A DIRECTORY OF HELPLINES FOR WOMEN AND GIRLS IN DISTRESS

A DIRECTORY OFHELPLINES FORWOMEN AND GIRLSIN DISTRESS

DEVELOPED BY:iCALL, Tata Institute of Social SciencesIn Partnership with UNFPA

CO-AUTHORS:Dr. Aparna JoshiProject Director, iCALL; Assistant Professor,School of Human Ecology, TISS

Ms. Tanuja Babre Programme Coordinator, iCALL, TISS

Ms. Ayesha SharmaSr. Research O�cer, iCALL, TISS

Ms. Arjita MitalProgram O�cer, iCALL, TISS

CONTRIBUTORS:Ms. Sindhura TammanaSenior Research Associate, iCALL, TISS

Ms. Alpika KumarProgram Assistant, iCALL, TISS

DESIGN & LAYOUT:Mr. Prathamesh Ghate

Introduction 1

About the directory 1

Overview of Services and resourcesavailable with the helplines 2

List of Helplines 4

Assam 4

Delhi 5

Jharkhand 7

Karnataka 8

Maharashtra 9

Rajasthan 13

Telangana 14

Uttar Pradesh 16

National and State-run Helplines 18

Table of Contents

A Directory of Helplines for Womenand Girls in Distress

iCALL Psychosocial Helpline, a field action project of the Tata Institute of Social Sciences, with support from the UNFPA collated this directory of helplines to equip women and girls facing distress with the means to reach out for support.

Interventions for survivors of domestic violence are an integral part of community approaches to prevention of violence. However, in situations of disasters or humanitarian crises, these interventions often need to be immediately converted to remote approaches such as helplines. Thus, making it crucial that these helplines are accessible, responsible, and e�ective. Keeping this in mind, an e�ort was made to develop a comprehensive repository of information such as languages available for counselling, mediums for providing counselling, nature of services, etc. about each helpline that would likely make the process of reaching out for support easier for the survivor. Availability of knowledge about the services would empower the survivor to make the decision to reach out to the service most appropriate and suitable for her.

Information included in the directory was provided by each organisation themselves through a survey administered by iCALL.This project is part of a larger initiative that aims to deliver support and enhance the capacities of counselors and social workers at One Stop Crisis Centers, Special Cells, Family Counselling Centers, Protection O�cers and those working with women survivors to provide psycho-social support to women and girls facing violence during the COVID-19 pandemic in the states of Rajasthan, Odisha, Madhya Pradesh, Bihar and Maharashtra.

About the directory: In order to facilitate access to helplines across the aforementioned states, iCALL reached out to organizations to seek information about their services. The directory consists of two lists - the first one, for the organisations that responded to iCALL and provided details about their respective helplines such as nature of services, timings of operation, operator qualifications, etc., and the other for state and government run helplines. The directory is divided states-wise for ease of reference.

This directory was developed in September 2020 and therefore, the details are valid as of said date.

1

SafetyPlanning

TrainedCoun-sellors

SERVICES AND RESOURCES AVAILABLEWITH THE HELPLINES- AT A GLANCE

NAME OF ORGANISATION

SERVICES PROVIDED

Coun-selling

LegalAid Referrals

AALI

Aks Foundation

CEHAT

CORO

HUMSAFAR

iCALL

Invisible Scars

Jagori

Mahila JanAdhikar Samiti

Majlis

My ChoicesFoundation

Nazariya

2

NAME OF ORGANISATION

SERVICES PROVIDED

Coun-selling

LegalAid Referrals Safety

Planning

TrainedCoun-sellors

North EastNetwork

One FutureCollective

ShaheenWomen’sResource andWelfareAssociation

Shakti Shalini

SNEHA

Special Cell,Assam

Vimochana

3

SPECIALCELL FORWOMEN,ASSAM

About the organisation

The Special Cell for Women and Childrenis an e�ort aimed at eliminating violenceagainst women (VAW). It is a service providedto women survivors by trained social workers,strategically located in the police system witha clear understanding that VAW is a crime andthat it is the responsibility of the State toprevent and counter it.The Assam Special Cell has a functionaldomestic violence helpline for the lockdownperiod.

HelplineNumber

O�ceLocation

Languages Working hours Mode ofCounselling

6000015191 Assam Assamese,Hindi, English,Bangla

O�ce hours(10 am to 6 pm)

Face to face counselling, telephonic counselling

List of HelplinesThe following section will describe in detail the nature of work undertaken by each helpline, their location, languages of services, working hours and mode of counselling.Please note: The location column for all helplines merely specifies the geographical location of the organisation. The reach of each helpline is, however, pan-India.

