Presorted StandardU.S. PostagePAIDLincoln, NEPermit No. 730

A P U B L I C A T I O N O F D U N C A N A V I A T I O N • O C T O B E R 2 0 0 0

Duncan Aviation Opens New Lincoln Facility This Fall

This October, Duncan Aviation’s Lincoln,Nebraska, facility will unveil its largesthangar and shop facility yet as techniciansbegin work on the first aircraft projects inthe 123,000-square-foot modifications, service and completions complex.

The new facility boasts nearly 60,000square feet of hangar space divided intosections of 36,000 and 24,000 square feet—plenty of room to house some of the largerbusiness aircraft Duncan supports. Ahangar door that opens 28 feet high and280 feet wide will allow entry to aircraft aslarge as a Global Express or a GulfstreamV and the hangar ceiling height will allowthese aircraft to be placed on jack standswhen necessary.

An adjoining, three-level shop facility provides an additional 63,000 square feet of shop space and will house the sheetmetal, completions, installations, upholstery, finish/cabinet shops as well asengineering, design and our fabrication/PMA (Parts Manufacturer Approval) team.

Before construction began in September1999, many months were spent planningand evaluating needs for the complex.

Several customers have called recentlywith questions regarding the relationshipbetween AVPAC parts and componentsservices and Duncan Aviation’s avionics &instrument repair/overhaul services. Sowe assembled AVPAC avionics sales repre-sentatives Ted Miller, Steve Green andJewell Chambers to answer the followingquestions in a roundtable discussion. Wewanted to share the information with you.

A Roundtable Discussion About AVPAC & Duncan AviationLincoln AirportP.O. Box 81887Lincoln, Nebraska 68501www.DuncanAviation.comwww.avpac.com

Stop by and see us at the NBAAOctober 10-12, 2000

New Orleans, LABooth #5248NBAA Issue

Q: How closely does AVPAC workwith Duncan Aviation’s avionicsteam?

A: AVPAC is a part of Duncan Aviation. Infact, Duncan’s Components Services groupis in the same building as AVPAC. Thetwo departments share information daily.AVPAC has complete access to all ofDuncan Aviation’s services and capabili-ties, including the extensive componentcapabilities and technical experience.

Q: So, what’s the difference betweenAVPAC and Duncan’s ComponentsServices?

A: Because AVPAC is a part of DuncanAviation and because both AVPAC andDuncan Components work out of the samebuilding, there is very little difference.AVPAC’s avionics section primarily locatesand sells avionic units as well as arrangesexchanges. Duncan’s Components team ismostly in the business of repair and overhaul of avionic units. AVPAC’s partprofessionals are heavily involved in theinternational aviation parts marketplaceevery day. Over the years, this has provid-ed AVPAC with one of the most extensiveparts and components networks in theworld. So by combining AVPAC’s networkof worldwide contacts and Duncan’s extensive component capabilities, virtuallyanything a customer needs can be handledby making a single call to AVPAC.

Q: How do customers benefit by using AVPAC over other avionic parts suppliers?

A: AVPAC’s basic avionics business is inoutright sales and exchange units. Thisbenefits customers in several ways:• An exchange unit only has to be

changed once.• If a customer has an economically

Team Training — Avionics Support

Unforgettable People — Legendary Service

“It’s not always enough to know howa unit works or what the part num-ber is. Often, it’s more important tounderstand the customer’s needsand why one unit suits them betterthan another.”

— Ted MillerAVPAC Avionics Technical Sales/Program Manager

“Sometimes it may be necessary tocross-reference a part number. Ourexperience combined with an exten-sive avionics library containingcross-reference materials, lets usquickly check our inventory or begina worldwide parts search.”

“Understanding avionics isimportant, but I can clearly seehow it’s more important tounderstand how a unit fits thespecific needs of the customer.That kind of knowledge is some-thing that only comes throughtraining and we’re knownindustry-wide for our compre-hensive training programs.”— Jewell Chambers

AVPAC Avionics Sales Associate

— Steve GreenAVPAC Avionics Sales/

Technical Support

Duncan Aviation’s unparalleled commitment to training reaches all areas of thecompany, including AVPAC. It’s training that enriches a company with

Unforgettable People. AVPAC’s experienced avionics team makes one-stop avionicsshopping easy. One call connects you to AVPAC’s vast experience and Duncan’s award-winning avionics shop just down the hallway. That’s the Legendary Service every customer deserves. The next time you’re in an avionics pinch,give AVPAC a call. We’re trained to solve problems just like yours.

Duncan AviationCan Troubleshoot &Repair APUs

For years, Duncan Aviation hascertified and installed APU units inmany different types of aircraft. Infact, we celebrated our 100th APUinstallation last fall. What manyoperators don’t know, however, isthat we have lots of experience introubleshooting and repairing APUs, too.

Our factory trained technicianshave years of experience trouble-shooting and repairing Honeywelland Hamilton Sundstrand APU models. We perform Hot SectionInspections for Honeywell APUs,have an APU road crew available foron-site repairs and APU exchanges,offer send-in repairs, and can accessAPU rental units (ask about freeshipping and our five-day turntime).State-of-the-art test equipment isavailable to Duncan technicians fortroubleshooting including aTechnetics tester used to diagnoseproblems in the electronic sequenceunits for the Sundstrand units and aHoneywell APU tester for the 36-100and 36-150 units that simulates various engine faults.

