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“A STUDY ON IMPACT OF ISO PROCEDURES ON QUALITY CONTROL AT SIS”
INDEX
SL.NO CONTENTS PAGE NO
1. EXECUTIVE SUMMARY 1-2
2. STATEMENT OF PROBLEM 3
3. SCOPE & OBJECTIVE 4
4. INDUSTRY PROFILE 5-6
5. COMPANY PROFILE 7-13
6. PROFILE OF DEPARTMENT 14-30
7. RESEARCH METHDOLOGY 31-33
8. ABOUT ISO 34-37
9. IMPACT OF ISO AT SIS 38-47
10. FISHBONE TECHNIQUE 48-54
11. CALCULATIONS&ANALYSIS 55-59
12 FINDINGS&LIMITATIONS 60-62
13. CONCLUSION 63
14. BIBILOGRAPHY & ANNEXURE. 64-65
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CHAPTER –I
EXECUTIVE SUMMARY
BELGAUM CITY IS WELL KNOWN FOR THE FOUNDRY INDUSTRIES, WHERE
HUGE RESOURCES ARE AVAILABLE IN PLENTY PERTAINING TO IT .SHANTI
IRON AND STEEL is Known for the excellence of its quality castings manufacturing
company. SIS got its ISO certification in the year 2001. I have undertaken a project
entitled “IMPACT OF ISO PROCEDURES ON QUALITY CONTROL” at SIS.
An In-depth study was made to understand the nature of the organization as a
whole and exposed to get the practical knowledge. The main objective of the study is to
know the effective implementation of ISO 9001:2000 procedures and how it has helped to
improvise the quality as well as reduced the rejection rate.
Methodology of the study:
1. Determined the statement of the problem
2. Objectives of the study:
TO STUDY THE REASONS WHY SIS OPTED FOR ISO.
TO STUDY HOW ISO CAN HELP TO IMPROVEVISE THE
QUALITY.
TO ANALYSE THE REASONS FOR REJECTIONS IN PRE-ISO
PERIOD.
TO STUDY HOW ISO IMPLEMENTATION HAS HELPED TO
REDUCE REJECTIONS AND IMPROVE QUALITY CONTROL AT
SIS.
Research Design used in this study is explorative in Nature to collect the information .
Tools used for Data collection is
a) Primary source: Interaction with Accounts manager at SIS
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b) Secondary source : Company Brochure, Through Internet, Magazines and
Guidelines provided to company by ISO -true copy.
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Through “FISH BONE Technique” the reasons for rejections analyzed.
Some of the important findings are :
Reduction in expenses by 19% .
Effective ISO 9001:2000 guide lines helped in reducing the rejection of
materials .
Quality control ensures the improvising the quality & accuracy in production.
It was an opportunity to learn the practical aspects of industries. I choose this
topic concerned to company requirement.
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“A STUDY ON IMPACT OF ISO PROCEDURES ON QUALITY CONTROL AT SIS”
CHAPTER –II
1. IDENTIFICATION OF PROBLEM2. OBJECTIVES OF THE STUDY 3. SCOPE OF THE STUDY
STATEMENT OF THE PROBLEM
The management world has seen many new ideas, concepts, through innovation etc.,
which have emerged almost each day with the object of achieving result for the
organizations. One such concepts in TQM, which is almost done by, or other way using
different techniques, is QUALITY CONTROL, which was lead to many questions such
as what kind of METHODS ADOPTED IN IMPROVING THE QUALITY, It is
desirable to use different technique in REDUCING THE REJECTIONS, The study is
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“A STUDY ON IMPACT OF ISO PROCEDURES ON QUALITY CONTROL AT SIS”
being undertaken to know the relative importance and effectiveness of an ISO
PROCEDURES ON QUALITY CONTROL AT SHANTI IRON AND STEELS -
UDYAMBAG , BELGAUM .
The topic of the research report is “ A STUDY ON IMPACT OF ISO
PROCEDURES ON QUALITY CONTROL”.
Scope and objectives of the study
SCOPE OF STUDY:-
This Project Report highlights the importance of ISO certification and its Guidelines as
well as its impact on quality control, the procedures involved in production method , I,e-
pre & post implementation of ISO 9001:2000 certification.
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The organization is engaged in manufacturing the raw castings and machine castings
products like – oil sump, gear casing, side valves ….etc agricultural and a engineering
equipments.
Objectives of the study:
TO STUDY THE REASONS WHY SIS OPTED FOR ISO.
TO STUDY HOW ISO CAN HELP TO IMPROVEVISE THE
QUALITY.
TO ANALYSE THE REASONS FOR REJECTIONS IN PRE-ISO
PERIOD.
TO STUDY HOW ISO IMPLEMENTATION HAS HELPED TO
REDUCE REJECTIONS AND IMPROVE QUALITY CONTROL AT
SIS.
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CHAPTER –III
INTRODUCTION
TO
ORGANIZATION
INDUSTRY PROFILE
Gem of our State
Belgaum District, the second largest in terms of geographical area is growing to become
as a vibrant economy. Its strategical location, connectivity, salubrious climate, huge
natural resources, vast pool of human talent, cheap and skilled labor, educational
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facilities, recreation facilities lead the district towards a phenomenal growth in social,
economical, industrial and trade sectors.
Belgaum is the best amongst Tier Two cities in Karnataka, which the Government
is taking active steps to promote industrially.
ABOUT FOUNDRY INDUSTRY
VISION: To make Belgaum Foundry Industry World Class, Internationally competitive
and Environment Friendly.
MISSION: To provide World Class Infrastructure Facilities to the Foundry Units in and
around Belgaum to make them competitive and achieve excellence of performance.
From the early 1970’s, Belgaum began developing as an important centre for the
manufacture of heavy machine tools. Foundries and units producing auto components are
to tjis day daunting the international markets. Autonagar houses 1200 auto related
industrial units making body building autocomponents, crankshafts and machine tools
that act as ancillary units to large scale enterprises. The Government of India recently
approved a Foundry Cluster Project costing Rs.24.7 Crores to improve infrastructure
coupled with research and development. Booming automobile industry attracts a great
leap in foundry sector of Belgaum.
Foundry forms one of the major industrial sectors of Belgaum. It is also one of the
major economies of Belgaum. There are 142 foundries at present in Belgaum, out of
which 76% is small scale, 21% are medium scale & 2% are large scale foundries.
There are mainly two types of foundries that is Ferrous & Non-Ferrous. The
Belgaum foundries produce different types of casting ranging from 500gm to 1.8Tons.
Quality concern has become one of the major aspects of casting. The major raw material
required for foundries are sand (washed & unwashed), resin & alloys. The major loss that
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is incurred by the foundries is the wastage of sand as about 10-10,000Tons of sand is
wasted while transporting. The growth rate of these foundries is increasing drastically i.e.
in 2003-2005 the growth rate was 23% & in 2005-2006 the growth rate will be 34%. The
major threat cause to the environment due to these foundries is the fumes that is released
and the waste sand that is dumped in open areas. To avoid this certain measures are been
taken such as purifying of acidic fumes & providing a specific dumping area. The
Belgaum Foundry Cluster has planed to undertake a project “Sand Reclayning Machine”
in month of Dec-2006 which could be one of the major projects.
