A Best Practices Collection of Corporate Social Responsibility in BiH

8/12/2019 A Best Practices Collection of Corporate Social Responsibility in BiH

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etc. We undertake all preventiveactivities which do not pose a riskto human health, and do not cause

damage or disturbance to theenvironment. Our environmentalresponsibility is attested by ourcertificates (Organic, HACCP andHALAL).

Care for the communitySince the production process be-gins with high-quality sources thatwe derive directly from the envi-

ronment, we strive to constantlyeducate our partners who raisecrops and collect herbs to be awareof the importance of protectingthe environment. We sign agree-

ments with selected and qualifiedfarmers and collectors for thepurchase of their produce. ese

agreements guarantee us securityand mutual benefit - for Faveda, asecurity that we will have a suffi-cient amount of essential, high-quality raw materials, and for ourpartners that what they manage tocultivate or collect will certainlybe placed on the market. In thisway, we help the community growand become sustainable, and also

care about the quality of life.

FAVEDAttempts to, just like all producersof medicaments, medical devices,food and cosmetics, to use themodels and principles of GoodManufacturing Practice (GMP)to ensure that its products donot pose a risk due to inadequatesafety, quality or efficiency. Ac-cordingly, in the past few years, wehave built and equipped modernfacilities and production labs.

Protecting the environmentIn our operations, we use herbscollected from ecologically cleanmountains such as: Treskavica,Bjelanica Bitovnja, Ivan, Zec,


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Our employeesFavedas kind employees are al-ways at the disposal and open tocustomers and consumers. We tryto provide indispensable informa-tion and advice every day, so as toensure consumer satisfaction. Wecontinually educate our employeesin manufacturing. Our employeesare also provided with a comfort-able and quality working envi-ronment, with adequate rewardsaccording to their output, both

through their incomes and train-ings, participation at fairs, travels,etc.

Favedas mission is to create a link betweenthe traditional and scientific use of me-dicinal herbs, under the vigilant observa-tion of a team of pharmacists, doctors andbiologists.

To improve the health and remove thehealth issues of its consumers, with properuse of medicinal herbs.

Tel: +387 33 486 761

Fax: +387 33 486 761

e-mail: [email protected]

Address:

Jukieva 70, Sarajevo

Web: www.faveda.ba

Contact in charge:

Aida Zubevi

FAVEDA d.o.o.


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Voluntary blood drives at GIKIL

A great many employees of theGlobal Ispat Koksna IndustrijaLtd Lukavac (Global Ispat CokeIndustry - GIKIL) show theirhumanity during voluntary blooddrives, which are organised by theTuzla University Clinical CentreTransfusion Institute, and theGIKIL Blood Donors Associa-tion, and carried out at GIKILsClinic.

GIKIL employees donate blood

every three months, thus dem-onstrating their great awarenessfor the need and value of givingblood. GIKIL is always among thetop three companies in the TuzlaCanton in the number of employ-ees who voluntarily donate bloodeach year.

e GIKIL Blood Donors As-

sociation maintains an excellentcooperation with the University ofTuzla Clinical Centre, and the RedCross of the Lukavac Municipal-ity. As a result, GIKILs employeesregularly respond to emergencycalls for blood donation.

But what brings us most pleas-ure is that many young GIKILemployees also donate blood.With this, GIKIL shows that it is

keeping up with the global trendpresent in all blood donor asso-ciations, which is to include theyounger generations of employeesinto the blood drives.

GIKIL Te Golden Sponsor ofthe Galeb GIKIL SwimmingClub

e Global Ispat Koksna Indus-

trija Ltd Lukavacnurtures thevalue of sport, and is the sponsorof the Galeb GIKIL SwimmingClub from Lukavac, wherein we

confirm our commitment to pro-moting a healthy way of living andthe right way to bring up children.

We live in a time when sportsclubs find it hard to find sources offunding, which has forced manyclubs to close down. GIKIL rec-ognised this situation, and, verysoon aer it was established (in

2004), accepted to sponsor theGaleb GIKIL Swimming Club,

which has been active in Lukavacfor a full 50 years. e club hascompensated the Company in thebest possible way by achievingoutstanding results at numerousnational and international swim-ming championships and gather-ings. An interesting fact is a cokechemical combine that had existeduntil the start of the recent warin BiH, Boris Kidri, had alsosponsored this swimming club. Bytaking on their tradition, GIKIL istoday one of the oldest (if not theoldest) sponsor of a single sports

club in Bosnia and Herzegovina.

Te shi from cancerous benzol tothe ecological n-butane at GIKILsAMK Factory

e Company made a very impor-tant step in the field of corporatesocial responsibility by imple-

menting a project in which it com-pletely changed the technologyand work procedures at its factoryfor the production of of maleicacid anhydride,AMK.

2e shi was made in 2006. emain operational principle waschanged - GIKILs maleic acid an-hydride factory replacing its mainraw material, pure benzol, withn-butane.

A blood drive at GIKIL The Galeb GIKIL Swimming Club


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Production with the new raw

material is more stable and eco-nomical, and is no longer depend-ent on the work of the Coke Plant.e factory has been modernised,its liquid product storage capaci-ties have been increased, and thecatalyser we introduced has alife span that is twice as long asthe previous one. Ecologicallyspeaking, working with n-butaneis much more acceptable thanworking with benzol, as butanehas not been listed as a toxic mate-rial, while benzol is a well-knowncancerous agent, according to BiHand EU norms.

A successful cooperation betweenGIKIL and the Lake ModracSports and Fishing Community

With the financial support ofthe Global Ispat Coke IndustryLukavac Ltd, the Lake ModracSports and Fishing Communityhas for the second year in a rowconducted a large-scale action ofrepopulating the Modrac Lakewith fish.

GIKIL allocates significant re-sources for the purchase of youngcarp to enrich the fish populationof Lake Modrac. In this way, wehave taken part in re-cultivating

fishing capacities, with the aim

of enriching the plant and ani-mal species in the fishing watersthat are supervised by the LakeModrac Sports and Fishing Com-munity.

Also, the Company is aware of theproblem of illegal fishing, and thus

feels a responsibility to contribute

to the community in this way.

Corporate social responsibilityhas always been a top priority forGIKIL, and this is just one in aline of projects with which thisCompany contributes to the envi-ronment in which it operates.

- To attract, keep and satisfy customers;- To ensure the complete satisfaction of

our customers by means of qualitymanagement and continualimprovements;

- To nurture a culture of innovation,transparency and partnership in theCompany;

- To engage motivated, dedicated and

satisfied employees who respect thenormative rules of the Company;- To provide a safe and healthy work

environment that can be compared to thebest in the world.

To be a renowned and honourable company thatoffers ultimate value to stakeholders - a choice ofrenowned clients.

Tel: +387 61 085 935

Fax: +387 35 554 277

e-mail: [email protected]:

eljeznika 1, Lukavac

Web: www.gikil.baContact in charge:

SANEL PRELIHead of Corporate Communicationsand Corporate Social Responsibility

GLOBAL ISPAT KOKSNA INDUSTRIJA d.o.o. LUKAVAC

A successful cooperation between GIKIL and

Modrac Sports and Fishing CommunityAnhydride of Maleic Acid Plant


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Herba Krajina LLC is committedto the development of a sustainablefood production sector in BiH, forseveral reasons. Food productionis one of the noblest of humanactivities, and as such is primaryand most important for allother activities. Our goal is to

develop a viable sector engagedin the primary production andprocessing of food in Bosnia andHerzegovina. Our work is focusedon the development and promotionof organic production, for whichthere are good possibilities, andwhich is our significant competitiveadvantage, one that couldadequately promote and create

concrete opportunities for therural and sub-rural areas of BiH.Organic production represents animportant part of the production offood, textiles and other products,and more and more people aroundthe world are aware of the benefitsof organic food. e advantagethat BiH has lies in its excellentprerequisites for the developmentof this sector, as well as for the

traditional kind of agriculturalproduction, which is very similarto the organic kind.

