A Euronet Worldwide Company Welcome to epay WebPOS! Use this index to find detailed instructions for WebPOS and begin taking payments today!! 1.Downloading

A Euronet Worldwide Company

Welcome to epay WebPOS!Use this index to find detailed instructions for WebPOS and begin taking payments today!!

1. Downloading and installing your digital certificate.

2. Accessing your WebPOS account.

3. Setting up users.

4. Processing a PIN sale.

5. Processing a Mobile Recharge (RTR).

6. Processing an International Mobile Recharge (IMR).

7. Processing a Refund (From Main Page).

8. Processing a Refund (From Reporting Page).

9. Reporting.

10. Disabling a User.

11. Questions or concerns?

12. Tips on Fraud Prevention


1. Downloading and installing your digital certificate

Retrieve your Welcome email.

Click on the Digital Certificate link in the email, to install or save to your desktop.

(If saved, locate the file and open)

Click “Next” through the wizard until it asks you to enter your Private Key.

Enter your Private Key, provided in your welcome email.

Click “Next” on the following screen.

Finish up import process by clicking the Finish button on confirmation window. Click Ok on security warning window.

You should them get a message after you click finish that states “Import Successful”

*** Epay strongly encourages all retailers using WebPOS to submit a static IP address to our customer service team to help mitigate losses associated with fraudulent transactions occurring outside of your store. Retailers are liable for sales from any and all IP addresses. A static IP address may involve a small upcharge with your internet provider, but the average loss associated with IP fraud is in the thousands of dollars.


2. Accessing your WebPOS account

Enter this web address in your browser, or click on the link -- https://webpos.epayworldwide.com/secure

If you are a prompted with a digital certificate choice box choose ‘Web_Client’ and click ‘OK’.

Enter Username and Password from your welcome email.

You may be prompted to change your password if you haven’t already.


3. Setting up users

A) Login using your admin username and password

B) Click on Administer Organization


C) Click on Admin Users

D) Click on Add New User to the Virtual Store


• Enter the username (RMS Login)Email AddressEnter their new PasswordRetype Password

Check the permissions the new user needs and then click on save WebPOSUser . Provide password to the new user.

• Check ‘Force user to reset password’Enter first and last nameSet Web Session Timeout should be to 15 min


4. Processing a PIN sale

Transaction Complete!


5. Processing a Mobile Recharge (RTR) sale


Note: IMR transactions are non-refundable.

6. Processing an International Mobile Recharge (IMR) sale


Select “Refund Transaction” on the main page

•Enter the Original Transaction Id, from customer receipt•Click Next

• Verify transaction information is correct• Click Refund

Refunded PINs are credited to your account on your next invoice. If later found to be redeemed, this PIN will be recharged to your account.

7. Processing a Refund(From Main Page)


•Click Close

•Select Reporting from main page•Choose a Transaction Report•Once intended transaction is highlighted, Click Refund

•Notification window will confirm refund status

Refunded PINs are credited to your account on your next invoice. If later found to be redeemed, this PIN will be recharged to your account.

8) Processing a refund(From Reporting Page)


9. Reporting

Look-up Transaction: Transaction information is available in real-time. Specific transactions can be looked up by Control Number, Transaction Number, Client Reference Number, Mobile Number, or Card Number.

Search Transaction Data: Transaction information is available in real-time. Specific transactions can be looked up by Control Number, Transaction Number, Client Reference Number, Mobile Number, or Card Number.


Invoice Reports: Invoices and billed transactions can be searched and viewed online. The invoice report options are Outstanding Invoices, Look-up Invoice, Search Invoices, Look-up Billed Transactions, and Query Billed Transactions. All invoices can be downloaded as a .PDF document . Transactions can be viewed within each invoice by clicking on the Transactions tab on any invoice report..

Billed transactions: Billed transactions can be viewed within each invoice by clicking on the Transactions tab on any invoice report.


B) Click on Administer Organization

10. Disabling a User

A) Login with your admin WebPOS username and password


C) Click on Admin Users

D) Locate user and click on the admin user button next to the user you wish to edit.


E) Check the “User disabled” box

F) Click update user


11. Questions or concerns?

Contact our Customer Service Department if you have questions or concerns at 800-983-9385.


12. Tips on Fraud PreventionTip #1Epay STRONGLY ENCOURAGES all retailers using WebPOS to submit a static IP address to our customer service team to help mitigate losses associated with fraudulent transactions occurring outside of your store. Retailers are liable for sales from any and all IP addresses. A static IP address may involve a small upcharge with your internet provider, but the average loss associated with IP fraud is in the thousands of dollars.

Tip #2NEVER GIVE PIN NUMBERS OVER THE PHONE. Epay will NEVER call your store and ask for a PIN number. If anyone calls your store and claims they are with epay (or PaySpot) and requests PIN numbers – for whatever reason – do NOT give any PIN numbers over the phone; it is a scam. A true epay employee would only need the Control number or Serial number.

Tip #3Always take payment from the customer BEFORE processing a transaction. If the customer doesn’t have cash, or gives you a credit card that will be declined, you want to know that BEFORE you process a transaction. Additionally, for cards that come in packages (such as prepaid debit cards), make sure the packaging has not been tampered with by the customer before you ring it up.

Tip #4Assign each clerk a confidential operator code and require them to use that code only. Ask them to change it periodically. Do not make codes too simple, and don’t set up all of your clerks under one operator code. When a clerk resigns or gets let go, remove his or her code from the terminal.

Tip #5Reconcile your store’s cash drawer and prepaid/payment sales at least once per day. Stores that don’t frequently reconcile their cash drawer have a higher likelihood of falling victim to a scam. The longer the period between reconciliations, the longer a scam can go on unnoticed. Reconcile regularly and frequently.

Tip #6Never refund a product that has left your store or been out of your sight. Chances are good that it could have been used during that time. If a customer comes back with a gift or debit card and states the card has no balance, do not give a refund or activate the card unless the customer has the original receipt showing that the card was indeed paid for in the first place.

Tip #7Carriers and providers (Boost, AT&T, Paysafe, etc) do not contact retail locations directly. If your store receives a call from someone claiming to be with a provider and asks you to check something or process something, DO NOT COMPLY. Report this to Epay immediately.

Documents

A Euronet Worldwide Company Welcome to epay WebPOS! Use this index to find detailed instructions for WebPOS and begin taking payments today!! 1.Downloading