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A wider impact

ANNUAL REPORT 10/11

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our mission To improve the lives of primary school children with behavioural difficulties who are at risk of developing anti-social or criminal behaviour by offering them tailored, one-to-one mentoring with a carefully screened, trained and supervised adult.

A personal message from our CEOThis has been another landmark year for Chance UK. We remain focused on our mission to change the lives of at risk children by using our innovative early intervention mentoring programme, and increasing the number of families and communities who will benefit from this approach.

In the last year we’ve taken on even more talented and experienced members of staff who will help us deliver this mission. Andrea Klingel and Natasha Springer both joined the South London office as Programme Manager and Parentplus Programme Manager respectively. Their skills will help us to continue supporting the children and their families.

There have also been some changes on board level. Lady Sarah Simon, Annette O’Gorman and Steve Leach have left with our best wishes and gratitude for their dedicated services to Chance UK. We also welcomed Matthew Marsh and David Balmer-Cribb to the board, both of whom will provide strategic guidance on our IT systems and compliance.

We’ve continued to expand the areas where our life-changing services have been established, and have opened a new Chance UK programme in Westminster.

In these difficult economic times it’s more important than ever to demonstrate how we impact on the lives of the families that we work with. To show this we applied for and received C4EO validation, a respected kitemark of quality in working with young people. It’s vital to show that every penny we receive is spent effectively. We hope accreditations like this, and our longitudinal research by the psychology department at Goldsmiths University, will reassure our supporters and funders that their support makes a real difference.

Finally, we want to thank you, our mentors, funders and volunteers, for your support. We’re hugely grateful for your efforts to help Chance UK expand and continue to transform the lives of children across the UK.

Gracia McGrath OBE, Chief Executive

the futurelooking to

3 looking to the future A personal message from our CEO

4 breaking the cycle The benefits of early intervention

6 lasting impact Inspiring people with our Big Influence campaign

8 our online community Using social media to communicate with our supporters

9 Tom and Richard’s story The positive impact of the mentoring relationship on one child

13 north & south Driving change across London

14 strengthening our partnerships Sharing our work with organisations across the UK

16 accounts Our accounts for the financial year 2010-11

18 roll of honour Valued contributions

contents

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How the impact of early intervention extends beyond the mentee

Chance UK’s early intervention model of mentoring is an innovative solution to many of the challenges facing children with behavioural difficulties, schools and educators and society at large.

We want to back up our belief that Chance UK’s impact is deep, far-reaching and consistent.

Our service is provided to children who are displaying bad behavioural patterns between the ages of 5 and 11 years-old. We intervene early in their lives and provide them with a mentor to support and encourage them at an early age. This early intervention in the child’s life prevents the anti-social behaviour becoming ingrained, avoiding the need for more difficult and expensive interventions later in life.

Children can be referred to Chance UK by their parents, teachers and other professionals. They are assessed by our staff, and if accepted onto the programme, matched with a trained, interviewed and vetted adult volunteer. The process can take several months as we take care to match personality, interests and relative ethnicities to make sure we get the best possible pairing for the child.

Our collaborative approach puts our staff at the heart of a team of professionals working to support the child, and ensures that all services are focused on a brighter future for the child, not the current problems.

Measurable successAs charities find it even more difficult to access the funding they need to progress, it’s vital that we demonstrate that the money we receive is being put to good use. Chance UK has always sought to monitor and evaluate the effectiveness of our work, so that we can ensure that we are providing a high-quality and effective service to vulnerable children and their families.

Our main method of evaluation is the Goodman’s Strengths and Difficulties Questionnaire (SDQ). It is a standard psychological method for measuring improvements in emotional symptoms and conduct problems with a maximum score of 40. The higher the score, the more serious the behavioural difficulty, and the threshold for being classified as having a behavioural difficulty is 16.

In the past year, we have received another validation. The Centre for Excellence and Outcomes in Children and Young People’s Services (C4EO) is an organisation that brings together local practice and research to create a single centre of evidence of outcomes for children and young people. This accreditation is all the more significant as it is only awarded to nine per cent of the organisations that apply.

We‘re also continuing to work with Pro Bono Economics to demonstrate the economic and social impact of our work. Pro Bono Economics seconds economists to work with charitable organisations to help them use qualitative and quantitative analysis to demonstrate the effectiveness of their work.

