530.07.461 FIAT UK 3edaftersales.fiat.com/eLumData/EN/00/150_500/00_150_500_530.07.4… · Fiat UK which is a trading name of Fiat Group Automobiles UK Ltd, guarantees your vehicle

W A R R A N T Y A N D S E R V I C E S F O R F I A T D R I V E R S

U.K.

COP FIAT GARANZIA UK 18/02/15 11:12 Pagina 1

You can call Fiat using the Universal Freephone Number 00 800 342 800 00 from the major European countries*.

*Remember to check that the call is free from abroad by contacting your network operator.

Alternatively or in case of access problems you can contact+39 02 4441 2041 CIAO FIAT MOBILE is the original Fiat app

for all motorists. You can access a range of services and assistance at the touch of a finger, wherever you are.

Download the app for free, framing the QR-Code.

Warranty & Free Complementary Service Certificate(Apply the certificate here)

VEHICLE IDENTIFICATIONThis section must be completed by the original selling Dealer

Name

Surname

Owner

Dealer code

Dealer stamp

Dealer

Model code

Chassis n. (VIN)

Registration n. (plate)

Vehicle

In Service Date (delivery to the customer) It is important to ensure that your supplying dealer has personalised this document by completing the above Vehicle Identification section


Dear Customer

Welcome to Fiat and congratulations on having chosen a car born from the style and experience ofa brand that has been leading automotive history for over 100 years.

Your new car is practical, versatile and lively and was designed with you and the environment inmind. It implements state-of-the art technologies for guaranteeing high quality and reliability over time.

This handbook contains comprehensive information on the Warranty and illustrates the services thatFiat has provided for you.

From now on, we are by your side to ensure your peace of mind with one of the most efficient, ex-tensive Service Networks in the world, ready to promptly assist you anytime, anywhere.

Happy motoring with Your Fiat.

COMPLEMENTARY SERVICES

Complementary services .................................................... 14

ASSISTANCE SERVICES

Service pact ........................................................................... 24

Scheduled servicing .............................................................. 27

CARD FOR NOTIFYING CHANGES ............... 41

TABLE OF CONTENTS

CONTENTSWARRANTY AND SERVICES ........................................... 3

WARRANTY

Warranty abroad .................................................................... 6

Vehicle warranty ..................................................................... 8

Additional Fiat warranty ........................................................ 9

Paintwork warranty ............................................................. 10

Perforating rust warranty ................................................... 10

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WARRANTY AND SERVICES

Dear Customer,

In the event that your Fiat vehicle should present a problem attributable to a material or manufacturing fault during thevalidity period of this Warranty:

� call CIAOFIAT Assistance if you need Roadside Assistance.The Operations Centre will provide information and assis-tance 24 hours a day;

� if your vehicle is in working condition, you can take itto the workshop of the Fiat Dealership that you boughtit from, or to the Fiat Dealership which normally servesyou, or to any other Fiat Dealership in the United King-dom or abroad;

� the Fiat Dealership/Workshop will return the repairedvehicle in perfect conditions totally free of charge for in-terventions covered by warranty;

� always remember to present this warranty bookto the Fiat Dealership assisting you; the Fiat Dealershipwill provide assistance free of charge according to theagreed procedures.

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ESWARRANTY ABROAD

All the operations covered by the warranty are availableunder the same terms from all Fiat Dealerships.In countries where there is no Fiat Service Network, theCustomer should obtain the documentation attesting thework carried out, and upon his return to his own country,submit it to the Fiat Dealership where he purchased thevehicle, which will subsequently deal with the matter.

GARANZIA ALL’ESTERO

Tutte le prestazioni di Garanzia vengono offerte con le stes-se modalit presso tutte le sedi della Rete AssistenzialeFiat.Nei Paesi in cui non esiste una Rete Assistenziale Fiat ilCliente dovrà procurarsi presso l’Officina esecutrice del-l’intervento riparativo, documentazione esplicativa e giusti-ficativa di questo, consegnandola poi al suo rientro, per ilrimborso delle spese riconducibili alla Garanzia della Con-cessionaria Venditrice.

GARANTIE À L'ÉTRANGER

Toutes les prestations prévues par la garantie sont assurées,selon les mêmes modalités, par l'ensemble du RéseauAprès- Vente Agréé Fiat.Dans les pays où le Réseau Après-Vente Agréé Fiat n'estpas représenté, le Client devra s'acquitter des frais concer-nant la réparation de son véhicule et, dès son retour dansson pays, présenter à son Vendeur tous les documents etfactures justificatifs de l'intervention pour que ce dernierpuisse engager les démarches nécessaires au rembourse-ment des frais engagés.