Caring for the communityAware of the great number of theunemployed in BiH, especiallyyoung people and women withvery few job opportunities, westrive to organise the production

of organic vegetables, some fruitsorts and other products throughsmall development projects withour subcontractors. In this way,we contribute to sustainability of

family farms, which can be crucialinstigators in the developmentof rural areas, and create newbusiness opportunities for asignificant part of those currently

unemployed. By promoting thesustainable management of foodproductions, Herba Krajina LLCdirectly stimulates a significantsocial inclusion of the inhabitantsof rural areas into differentprojects and activities, boostsbusiness in under-developedareas, and thus contributes tothe socio-economic status of the

population, as well as providingmore information about newproduction trends, opportunities,placement, and marketing, whichhas been significantly neglectedin this field. Herba Krajina LLCsteam of experts designs marketingcampaigns, and organizes tradefairs adjusted to local and foreignmarkets, where it presents itswork, as well as agricultural

manufacturers and their capacities,thus connecting them withthe market. Most individualagricultural manufacturers do notattend trade fairs, have difficultyselling products, and are notsufficiently informed about the

possibilities for improving theirproduction and increasing theircapacities. Our goal is use anapproach based on education,promotion and marketing, so as to

promote these producers, presentand sell their products.With our work, we prevent theoutflow of rural population,through specific business projectsthat create the conditions forthe profitability of their farmsand long-term success. We placeproducts in an organized way,in larger retail stores on the

local market, but also throughmarketing, creating maps ofagricultural products andinternational cooperation, weprepare and certify their productsfor export.

Protecting our environmentWe strive to protect our livingenvironment as much as possible,because there is a direct relation

between organic production andenvironmental protection. Wesupervise the origin of supplies,and achieve sustainable productionon small farms. In this way, weincrease the business activity inrural areas, and enable producers to


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work and present their products inan organized way. is has broughtabout a significant improvementof rural life in BiH. It is importantto note that around 50% of the

population of BiH lives in rural andsub-rural areas, which points tothe significance of developmentalprojects intended for thispopulation segment. Also, giventhe various responsibilities, we alsowork with different associations soas to encourage different groups towork actively, produce food andbecome more satisfied members

of our community. In this way, weenabled young people in villagesand families with a great manymembers to get to know ourconcept of work, and to use theirown resources to improve their lifeconditions in the villages.

We were very pleased to havereceived significant recognitionsand media coverage for our socially

responsible work in BiH, which iscertainly motivation to continue todo business in a similar way in the

coming times.

e application of new technologies, keeping up withtrends, and a professionalization of the food produc-tion process in BiH.

e development of recognizable food products, andthe affirmation of traditional values of BiH in theworld.

Tel: +387 51 433 371

Fax: +387 51 433 371

e-mail: [email protected]:

Ulica Kalemegdanska 16, B.LukaContact in charge:

Mirela ZrniEngineer of Agricultural Management

d.o.o. preduzee za proizvodnju, promet i usluge


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In its operations, the Kakanj Cement Factory

seeks to contribute to the development of the

local community and the society in which we

live. Examples of the social responsibility ofthe Kakanj Cement Factory are numerous. We

help nearly all local citizens' associations,

schools, health and cultural institutions, sports

organizations, and regularly support the

activities of the Kakanj Municipality related to

improving local communities, thus exhibiting

our commitment to the promotion of public

good.

In addition to donations with which we, each

year, support the work of schools, health

facilities and cultural institutions, sports

associations and unions, as well as

municipalities, over the past few years, we

have devoted most of our attention to

educational institutions in our the local

community, as we believe that investing in the

education of our youth is an investment into

our future.

Equipping IT labs

For several years the Kakanj Cement Factory

has been conducting a program of equipping

computer labs in Kakanj schools with IT

equipment. This program has so far donated

about 100 computer units with supporting

equipment. Four primary schools and the

secondary technical school in Kakanj are

included in the program.

The first interactive smart board in BiH

In 2010, the Kakanj Cement Factory donated

an interactive blackboard with supporting

overhead projectors to the Kakanj Grammar

School and the Faculty of Economics in

Sarajevo, and these are the first interactive

blackboards used in Bosnia and Herzegovina.The interactive blackboard, known as the

Smart Board, is an advanced device connected

to a computer and a projector, offering

countless possibilities for using educational

materials from computers, as well as the

possibility of recording/storing classes on a

computer, so that students can pay more

attention to being active participants in the

classroom.

A children's amusement park in Kakanj

In 2008, the Kakanj Cement Factory donatedBAM 90,000 to building an amusement park

for children, which includes basketball and

volleyball courts, as well as a fountain. The

park is located in the Kakanj neighbourhood

of Doboj, also the location of the Factory's

manufacturing plant.

Recruitment of trainees

The Intern Employment Program is another

in a series of different ways of supporting

young people from the Kakanj municipality.

In May 2009, the Kakanj Cement Factoryhired21 interns, who spent a year at thecompany. With this project, the Kakanj

Cement Factory primarily helped young

people from the Kakanj region to gain new

expertise, and to promptly apply into

practice the theories acquired at university,

thus giving them the opportunity for an

internship, which is obligatory when seeking

employment and building a career. In this

way, the Kakanj Cement Factory gives

additional contribution and assistance to thelocal community, thus promoting the

employment and quality education of young

people in the Kakanj municipality, at a time

of rising unemployment and a drop in

economic activity. For most of these young

people, this is an excellent opportunity to


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maximize their knowledge and improve their

skills, gain valuable experience, as well as a

reference to having been part of a successfulteam, which opens up multiple opportunities

for further advancement and employment in

their profession.

Health care

The Kakanj Cement Factory assigns

substantial resources and efforts to

improving health care in the local

community. In addition to participating in all

fundraising events for citizens with serious

illnesses, the Factory has in the last decade,

allocated extensive funds to improving

diagnostics and treatment conditions at the

local Kakanj Health Center. In 2005, the

Kakanj Cement Factory donated BAM 60,000

for the purchase of an ambulance vehicle

that was absolutely necessary for the

transportation of patients from Kakanj to

clinical centers. In 2009, the Factory donated

another BAM 10,000 to the Health Center for

the reconstruction of the regional clinic in

Biljeevo. We also donated funds to the

Health Center for the purchase of an ECG

emulator and a transverse probe.

Additionally, we provide regular support toregional and national health institutions in

the organization of conferences. We provide

significant support to sports associations in

every segment of their work, and our

greatest attention is given to clubs that bring

together young people and children.

We build our business on three pillars ofsustainable development: economy, ecology andsocial responsibility.

MISSION

Contact in charge:

Branimir MuidaGeneral Manager

Tel:+38732 557 500Fax:+38732 557 600e-mail: [email protected];

[email protected]: Selima ef. Merdanovi a 146, KakanjWeb: www.heidelbergcement.ba

Caring for the environment and the

community

In light of our business activities, all activitiescarried out by our Factory are aimed at

protecting the environment and projects

related to this. All infrastructure projects

intended to modernize the Factory are

mostly projects to improve the state of the

environment in the region. Guided by this

idea, each year during Open Doors Days

(where we open our doors to the local

community), we organize a competition for

project proposals on environmental

protection, providing support in the amount

of BAM 10,000, for which educational

institutions, non-governmental organizations

and citizens' associations can apply.

We work every day responsibly and very

actively in the local community. An example

of transparent communication is the Open

Doors Day, which has been organized since

2001, and includes a tour of the factory, so

that all those interested can learn more

about it and about our production process.

The Open Doors Day is a great opportunity

to socialize and organize many activities for

children, such as sports events,

entertainment, prizes, gifts and refreshments.

The project "The Living world of the

Quarry"

We are very proud that, in October 2011, ourRibnica quarry was included in a contest

launched by the HeidelbergCement Group

Project, called "The Living World of the

Quarry." This contest was organized in 18

countries in which HeidelbergCement

operates. It gave students, professors,

researchers, NGOs and others the

opportunity to demonstrate their creativity,

apply their projects to this competition, and

win prizes at national and global levels

(awards at the local level ranged between

EUR 3000 and 5000 EUR, while those at the

global level amount to EUR 10,000, 20,000

and 30,000).

Twenty projects were applied from Bosnia

and Herzegovina, and the jury selected the

top five that will continue in the competition.

Between March and September this year, the

teams behind the shortlisted projects will

have the opportunity to develop their

project ideas. The competition will last until

the end of 2012, with the final beneficial

outcome for the nature and wildlife of the

quarry, which is seen in the slogan of this

event: "Nature will be the biggest winner."


