About APQC & Membership. 2 ©2011 APQC. ALL RIGHTS RESERVED. What’s included Who is APQC? Why APQC? Getting value for your membership Member Knowledge

About APQC & Membership

2©2011 APQC. ALL RIGHTS RESERVED.

What’s included

Who is APQC? Why APQC? Getting value for your membership Member Knowledge Base and

Benchmarking Portal How to participate in research and

benchmarking Where to turn Next steps


Who is APQC?

APQC is a member-based, 501(c)3 nonprofit specializing in benchmarking, knowledge management, measurement, and process improvement.

Our mission is to work with organizations around the world to improve productivity and quality by: discovering effective methods of improvement, broadly disseminating findings, and connecting individuals with one another and with

the knowledge they need to improve.


Why organizations turn to APQC—it’s all in the numbers Largest database of benchmarks in the world - Access

more than 8,500 benchmarking and best-practice studies

APQC understands measurement and improvement - Assess against more than 1,200 measures and 100,000 performance metrics and compare your processes to other organizations around the world

Robust network—growing global membership roster of more than 500 organizations in nearly 40 industries

APQC teaches you to fish—they’ve trained more than 16,000 people in 36 countries


APQC’s core competencies

Benchmarking and best practices Frameworks and maturity models Knowledge management Process improvement and measurement


APQC’s Membership


Value-based membership enables you to… Get the information you need, when you need it: The

Knowledge Base Best practice research Improvement tools, frameworks, and maturity

models Monthly content alerts

Find out where you stand: The Benchmarking Portal Off-the-shelf benchmarks and metrics Targeted assessments

Work smarter and faster: The APQC Network Premier networking with function and industry peers Professional development events APQC’s expert perspectives One-on-one guidance


Membership statistics Membership comprised of 250 corporate entities that

represents between 500 – 750 Organizations of at least $1 Billion (US) in annual budget.

Primarily Global 500/1000 and large federal governmental agencies.

Dominate industry sectors include Petroleum/Chemical, Professional Services, Financial Services, High-Tech, Government, Aerospace & Defense, Pharmaceutical, and Energy/Utility.

Value of content consumed annually by APQC members. Each year, approximately 150,000 content items are

consumed by individuals within our member organizations. The estimated annual value of this content is well over $20

Million (US) or nearly $90,000 per member organization.


Why members use APQC “I need to better understand our costs for XXX compared to that

of others.” “We know our costs in XX are high but not sure where or how to

think about reducing.” “We need to standardize our processes and measure our

performance more consistently.” “Something is broken, we don’t know what, but we need to

understand the problem and fix it.” “I just assumed this position and need to understand how we are

doing.” “I just got the ‘Thou Shall Benchmark’ edict.” “I need data to support another improvement methodology.”

Six Sigma, Lean, Knowledge Management, PDCA, Home-grown methodology

“I want to better understand the best practices in my industry and/or process area.”

“Things are running well in my area, but we can do better.”


APQC’s Knowledge Base


Knowledge Base content

Browse the Knowledge Base at, www.apqc.org/knowledge-base.


APQC content figuration at a glance


How APQC’s research feeds the Knowledge Base

APQC Collaborative Benchmarking studies yield reports, best practices, and case studies

APQC’s Advanced Working Groups produce new tools and cutting-edge ideas shared in white papers and articles

APQC’s face-to-face and virtual events yield presentations from experts and advanced practitioners

Members of the APQC Knowledge Center, including industry experts, write articles based on their research and experience

The Knowledge Center performs primary research based on member feedback and questions


Getting started in the Knowledge Base

Register at www.apqc.org to activate your access See your full Web Site Reference Guide


APQC’s Research and Benchmarking


When to use assessment toolsNEED SOLUTION DESCRIPTION ACCESS

Set targets, generate decision support, or build a business case for improvement

Benchmarks on Demand(included in

membership)

Online tool, no need to input data—select and download the benchmarks you need

Benchmarking Portal

Quickly pinpoint areas for improvement

Rapid Performance Assessments(included in

membership)

Online assessments compare specific aspects of your organization’s performance with peers’

Benchmarking Portal

Identify gaps and pinpoint areas for improvement

Open Standards Benchmarking

(included in membership)

Robust assessments based on process areas; includes peer comparisons and detailed reports

Benchmarking Portal

Confidential research, specific to your organization’s business model

Custom Benchmarking(varies by scope,

proposal provided)

Tailored research approach to deliver objective performance indicators

Contact Account Manager

Grow your network and receive best practices first-hand from top-performing organizations

Collaborative Benchmarking

($5k - $25k, depending on type)

Collaborative, multi-company approach to best practices research

Contact Account Manager


Online tools to help you improve Benchmarks on Demand: key performance metrics you can download in real

time Rapid Performance Assessments: compare your organization’s performance

with peers’; receive a full report within 2 business days


Where to find best practices

Knowledge BaseContent

Open Standards Assessments

Collaborative Projects

Custom Projects

How to access www.apqc.org Benchmarking Portal (www.apqc.org/bp)

Contact your Account Manager

Contact your Account Manager

What you get Self service – search by content area and type

Enablers of high performance provided as part of reporting

Professional development and best practices in the context of a study you help to scope

Targeted and specific to your need

Cost Included in membership

Included in membership

$5k - $25k depending on the type

Based on scope, proposal provided


Recap of your membership benefits Comprehensive access

Membership includes all employees in every majority-owned subsidiary High-Quality Content

APQC’s online searchable Knowledge Base containing more than 3000 content items Benchmarking Portal

Provides members access to everything from Benchmarks on Demand, Rapid Performance Assessments to deep analysis of multiple processes and functions in Open Standards

Access APQC Expertise Ask Us! - Personalized response to your process improvement questions from APQC

analysts, thought leaders, and subject matter experts Expert-Led Webinars - Live, online presentations by APQC experts covering industry

trends; the latest findings from APQC studies; and timely, relevant solutions you can implement immediately

Networking with Peers APQC Member Directories – Search for other members using specific criteria APQC Member Communities – Participate in regular teleconference/web-based

meetings One-on-One Support

Dedicated APQC relationship manager to assist you with your requests


Steps to get started

Make sure you are registered Access the Knowledge Base Check out our assessment tools


Where to turn

Your organization’s account manager for all general inquiries

Ask Us! Help Desk Your peers: visit the Knowledge Base to

Find a Peer Phone: 800-776-9676 (+1-713-681-4020

outside the U.S.)

Documents

About APQC & Membership. 2 ©2011 APQC. ALL RIGHTS RESERVED. What’s included Who is APQC? Why APQC? Getting value for your membership Member Knowledge