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Accelerate Organizational Performance by Advancing Human Capability

Thursday, September 30th, 11 am | Oceanside C

The Fourth Industrial Revolution

"Later is over.“Thomas Friedman

NYT columnist and author of Thank you for Being Late

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The Fourth Industrial Revolution is reshaping our worldLO

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CompetenceHuman Endeavor

CapacityHuman Ingenuity

CapabilityHuman Adaptation

Knowledge & Learning

2IR1IR 3IR 4IRTechnological

Innovation

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NSThe Fourth Industrial Revolution is a fast moving, disruptive perfect storm of…

Digitalization Globalization Environmental Priorities

Robotics

Blockchain

Genomics

Drones

Internet

Social

Mobile

Cloud

Big Data- Analytics

Renewable Energy

Internet of Things

Cognitive Systems

Nanotechnology

3D Printing

Smart Grid

Connected Car

Smart Homes Artificial Narrow Intelligence

Smart Cities

Connected Healthcare

Next Generation Education

Sharing (Access) Economy

Automation of Everything

Cyberwar

Autonomous VechiclesHealthy Life Extension

Sports 2.0Energy Internet

Maker EconomyMoney 2.0

Circular EconomyArtificial General Intelligence

Institution 2.0Transport 2.0

Logistics Internet

Empowerment EconomyDecentralization of Everything

Food 2.0Work 2.0

Democracy 2.0

Human-Machine Convergence

Human 2.0

Artificial Super Intelligence

Space Colonization

De-Extinction

4IR digital technologies trajectory is non-linear, exponential and combinatorial…creating the greatest velocity of change in human history

Radical Life Extension

Source: Background Image: Frank Diana

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DIGITAL FOUNDATION

Digitalization

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and technological progress have created a hyperconnected, complex, and interdependent marketplace and world

Globalization

and critical environmental concerns are reshaping geopolitical and economic foundations

Climate Change

143MThe World Bank predicts that as many as 143 million people will become “climate migrants”

Extreme weather events caused over $100 billion in damages last year

$100B

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The Fourth Industrial Revolution is not just about technology or business, it is also about addressing critical societal and environmental issues.

AutonomousSystems

Workers must continually adapt to hone their human-only skills in a 4IR world of algorithms and machines

Big Data

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Integration

CloudComputing

AugmentedReality

AISocial IntelligenceAdaptive ThinkingSense-making Cross-cultural CompetencyComputational ThinkingNew Media LiteracyVirtual CollaborationDesign MindsetCognitive Load MgmtVirtual Collaboration

Organizations must make people the critical focus of their transformative growth strategies

Scalable Efficiency2nd & 3rd Industrial Revolution

Scalable Learning4th Industrial Revolution

Inspiring Human PotentialSuccessful Organizations will lead bySuccessful Organizations led by

Driving Productivity

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Organizational Change and Human Adaptation

“Today’s knowledge-human economy is about human capital – talent, skills, tacit know-how, empathy and creativity. These are the massive,

undervalued human assets to unlock.”Bryon Auguste, cofounder of Opportunity@Work

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FlexibleTeams

ProficientLeaders

The Transforming Organization – from the Ecosystem to the Individual

DynamicBusinessEcosystems

AgileOrganizations

AdaptiveIndividuals

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The horizontal 4IR organizationadapts organically to dynamic business ecosystems.

As leaders, we must task ourselves with creating environments that allow for constant change.

Innovation and change often come from creating an ecosystem, aligned in culture, in which people can connect.

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Accelerating Human Performance through Adaptation and Understanding

Accelerated

Performance

Share, Transform,

AnalyzeExpanding Human

Capabilities

EcosystemPartners

High Tech(e.g., IoTsensors)

New DataSources

Understanding AdaptationExternal

Coopetition & Collaboration

Non-competitive companiesCommunities / Social Links

The 4IR working environment transcends organizational boundaries and leverages cross-industry data-sharing and collaboration in order to expand human capability in novel ways.