Over the next year we plan to take part in Project Oracle, a Greater London Authority initiative that seeks to create a single standard of evaluation and effectiveness in work with children and young people. As an organisation that has worked with some of the most vulnerable children and families in deprived London boroughs, we hope to share our knowledge and expertise with others as well as ensuring that our own evaluation tools are up to date.

The Breaking the Cycle Commission was launched at the House of Commons on 12 October. Our Chief Executive, Gracia McGrath OBE, was asked to be part of the group and share her expertise. The commission is set up to report on breaking the intergenerational cycle of substance misuse. The body is chaired by David Burrowes MP and we are now looking to ensure cross-party support for this vital work.

Our commitment to monitoring and evaluation forms an integral part of all future programmes as well as our current work. Our recent funding application for our project to work with girls from gang-involved families includes a built in evaluation to ensure that the work is effective from the very beginning.

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We want to back up our belief that Chance UK’s impact is deep, far-reaching and consistent.

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“My mentors were my dad and my mum. They were great parents, I was lucky. It’s really important for young people to have someone to go to when life throws curveballs and problems, as well as opportunities.” Jamie Oliver, celebrity chef

“My big influence was my father. He’s a musician himself, and raised us in a musical home. He also raised us with good values that helped us in our career and in our journeys so far in life.” Nick Jonas, musician

“The person that inspired me most was Beryl Reid, who was an actress and a comedian. She didn’t care how ridiculous she looked, she would do anything as long as it was funny. And that’s how I’ve always tried to be. So my advice to you is don’t care what anyone thinks of you; do what you want to do and go for it!” Jo Brand, comedian

“I remember laughing so much that it really hurt and frequently those shows made me breathless. It really told me how important it was to have humour in your life both to keep you happy and also to help ease difficult situations.” David

“This was a person who was born with one of the biggest challenges that can ever face a human being, and yet he lived with it day in and day out, never letting his condition get the better of him. For me, he makes no challenge seem insurmountable.”David

My parents

My dad

Beryl reid

the Goodies“She was an amazing woman, courageous, strong-willed, hard working, but full of love and positivity, other people always came first for her. In the toughest moments she would still make a joke and find a positive in whatever happened; an attitude to life I admired and I try to follow myself.” Andrea

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Our Big Influence campaign inspired people across the UK

We launched the Big Influence campaign in 2010 as Chance UK’s first social media project. We wanted our supporters to share who had been their Big Influence when they were growing up, and which person had inspired them as adults. The project aimed to inspire people to be that Big Influence for a child and become a mentor with Chance UK.

The Big Influence campaign was launched with a specially created website at www.biginfluence.co.uk, and promoted on Twitter, Facebook and YouTube. It was supported by celebrities such as chef Jamie Oliver, musician Nick Jonas, and comedian Jo Brand, all of whom recorded videos telling us about their Big Influence growing up.

The initiative was a huge success. Thousands of supporters logged onto the Big Influence website to tell us their stories and post pictures of the uncles, teachers, and even rock stars that had guided and inspired them. The site was visited over 2,000 times and was linked to from 91 different websites. It was very moving to hear how the words, support and encouragement of role models had changed the direction of so many people’s lives.

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The campaign not only galvanised our existing supporters, but served to remind us how important it is for children to have positive influences at an early age and how we can inspire them to achieve their potential.

“I thought if Madonna can do it, I can do it. She was my role model and became someone I looked up to.”Lisa Faulkner, actress and winner of Celebrity Masterchef 2010

Madonna

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Chance UK changes children’s lives. We take a closer look at the impact of a mentoring relationship on one child’s life

Sharing Chance UK’s message through social media

Tom is a nine year-old boy who lives with his mum and three siblings in Hackney. Abandoned by his father, Tom was referred to Chance UK because of his disruptive behaviour at school. After his father left, Tom became sullen, occasionally threatening violence and falling behind in class (he has since been diagnosed as dyslexic). It got to the stage where he would get extremely angry at the smallest of incidents, punching and kicking, throwing chairs, and running out of the classroom. He had been excluded from school twice.