GARANTIE IM AUSLAND

Alle Leistungen im Rahmen der Garantie fur Ihr Fahrzeugwerden vom gesamten Fiat - Servicenetz zu den gleichenBedingungen erbracht.In Ländern, in denen kein Fiat-Servicenetz besteht, musssich der Kunde eine genaue Dokumentation uber diedurchgefuhrten Arbeiten erstellen lassen und nach seinerRuckkehr an den Fiat-Vertragspartner in seinem Land wen-den, bei welchem er das Fahrzeug gekauft hat. Dieser wirddann die Lösung des Falles ubernimmt.

GARANTÍA EN EL EXTRANJERO

Todas las prestaciones de Garantía se ofrecen con las mis-mas modalidades en toda la Red de Asistencia Fiat.En los países en los que no exista una Red de AsistenciaFiat, el Cliente deberá solicitar en el taller que ha llevadoa cabo la reparación la documentación explicativa y justifi-cativa de la misma, entregándola a su regreso para el reem-bolso de los gastos contemplados en la Garantía del Con-cesionario donde ha comprado su vehículo.

GARANTIA NO ESTRANGEIRO

Todas as intervenções cobertas pela Garantia sãooferecidas com as mesmas modalidades em todas as sedesda Rede de Assistência Fiat.Nos Países onde não existe uma Rede de Assistência Fiat,o Cliente deverá solicitar, junto da Oficina que irá efectuara reparação, documentação explicativa e justificativa da in-tervenção realizada e, quando regressar ao seu País, entre-gá-la ao Concessionário vendedor que se encarregará docaso.

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The warranty of your Fiat vehicle is covered as follows from date of registration:

Additional warranty

Fiat provides a number of complementary services described in the applicable section of this booklet.

Vehicle Warranty:24 months manufacturerwarranty + 12 month Additional Warranty

PaintworkWarranty:36 months

PerforatingRustWarranty:8 years for all models

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ESVEHICLE WARRANTY

Fiat UK which is a trading name of Fiat Group AutomobilesUK Ltd, guarantees your vehicle against manufacturing faultsfor a period of 24 months from the date of first registrationand without mileage limits.

Under this Warranty, the Dealer must repair componentswhich are defective due to a manufacturing defect by re-placing them with genuine Fiat spare parts or reconditionedFiat parts free of charge. Operations under Warranty car-ried out by a Fiat Dealership include:

� repair or replacement of the faulty component;

� labour needed for the replacement or repair;

� supply of consumable materials needed to carry out therepair under Warranty.

The Warranty does not cover faults or malfunctionscaused, wholly or partly, or aggravated by:

� modifications, repairs or disassembly of the vehicle not car-ried out by a Fiat Service Network workshop;

� failure to carry out the scheduled servicing operations[directly affecting the failed component] required by theManufacturer and described in your vehicle's “OwnerHandbook” (please take note of the information con-tained in the Scheduled Servicing) section;

� modifications of the vehicle without the Manufacturer'sprior authorisation;

� negligence, accidents, late reporting of faults, improperuse, participation in sporting events, repairs with non-gen-uine spare parts (i.e. parts not supplied by the Manufac-turer) Exacerbation of the fault by continued driving or use.

The Warranty does not cover defects caused by normalwear and tear. In particular, it does not cover the replace-ment or top-up of oil or other liquids or replacement ofthe following components: spark plugs, heater plugs, filters,automotive/transmission belts, clutch, brake discs and pads,rear brake shoes and drums, shock absorbers, fuses, bulbs,windscreen and rear window wiper blades, etc.

The Warranty set out in this Warranty Booklet does notaffect the Consumer's rights pursuant to relevant local law.

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ADDITIONAL FIAT WARRANTYOnce the 24 month warranty has expired, Fiat will warrantthe vehicle for an additional period of 12 months from dateof registration subject to terms and conditions available up-on request.

Under this Additional Warranty, the Dealer is obliged torepair components which are DEFECTIVE due to manu-facturing defects by replacing them with genuine Fiat spareparts or reconditioned Fiat parts free of charge.