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Bust Siloes to Enable Business Agility

The Agile 4IR OrganizationThe company as an organism

Standardized ProcessesNetworks

of Teams

Leadership demonstrates direction and enablement

Quick changes and flexible resources

Flattened Structure with end-to-end team accountability

4IR organizations are agile by design, with minimal organizational layers, integrated autonomous teams, and transparency of information and data.

When combined with support from leaders who clear paths and share information simultaneously and equitably, teams prosper. Insights stimulate new ideas, generate new energy, and expand people’s mental capacity.

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Simplify OrganizationalComplexity

Transformation strives to remove low-value organizational complexity tha t saps energy and a ttention, creates unnecessary s tress and risk, and detracts from time needed for necessary complexity. DIMENSION SAMPLE ACTION

Collaboration & Interaction Bust Silos / Structure Career ManagementPerformance Behavioral KPIsDecision-Making Clarify MandatesProcesses & Systems Eradicate handoffsStructure Remove layersActivities & Roles Eliminate duplicationStrategy & Transformation Must-win initiativesLeadership Establish Purpose/Lead by example

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Strategy & Transformation

Activities & Roles

Structure

Processes & Systems

Decision-Making

Leadership

Collaboration & Interaction

Sources of Organizational Complexity - Example

Performance

HR Strategic Imperatives

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“It is not the individual company that is most threatening. It is the ecosystem it forges. ”

Ram Charan, Rethinking Competitive Advantage

Lead with Purpose

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HR Strategic Imperatives

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Align People, culture and new work design as the new “social engine”

Create a Human Hub

Mobilize information, data and algorithms as essential worker tools

Build horizontal capabilities and alliances

Create the Future of Work Experience

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Design business-digital Ecosystems

Imperative

Lead with purpose

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Shared Purpose provides the north star to organizational transformation -creating a relationship from individual purpose, the changing nature and purpose of human work, and the business’ purpose.

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Business Purpose begins with intentions

but is revealed through how the

company operates and the decisions it

makes.

Individual Purpose

Human Work Purpose

Organizational Purpose

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Work is redesigned to maximize technology: e limina te routine tasks , use a lgorithms to automate decis ions , and provide metrics /lea rnings to guide decis ion-making. P la tforms make work and ins ights transparent to a ll workers . New ways of working a re ins tantia ted as re liable work practices and behaviors .

In digita l organiza tions , s tructure only goes so fa r and then success ultimate ly depends on the qua lity of people and teams

Imperative

Drives continuous Innovation, superior customer service, human-centered design, and business models in synch with ESG priorities

People, Culture and New Work Design form a powerful "social engine"

nd

HR can reduce bureaucracy, build organizational adaptability, and develop leaders who help individuals achieve their purpose and teams to collectively learn and win together.

ValuesBehaviorsTalentSkills

Right PeopleNew Ways of Working

New Work Design

Culture & ESG

Imperative

Create a Human-Hub

rd

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The Digital Workplace is the “Human Hub” in the bus iness -digita l ecosys tem.

Productivity Tools

Time, Pay

HCM

Knowledge

Case Management Learning

Automation & RPA

AI & Machine Learning

Enterprise Data

Public/External Data

Assessment & Feedback

Employee Listening

Self-Service

Dashboards & Analytics

Search

User Data

Cloud Computing

Systems Integration

AR / VR

Autonomous Systems

Systems & Products

A personalized “front door” to the people, places, and things I

need most.