Tom’s behaviour wasn’t just affecting him; his younger brother and cousins started copying his behaviour and getting into fights at school as well. His mother Kala found it increasingly difficult to cope with four children in a confined space. Tom and his siblings had little opportunity to escape, except to go to church or school.

Chance UK’s social media presence has greatly increased over the past year. We have 1,500 Twitter followers and 300 Facebook ‘likes’ – and these figures are increasing all the time.

Social media tools such as Twitter and Facebook are vital for achieving our aims in a cost-effective way and getting our message out to a brand-new audience. We provide exclusive, up-to-date content on solution-focused training and volunteering best practice to consolidate our reputation as experts in the field of early intervention work with children.

We pride ourselves on having a focused and consistent message on

would become more withdrawn as he moved to secondary school and could become potential prey to local gangs.

When Chance UK spoke to Tom, he said his favourite time of the school day is the afternoon “because it’s nearly home time”. He told us that he didn’t like it when he got angry and upset at school. He wanted a mentor who would play football with him, draw pictures and make Play-Doh people and also help him control his anger.

Tom’s school uses a ‘smiley face’ system of stickers to give the children rewards for good behaviour, but Tom’s low opinion of himself meant he would not accept his stickers when he earnt them.

Eventually Tom’s school referred him to us. His teacher felt that if something wasn’t done soon he

storyTom and Richard’s

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communitythe best way to intervene in the lives of vulnerable children, and our message has spread even further through these online mediums. We’ve connected with opinion formers in the voluntary sector and local authorities, as well as engaging current and new supporters in a whole new way.

We had the assistance of a talented intern to lead on social media and the Big Influence campaign. Natasha Liati-Jones helped plan the campaign, set up interviews, tweets and Facebook updates, and generally spread the word through online and offline channels. We are very grateful for her fantastic support and expertise.

We’re committed to using our social media channels as a means to strike up conversation with our supporters. While we let our followers know about upcoming Chance UK events, we spend more time engaging them in conversation about the issues facing children today, their own activities and even the weather! This relaxed yet informed relationship building is at the heart of not just our use of social media, but every level of our work.

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Our mentoring programme not only helps children but all those around them

Richard, Tom’s mentorWhen I first met Tom he was polite but shy. I soon realised that his shyness was because of something more deep-rooted – he was lacking in confidence, didn’t smile or laugh very often.

I was apparently paired with Tom as I was seen as easy-going enough not to intimidate him, we were both interested in music and football, and because he had a clear need for a steady male role model. I worked hard to make our sessions light-hearted and enjoyable while maintaining a structure and always tried to educate him through the fun activities.

Tom was always exceptionally polite and obedient, so much so that it left me wondering if he needed mentoring at all. It was only when the silences set in that I began to wonder why he didn’t gabble on like other children his age.

However, slowly but surely, he began to smile more and more, through ping pong and football games and trips to galleries and parks. By the end of our mentoring year, he was usually always smiling when I picked him up.

His schoolwork and home life began to improve, but making him smile and sometimes even laugh during our time together is what I’m most proud of. I haven’t seen Tom since our graduation ceremony, as this is Chance UK’s policy, but I have found out that he was nominated by his peers to be class representative on the school council. I hope our sessions meant something to him, and I hope that he will come to realise how much they meant to me.

Janine, Tom’s teacherTom is really improving in every area. He has started to walk away from aggressive situations, meaning he doesn’t get into fights. While there are still problems when he gets unhappy, he is generally more confident and able to control himself and his emotions. He is more interested in academic work and is better in group activities with the other children.

Christine, Richard’s Programme ManagerWhen I first met Tom he was very reserved and unsure of himself, pulling up the hood of his jacket as a kind of protection. Gradually though, he opened up and told me he sometimes got angry and upset at school, that this was “not nice” and that he had to go off on his own to recover. He hoped that the mentor would help him control his anger and work hard.

By the end of the mentoring, Tom was much more at ease with himself. He no longer seemed defensive and anxious, but instead happily chatted about everything he had done during the mentoring year. He also enjoyed taking part in a little tradition we had established of measuring his siblings’ heights against his - he remained the tallest by some margin, a fact of which he was very proud!

