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A+ CertificationOct. 9, 2012 release
CompTIA A+ Certification
A+ Knowledge and Skills
• Installation, configuring and troubleshooting of the following:
• PC hardware (including laptops and mobile devices, and custom configurations
• Printers
• Networking components
• Operating systems including Windows 7 Enterprise
• Operational procedures including safety, environment and customer communications
• Security (22% of exam 802)
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Career Advancement for IT Professionals
Target Audience
Individuals working in or planning to work in technical support roles such as:
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2011 IT Technician Job Role Survey
PC Technicians (71%)
Field Support Technicians (65%)
Help Desk Technicians (64%)
Customer Service Technicians (48%)
Network Support Technicians (41%)
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Survey respondents chose the following job roles that A+ is most often required
Why A+
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Organizations that Require, Mandate or Teach A+ Professionals
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Baltimore City
Public Schools
Government Organizations Corporate Organizations Academic Organizations
A+ Exam Details
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CompTIA A+ Objectives
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Changes from the 700 series A+
1. Windows 7 Enterprise has been added to the covered Windows operating systems
2. Mobile Devices (802: 3.0) is a new subject matter domain. It includes Apple iOS and Android. Coverage includes just what a helpdesk technician would be expected to do: Establish network connectivity for the device, configure email, set up security, and troubleshoot.
3. Virtualization (802: 1.9) is new
4. All troubleshooting is in one exam (802: 4.0), more extensive, and organized by specific hardware/software area (e.g. hard drives, display, etc.)
5. Troubleshooting wireless (802: 4.5) is new
6. There is more coverage of troubleshooting security issues (802: 4.7)
7. SOHO-specific security is new (802: 2.5,2.6)
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Objectives on the CompTIA Website
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Performance Based Questions
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New A+ Test Educational Video
YouTube Video •https://www.youtube.com/watch?v=0NsbJLkHuuo
Performance based questions section •Begins at roughly the 5 minute mark
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Video demonstrates what a candidate can expect, from the beginning of a CompTIA exam to the end.
Case Study
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Chuck Cooper, program director for certification at IBM believes:
To be Proficient in Technology…. you need to build your skills and take training
Certifications - are a baseline measurement of skills and a consistent measure that validates the skills you achieve
Certifications - build confidence on the part of prospective customers, sellers and business partners
Certifications - listed on a proposal denote people with whom you can collaborate
Keeping CompTIA A+ certification current with Continuing Education
CEUs required for renewal
Annual CE fee Total CE fee (3-year period)
CompTIA A+ 20 $25 $75
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• Those who became A+ certified before January 1, 2011 have until December 31 of this year (2012) to sign up for the Continuing Education program. Otherwise they must take the new exams to have a current A+ certification.
• Those who have certified since January 1, 2011 have received CompTIA A+CE and are automatically enrolled in the Continuing Education program.
• For complete information on the program: http://certification.comptia.org/getCertified/stayCertified.aspx
Study Resources Via CompTIA MarketPlace
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A+ CertificationOct. 9, 2012 release