Communications

Collaboration & Social

Digita l Capabilities & Emerging Technologies

Build horizontal capabilities and alliances

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Imperativeth

Future of Work Experience

EX = 1Personalized

Experience for One

Digital Workplace Platform for Our Future WorkforceConsumer-grade Transformational Purpose-driven

Reinforces a Culture of Inclusion & Inspires Innovation

Employees

Peer-to-Peer marketplace, with

Learnings as byproduct

Engages Leaders as coaches and

advocates

Fosters adoption of common Work

Practices & remote Work

Model

Enables Worker & Team

Productivity

Inspires individual Career

Journey & learning interests

Transparent, available data &

insights

Supports Social Engine &

maximizes participation

BUILDING BLOCKS OF THE EXPERIENCE

Managers, Leaders

New hires, Gig workers

AWF

Office

Workers:

Aligns to Strategy, Purpose & Values

Unique Experiences:

Access:

Work Environments:

Home Hybrid Other onsite environments

Mobile Live chatDesktopTablet

Channel:

Virtual agent

Listens & adapts to changing

needs

Worker segments and profiles define the unique needs

ofaudiences to meet them wherever they are in the world

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Scheduling

Imperative

Mobilize data and algorithms as essential worker tools

th• Reorganize tasks &

roles to maximize productivity of humans & machines working together

• Redesign processes to embrace innovative work on different timescales

• Promote more agility for 'working on the edges' of human-computer interaction

• Build new durable skills, motivation & mindset for human-computer collaboration

• Nurture a company-wide culture of meaningful human work & engagement

Repetition

Retrieval Memorization

Analysis Storage

Processing

Forecasting

Recognition Calculation

Pattern-matching

FastActing

Open-mindednessEmpathy

InitiativeCriticalThinking

CulturalAwareness

Flexibility

Emotional Intelligence Adaptability Entrepreneurship

Creativity

SlowActing

Comples Problem Solving

HR knows that learning on multiple timescales leverages data and powerful algorithms in combination with human learning to create a scalable, Learning Organization model.

Design business-digital Ecosystems

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TimeManagement

Chatbot Imperativeth

Authentication

Security

Communications & Collaboration Talent

Management

Payroll

Total Rewards

Learning

IT Service Management

HR CaseManagement

KnowledgeBase

Search

ExperienceContent

ContentManagement

Digital Workplace

Targeting &Variability

AttentionManagement

Status &Dashboards

ESS/MSSTransactions

& Data

External Workforce

Management

News, Announcements

News, Announcements

EE Data, Status, Notifications

Notifications

KB Queries

Learning data, notifications

Workforce Data

Management

Imperative

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Create the Future of Work Experience to accelerate transformation for workers

thBusiness Strategy & Operating Model

Future of Work ExperienceOptimizing Human Potential in New Work design

Employee Experience• Employee Enablement • Me as an Individual & a Member• Culture-Communications-Connectivity-

Collaboration = Digital Ways of Working• Cross-disciplinary Teaming • Personalization; Prediction• Managers as Coaches in decentralized work

Worker Experience• Humans optimized in Automated Work• My Impacts to new Value Creation • Enables Organization to be digital “at its core”• Transdisciplinary Teaming • Prevention; Situational Awareness• Managers inspire Teams to contribute their

best

Purpose – Culture – Growth Mindsets

"As basic automation and machine learning move towards becoming

commodities, uniquely human skills will become much more valuable. "

The Institute for the Future

The Future of Work Experience

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Take Outs from the Seven Imperatives

Simplifying complexity

Busting support siloes for business agility

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4th – Build horizontal capabilities and alliances

My Services

Digital Tools& Solutions

Customer’s Legacy Service Portal Landscape

• Relocation & Travel• Talent & Care• Content & Collaboration• IT 4 My P& G Services• PC & Mobility• User Experience 4 My P& G Services

FinancialServices

GlobalComp &

Ben

Go toEmployee

F&RE &Delivery

• Equity Admin• Shareholder Services• Employee Tax & Compliance• Pension & IRA Admin• Financial Controls & Accounting• Third Party Governance• Global Relo Accounting (GRAT)

• Payroll• Expat Comp• Global Salary Planning• Performance Awards• US Benefits• International Benefits

• Global Real Estate Services• P&G Workplace Strategy• Technical Governance & Capital• Systems Management• Facilities Management & Operations• Risk & Health, Safety & Environmental Services• Managed Print Services

