STAKEHOLDER MAPPING AND ANALYSIS TOOL1.1 INTRODUCTIONINSTRUCTIONS

The stakeholder mapping and analysis tool is intended to help guide jurisdictions to:

identify key stakeholders (example list of stakeholders tab and stakeholder mapping tab)

record the most appropriate levels of engagement for each stakeholder group (stakeholder analysis tab)

plan and capture actions to engage with key stakeholders (stakeholder engagement plan tab)

1.2 EXAMPLE LIST OF STAKEHOLDERSINSTRUCTIONS

Stakeholders will vary, based on jurisdiction’s focus and priorities for facilitating the adoption of Optimal Cancer Care Pathway during the period 2016-2017.

Use the sample list below as a starting point for a tailored stakeholder list for your jurisdiction, region or service.

Note that engagement and communications with national organisations will be managed by the National Cancer Expert Reference Group. Hence the focus here is on identifying state/territory (or regional/local) stakeholders at the health system, health service and patient levels.

Table 1. Example List of Stakeholders

Stakeholder group Organisations, groups and/or individuals

State/Territory government Health MinisterMinister’s advisersHealth Department (cancer control/planning) staff

Local health districts/networks

Executive and management

Cancer networks Public hospital CEOs and Directors of cancer servicesPrivate Hospital CEOs and Directors of cancer servicesPrivate healthcare organisationsMultidisciplinary teams (members and coordinators; state-wide or service level)Identified cancer care champions/leaders

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Stakeholder group Organisations, groups and/or individualsService data managers

Health professionals and professional groups

Cancer clinicians and health professionalsState/territory branches or faculties of health professional associations and societies, e.g.- AMA- Cancer Nurses Society- Australian Association of Practice Managers- RACGPState/territory Cooperative Oncology GroupsState/territory Clinical Trials Groups

General practitioners and primary care

Primary Health NetworksGeneral practitionersCommunity primary care servicesAboriginal medical services

Non-government organisations

State/territory Cancer CouncilState/ territory Indigenous health organisationsState/territory branch of cancer organisations, e.g. Leukaemia Foundation

Consumer organisations State/territory cancer consumer/advocacy groupsState/territory cancer support group networks

Patients/carers Cancer patients, their carers and family members

1.3 STAKEHOLDER MAPPINGINSTRUCTIONS

Use this template to develop a detailed listing (with contact details) of key stakeholder groups that will play a role in the promotion and early adoption of Optimal Cancer Care Pathways.

In addition to using example list of stakeholders, asking the following questions can help identify the most important stakeholders:

Which individuals or groups have the greatest interest in the outcome (consistent and optimal cancer care)?

Who will be impacted by the adoption of Optimal Cancer Care Pathways?

Who makes the decisions about cancer care and quality improvement?

Who can influence the decision makers?

Table 2. Stakeholder Mapping Template

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Stakeholder organisation/group or individual

Organisation/group

Contact name Email

Contact number

State/Territory government

Local Health districts/networks

Cancer networks

Health professionals and groups

GPs and primary care

Non-government organisations

Consumer organisations

Patients/carers

1.4 STAKEHOLDER ANALYSISINSTRUCTIONS

Once a list of stakeholders is developed, it is recommended to do some basic analysis to clarify their relevance and prioritise them according to the required level of engagement.

As explained in the Communications Strategy (section 2.2), the appropriate level of engagement for each stakeholder group is influenced by the purpose of engagement and their interests and influence.

Some criteria to consider are:

Influence – How much influence does the stakeholder have in terms of successful adoption of pathways?

Necessity of involvement – Could this group/organisations/individual hinder or derail the adoption process?

Willingness to engage – What’s their interest in engaging in this process (once they understand the purpose and objectives)?

Contribution – Can this stakeholder support and facilitate adoption?

Use this table to map the stakeholder groups against the required level of engagement.

Table 3. Stakeholder Analysis Template

Level of engagement Purpose Stakeholder groups

Inform Inform stakeholders about the Optimal Cancer Care Pathways

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Level of engagement Purpose Stakeholder groups

Consult Actively seek opinions, advice and/or feedback from stakeholders to inform outcomes of Optimal Cancer Care Pathways

Involve Work directly with stakeholders to obtain insight and knowledge and understand needs and concerns.

Collaborate Stakeholders are actively involved as partners in design, planning, development and decision-making.

Empower Stakeholders initiate and/or lead activities, and make final decisions.

1.5 STAKEHOLDER ENAGEMENT PLANNINGINSTRUCTIONS

The stakeholder engagement planning template helps identify the key groups and engagement activities to support continuous improvement in cancer care towards adoption of the Optimal Cancer Care Pathways over the next 12 months.

To use the template:

transfer the identified list of key stakeholders (identified using the stakeholder mapping template) .

add the required engagement level (assessed using the stakeholder analysis template).

clearly state the purpose of engagement that is specific to this stakeholder.

note considerations for engagement (what is known about the stakeholder’s interests, motivations, expectations or concerns, or other factors that might influence engagement).

propose engagement methods/activities. For examples of activities appropriate at each level of engagement, see Communications Strategy (section 2.2).

Think about the most effective and efficient ways to tell stakeholders about the Optimal Cancer Care Pathways and explain the adoption process that also gives stakeholders a mechanism to ask questions or provide feedback. For example, presentations to cooperative oncology groups or local MDTs; organising a workshop or information session with a Primary Health Network; using existing networks to distribute information about the pathways including a direct email address to contact for further information.

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Some examples (italicised text) are provided. Note however that information may not be correct or appropriate in a specific context; it is for illustrative purposes only.

Table 4. Stakeholder Engagement Plan Template

Stakeholder organisation/group or individual

Engagement level

Purpose of engagement

Considerations for engagement

Proposed engagement methods/activities

State/Territory government

Local health districts/networks

Cancer networks

Health professionals and groups

GPs and primary care

Primary Health Networks

Involve Promote Optimal Cancer Care Pathways to GPs; Provide advice re comms channels to GPs and barriers to uptake

Competing demands for attention (for both PHNs and GPs)

Workshop or meetings

Non-government organisations

Cancer Council Queensland

Collaborate Secure support in promoting Optimal Cancer Care Pathways to people affected by cancer

Credible organisation with strong influence; multiple communications channels to consumers groups and clinicians

Advisory committee

Consumer organisations

Patients/carers

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