and advanced technologies to support critical initiatives and fuel their growth engines.

Accenture Interactive Accenture software Analytics Cloud Embedded software Mobility

SecurityWe help our clients protect information, critical infrastructures, applications and key business processes against cyber threats and enable new business initiatives and innovation, by improving the use of information assets while ensuring compliance and resilience.

Ide ntity & access managementApplication & infrastructure security Information protection

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Infrastructure, application and business process outsourcing

Outsourcing is a valuable strategy in a market where there are drivers for rapid change, stress, disruption, merger and acquisition activity and other fluctuations. Outsourcing allows organizations to focus on their core business, concentrate resources on areas that differentiate them from the competition and add the most value, and better adapt to fluctuating demand.

Clients need outsourcing suppliers with an established, comprehensive global reach, breadth of capability, flexibility and scale. And regardless of what services they pursue, more clients are choosing to bundle services together to maximize the efficiency of the corporate back office.

Our experience and global capabilities make us a world leader in application outsourcing, infrastructure outsourcing, business process outsourcing and bundled outsourcing.

A critical component of our global delivery capability is our Global Delivery Network, which comprises local Accenture professionals working at client sites around the world as well as more than 50 delivery centersfacilities where teams of Accenture industry, business-process and technology professionals use proven assets to create and deliver business and technology solutions for clients. Our delivery centers improve the efficiency of our engagement teams through the reuse of processes, solution designs, infrastructure and software and by leveraging the experience of delivery center professionals.

We opened our first global delivery center in 1985 in Manila. With more than 116,000 people in our Global Delivery Network offering 24x7 services to clients in more than 10 languages from more than 50 locations, we believe it to be the largest such network in the world.

Accenture was ranked No. 1 on the International Association of Outsourcing Professionals (IAOP) 2010 Global Outsourcing 100 list for the third consecutive year (2008-2010).

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Outsourcing, a valuable strategy

IT Outsourcing Our approach to IT outsourcing goes beyond traditional cost-cutting measures to help clients improve the total performance of application and infrastructure development and maintenance. We provide the full range of application outsourcing and infrastructure outsourcing services and solutions.

Application OutsourcingWe provide a wide array of application outsourcing services under flexible arrangements, managing custom or packaged software applicationsincluding enterprise-wide applications such as SAP and Oracleover their complete development and maintenance life cycles.

We can also take end-to-end responsibility for all of a clients IT function, including infrastructure and operations, leveraging our shared-services delivery groups and our application and infrastructure transformation consulting expertise to deliver significant gains in client productivity, providing services from a variety of locations, including lower-cost locations.

Application testing

Application management of enterprise-wide software programs

Capacity services

Large-scale application enhancement

Development for individual or multiple applications, or an entire portfolio of applications.

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Our service lines Infrastructure OutsourcingWe provide ongoing management of clients IT infrastructure capabilities and functions, discrete skills (i.e., capacity services) as well as fully managed services.

Our services offer clients a more cost-effective, secure and responsive infrastructure that can be scaled and adapted to their business needs. We provide these services either through our own centers and capabilities or in conjunction with our strategic subcontractors.

Service desk Workplace services Data-center services Network services Security services IT spend manage ment

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Industry-specific business processesWe also offer specialized BPO services tailored to clients in specific industries e.g.:

Life insurers policy... administration and management services, including high-volume transaction-processing capabilities.

Clinical services including statistical programming, report management, medical coding (like safety assessment) and review, but also data entry and archiving for pharmaceuticals.

BPO services for chemical companies.

Field services... specialized customer care, finance and accounting, human resources, supply chain and IT services for utility and energy companies.

Airline transaction-processing services through our Navitaire subsidiary, including internet reservations, airport check-in, revenue management and accounting, crew scheduling and management, and disruption recovery.

Custom business processesWe also provide a broad spectrum of custom BPO outsourcing services designed to address the unique needs of client organizations.

Custom services can include an entire process or discrete activities within or across multiple business functions. Examples include:

Managing flexible workforce

Order taking & fulfillment

Warranty management

Maintenance, repair and overhaul

Data cleansing

Back-office reinforcement

Business Process OutsourcingBusiness Processes Outsourcing (BPO) helps clients transform their businesses, achieve higher levels of performance and results, and/or reduce costs.

Through our BPO services, we manage specific business processes or functions for clients, providing solutions that are more efficient and cost-effective than if the functions were provided in-house.

Generic business processesWe offer clients across all industries a variety of BPO services for specific business functions and/or processes such as:

Finance and accounting Human resources Learning Procurement Supply Chain Customer contact

Contact

Copyright 2011 AccentureAll rights reserved.

Accenture, its logo, andHigh Performance Deliveredare trademarks of Accenture.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010.

Website: www.accenture.be, www.accenture.lu

BelgiumWaterloolaan 16 boulevard de Waterloo1000 BrusselsTel: +32 2 226 72 11Fax: +32 2 226 72 33

Luxembourg46A, avenue J-F Kennedy1855 LuxembourgTel: +352 26 423 1Fax: +352 26 423 233

e-mail: [email protected]

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Accenture Belux Corporate Brochure