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Klas LLC Sarajevo - OurCorporate SocialResponsibility

Donations and sponsorships

The Klas LLC Company Sarajevodemonstrates its corporate socialresponsibility with its everyday care for itsemployees, the environment and thecommunity in which it operates. Aware ofthe fact that it the development of Bosniaand Herzegov ina res ts on thecooperation between its authorities,economic sector and civil society, KLASstrives to meet all its duties towards thestate, its employees, business partners,and the community, in a timely way. We

especially nurture our responsibilitytowards our customers and consumers,by offering regular quality products atcompetitive prices.

We give back part of our earnings to thelocal community, to the groups orindividuals who need help. It is ourtradition to organize humanitarianactions around holiday times, to helpingthe residents and beneficiaries of

orphanages, nursing homes, soupkitchens and institutions that care forpersons with special needs. Ourcommitment is that, instead of buying

gifts for business partners and fundingads in the papers with holiday greetings,

we organize the distribution of donationsto the most vulnerable and sociallydisadvantaged groups throughout BiH.

We also frequently provide individualdonations to socially disadvantagedfamilies and socially beneficial projects,and sponsor various sporting andcultural events. Examples of some of theprojects we supported this year includehelping the National Museum of BiH, theSarajevo Safe House and the Romskan a d a ( H o p e f o r t h e R o m a )

nongovernmental organisation.

We are particularly proud of theStipendije za sretno djetinjstvo(Scholarships for Happy Childhood)project, which we realize in cooperationwith the Center for Creative Upbringing.The project involves providing regularscholarships to two elementary schoolstudents from Sarajevo, as well winterfood supplies.

We are also happy to cooperate witheducational institutions. The KlasCompany is in fact the first company in

Contributing to education

Sarajevo which, immediately after theend of the war, recognized the

importance of practical education, andopened its doors to high school students.As a result, students of the SecondarySchool of Agriculture, Food, VeterinaryStudies and Catering traditionallyperform internships at Klas, and oftenbecome our employees. Regular guestsat our production plants are the studentsof the Faculties of Agriculture and Food,Mechanical Engineering and BiologicalEngineering.

The reputation of the Klas LLC Sarajevo

Food Company, and the tradition of theproduction of quality food, is also seen inthe great interest that many individualsand groups have shown to visit thisfactory. We receive requests from allparts of BiH, and we try to respond to all ofthem.

We have thus far organized hundreds ofvisits to Klas' production plants. We havewelcomed many ambassadors and otherdiplomatic representatives, delegationsof businessmen from all over the world,and a great number of school anduniversity students. We are proud of thefact that not only the Bosnians, but alsoforeigners wish to see and learn aboutone of the most promising local


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Klas LLC Sarajevo is the leading company in Bosnia andHerzegovina which:

- Creates, produces and sells wheat-based food products:flour, bread, biscuits, pasta, and confectionery products;

-Owns its own flour mills, bakeries, stores and shoppingcenters, in which the total offer is dominated by localproducts;

-Offers their products to the end consumer market,industrial customers and other bakers, through its ownretail and wholesale channels. Klas also exports tomarkets in the region, the EU, USA, and Australia.

Klas will focus its activities on:

- Ongoing research and meeting market needs;- Promoting and fostering long-term relationships withcustomers;

- Winning new customers and markets;- Growth and development;- Improving the quality of their products and services.

MISSION

VISION

Contact in charge:

Sami AbadanDirector of Marketing

Tel:+387 33 727 124Fax:+387 33 640 549e-mail: [email protected]: Paromlinska 43,SarajevoWeb:www.klas.ba

companies. We are especially pleased tosee satisfied students leaving ourpremises, because then we know that wehave made a contribution, at least a littleone, to the education of our youth.

A very important role in the success ofany company is played by its humanresources, and by their greatest asset -their knowledge. Having satisfied andmotivated employees is very importantfor achieving good business results, andthe Management our Company paysspecial attention to the strengthening of arelationship of trust, mutual reverence,tolerance and respect towards andbetween each employee. The commongoal of the Management and employees

is to make Klas better and moreprosperous, and the working conditionsand overall environment in it safer andmore enjoyable.

As a result of this approach, all Klasemployees have the opportunity toexpress their opinions and suggest ideasfor the advancement of business at anytime, while the best ideas and

Human resources

suggestions are also financiallyrewarded. To increase their motivationand enthusiasm for their tasks, eachmonth we select an outstandingemployee in production plant. TheEmployee of the Month is also rewardedwith a stimulating financial prize.

In addition to certificates attesting to ourmanagement of product quality (ISOand HACCP), Klas is also the proudholder of ISO 14001, a guarantee of ourgood management of environmentalprotection. We also the founders andactive members of BiHPAK, anassociation that deals with managingwaste packaging. We gladly answer any

call to support landscaping actions,among the most recent being thecleaning of the shores of Lake Modrac(Tuzla).

Klas LLC Sarajevo, with its long traditionof 110 years, is the leading are the

Ecology

Klas Company Profile

m a n u f a c t u r e r o f B o s n i a a n dHerzegovina's flour mill and bakingindustry, and one of the leadingmanufacturers of confectionery and pastain BiH and the region. Klas producesnearly 100,000 tons of food annually, and

e m p l o y s 1 , 0 0 0 w o r k e r s .We are the leading Bosnian company thatdevelops, produces and sells wheat-based food, owns its own flour mills,bakeries, stores and shopping centres,with a dominant offer of domesticproducts. Klas offers its products in themarket of final consumers, industrialconsumers and other bakeries through itsown retail and wholesale channels. Weexport our products to more than 20countries worldwide (the region, EU, USA,

Austral ia and the Middle East).

We base our business based on the topquality of our products and services,through the consistent application of theguidel ines and requi rements ofinternationally recognized qualitymanagement systems and standards -ISO 9001, ISO 14001, HACCP andHALAL.


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The LIDER Microcredit Foundation wasestablished as an independent microcreditinstitution in March 2002, as a component ofthe then MEDI humanitarian project, whichwas funded by USAID and implemented by CHFInternational. LIDER was established as a resultof the activities of CHF International in Bosnia

and Herzegovina, which continues to support theFoundations growth and development. On thetenth anniversary of its successful operations,LIDER has developed into a mature and stablemicrocredit foundation, which provides long-term access to financial resources for businessesand households in 33 municipalities and fourCantons in Central Bosnia and Herzegovina.LIDER is guided by a vision of improvingthe social and economic status of clients,by providing long-term access to financialservices. Attention is given to closely workingand communicating with clients, and building

relationships based on honesty and trust, and asa result of this approach, the strong loyalty of ourclients is what LIDER is known for. In the pastten years, we have witnessed an awakening of theinitiative and entrepreneurial spirit of our clients,and their struggle and perseverance to ensure

a normal life for their families in the mostdifficult times of crisis. LIDER remained by theirside, providing them with support in realizingtheir ideas and plans. On its road to achieving asocially responsible approach to businessmen,farmers and the populations, LIDER aims tosupport and improve:

- the development of the localcommunity;

- economic development andentrepreneurship;

- creating new and maintaining existingjob positions;

- improving the living conditions andraising the standard of low-incomefamilies.

LIDERs clients have experienced manysuccess stories, and have in cooperation with

the Foundation ensured jobs for themselvesand others, expanded and registered theirbusiness, and improved the living standardof their household. Their examples are proofthat a combination of good business ideas,entrepreneurial courage, perseverance, and

financial support from LIDER, can guaranteesuccess.

This is supported by the fact that over 4,000clients, with a loan portfolio amounting to BAM9.5 million, have confided the care for financingtheir businesses and households to LIDER.In the past ten years, the Foundation gave itssupport in the form of loans to:

- 24,980 clients, with a total budget ofover BAM 63 million;

- 6,500 small businesses and trades,with a budget of BAM 16.5 million,thus ensuring the stability of aminimum of 15,000 jobs;

- over 6,000 micro entrepreneurs andfarmers, with BAM 14.5 million;

- the adaptation of housing units, thusimproving the housing conditions of8,400 clients, an investment in thetotal value of nearly 25.5 million


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In accordance with its mission and long-term strategic choices, LIDER devotes specialattention in its everyday activities to corporatesocial responsibility, and the implementation oflong-term goals. It would be impossible to talkabout corporate social responsibility, without a

continuous promotion and implementation ofprinciples for the protection of clients, and ofthe SMART campaign. This includes the everydayimplementation of a code of care for clients inall business aspects, and active participationin the field of responsible financing. With theimplementation of the SMART principles, LIDERensures the full transparency of the prices andterms of all its loan products, appropriate billingpractices, and high ethical standards in dealingwith customers. These principles also include anadequate servicing of the complaints system, andthe complete protection of the clients personal

data.

