IN THE LOOP

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HIGHLIGHTS

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DEPARTMENTPROFILE

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NEWSP8

February, 2013

55 YEARS!

ÇelebiGround

HandlingDelhi

New CEO at Çelebi

Cargo GmbH (Germany-Frankfurt)

Çelebi Delhi Cargo

Terminal Management India Pvt Ltd

Global Sales & Marketing Department

IN THE LOOPFROM THE MANAGEMENT

Çelebi Aviation Holding HR President Mrs. Derya Tekin Yusuf has been elected as ASA (Airport Services Association) HR Committee President for two years.

Çelebi has been nominated as one of the finalists for “2013 Air Transport News Awards” in the “Ground Handler of the Year” category. The winners will be announced in Montreal , Canada on Marc 17th.

New CEO at Çelebi Cargo GmbH (Germany-Frankfurt)

Derya Tekin Yusuf elected ASA HR President

2013 Air TransportNews Awards

Mehmet Sanlı Şekercioğlu has been assigned as “Chief Executive Officer” of Çelebi Cargo GmbH (Germany – Frankfurt) as of February 01, 2013.Mr. Şekercioğlu has been working in

Çelebi since 2006, as Business Development Coordinator, Sales & Marketing Director and the last as Cargo Sales & Marketing Director.

Çelebi Aviation Holding, Board member, responsible for International Aviation and Public Relations, Mr. Samim Aydın, is holding the title of ASA (Airport Services Association) Chairman of the Board since November 2010.

Mrs. Athina Kapeni, Global Sales & Marketing Director of Celebi Aviation Holding was

one of the keynote speakers in The Airport Development and Expansion Summit 2012, that took place in Istanbul, December 13-14, 2012. The topic of her speach was “Striving for Quality Services, the Common Task of

Airports, Airlines, and Ground Handlers.” Through her presentation, Mrs. Kapeni highlighted the need of cooperation and collaborative decision making in attaining quality service for the airports’ end users. Celebi was emphasized as a global ground handler and cargo handler with expanding operations in Europe and India. The presentaion furthermore illustrated the crirical role that Celebi plays in ensuring the delivery of quality services in all realms of its ground/cargo handling operation.

Samim Aydın reelected ASA Head

Mrs. Athina Kapeni, Global Sales & Marketing Director-a guest speaker at the Airport Development and Expansion Summit 2012

Athina Kapeni, Global Sales & Marketing Director, proudly awarded Cem Şensöz with the Sales Complies Saticfaction awards during Çelebi Conference II.

Çelebi Conference II » (Çelebi Aviation Holding) themed “Together , we perform better!”, held in Antalya between January 17-19, 2013. Guest speakers from ASA Mr. Martin Meyer, KPMG Mr. Robin Cartwright, Sabancı University Mr. Oğuz Babüroğlu were among the conference keynote speakers.

“Together, we perform better”

Çelebi Ground Handling General Manager Mr. Koray Özbay has taken the Çelebi Sponsorship Plaquette during the Skalite «Tourism Oscars» ceremony held at Hilton Convention Center .

Çelebi Sponsorship Plaquette goes to ÇGH General ManagerKoray Özbay

Dear business partners,Çelebi Ground Handling, the flagship company of our group and our father Ali Cavit Çelebioğlu’s legacy, will be celebrating its 55th year in 2013…

This will be a celebration not just of our company, but also of our experience, of our dedication, of our teamwork, of our conviction, of our successful cooperation, of our combined synergies, and–first and foremost–of the collective affection and loyalty that is the defining attribute of the Çelebi work ethic.

We are proud…

Because we have kept the silent promises that we made to our parents…

Because for 55 years we have been allowed to march along the same path with you, arm-in-arm, shoulder-to-shoulder, side-by-side towards the same goal…

Because for 55 years we have stood loyally by our customers and business partners and served them as solution providers…Because we are able to contribute to education and health and to help protect the environment through projects that knit us into the community…

Because we are a global organization, possessing skills and qualifications that so many other companies aspire to have…

Because we have become a huge family that has grown and expanded together from those original five people back in 1958 to more than 13,500 individuals with many different languages, religions, nationalities, and cultures in five countries on two continents…

Because we were never content to remain at home but instead took our internationally-recognized high-quality and friendly service and standards into the international arenas of Europe and Asia…

We’ve been lucky because we never strayed from the chosen path that led to you and to our mutual cooperation…

Together we experienced the success that comes, no matter how difficult conditions may be, of a union of hearts and strengths. We still do.

We are a Turkish company. But with your help we have emblazoned our names at some of the world’s most heavily trafficked international airports in India, in Germany, in Austria, in Hungary.