Operations under Warranty carried out by the Fiat ServiceNetwork include:

� repair or replacement of the faulty component;

� labour needed for the replacement or repair;

� supply of consumable materials needed to carry outtherepair under Warranty.

The Warranty does not cover defects caused by normalwear and tear. In particular, it does not cover the replacement or top-up of oil or other liquids.

The Warranty set out in this Warranty Booklet does notaffect the Consumer's rights pursuant to relevant local law.

The Additional Fiat Warranty carries the same terms & conditions as those quoted in this booklet for years one& two.

PAINTWORK WARRANTYThe vehicle is warranted against manufacturing defects of the paintwork for a period of 36 months from the dateof first registration. The Warranty provides for the totalor partial repainting of the vehicle to the extent necessaryand elimination of any ascertained fault according to theManufacturer's standard conditions.

The Warranty does not cover:

� the results of damage to the protective surface, such asscrapes, scratches, abrasion, accidents and contact withchemicals;

� the results of causes unrelated to the productionprocess or inadequate maintenance;

� the results of repairs to the bodywork not performedby the Fiat Service Network;

� chipping caused by stones or gravel.

We would ask you to consult the Owner Handbook forinstructions and important information on the preservationand correct maintenance of the bodywork.

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ESPERFORATING RUSTWARRANTY

The structural elements of the bodywork are warrantedagainst perforations caused by rust, when it occurs fromthe inside out.

The Warranty provides for the repair and/or replacementof any original, bodywork structural element damaged byperforating rust and is valid for 8 years from date of firstregistration.

The Warranty does not cover defects caused, wholly orpartly, or aggravated by the failure to carry out scheduledservicing required by the Manufacturer at the frequency in-dicated in the Owner Handbook.

Any faults found and not covered by Warranty will berecorded on the body inspection certificates when ScheduleServicing coupons are carried out.

The Perforating Rust Warranty does not cover:

� deterioration due to negligence or failure to observe themanufacturer's requirements laid down in the OwnerHandbook relating to body maintenance or to externalcauses (accidents, chipping caused by stones or gravel)or to the installation of accessories that do not meettechnical specifications or were not originally envisagedby the Manufacturer;

� non-original body parts (i.e. not supplied by the Manu-facturer) and the consequences of repairs to the bodycarried out outside of a Fiat Dealership.

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ESFiat Group Automobiles UK Ltd offers the Fiat Assistance Service (in the Countries and according to the methods shownbelow) with the following services for a period of 12 months from date of first registration in the UK.

Mobile Workshop

Towing

Travel expenses

Return home or onward journey

Hotel expenses

Pickup of the repaired vehicle

Courtesy car Information service

Repatriation of the unrepaired vehicle

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To access the service from abroad you should dial the Uni-versal Freephone number 0080034280000* and select option 4 - International Services and then select your lan-guage. If you cannot call the Universal Freephone number,dial +39 02 4441 2041 from the UK or abroad to accessthe service.

COUNTRIES WHERE THE SERVICE APPLIESThe service applies to the following countries: Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Continental Denmark, Continental Spain andMediterranean Islands (including Ceuta and Melilla), Croatia,Cyprus, Czech Republic, Egypt, Estonia, European Russia,Faroe Islands, Finland, France, Germany, Gibraltar, GreatBritain and English Channel, Greece, Hungary, Iceland,Ireland, Israel, Italy, Jordan, Latvia, Libya, Liechtenstein,Lithuania, Luxembourg, Macedonia, Malta, Moldavia, Montenegro, Morocco, Netherlands, Northern Ireland,Norway, Poland, Portugal (including Azores and the Islandof Madeira), Principality of Monaco, Republic of San Marino, Romania, Serbia, Slovakia, Slovenia, Sweden,Switzerland, Tunisia, Turkey, Ukraine and Vatican City.

START OF VALIDITY AND DURATION OF THE SERVICEFrom the date of first registration in the UK for a periodof 12 months.

The Fiat Assistance Service for customers is guaranteed24 hours a day, every day of the year.If you require the services which are provided, you shoulddial the Universal Freephone number 0080034280000*,which can be reached free of charge in the UK, and selectoption 1 - Roadside Assistance.

ROADSIDE ASSISTANCE 24 hours a day 7 days a week

* The Universal and UK Freephone number is free for most calls fromlandline and mobile phones. Calls from certain mobile phones andpublic telephones in some European countries may be charged ac-cording to the rates applied by the telephone operator.