LIDER is the proud member of a large familyknown as CHF International, which is also theFoundations founder. The members of the CHFInternational family operate in 25 countries onfour continents. As far back as in 1952, CHFInternational was established as a nonprofitcorporation to support the families of low andmiddle incomes in Americas rural and urbanareas, with the aim of improving their economicstatus and quality of life by building housingunits. Since the 1960s, CHF focuses more on

international issues in the field of communitydevelopment. The program expanded, and, inaddition to micro-financing, now also includesproviding support in the areas affected bynatural disasters, environmental management,rehabilitation of infrastructure, economicdevelopment, development of civil society, andproviding aid to post-conflict areas.

CHF International promotes democraticprinciples by efficiently building, strengtheningand promoting positive changes in localinstitutions and communities, and makingdecisions that recognize and support the mostvulnerable categories of the population. Itcurrently includes 11 credit operations in 9countries in South America, the Middle East,Africa and Europe. By providing access tofinancial services to a population that has noaccess to banks, CHF helps create jobs, improvethe living standard of clients, and bring privatecapital into the microfinance market making itavailable to the poor.

The number of satisfied LIDER clients, theresults it has achieved in the field of communitydevelopment, economics and entrepreneurship,the improvement of living standards, as well asnumerous success stories of our clients, are allevidence of LIDERs efforts to be much morethan a financial institution to be an institutionresponsible to its society, community and clients.

Tel: +387 33 250 580

Fax: +387 33 250 581

e-mail: [email protected]; [email protected]

Address:

Turhanija 2, Sarajevo

Web:

www.lider.ba

Contact in charge:

David SejfoviGeneral Manager

To provide long-term access to financialand advisory services for businessmen andlow-income population, in an innovativeand flexible way based on sincerity, trustand fair relations, with the aim of increas-ing employment rates and life standards inBiH.

To become and remain a LIDER (leader)in our current field of offering qualitymicro-financing and advisory services, and

be a generator of economic development inthe next five years.

Mikrokreditna Fondacija


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MISSION

VISION

Contact in charge:

Public Relations ManagerLutrija BiH

Melisa Durak-Buljubaic

Tel: + 387 33 563 539e-mail: [email protected]

Address:Mehmeda Spahe 11Sarajevo

Web: www.lutrijabih.ba

To be a leader in the chance gaming market in the Federation ofBosnia and Herzegovina. To bring happiness to people byoffering them the chance to play games responsibly, safely, andtransparently, so that players have fun, and society benefits.

The primary mission of BiH Lutrija is to create games ofchance, satisfy one's need for entertainment with a possibilityto win a prize, all the while fully respecting the Law and thestandards of the responsible organisation of games ofchance.

Our mission toward our society and authorities is:- To generate, in a controlled and socially responsible way,more funds to benefit both the budget of the Government ofFBiH and the financial programs that aim to assist the mostvulnerable population groups, as well as initiatives ofcommon interest;- Following the practice of European lottery companies, tocreate preconditions to prevent excessive indulgence ingames of chance;- To raise awareness among citizens (the general public)about the social aspect of BiH Lutrija, which rests on thepremise that, if you play, you also help those in need.

Our mission towards our players is:- To offer attractive, exciting and innovative games to satisfythe human need for games of chance and entertainment, andto offer a high-quality service at sales points that will alwaysand again exceed the players' expectations;- To monitor the safety and regularity of gaming daily;- To expand our sales network in order to provide maximumavailability of games of chance in the Federation of BiH.

Our mission towards our employees is:- To create a motivating work environment that will be thefoundation of a successful business, by means of offeringcontinuing education to employees, implementing a rewardsystem, and ensuring equal treatment.

The Law on Games of Chance (LotteryGames) of the Federation of Bosnia andHerzegov ina (FB iH) a l lows forapproximately 50% of the profits of Lutrija

BiH (BiH Lottery) to be forwarded tofinancing humanitarian efforts, such as:

This means that by participating in thegames offered by Lutrija BiH, playersdirectly help vulnerable groups andsocial ly responsible campaigns.

Lutrija BiH is the proud partner of manyc u l t u r a l a n d s p o r t i n g e v e n t s .Some o f ou r mos t s i gn i f i can tpartnerships in 2011 have been with:

- The Red Cross, Merhamet,Caritas and Dobrotvor CharityAssociations;

- Soup kitchens;- The medical treatment of

children suffering from seriousillnesses;

- Assistance to people withdisabilities;

- The fight against drugs anddrug addiction;

- Providing shelter for victims of

torture and violence;- Amateur sport activities;- Cultural events, technical

advances and innovation;The development of civi l society.

- The Football Union of Bosnia andHerzegovina;

- The Youth Sports Games, as themain partner:

- The Sarajevo Film Festival;- Novogradski dani, Koncert za

mlade (Days of the Novi GradMunicipality, Concert for Youth);

- Supporting BiH participants in thea competition for people withdisabilities, at the Czech OpenChampionship in Athletics;

- The Bosna Sarajevo Volleyball

Club, support for matches;- Festival Prijateljstva Gorade(Gorade Festival of Friendship),2011;

- Project partner in asna grjenica(The Venerable Sinner Project);

- The 2011 Kazan Jumps, Konjic;- The 2011 Mostar Open;- The apljina Volleyball Camp;- Sportske igre (Sports Games), organised

by the Alliance of Paraplegics and PolioSufferers in FBiH;

- The Mustafa Hajrulahovi TalijanInternational Memorial BoxingTournament;

- The Mala Association the Bone MarrowBank of Bosnia and Herzegovina

- The European Judo Championships,"Sarajevo European Cup Open";

- The eljezni ar Chess ClubCitizens'Association, Sarajevo; - The Bosna BHGas Handball Club;

- The Sarajevo Open 2011 InternationalTennis Tournament;

- The European Senior ChessChampionship;

- An exhibition by Ibrahim Hrle.

HALF OUR LUCK TO SOMEONE ELSE


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In its four years in business, mbox LLC has

supported a number of actions through its

marketing and PR activities.

In cooperation with our clients, we organ-

ised activities to promote non-governmental

organizations, but also to collect some ofthe funds to help those in need. What is

certainly important to point out is that also

taking part in collecting donations were our

fellow citizens, who are always first in line to

help their friends, neighbours and relatives.

In cooperation with its customers and the

Dobro Association, mbox LLC also organised

a charity iftar. We also helped the benefici-

aries of the Dobro Association by taking part

in the Paketii za sve (Holiday gifts for all)campaign.

We also organised a number of events at the

Ilida Thermal Riviera, to help out the Oaza

Foundation, an association of students of

the Faculty of Medicine, who wanted to help

out a fellow student in her struggle for life.

We have in fact launched and implemented

a series of projects with the Ilida Thermal

Riviera, in something called the ChildrensCampus Program, where our youngest

citizens had the opportunity to partici-

pate in numerous workshops, theatrical

performances, educational programs, and

dance and sports activities. We must also

give credit our partners who have gener-

ously responded to all the activities we have

organised, such as the Romantik Dance

Club, Ninpoera and Srce puno osmijeha (A

Heart Full of Smiles).

In its activities, mbox LLC has also achieved

good cooperation with many organisations,

one of our most successful being the one

with the Otvorena mrea (Open Network)

and the Dobro Associations.

Tel: +387 33 641 446

Fax: +387 33 641 446


Address: Zmaja od Bosne bb, Sarajevo

Web:

www.efair4u.comwww.woman.bawww.polacijene.ba

Contact in charge:

Arijana Kadri CEOExecutive Director

To generate the attention and interest ofthe public through classic and innova-tive ways of communicating, to create astory people will talk about, and introducea standard of business communicationin companies, organizations and public

institutions.

To become a respectable agency that pro-vides consulting services in PR, advertis-ing, e-marketing, event management, anda leader in Bosnia and Herzegovina inthe sphere of innovative media and directcommunication with target groups.

d.o.o. Sarajevo


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We strive to im prove people's lives bygiving them the chance to connectglobally and achieve an outstandingcommunication, as the regional leaderin a future information society.

The satisfaction of our clients andem ployees is our nu m ber one priority.