Throughout its history and at every turning point, Çelebi has continued to experience the very same excitement and eagerness of its very first day due to the conviction, patience and successful collaboration of its business partners.

So, we would like to thank you, our valued customers and solution partners for giving us the opportunity to enjoy the privilege and distinction of working together in every active business line.

At the same time we also thank you for the precious and unrivaled contributions which you have made as our customers and solution partners towards Çelebi’s having become an aviation industry global brand with successful and substantial business operations in many different sectors. We share the honor and pride of our 55th year with you all... Please accept our sincere wishes that Çelebi’s 55th year will be one of health, happiness, and success for you, as well as for your families and those you love… Canan Çelebioğlu Tokgöz & Can Çelebioğlu

Çelebi Delhi Cargo was awarded with Facility Management Best Improvement 2012

Celebi India subsidiaries ''were honoured with various awards for their achivements in sales, facility improvement an on time performance.''

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Accelerating operation processes with international standards, to make state of the art facilities, Sustaining safety and security, protecting the environment, staying close to our customers will enable us to deal with the competition. In the future the specifications of those facilities will enable us future throughput demand and we will prepare ourselves to provide door to door solutions.

◆ What are Celebi Holdings future plans?Çelebi is targeting to be the leading service provider with regard to aeronautical activities. This leading position is not only targeted as business activity but also leading position in the service quality and sustainability. In this respect, we are aiming at to expand our presence at other airports in India while increasing the services introduced by us at current locations.

HIGHLIGHTS

Çelebi Aviation Holding

ÇELEBİ Aviation Holding served as a sponsor and successful participant at ACCAI Convention in Istanbul, on November 22-25, 2012. This important occasion brought together high level executives of cargo sector from both India and Turkey at a common platform, therefore bridging two countries in the field of civil aviation with its successful operations in Delhi and Mumbai.Mr. Atilla Korkmazoglu, Çelebi’ Global Business Development President was one of the key speakers, where he talked about Celebi’s global success in the industry and future plans.

ACAAI NEWS CONVENTION ISSUE

◆ Out of the planned 100 million USD howmuch has been invested so far in India? Current activities of Çelebi Group in India are performed under three main entities, Çelebi NAS, Çelebi Delhi GH and Çelebi Delhi Cargo. Total investment in three operations has

reached to USD 76 million. In line with the current developments we have revised our target to reach USD 250 mn in 5 years.

◆ What are the challenges faced at Delhi and Mumbai Airport for Cargo Handling?There are some common challenges preventing to appraise the market potential. Infrastructure Bottlenecks, Stringent Regulatory Processes, Difficulty to employ skilled manpower, Reluctance to e-Freight, High Jet Aviation Fuel Prices, Not organized forwarder structure are some of them.In addition to these, ongoing airport development projects may also have negative impact on our cargo operations.

◆ What were the volumes of cargo handled at the two Indian Airports this year as compared to last year? What are the contributing factors?

In FY2011-12 total international and domestic cargo volume at two main airports of India was 1.23 million tons compared with 1.27 million tons in 2010-11. The major reason for 3% decrease has been the prevalent global economic downturn which has resulted in reduced global trade. Firstly the recession in Europe has caused a major decrease in export of readymade garments. Secondly there has been also a decline in Import of HEA/Telecom shipments due to the recent turmoil in telecom sector. In FY13 we expect a recovery in the market and an increase in both export and import cargo volumes.

◆ What is the strategy to deal with the competition at Delhi & Mumbai Airports?The main component of our strategy is operational service excellence. Delhi modernization and our continuous improvement works made Çelebi the choice of customers.

ÇELEbi – a DISTINGuISHED SPONSOr aND ParTICIPaNTaT THE 39TH aNNuaL aCaaI CONvENTION!

Bharat J Thakkar, ACAAI President

Once Çelebi was asked to manage the cargo terminal, there has been a lot of improvement not only in general handling of normal cargo but also the cargo meant to be handled at the cold storage facilities. One now does not need to worry about the samples / food / medicine etc. requiring controlled temperatures as the facilities have been improved and the staff is well trained to manage all such requirements. All thanks to Çelebi, who are making great efforts in managing the cargo handling, a pleasant experience comparable to any-where in the world. The staff is helpful and responsive and tries to assist the customers / agents in times of any difficulties. There is a system now to receive the goods, meant for cold storage and it is ensured that correct temperature is maintained for the shipments moving via the cold storage facility and staff is well trained / equipped to handle the same. We are sure that now our cargo is taken care of with the efficient handling for the Celebi staff which is a great step in the relationship between India and Turkey.

