BiblioCommonsa better online catalog

Our aim is to effectively deliver a rich discovery experience that

connects our users with the resources that are of greatest value to them.

• Usability Study

• User Feedback

• Website User Analysis

• Benchmarking

Discovery Overlay Selection Process

Usability Study: Search Algorithm

Finding Recommendations

1. Results did not return the desired Format or Language

Improve relevance for results and avoid “cluttering” the screen with unrelated results

2. Searching was not user-focused

Improve overall aggregation of search results

3. Searching required users to

know “library” terminology

System should “speak” the user language by using words & phrases familiar to them

Web User Study: Top Uses

Materials & Account = 86%

14% = Everything Else

51,394,089 pageviewsduring 2014

Public User Feedback

• Dissatisfaction with Search• Issues with Account Functionality & Sign-on

Users Wanted:• Improved Browsing • Tracking of Reading History & Interests• Personalization for Logged-in Users• Ability to Share Reading Experience

Please make it so I can find brand new items in the sfpl.org catalog.

I have problems navigating the site. just consider Google or Amazon for ease of use.

I order tons of DVDs online from SFPL. It would be nice if the website had a drop down menu just for DVD searches.

Are users finding what they are looking for?

I find myself using Amazon.com and then transferring information to the library website. And the search engine on the library website is so literal!!!! Argh!!!!!!!!

Benchmarking

• Philadelphia• Washington DC• Amazon• Current catalog• BiblioCommons

• BiblioCommons did not begin as a software company, but as a nonprofit youth literacy initiative

• Serves Only Public Libraries

• Social context is fundamental to user discovery and engagement with collections

BiblioCommons Origins

BC Early Adopters’ SUCCESS 395846

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168,928

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Library Card Holders BiblioCommonsRegistrations

BiblioCommons Registration Totals

Seattle Public Library

Santa Clara County Library

• Authorized in FY12 Library Budget

• Joining the more than 4,673,000 Users Worldwide

Moving forward

“One year since the big site change and it continues to be a delight to use. This has changed my library experience, my personal reading and watching habits completely…”

Cleveland Public Library Patron

Implementation Timeline

Library Commission Presentation

Soft Launch to the Public

Hard Launch to the Public

January 15 Mid-February Mid-March

Improved Search

Currently links to Wikipedia Award lists

New BiblioCommons Lists of Awards

Award Winners

New Titles

Easy Log-in

Integration of eContent in Your Account

Community Interaction

One Click Hold

Reading Recommendation Tools

Reading Recommendation Tools

List Creation and Sharing

Mobile Apps• Apple• Android• 3 Languages

I didn't like it at first but now I love it. Makes things a lot easier.

I love, love this site! It is what has brought me back to the library after decades of Barnes & Noble. Thank you!

New York Public Library Patron

Hi folks! I was originally suspicious about your new catalogue but I now would like to congratulate you on an excellent site.

Yay! I'm so happy to have a source for reviews, ratings, recommendations, etc. through my public library, rather than relying on Amazon. This is such a great new benefit of the public library system!

Santa Clara County Library Patron

PROPOSED REVISIONS: PRIVACY POLICY

CURRENT POLICY

Adopted in 2004

Affirms the Library’s commitment to safeguarding patron’s privacy in accessing library services

Holds Library to a high level of accountability

PURPOSE OF PROPOSED REVISIONS

Reflect public service enhancements via Discovery Layer Interface for Online Catalog

Incorporate social media elements of patron’s ability to create content and engage with a broader community of library users

WHAT ARE THE CHANGES?

BiblioCommons allows parents of children ages 12 and under, to review and edit personal information collected from their children on this service and/or to delete their child’s BiblioCommons account.

Some features may request users to enter additional information such as educational level.

WHY ARE THE CHANGES IMPORTANT?

Compliant with Children’s Online Privacy Protection Act (COPPA, 1998)Covers disclosure of personal information from and about children on the Internet.

Child means an individual under the age of 13.

Making personal information collected by an operator from a child publicly available in identifiable form by any means, including but not limited to a public posting through the Internet.

OPTIONS FOR PATRONS

Use full suite of BiblioCommons enhanced features

Use Discovery Layer Interface for search

(without creating a BiblioCommons account)

Continue to use existing Online Public Access Catalog (OPAC)