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APPENDIX – B
GARRET’S RANKING TABLE
PERCENTAGE SCORE PERCENTAGE SCORE
0.09 99 52.02 49
0.20 98 54.03 48
0.32 97 56.03 47
0.45 96 58.03 46
0.61 95 59.99 45
0.78 94 61.94 44
0.97 93 63.85 43
1.18 92 65.75 42
1.42 91 67.48 41
1.68 90 69.39 40
1.96 89 71.14 39
2.28 88 72.85 38
2.63 87 74.52 37
3.01 86 76.12 36
3.43 85 77.68 35
3.89 84 79.12 34
4.38 83 80.61 33
4.92 82 81.99 32
5.51 81 83.31 31
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6.14 80 84.56 30
PERCENTAGE SCORE PERCENTAGE SCORE
6.81 79 85.75 29
7.55 78 86.89 28
8.33 77 87.96 27
9.17 76 88.97 26
10.16 75 89.94 25
11.03 74 90.83 24
12.04 73 91.67 23
13.11 72 92.45 22
14.25 71 93.19 21
15.44 70 93.86 20
16.69 69 94.49 19
18.01 68 95.08 18
19.39 67 95.62 17
20.93 66 96.11 16
22.32 65 96.57 15
23.88 64 96.99 14
25.48 63 97.37 13
27.15 62 98.72 12
28.86 61 98.04 11
30.61 60 98.32 10
32.42 59 98.58 9
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34.25 58 99.82 8
PERCENTAGE SCORE PERCENTAGE SCORE
36.15 57 99.03 7
38.06 56 99.22 6
40.01 55 99.39 5
41.97 54 99.55 4
43.97 53 99.68 3
45.97 52 99.80 2
47.98 51 99.91 1
50.00 50 100.00 0
SOURCE: Henry, E. Garret’s, Statistics in Psychology and Education, Feffer and Simans Private Limited, 1969, p.329.
II. Garrett Ranking
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An attempt has been made to analyse the various ‘influencing factors
of customers for the preference of the bank’ by using Garrett Ranking
method.
Formula
100 (Rij – 0.5)Per cent Position = -----------------------
Nj
Rij = Rank given for the ith variable by the jth respondent
Nj = Number of variables ranked by the jth respondent.
ICICI Bank
Table 4.23 shows the ranks given for the factors that contribute the
preference with ICICI Bank.
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TABLE 4.23
Factors Influencing Customers for Preference of the Bank
Sl. No.
ReasonRank
Total1 2 3 4 5
1. Easy approach 4 5 30 2 9 50
2. Quick and friendly services
6 7 11 9 17 50
3. Value – added services 3 18 6 14 9 50
4. Favourable interest rates 20 12 2 9 17 50
5. Convenient in accessing and payments
17 8 1 16 8 50
Garrett’s Table Value 75 60 50 40 25
Source: Primary Data
Sl. No. Reason Total Score Average Rank
1. Easy approach 2405 48.1 III
2. Quick and friendly services
2205 44.1 V
3. Value – added services 2390 47.8 IV
4. Favourable interest rates 2855 57.1 I
5. Convenient in accessing and payments
2645 52.9 II
It is observed from the Table 4.23 that ‘Favourable Interest Rates” has
been ranked as the first factor for the preference of customers; convenient in
accessing and payments has been ranked second, easy approach occupies
third position, followed by value-added services in fourth rank with quick
30
and friendly services of the bank ranked as the fifth factor influences
customers of ICICI for their utmost preference.
Indian Bank
Table 4.24 shows the ranks given for the factors that contribute the
preference with Indian Bank.
TABLE 4.24
Factors Influencing Customers for Preference of the Bank
Sl. No. Reason
Rank Total1 2 3 4 5
1. Easy approach 11 10 9 17 3 50
2. Quick and friendly services 7 6 6 15 16 50
3. Value – added services 8 9 17 5 11 50
4. Favourable interest rates 14 10 9 10 7 50
5. Convenient in accessing and payments
10 16 8 3 13 50
Garrett’s Table Value 75 60 50 40 25
Source: Primary Data
31