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A3 Thinking for Solving Complex Problems
and Evolutionary Change
Alexei Zheglov | November 2013
@az1 #lkce13
TO
Waterloo
The Limited WIP Society of KWCG
…I know it’s been tough. Listen, I can send you a good Agile coach to moderate this difficult sprint retrospective…
The Agile Retrospective Trojan Horse
Three RCA (root cause analysis) reports
Three Incidents
Three RCA (root cause analysis) reports
Three Incidents
Really???
• Continuous improvement • Respect for people
Unknown unknown
Incident
Known unknown
RCA
Known known
Unknown unknown
Incident
Known unknown
RCA
Known known
Who cares?
LeanMemes.com. Created by @Kaizeneer
Rediscover the Purpose
$$,$$$,$$$
≠ ≠
“root cause” incident
customer purpose problem
Is your System 2 talking to my System 1?
The Investigation Trail
The Processes and Improvement Methods
TRIBES
Tribal Security
Tribal Dimension 4: Tribes act to secure their
self-preservation if their security is under threat
Tribal Attribute 11: A strong tribe develops it’s own unque language
Tribal Attribute 19:
A strong tribe celebrates and cares for the skills, tools and implements required its prosperity
Tribal Attributes
Find more at greatbossdeadboss.com
Create a Bigger Tribe
Shuttle Diplomacy
Go and See
Shuttle Diplomacy
Bigger Tribe
Problem as a Gap
Target and Theme
Downtime – what’s that?
Work with Existing Culture
…but we’ve got KPIs in place already to measure performance of each department…
…but we’ve got metrics already to calculate SLA credits owed to each client…
What Is Downtime?
NOC KPI
Client 1 SLA
Client 2 SLA
Client 3 SLA
We agreed on this temporary metric to measure the closing gap
Strong Opening “Why”
PLAN
STUDY
ACT
DO
No jumping to solutions
“If I had only one hour to save the world, I would spend 55 (59?) minutes defining the problem and only 5 minutes (1?) finding the solution.”
attributed to Albert Einstein
No jumping to problems!
A3 Thinking Meets The Improvement Kata
A3
A3 A3
A3
Vision
Current Condition
Challenge
Target Condition
A3 ?
A3 ?
A3 ?
Grasp the current condition – how?
Establish the next Target Condition – how?
What is a good Challenge?
The Improvement Horizon
The Improvement Horizon
Even Bigger Tribe
How many Countermeasures do
we really need?
Why are the Indicators important?
Ord
ered
Unor
der
ed
Expert analysis-driven
Feedback-driven
PLAN
STUDY
ACT
DO
STUDY
Hypothesis: Pursuing the Action Plan to implement the Countermeasures will solve the problem.
the scientific test
Current condition
Target (date)
Changing the Current Condition Changes a Lot!
Problem (gap)
Analysis (5 whys)
Countermeasures Feasibility of countermeasures
Action plan
• Current condition? • What is the problem? • Target condition? Theme? • Analysis (five whys)? • Counter-measures? • Action Plan? Indicators?
Domain of Expert Analysis:
Domain of Safe-to-Fail Experiments:
An A3 filled in entirely by expert analysis may be unsafe!
“…[a] partially completed A3 as the basis for discussions. This is tremendously powerful in interdepartmental situations where people may speak different lingo and have different perspectives.”
Durward K. Sobek II Art Smalley
Emergent alignment
Expert analysis
continually tested for fitness
The Fitness Test
A Method Without Methodology?
Bring your own boxes and arrows
Is A3 Thinking Like Water?
A3Thinker.com
http://www.slideshare.net/cperrone/a3-kaizen-heres-how http://www.slideshare.net/HkanForss/stop-doing-retrospective-and-start-your-toyota-kata
Follow
• Claudio Perrone • David J. Anderson • Stephen Parry • Håkan Forss • Yuval Yeret • Jabe Bloom
The End (of the Presentation)
Email: [email protected] LinkedIn: Alexei Zheglov Twitter: @az1 Blog: learningagileandlean.wordpress.com
Image Credits
• Human evolution. http://commons.wikimedia.org/wiki/File:Human_evolution.svg (CC BY-SA 3.0)
• Cynefin framework: http://en.wikipedia.org/wiki/File:Cynefin_framework_Feb_2011.jpeg (CC BY 2.0)
• Battlestar Galactica http://www.moddb.com/groups/space-ship-addicts/images/battlestar-galactica-ships (CC)
• Greek temple pillars, source: http://www.flickr.com/photos/isawnyu/5456498539/ (CC BY 2.0)
• Tribal ritual: http://www.flickr.com/photos/64749744@N00/8403452/ (CC)
• Large Tribe: http://www.flickr.com/photos/75348994@N00/8519730788/ (CC)
• Hunting spears: http://www.liveauctioneers.com/item/6348543 (CC)
• Car in repair shop: http://relationshipmarketingalchemy.com/alfetta-18&page=3 (CC BY 2.0)
• Flock of geese: http://www.freefoto.com/download/9910-12-2210/Sunset-With-Passing-Flock-Of-Geese (CC BY-NC-ND 3.0)
• Water flowing around a rock: http://commons.wikimedia.org/wiki/File:Rocks-Water-flow-Stream_ForestWander.JPG (CC)
• Marine fitness test: http://en.wikipedia.org/wiki/United_States_Marine_Corps_Physical_Fitness_Test (CC)
• All book covers: fair use