Our Lincoln and Battle Creek locations are each factory authorizedby Hamilton Sundstrand for linemaintenance and repairs andDuncan’s Lincoln location is factoryauthorized by Honeywell for linemaintenance and repairs. HamiltonSundstrand factory authorizationsinclude repairs to APUs covered byHamilton Sundstrand Service Plan(HSSP), which is a five-year contractwarranty program. Honeywell hasauthorized Duncan to perform main-tenance and repairs to APUs coveredby Honeywell’s Maintenance ServicePlan (MSP).

For more information about ourAPU troubleshooting and repaircapabilities, please contact MikeHealzer in Lincoln at 800.228.4277or 402.475.2611 or Dan Arrick inBattle Creek at 800.525.2376 or616.969.8400.

Engine Technician Jason Burhoopworks on a Hamilton/SundstrandT62T-40 APU.

AVPAC, your one-stop avionics problem solvers800.228.1836 or 402.475.2611www.avpac.com or E-mail us at sales@avpac.com

repairable unit, up-front costs are more predictable.

• There is a major downtime advantage when using an exchange unit.

• Units purchased outright require no core return. Later, the faulty unit can be sent in for repair/overhaul. This unit then becomes a spare for the customer, allowing them to do their own exchanges.This process saves downtime. And long-term cost may actually be low enough topay for the unit.

In addition to the obvious advantages ofexchanging units with AVPAC, the AVPACavionic technical team knows the properquestions to ask an operator and willadvise them on the best repair or purchasemethod for them and their aircraft. Andthe AVPAC avionics experts are backed upby Duncan’s #1 rated avionics servicesand technical advice. It’s a one-two punchthat thousands of AVPAC customers haverelied on for years.

Q: What if I’m not sure what to dowith my unit, need it back fast but am 1,000 miles away from AVPAC and Duncan.

A: No company in the world can supplyyou with more technical support thanAVPAC and Duncan Aviation. AVPAC’stechnical team of Steve Green and TedMiller can help troubleshoot you out ofyour worst avionics nightmares. And withnext-day air service available throughoutthe United States, the World ClassServices of AVPAC and Duncan Aviationare just as close as any other facility inthe country. So, using the best never costsyou more in time or money.

For more information about AVPAC’savionics, components and parts services,call AVPAC at 800.228.1836 or402.475.2611. Or look them up on theInternet at www.avpac.com.

Construction of the new123,000-square-footmodifications, serviceand completions complex at DuncanAviation-Lincoln will be completed in Octoberwith an Open House celebration in November.

“The new facility is an important compo-nent of Duncan Aviation’s growth plan,”explains President Aaron Hilkemann.“Capacity has been a limiting factor in ourgrowth over the past several years. Wehave served our growing customer base byimplementing evening and weekend shiftsto maximize facility space and provide customers with greatly reduced downtimes.These innovative scheduling approacheswere well-received by customers and wewill continue them even now that spaceconstraints aren’t so apparent. The newfacility provides us with more thanincreased capacity. Its design was createdwith increased productivity and efficiencyin mind to improve project throughput anddecrease customer downtime even more.”

Technicians and team leaders wereinterviewed and asked to provide detailedinput regarding shop space allocation,space efficiencies and shop locations toensure improved production. Site visits to several recently constructed hangarsaround the United States were also conducted.

We are proud of this new facility and arelooking forward to hosting an Open Houseand Intelli-Conference in November. Wehope to see you there.

Intelli-Conference &Open House Slatedfor November

On November 7 and 8, DuncanAviation will host an Intelli-Conferenceand customer Open House event dedicating the new hangar andincreased facility space.

The Intelli-Conference includes a fullday of classes Tuesday, November 7,about important industry topics and acomprehensive, half-day workshop onWednesday morning, November 8.Topics we plan to cover include Avionics& Communication System Upgrades,Planning Large Completions &Maintenance Projects, Certification andFAA Regulations, Aging Aircraft Issues,Human Factors Resource Management,APU Troubleshooting, Autopilot/GyroTroubleshooting, CF34 Troubleshooting,and TFE731 Troubleshooting.

The conference classes are wrappedaround an Open House celebrationTuesday night when Duncan will provide comprehensive tours of the new 123,000-square-foot complex during a festive atmosphere with greatconversation, good food and fun activities.

The event is modeled after two successful symposiums Duncan Aviationhas offered to customers over the last 18months. In fact, the topics were inspiredby requests from customers who attend-ed (or at least heard about) our previoussymposium conferences.

In May of this year, we sponsored aTFE731 and JT15D/Citation 500 SeriesTroubleshooting Symposium at ourBattle Creek, Michigan, facility. Morethan 70 customers attended. In May1999, we hosted a TFE731 Symposiumin Lincoln when we opened our then-new Engine Service Center. About 90customers attended that event. Reviewsfrom both events were very positive. Infact, we were asked to give additionalsymposiums on a wide range of businessaviation issues.

If you have not received informationabout our Intelli-Conference & OpenHouse event in November and wouldlike to attend, please contact your localService Marketing Representative orcall Connie Janak at 800.228.4277 formore information.

A Message From The Chief Pilot

The year 2000 has been an exciting one sofar for Duncan Aviation. Many significantinnovations and additions are coming tofruition and helping to propel us toward anequally exciting 21st Century.

As we explain in this issue of the DuncanDebrief, we have added many capabilities forChallenger aircraft, including the addition ofEddie Fincher, our dedicated ChallengerTechnical Representative. We have performedseveral first-in-industry wing demates ondifferent models of aging aircraft to repaircracks and corrosion. Our APU repair capa-bilities continue to increase. We continue tolead the industry in avionics STCs and keepexpanding the number of Duncan facilitiesthat perform complicated installation services. We alsokeep looking forways to shavetime off ouralready- fast turntimes forcomponent send-in work as wellas major on-site projects.