MISSION

VISION

Contact in charge:

Milenko CvijanovicExecutive Director of Marketing and Sales,

Tel:+387 51 240 220Fax:+387 51 240 282e-mail: [email protected]:

Ivana Franje Juki a 1, BanjaLukaWeb:www.mtel.ba

life. By organ izing a fundraisingcam paign, in w hich you can donate tothis cause by dialing 1411, ensu ringdonations from large com panies andindividuals willing to help, we are

confident th at, by the en d of th is year, wew ill be celebrating a victory, with life asour m ain and only rew ard.

Values that make usnoble

The m :tel Com pany has developed atradition of prom oting know ledge andeducation as values that are significantfor the overall developm ent and progress

of society. Our w illingness to p rovidesupport for young talented people, ontheir path to their fu tures, is seen in aseries of projects that we im plem entedin partnership w ith higher educationinstitut ions across the coun try. Also, incooperation w ith the British Councilorganization, we have raised the interestsof high school students, rewarding theirgood ideas in an entrepr eneurshipcom petition. We wer e also partners ofconferences, summer schools for young

IT professionals, w hile young volunteerswere g iven the oppor tunity to spend aday in our Com pany during the project"Volunteer, Give Loans. There are m anysuch projects that w e have supported, ina desire to prom ote true values, such asknowledge, talent and expertise. Here wew ill m ention tho se that, year after year,show that w e are on the right track w henit com es to m aking friendships withtalents.

m:Scholarshipsfor students ofelectrical engineering universityprogram s in BiH, w hich we have givenfor th e second year ru nning , have helpedus create new, stronger friendships withyoung talen ted people, and have resultedin our satisfaction that the Com pany isable to prom ote know ledge, and providescholars them w ith better conditions toachieve even m ore significant resu lts. Inaddition to the financial suppor t that ou rscholars receive from us, another very

valuable experience are the one-m onthinternships that we offer them at theCom pany, w here they are g iven anoutstanding opportun ity to be introducedto the latest technologies intelecom m unications. The m :ScholarshipProject is carried out in collaboration w ith

the Faculties of Electrical Engineer ing inSarajevo, Banja L uk a, and East Sarajevo,the Tuzla Faculty of ElectricalEngineering, and the Faculty ofEngineering and Com puting in Mostar .

The Android l eagueis a projectwithin w hich w e want to rew ard talentsin the field of com puter science, to inviteyoung people to share w ith us new ideas,discover the possibilities of the new

technolog ies, and take part in creatingthe first applications for A ndroid phonescustom ized to users in the local m arket.The decision to constan tly invest inknow ledge has becom e a clear vision ofa new tradition of rew arding good ideasand excellence. The Android L eague, acom petition w ith a prize fund of BAM30,000, has, for the second consecutiveyear, resu lted in num erous qu ality ideasthat have been put into practice andm ade available to our custom ers.

The Art of Connectingis aproject that we envisaged as one thatconnects art , talent and know ledge. Inparticular, w e are happy that the projectw as a com plete success. We issued acom petition for the subm ission of thebest art w orks by young academ ic artists.Out of the nearly 300 w orks subm itted tothe address of the Com pany, w e selectedthe 12 best ones, w hich then graced ourcorporate calendar for 2012, while their

authors w ere rewar ded w ith valuableprizes. In addition, the h ighest valu e ofthis project is the fact that we m ade newfriendships, encouraged for the first tim ecooperation between arts academ ies inBiH, and organized tw o exhibitions ofwork s that m ade it through the second

round of the com petition in Banja Lukaand Sarajevo. Our partn ers in th erealization of this project wer e theacadem ies of fine arts in Sarajevo, BanjaLu ka, Trebinje and iroki Br ijeg.

As individuals, and as a com pany, w e takepride in social responsibility in the projectsthat we have successfully im plem entedover the years. We hope to shar e this joyw ith our friends, in new pr ojects and newideas.

M:tel - Joining Hands with Young Talents

you have friends!


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satisfaction that this donation hascontributed to the development of theBanja Luka University Clinical Center.The Director of Meggle for EasternEurope Marijan Vu ak told the media that

the Company agreed this project with theBanja Luka University Clinical Centre,emphasizing that the ergometry machinewill primarily benefit the health ofchildren, find cures for certain illnesses,and complete the Hospital's healthservices. Representatives of theCompany also presented the childrenwho were being treated at the Hospitalwith a number of Meggle products.

Owner of Meggle Dairies Mr. ToniMeggle donates a 7,500 cheque for the

purchase of a house for the Radostidruenja (Joys of Play) Association ofChildren with Special Needs

To commemorate 1 June, celebratedaround the world as World Milk Day, theMeggle Company decided to hand outfree milk from their own factory to citizensin Sarajevo, Tuzla, Mostar, Zenica, Bihaand Banja Luka. Our promotional teamdistributed milk at the most popular

locations in these cities, along with flyersthat promoted a healthy lifestyle and diet,wh ich marked Meggle 's ac t i veparticipation in a global campaign thatadvocates these values. World Milk Dayhas been celebrated since 2001, when itwas first proclaimed by the Organizationfor Food and Agriculture of the UN.

The Meggle Company, which todayemploys more than 150 workers, is todayamong other socially responsiblecompanies, and has as one of its most

important goals to bring about a healthierand happier Bosnia and Herzegovina.

Meggle celebrates Milk Day

The creation and maintenance of high quality products withthe Meggle brand, which win the trust of clients andconsumers. Our success is as binding as is our long traditionof 125 years.

The creation and maintenance of high quality products withthe Meggle brand, which win the trust of clients andconsumers. Our success is as binding as is our long traditionof 125 years. At the Company, we all have a common goal,and that is to satisfy our customers in the long term. As aninternational company, we want to maintain a steady flow ofinformation to customers, business partners and the public.

MISSION

VISION

Contact in charge:

Jadranka Penava

Tel:+387 39 685 271Fax: +387 39 685 046e-mail: [email protected]

Address: Osrdak bb, PosujeWeb:www.meggle.ba


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6

Social Responsibility

Caring for consumers

Mercator, as the "Best neighbour," achieves itsmission not only in its active role in the businessenvironment, but also by being responsive to theneeds of the wider community.

Mercator expresses its social responsibility

through its care for customers, employees, thewider community and the environment.

Our customers have always come first. Therefore,we strive to provide them not only with the bestvalue for money, but primarily high-quality andsafe products and services according to thehighest health and hygiene standards. Weaccomplish this by implementing and improving,on a daily basis, a quality management systemthat satisfies the ISO 9001 and HACCP foodsafety management standards.

Aware of our role in building trust betweenconsumers and producers of food products, in

addition to the continuous improvement anddevelopment of our distribution of healthy andsafe food, we also work with suppliers, so that weall meet the strict requirements of all relevantstandards.

In July 2010, organised an InfoDay for suppliers and business partners, dealing

Mercator BH LLC

with the topic of the "

"

" "

International Day of Health,Mercator BH in April every year organises bloodpressure and blood sugar level checking for all itscustomers and neighbours, at Mercator Centers.This action gives customers and citizens the

opportunity to give their own health someattention.

Mercator's greatest asset are its skilled andmotivated employees. Therefore, their satisfactionis one of Mercator's more important goals,

HACCP system and its

Implementat ion in Mercator 's Business

Practices. The aim of the gathering was forMercator to exchange knowledge and experienceswith suppliers and colleagues from leadingcompanies in the retail sales industry in Bosniaand Herzegovina, so that all we can all understandbetter our role in the supply of healthy and safe

products to consumers.Due to the fact that the rights of consumers in BiHare insufficiently protected, Mercator BH LLCeach year tradit ional ly com memo rates 15

March as In ternat ional Consumer Day .Through various activities and shopping offersorganised specially for this event, we try to raisethe awareness of consumers about their rights,and to point out the importance of consumerprotection to all members of society.

To mark the

Caring for employees

achieved through work processes, by offeringrewards, encouragement, personal andprofessional development, as well asimprovements in various areas. The recognitionMost Desirable Employer, which Mercator BHLLC has received five years in a row, is alsoevidence of the quality of our care for employees.

We have also defined our priorities for personnel,one of the more important ones being thecontinued education of employees, allowing themto acquire additional competence.

