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A Framework for Management Excellence
Introduction to TNCPE & BaldrigeMaury County Public Schools
Dec. 1, 2014
2
www.TNCPE.org
• Mission: to drive organizational excellence in Tennessee
• Through education, training & award program
• Provides “stair step” approach to meet organizations where they are
• 501c(3) corporation
• Powered by a volunteer workforce
• Nationally recognized
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TNCPE Board of Directors Tony Benton, VP/COOMountain States Health Alliance
Dr. Richard Brown, Vice ChancellorUT Chattanooga
Dr. John Dreyzehner, CommissionerTN Dept. of Health
Jim Duensing, EVP & CFOCaterpillar Financial Services
Dr. Linda Garceau, Dean (ret.)East Tennessee State Univ.
Louis Gump, CEOImpact Management
Rebecca Hunter, CommissionerTN Dept. of Human Resources
Patrick Lawton, City AdministratorCity of Germantown
Terri McGuire, SVPFirst Tennessee
Norman McRae, CEOCaris Healthcare
Chuck Shoopman, AVPUT Institute for Public Service
Jennifer Slayton, Ex Dir, Quality ImprovementVanderbilt University Medical Center
George Strodtbeck III, Ex.Dir, Quality & COSCummins Inc.
Gail Thurmond, SVPMethodist Le Bonheur Healthcare
Van Wardlaw, EVPTVA
Alan Watson, CEOMaury Regional Medical Center
Patricia Weiland, CEOTRICOR
Rob Wigington , President & CEOMetropolitan Nashville Airport Authority
Rodney Woods, VPBlueCross BlueShield of Tennessee
Greg York, Director of OperationsMarvin Windows and Doors
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Baldrige Performance Excellence Program
• Established by Congress in 1987
• Purpose: to enhance U.S. business competitiveness in a global economy by:
– Identifying and recognizing role-model businesses
– Establishing criteria for evaluating improvement efforts
– Disseminating and sharing best practices
• Internationally recognized and emulated
• National resource
Mac Baldrige
Pewaukee School District
“Opening the Door to Each Child’s Future”
• Graduation rate of more than 97%
• Nearly 92% of graduates go on to college
• Parent satisfaction with educational quality @ 94%
• Staff satisfaction @ 73% for salaries; 81% for benefits; 92% for engagement
• Aa2 Moody’s bond rating
Pewaukee’s Journey to Excellence
• 2006 – introduction to the framework
• 2007 – 2010: applications to theWisconsin Center for Performance Excellence
• 2010 – 2013: applications to the Baldrige Performance Excellence Program
• 2013: recipient of the Baldrige Award
Why do it?
• Before we used the framework, we were hard-working, but now we’re more effective and efficient.
• It allowed us to leverage our strength in planning and get better to reach new heights of achievement.
• It allows us to make sure we are using results to drive improvement.
• By using a systematic approach, we became more innovative.
Pewaukee’s Focus Areas
• Student engagement in learning
• Higher student achievement
• Student citizenship
“Some schools see Baldrige as one more thing on their plate.
It’s not one more thing on your plate; it’s a way to organize your plate.”
Dr. JoAnn Sternke, SuperintendentPewaukee School District
Montgomery Co. Public Schools
• 16th largest school system in the U.S.• 146,000 Students
− Students from 164 countries speaking 184 languages
− 17,000 students with special needs
− 18,000 students participate in ESOL
• 22,000 employees
• 2010 Baldrige Award recipient
• What do the data tell us?
• Where are we missing the mark?
• What do we need to do about it?
Key Questions
© 2011 Montgomery County Public Schools
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20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
1970 1975 1980 1985 1990 1995 2000 2005
White 37.2%
African American 23.4%
Asian American 15.7%
Hispanic 23.3%
Our demographics are shifting
2010
What Do the Data Tell Us?
© 2011 Montgomery County Public Schools
Outcomes are predictable
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25
50
75
100
What Do the Data Tell Us?
© 2011 Montgomery County Public Schools
Alignment
Aim of the Organization
Goals and Measures
Random Acts of Improvement
Adapted from The Management Compass
by Michelle Bechtell
Baldrige Basics
© 2011 Montgomery County Public Schools
Baldrige Basics
Aim of the Organization
Goals and Measures
Aligned Acts of Improvement
Adapted from The Management Compass
by Michelle Bechtell
Alignment
© 2011 Montgomery County Public Schools
Tenets
• Vision: We inspire learning by providing the greatest public education to each and every student.