Probably the biggest news of the year, however, is that we are putting the finishingtouches on a new 123,000-square-foot modifications, service and completions complex at our Lincoln location. The hangar doors will open for business thisOctober, followed by an official Open Houseand Intelli-Conference symposium in early November.

It is our hope that the Intelli-Conferenceclasses provided around the Open Houseevent will give attendees straightforwardanswers to their most-asked questionsregarding completions, avionics upgrades,engine/avionics system troubleshooting andmany other important aviation topics. Thiseducational approach was suggested bymany regular customers through feedbackon our Duncan Intelligence faxed newslettersand two previous engine troubleshootingsymposiums.

Their suggestions match our perspectiveon customer service. Over the years, we have determined that it isn’t enough to beaccurate, responsive and credible when helping customers. We view customers asbusiness aviation partners and believe wewill be successful only if they are. So we provide them with as much information aspossible to help them operate productive,successful flight departments.

That view is not marketing hype. It is anaccurate look at how we view our customer relationships. It is also my pledge to you.

I hope to see you this fall at the NBAAConvention or at our Intelli-Conference andOpen House event in Lincoln.

J. Robert Duncan

“Over the years, we have determined that it isn’t enoughto be accurate, responsive and

credible when helping customers. We view customersas business aviation partners

and believe we will be successful only if they are.”

Fifteen years ago, Duncan Aviationopened its first satellite avionics shop inHouston. Today, our satellite shop networkhas grown to more than 80 technical andsupport people in 18 locations throughoutthe United States.

Sixteen years ago, aircraft owner andoperator Robert Duncan recognized a needfor more high-quality regional avionicsshops and began thinking about filling thisneed by starting small avionics repairsites. The idea was to locate a facility thatperformed high-quality maintenance workbut had no avionics support, and partnerwith them.

Don Fiedler, Duncan’s Avionics SatelliteCoordinator, and Rick Whitesell, Components Sales and MarketingManager, conducted market research onthe state of the avionics business andpotential satellite locations.

Beckett Aviation in Houston (TX) waschosen as the best launching point. Afternegotiating with Beckett’s President, ourfirst satellite facility was started by TerryMarkovich (currently Duncan’s TeterboroSatellite Shop Manager) in 1985. Within 18months, we had satellite shops in all ofBeckett Aviation’s locations—Cleveland(OH), Chicago (IL) and White Plains (NY).Then came Van Nuys (CA), Ft. Lauderdale(FL), Scottsdale (AZ), Santa Ana (CA),Long Island (NY), Dallas (TX), Teterboro(NJ), Seattle (WA), Denver (CO) and LasVegas (NV). Most shops flourished, butDuncan-BTL Installs FDS-2000

Duncan Aviation-Battle Creek isinstalling one of the first Rockwell/ CollinsFDS-2000 multicolor LCD flat panel display systems ever placed in a GulfstreamII. The GII is slated to return to service in October with the recently released FDS-2000 system in place of its electro-mechanical indicators, attitude directorindicators (ADI) and horizontal situationindicators (HSI).

Duncan Aviation will STC the FDS-2000retrofit, which consists of four AdaptiveFlight Displays, two Display Select Panelsand two Data Concentrator Units. Whileproviding the aircraft interface, data processing and control, the FDS-2000 canalso display EGPWS directly in front of thepilot and co-pilot.

The EHSI has two display formats inaddition to an HSI (Rose) and expanded-compass (Arc) mode. A “Compacted Display”is also incorporated to allow a “compressed”display of EADI and EHSI on the individualdisplays. The FDS-2000 system will allowupdated state-of-the-art LCD displays usingexisting or new equipment and additionalcapabilities may be available depending onthe installed avionics.

Customers Race for DuncanOn-site maintenance and

completions customers atDuncan Aviation’s Lincoln

facility receive certificates for redemption atSpeed Indoor Racing, a Lincoln businessthat boasts one of America’s largest indoorrace tracks. Good for one “Arrive & Drive”session in go-karts that can reach 47 milesper hour, these certificates let customersrace each other and see how they place.Following is a list of recent record lap times:

Dave Kelley, R. J. Reynolds, 27.48 secJoe Brannan, N Squared Aviation, L.L.C., 27.67 sec

Keith Anderson, Cross Timbers Oil Company, 28.89 secCharles Hartzell, Richmor Aviation, 29.37 sec

Milton McNeely, Cross Timbers Oil Company, 30.61 secJerry Gleim, 31.16 sec

Community Support ProjectsDuncan Aviation believes in educating

our youth and the general public about general aviation and business aviation. Aspart of this belief, the company and itsemployees give resources and time to vari-ous causes. Following are three significantdonations made by Duncan Aviation overthe last few months.

Learjet 23 to Kalamazoo Air ZooAn original Learjet (1965 Learjet 23) was

recently donated to the Kalamazoo Air Zooin Kalamazoo, Michigan, by DuncanAviation, which had owned the historicalaircraft since 1989. Still sporting its originalinterior (complete with eight-track tapeplayer), the Learjet was one of the originalseries invented by William Powell Lear, Sr.Because the roots of jet-powered corporateaviation can be traced back to the Lear, wefelt the airplane should be on display, allowing visitors an up-close and personalview of corporate aviation in the 1960s.

