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ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICESSUPPORT
TRAINING
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Next time you sell our vendors’ technology solutions, don’t forget to ask:‘DO YOU WANT FRIES WITH THAT?’
OUR SERVICES
Exclusive NetworksAlresford House, Mill Lane, Alton, Hampshire, GU34 2QJ
Tel: +44 (0)845 521 7217 | Fax: +44 (0)1420 544 799Email: [email protected]
www.exclusivelypassport.com
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
CONTENTSOur Services Page 3
About Us Page 4
Our Secret Sauce Page 5
Pre-Sales and Professional Services Page 6
Professional Services Page 8
Technical Support Page 9
Certified Training Page 11
WHY Passport Global Services? Page 13
Contact Us Page 14
Tel: +44 (0)845 521 7217 Email: [email protected] www.exclusivelypassport.com
SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
OUR SERVICES
Are you an IT reseller with ambitious plans for growth?
We’ll help you boost your revenues and the lifetime value of your customer base.
Exclusive Networks’ range of professional and technical services takes things to the next level. The Passport Global Services portfolio equips our reseller partners to grow their business and become more profitable and relevant in today’s fast changing IT market.
Our Menu of Services includes:
• Pre-Sales
• Professional Services
• Support
• Training
Tel: +44 (0)845 521 7217 Email: [email protected] www.exclusivelypassport.com
SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
ABOUT US
Our Pre-Sales and Professional Services help you generate more customers and scale your business. We can support you to increase the value-add with your end user at every stage of the customer lifecycle and get you selling more products to both new and existing customers.
In addition, our outstanding Training and Technical Support will ensure that you stand out from the crowd, increase customer retention and enjoy stronger, longer-lasting client relationships.
And we’ve made all our services extremely cost-effective and easy to acquire.
www.exclusivelypassport.com
No other distributor has made this level of investment.
So next time you sell our vendors’ technology solutions, don’t forget to ask: ‘Do you want fries with that?’
SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
OUR SECRET SAUCE
In 2017
We enjoy an average customer satisfaction rating of 9.6 out of 10
9.6/10
We have a team of 25 highly certified
engineers
25
Working with864 resellers
864
We support over 100,000 devices for
over 1,300 customers
108,000
We resolve 87% of Palo Alto Networks
support cases directly
87%
We hold Elite Authorised Support Centre
status for Palo Alto Networks
We run at a 3% pass back
rate from Palo Alto Networks, far
higher than PAN’s global average
of 14%
We are proud to be an Authorised
Training Centre for both Palo Alto Networks
& Fortinet
We employ 8 Fortinet & 8 Palo
Alto Networkscertified
consultants
And we hold the highest levels
of certification for both Palo Alto Networks
& Fortinet
The stats to back it up? We’ve got those, too.
www.exclusivelypassport.com
SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
We processed nearly 7000 Fortinet support tickets We trained over 880 delegates across 6 vendors We delivered 765 days of professional services across 9 vendors
Tel: +44 (0)845 521 7217 Email: [email protected]
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
PRE-SALES AND PROFESSIONAL SERVICES
Earn more with Passport Global Services Pre-Sales & Professional Services.
Think bigger and sell more without the risk or expense of retraining pre-sales, consulting and engineering personnel
Develop stronger, more valuable customer relationships through the design and implementation of strategic technology solutions
From developing and scoping opportunities through to pricing products and closing deals, let us make life easier for you. Our expert pre-sales advice could be the difference between winning a pitch and being overlooked.
Of course, we’re here to help you after the sale too. We’ll make sure that you can implement any software or hardware efficiently; whilst our ever-present health check and audit services give your customers peace of mind and you a crucial competitive edge.
The Exclusive Networks UK technical team currently boasts 55 staff spread over pre-sales, professional services, training and support.
www.exclusivelypassport.com
SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
PRE-SALES AND PROFESSIONAL SERVICES
We are proud to be an Authorised Training Centre for both Palo Alto Networks & Fortinet. Within the presales and consulting team, we boast 8 Fortinet and 8 Palo Alto Networks certified consultants to provide you with additional support. There are 20+ certified engineers spread across our whole technical team for each of these two vendors alone.
We also hold the highest levels of certification for Fortinet and Palo Alto Networks. The Fortinet certification programme has 8 levels and we hold the Fortinet NSE8 Certification. For Palo Alto Networks, we hold the new PCNSC consultant exam, for which we were selected to be part of the beta programme.
We are also a Palo Alto Networks Certified Professional Services Provider Organisation. The CPSP certification allows us to provide services on behalf of, and as a direct representative of Palo Alto Networks. Being able to provide services as an extension of the vendor’s engineering team is something we regularly do with pride. This commitment to holding the highest levels of certification is translated across all our services, for each vendor in our portfolio respectively and we are an Authorised Training Centre for 7 vendors.