As an important means of offering additionalknowledge and experience,Mercator hascreated i ts ow n tra in ing network for educat ion.The point is for more experienced employees toshare their knowledge and experience with theircolleagues during theoretical and practicaltraining, who can then immediately and directlyuse it in their work. This year, Mercator BHorganized a " School for Trainers",with the aimof including into the existing training networkemployees from DP stores, and increasing thenumber of trainers in the retail sector.

In March 2012, the Second School forManagers of Mercator Trade SEEwas held inSarajevo, a three-day-event attended by 500managers from the markets of Serbia, Croatia,Bosnia and Herzegovina and Montenegro. Theaim of this training session was to use lectures,creative workshops and case studies to raise the

M e r c at o r BH

Sports Hall Dobrinja


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levels of knowledge of participating managers,encourage exchange of experiences, and improvecommunication among them as regionalcolleagues. The speakers were eminent experts,members of the Board of Directors of MercatorTrade for Southeastern Europe, and managers oflocal subsidiaries.

Mercator cares for its wider community throughdonations and sponsorships, supportinghumanitarian, cultural, health, educational andsports projects, as well as institutions thatcontribute significantly to the development ofspecific areas, but also takes time to help thosewho need help the most.

During the construction and after the opening ofits shopping centre in Tuzla in 2004, Mercator BHLLC also built a plateau above the river Jala,making this then polluted area that gave off a badsmell a favorite place for young people tosocialize. Since then, the plateau has, in addition

to being a parking area, also been used fornumerous cultural and entertainment programs,such as the "Kiss for Guinness."

In 2005, Mercator BH constructed aSports Hall,next to its shopping centre in Dobrinja, a gift forthe residents of the largest neighbourhood inSarajevo's most populated municipality, NoviGrad. As a good neighbour, Mercator also set upa parking lot with 87 parking spaces, used byvisitors to the sports hall and the residents of thesurrounding buildings. From its opening untiltoday, the Dobrinja Sports Hall is used to its fullpurpose, by numerous sports clubs, and a placeof recreation for citizens.

On the occasion of the opening of the MercatorCentre in Mostar in 2006, Mercator B Hpresented the ci ty of Mostar wi th a do nat ion

for the construct ion o f an i r r igat ion system in

the ci ty park. In this way, Mostar got a park withthe most advanced irrigation system, one that alsoexists in Sarajevo, Opatija and Varadin.

Mercator BH is also involved in support for theKu a na pola puta (Hal fway House)project,which aims to help children and young peoplewho are no longer in the welfare system. Afterturning 18, i.e. coming of legal age, childrenwithout parental care who live in orphanages arefaced with the problem of finding new

Caring for the local community

A playground for children with special needsFrom one of our training sessions

accommodation for themselves, as well as withthe challenges that living on their own will bring,which no one prepares them for. With this project,the Cantonal Centre for Social Work, a publicinstitution, tries to provide children and youngpeople who no longer qualify for welfare, withhousing and practical training for independent life,giving them shelter until they graduate from

university, or find a job.

Mercator BH has also supported the project forthe inclusion of children with disabilities, calledIgrajmo se zajedno (Let 's Play Together).ThePragma Youth Association constructed a parkadapted to children with disabilities, by means ofincluding into an existing playground in Dobrinjaplaying facilities that are specifically designed forchildren who cannot easily use the standardplaygrounds. This concept of a playground iscompletely inclusive, because it in no wayseparates children with disabilities from childrenwithout disabilities, thus allowing them to get toknow each other, through what is the mostimportant form of socialization for children -playing.

At Mercator, we do business with futuregenerations in mind, and that is why we strive tocontribute to protecting the environment. Just aswe systematically manage all our risks, so do wealso manage risks to the environment, wherein wehave, as the major problems, recognized theconsumption of electricity and heating, and wastetreatment. In order to control these risks, we haveintroduced a number of measures that all ouremployees observe.

We recognized the consumption of electricalpower as a key risk, and have given it specialattention, by introducing, with the aim of control, anumber of measures such as: energy- savingtechnology, which is being installed and used inall our facilities, issuing a manual on "Instructionsfor the Use of Energy Sources, and othermeasures that we carry out in our everydaybusiness.

When a state of natural disaster was declared inthe Federation of Bosnia and Herzegovina inFebruary 2012, due to heavy snowfall, MercatorBH, in accordance with instructions received fromthe Directorate of Civilian Protection on savingenergy, also decided to implement additionalsaving measures. In all Mercator and DPsupermarkets, we shut off all window and external

lighting, and reduced the lighting in the marketsand garages to 30%.

By reducing lighting in all our shopping centres on31 March, between 8.30 and 9.30 pm, MercatorBH joined the "Earth Hour" initiative, which iscarried out throughout the world. With theseactions, Mercator wanted to inspire its customersand business partners to make a similarcommitment in their everyday lives, business anddevelopment..

Protecting the environment

Mercator, the best neighbour!

MISSION- To achieve the best value for

consumers with its range of products and

services for everyday household use.

-Th rough p ro fess iona l andmotivated employees, to provide consumerswith the best service, in a pleasant retailenvironment.

- To provide profits for shareholdersthrough growth and efficient operations.

- To do business that will contributeto the better quality of life in our social andnatural surrounding.

VISION

Biti prvi izbor ljudima pri kupovini proizvodaza svakodnevnu upotrebu u doma instvu.

Tel:+387 33 286 130Fax:+387 33 294 586e-mail: [email protected]:Blauj bb, 71000 SarajevoWeb:www.mercator.ba

Contact in charge:

Neven HadisulejmanovicCompany Manager


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To become the leading accounting agency inBosnia and Herzegovina, not by size, but by thequality of the services it offers.

The satisfaction of our clients and employees isour number one priority.

M

ISSION

VISION

Contact in charge:

Mehi Velida

Tel:+387 33 222 172, 223 527Fax:+387 33 210 167

e-mail: [email protected]:Hamdije Kreevljakovi a 18/II,SarajevoWeb:www.mfinance.ba

MF raunovodstvene usluge

pravne uslugerevizija

poslovna savjetovanja


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As a socially responsible company, Microsoft

has been invests great resources into all aspects

of education, informing society about the

protection of children on the Internet, as well as

into activities related to strengthening the

competitiveness of Bosnia and Herzegovina.

DonationsBy means of Microsoft's global initiative

"Unlimited Potential", we cooperate with

NGOs, supporting projects aimed at the

introduction and use of the latest IT solutions in

the NGO sector, in order to improve the

efficiency and productivity of these

organizations, and increase the quality of their

programs that deal with life-long learning,

working with children and young people, and

providing support in resolving missing persons

issues. In the past four years, the total value of

donations made by Microsoft to the NGOsector in BiH has amounted to $ 954,000, of

which $ 828,000 was the value of software we

donated, while the value of cash grants aimed

at projects to increase computer literacy

among socially vulnerable groups of the

population, was $ 126,000. Some of our most

significant donations were made to the

following NGOs: R.O.D.A The Research and

Organizational Development Association, the

Mosaic Foundation for Community

Development, the International Commission

on Missing Persons, Sarajevo HQ, SOS

Kinderdorf BiH etc.

Partners in Learning

Through "Partners in Learning" initiative (PiL),

Microsoft has in the past 4 years invested over $

400,000 into projects aimed at schools,

teachers and students. Through these projects,

more than 1,500 teachers were trained in the y

use of modern technologies in the classroom,

and over 50 schools were given the

opportunity to participate in the program

"Innovative Schools - ISP". The training gave

teachers the opportunity to raise the quality of

teaching, while schools got a chance to share

their experiences with advanced schools

around the world about how technology canraise the quality of all school processes, from

education to management support. In

cooperation with our partners (MDGF

program, the British Council), competitions

were organized for students and teachers. The

student competition was aimed at fostering

entrepreneurship among young people, while

the competition for teachers allowed teachers

to present their practice of the good use of

modern technology in teaching. In these

competitions, which were not held only in BiH,

but also at the European and global levels,

Bosnian teachers achieved remarkable results.

Among them is the first place at the European

Teachers Forum in Moscow in 2011. Overall,

the Partners in Learning initiative helps all

those involved in the education process to gain

access to technology, training and resources.


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Child Online Safety

In order to raise awareness about the

importance of protection on the Internet, a

campaign was launched entitled "Child Safety

Online," focused on the protection of children

on the Internet, and the provision of a secure

experience on Internet adapted to children.