Lincoln Children’s MuseumChildren visiting the Lincoln, Nebraska,

Children’s Museum can now learn about airplanes, airports, air transportation, weather and Nebraska aviation historythrough a new exhibit called the Sky HighAirport. Sponsored by Duncan Aviation, theexhibit includes a real Cessna 152 aircraft(donated by Duncan) that the kids canexplore and “fly.” Other exhibit attractions

include asmaller pre-tend aircraftfor toddlers, awheelchair-

accessible cockpit, working communicationsbetween all three aircraft and the “controltower,” a hangar, a live computer link offer-ing weather information, navigational mapsand instruction, and a mechanic’s cornerwhere children can view real tools andmake repairs to a pretend engine.

An Unusual After-School ProjectSeveral Duncan Aviation-Lincoln

employees volunteered at Lincoln’s

Duncan Satellite Shop Program Celebrates 15 Years

Our Accessory Team Thinks Like You DoThere are many phrases an operator

with a weekend AOG accessory problemdoes not want to hear in their moment of need. Unfortunately, at some other facilities, they invariably do hear the following:

“Well that’s an overtime charge.”“We don’t work weekends.”“Send it in. We’ll start Monday.”“We don’t have loaners or exchanges.”“Our shipping & receiving person isn’t

here on Saturdays and Sundays.”“What’s an Accessory Time & Material

Exchange?”

At Duncan Aviation, we’re aviationenthusiasts; we think like operators do.If you’re AOG with an accessory prob-lem, our goal is to get you back in the airas soon as possible. The phrases thatoperators hear from Duncan include:

“There are no overtime charges for a normal weekend service.”

“Duncan’s Accessory Shop is open every Saturday-Sunday from 10 a.m. until 10 p.m.”

“Send it on in. We’ll start working on itas soon as it gets here.”

“We have loaners and units ready for exchange.”

“Our shipping and receiving team is always ready for your shipment.”

“Yes. We have an Accessory Time & Material Exchange Program.”

At Duncan, we’re not only proud ofhow we respond to customer requests,we’re proud of the fast service we provide.With proper scheduling, current accessoryturntimes include one to two days on stabactuators, two days on starter/generators,four to six days on King Air and Learjetlanding gear, and the time-saving listgoes on and on.

Duncan also reacts quickly to industrychanges. For instance, when Duncan’sAccessory team found out about therecent Challenger 120 month landinggear requirements, an advanced copy ofthe requirements was obtained. Afterthat, in order to satisfy demand from ourcustomers, required tools were purchased,testing capability was established, testequipment was built and an inventorywas purchased to handle any corrosionthat was found. As you can see, atDuncan Accessories we’re not only hereseven days a week, we’re ready for yourtoughest and largest problems, too.

For more information about our weekend work and our fast accessoryturntimes (even over weekends), giveChris Gress, Components ServicesSales & Marketing Representative, a callat our toll-free number (800.228.4277),his direct line (402.479.1664) or on his cellular phone during weekends(402.450.5216).

Satellites Expand For Installs

Many operators have discovered theflexible scheduling, on-site service and minimal downtime offered by Duncan’snationwide network of satellite avionicsshops. Quality repairs and accuratetroubleshooting make our satellitesthe first choice for their regional customers.

In addition to this role, a growingnumber of satellites have becomeviable options for customers seekingprofessional installation of complexavionics systems. Currently, Duncanshops in Teterboro, Van Nuys, Denver,Dallas and Las Vegas are designatedas installation centers as well asline/bench maintenance facilities. Wealso have a traveling install team thatregularly performs installations atsatellites without install teams of theirown. Recent satellite shop-installedsystems include TCAS II, EGPWSMagnastar Telephone, SatCom, Radarand Flight Management Systems.

Though the satellite facilities aresmaller than Duncan’s two nose-to-tailsupport facilities, every aircraftreceives the same award-winning service it would in Lincoln or BattleCreek. We accomplish this by backingeach satellite team with the samewealth of materials, engineering, experience and manpower available tothe Lincoln and Battle Creek teams.Several STCs have been completed on-site at satellite locations and havebeen added to the extensive library ofmore than 450 individual STCs awarded to Duncan Aviation.

For more information, contact DavePleskac at 402.479.1509.

Cleveland and a couple of other short-livedfacilities were closed because of changes inthe economy, not enough aircraft at thebase airport or the wrong mix of aircraft.

Initially, Duncan performed only avionicsline service, although some shops quicklyexpanded into bench work. At the time, thesmall shops were not able to do installa-tions. Since the inception of the Teterboroshop in 1995, however, that has changed.We now have five shops that do majorinstallations and several other performingalmost to that level. Most of the others willsoon do installations.

Another satellite change in recent timesis the introduction of subsatellite locations.The difference between a satellite and asub-satellite is that the sub-satellite doesn’thave bench repair capabilities and operates under the repair station of itsmain satellite. The subs have ramp testequipment and perform avionics line maintenance and biannual certificates.They require minimal space and are usually located at an airport close to asatellite facility—usually within 45 minutes. That way, we can share technicalpersonnel as needed.

We are proud of the effects our satelliteavionics shops have had on the industry.We saw a need and reacted to it by providing high-quality work close to our customers. For more information, contactDon Fiedler at 402.479.1538.

Airshow TV InternationalTakes Flight

Who needs a window seat when you haveLive Airshow TV International in your aircraft? The much-heralded system hasarrived—or should we say departed—forthe first time in a retrofitted Falcon 50completed by avionics installation expertsat Duncan Aviation’s Lincoln, Nebraska,location.