You are invited to check with the operator before proceeding. Eachservice must be authorised by the Fiat Assistance Service. If you cannotcall the number, take the necessary actions and then inform the operator.In the latter case, expenses incurred will be reimbursed after providingappropriate receipts.

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ESROADSIDE ASSISTANCE SERVICE TERMS AND CONDITIONS(HEREIN AFTER “SERVICE”)

DEFINITIONS

SERVICE

The services offered for new Fiat vehicles in the conditionsillustrated below.

VEHICLE

All new Fiat vehicles sold in UK and registered with a UKnumber plate since 1 March 2013. The Service will be validuntil its expiry date even if the vehicle is sold during validityof the Service.

FIAT ASSISTANCE SERVICE

An Operations Centre open 24 hours a day, every day ofthe year, answers calls from customers and provides theassistance required for the Service at no expense to thecustomer.

CUSTOMER

The driver/user of the Vehicle concerned by the Event and,once specified, any other person aboard the Vehicle.

BREAKDOWN

Any Event which causes the Vehicle to stop running or pre-vents it from being restarted and used as a consequence ofa manufacturing defect covered during the first twelvemonths from date of first registration.

OTHER ASSISTED PROBLEMS

Subject to Fiat Group Automobiles UK Ltd’s absolute dis-cretion, circumstances that the customer cannot solve, dur-ing the first 12 months from date of first registration of theVehicle which cause immobilisation of the Vehicle:� lack of fuel� wrong fuel� frozen fuel� battery run down� puncturing on one or more tyres� window breakage which makes the Vehicle unfit for the

road� breakage of the keys � keys locked inside the Vehicle.

Only Roadside Assistance with Mobile Workshop and/orTowing to the closest Fiat Dealership is provided for theEvents listed subject to Fiat Group Automobiles absolutediscretion.

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DESCRIPTION OF THE SERVICES

MOBILE WORKSHOP

If the vehicle is not in a condition to continuethe journey because of a Breakdown or OtherAssisted Problems, the Customer must contact

Fiat Assistance Service, who will send an operator (if possible) to the place where the Vehicle is located to re-pair it.

If the Vehicle cannot be repaired on the spot, the operatorwill have the Vehicle towed to the nearest Fiat Dealership.

The Customer will be charged for fuel needed to restartthe engine, any spare parts used for the intervention andall other repairs not covered by Warranty.

EVENT

A single fact or occurrence, which may happen during thevalidity of the Service and which determines the request of Assistance by the Customer.

CONDITIONS FOR USING THE SERVICE

The Service can be used by the Customer only if the Eventoccurs during the first 12 months from date of first regis-tration of the Vehicle.

LIMITATIONS

The following services:

� “Return home or onward journey”

� “Hotel expenses”

� “Pickup of the repaired vehicle”

are only provided if the Event which determines the requestoccurs at a distance of more than 30 miles from the Cus-tomer’s place of residence.

All Services must be requested directly to Fiat AssistanceService, which must authorise them expressly unless oth-erwise specified.

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ESTOWING

If, following a Breakdown or Other AssistedProblems, the Vehicle is damaged and conse-quently cannot move autonomously, the Cus-

tomer will be provided with a recovery vehicle, paid for bythe Service, to tow the Vehicle to the dealership which soldthe Vehicle (if the Vehicle has stopped at a maximum of 38miles from the aforementioned dealership) or to thenearest Fiat Dealership.

The Vehicle will be towed to another site identified by therescue operator if the nearest Fiat Dealership is closed.

The Customer is entitled in all cases to demand that theVehicle be towed to the nearest Fiat Dealership.

If the Vehicle is towed by a company who is entitled to theService on an exclusive basis, the Customer, if required bythe rescue operator, must pay for the service and then re-quest reimbursement.

If the vehicle stops during off road driving, Roadside assis-tance will be available with suitable means of recovery.