Some of the major foundries of Belgaum are Ashoka Iron works (I, II, III), A.K.P
Foundries, K.T.N Metals, J.P Foundries, Allucast, Allied Foundries etc. Among these
Ashoka Iron Works are major producers of casting which produces 3000Tons of castings
per month.
INFORMATION PERTAINING TO THE YEAR 2005-2006
Sl.No. Particulars Year 2005 Year 2006
1 Turnover 375crore 500crore
2 Exports 45% 85%
3 Employed persons 40,000 50,000
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SHANTI IRON AND STEELS
Company profile
Name of the company: Shanti Iron and Steels.
Location : #690, @ Udyambag, industrial estate ,
Belgaum- 590008.
Web site : www.shantiiron.net.
YEAR OF ESTABLISHMENT : 1 JUNE 1974.
Business: Manufacturers of ‘Ready to Assemble’ graded Grey Iron components for
OEM’S mainly in Disel engine , tractors and machine tool industry.
Shanti Iron & Steel established in 1st July 1974 . It is an ISO 9001:2000 company and
are pioneers in the manufacturing of 'Ready to Assemble’ graded Grey Iron Castings.
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VISION: The company has the vision for next 10 years to pioneer in supplying
casting of highest at optimum price which are subassemblies / parts by it self
for OEM’S in automobile, engineering and industrial applications.
It wants to be the “Best single source solution provider for all its customer
casting requirements”.
MISSION: SIS set out to the most perfect partner in manufacturing and supply of CI
raw & machine casting used in automobiles and agricultural equipments like tractor &
water lighting diesel engine etc.
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QUALITY POLICY
Shanti Iron & Steel wants to strive continually to improve the effectiveness of
the Quality management system through involvement & motivation of the employees so
as to meet customer requirements, to satisfy internal customer and enhance external
customer satisfaction.
STRATEGIC –OBJECTIVES
To REDUCE WASTAGE IN ALL INHOUSE ACTIVITY
To REDUCTION IN VARIATION
To REDUCE CUSTOMER END REJECTION
To provide the quality products.
To achieve cost effectiveness in the foundry and machine shop and in other
establishment totally in manufacturing fields.
To strive for employees empowerment team work & motivation shall contribute to
the growth of our organization.
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BRIEF VIEW ABOUT AN ORGANISATION:
In 1974 – company was established with production of grey iron only.
1990 – Expansion of foundary-unit-II in same premises.
2000 – Expansion into higher value addition First CNC machine installed.
2001 – Received ISO 9002:1994 certificate from TUV Rheinland.
2001 – Mechanization of foundry with machine moulding, sand plant and mould
conveying system.
2002 – Second VMC machine installed.
2003 – Fully automatic cold Box, core shooter installed.
2003 – ISO certification upgraded from ISO 9002:1994 to ISO 9001:2000.
2005 - State of art new HMC makino a61 installed along with the CNC CMM.
2006 – second HMC a51 makino machine installed.
2007 : foundry capacity expansion phase-II.
2007 – Third HMC makino a61 machine installed.
Form of ownership: Partnership organization.
Initial Investment : as on 31-3-2009 = Rs 6crores.
Annual turn over: 25 crores.
Industrial area : 3.5 acres .
Located in udyambag area in belgaum city because
Easy availability of raw materials.
Transportation & labour facility.
Good infracture facility.
Branches : No
Total Workers in the organisation: 380 - 400
380 REGULAR and 20 ON DAILY WAGES
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Departments : 7 departments viz,
Sales department
Purchase department
Accounts department
Dispatches department
Stores and spares department
Human Resource department
Quality department.
Licensing agreements : licensed under state and central government rules.
I. Central govt for commercial taxes under central exercise and customs.
II. Industry permission from DIC office.
III. Labour pollution control board.
Memorandum of Association:
Documents maintained in the different departments are as follows:
Factory Act – workers wages and salaries register are as per labour Act.
ESI/PF register for sharing both the partners and workers.
Dispatches and billing statements.
Articles of association:
Company meetings are conducted monthly with the workers, customers and other
concerned departments.
Patents and copy rights : no patents.
Branded goods are not manufactured, Issued quality assurance from ISO norms.
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MANAGEMENT OF THE ORGANISATION
As it is a partnership firm , partners are having the different responsibilities namely,
Sri . Kantilal .V. Porwal - managing partner looking over all the affairs of the
organization.
Sri. Shantilal .V.Porwal – managing production unit.
Sri . Santosh.K.Porwal – marketing affairs.
And other partners are working in HUF
Capacity.
Area of operation: In India and in Abroad.
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ORGANIZATION CHART
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MANAGING PARTNER
STORES ACCOUNTS PRODUCTION QUALITY ASSURANCE
MARKETING AND PLANNING
HUMAN RESOURCE
Q.A. MANAGERMANAGERS ACCOUNTS
MAN AGER PRODUCTION
STORES
SUPERVISORS
MANAGER MARKETING & PLANNING
ASSISTANT MANAGER
STORES
ASSISTANT
CHIEF ACCOUNTAT
ASSISTANT PRODUCTION ENGINEER
CHIEF CHEMISTT
CHIEF INSPECTOR
TECHNICIAN INSPECTOR
WORKMENACCOUNTS ASSISTANT
“A STUDY ON IMPACT OF ISO PROCEDURES ON QUALITY CONTROL AT SIS”
COMPANY ACTIVITY FLOW/ PROCESS FLOW
pp
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Measurement of performance monitoring
Corrective & preventive Action
Corrective & preventive Actions
Corrective & preventive Actions
New product Development
Sample submission & Approval
Correct Review
Production planning
Material planning
purchasing Receiving Inspection
Final Inspection
Stores Production -1 Foundry
Production-2 Machining
Sub contractor
Packing & Dispatching.
Training Calibration Control of NC products
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WORK PROFILE OF EACH DEPARTMENT
Production Department
1. Plant location : Udyambagh , Industrial estate
Near khanapur road , Belgaum-590008.
2 .Plant layout : 2 Qupolas machines having the production capacity of 3.00tonnes
FURNASE = 1tonne per hour
3 HMC machines (heavy duty milling machines) imported from japan.
In 1974 when the company established only 3 simple operating machines at
present totally there are more than 200 machines are installed. A growth oriented
organization.
3. Total workers in the production process : 300 – 325 workers.
4. working hours : total 8hours i,e 8.00am to 5.00pm.
5. power required : 1640KB high tension line purchased from HSCOM.
6. Raw materials required : CI (cast iron)scrap, ferromanganese, pig iron, coke sand,
fire wood, …………………………etc.
7. Manufacturing products: oil sump, lub oil sump, side wall, gear ceasing, drum liner,
oil engine parts.
Manufacturing process:
The Industry has a daily production on an average of 1500 units.
Process:
Iron & steel & other raw materials.