All our consultants have between 7 and 25+ years of experience in the industry, so we’ve seen it all before and know how to fast track your success.
www.exclusivelypassport.com
SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
PROFESSIONAL SERVICES
Most importantly, we understand your customers and the technology landscape. As well as pre-sales and consultancy skills, many of our consultants have held technical leadership positions in end user organisations. Here they were responsible for the development of IT strategy and direction, driving both technical adoption of new technologies and new ways of delivering IT services across multiple platforms, whether on premise or on public, private or hybrid cloud.
Each year we deliver hundreds of days of professional services on various point products from our vendors’ portfolios, as well as design and deliver many integrated solutions. These can be from one vendor, i.e. Fortinet Fabric or the Palo Alto Networks Platform, or in line with a multi-vendor integrated solution platform only available via Exclusive Networks, i.e. Exclusive Networks’ Cyber Attack Remediation and Mitigation (CARM).
Last year, we delivered 765 days of professional services across 9 vendors.
www.exclusivelypassport.com
SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
TECHNICAL SUPPORT
Earn more with Passport Global Services Technical Support. Let’s face it, with IT, stuff happens. But when things go wrong, are you ready? Can you help your customers? And more importantly, can you do it quickly and with the minimum amount of fuss?
Our Support Services are available all day, every day, so that you can offer your clients responsive and effective support round the clock.
Our Support Centre actively responds to the needs of hundreds of major organisations, including over 100,000 devices for over 1,300 customers.
We know what we’re doing, so offering such distinguished and seamless support will be a huge bonus to you and your customers.
www.exclusivelypassport.com
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We have 25 highly skilled team members working with 864 resellers, with the highest levels of certification.
OUR SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
TECHNICAL SUPPORT
Passport Global Services Technical Support snapshot:
Exclusive Networks Technical Assistance Centre: Access to a Technical Support Engineer via phone or email
Next Business Day Delivery: Replacement hardware can be delivered the following working day; subject to the vendor approving the RMA before 15:00 GMT. For some remote locations, to meet SLAs, Exclusive Networks may choose to keep spares on site
4 Hour Express Delivery: Replacement hardware can be delivered on site within 4 hours of RMA approval by the vendor
Software Updates: Access to all major and minor software releases and updates
Our non-stop Technical Support Service is available 24 hours a day, 7 days a week, 365 days a year
www.exclusivelypassport.com
SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
CERTIFIED TRAINING
Earn more with Passport Global Services Training.
Create additional revenue and strengthen strategic customer relationships by positioning high quality, vendor accredited training opportunities post-implementation.
Develop competitive advantage by investing in the best vendor-approved qualifications for key sales and technical staff.
www.exclusivelypassport.com
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
SUPPORTTR
AININGOUR
SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
Technology is always changing and knowledge is power. This is why we deliver the highest standard of technical education on the products and solutions in the Exclusive Networks portfolio.
All our training is delivered by vendor-certified trainers with an abundance of experience. And we are good at what we do. In 2017, we trained over 880 delegates across 6 vendors.
Our courses can be taken remotely, at our place or on site with your end users. We can also create bespoke training designed to meet your customer’s specific needs.
Certified training enables your end users to extract maximum value from the solutions they have invested in and adding training to your deals allows you to boost your revenues and your reputation.
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
CERTIFIED TRAINING
Passport Global Services Training snapshot:
World-class instructor-led training, knowledge transfer sessions and hands-on labs
State-of-the-art training suites, examination rooms and demo areas
Remote and virtual training options
Bespoke training is also available at customer or third-party locations
Trusted by end users. Championed by vendors
OUR SERVICES
www.exclusivelypassport.com
SUPPORTTR
AINING
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
In 2017, we trained over 880 delegates across 6 vendors.
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
WHY PASSPORT GLOBAL SERVICES?
Overcome resourcing challenges by leveraging experience, knowledge and accredited skills to augment your existing capabilities
Access and attract far larger deal opportunities under your own brand
Enjoy significantly increased customer retention and greater long-term insight into business development opportunities
Strengthen strategic customer relationships and brand reputation
Grow profit and achieve greater recurring revenues without the complexity and cost of managing a multidisciplinary services infrastructure
How’s that for a side order? SUPPORTTR
AININGOUR
SERVICES
INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES
Tel: +44 (0)845 521 7217 Email: [email protected]
ABOUT USW
HY US?OUR
SECRET SAUCEPRE-SALES
PROFESSIONAL
SERVICES
Next time you sell our vendors’ technology solutions, don’t forget to ask:‘DO YOU WANT FRIES WITH THAT?’
SUPPORTTR
AINING
Sarah CoxPassport Product Specialist
Mob: +44 (0)77666 51793 | DDI: +44 (0)1420 567841Email: [email protected]
Exclusive NetworksAlresford House, Mill Lane, Alton, Hampshire, GU34 2QJ
Tel: +44 (0)845 521 7217 | Fax: +44 (0)1420 544 799Email: [email protected]
www.exclusivelypassport.com
OUR SERVICES