When it comes to staying connected tothe world’s latest breaking news, financialinformation, weather, sports or movies,nothing compares to the instant informa-tion of television. Using a sophisticatedsatellite tracking system, the revolutionaryAirshow TV International receives thesame signals used by U.S. and Europeanhomes and delivers them to the monitors inthe Falcon 50. The system is effective inmore regions of the globe than ever beforeand plans are in place to expand into Asia,South America, and others.

The multi-channel Airshow TV systemcan deliver different signals to multiplemonitors within the aircraft. This allowspassengers in the forward section of theaircraft to watch CNN, while those in theback flip between HBO and ESPN—keeping everyone in tune with the eventsoccurring six miles below.

Duncan Aviation has already completedtelevision system installations on theFalcon 50 and 900, and is ready to do thesame for Falcon 2000s, Gulfstreams,Challengers and others with vertical stabilizers sturdy enough to house theantenna assembly. For more information,please contact Steve Elofson in Lincoln at 800.228.4277 or Dennis DeCook inBattle Creek, Michigan, at 800.525.2376.

UNFORGETTABLE PEOPLE — LEGENDARY SERVICE

In 1966, Duncan Aviation began installing avionics with a 10-memberteam. For 34 years the team has refined its methods, grown to include

301 members and is an award-winning component of the 1,600 memberDuncan Aviation team. Duncan Aviation offers nose-to-tail support at its facilities in Battle Creek, Michigan, and Lincoln, Nebraska, and supports 18 avionics bench and install satellite facilities located acrossNorth America. For the best scheduling options and the fastest turntimes available—get wired. Call Duncan Aviation today.

“During my 24 years with the Modifications Team, I’ve helped withthousands of installs—many of which were the first of their kind.This broad base of experience has made me more proficient withevery system I wire—whether it’s my first or 50th of its type.”

— Chuck Eighmy,Modifications Team Leader,24 years Avionics Experience

“One thing about aviation is that no two jobs are ever quite the same. Our customers request it all.From TCAS to Proline 4, from RVSM to satellite TV & telephones. Our award-winning Installationand Engineering Teams give me the confidence tooffer solutions to satisfy our customers’ needs.”

— Ron Hall,Modifications Sales,34 years Avionics Experience

www.DuncanAviation.com

Duncan Aviation-LNKLincoln, Nebraska800.228.4277402.475.2611

Duncan Aviation-BTLBattle Creek, Michigan

800.525.2376616.969.8400

AMPLE EXPERIENCE — ABUNDANT KNOWLEDGE

“Virtually all aircraft systems interface differently, and the 400 STCs we have developed helpus meet the demands of today’sbusiness aircraft operators. Ourexpertise and preplanning allow us to offer the industry’s quickestturntimes. Additionally, post-salesupport — including detailedwiring diagrams — ensure that our customers have all the information they need to make their next project simpler and less expensive.”

— Dan Buzz,Senior Systems Engineer—DER,23 years Avionics Experience

Fredstrom Elementary School to help 36 members of the sixth grade class builda single-seat, 40-horsepower ultralight

aircraft.Underwrittenby a grantfrom DuncanAviation, anultralight kit,nosecone and

instrument panel were purchased, instru-ments for the project were donated by JimSensale of Aviation Instrument Services inMiami, Fla., and tools were donated byLincoln’s Sears store. Students andDuncan volunteers then spent two hourstwo days a week for an entire semesterbuilding the aircraft. The project gave thekids a chance to learn to read blueprintsand building instructions, brainstormideas, work through solutions as a team,learn from mistakes, and gain confidencein completing a complicated project all ontheir own. The ultralight was completed inMay and successfully test flown byDuncan employee Ted Miller while thesixth grade class watched and cheered.

Our Hawker Services Go BeyondMaintenance & Completions

Duncan’s Accessory Shop has manyHawker services to help support ourAuthorized Hawker Service Center statusin Lincoln and Battle Creek. We can comply with the Hawker 4000 landinggear overhaul and have added a largeAPPH inventory. Our extensive Hawkercapabilities include fuel and hydraulicpumps as well as many different airvalves. We have been able to reduce theprice on some air valve overhauls and areworking hard to reduce the cost and turntimes for air valve motor rewinds.

RVSM Certification for Challengers,Jetstars and Falcons

In response to numerous customerrequests, Duncan Aviation has formed anRVSM program for Canadair Challenger600, Jetstar and Falcon 20 aircraft. Wehave begun the engineering and design

phase of the program and will develop a working schedule for cooperating aircraft owners/operators willing to participate in thedata collection, flight test, and certificationphase. Duncan Aviation’s engineering depart-ment is working with an outside aerospaceengineering firm for data collection and analysis and Duncan will certify the altimetryequipment for the aircraft by STC. Upon completion, the outside firm will performRVSM certification by an accompanying STC.When both STCs are complete, the FAA willgrant group certification, which will includecontinuing airworthiness certification instruc-tions. Interested aircraft operators in need ofRVSM certification are encouraged to contactthe Duncan Aviation Modification Sales groupat 800.228.4277 (Lincoln) or 800.525.2376(Battle Creek) for further details.