Sand pouring: the meited is poured in the pattern to give a desired shape.
Lab testing: after the desired shape is given the product goes for lab testing for
testing the chemical composition.
Dye casting: here the product is processed in a machine.
Machining : this step gives the product accurate shape.
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Lab testing: here the product is tested for the qualities like strength, dimensions and
hardness.
Packing : the final product is packed in such a way that it does not get damaged
during shipment.
The production takes place by using 2 methods:
1. Conventional method – manual
2. Modern method - CNC machine.The production centre has monthly performance
measurement system.
3. The measurement is done to actual s with the standards like defects, rejections,
customer complaints, sales……..etc.
Divisions:
1. Mechanical division: concerned with the breakdown of machinery.
Electrical division: concerned with loose electrical problems.
PRODUCTION PROCESS[planning/methods]
1. Incoming raw material
2. Moulding
3. Core making
4. Melting
5. Fettling
6. Stress Relieving
7. Painting
8. Machining
9.Pressure Testing
10. Analysis, Testing & Inspection
11.Packing.
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INCOMING OF RAW MATERIAL:
In house raw material inspection & testing facility
In-house small pattern manufacturing, modification, repair
and storage facility (for 1000 patterns)
New pattern manufactured by approved pattern specialist.
Pattern made of Aluminum, wooden and resin.
In-house match plating facility.
MOULDING
Mechanized sand plant, 20TPH capacity each
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Hand Moulding for bigger and heavier castings ( > 100Kg)
Green Sand, CO2 moulding process
Mechanized mould conveying system.
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CORE MAKING
Cold Box core shooter, Compax make,50 litre capacity.
Cold Box ,Oil Sand, No bake,CO2 & shell core (sub-contracted) core making
processes .
Core Weight max up to 100Kg.
MELTING
Inductotherm 1250 kw Induction furnace, 500 Kg/hr with 2 crucible Cupola: 2.5
ton/Hr, 2 nos
FETLING
Knock out machine, capacity 500Kg
Shot blasting machine- 500kg/hr-2 nos.
Chipping, grinding and gauge inspection, wherever required.
STRESS RELIVING
Inside working space
1200x1050x900 mm, with 2 ton capacity
Programmable control unit to control the cycle.
PAINTING
Spray painting booth and dip tank facility
Primer paint as per customer specification
MACHINING
Makino a61 HMC Machine with X Y Z 730 x 630 x 630mm with HSK 63 Spindle
& 60 tools ATC - 2no's Makino a51 HMC Machine with HSK 63 Spindle and 40
tools ATC XYZ 560 x 560x 600mm and Hitachi Seiki HC500 HMC machine with
650 x 650x 550mm with BT50 spindle & 30 tools ATC.
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Cincinnati make VMC with Acramatic 2100 controller. Axes traverse,
750x510x510 mm with ATC of 21 tools, Batliboi make VMC with Fanuc control,
axes travers 510 x 510 x 510mm with ATC of 21 tool - 2 Nos.
Mario Carnaghi(Italy) Make, Double column type planning machine with
grinding attachment with stroke of 3000 mm and traverse of 1000 mm. Max
height of job 800 mm.
Gullemin Sergot Pegarde Make, Single Column type Planning Machine with
milling attachment with stroke of 2000 mm and traverse of 1000mm.Max Height
of the job 600 mm.
WMW ( German) Make, boring machine with traverse of 1000x1000x600mm.
Horizontal &Vertical Milling machine( 5Nos) Radial drilling
machine(8Nos)Shapping machine, Lathe Machine (8Nos).
PRESSURE TESTING
Testing bench size 700 x 400 mm - 2 Nos
Testing Pressure up to 30 bar.
ANALYSIS TESTING INSPECTION
'SPECTRA' make Spectrometer Model Spectromaxx LMF 04
Laboratory with Strohelin apparatus, Digital muffle furnace,Distilled Water
Plant,Polishing disc,ASTM sand siever,Permeability Meter,moisture
tester,Compression Strenght M/c,Sand washer Standard sand
Rammer,Physical Balance.
Sand analysis.
Mould hardness and core scratch hardness tester.
Ferro lab- instant CE,carbon and silicon analyzer.
Digital temperature meter. Dye Penetrant testing.
BHN Machine and Poldi Hardness tester
Metallurgical Microscope. Radiography and ultrasonic testing outsourced.
Measuring instruments
Granite surface plates.
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Digital height station,TRIMOS VA 600-measuring up to 600mm and accuracy 1
micron
CNC - Coordinate Measuring Machine Model SPectra 685, Accurate Make with XYZ
stroke 600 x 800 x 500mm respectively.
PACKING
Casting cleaned thoroughly with kerosene and then as per requirement cleaning on
Cleantech's High Pressure Machine with working envelope of Dia 1000mm x
400mm.
Machined surfaces applied with rust preventive oil.
Critical & Fragile area covered with plastic rings, wrapped in VCI paper/Plastic
sheet& sealed.
Finally packed in corrugated and wooden boxes as per customer requirement
EDP DEPARTMENT
ERP Software connecting all departments.
Advance shipment notice on customer's website.
AutoCAD Software to view and exchange CAD files.
QUALITY SYSTEM DEPT
The company works on the principal of continues improvement. Each department
are given objective goals in a respective work areas with a view to eliminate or
minimize it, so as to meet the overall companies quality policy and resulting into
improvement of quality management system.
Maintenance:
Trying to minimize the cost of production by proper scheduling. Time
management in the organization as per the china economy policy. To retain the
employees minimum wage is maintained. Using computer soft ware - “SAP” encompass
by Godrej software provider, it helps to maintain the documents in the organization.
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INVENTORY MANAGEMENT DEPARTMENT: [stores]
Raw materials are purchased as and when required, depending on the order chart.
No storing and wastage of materials.
ISO norms for quality assurance =100% is maintained.
TQM = 97% production is accurate and 3% is loss.
Total zero defect programme is maintained .
Spare parts are produced as per the customer order.
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Note : Due to recession period the organization has badly affected with the increase in
market prices.
Buyers will not schedule properly.
Iron and steel price are hiked suddenly.
In the recession period also the employees are retained by giving the minimum
wage .
LABORATORY:
It is used for the central process and testing the chemicals used in the production
process. It also tests the chemicals before entering in the stores. If any defects are found
in the materials receives, they are sent back to the suppliers.
The finished products are also tested for their chemical composition.
MARKETING DEPARTMENT
1. Area of marketing: In India and in Abroad.
2. Competitors : no
3. Raw materials: pig iron, coke, ferromanganese, cast iron……etc
4. Product profile :
Cast iron scrap, (CI graded) , Raw castings, machine castings.
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About customers:
1. Addison and company LTD Chennai
2. kirloskar oil engines pune
3. Electronic a machines LTD pune
4. Same dude spare – ranipeth Chennai
5. warthsila - Finland
6. worthsila – Italy.
7. Atlas copco ltd
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Annual sales: 25 corers.
Distribution channels : direct marketing i.e, from manufacturer to customers.
