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ABMVSS - Service Desk - ITDHow the Service Desk can best Support You
Introduction
• Who is the Service Desk?• What do we do?• How do we do it?
ITSB – Director, Mark Powell
Craig Gration, Manager, Service Support
Service Desk Manager
Incident Manager
Problem Manager
TSU / CDS Manager
Regional Engineer Team Leader
Role of the Service Desk
Volume and MeasuresScorecard February 2015
Service Desk - Help• How the Service Desk can best Support
You?–Help us to Help You–Log via the service gateway– Give us Information
Log calls via the Service Gateway• KEY WORDS
Relevant Information
Service Gateway – KEY WORDS
Service Gateway – KEY WORDS
Service Gateway Pamphlet To help step you through using the Service Gateway…
Pamphlets Available… Check the ABMVSS website please share this information with your colleagues – give a helping hand
Questions