The campaign has been implemented since

2010, in the cooperation with the NGO sector,the Communications Regulation Agency and

UNICEF in Bosnia, and aims to make parents,

teachers and students aware of the dangers to

which children are exposed, and of the

possibilities that parents and teachers have at

their disposal to protect children. The

campaign resulted in the comic "@man," which

was distributed to schools and gives concrete

tips on how to protect yourself online. Within

their volunteering activities, Microsoft

employees held several presentations at

schools across the country on this topic, where

they demonstrate to children in practice howto protect themselves, but also warned them of

the dangers that lurk.

Panel discussion

With the importance of strengthening the

competitiveness of Bosnia and Herzegovina in

mind, in April 2012, the Company initiated and

organized a panel discussion on "How IT Can

Help Increase the Competitiveness of Bosnia

and Herzegovina." Participants of the panel

were ministers of entity governments,

representatives of state authorities, local ITindustry representative, and representatives

Microsoft BiH. Participants opened several

significant topics of discussion on how to

increase competitiveness, and all agreed on

one thing: that the greatest focus should be

placed on education.

Partnership and knowledge for efficient BiH

Enable People and Business Throughout theWorld to Realiye their Full Potential

MISSION

VISION

Contact in charge:

Lejla Zuki -Krivdi

Tel:+38733 296 710Fax:+38733 296 711e-mail:[email protected]:

Fra An ela Zvizdovi a 1,SarajevoWeb:www.microsoft.com/bih

Bizspark

Through the Microsoft BizSpark global

program, implemented with the two local

network partners, we are also helping rising

BiH software companies, and has, in its 4 years

of operations of BiH, 28 such companies were

made part of this program, through which they

were given free access to the software they

needed, receive various forms of support fromMicrosoft, as well as a global promotion

through http://www.microsoft.com/bizspark/,

an website intended solely for software start-

ups, and representing their accomplishments.


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Mikrofin in the communityAt Mikrofin, we want to positivelyinfluence the environment in which we

live. We do what we think is best for ourclients, employees and surroundings.We are determined that our socialresponsibility does not just remain onpaper, an idea that makes our profilelook good, an empty phrase emphasizedduring public addresses.Instead, we strive to exist as a sociallyresponsible institution in all the activitiesthat we launch, support and assist. Wecare about making everyday easier andbetter for the people that surround us. Inwhat follows, we will describe each of our

activities.

Happy childhoods and healthy

developmentSince 2007, Mikrofin has investedintensively in the community, throughprojects aimed at the happy childhoodand healthy development of children.e projects included primarily helpingprimary schools (e.g. donating librariesand essential teaching aids, constructingadapted doors for children in

wheelchairs, constructing a fence arounda school built next to a main road);supporting kindergartens by donatingplaygrounds, slides, colouring books,books, electronic equipment; helping

hospital childrens wards and maternitywards; sponsoring the Childrens PoetryFestival; donating funds to the AutismDay-care Centre and to associations forchildren with special needs and childrenwithout parental care in Bnaja Luka,Tuzla, Zenica etc.

Cribs for a snug nightWe awarded a donation to the Dom-porodica Childrens Orphanage inZenica, in the form of childrens cribs,bed linen, diaper supplies and babytoiletries, as a first step in providingassistance to this institution. Our supportto them will become regular, as is the

case with other childrens institutions andchildrens hospitals in the country, whichwe support in their day-to-day activities.We decided to help by providing thesupplies they needed, and paid a visitto the Orphanage in order to get moreinformation on the conditions there andtheir immediate needs. At Mikrofin, wehope that this is just the beginning of afruitful cooperation.

Donation to the Doboj

Maternity WardMikrofin donated a pulse oximetre tothe Doboj General Hospital, for thetreatment of the youngest patients. isdevice is primarily used to monitor

the medical condition of newborns,especially of children whose are incritical conditions, and is something nomaternity or paediatric ward should bewithout. is is just one of the activitiesin Mikrofins efforts to help paediatricclinics in Banja Luka, Doboj andBijeljina.

Renovating the Childrens Library

in Zenica

e Mikrofin Microcredit Companyrenovated the Childrens Departmentof the Zenica Library, enriching it withover 100 books, both obligatory schoolreading and contemporary editionsof world classics. With this donation,we significantly increased what theZenica Library had to offer. Our ideais that, in a year of crisis, we help asmany institutions focused on childrenand young people as we can. Mikrofincontinually develops and financescampaigns of this kind this year, wedonated over 2,000 titles to schools,childrens libraries and kindergartensaround the country.In addition to obligatory schoolliterature, we also donated a large numberof bestsellers and popular contemporaryteenage literature. e idea was to allowchildren to find books in libraries thatwould relax and entertain them, inaddition to finding the works that theyneed to read as part of their curricula.We believe that an investment into their

education is our best investment.As Mikrofin already cooperates withthe Orphanage in Zenica, we hope tomake the Childrens Library the secondinstitution we offer continuous assistanceto.

Investing into cultureA special program that we have launchedis known as the Novi kulturni ritual


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Telefon: +387 51 230 330

Fax: +387 51 234 210


Adresa: Vase Pelagia 22, Banja Luka

Web stranica: www.mikrofin.com Contact in charge:

Radmila BjeljacDirector

Our mission is to create and offer profit-able credit and non-credit products to lessprivileged clients who are struggling toachieve a decent life for themselves withtheir existing expertise and skills. Ourservice implies a maximum respect for thetime and needs of our clients.

Mikrokreditno drutvo

d.o.o.

(New Cultural Ritual), within which wesupport efforts in culture and art. Withinthis, we are patrons of the Jazavac Cityeatre, the Republika Srpska Nationaleatre, and the Biha eatre ofYouth; we financed the entire redesign

and publication of the Putevi (Paths)magazine for culture, education and art;the Pecha Kucha Night, and many othersmaller-scale projects.

Te Mikrofin School of

Badmintone Mikrofin School of Badmintonproject is a project spanning severalyears, which aims to provide schools

with badminton equipment, and payfor a coach to work with children. As aresult, children are given free badmintonlessons and trips to tournaments in BanjaLuka and Zagreb. e Mikrofin Schoolof Badminton project is implemented inmore than 10 municipalities in BiH.

Company Profile

Mikrofin is microcredit company inBosnia and Herzegovina, which hasoffered loans since 1997, when it wasestablished. Mikrofin is the regionsleader in the area of microfinance.During the past few years, Mikrofin

has provided over 100,000 small andmicrocredit loans to low-income clientsand small entrepreneurs, thus supportingtheir development and the growth oftheir businesses.Mikrofin shapes its products accordingto the needs of clients and the demandsof the market. One of the reasons thatMikrofin is the first choice of clients isthe variety of its offer and simplicity ofthe loan application process.Our most significant loan products are:loans for the adaption, reconstruction,enlargement and purchase of a livingspace, loans for entrepreneurs, loans foragriculture, shopping loans, IRB loansand loans for insurance policies.Our services ensure a maximum respect

for the time and needs of our clients.


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ABOUT USThe PERO LimitedCompany in Zenica is a private company

that has existed since 1996. The mainactivity of the Company is the trade inbuilding materials and constructionengineering, as well as the manufactureof stone house numbers

Our Sales Centre is located in Zenica,and also includes a construction materialdepot, a laminated material cuttingworks, the PERO ENTERIER furnituresalon, office space and a caf.

In addition, PERO Ltd has sales centreson Vlai , as well as in Vare, Jajce andMaglaj.

OUR GUIDING PRINCIPLESPero Ltd Zenica successfully carriesout deliveries of building materials in thecountry and abroad. We have specialcontracts with local and international

suppliers, our own import of constructionmaterials, plants for the production ofceiling beams and stone house numbers,and modern plant for cutting and finishinglaminated materials for the manufactureof furniture.

The quality system that governs thebusiness and production of the PEROLtd Company has been verified by a

certificate of the ISO 9001:2008 qualitysystem, issued by TV NORD, which isalso the guarantee of our overall quality,one that would satisfy even the mostdemanding customers, and is the focusof every employee and member ofmanagement.

The socially responsible actions of theCompany are focused on developmental,scientific, cultural, educational and otherprojects that we support.

As a socially responsible company,PERO makes its contribution to societythrough various activities, such asdonations and sponsorships, theemployment for unemployed youth withno work experience, investing in theeducation of university and high schoolstudents through scholarship programs

and internships at the Company, as wellas environmental awareness.