Marketing service: Has the expertise of supplying higher value added casting
components from a single point. In house facilities include foundry stress- relieving,
painting, machining, assembling and inspection and testing.
FORM PATTERN: Ready To Assemble or sub Assembled components.
Target market : for the firm is project companies & agriculture sector.
Pricing strategy: considerations while fixing the price for the goods-
a.Observing the price index in the market.
b.Taxes on goods viz- central exercise, CE sales tax, VAT’s ….etc
c. Transportation charges.
d.Price fixation for raw materials & products is vast one concerning in all the
organizations especially in growth oriented industries .
e. Iron and steel prices are fluctuating.
f. Export and import charges has to be considered.
Here in this organization, Quotation system is practiced for materials and given to
suppliers. As per the customer requirement production is processed. Inter national
transactions is monitored by “JP-MORGAN” And “UNITED WESTERN MONEY”
Organizations.
Conversion of dollars, Great Britain pounds, yens, Dinars Into Indian rupees and
comparatively other currencies. Foreign customers order to use the foreign imported
materials for the production of their spare parts as they required.
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For example: 1. ATLAS COPCO co’m LTD - pune
A foreign collaborated in India is one of the main customer to shanti iron .
Price mechanism :
Imported the devices to manufacturing their parts.
Prices are negotiable
Agreed upon both seller & buyers conditions.
Considering the raw material charges, employes salaries & wages and other
expenses and over heads ….etc are considered in price fixation. Totally it is a vast
mechanism.
2. BOSCH India ltd world recognized export oriented co’m.
They are the manufacturers of different types of plugs required to all types of
machineries, the event is collaborated one having their Head office in USA from their
they are asking for the materials has to be sold and purchased. They have to work under
the norms of India and USA.
About Advertisement:
Through the electronic media- internet and broad band Offerings are displayed
through net, if the buyers & suppliers both requirements are agreed. then the transaction
is carried out.
Foreign customers are easily catched through websites.
Transaction procedure:
In this organization, Determine of product requirement: product requirement are
determined through personnel visits & by telephone with customer authorized
representative by marketing head.
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Review of requirements: Review & finalization of product requirements are
carriedout by managing partner & marketing Head after resolving the differences
customer. Ability to meet defined requirements is reviewed with concerned departments.
A monthly marketing plan is prepared & issued to production by marketing, customer
before execution of orders confirms the requirements communicated verbally by customer
in writing. Marketing department maintains records of results of review.
Customer communication : constant communication with customers are
maintained by marketing Head through E-mail, telephone & mail services. The
communication will cover product information, schedules, amendments, customer
feedback/ companies. Delivery monitoring: monthly dispatch status is made in
coordination with production and stores department.
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ABOUT FINANCE DEPARTMENT:
So far SHANTI IRON & STEELS is a partnership concern partners are the stake
holders regarding the capital nukes of the firm.Initial investment as on 31-3-2009 = Rs. 6
crores.
Main Functions are:
Day to day financial dealings.
Receipts and payments for sales and purchases.
Availing of working capital and term loans
Preparation of profit & loss account & balance sheet.
Payment of tax.
Sources of SIS:
Canara Bank, HDFC Bank Tilakwadi Branch Belgaum and partners investment.
Bank finances to the extent of Rs. 1.5crs , open cash credit = Rs.70 lakhs and Bill
of exchange Rs 80lakhs.
Open cash credit – net worth will be estimated on fixed assets.
General reserves of the industries helps in the time of contingencies.
RBI & federal banks asks reserves for healthy growth of industries as well as
economy.
Types of Accounts maintained
Sales department maintains the following records:
Selling register
VAT register
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Receiving register
Sales invoice
Purchase register
Purchase invoices
Credit vouchers
Cash book
Stock book
Stores and spares register
Trial balance is the foundation of all accounts.
Monthly trial balance is prepared.
Trading and profit& loss account
Balance sheet
]Quarterly auditing of accounts
]Tax returns ………………………………..etc
Above are the responsible of Accounts manager as well as professional accountant
in the organization .
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1.Managing partner looks after whole financial affairs of the firm.Accounts officer
takes care of respective transactions to be maintained in the books of accounts.
2.Purchase: the credit period for the purchase of raw material is determined.
3.Sales: the credit period and discounts to be allowed to the customers is decided and
also the entries of domestic and international sales transactions are maintained.
4.HR : wage distribution.
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MANAGING PARTNER
ACCOUNTS OFFICER
PURCHASESALES HUMAN -
RESOURCE
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HUMAN RESOURCE ACTIVITIES IN SHANTI IRON AND STEELS
RECRUITMENTS:
New recruits as & when vacancies arise – skilled, semi-skilled and unskilled.
SELECTION:
Candidates Resume.
An assessment form is given by the company.
Salaries are negotiable.
Preference is given for experienced candidate.
Partners of the organization will finally interview the candidate
And the best one is recruited.
TRAINING:
On job and external training is provided for employees. Safety , Motivation, House
keeping , Waste Elimination ………..etc On Job training: Assessment, skill-matrix, Re-
training.
SALARY PREPARATION:
Issue of input list to UNIT-1, UNIT-2 and Fettling.
Muster updation fortnightly before 2 th and 17 th of every month.
And for monthly before 4 th of every month.
Feeding for salary advance, refreshments, paid leaves, paid holidays, incentives ,
Bonus ….etc
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SALARY GENERATION.
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SUMMARY REPORT TO BE VERIFY
Wages distribution on 4 th and 19 th.
Screen of print slips has to be check up properly.
BP-DA, incentive, GP-PF, ESI, PTAX, TOT-ALLOW, TOT-DEDN, NET.
Final net pay list with Bank A/c NOs, Canara Bank Deductions, UTI transfer
cash payable.
Cash withdrawl from UTI Bank .
7 th salary distribution
Summary copy to Accounts – 8 th.
Abseentism – Notices, Termination- resigned, settlements etc.
STATUTORY REPORT
ESIC
Monthly challans
Monthly return
Quarterly returns
Half yearly returns
Yearly returns.
Deduction of labour welfare fund of Rs.3/- during December plus Rs.6/-
Employers share total Rs.9/- and cheque of total amount has to submit Commissioner,
B’’LORE.
The following important records are maintained:
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FORM NO 11 – ADULT REGISTER
FORM NO 14 LEAVE WITH WAGES REGISTER
EMPLOYEES GRIEVENCIES LIKE ADV, ESIC FORMS,
PF WITHDRAWL, ETC.
FORM NO 30 & 31 INSPECTION OF CRANES & CHAIN PULLEY BLOCKS.
POLLUTION REPORT – WATER AND AIR POLLUTION.
COMBINED FORM NO 20, TO FACTORY INSPECTION AND COPY
TO ASST, LABOUR COMM, LAB OFFICER.
The total manpower consists of 380 employees-
Manager 1
Supervisors 12
Junior Engineers 3
Operators 32
Helpers 332.
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CHAPTER –IV
RESEARCH METHODOLOGY
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RESEARCH METHODOLOGY
METHODOLOGY
The term methodology refers to the process, principle and procedure by which the
problems are approached and answers are seeked. The methods chosen by an individual
are greatly influenced by his/her assumptions interests and goals.