• Mission: Every student will have the academic, creative problem solving, and social emotional skills to be successful in college and career.
• Core Purpose: Prepare all students to thrive in their future.• Value of Equity: WE BELIEVE that each and every student
matters; outcomes should not be predictable by race, ethnicity, or socioeconomic status; equity demands the elimination of all gaps; and creating and maximizing future opportunities for students and staff is necessary.
© 2011 Montgomery County Public Schools
Baldrige Basics
Baldrige is
a Systematic Process
for Making Systemic Change
© 2011 Montgomery County Public Schools
Repeat the cycle
PLAN• Validate the need for improvement• Clarify organizational purpose, goals,
and measures
DO
• Adopt and deploy an organization-wide approach to improvement. In MCPS that approach is Baldrige.
• Translate the approach to ‘aligned action’ at every level of the organization
STUDY • Analyze results
ACT • Make improvements
Continuous Improvement
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Alignment
Our Call To Action: Pursuit of Excellence
No Child Left Behind and Bridge to
Excellence
Five-Year Comprehensive
Master Plan
MCPS Vision, Mission, Core Values, Goals and Board of Education’s
Academic Priorities
Office Strategic Plans
Department Plans
Division Plans
Individual Plans
School Strategic Plans
Classroom Plans
PDP’s
Individual Student Plans
Strategic Goals
• Ensure Success for Every Student• Provide an Effective Instructional Program• Strengthen Productive Partnerships for
Education• Create a Positive Work Environment in a Self-
renewing Organization• Provide High-Quality Business Services that
are Essential to the Educational Success of Students
Strategic Goals
Every Office, Department, Division, and all 200 Schools have a Baldrige Guided Continuous Improvement Plan that is Aligned with Our Call to Action: Pursuit of Excellence
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TNCPE Award Program
Self assessment
Submit application
Examiner review &
site visitJudges Meeting
Receive Feedback
Report
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Stair Steps to Excellence
Level 4
Excellence
Level 3
Achievement
Level 2
Commitment
Level 1Interest
Org Profile Yes Yes Yes Yes
Application Focus
Org ProfileBasic item
requirementsOverall item
requirementsMultiple item requirement
Max Length 5 pages 5 + 15 pages 5 + 35 pages 5 + 50 pages
Site Visit ½ day 1 day 2 days 3 days
Feedback Focus
7 CategoriesOverall
requirementsMultiple
requirementsMultiple
requirements
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Next Steps for Maury County
• Network with Kingsport City Schools• Schedule a Baldrige for Beginners
Workshop• Select candidates for the TNCPE Examiner
Program• Participate in the 2015 Excellence in
Tennessee Conference• Identify community coaches & Baldrige
experts• Explore website resources:
www.baldrigepe.org/ and www.TNCPE.org
Keys to Success w/ TNCPE & Baldrige (from Robert Otwell)
1. Senior leadership support
2. Key support staff leadership
3. Well written application
4. World class results
5. Lead the organization using Baldrige principles
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Senior Leadership Support
Most senior leaders will say they are committed but since the journey is over many years, other priorities can take hold. I was guilty of diminished support at times. Renee had to get my attention.
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Key Support Staff Leadership
With all seriousness, every organization that has TNCPE/Baldrige success, must have a “Renee” or at least someone close to having her abilities.
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Well Written Application
That seems obvious, but even the best organization may need some outside support to write a application that accurately answers the Criteria and tells the organization's story.
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World Class Results
If an organization is stuck on the TNCPE/ Baldrige journey, this is the area that I think may need the most attention. I think we did a good job of taking the feedback results every year and doing an honest assessment to determine what results needed to improve. Then the task was to develop actions plans, assign responsibility and monitor results to achieve ideally top 10 percent comparative results.
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Use the Baldrige Principles
Lead the organization using Baldrige principles. We realized that we needed to merge the Baldrige committees and activities into the everyday organizational leadership. I think this was a major breakthrough for us.
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Katie Rawls, President & CEO Tennessee Center for Performance
Excellence2525 Perimeter Place Drive, Suite 122
Nashville, Tennessee 37214
Phone: 615-889-8323or 800-453-6474
Email: [email protected]
www.TNCPE.org
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