APQC Web Site Reference Guide 2011 organization

APQC Web Site Reference Guide

©2011 APQC. ALL RIGHTS RESERVED.

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Access the site and register

1. Go to www.apqc.org.

2. Click on Register at the top center of the page.

3. Complete the registration form using your corporate email address.

4. One you’ve submitted your registration, a confirmation will be sent to the corporate email address you

provided. Click on the link and proceed to log in to the system.

5. To update your profile and settings at any time, access your account by clicking on My Account at the

top of any APQC Web page.



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THE KNOWLEDGE BASE HOMEPAGE:

► Featured Content items are hand‐selected by a team of specialists

► Find out what others are downloading in Latest Downloads

The APQC Knowledge Base: Get the Answers You Need Now



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Some search tips:

► Narrow a search, type the word “and” between each term. For example: my and phrase and here.

► Broaden a search, type the word “or” between each term. For example: my or phrase or here.

► Put quotation marks around any phrase you want it to search for exactly, for example: “my phrase

here”.

SEARCH FOR CONTENT

Like what you found? Please comment on the item and rate it.

Didn’t find what you were looking for? Just to receive a response within a couple business

days (a members‐only service, you must be logged in).



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► Benchmarks on Demand: provides off‐the‐shelf data, in real time.

► Rapid Performance Assessments: use these short assessments to see where you stand on

measures specifically selected by our analysts as representative of process performance.

► Open Standards Benchmarking: takes you through a comprehensive performance

assessment and peer comparison.

The Benchmarking Portal: 3 Benchmarking Tools, One Location

Use of the portal is free to members. You must be registered and logged in to the APQC Web site to access

the portal.

www.apqc.org/bp

The next few pages will help you get started using Benchmarks on Demand, Rapid Performance

Assessments, and Open Standards Benchmarking.



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Benchmarks on Demand tool:

1. Visit the Benchmarks on Demand section of the Benchmarking Portal (shown on the previous page).

2. Choose either Pre‐packaged Assessments or Custom Search for Measures.

a. Pre‐packaged assessments: measures representative of process performance, hand‐selected

by APQC analysts.

b. Custom search for measures: search available measures by keyword or conduct a filtered

search by topic area, then category or type.

3. Select your preferred measure package or custom measures.

4. Select your peer groups: industry, geography, revenue. Note, if sample sizes are not adequate for

your selections, data will not be reported.

5. Submit your peer group selections and view your report. You may export your report by clicking on

the link at the bottom of the page.



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Rapid Performance Assessments

1. Visit the Rapid Performance Assessment section of the Benchmarking Portal (as shown on the

previous page).

2. Access prepackaged assessments at the bottom of the main screen.

3. Choose your area of interest. Available areas include:

i. Financial Management (FM)

ii. Human Capital Management

(HCM)

iii. Information Technology (IT)

iv. Product Development (PD)

v. Supply Chain Management (SCM)

4. Select the assessment you would like to take. Assessments are categorized by the PCF.

5. View the list of measures to ensure this assessment will cover the pieces of information you want.

6. Take the assessment. If this is your first time using the Benchmarking Portal, you will be asked to

create a model for your organization or business entity and a participation instance for this

particular benchmarking activity by answering a few profile questions.

7. Upon submission, APQC may contact you to validate data that may need clarification.

8. Upon completed validation, you will receive your report within two business days.

9. For questions about Rapid Performance Assessments, please contact Shaina Bialez

([email protected]; +1‐713‐685‐4683) for assistance.



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6. Open Standards Benchmarking Assessments:

http://www.apqc.org/open‐standards‐benchmarking‐assessments

a. Scroll to the bottom of the page and choose the assessment that

best fits your benchmarking needs.

i. Start assessment will take you the online data collection

tool.

ii. Preview/print copy of assessment to view the questions.

iii. View performance measures for a list of the measures

and metrics included in the assessment report. (Note: you

will only be provided data for questions you answer)

iv. Access the Excel data collection tool to aid in collection.

v. View sample report to see an example of what to expect in the report.

b. Upon submission, APQC will contact you within 3‐4 business days with a validation email. This email

will highlight any questions we have regarding data that may need clarification or correction.

c. Responding as soon as possible to receive a report within the estimated two week timeframe.

d. Upon completion of validation, you will receive your report after three or four days.



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FIND A PEER

1. Visit the Knowledge Base: http://www.apqc.org/kb.

2. Click Find a Peer in the bottom right corner.

3. Select your desired criteria, you must choose a discipline.

4. Click Send email to contact the individual (a blinded email will be sent, your personal email

address will not be shared with the receiver).

Access Your Member Network Connect with thought leaders and peers through…

Please note: Unwanted solicitation violates APQC's user agreement and our privacy policy, each of which are

strictly enforced.



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PARTICIPATION IN COMMUNITY CALLS, WEBINARS, AND IN-PERSON EVENTS

1. Community Calls and Webinars (free to members): http://www.apqc.org/webinars

a. You can also access archived events.

2. Upcoming in‐person events: http://www.apqc.org/events.

3. Participation in a Collaborative Best Practice Study

a. Review information about upcoming studies: http://www.apqc.org/best‐practice‐studies.

b. Contact your organization’s relationship manager for details and to join the study.

Access Your Member Network



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Where to Turn

1. Contact your organization’s relationship manager for all general inquiries.

2. Visit Ask Us! for more specific business process improvement questions or extended content searches.

APQC analysts and subject matter experts will respond within a couple of days.

3. Let us know which topics you would like to see us cover, what you thought about an event you

attended, or about your Web site experience by providing Feedback.

4. Contact the Help Desk for Web site, membership, or any other issues.

5. You can always phone 800‐776‐9676 (+1‐713‐681‐4020 outside the U.S.) to speak to someone directly.

Documents

APQC Web Site Reference Guide 2011 organization