Kala, Tom’s mumI could see that Tom got on well with Richard. Richard took time to explain to Tom how life works and he gained a lot with his behaviour really improving over the year. This made life easier for me and his brothers and sister.

Barbara, Tom’s family parent workerWe tried to help Tom’s family throughout the mentoring year. The family didn’t have a cooker, so we applied for a small grant to pay for one. Tom’s mum came to a parent group that we ran, which helped her form relationships with other parents in the same situation as her. Because she’s now happier; her relationship with Tom, her other children and the school have improved. We could tell that Tom was happier as well. He did a drama workshop with other mentors and children and made some really positive contributions that he would never have had the confidence to make at the start of the year, showing how far he had come.

Tom’s world

TomA mentor helps you with your anger and your behaviour in school. I really liked my mentor, because he did lots of activities with me. We played football, basketball, went climbing and worked in the Chance UK garden. He was a fun guy to be with. I could ask him about issues and I always knew when he would be picking me up and what we were going to do. He taught me that if you hit back, then you get in trouble yourself. There wasn’t a best time in the mentoring, because everything was the best time.

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Measuring Chance UK’s successThere were obvious changes in Tom’s behaviour after his year with Richard. Tom made so much progress that he went from being regularly excluded from school to being elected school council member by his classmates. This fantastic achievement showed how mentoring positively impacted on the way Tom was viewed by his classmates, as well as his teacher and family.

By using our SDQ method of evaluation we were able to measure Tom’s behavioural changes. At the beginning of the year, Tom’s SDQ score was 22 out of 40 (the average child would score around seven). By the end of year it had dropped to 13, meaning Tom was no longer classed as having a behavioural

difficulty. This quantifiable evidence shows that our early intervention model really does make a difference to a child’s life.

However, Tom is just one of many children helped by Chance UK, and there are similar success stories all around the country.

The Chance UK programme helped to transform the behaviour and prospects of over 200 children in the last year. These boys and girls were struggling in the same way as Tom, and are now happier and more settled as a result of our mentoring programme. Over the next ten years and beyond, their families, friends and communities will also benefit from our early intervention model.

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Driving change across LondonThe north and south London offices of Chance UK mentored 140 children in the last year, and both these centres are continuing to grow.

We are constantly astounded by the dedication of the Chance UK staff that not only support our mentors with expert guidance and advice, but help co-ordinate all the different services in the child’s life so that they work together. The impact of this integrated approach is one of lasting change for the children and their families.

In south London, we recruited Andrea Klingel, a former Chance UK mentor, as a new Programme

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Manager to support 20 more mentors in their life-changing work with children. Natasha Springer was also recruited to work with the parents of the children being mentored; offering guidance and directing them to other vital services to give them much needed support. Our south London office now works with 40 children in the London Borough of Lambeth.

We’re about to open a mentoring programme in Westminster commissioned by Action for Children at the Brunel Family Centre. Julia Clarke has been seconded from the north London office to take over as Programme Manager on this project.

The north London office is also expanding. Building on our successful work with 100 children, we’re about to launch an innovative three-year pilot that will work with 60 girls aged between five and 11 years-old that have siblings in gangs in Islington and Hackney. The bid was developed in partnership with local authority staff who deal with gang prevention, the Metropolitan Police, Children’s Services and Child and Adolescent Mental Health Services from both boroughs, and will take referrals from the police and gang workers.

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Tom is just one of many children helped by Chance UK and there are similar success stories all around the country.

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element. This will help parents to engage with our services and create safe communities across the borough. This commitment to evaluating all of our services means that the same high-quality service will be received by a child, whether they live in Westminster, Liverpool or East Yorkshire.

Women’s Aid Monmouthshire in Wales recruits male volunteers as role models for children who have suffered domestic violence in their family. The social franchise programme has completed its first year, and is so successful that we’re supporting funding bids to expand the project so it can work with even more families.

Similarly, our social franchise with Child and Family Action in Withernsea in East Yorkshire is

Our mentoring programmes are delivered by organisations across the UK

redefined its scope and terms so that we can share the model with other organisations and support our existing programmes so they are as effective as possible.

