Cisco Innovation Academy

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How Innovation Experience

What Customer Value ↔ Business Impact

Why The Environment

Cisco Innovation Academy

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Why Innovation The Environment

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Cisco Innovation Academy The Business Environment

Enabling / Enforcing

Technology Transitions

Internet of

Everything Mobility/Video

New Breed

of Apps Cloud

Big Data &

Analytics

Market Transitions

Growth & Productivity

Opportunities

User

Experience &

Expectations

New Business

Models Globalization

Security &

Regulatory

Compliance

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Customer Value

Cisco Innovation Academy Where we are going ...

Technology Transitions

Market Transitions

Driving / Informing

Cisco Innovation

Creating

Fueling Innovation

Unlocking Intelligence

Creating New Markets

Increasing Efficiency

Improving Experiences

Enabling / Enforcing

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Cisco Innovation Academy What we are doing ...

Innovation is creating something significantly new,

better, and of customer value.

That something can be many things; it can be a product, service,

solution, technology, process, business model, customer experience.

It is not just an idea but the ability to bring it to life – and fast!

Disruptive Sustaining

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What Innovation Customer Value ↔ Business Impact

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Cisco Innovation Academy Innovation as a Discipline

Ideation

Implementation Innovation

Outcomes

Innovation

Strategy

Customer

Value

Customer-focused

Innovation

Customer

Challenges

Business

Impact

Innovative

Business Solutions

Business

Opportunities

One systematic and consistent approach to understand, learn and practice innovation

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Cisco Innovation Academy Innovation as a Skillset

Ideation Implementation Innovation

Outcomes

Innovation

Strategy

Teams

Achieve Results Innovate

Discovery and Delivery Aligning Strategy

Leaders

Achieving Results Disrupt

Leading Innovation and Change Creating Strategy

One common and consistent language for leaders and teams

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How Innovation as an Experience

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Cisco Innovation Academy – The first place to go

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Cisco Innovation Academy Academy UX Design & Delivery Principles

Awareness

• Messaging

targeted to roles

and regions

• Timely

messaging

• Alignment with

corporate and

functional

messaging

“Shibumi” Design Approach

Need Find Access Participate Apply

• Task-based

needs (Visitor

Center)

• Strategic

Alignment

• Assessment /

Self-

Development /

Development

offerings

• Self-explaining

site structure

• Content

consistency

• Navigation

• Ease of access

• Selected

content

• Less is more

• Quality of

Content

• Effectiveness

• Performance

• Platforms

(Desktop/ Pad /

Mobile)

• Role Relevance/

Impact

• Community

(Feedback /

user-generated

content /

sharing /

discussions)

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Cisco Innovation Academy – Innovation Empowerment

Celebrate

Innovation@Cisco

External

Perspectives

Resources & Research

App

Exercises News & Internal/

External Communities Ideation Journey

Travel Guide

Innovation Skills

Assessment

Training Programs

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Cisco Innovation Academy – Consistent Skillset

Disrupt

Leading Innovation and Change Leaders

Innovate

Discovery and Delivery Teams

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Innovation

Strategy

Cisco Innovation Academy Academy Program Offerings

Ideation Implementation Innovation

Outcomes

Teams

Leaders

Innovator’s Accelerator X [IAX] (8 week virtual program)

Cisco Innovation Challenger [CIC] (10 week virtual program)

Leading For Innovation [L4I] (2-day in class workshop)

Learning Partners:

L4I Bacharach Leadership Group, BLG

IAX Apollo Lightspeed

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Cisco Innovation Academy Program Design & Delivery – Core Principles

Course

Outcomes Prerequisites

• Focus on validation,

feedback and

implementation steps

• Focus on important

and urgent customer

challenges / business

opportunities

• End-to-end business stakeholder engagement

• Addressing all employees across functions / regions

• Flexible approach to facilitate different types of innovative solutions (sustaining/disruptive)

• Balance Idea Generation and Implementation

• Turn inside-out perspective to outside-in view

• Make Innovation become a manageable and

practical experience

• Move from quick-solutioning to divergent thinking

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Business Outcome

Solution /

Proposal

Cisco Innovation Academy Team Programs - Set-up

Solution

4

Skill Growth

Innovation Skills & Ideation Journey

Innovation Opportunity

3

Leader Lead Lead Coach / Sponsor Lead

Team Prepare Experience Implement

Identify Participants /

group into Teams

Identify Innovation

Challenge / Opportunity 1

2

Business Input

The Opportunity /

The Challenge

Team Programs

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Cisco Innovation Academy Leading For Innovation [L4I] – Program Flow

Harness Creativity

for Ideation

Driving Innovation in the

Cisco Context

Develop Innovation

Hubs

Lead the Ideation

Journey

Engage for Innovation

1-2 weeks in advance 6-8 weeks post workshop

Touchstone Innovation Initiative

Mobilize Support for

Implementation

Overcome Resistance to

Innovation

Create a Coalition

Map the Terrain

Get Buy-In

Day 1 Day 2

Orientation

Why

What

How

Q&A

Follow-

up

Sharing

Review

Next Steps

Pre-

Work

Identify &

share

individual

‘Touchstone’

Innovation

Initiative

Action

Planning

Individual

action

planning

‘Touchstone’

Innovation

Initiative

1h virtual Self-directed 1h virtual Self-directed 2-day face-to-face workshop

Learning Partner: Bacharach Leadership Group, BLG

Thank you.

20 © 2015 Cisco and/or its affiliates. All rights reserved.

Tom Lamberty

tolamber@cisco.com

Gianpaolo Barozzi

gbarozzi@cisco.com

Cisco Innovation Academy Contact

Bill Jackson

biljacks@cisco.com