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A 2020 VISION OF IT LEADERSHIP
Tom Babington, CCIO, Vice President – Technology
Solutions
Phone: (407) 381- 3742
EPIC ENGINEERING & CONSULTING GROUP, LLC
A 2020 Vision of IT Leadership
3
Key Issues for 2020
Will the IT role still exist?
And if it does, will the role be relevant?
How will IT leaders spend their time?
4
How much will it differ from what you do today?
6
Role of Local Government IT Model
LANDSECURI
TY
PEOPLE
MONEY
7
EPIC Role of Local Government IT Model
MONEY
SECURITY
LAND
PEOPLE
8
EPIC Role of Local Government IT Model
9
Current Profile
10
Current Profile: IT Management
IT Leaders protect their brand by
adopting:
More integrated business solutions
Less costly and more dynamic networks
Less of a role as provider and more as a
partner
Less time in “engine room” and more time in
“board room”
11
Current Profile: Service Maturity Model
Strategicpartner
Technologyprovider
Serviceprovider
IT infrastructuremanagement
IT servicemanagement
Business servicemanagement
RELATIONSHIPS OVER TIME
COMPLEXITy
Businesspartner
Maturation leads to increased confidence
and organizational impact
12
A Closer Look
Adaptability Agility Mobility
13
Barriers are deeply rooted in the organization:
Overcoming inflexibility in the manager’s mental models
Addressing organizational complexity at the business process level
Identifying mismatches between current resources and future needs
Source: “The Adaptable Corporation”, Eric D. Beinhocker; The McKinsey Quarterly, Management 2006 number 2, Volume: 2006, Issue: 2, Publisher: McKinsey & Company, Inc., Pages: 76-87
Adaptability – Trends and Transitions
14
The Software as a Service (SaaS) model will
merge with the iStore model to produce business
functions as apps, available on demand.
Ten years from now, the Tax Collector’s Office
may not care where an app comes from or where
the computer that produces and processes the
app is located…
Adaptability – Trends and Transitions
15
= Living at sustenance level on a diet of low-
hanging fruit
Understand your Costs (not just know them)
+ Optimizing system capacity
IT Governance to Manage Supply & Demand &
Priorities
+ Diffusing management complexity
Establish Standards
Commit to Priorities
Adaptability – Trends and Transitions
16
A Closer Look
Adaptability Agility Mobility
17
Agility – Trends and Transitions
Business-focused Initiatives and their
Tools
Business Process Analysis
Project Management
Staff Development
Continued Statewide Collaboration
IT Governance
Business Analytics
18
The next replacement of desktop computers in the Tax
Collector’s Office – will be the last replacement of PCs in
the Tax Collector’s Office.
The next user interface will grow out of the current
generation’s manual dexterity with their handheld mobile
devices as a wearable accessory.
The next server-bound e-mail system upgrade in the Tax Collector’s Office – will be its last, as local governments move their e-mail to the web where it will become extinct.
Agility – Trends and Transitions
19
The next server-bound storage upgrade the local government purchases – will be its last.
There will still be earth-bound network devices that will require on-site support.
The robots and drones will take care of those things.
Agility – Trends and Transitions
20
About those pesky drones……….
21
A Closer Look
Adaptability Agility Mobility
22
More than information, documents and
images mobility means moving…
Communications moves
Urgency moves
Decision-making moves
Mobility – Trends and Transitions
23
A Closer Look
24
Transparency GIS & spatial orientation
Solutions that are Agile and Lean
SaaS, IaaS, PaaS and coming soon EaaS
New Age Agencies:
Regional Information Management
Authority
Transformative Drivers for the Future
25
Who should we be most concerned about? The Public Sector Entrepreneur? EaaS? Airborne Drones? Earth-borne Robots? County Clerk?
Transformative Drivers for the Future
26
Data as a commodity for exchange traders
Storage capacity becomes cheap, abundant,
transient and even more problematic.
“Cloud providers” are acting not as the “cloud
owner”, but as the middleman, the broker, the day
trader who will receive data over the Internet and
then pass it along to one or more true cloud
providers – anywhere in the world for any length of
time.
Transformative Drivers for the Future
27
Data as a commodity for exchange traders
The data becomes a publicly-traded commodity that
will be managed by the least expensive host – until a
less expensive host appears, within a week or within
seconds.
The data will move to the cloud provider who is, at
any moment, managing the best margin between the
amount of capacity rented for the data and the price
the owner of the data is willing to pay.
Transformative Drivers for the Future
28
EPIC Data Hosting Commodities Market Model
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EPIC Data Hosting Commodities Market Model
30
Summary
Big Picture
The business role of IT in the Office of the Tax Collector
Addressing organizational complexity at the business process level, then establishing Standards and committing to priorities
Using IT Governance to Manage Supply & Demand & Priorities
Always considering regional collaboration
31
A View From the Beach
Things seem pretty secure, simple, stable.
but things can change quickly with unintended consequences
EKW
33
34
Use IT Governance to Manage Demand, Supply & Priorities
Actively seek opportunities for regional collaboration
“If you’re not at the table, you’re probably not on the menu.” (Anonymous)
“Do it for yourself before someone else does it for you.” (TB)
Final Thoughts
35
And about those flying
Frisbee Drones…
Final Thoughts
36
We Already Have a Counter Measure
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