About Inspire One

8/2/2019 About Inspire One

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InspireOne solutionsConverting potential tocapability


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In this presentation

About InspireOne

Our Solutions

Organizational Development & Performance Enhancement

Leadership Assessment & Development

Sales & Sales Management

Clients & Success Stories


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Sales Management

Key / Global Account Development

Sales Academy

InspireOne enables organizations to improve business performance by developing

their most valuable asset - their people. Our solutions are based on localsuccesses and the dynamic development and exchange of researched know-how of

our global network: TMI International, Kenexa and TACK International

Global Partners

About InspireOne

Productivity Enhancement

Performance Management

Customer Centric Culture

Branded Customer Service

Organizational Transformation

Leadership Development

Assessments & Surveys

Performance Management

Learning Management

RPO & Recruitment Technology


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Founded in 1975 in Denmark as Time Manager International by Claus Mller, the

Quality Guru

Coined and introduced breakthrough concepts such as the Time Manager, Human

Side of Quality, Putting People First, Heartwork, Emotionally Intelligent

Leadership, Employeeship, Branded Customer Service, etc.

World renowned for transforming organizations and creating corporate history:

Scandinavian Airlines, British Airways, DHL, PepsiCo India among others.

Experts in in Organization Developmentand Performance Enhancement.

Over 2,50,000 people participate in TMI solutions every year


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Kenexa provides business solutions for human resources and is the only company

that offers a comprehensive suite of unified products and services that

support the entire employee lifecycle from pre-hire to exit via:

Recruitment Process Outsourcing,

Assessments

Surveys

Leadership Solutions Kenexa Leadership Solutions comprise ofLeadership Audit, Leadership

Assessment Suite, and Leadership Development solutions

Solutions are based on pioneering research into high performance leadership with

knowledge partners London Business School, Princeton University and

Drasgow Consultancy Group.

Over 35,000 leadership profiles. Research Lab at Kenexa continues to develop

innovative tools to measure leadership, assess and benchmark organizational

performance.


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Headquartered in UK, TACK was founded in 1948 and now has a success record of

over 60 years

A deep rooted expertise in sales and sales management

World renowned for robust processes such as PRO PAYBACK , FIND , OFFERAnalysis and simple hands on programs

Long term partnerships with global best such as DHL, Unilever among others

Only HR company to have won two prestigious UK National Training Awards.


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Leadership Assessment and

Development

Sales and Sales

Management

Organization Development &

Performance Enhancement

InspireOne Solutions

Our organizational training and consulting solutionsrange from leadership development to talent

management, organization change, productivityenhancement, sales management, and building customer

centric cultures, among others.


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We believe that robust OD interventions are those that go to the core of the business strategy and areonly sustainable if they integrate and align the change across all elements that impact the culture of the

organization: the hard areas (Structure, Systems) as well the Soft Areas (Values, Signals, and Skills) of theOrganization.

Organization Development & PerformanceEnhancementOrganizational Development

Building a Customer Centric Cultureis aworld renowned and proven solution in ensuring

Customer Centricity. It has also been a Harvard Business School case-study and enabled businesstransformation of various organizations worldwide through the customer centric culture route.

Branded Customer Serviceensures that the culture and service of the organization are alignedwith the brand. This path breaking solution has helped many organizations bring their brands to life,creating sustainable and distinctive experiences in the minds of customers

Vision Deploymentis an OD intervention that ensures that the vision and values of the organization

are agreed with, aligned and deployed across the organization. It draws its know-how and processesfrom TMIs most well known solutions- Employeeship & Time Manager.

Employeeship Culture One of the worlds first initiatives that focuses on mobilizing everyonesenergy towards the success of the organization.

Some of the signatureInterventions:


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Organization Development & PerformanceEnhancementPerformance Enhancement

New technology and working methods have been introduced to increase productivity;however, we believes that too little attention has been paid to the real obstacle personalproductivity. Our Performance Management and Enhancement Practice takes this humanfactor into consideration and focuses on the alignment of individual efforts to theorganizational goals. This Practice offers a range of signature workshops that contribute toorganizational productivity.

Signature Workshops Target AudienceTime and Performance Manager Middle to Senior level

My Life Tree Junior Level

Personal Quality Across the Organization

Employeeship Across the Organization

Heart Work Across the Organization

Teamship Across the Organization


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.

Leadership

Development

Interviews, Work Shadows, 360 Feedback,

Development Centres, Psychometrics,

Benchmarking

Talent Management, Cultural Insight,

Leadership Pipeline Consulting, Role

Profiles, High Performance Behaviour

Model, Business Simulations

Individual, team and organisational profiling

Training and development programmes,

coaching, master classes, action learning

and behavioural workshops

Leadership

Profiling

Leadership

Diagnostics

LeadershipConsultancy

o

Leadership Assessment and DevelopmentOur Blue Print for Your Leadership


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Group orIndividualCoaching

Sessions

PreWorkshopEssentials

Identification &Investigation

Action Learning Project

LeadershipDevelopmentMasterclass /Workshops

Management Inputs

Ongoing Support Essentials

Ongoing Support Essentials: Relevantindustry or role related articles, whitepapers and working knowledge of relevantleadership cases

Coaching Sessions: Individual or Groupcoaching sessions to embed leadershipcompetencies and stretch individual

performance and capability.

Management Inputs: Through buddysystems, feedback discussions and

manager reviews

Includes relevant diagnostics through a combination of one to one interviews, focus groupdiscussions, questionnaires, our proprietary leadership assessments, secondary data researchand analysis, etc.

Customization and contextualization of workshop design, examples, role plays, collateralsand leadership knowhow.