DONATIONS AND SPONSORSHIPS"PERO" Zenica Ltd, as a sociallyresponsible company, pays greatattention to providing donations, as wellsponsoring various sports, educational,and cultural events, thus supporting thedevelopment of Bosnia's society.

Some of the events sponsored by theCompany are the Waterpolo and JumpTournament organized by the elik WaterSports Club in Zenica; providing financialsupport to the BiH National ParaglidingTeam to take part at the EuropeanChampionships in Accurate Landing; theTheatre Games at the Hall of Culture inJajce; supporting the Zenica Radio Clubat the 6th Balkan Championship inAmateur Radiogoniometry, supportingthe MC CONDOR Oldtimer Club at the

Motorcycle Meetings at Bistri ak; supportfor the elik Boxing Club and theirparticipation at the ELI NA RUKAVICA2012 (STEEL GLOVE 2012) BoxingReview; support for the 2012 Mainijadaevent, and many others.


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Some of the associations that we haveawarded donations to are: the LOTOSCitizens' Association, for the constructionof new premises for a counseling centrefor children and parents; the construction

of a roof for a home owner on Vlaic; TheMountaineering and Skiing Societydonation in construction materials; theFriends of the Catholic School Centrefunding a sport events for alumni, as wellproviding support to the Refine theEnvironment, Improve Yourself andOthers Campaign, as well as many otheractions.

EMPLOYMENTA significant segment of the socialresponsibility of the PERO Zenica Ltd

Company is co-f inancing act ivem e a s u r e s t h a t e n c o u r a g e t h eemployment of young unemployedpeople with no work experience. We havealso led actions to employ women overthe age of 40, as well as returnees to theCentral Bosnia Canton, in our SalesCentre in Jajce. It is important to note thatall those who were employed in this waybecame full time employees of thePERO Company.

INVESTMENT IN EDUCATION

With its scholarship program, the PEROZenica Ltd Company encouragesinvesting in knowledge as the basicsegment of every society. Upongraduating from their respectiveprograms, scholars are given theopportunity to be employed at theCompany. In addition to financinguniversity students, our scholarships forhigh school students are anotherexample of our good social practices.

Alongside our scholarship activities, wealso invest in education by organizing

We wish to expand our business to the entire territory ofBosnia and Herzegovina, and open up new shoppingcenters for the sale of building materials. We strive tointensify the production and sale of stone housenumbers within and beyond the borders of Bosnia andHerzegovina.

Our vision is the sale of building materials throughoutBosnia and Herzegovina, and our strategic developmentin this respect implies an integral coverage of the BiHmarket, starting with small towns with 10,000 to 15,000inhabitants, to cities with larger numbers of inhabitants.The development of engineering is the second phase inthe development of our Company. The third stage is themanufacture and sale of stone house numbers, and amore intensive and broader presence of these productson foreign markets. The PERO Zenica Ltd Companysees itself as a competitor to other companies in theindustry, in terms of product quality and service, andbetter prices for quality products.

MISSION

VISION

Contact in charge:

Mladen PericBSc Economics

Tel:+387 32 440 500Fax:+387 32 440 501e-mail: [email protected]:Sarajevska 97,Bojin Vir, ZenicaWeb:www.pero.com.ba

workshops for university and high schoolstudents. As a result, in cooperation withthe Faculty of Mechanical Engineering inZenica, students majoring in ProductionBusiness had the opportunity to get

acquainted with the way in which ourCompany works during visits, organizedduring one full workday (8 hours) eachweek, for three weeks. We have alsocooperated with the INFOHOUSEA s s o c i a t i o n o n t h e p r o j e c tVOLUNTEER, AND GIVE LOANS.The project aimed to provide support tohigh school students, who were giventhe opportunity to demonstrate theirprofessional skills, and to be introducedto a company with good businesspractices. "Activism When Young-

Profits in Old Age" is another projectconducted by the PERO Zenica LtdCompany. The project was aimed atreconstructing the Youth Centre inZenica, and was implemented by the

OMI ??Organization, in cooperation withthe Zenica Municipality. The projectengaged young volunteers high schoolstudents to work at the Company for oneday, an action for which PERO ZenicaLtd provided financial resources.

ECOLOGICAL AWARENESS

A significant segment of the socialinvolvement of the PERO" Zenica Ltd

Company is its ecological awareness. Weintensively promote energy efficiencyprojects in BiH. Also, each year theCompany supports the Team thatconducts the spring cleaning anddecoration of the city of Zenica. We alsopromote a wastewater treatment systembased on brown algae, known as EKO-GEA, and keep our premises work by

using environmentally friendly fuels i.e.pellet stoves.


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Company Profile

Plus Ltd., a company dealing in

representation, trading and services, was

established in May 2001. However, we are

also known under our operational name,

SIEMENS HEARING CENTRES IN BIH. As

the name itself suggests, we represent the

worlds leading manufacturers of hearing

aids and audiological equipment, theGerman company SIEMENS and the Swiss

Company PHONAK. In addition to offering

these products on the Bosnian market, the

Hearing Centers also provide a complete

service for the hearing impaired, from

diagnosing, determining and adjusting

hearing aids to meet the needs of the

customers, to sales, service, training, and

consultations on matters of audibility.

Our seven employees, all of which received

either secondary or university medical or

technical training, in addition to working at

the Hearing Centre in Sarajevo, Tuzla and

Mostar, are also, when appropriate, engaged

in medical institutions, hospitals and

health centers throughout the country. Our

operations are closely linked with the health

insurance agencies, which participate in

the supply of hearing aids of the patients

they insure, as well as with the State Agency

for Medicaments and Medical Devices,

which, after registering the hearing devices,

issues permits for their sale in BiH. Sincethese are specific job positions for which

no formal education exists in the region,

all employees undertake and regularly

attend all the training sessions, seminars

and professional workshops organized by

our foreign partners. We ensure that the

knowledge and expertise of our employees

can match those of colleagues at the global

offices of the companies we represent,

which is a commitment we undertook

under the contract made, and we strive tobring to our market the latest technologies

in the related fields.

Although we are a small private company,

we ensure the satisfaction of our employees

by frequent training programs, thepossibility of business travels, regular

annual visits to the worlds largest fair

and the Congress of Audiologists and

Audiological Equipment, but, first and

foremost, by a healthy, normal, almost

family working atmosphere where

all problems are solved quickly and

harmoniously.

Our projects

From the start of our business operations,we have experienced the prejudice and

stigma that people with hearing loss and

those who need to use hearing aids face.

In addition to educating our customers

who use hearing aids, we have published

translations of professional articles in the

daily and weekly press, as well as appeared

on TV programmes, talking about the

early detection of hearing impairment in

infants and young children, and the need

for treatment and rehabilitation, as well as

on the dangers that threaten the hard of

hearing, deafness as a consequence of age

etc.

Care for childrenHearing impairments in children are

occurring more frequently in the world.

Thanks to modern technology, a lot can

be done so that these children have a good

start in life, if the disorder is detected on

time.

After a campaign by UNICEF for the supply

of hearing aids to the students of the Centre

for Hearing and Speech Rehabilitation in

Tuzla, in which we participated by giving

diagnoses to 85 hearing impaired children,

and donating ear pads and batteries

for hearing aids, we also independently

initiated, led, found donors, participated

in the financing and awarded donations to

similar schools in Sarajevo and Mostar.

We also included Croatian singer Severina

in the campaign to donate hearing aids

to the Centre for Hearing and Speech

Rehabilitation in Sarajevo, while the hearing

impaired children at the Los Morales Centrefor Children with Special Needs in Mostar

received help from the Spanish battalion of

the UN.

Helping the elderly

We strive to provide the best possible

service and assistance to the elderly and

bed-ridden, and thus have for years paid

regular monthly visits to nursing homes

in Sarajevo and Tuzla, where, if necessary,

we use mobile diagnostic audiologicalequipment to measure the hearing of

patients, maintain and service hearing

aids, supply batteries and other accessories

necessary for the operation of appliances,

initiate procedures with health insurance

PLUS d.o.o.


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agencies for the purchase of hearing aids,

consult and train users on how to use

hearing aids etc.

Besides attending to children and adults, we

also made a si

Documents

A Best Practices Collection of Corporate Social Responsibility in BiH