• Asia Market Leaders• NA Market Leaders• EIMEA Market Leaders• LA Market Leaders• Employee & Site Delivery

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Customer’s Legacy Employee ExperienceSE

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ShareholderServices

StockPlans

International Stock

Options

Travel& Expenses

SocialContent

Creation

Content & Collaboration

Facilities

Meeting Support

PC Support

PayrollEmail & Lync

DomesticRelocation

MobilitySupport

Expat taxServices

Benefits

Travel Agencies

InternationalRelocation

Current Care Model

IRA IPP Plans

Take Outs from the Seven Imperatives

Human-centric solutions in new work design

Enhance knowledge flows within and among ecosystems

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2nd - People, Culture and New Work Design form a powerful "social engine”3rd – Create a Human-Hub

Typical Initiative: Workforce of the FutureShift from App Centric Worker Centric

Objective: We seek to provide a streamlined digital experience for communicating, collaborating, sharing information and knowledge with the workforce (employees and third-party workers).

The experience will include:

• Personalization• Device Choice• Consistency• Integration• Simplicity

LMS

Sharepoin t

Cha t c lien t

Employee Porta l

HR Porta l

Scheduling

Tas king App

KM Porta l

SOP s ite

Q&A Site

S treamlinedExperience

Search Schedule SOP Notifica tions

As k an Expert Learn ing Communica tion

Tas ks Collabora tion Knowledge

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Typical Initiative: Workforce of the FutureShift from App Centric Worker Centric

Objective: We seek to provide a streamlined digital experience for communicating, collaborating, sharing information and knowledge with the workforce (employees and third-party workers).

The experience will include:

• Personalization• Device Choice• Consistency• Integration• Simplicity

LMS

Sharepoin t

Cha t c lien t

Employee Porta l

HR Porta l

Scheduling

Tas king App

KM Porta l

SOP s ite

Q&A Site

S treamlinedExperience

Search Schedule SOP Notifica tions

As k an Expert Learn ing Communica tion

Tas ks Collabora tion Knowledge

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Take Outs from the Seven Imperatives

Platforms for unified engagement

Build a business digital ecosystem powered by platforms (experience layer)

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6th - Design business-digital Ecosystems7th - Create the Future of Work Experience to accelerate transformation for workers

Docu m e n t Co lla b ora t ion

(Office 365/ SharePoint/OneDrive/Box)

Work Pro je ct Co lla b ora t ion

(Slack, Teams)

Answers Services Requests To Do's

ServiceNow Digital HeadquartersIn tran et Eco sys tem

Socia l Sh a r in g(Workplace, Yammer, Workvivo)

In t e gra t e d Hu b

Ap p En gin e

Workflow Au t om a t ion

Un ifie d En t e rp r ise Se a rch

Latest News Action Campaign( Phase 2)

Video

Upcoming Events

Survey! SocialHighlights(Workplace)

Holiday Calendar

My Communities

SuggestedContent

(Powered by ML)

TwitterFacebook

Stock Ticker

My Quick Links

Get Ready, Holly. You have a new hire starting in 8 days!

Chatbot

HR, IT, Finance, Workplace Services, Legal, Finance, Security, etc …

Mobile App

Topic Pages

Support

"The Spot"( Employee Center )

• My Paystub• My PTO

• My Team

• My Preferences

My Profile

3

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Enterprise Digital Interaction Experience Layer

Digital Interaction Model

Experience Social Collaboration

Enterprise Function Systems Enterprise Digital Tools Geo + Business Units Systems

• Employee Service Portal• Enterprise Workflow• Enterprise Search

Social Sharing Chat/ Messaging• Knowledge Management• Integration Orchestration• Curated Content

Video Phone Chat Email

Video Conferencing Office Cloud

File Management Chat/Messaging

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Let’s look at a Client Prototype

Thank you!

Download a copy of today’s presentation

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