One methodology differs from another in this respect and hence the conclusions
arrived may also vary. This chapter aim to present a clear idea of research procedure used
in this study. Since the value of systematic and scientific research lies in the
methodology. The goals should be reached with accuracy using least amount of time
precise planning prevents the study from deviating from the aims and objectives, the
scope set forth. A clear undSerstanding of the problem statement, scope of the study
objectives research design, and tools of data collection is necessary as they lend
credibility and well act as catalysts in putting the concepts into practice.
Hence, these concepts have to be under stood first in order to approach the different
aspects of the study.
STATEMENT OF THE PROBLEM:-
The management world has seen many new ideas, concepts, through innovation
etc., which have emerged almost each day with the object of achieving result for the
organizations. One such concepts in TQM, which is almost done by, or other way using
different techniques, is QUALITY CONTROL, which was lead to many questions such
as what kind of METHODS ADOPTED IN IMPROVING THE QUALITY, It is
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desirable to use different technique in REDUCING THE REJECTIONS, The study is
being under taken to know the relative importance and effectiveness of an ISO
PROCEDURES ON QUALITY CONTROL AT SHANTI IRON AND STEELS -
UDYAMBAG , BELGAUM .
The topic of the research report is “ A STUDY ON IMPACT OF ISO
PROCEDURES ON QUALITY CONTROL”.
OBJECTIVES OF THE STUDY
TO STUDY THE REASONS WHY SIS OPTED FOR ISO.
TO STUDY HOW ISO CAN HELP TO IMPROVEVISE THE QUALITY.
TO ANALYSE THE REASONS FOR REJECTIONS IN PRE-ISO PERIOD.
TO STUDY HOW ISO IMPLEMENTATION HAS HELPED TO REDUCE
REJECTIONS AND IMPROVE QUALITY CONTROL AT SIS.
RESEARCH DESIGN
Research design is a plan for the collection and analysis of data in a manner that aims at
maximum relevance. This study is in explorative research design method.
Exploratory Design: This method helps to gain the background information, to define the
terms, to clarify the problems and to establish the research objectives.
TIME AND PLACE OF THE STUDY
The study was conducted at “SHANTI IRON AND STEELS”. The factory is located at
udyambag, near khanapur road , Belgaum.
The study was conducted during General shift (8.30 am to 5.00 pm) from 15 th JUNE to
15th Aug 2009.
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TOOLS USED FOR DATA COLLECTION
Primary data collection method : Interaction with the Accounts Manager and Quality
control supervisor in SIS.
Secondary data collection method :
Company Brochure
Collected Pre & post ISO period Balance sheets
Through Internet
Magazines
Guidelines provided to company by ISO team Bangalore – a true copy.
Techniques used for analysis:
Fish Bone Technique by Dr. Kaoru Ishikawa
Operating Ratio .
Inventory turnover Ratio.
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A STUDY ON IMPACT OF ISO PROCEDURES ON QUALITY CONTROL AT
SHANTI IRON AND STEELS
INTRODUCTION TO ISO
The INTERNATIONAL ORGANISATIONS FOR STANDARDISATION (ISO)
was founded in 1946 in Geneva, Switzerland where it is still headquartered. Its mandate
is to promote the development of international standards to facilitate the exchange of
goods and services worldwide.
Recognizing the importance of quality systems, the ISO has developed a series of
standards, which is popular as ISO 9000.
These international standards were jointly developed by all ISO member countries
and are being adopted throughout the world.The ISO 9000 is a series of standards in
quality management systems, which can be adopted by all types of organizations
belonging to the government, public, private or joint sectors, producing and supplying all
kinds of goods , services and software.
These standards are generic and not specific to any particular product. They can
be used for managing the quality of output of manufacturing and service industries.
These standards were published for the first time in 1987. The aim was to
effective document quality management system requirements which needed to be
implemented to attain customer satisfaction. The implementation of ISO 9000 guides in
building the quality into products or services by preventing deficiencies during design,
production, installation and servicing processes instead of making expensive post-
production inspections and warranty claims and reworking.These standards were revised
for the first time in 1994. Based on experiences of several thousand companies, these
standards were revised again, the improved version came in 2000.
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By definition, ISO 9001:2000 is a series of generic standards on quality assurance
and quality management.
ISO 9001:2000 was created by the International Organization for Standardization:
Founded in 194
Based in Geneva, Switzerland
Over 110 member bodies
U.S. Representatives to ISO is the American National Standards Institute
To date, ISO has created in excess of 3700 standards which are used in various
industries around the world.
Meeting Customer expectations and requirements is the main objective
of ISO 9001:2000
ISO Registration provides assurance that customers needs are being satisfied In the family
of ISO 9001:2000 standards, there are three contractual quality
system models:
ISO 9000 generally applies to manufacturing companies that design and build
their own products and is comprised of 20 quality system requirements.
ISO 9002 applies to facilities that whose products are designed and
serviced by a subcontractor and who must adhere to all but one of the 20 system
requirements (excludes the design control element). We are ISO 9001:2000
Registered.
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ISO 9003 has the most limited scope and only requires conformance to
final inspection and test procedures. Must adhere to 16 of the 20 quality system
requirements.
ISO 9000 is a family of standards, guidelines and technical reports. This is the
premier internationalquality assurance award. This family includes:
ISO 9000:2000 - a starting point for understanding the standards. It defines the
fundamental terms and definitions used in the ISO 9000 family
ISO 9001:2008 - This is the requirement standard you use to assess your ability to
meet customer and applicable regulatory requirements. Certain third party
companies are authorize to assess you to this standard and provide you with the
certification. This replaces the older ISO 9002 and ISO 9001:2000 standards.
ISO 14001 falls under the ISO 14000 family and is an international standard to
evaluate an organization’s environmental management systems
BENEFITS OF ISO 9001:2000
Boosts any company’s reputation through the reputation of the International
Organization
for Standardization (ISO) and recognition of the Quality Management System;
Continuous improvement on your Quality Management Systems and processes
which improves the reliability of your internal operations to meet customer
requirements;
Over time, an overall increase in your performance that can positively impact your
bottom line.
Demonstrating a real commitment to service quality can transform your corporate
culture as employees welcome the need for constant improvement;
8 PRINCIPLES OF ISO 9001:2000
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IMPACT OF ISO PROCEDURE IMPLEMENTATION AT SHANTI IRON AND
STEELS
WHY SIS OPTED ISO QUALITY NORMS (9001:2000) .
Shanti Iron & Steel was established with an objective of manufacturing the CI castings
only. m/s Addison & com ltd and kolapur machinery ltd are some of the major customers
to SIS who are since from 1974, they are in need of both rough castings & machine
castings as well ,at that time SIS had only 3 machines was unable to meet customer
requirements, even though some customers are interested in SIS due to one major
machine called “ITALIO MARIO CARNAGI” double laith machine which gives 100%
accuracy . this type of machine was only 2 in Karnataka state, one was with HMT
Tumkur and other is with SIS. So SIS is one of the quality castings producer.