COURTESY CAR

If the time needed to repair the Vehicle follow-ing a Breakdown is longer than 6 hours (as cer-tified by a Fiat Dealership on the basis of man-

ufacturer’s flat rate schedule), the Fiat Dealership will makea courtesy car available free of charge for a maximum of 4days (public holidays in the period will not be counted). TheFiat Dealership concerned will supply one of its courtesycars to the customer; if no such cars are available, the dealerwill arrange a hire car. If a hire car is used, the Customermust respect the terms and conditions of the rental com-pany. The Customer will be charged for optional insurance,excess in the event of an accident, the required deposit (in-cluding by means of credit card) and fuel.If the Customer decides to have scheduled and/or routineservicing operations carried out on the Vehicle at the sametime as the repairs relating to the breakdown, theCustomer will bear any car hire costs which are incurredbecause of the increased amount of time that the vehicleis off the road. If the Customer who receives the service owns a commercialVehicle and has a public transport licence (taxi drivers includ-ed), and the courtesy car on offer does not meet his/herneeds, an allowance of £125 will be provided for each daythat the Vehicle is off the road, up to a maximum of 5 days.

Disabled drivers

If the Customer has a disability, for which the Vehicle hasbeen adapted specifically, he/she can make use of an appro-priate courtesy car for a maximum of ten days. Should the courtesy car on offer not meet his/her needs,a driver will be provided for a maximum of ten days.

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TRAVEL EXPENSES

Following a Breakdown, the Customer and anypassengers, if authorised by the Fiat AssistanceService, may use a taxi (or other means of

transport) up to a maximum of £60 per Event, regardlessof the number of persons assisted.

This amount will later be reimbursed.

The service is not provided in the case of Vehicle immobilityfor scheduled servicing operations required by Fiat, fittingof accessories and repairs consequent to recall campaignscarried out by the Manufacturer.

In order to obtain reimbursement, the Customer-PolicyHolder must send:

a) dated original receipts for the taxi (or other means oftransport);

b) copy of Vehicle acceptance document indicating recep-tion date and copy of repair invoice, both issued by theFiat Dealership.

The amounts aforementioned will be reimbursed after sending the documents listed above to the Fiat Assistance - C/O Allianz Global Assistance, 102, GeorgeStreet, Croydon, CR9 1AJ address.

For compensation, the date of the receipt for the taxi (orother means of transport) must be between the date shownon the Vehicle acceptance document (completed by a FiatDealership) and the date of the Vehicle repair invoice.

RETURN HOME OR ONWARDJOURNEY

If, following a Breakdown, the Vehicle is immo-bilised more than 30 miles from the Customer’s

place of residence and the Vehicle cannot be repairedwithin the day in which the Event occurred, Fiat Assistance will organise the return of the Customer andpassengers to their home or the continuation of their jour-ney by train (first class), or if the distance is greater than250 miles by aeroplane (economy class).

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ESHOTEL EXPENSES

If, following a Breakdown, the Vehicle is immo-bilised more than 30 miles from the Customer’splace of residence and the Vehicle cannot be

repaired within the day in which the Event occurred, a stayin a local three-star hotel will be organised for theCustomer and passengers.

Fiat Assistance Service will pay for board and breakfast perperson per night, for up to 3 nights, for a maximum of thesame number of permitted passengers stated in theVehicle’s registration document.

PICKUP OF REPAIRED VEHICLE

If, following a Breakdown, the Vehicle is immo-bilised more than 30 miles from the Customer’splace of residence and the Vehicle cannot be

repaired within the day in which the Event occurred, theCustomer will be provided with a one-way train ticket (firstclass) or, if the distance is greater than 250 miles, a one-way aeroplane ticket (economy class) to pick up the Vehicleas soon as it has been repaired. Alternatively, the Customermay ask for delivery of the Vehicle to the Customer’s placeof residence to be organised by Towing or an authoriseddriver.

In this case, the Customer will pay for fuel and toll road ex-penses incurred to deliver the Vehicle.

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REPATRIATION OF THE UNREPAIRED VEHICLE

If, following a Breakdown, the Vehicle is immo-bilised abroad and the time needed to repair it

is longer than five days (as certified by the Fiat Dealership),Fiat Assistance shall bear every cost for repatriating the un-repaired Vehicle to the Customer’s place of residence orto the Fiat Dealership nearest to the Customer’s place ofresidence.

INFORMATION SERVICEAll Customers can receive, upon demand, infor-mation about shifts and opening times of Fiat Dealerships.

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ESREIMBURSEMENT OF EXPENSES PAID BY THE CUSTOMER In order to be reimbursed for expenses incurred, the Cus-tomer must send the original (not copies) of receipts orequivalent documents with a brief description of the event,indicating whether the expense was authorised and supply-ing the reference number provided by the Fiat AssistanceService, the first registration date shown on the V5 docu-ment and the personal data of who the reimbursementshould be made out to, with bank account information tospeed up the bank transfer. All the above must be sent tothe address shown below:Fiat Assistance - Allianz Global Assistance UK,102, GeorgeStreet, Croydon, CR9 1AJ.