Difficulties with funding has led to the closure of our social franchises with Action for Children in Inverness and Derry. We hope that the foundations of early intervention will remain so that easier economic times bring about the return of a stronger programme. Our Action for Children social franchises in Liverpool and Knowsley continue to thrive, and they are working with an increasing number of children across the North West.

Chance UK has an innovative social franchise programme, where we license other organisations to use our early intervention mentoring model. These organisations range from Action for Children which has 420 projects across the UK, to small community-based charities such as Women’s Aid Monmouthshire. They use a quality assured Chance UK model to transform the lives of families in their local communities.

As leaders in social franchising in the voluntary sector, we are committed to evaluating and improving our social franchising service as well as our own mentoring programme. In the last year, Chance UK has honed and

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going from strength to strength. Kirsty Clarke offers the children excellent support, and there’s a commitment to achieve funding to expand the programme.

Rachel Waldron, our National Development Manager, is responsible for the support and quality assurance of all our social franchises. Rachel travels around the UK to offer hands-on support to our partners, and ensures that a high-quality service is being delivered.

“It has been so inspiring to see that relationships are being built by staff in all the social franchises with local schools, children’s social care and families,” says Rachel. “Such strong ties are the bedrock of success for the future, and like Chance UK, we envisage a bright future for each of our social franchises.”

In London, we‘re preparing to expand into other London boroughs. We have commitment at every level from police and schools in a number of areas, so we are confident that we will see more directly commissioned Chance UK projects in the near future. We’re also promoting the inclusion of an early intervention strand into local authorities’ plans on gang prevention and young people work in their boroughs.

All of our partnership activity demonstrates our commitment to early intervention, the foundation of our national development and expansion model.

Within London, our work continues to spread. Our programme manager Julia Clarke was seconded over to run the Westminster programme.The project will initially work with 20 children and their families per year, and we will also recruit a parent worker to directly support the parents of the children.

As part of our commitment to evaluation, the Westminster programme had an in-built research

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Summarised Balance Sheet as at 31st March 2011 Summarised Statement of Financial Activities Unrestricted Restricted Funds Funds 2011 2010 £ £ £ £INCOMING RESOURCES Action For Children – – – 4,800Antal Charitable Trust 5,000 – 5,000 3,000Aspect Capita 1,000 – 1,000 –Bank of America Meryll Lynch 61,087 3,595 64,682 –BBC Children in Need – 41,488 41,488 36,745Charities Trust – – – 4,000Coutts Charitable Trust 2,000 – 2,000 –Cripplegate Foundation – 8,200 8,200 8,000Esmee Fairbairn Charitable Trust – 60,000 60,000 –Future 10,000 – 10,000 –Garfield Weston Foundation – 25,000 25,000 25,000Help A London Child – – – 2,714Joseph Strong Frazer Trust 2,000 – 2,000 2,000JPMorgan Foundation – – – 10,000Lloyds TSB Foundation – – – 7,500Lambeth Children’s Services – – – 20,000London Borough of Hackney 75,500 – 75,500 88,000London Borough of Islington – 133,762 133,762 142,533Mercers Foundation – 14,000 14,000 –New Philanthropy Capital 56,831 – 56,831 85,641Newmans Own Foundation – – – 5,980Palamon Capital Partners Ltd 10,000 – 10,000 –Peter De Haan – – – 48,000PiggyBankKids 5,000 – 5,000 5,000Rayne Foundation – 5,000 5,000 5,000Shanhar Fares 1,000 – 1,000 –Sofronie Foundation – – – 35,000The City Bridge Trust – 39,800 39,800 38,700The Henry Smith Charity – 50,000 50,000 49,000The Schroder Foundation 40,000 – 40,000 40,000The Taurus Foundation 10,000 – 10,000 –Tuixen Foundation 30,000 – 30,000 20,000Tulip Charitable Trust – – – 5,000Vodafone – – – 2,500Waterloo Foundation – 4,940 4,940 –Wednesday’s Child – 2,000 2,000 –Donations received 36,772 70,722 107,494 100,814Bank interest 486 – 486 551

TOTAL INCOMING RESOURCES 346,676 458,507 805,183 795,478

RESOURCES EXPENDED Charitable activities 369,472 449,149 818,621 772,453 Governance costs 8,883 – 8,883 15,041

