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7/31/2019 A Web Based Management Information System for a Take Away in Restaurants
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A WEB BASED MANAGEMENT INFORMATION SYSTEM FOR A TAKE
AWAY IN RESTAURANTS.
Case Study: Tick Flavor Restaurant & Takeaway
BY
THEMBO JIMMY
7/31/2019 A Web Based Management Information System for a Take Away in Restaurants
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CHAPTER ONE
INTRODUCTION
1.1 Background of the study
A take out or take away restaurant is a restaurant where food is purchased for the purpose of
being eaten elsewhere.The restaurant may or may not provide table service.Food ordered thisway (especially in fast food) is ordered to go, and in the United Kingdom it is ordered to take
away or sometimes to eat out, as opposed to eating in or dining in. In different markets different
terminology is used for this: "to take out" or "to take away", and "to eat in", in the UK and
Australia; "to go" and "for here", or "to stay" or "dine in" in the USA and Canada.
In some cases, there are facilities for customers to order food by telephone, fax, or over the
Internet, to be collected or delivered. This trend of business is on the rise as many small
businesses take to the Web to promote their take-outs. Some places give the option of dining in
the restaurant or take the food away in packages. Take-out food is often fast food, but not always
so. Whereas fast food carries the connotation of a standardized product from a globalized chain
or franchise, take-away restaurants are often small businesses serving traditional food, which is
sometimes but by no means always of high quality.
Examples of take away restaurant include Tick flavor take away and restaurant, Chesz Johnson
take away and restaurant in Uganda, fish and chip shops in the UK, sandwiches sold by delis in
the U.S.A; Kebabs sold in many countries; and the wide range of sausage-based snacks sold
from stalls in German cities.
There is no clear line between street food and take-out. Crpe stands in France, for example, may
be as permanently situated as a kiosk or newsstand, and some take-out windows (coffee, pizza,
and ice cream for example) clearly expect that the food will be eaten out of its package on the
street. Take-out proper may need to be unpacked and laid out, rather than eaten directly from its
package.
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Certain types of food that are normally served in sit-down restaurants are commonly available as
take-out. Pizza is one example: some pizzerias and chains have no tables, and supply for take-out
and delivery only. Some businesses have taken a cue from the ever increasing popularity in take-
out, and have created franchises to deliver food from restaurants to customer premises
1.2 Case Study description
Tick flavor is a take way and restaurant located along old Port bell road about 7km off Jinja road.
It started in 1998 as a breakfast joint which was mainly used by the Akamba Ngegge Company
constructors to have their daily breakfast.
In 2000, the management gained enough capital and transformed the joint into a restaurant where
people come to have breakfast, lunch, evening tea and supper. Due to their quality services this
led to the increase in the number of customers at the restaurant.
In 2004, due to a continuous increase in the number of customers this restaurant opted to include
take away as one of its services to its customers since not all customers had enough time to come
and have meals from the restaurant.
Currently, customers come and make orders at the restaurant and are given receipts after they
have paid for the ordered meals while they wait to be served by the respective waitresses or
waiters and this takes approximately 10 minutes for each customer to be served after the order is
made.
Currently the restaurant is using a manual system of data management where details of
customers are kept in books and distant customers still have to come to the restaurant to order for
food, this has resulted into long queues at the restaurant and other customer opting to dine from
other restaurants to avoid waiting for hours to be served food. Its for this reason that this study
took out to develop a web based management information system that will provide online
ordering for food, efficient transaction management and thus reduces on congestion at the
restaurant premises.
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1.3 Problem Statement
Due to an increase in the number of customers, as a result of the introduction of a take away
service, the current system has become unable to meet customer needs in terms of consumption
priority and time priority and this has resulted into long queues and customers waiting for long
time to be served food. This has resulted into other customer opting to dine from other
restaurants to avoid waiting for long hours to be served and this has had significant impact on the
restaurants turnover.
1.4 Objectives of the Study
1.4.1 General Objective of the Study
To develop a Wed Based Management Information System to keep track of customer details,
handle transactions and support online ordering for food.
1.4.2 Specific Objectives
1. To study the current system identifying its inefficiencies and its strength2. To design a web based management information system to keep track customer records as
well enhancing online orders.
3. To implement the developed web based management information system4.
To test and validate the developed system by use of case study
1.5 Justification of the Study
Since the number of customers has almost tripled from the time the restaurant was started, it is
likely that the trend will continue as time goes by. In future it is likely that the manual system
will not be able to handle all the restaurant customers with minimum delay, the solutions to this
problem therefore lie in web based management systems that require less human interactions and
therefore this web based management information system is necessary
1.6 Scope of the study
The developed system will among things facilitate online orders for food; provide an online
menu, capture daily sales, print receipts and compute daily total sales made by the restaurant,
compute employee salary based on hours worked per month and daily expenditures