Academy Evolution: Cisco Academy Orientation - …honim.typepad.com/files/cisco-academy-orientation-1.pdf · Academy Evolution: Cisco Academy Orientation ... • The NetAcad Contact

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 1

Academy Evolution: Cisco Academy Orientation Morten Gundersen, AAM - North

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Academy Evolution

The Open model

Roles and Responsibilities in a

Cisco Academy

What’s Next

Becoming a Cisco Academy

Q and A


HELP

ACADEMIES

THRIVE

INCREASE

RETENTION

IMPROVE

STUDENT

OUTCOMES


HIGHER

OPERATIONAL

EFFECTIVENESS/

SUSTAINABILITY

CONSISTENT

ACADEMIC

EXCELLENCE

GREATER

STUDENT

SUCCESS

ENHANCED

ONLINE USER

EXPERIENCE

COLLABORATIVE TECHNOLOGY INNOVATION

QUALITY MANAGEMENT AND SUPPORT


A union of process enhancements and technology improvements designed to help academies thrive and students

meet their goals.

PROCESS EVOLUTION

TECHNOLOGY EVOLUTION


2011 2012

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEPT


Instructor Training Center

NetAcad Resource Program

Academy Support Center

Local Academy

Regional Academy

CATC

PROCESS EVOLUTION

Cisco Academy

Students Students


What Will Stay the Same for Me? What Will Change for Me?

There are no longer any CATCs or RAs; therefore, you will not receive support from your RA.

• There are now, Instructor Training Centers (ITCs) and Academy Support Centers (ASCs) which will provide training and support to your CA staff.

• Using tools that have been integrated into the New Experience, you will have a new way to see your supporting ASC and ITC(s) and Cisco.

• Like a Local Academy, the Cisco Academy still teaches students the Cisco Networking Academy curricula.

• Cisco Academies still use instructors who have been trained by a qualified Cisco Instructor Trainer.

• Class management for Instructors is still in Academy Connection until further development.


Process Benefits Technology Benefits

• Improved class management tools

• Improved communications

• More opportunities for connection

within communities

• Access to more professional

development opportunities

• Access to instructor training classes

conducted by Cisco qualified

instructors

Academy Instructor


Process Benefits Technology Benefits

• Improved navigation and user

experience for administrative tasks

• More opportunities for connection within

communities

• Online tools to maintain Academy

profile

• Access to specialized services that

meet the needs of Academies

• New quality-focused resources, tools

and processes

• Direct relationship with Cisco

Academy Administrators



Cisco Academies in the Open Model


• Onboarding support for

getting started as a new

Academy

• Training on the Academy

Success Dashboard

• Localized communications

• Assistance with navigating

in Academy Connection or

the new system

• Assistance with the

Membership agreement

process

• Communication translation

• Assistance with locating

services, information, and

tools

• Instructor training classes for

Cisco Networking Academy

Curriculum

• Instructor Professional

Development opportunities

• Technical support for a

NetAcad Instructor for a year

after that instructor

successfully completed

curriculum training

• Mentoring Program

• Student scholarships

• Organization of skill

competitions

• Marketing assistance

* The NetAcad Resource Program is

still in development. Expect to see

more services coming from NRPs

during the next year.

Instructor Training Center

NetAcad Resource Program

Academy Support Center


• During transition, an Academy Support Center (ASC) will be assigned to each Cisco Academy

• A Cisco Academy can change their ASC by contacting the support desk

• Cisco Academies are required to have a relationship with an ASC


Cisco Academy Roles and Responsibilities


Cisco Academy

NetAcad

Contact

NetAcad

Success

Lead

NetAcad

Instructor

Optional

NetAcad

Staff


• Set up and manage classes

• Teach classes

• Manage online gradebook before, during and after a class

• Participate in the online communities

• Work with Success Lead and Academy Support Advisor as needed

• Create and maintain an individual training plan that includes Curriculum Training and Instructor Professional Development opportunities

NetAcad Instructor


NetAcad Contact

• The Legal Main Contact in Academy Connection is made the NetAcad Contact in the new system.

• Manage the Cisco Academy agreement every 3 years.

• Review institution information in the system, check for accuracy and update information annually.

• Create your academy’s Annual Sustainability Plan.

• Distribute localized communications from Cisco.

• Work with your ASC Support Advisor first, and then, if necessary, the Global Support Desk to resolve issues.