Modernization of cold storage facilities The cargo handling was a mess what to say about the cold storage where things meant to be kept were rotting due to improper handling and lack of basic facilities, required to run a cold storage facility.

Any cargo facility is the economic window to show the capability case of a country.

First impression of a country is created by the Airports and though there are certain developments in the recent years that may not be adequate to propel us to the next level of growth.

The PPP ( Public Private Partnership Model) was a turning point in the Indian history of economic growth, especially to the Ports and Airports,

Due to this PPP model we have Privatized Ports, Container Terminals, Airports and Air Terminals. Be it Green field like Bangalore, or Brown filed like Delhi and Mumbai significant changes have been brought in by PPP models.

Let's take an Example of Delhi Airport (Brown Filed) Model Its Operator DIAL handed over its Cargo Terminal Operations to Celebi and over a period of time there has been tremendous improvement not only in overall handling of normal(general) cargo but also in modernization of cold storage facilities., for seam less movement, be it urgent samples / food / medicine etc requiring controlled temperatures with quality trained man power

Çelebi’s team is making good progress by managing the cargo handling seam less, which is a pleasant experience, comparable to any where in the world with positive attitude , helpful and responsive personals wanting to cater and look at every requirement a customer (Consignee/Forwarder) System set to receive the goods meant for cold storage on arrival, without loss of time, ensures that correct temperature is maintained for the shipments requiring cold storage facility.

ÇELEbi IS TarGETING TO bE THE LEaDING SErvICEPrOvIDEr wITH rEGarD TO aErONauTICaL aCTIvITIES

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HIGHLIGHTSParties of personnel, cooperation on business

New customers

Çelebi Delhi Cargo Terminal Management India Pvt LtdLaTEST DEvELOPMENTS aND INNOvaTIONS IN ÇELEbi DELHI CarGO TErMINaL MaNaGEMENT INDIa

Operational developments - Imports

◆ Import-II is completely operational for cargo delivery.◆ New delivery parameters communicated to trade are being taken care within the given standards.◆ Flight check is happening as per the specified parameter.◆ Dedicated space given to HP & Samsung for storage locations.◆ Frozen cold room (-4 to -20) is available in FCC (Flight Check Area).◆ Pre-delivery/ final delivery is being taken care of by Çelebi Cargo Agents through HHT.◆ RKN Envirotainer plug in facility is available in Imports.◆ Pilot Run for 24x7 Import Custom Clearance

started successfully as of 1st September 2012 as per Custom Circular No. 22/2012◆ Hermes software training is being provided to the staff in Imports.◆ Queue Management System is implemented in import PTL Lobby.

Operational developments - Exports

◆ D minus 4 fast track services: To make arrangement for fast track acceptance.◆ Queue Management in public transaction lobby: to facilitate the CHA on first come first basis◆ Bonded truck movements: Give priority and de-stuffed /x-ray on priority basis◆ Handling of F1 movement: Handling of six charters for Formula 1 shipments successfully

Import & Export

OPEraTIONaL DEvELOPMENTS OF ÇELEbi CarGO

◆ To bring in the favor of festivities at Çelebi Ground Handling Delhi office, some top management got together to celebrate the festival of lights – Diwali. Presence of Mrs. Canan Çelebioglu, Vice Chairperson, Mrs Derya Tekin, Global HR President, Mr Atilla Korkmazoğlu, Global President and Mr Jungbir, Director, further lifted the festival spirit amongst the employees. The team together celebrated Diwali by lighting Diyas and candles, thus making it a memorable day for everyone.

Celebi Delhi Cargo recently added three new airlines to its portfolio: All Nippon Airways, Tajik Air and Iraqi Airways.

Construction and operations streams

Construction team has successfully completed the modernization and upgrade of International Cargo Terminal at IGI Airport, New Delhi in July 2012. This renovation includes new state of the art equipment for warehouse cargo facility.

◆ 100% power back up to Cargo Terminal through DG sets comprising two 1650KVA, two 1010KVA and transformer

◆ Centralized air-conditioning to airline offices located at first floor, export & import public tran-saction lobby

◆ VAV system to make it energy efficient system ◆ Water treatment plant with filter, softener and chlorine dosing for washing

◆ Whole new firefighting system sprinkler and hydrant system

◆ Intelligent fire alarm system for whole cargo terminal with addressable smoke, heat and beam detectors device

◆ New BMS system for control and monitoring from single point. BMS will provide on/off status and control of pumps, chillers AHUs and D.G. and electrical system, tripping status, level of water tanks in different place

◆ New façade has added a modern feature in International Cargo Terminal

◆ Access control system to regulate the authori-sed entrance and exit from the warehouse