Sessions


Sessions

One TimeDelivery

OR Staggered

ParticipantCertification

Leadership Assessment and DevelopmentDevelopment Overview


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Your Sales Force Development with Us

Signature Programs and Tools

Sales & Sales Management


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Sales and Sales Management

Sales Training Course Part 2Consolidation

ProfitableSuccessful

Negotiation BusinessPresentation

Specific Skills

Sales Training Course Selling toIndustry &

Commerce

Entry Levels

AdvancedRelationship

Solution SellingManagement

Advanced Skills

Key Account DevelopmentSelling Strategy

Your Sales Force Development withUs

We provide solutions to elevate skills andcompetencies in Salesand Sales Management toguide individuals

and organisations from: entry level training, through intermediate levels and up to the mostsenior training and development needs.


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Our unique models, approaches andtools offer great benefits to individuals and organisations,including: PRO PAYBACK, our sales model, FIND, our powerful questioning model, OFFERANALYSIS, our customer motivation model which incorporates TACKs unique concept ofYOU

APPEAL, and TACK IQ, our new key account management tool.

Sales and Sales ManagementTools and Signature Programs

Sales Training Course 1 and 2

Deliver exceptional results with TACKs internationally provenPAYBACK Sales Model

Selling to Industry and Commerce

Increase your business to business sales effectiveness

Profitable Negotiations

Winning the deal and keeping the profit

Key Account Development

Protect and grow your most valuable customers with the TACK KeyAccount Management System

Sales AcademyMaximizing impact of and aligning development activities to businessgoals

Field Sales Management

Succeed through your team


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Clients and Success Stories


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Our ClientsOur Clients


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Our robust integration process ensures that learning is integrated with current businesspriorities. After the

Identification of required competencies and delivery of development programs, critical

behaviors were

used in current projects at Oracle. The company then linked the outcomes to thedevelopment intervention

and it was found that measurable outcomes were demonstrated such as:

The companys daily sales operations improves in the terms of the number of days

resulting in additional annual income The companys project reporting system was created that led to rollout of over 100

projects

Project management processes and workflow were streamlined that led toreduction in cycle time, billing processes, improved revenue collections andenhanced team synergies.

Our company has realized various benefits through robust business projectsundertaken as a part of the development initiative. The participants not onlyenhanced their leadership competencies and self awareness, but have alsoembedded the learning in live projects that clearly demonstrates results onimproving processes and operations, for the company and our clients.

Head Training

Success StoriesSuccess Stories


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The Solution

InspireOne partnered with the Company to investigate the As Is and Desired statesthrough a robust diagnostics phase including several interviews and FGDs with thesenior management.

Through our findings, we linked our EI model with the Companys Leadership practice.Participants were assessed over 15 EI competencies through the Personal EmotionalQuotient Meter (PEQM) and were given feedback through coaching sessions based ontheir individual scores.

Next, the participants attended workshops on Emotional Intelligence and BuildingHuman Capital which enabled them to link their EI competencies with their roles andbuild awareness on the ways in which to leverage their EI competencies


The Challenge

The Company realized that in order to increase people scalability andproductivity, their senior and mid management had to effectively lead and

engage project team members across various functions and geographies.

To address this business need, the management opted to look at EmotionalIntelligence as a major leadership competency which would enable themanagement to connect with their workforce, build trust among workers andimbibe a leadership based culture


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The Solution

People Leadership was the solution identified for this need. It is a global program thatequips first time leaders to develop a range of skills critical, to their movement from self-leadership to people leadership.

It is a highly customized suite of 8 programs, which cover topics such as managing people,performance and talent, communication and influencing, feedback skills, coaching, etc.This is an ongoing initiative since 2004 with over 2,000 participants in middle and seniorlevels across various geographies India, UK, Netherlands, South Africa. Companysleadership based culture has been integrated across locations.


The Challenge

With growth of business, role of leadership becomes critical in anycompany. For RBS, there was a natural need to promote tenuredemployees to leadership roles. Moving into a leadership role from anindividual contributor requires different skills which have a big impact onthe productivity, motivation and morale of the team members. The clientapproached us to support their managers in their leadership journey.


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A long engagement of over 3 years across various levels of Sales and Service

teams to ensure alignment of all customer touch points to the brand and to establishuniform levels of service across the organization.

A large initiative to create a complaint friendly organization through our well known

A Complaint Is A Gift(ACIAG) workshop. ACIAG covered approximately 2000 custom

interface staffusing group discussions, demonstrations, videos and case studies.

As a result, complaint-friendliness was instilled as a part of HSBC Cultureleading to higher confidence in the team to handle complaints.

Shaping a customer-centric cultureAn OD intervention to create a customer centric culture in the organization,and achieveincreased employee engagement and customer satisfaction.

Impact: Employee engagement scores improved by over 5 percentage points. DHL won the award of the Most Customer Responsive Company in India

in the following year.The initiative won an award for one of the best HR initiatives within DHL

globally.

India


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We partnered with the company to develop their own Learning Academy

(ILA), a vehicle thataimed at ensuring sales and service excellence for the company. The Academywould act as a forum for knowledge and interaction with the aim of maximisingthe impact of all developmentactivities and aligning them to business goals.

The organization was looking to institute a Key Account Management Processand develop

their key account managers to start aligning their role vis--vis this. Over afour month intervention, the company underwent two programs on KeyAccount Development and six Coaching sessions to effectively integratelearning into identified action learning projects and live accounts.

Multiple engagements involving building a leadership pipeline among themid and senior management and creating and executing the Companysnew GTM strategy nationally

Creating two unique sales roles across the Companys sales force with newdefined sales competencies based on the new GTM strategy

Segmenting and up-skilling the sales force into the defined roles
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Documents

About Inspire One