• Search for services or take advantage of services on behalf of your Cisco Academy.


NetAcad Success Lead

• Monitor performance and success of academy periodically by using tools including Academy Success Dashboard. Training available

• Motivate instructors for continuous improvement of educational quality.

• In cases where academy has demonstrated success, share best practices via virtual communities.

• In cases where improvement is needed, plan and execute appropriate remedial action using resources such as Club NetAcad, as well as guidance by ASCs and Cisco team.

• Participate in online communities.


Cisco Academy Success


• New quality-focused resources, tools and processes

• Academy is enabled and accountable for monitoring and managing success

• NetAcad Success Lead— The leader for success at the academy

• Opportunities for successful Academies to share experiences and best practices in Club NetAcad

• Guidance for Academies with low quality issues into remedial action

–Cisco Academy Handbook


How do students rate their

experience?

Performance Continuation and

Enrollment Pass Rate Student Feedback

How do students perform on

assessments?

What are trends in student

enrollment?

Do students succeed?


Membership Agreement


All Cisco Academies are Required to:

• Accept a Membership Agreement with Cisco and renew every 3 years

• Update the Academy profile online annually

• Be aligned with an Academy Support Center


Update

individual

user profile

• Cisco Academies have 60 days to accept the Membership Agreement with Cisco.

• The NetAcad Contact at the Cisco Academy is responsible for managing the Membership Agreement

Log in to Academy

Connection.

Follow prompts to

manage Academy

profile and

Membership

Agreement online

Process:

Options for accepting agreement:

Accept

membership

agreement online

Forward

agreement to

legal signatory

Manage the

paper agreement

and upload


Membership Agreement Membership Guide

Proof of the

agreement

status is at the

bottom of the

agreement.

To view the agreement before your transition date go to

Community > Club NetAcad > Files



1. List of Academies for this

user

2. Number of days

remaining until loss of

access

3. Name of NetAcad Contact

4. Takes user to CNAMS

profile*

*Membership Basics must be completed in Academy Connection prior to the user having

access to the New Experience and the Academy Membership Agreement

1

4

2 3


E46AH41F

1


user

2. Number of days

remaining until loss of

access

3. Name of NetAcad

Contact

4. Takes user to New

Academy Profile and

Membership Agreement

5. Unsubscribes users from

Academy Connection

emails, surveys, forums

and chats

All non-student

users at this

Academy are

locked out

4 3 2

5



user

2. Number of days remaining

until loss of access

3. Name of NetAcad Contact,

link will create an email

4. Takes user to CNAMS profile*

*Membership Basics must be completed in Academy Connection prior to the user having access to the New Experience

and the Academy Membership Agreement

1 2 3

4


1


user

2. Number of days remaining

until loss of access

3. Name of NetAcad Contact

4. Unsubscribes users from

Academy Connection

emails, surveys, forums and

chats

All non-student

users at this

Academy are

locked out 2 3

4


What’s Next?


ASC’s and ITC’s in Sweden:

CUL/Lansen

Högskolan i Halmstad

Lulea tekniska Universitet

Högskolan Vest

Malardalen University

Stockholm Education Administration/Thorildsplans gymnasium

ASC in Sweden:

KTH Kistad


ASC and ITC in Denmark:

TEC Ballerup

Syddansk Erhvervsskole

ASC in Denmark:

ErhvervsAkademiet Lillebælt

ASC in Norway:

Høgskolen i Bergen

Høgskolen i Gjøvik

ASC and ITC in Iceland:

Tækniskòlinn


ASC and ITC in Finland:

Helsinki Metropolia University of Applied Science

ASC’s in Finland:

Turku University of Applied Science

Savonia University of Applied Science


Searching for services (details on how to search for services will be available soon)

Introduction from your ASC

Getting help after you and your Cisco Academy have made transition

Accepting the Cisco Academy Agreement

Communications from Cisco


• Your Academy Support Center

• Online Communities

Curriculum-based communities

Club NetAcad, Monitored by Cisco Academy Evolution team

• Global Support Desk

• Peers


Go to Communities > Club NetAcad > Files


After this session continue

to get your questions

answered in Club NetAcad.

Documents

Academy Evolution: Cisco Academy Orientation - …honim.typepad.com/files/cisco-academy-orientation-1.pdf · Academy Evolution: Cisco Academy Orientation ... • The NetAcad Contact