◆ Renovation of first floor corridor, common area and toilet

◆ Replacing of asbestos sheet with new metal sheet

◆ Çelebi hosted a get-together for all their customers on September 5, 2012 at Hotel Clark Greens

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NEWS

Çelebi Ground Handling DelhiÇELEbi GrOuND HaNDLING DELHI SuCCESSFuLLY HaNDLEDTHE FIrST FLIGHT OF aIrFraNCE/KLM

bEST EMPLOYEE awarD

Another feather on Çelebi Ground Handling Delhi’s hat – Air France-KLM! Çelebi successfully handled its first flight of Air France/KLM. Çelebi Ground Handling Delhi started providing ground handling services to Air France/KLM as of September 1st, 2012. The airline operates

14 weekly flights of B747, B777, A330-340 and MD11. Check-in counters were full of flowers, and chocolates were served to the passengers. Çelebi’s senior management team was present during handling.

Çelebi Ground Handling Delhi successfully handled F1 freighters!

Haj operations successfully handled by Çelebi Ground Handling Delhi!

This year, yet again Çelebi Ground Handling Delhi Pvt. Ltd. was chosen as the best ground handler in India for the iconic and the most awaited F1 racing cars brought to India. Çelebi was the sole ground handler of F1 B747F charters operated by Korean Air, Asiana Airlines, Atlas Air, Emirates and Etihad. The entire team was thrilled to get a sneak peek of the world famous F1 cars.

Çelebi Ground Handling Delhi provided ground handling services to 123 Haj flights operated by Saudi Arabian Airlines with 43,483 passengers from 17th September to 23rd November 2012. Last year Çelebi Ground Handling Delhi was recognized as the Most Professional Ground Handler by Delhi State HAJ Committee and All India HAJ Committee.

Personnel gatherings

Çelebi Ground Handling Delhi organized a corporate party for its employees on July 23rd 2012. The team undertakes such activities frequently with intent to keep the employees motivated

At Çelebi, employees are made to feel special on their birthdays and the birthday celebration of Mr Eshvender Singh, Cargo Manager, on 16th August 2012 is a testimony of the same.

Birthday celebrations of Mrs Saba Zaidi, Passenger Service Manager on 25th October 2012

A get together was organised in the first week of November 2012 for the team, handling Air France/KLM flights to motivate and acknowledge their good work

Awards and Associates

Çelebi firmly believes that its employees are key assets of the company and thus the company invests time and effort towards acknowledging and rewarding the hard work undertaken by them.

In an effort to do so, the company has instituted Best Employee award. The employees with outstanding performance are rewarded once in two months by respective departments.

Mr. Sumit Kohli, Duty Officer from Pax Depart-ment was awarded as the Best Employee of the Month- September 2012.

Knowledge enhancement is a common practice followed at Çelebi Ground Handling Delhi. To keep the practice alive, a quiz contest was organised in the month of September 2012. To ensure maximum participation, a weeklong quiz was undertaken. Mr. Sunil Udar from Operations Department was the winner of the quiz contest

Mr. Rakesh Kumar from Security Department was the first runner up in quiz contest

Çelebi Ground Handling Delhi received an Award from Delhi State Hajj Committee for the Service Excellency through out the HAJJ Season of 2012 on January 4th, 2012. Hajj committee is an organization approved by Government of India which facilitates the Hajj Pilgrimage all over India.

Mr. Vinod Kumar from Pax Department was the second runner up in the quiz contest

Mr. Gulsen, PSE from Pax Department was awarded the Best Employee of the Month-September 2012.

Mr. Mukesh Kumar, Non Tech Staff from Pax Department was awarded the Best Employee of the Month- September 2012.

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NumBErS IN ExCESS of 300 PErmANENT ANd loNG STANdING rElATIoNSHIPS

NEWS DEPARTMENTPROFILE

ÇelebiNASÇELEbiNaS SuCCESSFuLLY HaNDLED THE FIrST ETHIOPIaN aIrLINES’ b787 DrEaMLINEr IN MuMbaI

As of September 1st 2012 ÇelebiNAS started providing limited ramp services to ‘Go Air’ ÇelebiNAS started working towards providing equipment to Jet Airways as of November 7th 2012. In addition to that, they also take care of aircrafts’ loading and unloading.

Development plansÇelebiNAS aims to provide RO water plant at the airport

Growth witnessedÇelebiNAS currently serves about 1.6 million passengers and 18,000 flights a year

Awards and AssociatesThe passenger service team’s efforts were highly appreciated by a numerous ÇelebiNAS customers.