EXEMPTIONS FROM THE SERVICEThe following exemptions additionally apply, notwithstandingthe conditions and specific exclusions of each service:1. Vehicles sold directly by Fiat to Shipping Agents, Public

Transport Agencies, Bus Companies and GovernmentBodies, such as Police, Fire Brigade, Ministries and Mu-nicipalities are excluded.

2. Services are not available following: participation insporting events (rallies, races, endurance races, off-roadraces) and test sessions, wars, revolutions, riots and up-risings, looting, acts of vandalism, earthquakes, atmos-pheric phenomena, including atom transmutation or ra-diation caused by the artificial acceleration of atomic par-ticles, terrorism, voluntary damage to the Vehicle,vandalism and participation in criminal acts, damagecaused by trailers.

3. All services are provided for the 12 months of validityof the Service and must be requested directly to the FiatAssistance Service, which will intervene directly or au-thorise the provision of the services, unless otherwisespecified.

4. A Customer choosing not to use one or more servicesis not entitled to compensation or alternative servicesof any kind by way of compensation.

5. No service providers are liable for damage caused by theintervention of public authorities in the country wherethe service is supplied or consequent to any other for-tuitous, unexpected circumstance.

6. Ambulances are entitled solely to the Mobile Workshopand Towing services.

7. Towing caravans or other trailers are excluded from theservices.

8. Costs borne which are not related to the occurrence ofthe Event (food, lodging, taxi, fuel, etc.) shall not be re-funded.

9. Scheduled servicing activities are not included in the Service.

10. Vehicles in unsafe conditions or those maintained with-out following the Manufacturer’s instructions are ex-cluded from the service.

11. Accident other than an accident resulting from a man-ufacturing defect.

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ESSERVICE PACTDear Customer, Fiat Service Network personnel:

� are trained directly by Fiat;

� use all the diagnosis equipment required by Fiat;

� guarantee disposal of used oil and polluting materials incompliance with the regulations in force;

� apply clear and competitive fees;

� provide immediate quotes on the cost of each mainte-nance operation (Transparent Prices);

� operate in line with operating cycles and interventiontimes established byFiat;

� and offer a service called SERVICE PACT.

The Service Pact is a collection of Service Agreement gen-eral terms and conditions between the Dealership and you.It guarantees the transparency of all services you requestand the Dealership has carried out, whether underwarranty or not.

Reception of the vehicle and quote

When your vehicle is brought in for Servicing, maintenanceor repair work, the Workshop will issue an acceptancenote with a list of the problems reported or works re-quested and, upon request, a written quote.

In the event of operations not covered by the Warranty,the Workshop will inform your before starting each job.

Clarity of repair requests

The repair must correspond to the problems reported.The Workshop will always ask you for authorisation beforecarrying out additional repairs deemed necessary and/orappropriate.

Respect of delivery times

Respecting delivery times means respecting you.

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Description .............................................................................................................

Part number .............................................. invoice number ..........................

Date ............................................................ miles .................................................

Dealer stamp and signature

GENUINE ACCESSORY FITTING CERTIFICATE

Description .............................................................................................................


Date ............................................................ miles .................................................


Description .............................................................................................................


Date ............................................................ miles .................................................


Description .............................................................................................................


Date ............................................................ miles .................................................


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Date ............................................................ miles .................................................


Description .............................................................................................................


Date ............................................................ miles .................................................


Description .............................................................................................................


Date ............................................................ miles .................................................


Description .............................................................................................................


Date ............................................................ miles .................................................


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These operations are at your expense. Make sure that theWorkshop completes the corresponding Servicing Schedulecoupons on the following pages.

Keep receipts certifying payment of the servicingconcerned. This document must contain details on genuineor equivalent spare parts, consumable material, operationscarried out and labour used.

It is important to remember that the Vehicle Warrantydoes not cover faults or malfunctions caused, wholly orpartly, or aggravated by the failure to carry out or incorrectexecution of servicing required by the Manufacturer.

SCHEDULED SERVICING

SERVICE COUPONS

All vehicles require regular servicing.

Therefore, Fiat has drawn up a Scheduled Servicing Oper-ations Plan for each model/version to ensure excellent run-ning conditions and efficiency.