ASSAM

NORTHEASTNETWORK


North East Network (NEN) is a women’srights organisation working for womenirrespective of their diversity and regardlessof ethnicity, sexual/gender identity disability,culture and space. NEN also connects todi�erent civil society organisations ondevelopment and social justice issues withinNorth East India.

HelplineNumber

O�ceLocation


7896682672 Assam,Meghalaya,Nagaland

Assamese,Hindi, English,Bangla


Telephonic counselling, text/ WhatsApp based counselling

ASSAM

4

JAGORI


Jagori is a women’s rights organisation thatworks to build a just society through feministvalues and to deepen feminist consciousnesswith diverse partners at local and nationallevels through feminist research andknowledge building, supporting women’sleadership and agency and perspective andcapacity development on feminist principlesand strategies.

HelplineNumber

O�ceLocation


011 - 266927008800996640

Delhi,HimachalPradeshand Ranchi

English andHindi


Face to face counselling, telephonic counselling, text / WhatsApp based counselling, email-based counselling

DELHI

5

Nazariya:About the organisation

Nazariya works towards a�rming the rightsof queer women and trans* persons by makingtheir lives visible. Nazariya believes queerwomen and trans* persons have the innatecapacity to understand, demand, and accesstheir rights and strive to create an enablingenvironment where their lived realities arenon-negotiable.

HelplineNumber

O�ceLocation


9818151707 Delhi English,HindiMarathiandAssamese

O�ce hours(10 am to 6 pm),Monday toSaturday

Face to face counselling, telephonic counselling, text/ WhatsApp based counselling, email-based counselling, skype based counselling, Any other mode they prefer

A Queer FeministResource Group

DELHI

6

AALIASSOCIATION FOR ADVOCACYAND LEGAL INITIATIVES


Association for Advocacy and Legal Initiativesis a women-led, women-run human rightsorganization committed to the protection andadvancement of human rights of women,children and other marginalized communities.

HelplineNumber

O�ceLocation


9693853019 Ranchi,Jharkhand

Hindi O�ce hours(10 am to 6 pm),All days

Face to face counselling, telephonic counselling, text/ whatsapp based counselling, email based counselling.

JHARKHAND

SHAKTISHALINI


Shakti Shalini is an NGO that supportssurvivors of gender/sexual violence andworks with communities to prevent everydayviolence. Shakti Shalini works to promotegender equality, individual choice and dignity.

HelplineNumber

O�ceLocation


011-24373737 Delhi Hindi O�ce hours(10 am to 6 pm)

Face to face counselling, telephonic counselling, email-based counselling

DELHI

7

VIMOCHANAAbout the organisation

Vimochana works with communities andfamilies to eradicate violence against womenin all spheres.

HelplineNumber

O�ceLocation


25492781 Bangalore,Karnataka

Kannada,Hindi,English,Tamil

O�ce hours(10 am to 6 pm),Monday toSaturday

Face to face counselling, telephonic counselling, text/ whatsapp based counselling, email based counselling

KARNATAKA

8

COROAbout the organisation

CORO works towards a society based onequality and justice by empowering leadersin the most marginalised communities tosteer collective action for social change.

HelplineNumber

O�ceLocation


9892632382 Mumbai,Ahmednagar,Nasik,Maharashtra,some areasof Rajasthan

Hindi, Marathi 24x7; Legal aidfrom 12 Am to12 Pm

face to face counselling, telephonic counselling

MAHARASHTRA

CEHAT About the organisation

CEHAT is the research centre of AnusandhanTrust. CEHAT is involved in research, training,service and advocacy on health and alliedthemes.

Centre for Enquiry intoHealth and Allied Themes

HelplineNumber

O�ceLocation


2025472325 Mumbai Marathi,Hindi,English

24x7, All days Telephonic counselling

MAHARASHTRA

9


iCALL endeavours to provide professionaland free counseling through technologyassisted mediums such as, telephone, emailand chat to anyone in need of emotionalsupport, irrespective of age, gender, sexualorientation or race, and transcendinggeographical distances while ensuringconfidentiality.

At iCALL, there is a special focus on thehitherto marginalized sections of the societysuch as women facing violence, childrenfacing abuse, the LGBT community,socioeconomically backward groups andsurvivors of mental illness.