Lufthansa and Air France acknowledged the team for providing the best quality servicesMs Maria and Ms Reeha Panigrahy were given a special token of appreciation by Turkish Airlines

British Airways made a special mention of Mr. Mangesh Shinde, the cleaning supervisor and Mr. Vishal Sawlekar for their contribution

Qatar Airways appreciated the work of ÇelebiNAS in ensuring NIL discrepancy for the month of June, 2012

Swiss Air appreciated ÇelebiNAS for the on-time service and additional manpower, cabin cleaning team and the passenger service staff

Saudi Arabia expressed appreciation towards ÇelebiNAS staff with a letter for their outstanding performance

Global Sales & Marketing Department

Athina Kapeni , Global Sales and Marketing Director talks about her team.

Could you tell about yourself and your department’s organizational structure?

I joined Celebi Aviation Holding in March 2010, assigned to manage the newly introduced function of Global Sales and Marketing Division. In my role as the Director of the Global function, I am responsible to coordinate, support and monitor, the overall marketing and sales activities across Celebi subsidiaries, pursuing business development and ensuring the provision of streamlined customized services in a partnership approach with Celebi’s current and potential customers.

After obtaining my first graduate degree in law, International Communications, Politics and Public relations, I started my career in aviation

specializing in marketing and sales of Ground Handling, Cargo, Catering, Fuel, and business aviation ground services over the global network. Since then and for a period of more than 20 consecutive years, I have been working with Business Management of various aviation parties, Airlines, Airports and Global Ground handling and Cargo suppliers.

In Celebi, the Global Sales and Marketing Division focuses to develop and transfer the commercial integrity of the Company at all subsidiaries, while at same time flying with Celebi’s brand to all airports where Celebi's customers operate.

Currently, the division occupies a team of three employees including the Director. Ms. Eleonora Ziser has worked for four years in finance in

New York and tourism business in London, and has gained a multinational experience in related functional activities.

In the Global function she is assigned as Sales and Marketing Specialist, working to support the Brand and Trade marketing and sales activities.Ms. Duygu Sancar has joined us as a Marketing Analyst in the global function. She has worked as a Sales and Marketing specialist for two years and one year as a financial data analyst in FMCG.In summary, the team is striving to enhance Celebi's Brand over the global aviation network to Trade Celebi's services over the globe and to introduce focused communications vehicles, for retaining existing customers, attracting potential customers and creating new business partnerships. Which particularities do you think differentiate Celebi from the other Ground Handling providers?

Çelebi aims to be the true global partner to its customers.To succeed in this Celebi gets closer to the Customer, at all levels of hierarchy, by providing a customized service with flexibility and know how, however also within the frame of Celebi's operational integrity over the Globe.In this context, Celebi ensures the balance between standardization and initiatives which in turn enriches the human touch philosophy and the personal relations comfort between the parties.The growth of Celebi globally allows the company to offer added value solutions and to enhance friendship relations with customers, thus promoting customer loyalty and establishing the Partnership idea in the Customers' perception. Celebi's financial strength and reliability in the market where it operates is also the strong add on element to the security to the customers.

Do you have any message for Partnership Times readers?

We thank you for your loyalty and support of Celebi. We strive for continuous partnership and we wish to continue to grow together and benefit from each other’s unique experiences and ideas. Please do not hesitate to share your thoughts with us anytime; we would love to hear from you!

Parties of personnel and cooperation on business

ÇelebiNAS organised a Soccer Championship on November 21st, 2012 for all its corporate executives. The initiative aimed at team building and bringing together employees of different levels on a common platform. It definitely served as a stress buster for everyone and created an informal platform for interaction.

To celebrate the National Day, on the 30th of October, 2012 ÇelebiNAS invited its esteemed customers and the company’s senior management with their spouses to a concert of a very famous Turkish band ‘Burhan Ocal & Istanbul Oriental Ensemble’. The event was organised by the Council of the Republic of Turkey.

To mark the festivities, Diwali – India’s National Moon Holiday was celebrated at ÇelebiNAS with Mrs. Canan Çelebioglu, Vice Chairman, Mrs. Derya Yusuf Tekin, Head of HR and Mr. Atilla Korkmazoğlu, Global Business Development President.

Athina Kapeni, was featured in December 2012 edition of the Airline Ground Services magazine, in the article titled “Mergers Drive a Consolidated Effort”.In the interview for this publication, Mrs. Kapeni expressed her opinion on Celebi’s growth in aviation sector: “Celebi is mainly targeting to increase its exposure in high growth markets but also intending to enhance its foothold in Central and Eastern Europe”.

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Çelebi’s 55th Anniversary