Duncan Aviation Excellence Award The third annual Duncan Aviation

Excellence Award will be announced in Octoberat the NBAA Convention in New Orleans.Established in 1998, this award recognizes anindividual for his or her significant commit-ment and leadership to the business aviationindustry. As part of the award, $2,500 is donat-ed in the recipient’s name to his or her favoritecharity. Past recipients include William “Bill”Wagner, Chief Pilot of Townsend Engineeringand former Chairman of the NBAA Board ofDirectors, and Albert Lee Ueltschi, Chairmanand Chief Executive Officer of FlightSafetyInternational, Inc. If you would like to nomi-nate candidates for the award in 2001, pleasecall Steve Gade, Duncan’s Vice President ofMarketing & Sales, at 800.228.4277 or402.475.2611.

Do You Have TAWS Questions?A planned FAA mandate for certain aircraft

has made TAWS, Terrain Awareness WarningSystem, a hot topic in recent aviation media.To learn how this mandate could affect you andhow TAWS systems will interface with your aircraft’s existing systems, contact our award-winning avionics sales team today. In additionto providing accurate quotes, they provide operators with straight answers to their toughavionic questions and help them plan for future

system upgrades. Call 800.228.4277 totalk to your Lincoln representatives or 800.525.2376 to reach our Battle Creek team.

Duncan Installing Universal MFD-640Duncan Aviation is in the process of

installing the Universal MFD-640 systemin several aircraft, including the Falcon 50, Gulfstream II and Challenger600 with others to follow. The MFD-640can be integrated with the Primus 880,660, 440, 400 and 300SL radars, UNS-1series and GNS-XLS Flight Managementsystems, MK-V and MK-VII EGPWS, UNSTAWS, CAS 66A, CAS 67A and otheravionic systems.

Duncan Performs Hawker Wing Demates

Duncan Aviation’s Lincoln facilityrecently performed wing demates on twoHawker 800XP aircraft—a first in theindustry. Because of an incorrect heat-treat process of numerous wing bolts,some 40-45 aircraft may be required tohave these bolts replaced. Duncan isassisting Raytheon in the inspection andreplacement process of these bolts. Inorder to accomplish this, the wing must belowered from the fuselage and the fuselagemust be raised, providing access to thebolts. This is a first of its kind field procedure. Besides having the knowledgeto perform this procedure, our Duncanteams acquired and designed fixtures toaccomplish the demates in record time.

Duncan Performs Falcon DemateDuncan Aviation’s Lincoln facility also

recently performed the first field demateon a Falcon 50. Because of severe corrosion in the wings and wing junctionplate, demate was required to replace thecorroded junction plate. This was no smallfeat as support fixtures were shipped infrom various locations throughout thecountry. Our teams aggressively accom-plished this task, setting yet anotherDuncan milestone.

AT-A-GLANCE

Duncan Design combined custom

serpentine cabinetry, acomprehensive entertain-ment package, updated communications equip-ment and new coveringthroughout, to redefinethe elegance and increasethe functionality of thisFalcon 900 cabin space.

Strategically placedtouchscreen control pan-els operate every functionof the entertainment system from key locations

throughout the aircraft. Flat-screenmonitors deliver video from the VCR,DVD or Airshow 400, a CD player renders the selected soundtrack of flightand 15 speakers bathe the cabin with perfect sound. This well-designed ensemble effectively creates a refuge fromthe bustle below.

In addition, an all-inclusive work-station and communication systemprovides contact with clients and co-workers on earth. Satcom, dataports, and a fax machine keep thelines of communication open at any altitude.

CUSTOMER FOCUSED — ACCESSORY ASSISTANCE

UNFORGETTABLE PEOPLE — LEGENDARY SERVICE

www.DuncanComponents.com

Duncan Aviation-LNKLincoln, Nebraska

800.228.4277402.475.2611

Duncan Aviation-BTLBattle Creek, Michigan800.525.2376616.969.8400

Every business should be “focused” on cus-tomers. The Unforgettable People of Duncan

Aviation are way ahead of the curve when it comesto customer focus, providing different types of accessory capabilities for multiple airframes. New customers are often shocked to find all their accessory needs can be handled at one place,Duncan Aviation. And with our new accessory weekend team, your turntimes never looked better.Extensive capabilities. World-class turntimes. AndLegendary Service. At Duncan Aviation, we’refocused on the needs of customers seven days a week.

“Our aircraft is coming up on an inspection. Because of flight schedules,we haven’t had time to get the generators, servos and landing gear overhauled. Do you have these capabilities and how fast can you turnthem? Also, what do I do if I need to check on something after regularbusiness hours?”

— A Frantic Customer“Duncan’s accessory capabilities includeeverything you’re looking for—and our newweekend team ensures that your turntimeswill be better than industry norms. You canuse our internet guide to check our capabili-ties and whether we have a loaner or a Time & Material exchange available. Justbookmark www.DuncanComponents.com

and you’ll have the best components service in theworld at your fingertipsseven days a week.”

— Chris GressComponents Service Sales & Marketing Representative

Duncan is Prepared for Your Next Avionics Failure. . . Efficient Loaner Flow Increases Options

Anyone who uses ATM machines orwrites checks for cash knows that extraservices too often begin to cost money. Inmany cases, that is because those extrashave become inefficient offerings becauseof neglect or poor planning. That is notthe case at Duncan Aviation! Our freeavionics loaner pool has been around formore than 20 years. And with 2,600 loaners available, we probably have whatyou need.

Duncan Aviation ships about 880 loanerunits each month. These loaners let uswork on your unit even while your aircraft is flying.

With so many loaner units coming andgoing, we employ a full-time loaneradministrator to keep the loaner unit flowmoving efficiently. Cheri Burgerperforms this duty for Duncan. . . and shetakes her job very seriously. “As Duncangrows and customer demands increase,the necessity of moving returned loanersback into the pool fast becomes more andmore important,” Cheri says.