HelplineNumber

O�ceLocation


9152987821 Mumbai English,Hindi,Marathi,Gujarati,Bengali,Tamil

Monday toSaturday,Monday-Saturday10 AM-8PM

telephonic counselling, text/ whatsapp based counselling, email based counselling, e-mail is available on [email protected] free of cost and chat services are available on nULTA Application at Rs. 149/- per session

iCALLPsychosocialHelpline - TISS

MAHARASHTRA

10

MAJLIS


Majlis endeavours to help women across classand community access justice by creating aculture of rights. Majlis works for social changethrough quality legal representation forindividual women in court, changing mindsetsthrough advocacy and training and evolvinggender just ideology through campaigns andinterventions.

HelplineNumber

O�ceLocation


91-22-2666239426661252

Mumbai Hindi,English,Marathi

All days of theweek from(9:00 am to 9:00 pm)

Telephonic counselling, email-based counselling

ONE FUTURECOLLECTIVE


One Future Collective is a feminist youth lednot for profit based in India. OFC’s missionis to nurture radical kindness in individuals,communities and organisations throughgender justice, feminist leadership and mentalhealth and enable a world built on socialjustice led by communities of care.

HelplineNumber

O�ceLocation


9019548792 Mumbai Hindi, English Monday -Wednesday12-2 pm,Thursday andFriday 12-4 pm

Telephonic counselling, text/ WhatsApp based counselling

MAHARASHTRA

MAHARASHTRA

11

AKSFOUNDATION


Aks Foundation endeavors to providecompassionate, comprehensive services tothose impacted by gender based violence(domestic violence, sexual abuse andharassment)

HelplineNumber

O�ceLocation


8793088814 Pune Marathi,Hindi,English

24x7; Legal aidfrom 12 Am to12 Pm


Mode ofCounselling

SNEHA(Society for Nutrition, Educationand Health Action)


Aks Foundation endeavors to providecompassionate, comprehensive services tothose impacted by gender based violence(domestic violence, sexual abuse andharassment)

HelplineNumber

O�ceLocation

Languages Working hours

9833052684 Mumbai,Maharashtra

Hindi,Marathi,English,Telugu

24x7 Face to face counselling, telephonic counselling, text/ whatsapp based counselling, email based counselling

MAHARASHTRA

MAHARASHTRA

12

MAHILAJANADHIKARSAMITI


Mahila Jan Adhikar Samiti (MJAS) believesin the leadership of women at all levels ofaction for social change. It works with therural and urban poor, dalit, deprived womenand elected women representatives in CentralRajasthan. Along with providing assistancein the cases of violence, desertion, socialpractices and caste based- discriminationand land related issues, MJAS has beenflagging issues and concerns of the women’smovement in Rajasthan since 1980s.

HelplineNumber

O�ceLocation


0145-26402759414004228

Rajasthan Rajasthani,Marwadi,Hindi


Face to face counselling, telephonic counselling.

RAJASTHAN

13

INVISIBLESCARS


Invisible Scars is a support group to helpindividuals facing domestic abuse. InvisibleScars works to create a supportiveenvironment and ecosystem, where womencan openly discuss their issues and accessresources such as connections toPsychological Counselors & Psychiatrists,Lawyers, Police and relevant NGOs.

HelplineNumber

O�ceLocation


8008933445 Hyderabad Hindi, English,Telugu

O�ce hours(10 am to 6 pm),All days

Telephonic counselling, email-based counselling

TELANGANA

14

MY CHOICESFOUNDATION


My Choices Foundation works on the issuesof domestic violence and sex tra�cking andaims to give women and girls the choice tolive lives free from violence, abuse andexploitation.

HelplineNumber

O�ceLocation


18002129131(Domesticviolencehelpline)

18004198588(Tra�ckinghelpline)

Hyderabad,Telangana

English,Telugu,Hindi

English,Telugu,Hindi

24x7

24x7



Hyderabad,Telangana

TELANGANA

15

AALIASSOCIATION FOR ADVOCACYAND LEGAL INITIATIVES


Association for Advocacy and Legal Initiativesis a women-led, women-run human rightsorganization committed to the protection andadvancement of human rights of women,children and other marginalized communities.

HelplineNumber

O�ceLocation


9415343437 Lucknow,Uttar Pradesh

Hindi O�ce hours(10 am to 6 pm),All days


UTTAR PRADESH

SHAHEENWOMEN’SRESOURCEAND WELFAREASSOCIATION


Shaheen Women’s Resource and WelfareAssociation was set up in the year 2002 towork among rioting communities in the OldCity area of Hyderabad. The primary focusof the work was on ground interventionsfor the women and girls of the isolatedcommunities of Muslims, Dalits and OtherBackward Castes (OBC).