With a plan of expansion of unit and plan for Export & Import of goods & needs
for this the organization registered with EPCG I,e, Export promotion council &
Guarantee of India. To encatch the foreign customers and to enhance the sales in
domestic.
EPCG of India has informed SIS to apply for ISO certification with a special audit
programme under the International specific organisation which is meant for Audit . ISO
is a certifying agency in all departments of any organization to conduct the audit
programme under its guide lines.
ISO 9001:2000 certifying authority TUV Rhineland company of German is one of
the agency ment for ISO certification for Indian and Foreign for quality assurance.
Under this agency SIS Issues Guide lines for Quality Assurance.
Some documents are required to maintain for ISO certification.
1. Audit report from chartered Accountant.
2. Financial Records such as certified balance sheet, transperancy in all records.
3. Quality policies and objectives, Administration procedures
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4. Export & Import documents……. Etc
After sending the profile of the company for verification of council perusal,
The team of ISO certifying agency will visit the organization, they conduct a
meeting with top management, negotiates and provide the required guidelines to the
organization.
One of the major problem of SIS was Rejection of casting machines by customers
due to poor quality of raw materials used , no proper planning in production process,
mainly for quality assurance and to build a good image of the organization in the minds of
customer …etc for these reasons the company opted for ISO certification.
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TO STUDY HOW ISO CAN HELP TO IMPROVISE THE QUALITY IN SIS
After the visit of ISO team TUV Rheinland from Bangalore, they had a meeting
with functioning of SIS with their paper presentation of their requirements for
certification, under this they have suggested SIS some initial measures to be taken as per
their guidelines to the following departments.
1. Administration department
2. Accounts department
3. Sales department
4. Quality assurance department
5. Machine shop department
6. Labrotary department
7. Stores & spares department
8. Fettling department
9. Foundry unit
10. Inward & outward
11. Maintenance & security
The ISO authority has asked SIS to prepare some of their requirements under
representation applicable to each of above said departments.
Administrative Department:
In this dept the SIS partners I.e. Top management shall establish, document,
implemrntation & quality management system and continually improve its effectiveness
in accordance with the requirements of International standards.
Shanti Iron has following the steps given below
I. Identify the processes needed for the quality management system and their
application throughout the organization.
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II. Determining the sequence & interaction of these processes.
III. Determining the criteria and methods needed to ensure that both the operation and
control of these processes are effective.
IV. Ensures the availability of the resources and information necessary to support the
operation and monitoring these processes.
V. Monitor , measures and the processes.
VI. Implements the action necessary to achieve planned results and continual
improvement of these processes.
These processes are managed by the organization in accordance with the requirements of
this international standard.
Accounts Department:
1. In accounts SIS maintains the records as per the FERA Act and Indian Acts too.
2. An Encompass SAP software is used in the company to maintain the records.
3. If any fraud in accounts keeping the agency is punishes with an imprisonment cash
penalties for violating the business resolutions.
4. Under these SIS has to maintain the neat & transperancy in all the departments.
Sales Department:
1. In sales the certification authority regarding the existing records and what has to
maintain with records is verified and suggested.
2. Sales records is a backbone of organization which is looking after revenue & trading
of the organization, the same has been verified by TUV and suggested to minimize
the documents.
Prior to ISO certification SIS was maintained
1.Rough delivery notes.
2.Fair delivery Notes.
3. Hand written bills
4. Over writing bills
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5. Manual calculations of taxes.
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After ISO Certification
Tax invoicing policy system in sale bills, as per VAT Act and exercise Act.
Time of removal of goods required by central state commercial tax departments.
Same has to be posted in electronic media.
QUALITY ASSURANCE DEPARTMENT
The ISO Agency had provided the following guide lines in improving the quality
management system:
Quality sector has came across the thing has to be negotiated with an intension of
good quality has to be manufactured the certification team has asked SIS to improvise
the qualities in purchasing the raw materials and qualities in different types of raw
materials required by the steel.
Especially the agency facilitated to purchase the good quality of raw materials
which yields 100% contents which are tested by their own LAB, each & every material
purchased should be tested in labrotary the yield tested should be recorded in the papers
the record should be bring to their Notice this is first round & first change. Their will
visit to SIS after Every I, II, III changes implemented.
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EXAMPLES OF RAW MATERIALS AND IT’S CONTENTS
1. Pig Iron yields manganese,& silicon contents has to be tested.
2. Coke : fuel moisture content . in coke it is highly required for melting purpose.
China is the leading producer for coke.
3. Sand: silica content.
4. Copper : ferrous manganese.
5. Brazalian – pig iron.……………………………………..ETC.
In general quality management system documentation shall include:
a. Documented statements of a quality policy and quality objectives.
b. A quality manual,
c. Documented procedures required by this International standard,
d. Documents needed by the organization to ensure the effective planning,
operation and control of its processes, and
e. Records required by this international standard,Records shall be established
and maintained to provide the evidence of conformity to requirements and of
the effective operation of the quality management system.
f. Records shall remain legible , readily identifiable and retrievable.
g. A documented procedure shall be established to define the control needed for
the identification, storage, protection, retrival, retention time and deposition of
records.
Quality policy
a. Is appropriate to the purpose of organization.
b. Includes a commitment to comply with requirements and continually improve
the effectiveness of the quality management system.
c. Provides a frame work for establishing and reviewing quality objectives,
d. Is reviewed for continuing suitability.
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MACHINE SHOP
The ISO team has visited the machine shop of shanti Iron& steel, carefully
identified the weakness of machine shop s , like over oiling , machining loss….etc the
team advised to adopt a type of mechanization or accelerating the machines with
sophisticated in foundry 1.
Due to this adoption foreign customer will not reject the materials.
SIS had replaced the manual operated machines to computerized machines, i,e.
HMC- Heavy duty machines especially CNC machines. (computer Numeric controlled
machines).
SIS had 2 CNC machines which is fully utilized, 1 CNC has the capacity of
producing 100 machines for 8 Hrs.
Here the highly qualified &skilled operator has been appointed to look after
machining process in CNC .
When the SIS had purchased the first CNC machine from Japan fully
computerized HMC machine for Rs. 1,85, Lakhs against the Investment susidy Rs.10
lakhs .Investment subsidy for fixed Asset especially the machines is declared by central
Govt to promote the Indian Industry under the guide lines of financial & officers of a
GOVT of Karnataka. It observes the credibility of different departments of SIS and with
a communication to the Banker. i.e. Canara Bank – Tilakwadi Branch Belgaum. Banker
will collect the documents from SIS for repurkasion to sanction of the subsidiary. Here
the bank term loan facility is availed.
Such type of encouragements to boost the production units are entertained by
central& state GOVT.
The machine castings of SIS are supplied to –
1. Atlas copco com ltd.
2. New Holland Tractors.
3. Same Dued Italy
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4. Worth silla Finland. …..etc the exports are enhanced due to accuracy in
machining and good quality of raw materials used.