TOTAL RESOURCES EXPENDED 378,355 449,149 827,504 787,494

Net incoming/(outgoing) resources for the year (31,679) 9,358 (22,321) 7,984 before transfersTransfer between funds (2,241) 2,241 – –

NET INCOMING/(OUTGOING) RESOURCES (33,920) 11,599 (22,321) 7,984 FOR THE YEAR AFTER TRANSFERS

FUND BALANCES, brought forward 215,271 4,150 219,421 211,437

FUND BALANCES, carried forward 181,351 15,749 197,100 219,421

CONTINUING OPERATIONSNone of the company’s activities were acquired or discontinued during the above two financial periods. The Charity deficit for the year includes a bad debt of £20,000 relating to the previous financial year.

TOTAL RECOGNISED GAINS AND LOSSESThe company has no recognised gains or losses other than the above movement in funds for the above two financial periods.21st June 2011

2011 2010

£ £ £ £FIXED ASSETS Tangible fixed assets 10,153 13,374

CURRENT ASSETS Debtors 8,865 59,369 Cash at bank and in hand 233,423 201,991

242,288 261,360

CREDITORS Amounts falling due within one year (55,341) (55,313)

NET CURRENT ASSETS 186,947 206,047

NET ASSETS 197,100 219,421

INCOME FUNDS Unrestricted funds 181,351 215,271 Restricted funds 15,749 4,150

197,100 219,421

Auditor’s Report to the Members of Chance (UK) Limited (A company limited by guarantee)

These summarised accounts have been extracted from the full audited accounts of Chance (UK) Limited for the year ended 31st March 2011 and they may not contain sufficient information to allow for a full understanding of the financial affairs of the charity.

For further information, copies of the full audited accounts can be obtained from Chance (UK) Limited, Units S1/S2, 89-93 Fonthill Road, Finsbury Park, London N4 3JH, Telephone number 020 7281 5858. The full audited accounts were approved by the Trustees and have been submitted to the Charity Commission and Registrar of Companies. The audit report thereon was unqualified.

We have examined the summarised accounts, which have been extracted from the full audited accounts for the year ended 31st March 2011. In our opinion the summarised accounts are consistent with the full audited accounts.

Ramon Lee & Partners Kemp HouseRegistered Auditors 152-160 City RoadChartered Accountants London EC1v 2DW

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We’re hugely grateful that so many talented individuals have dedicated their time and energy to Chance UK. We have an amazing team that works tirelessly to deliver our work to vulnerable children around the UKJames Tomasewski Web design and digital promotion

Sheila Gillard Volunteer administration

Alan Lion Contact database design and support

Natasha Liati-Jones Big Influence research and campaigning

Martin Ball Filming and editing for the Big Influence

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Martin Neely Editing videos for the Big Influence

Joanne Holbrook Creative and graphic design for the Big Influence

www.engagegroup.co.uk Editorial, design and illustration for the Chance UK Annual Report 2010/11

1 Gracia McGrath OBE2 James Bynner3 Barbara Sebti4 Daniel Moir5 Amanda Plummer6 Ross Adams7 Cliff Joseph8 Rachel Waldron

9 Natasha Springer10 Christine Hatt11 Andrea Klingel12 Julia Clarke13 Matt Collins14 Anna-Marie Cummins15 Caroline Hopkins16 Paul Boldeau

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Meet the Chance UK team

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North London

Chance UK London Fashion Centre 89-93 Fonthill Road London N4 3JH

T: 020 7281 5858 E: admin@chanceuk.com www.chanceuk.com

Trustees

Geoffrey Broomhead Fergus Munro Ian Norman-Bruce Nicola Baboneau Lynne Burdon Simon Bottery Mark Webster Matthew Marsh David Balmer-Cribb

Registered charity number 1046947

South London

Chance UK Unit 205 Shakespeare Business Centre 245a Coldharbour Lane London SW9 8RR

T: 020 3177 3910 E: amanda.plummer@chanceuk.com

Advisory Council

Andy BriersJane FletcherYvonne MillarBarrie O’SheaDr. Paul Vaight

Company registration number 3057840

contact uswww.chanceuk.com

“Why did I volunteer? I love spending time with kids, always funnier, more imaginative company than adults.” Richard, Tom’s mentor