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About dotdigital in the
NFP sector
Matt Beaver
Commercial Account Excecutive
About dotdigital
• A global business with a UK headquarters
• 340+ employees. Offices in 14 countries
• Formed in 1999. Listed on AIM in 2006
• Now called dotdigital Engagement Cloud
Associations & Partnerships
Connect
CRMEcommerce
Offline Webhooks
Empower
A.I. Automation Collaboration Personalization
Profiling Reporting Segmentation
Communicate
Ads
Chat
Mobile
SMS Social
Web
Cross-channel Customer engagement platform
Customer
EngagementOmnichannel.
Behavioral.
Relevant.
Transactional CommsSystem led.
Alerts. Reminders.
Notifications.
Marketing
AutomationInterface controlled.
Scaled marketing.
Action-based.
Conversational
Messaging1-2-1 and Realtime
interactions.
Personal.
Engagement Cloud
uniquely offers all
three core areas in
customer
engagement.
Established in the ecosystem
dotdigital has successful
partnerships with many
companies you may
already work with.
ECOMMERCESEARCH
DATA
LOYALTY
& UGC
ORDER MGMT CRM
PAYMENTS
TAX & SHIPPING
PERSONALIZATIO
N
Not for Profits
Make every touchpoint count. Make every experience invaluable.
• Avoid silos by connecting data
• Create messages that matter to the individual using personalisation
• Encourage regular contributions with triggered campaigns and nurturing
• Identify and target unengaged members with segment templates and
automated win-back programs
• Use customer data to retarget across social networks
• Notify members of important news and upcoming fundraisers via SMS and
mobile push
SECTOR EXPERIENCE
A handful of our customers from the Not For Profit sector
NFP and Charity customers
Peoplepower
Learning & ServiceEmpoweringtechnology
The dotdigital difference