As Loaner Administrator, Cheri’s dutiesinclude verifying that Duncan receives aunit to repair within seven days aftershipping a loaner to a customer and making sure that the loaner is returned to Duncan within 14 days after we ship acustomer their repaired unit. Doing soensures that loaner units are available foras many Duncan customers as possible.

In order to keep customers from incurring late fees or rental charges,Cheri monitors the loaner pool carefully.Because of the volume of loaners beingsent, it is important to keep them flowingthrough the system efficiently. It is alsoimportant to future Duncan customersthat loaners are returned in a timely fashion. Cheri processes more than 30incoming loaner returns a day, ensuringthat each is returned to the pool. She haseven helped customers track down loanersfrom aircraft that are sold while theirunits were still at Duncan for repair.

Cheri is completely customer driven.Give her a call at 800.LOANERS(800.562.6377 ext.1674) when you havequestions about loaner units or if you’rehaving trouble making your return deadlines. She is always ready to help customers out and keep Duncan’s loanerprogram the way it has always been—FREE.

Loaner Administrator Cheri Burger and Components Services Technical RepresentativeTeam Leader Dan Magnus pose in Duncan’s loaner pool storage area.

At Duncan Aviation, we have positioned ourselves as a “one-stop shop” for Challenger work as well as for Learjet, Falcon, Citation,Hawker, Gulfstream and Galaxy aircraft.

Duncan Aviation’s JetResources has developed aproven analysis method ideal for those looking toevaluate and compare pre-owned aircraft muchdeeper than on price alone. With more than 3,000completed transactions and 1,400 aviation expertsin its employ, Duncan Aviation is an invaluablepartner in helping you understand the price-valuerelationship and make an informed decision.

Figures never lie, but they can be manipulated.

“None of us really understands what’s going

on with all these numbers.”– David Stockman

On the United States Budget (1981)

800.228.4277; 402.475.2611www.DuncanAviation.com

Expanding ChallengerCapabilities

Through the years, Duncan Aviationhas supported hundreds of customers asthey have added to their fleet or upgradedto new airframe models. As the industryhas grown and expanded, we have donethe same. Once known primarily forLearjet expertise, we have successfullyexpanded our expertise to includeCitation, Falcon, Hawker, Galaxy,Gulfstream, and Challenger aircraft.Each addition to our core airframe grouphas been done with careful considerationso that we could successfully provide“Duncan Quality” support.

Most recently Duncan has been buildingits Challenger team. A major step in thisdirection came in April of 2000 whenEddie Fincher accepted our newly createdposition of Challenger TechnicalRepresentative. Eddie’s aviation andChallenger background is impressive. Hisaviation experience began with avionicsmodifications for police and medivac helicopters. In 1987, Eddie began workingfor KC Aviation in Dallas. At KC, he wasa member of the completion deliveryteam, specializing in Challenger andGulfstream models. With this strong completions knowledge, Eddie thenmoved to the engine shop where he was in

charge of line maintenance for the ALF 502 and the CF34 enginelines. In November of 1998,Fincher joined DuncanAviation and continued withline maintenance, specializingin CF34 engines in our newEngine Service Center.However, the appointment toChallenger TechnicalRepresentative in April iswhat Eddie sees as the highpoint in his career.

Over the last few years Duncan has alsobeen assembling the remainder of theChallenger team. Challenger airframesupport tooling and test equipment havebeen purchased. One of our experiencedairframe teams has been schooled on theChallenger models and another team isbeing prepared to help meet the demand.Our Accessory shop has also expandedand is now approved and experienced athandling the 120 month landing gearrestoration. Our APU team has beenbeefed up and now has good experience onthe Challenger APU. With the team’seffort and Eddie’s expertise, Duncan hasbeen able to expand and further defineour Challenger capabilities. Our award-winning interior and paint packages areavailable, as well as all major airframeand engine inspections. Other capabilitiesinclude APU repair/inspection, and

avionics installations including TCAS, EGPWS,Dual FMS upgrades, Airshowwith flat-panel displays, and others.

A distinct advantage ofDuncan Aviation is our ability

to do the whole job. Eddie Fincher statesthat his goal is to be a “One stop shop forall Challenger work.” Our new hangar issomething that will help us achieve thisgoal. With the additional space, our goal isto expand our Challenger work to itsgreatest degree ever.

Eddie’s 28 years of aviation experience(13 with Challenger aircraft) and our newhangar and facilities in Lincoln create apowerful combination. Remember thatEddie is not only an asset for us; he andall of our technical representatives areavailable to you for FREE technicaladvice. For a complete explanation of ourChallenger capabilities, please contactEddie Fincher at 402.479.4227 or800.228.4277 or Skip Laney at402.479.1525 or 800.228.4277 in Lincoln,Nebraska.

Duncan Aviation HasExperience With Aging Aircraft

Over the last few years, the highdemand for business aircraft has outpacedthe production of new aircraft. This strongdemand has increased the value of existing aircraft and has postponed theretirement of many older aircraft. Becauseof this, the business aviation fleet is showing signs of age. Many of the aircraftin daily use are more than 20 years old.Maintaining the reliability and safety ofthese “aging” aircraft presents a challengeto both operators and maintenance facilities alike. At Duncan Aviation, we arehelping operators solve difficult, unusual,“new” challenges on older aircraft everyday. We see the special maintenance challenges on these aircraft in two broadcategories: aircraft age-related issues, anddeclining support issues.