LABROTARY DEPARTMENT:
As per guidelines of ISO SIS has maintained the separate LAB to Test CI scrap,
Manganese , coke , pig iron, ..etc are tested with high range chemicals in different
processes in different machines for this purpose a specially manufactured carbon cups
from suge foundry solutions pune has brought, here the yield from raw material is keenly
exchequed gives correct and efficiency in the raw materials purchased. In pre ISO period
the materials are tested in cluster foundry centre in belgaum city, which was delayed
processes and not gives accurate result.
STORES AND SPARES DEPARTMENT :
In the shanti Iron & Steel the value of stores department is more than 5 Crs . here
the required materials are filled with machine tools , belts , oil lubricants, kerosene, disel
are stored for day to day requirements.
ISO 9000:2002 verified the system of stores & spares before the certification it
was not sophisticated and now fully computerized , each & every invoice with material is
Inward & recorded for this a concerned responsible person pass Goods Inspection
Report(GIR) ,under the supervision of owners entity.
This type of systematic application makes the Inward& outward system of Goods
hasel free one because leakages and losses are minimized.
FETLING DEPARTMENT :
In this department produced machines are cleaned with a process of short
blastings of products this processes is known as GrInding , pasting as per the customer
requirement.
FOUNDRY
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In the foundry the meeting with supervisors of SIS with a ISO team has been
discussed with a processes adopted in manufacturing the castings .
How the processes of moulding , mixing of required raw materials. After
moulding , it has verified core making after this processes the pouring of materials is
usually followed here the ISO advised to replace the existing system of cupola with
Furnase melting.
cupola – usually the coke & fire wood are charged by burning processes which
creates heavy smoke and it has to be redressed with every 12 melts other wise it causes
machining loss, instead of this the electric furnase the processes is fully electrified and
smoke less which causes no air pollution it gives the accuracy for machining, under the
ISO norms it has been improved the quality with hasel free less air and water pollution.
MAINTAINENCE
Maintainence supervisors are appointed in all the departments especially in
foundry unit for every machine had a experienced supervisor, to look after the machines
and control them.
Infrastructure Development :
The SIS had provide and maintain the infrastructure needed to achieve conformity
to the product requirements- it includes -
a. Buildings, work space and associated utilities.
b. Processes equipment (both hardware & software) and
c. Supporting services such as transport & communication.
SECURITY: This system in SIS is essentially motivated with skilled security persons
and security is closed , monitored round the clock under the ISO norms . For this 8
persons are appointed to security Grievances each shift has been placed by 4 members for
24 Hours.
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TO IDENTIFY THE REASONS FOR REJECTIONS IN PRE ISO PERIOD
Rejection is the major issue in shanti Iron & steels due to many reasons.
Types of Rejections can be categorized into
1. Manufacturing Rejection
2. Labour Rejection
3. Technical Rejection
4. Machine Rejection
CAUSES FOR REJECTION OF MATERIALS ANALYSED THROUGH
“FISH BONE TECHNIQUE”
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ABOUT FISH BONE TECHNIQUE
What is a Fishbone diagram?
Dr. Kaoru Ishikawa, a Japanese quality control statistician, invented the fishbone
diagram. Therefore, it may be referred to as the Ishikawa diagram. The fishbone diagram
is an analysis tool that provides a systematic way of looking at effects and the causes that
create or contribute to those effects. Because of the function of the fishbone diagram, it
may be referred to as a cause-and-effect diagram. The design of the diagram looks much
like the skeleton of a fish. Therefore, it is often referred to as the fishbone diagram.
Whatever name you choose, remember that the value of the fishbone diagram is to
assist teams in categorizing the many potential causes of problems or issues in an orderly
way and in identifying root causes.
When should a fishbone diagram be used?
Does the team...
Need to study a problem/issue to determine the root cause?
Want to study all the possible reasons why a process is beginning to have
difficulties,
problems, or breakdowns?
Need to identify areas for data collection?
Want to study why a process is not performing properly or producing the desired
results?
How is a fishbone diagram constructed?
Basic Steps:
1. Draw the fishbone diagram....
2. List the problem/issue to be studied in the "head of the fish".
3. Label each ""bone" of the "fish". The major categories typically utilized are:
The 4 M’s:
Methods, Machines, Materials, Manpower
The 4 P’s:
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Place, Procedure, People, Policies
The 4 S’s:
Surroundings, Suppliers, Systems, Skills
Note: You may use one of the four categories suggested, combine them in any fashion or
make up your own.
The categories are to help you organize your ideas.
4. Use an idea-generating technique (e.g., brainstorming) to identify the factors
within each category that may be affecting the problem/issue and/or effect being
studied. The team should ask... "What are the machine issues affecting/causing..."
5. Repeat this procedure with each factor under the category to produce sub-
factors.Continue asking, "Why is this happening?" and put additional segments
each factor and subsequently under each sub-factor.
6. Continue until you no longer get useful information as you ask, "Why is that
happening?"
7. Analyze the results of the fishbone after team members agree that an adequate
amount of detail has been provided under each major category. Do this by looking
for those items that appear in more than one category. These become the 'most
likely causes".
8. For those items identified as the "most likely causes", the team should reach
consensus on listing those items in priority order with the first item being the
most probable" cause.
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Manufacturing Rejection:
In pre ISO period rejection is Renasty because in the floor the unskilled workers
who is working in the manufacturing processes, depends upon his technique, experience
in use of raw materials and proportionating the raw materials .Usually in the foundry the
first phase is mixing the sand with chemicals & several application of raw material while
forming the pattern for mould.
Improper mix of raw materials.
Use of poor quality materials
Over pouring of liquid materials
Over grinding of machines & over machining by vernier caliper.
No clarity in melted material which leads to glow holes in castings.
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LABOUR REJECTION
Due to mishandling of materials.
Improper mix of using the raw materials.
Such as scrap, pig iron, coke, sand …etc is not mixed in a sequential.
Due to qupola machine – it is a boiler which is to be dressed for every 12 melts,
by fire bricks and ceramic bricks. Stand by arrangement has to be made
alternatively , labour will not bring to the notice that it should be redressed he will
go on manufacturing it leads to glow holes in castings as well as proper pattern is
not formed ultimately leads to rejections.
TECHNICAL REJECTIONS
Due to lack of technical feasibility.
Lack of experience of workers.
Negligence of moulder leads to rejections.
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Efficiencient skill of fettler is required.
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MACHINING REJECTIONS
Over machining by vernier caliper and over grinding.
Over oiling & pouring of liquid materials leads to glow holes in castings.Above
are the main causes of rejection of materials in SIS. Rejection rate was very high
upto 20% the company was bearing huge losses in pre ISO period.
To study how ISO implementation has helped to reduce the rejections & improve
quality control in SIS.
After the ISO adoption: Quality policy has entrusted in Shanti Iron & Steel by ISO Team.
Quality policy: a. Good quality of Raw materials used as per the customer
requirement.A common foundry cluster in belgaum , SIS uses this lab to test the
materials.
Iso enterance made a separate lab , which costs Rs.25 lakhs.