HelplineNumber

O�ceLocation


04024386994 Hyderabad Hindi, English,Telugu

O�ce hours(10 am to 6 pm),All days

face to face counselling, telephonic counselling

TELANGANA

16

HUMSAFAR


HUMSAFAR, a Support Centre for Women inCrisis works to ensure a holistic response towomen’s gender and human rights violationsand to work towards gender equality.Registered as a Trust in Lucknow 2008,it has been collectively managed by a groupof Trustees, full time trained and experiencedsta�, and a large number of vigilant volunteersin communities, educational establishmentsand professionals.

HelplineNumber

O�ceLocation


7839687903 Lucknow Hindi O�ce hours(10 am to 6 pm),Monday toSaturday


Support Centrefor Women

UTTAR PRADESH

17

DELHI

National and State-run Helplines

Helpline Name Helpline Number


Police 100

Women Helpline ( All India ) -Women In Distress

National Commission for Women

Women Helpline Domestic Abuse

State-wise Women Helpline Numbers

1091

011 - 26942369,011 - 26944740,011 - 26944754,011 - 26944805,011 - 26944809(as on the NCW website)

Whatsapp number-7217735372

181

Delhi Commission for women

Delhi Women Protection Cell

011-23379181011-23370597

011-24673366011-24674156011-24677699

18

ASSAM


Assam Women Helpline

Assam Women Commission

1819345215029,0361-2521242

0361-22278880361-2220150,0361-2220013

ANDHRA PRADESH


Andhra Pradesh WomenProtection cell

Andhra Pradesh Women Commission

040-23320539

0863-2329090

ARUNACHAL PRADESH


Arunachal PradeshWomen Commission

0360-22145670360-2290544

19

BIHAR


Bihar Women Helpline

Bihar Women Commission

180034562470612-23200472214318

0612- 2507800

CHATTISGARH


Chattishgarh Women Commission

180023342990771-24299770771-40131890771-4241400

GOA


Goa Women Helpline

Goa Women Commission

10910832-2421208

0832-2421080

20

GUJARAT


State WomenCommission Gujarat

Gujarat - Ahemdabad Women Group

Gujarat - Self EmployedWomen’s Association

18002331111079-23251604079-23251613

7926441214

079-25506477079-25506444

HIMACHAL PRADESH


Himachal PradeshWomen Commission

98160771000177-26229290177-278360701892-228072

HARYANA


Haryana Women and Child Helpline

Haryana - Helpline For Women In Distress

Haryana Women Commission

Women and Child DevelopmentDepartment

0124-2335100

9911599100

0172-25840390172-2583639

0172-2560349

21

KARNATAKA


Bangalore Women Police

Karnataka Women Police

Karnataka Women Commission

080-22943225

0821-2418400

0821-24181100821-2418410

080-22100435080-22862368080-2216485

KERALA


Kerala Women Police Helpline(Trivandrum)

Kerala Women’s Commission

State Vanitha Cell

Women Cell , Kollam

Women Cell , Kochi

9995399953

0471-23225900471-2320509,0471-2337589,0471-2339878,0471-2339882

0471-2338100

0474-2742376

0484-2396730

Mysore Women Police

22

MADHYA PRADESH


Madhya Pradesh Women Commission

Madhya Pradesh Mahila thana

1800-233-61120755-2661813,0755-26618020755-26618060755-2661808

0731-2434999

MAHARASHTRA


Mumbai Railway Police

Mumbai Police Women Helpline No.

Maharashtra Women Commision

Maharashtra Women Helpline

9833331111

022-22633333022-22620111

07477722424022-26592707

Navi Mumbai Police Station 022-27580255

022-261111031298103

ODISHA


Women Helpline 181

23

TAMIL NADU


Tamil Nadu Women Helpline 044-28592750

Tamil Nadu State Commissionfor Women

044-28551155

PUNJAB


Women Helpline Punjab

Women Helpline Amritsar City Only

Punjab Women Commission

1091 / 112

9781101091

RAJASTHAN


Rajasthan Nirbhaya Helpline

Rajasthan Women Commission

Rajasthan Women Helpline

Jodhpur Women Helpline

1800-1200-020

0141-27790014

0172-27126070172-2783607

0141-2744000

0291-2012112

24

TRIPURA


Tripura Commission for Women 0381-23233550381-2322912

WEST BENGAL


West Bengal women commission 033-23595610

West Bengal Women Helpline Number 033-23595609033-23210154

UTTAR PRADESH


Uttar Pradesh Women commission0522-230640318001805220whatsapp :6306511708

Uttar Pradesh Women Helpline 1090 / 112

25

Documents

A DIRECTORY OF HELPLINES FOR WOMEN AND GIRLS IN DISTRESS