As the structure, components andengines of an aircraft age, corrosion, brittle wiring, structural cracking, anddeteriorating sealant can make mainte-nance very challenging (and more costly).In an older aircraft corrosion is public enemy #1 . . . and it does not discriminate between aircraft makes. Ifleft undetected, over time small amountsof corrosion can grow to compromise thestructural integrity of the airframe. Thekey to fighting corrosion is prevention andearly detection. At Duncan, our techni-cians are very experienced at inspectingfor all types of corrosion and skilled at the application of all the latest primersand corrosion fighting schemes. And if corrosion is found, our structural repair teams can handle even the most challenging repairs.

While corrosion is a major concern onolder aircraft, electrical problems andleaking air or fuel may cause the biggestaggravation for operators. Older, brittlewiring can cause intermittent electricalglitches while old sealant can lead to hard-to-find fuel and air leaks. Theseaging aircraft problems require patiencefrom both the operator and the technician.Troubleshooting can take time and evenexperienced, skilled technicians may inadvertently induce other problems whenthey disturb brittle wiring and sealantwhile making a repair, all due to the age ofthe aircraft!

Older aircraft that are out of productionmay also suffer from a decline in supportby the OEM. Understandably, the manu-facturer is more focused on the productionand support of newer aircraft, so as an aircraft ages, the lack of availability ofparts, technical support and engineeringsupport becomes more of an issue. Thisdecline in support, coupled with the problems discussed earlier, has really puta demand on our technical specialists. OurTech Reps have become very skilled at

“finding” the support needed to addressdifficult parts issues, corrosion issues, ortroubleshooting on older aircraft. Buteven with our experienced staff, customers must be aware that the uniqueproblems presented by older aircraft willrequire extra time and expense to solve.

One last “aging issue” that may affect afew very old aircraft bears mentioning.On some aircraft there is a serious declinein maintenance and technical expertise.This happens as the aircraft countshrinks and maintenance shops see themless and less. Operators of these aircraftneed to search out and find those fewremaining shops that have the expertise,equipment, and desire to provide goodcare. This decline may be frustrating, butremember that many of our bright, youngtechnicians were not born when these aircraft were delivered.

In any case, whether the age is 18 or 28 years, careful consideration needs to be taken when choosing a maintenancefacility to care for your aircraft. You maythink the aircraft is just in for a routineinspection, but a corrosion problem maycome up. Significant repairs may berequired. Many of these problems areimpossible to forecast, and you don’t wantto find that the service facility you chosecannot finish the repair. You could be

faced with a very long repair or the needto move the aircraft to another facility.Both scenarios are hardly time or money savers.

When choosing a maintenance providerfor your older aircraft, consider theamount of experience the technicianshave had with your aircraft. If a facilityhas addressed these “aging” problemsbefore, your job will conceivably go muchfaster. Additional technical support fromthe manufacturer is often required, so agood working relationship between thefacility and the manufacturer’s engineerswill allow the technicians to get answersfor your problems much more quickly.Beyond experience, issues such as secur-ing parts and special tooling requirementscan become huge factors also.

Finally, when dealing with your olderaircraft, patience is a must. Althoughexperience is vital, there are no quicksolutions to these problems. Smart, well-informed decisions are needed. Nofacility will immediately have all theanswers to problems that can surface withaging aircraft. So when you choose yourfacility, you will need to make knowledgeand experience your primary objectives.For further information, please call any of our technical representatives for FREE advice.

Battle Creek LocationFalcon Technical Representative –

Kevin Bornhorst, 616.969.8482Hawker Technical Representative –

Roy Olson, 616.969.8419Citation Technical Representative –

Joe Austin, 616.969.8422Gulfstream Technical Representative –

Jim Overheul, 616.969.8477

Lincoln LocationFalcon Technical Representative –

Ron Grose, 402.479.1640 Hawker Technical Representative –

Dick Hyde, 402.479.1561Lear Technical Representative –

Bill Schroeder, 402.479.1545 Citation Technical Representative –

Ed Johnson, 402.479.1555 Challenger Technical Representative –

Eddie Fincher, 402.479.4227

Eddie FincherChallenger Technical Representative

Aging Issues Found & Repaired by Duncan Technicians

Falcon:• Corrosion in general aircraft structure • Fuel tank corrosion at junction plate and sump areas• APU exhaust area corrosion • Lavatory area corrosion• Corrosion cracks in the frames and skins due to fatigue • Deterioration of protective treatments• Corrosion in the upper wing recess area• Cracking and corrosion in the S-duct area

of the #2 engine on Falcon 50s• Corrosion in the windshield frames

Hawker:• Protective coating on metal flaking off• Corrosion in the aileron flight controls• Corrosion of the flap and flap vanes• Corrosion in the vertical and horizontal

stabilizer• Corrosion between frames 6 & 13 along stringer 19• Corrosion on the lower inside skins of aileron flight controls in 800 series• Corrosion of the leading edge rebates of the wing• Lavatory blue water causing fuselage corrosion

Learjet:• Cracks in the main engine pylon• Upper wing to fuselage faring chafing against the fuselage• Concerns with glue holding the honeycomb in the baggage floor area

Citation:• Corrosion in the Center belly B.L.O. 00 stringer • Mechanical damage to cabin doorframes• Premature cycling out of landing gear components• Corrosion in wing “dry bay area”

Challenger:• Composite fairing mess corrosion• Lavatory leaks under Aft Branson Tank• Floor beam and seat track corrosion• 600 Hour T/R cracks