Leadership Techniques:
The skills of supervisors, skilled & unskilled workers can create a good
atmosphere on customery focus also examined in SIS.
Here the ISO team advised some of the measures to be taken regarding the techniques
used in –
1. Executives- working in manufacturing department they should be careful about
quality management.
2. Value & Expectations: Appropriations made before production and analysis
afterproduction.
3. Contribution of the employees to be taken into consideration before and soon after
the working pattern of supervisors should be recognized befor their working in
the floor.
4. Quality management: quality policy is well managed and working upto customer
satisfaction.
5. Performance profile of the company is exchequed by the customers, ISO team
alerts the organization in all the way to perfom better way.
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6. Commitment in SIS is fully satisfied upto determinatory level and the quality
policy is well planned before and achieved as per the plan, totally it is effective
after the impact of ISO is verified.
7. Data regarding the performance: Here the effective role in improving the quality,
improving the performance, improvements in operation recording of the datas
through out the departments.
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CHAPTER –V
ANALYSIS AND INTERPRETATION
CALCULATION PART AND ANALYSIS
INVENTORY TURN OVER RATIO:
It is ascertained by dividing the sales by the closing stock also called as stock turn over
ratio. This ratio reveals the number of times stock is replaced during a given accounting
period. This ratio reveals the number of times stock is replaced during a given accounting
period.
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Year ITR=SALES/CLS.STOCK RATIO
1999 41,153,114.98/4,815,000.00 8.546
2000 39,424,168.20/4,003,000.00 9.848
2001 41,259,386.46/3,924,500.00 10.513
2004 84,678,207.88/9,126,000.00 9.278
2005 132,027,352.84/6,135,000.00 21.52
2006 149,370,627.94/5,573,697.00 26.799
2007 194,025,950.00/6,170,000.00 31.446
INVENTORY SALES
TURNOVER RATIO = CLOSING STOCK
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INTERPRETATION: Higher the ratio indicates that finished stock is rapidly
turnover (sales) .
Standard is 8 times in a year . If the actual ratio is more than 8 times it indicates
that more sales are effected and effective inventory management and goods are sold many
times in a year.
From the above graph in the year 1999 – 8.546 times in pre ISO period and after
the entry of ISO it has been increased to 21.52 times in 2005 and 31.446 times in the
year 2007. A positive effect of ISO procedures can be observed.
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EXPENSES RATIO
OPERRATING RATIO:
YEAR OR= FACTORYEXPS/NET
SALES*100
RATIO
1999 11,147,160.02/41,153,114.98*100 27.087
2000 11,183,108.34/39,424,168.20*100 28.366
2001 11,165,809.94/41,259,386.46*100 27.062
2004 18,007,573.81/84,678,207.88*100 21.265
2005 23,560,628.17/132,027,352.84*100 17.845
2006 27,718,477.15/149,370,627.94*100 18.556
2007 37,785,742.76/194,025,950.00*100 19.474
2008 46,915,318.79/257,212,529.40*100 18.239
OPERATING = FACTORY EXPENSES * 100
RATIO NET SALES
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IN PERCENTAGE CALCULATION FOR 5 YEARS
RATIO IN % = 28.366/27.06= .047
27.087 .047
28.366 .95
27.062 .78
21.265 .83
17.845 .39
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Interpretation: The lower the ratio greater is the profitability , the higher the ratio the
lower the profit. From the above graph in the year 2000 I,e pre ISO period it was 32%
and in the year 2005 it has came down to 13% (19 % is decreased). The organization is
said to be in good position. Effective implementation of Iso procedures and and had a
positive impact on quality of the materials , the rate of rejection of materials had been
reduced.
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IN POST IMPLEMENTATION OF ISO PERIOD THE FISH BONE TECHNIQUE:
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CHAPTER –VI
FINDINGS
FINDINGS OF THE STUDY
1. Quality refers to “fitness for use” , it plays a vital role in any of the organization .
it creates a positive impact and build the credibility worth of the organization.
2. This project Reflects that effective Implementation of ISO 9001:2000 procedures
on quality control lead to reduction in the rejection of materials.
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3. In the “Inventory Turn Over Ratio” –the stock turn over ratio in pre ISO period
was only 8.54 times and in introduction of ISO post period increased to 31.44
times. The sales turn over of the company has been rapidly increased.
4. In the operating Ratio: OR = factory expenses/net sales*100The expenses has
been decreased by 32% (in the year 2000) to 13% (in the year 2005), by
increasing the Net sales yearly .
5. By analyzing the study of the organization , ISO guidelines ensures the
organization quality control reduce cost by improving the quality.
6. Modernization & mechanization I,e. introduction of CNC tooling machine,
electric furnase, SAP software to maintain the records..etc lead to overall
development of the organization and icreased the accuracy in production.
7. Through the “Fish Bone Technique” the root cause and effect of the management
problem can be clearly identified.
8. Rejection of materials was the major issue of the organization, in pre ISO
certification period, by the entry of separate labrotary testing of raw materials
contents & yield of each item reduced the rejections and improved the quality of
the product.
9. ISO quality assurance enhanced the International trade activities, from the year
2006 the SIS is exporting the goods to Finland ,& Italy.
10. By overall study of the organization SIS, it can be said that
Quality assurance from the ISO 9001:2000 had minimized the losses and reduced
the rejection rate.
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By the guidelines of the ISO TUV Rhienland team, the infrastructure as well as
the methods of production procedures in SIS has positively impacted .
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CHAPTER –VII
LIMITATIONS AND CONCLUSIONS
LIMITATION OF STUDY
This study is not free from limitations ; the results of the study are not conclusive
therefore this study from some limitations-
This project is just a brief summary of ISO procedures implementation on quality
control , QC not only depends upon ISO Norms many other factors which I have
not mentioned because my objectives of the study is limit to specific topic.
The area of specialization is in the field of finance; the aspects of marketing & HR
are not covered completely.
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The project limits in the statistical figures because some confidential records of
the company can’t be disclosed.
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CONCLUSION
From the above study, It can be concluded that Implementation of ISO 9001:2000
procedures has positively affected the organizational development and has helped in
reducing the rejection rate of casting machines at Shanti Iron And Steels.
ISO guidelines creates a cordial relationship among all the departments
like production, foundry unit , finanace, quality control, etc..,. It improvises the quality of
the products as well as in working procedures. So that the common goal of the company
can be achieved by Team work with proper planning and procedures adopted by the
company.
ISO 9001:2000 certification enhanced the credibility worth of
organization. In plant –Training of the project, has helped me to get the practical
knowledge of the Industry as well as application of theory concepts into practical
aspects.
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CHAPTER –VIII
BIBILOGRAPHY
BIBILOGRAPHY
TOTAL QUALITY MANAGEMENT BY POORNIMA CHARANTIMATH
FINANCIAL MANAGEMENT BY KHAN & JAIN
COMPANY BROCHURE
INTERNET .
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ANNEXURE
ISO GIDELINES TRUE COPY BY COMPANY
BALANCE SHEET & INCOME STATEMENTS.
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