Compliance with the Scheduled Servicing Operations Planinstructions means optimising your vehicle's performanceand fuel consumption and, during its life, ensures respectof laws and regulations on emissions and pollution, keepingit in suitable conditions to pass the periodic inspections re-quired by law.

Above all, complying with the Scheduled Servicing Opera-tions Plan instructions will avoid causing Warranty rightsto potentially lapse subsequent to failure to carry out theoperations required by the Manufacturer illustrated in theOwner Handbook.

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MODEL ................................................................................................................................................

SERVICE ........................................................................................................................................

OIL/OIL FILTER CHANGE........................................................................................................

SCHEDULED AT MILES ....................................................................................................................

PERFORMED AT MILES ....................................................................................................................

VIN .........................................................................................................................................................

DATE .....................................................................................................................................................

DEALER STAMP AND SIGNATURE

SERVICE STAMPS

Check the frequencies and operations in the Owner Handbook, showing the type of operation to be carried out (couponor engine oil change, if separate) and fill in all other applicable fields.

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ES Fault symbol

X = Loss of paint and/or protective surface.

Δ = Dents/scoring with removal of paint and/or protective surface.

� = Component already repaired.

Part codeBODYWORK INSPECTION COUPONS

Inspection method

If bodywork or underbody faults which are not covered bythe Warranty are found during Scheduled Servicing couponoperations, the Fiat Workshop must take note of details(Model, Version, Series, chassis no.), date, distance travelled,reference to the Scheduled Servicing coupon in the formson the following pages, stamp and sign the form and takenote of the part code and the fault symbol for touchups/repairs to be carried out at your expense.

The repairs performed must also be indicated and certifiedon the same Bodywork Inspection Coupon.

view of the underbody

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Dealer stamp and signatureDealer stamp and signature

REPAIR PERFORMED

On .................................................................................

Vehicle model ............................................................... VIN ......................................................................

BODYWORK INSPECTION PERFORMED DURING SCHEDULED SERVICE

Performed on ........................................................... at miles ..................................................................

The vehicle needs repairs not covered by warranty

(list part number and fault symbol)

........................................................................

Space for label


REPAIR PERFORMED

On .................................................................................






........................................................................

Space for label

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On .................................................................................






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REPAIR PERFORMED

On .................................................................................






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REPAIR PERFORMED

On .................................................................................






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REPAIR PERFORMED

On .................................................................................






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REPAIR PERFORMED

On .................................................................................






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REPAIR PERFORMED

On .................................................................................






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In the heart of your engine.

PETRONAS LUBRICANTS has always been involved in the creation of lubricants and functional fluids that respond to the ever more complex and specific requirements of

modern engines. Petronas Selenia Products are born from the collaboration with the FIAT Group engineering dept-Selenia is in every engine. An exceptionally high level of expertise,

knowledge and applied technology has been acquired through constant research and is reflected in the advanced technology experimented both on the test bench and on the race

track. Today, this know-how is readily available through the official dealer network.

Ask to your Mechanic

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2ND OR SUBSEQUENT OWNER/CHANGE OF ADRESS FORM

As the second or subsequent owner of a Fiat you are invited to inform us of your name and address. This will update our records and we will be able to keep you informed of new products and services we may have on offer.

Please fill in your details below and return the card in an envelope to the address overleaf (no stamp required).

TITLE INITIALS TELEPHONE NO

SURNAME MOBILE NO

ADDRESS TELEPHONE (EVE)

MODEL

REGISTRATION NUMBER

POSTCODE CHASSIS NUMBER

E-MAIL

Data ProtectionWe Fiat Group Automobiles UK Ltd will use your details to update company records. We, our subsidiaries, franchised dealers or other Fiat Group Automobiles UK Ltd appointed companies may wish to contact you bymail, email, SMS or telephone to let you know about products, services or special offers that might be of interest to you. We may also contact you to ask you what you think of us to improve customer service or on rareoccasions, wish to inform you of specific safety issues with regard to the vehicle with which you are associated. For these purposes, the information may be stored, processed, and passed on to other Fiat Group companies,dealers, agents or representatives. All information will be treated confidentially and in accordance with the Data Protection Act 1998, and associated legal provisions concerning data protection. You have a right to askfor a copy of the information held by us in our records by writing to The Data Manager, Fiat Group Automobiles UK Ltd, 240 Bath Road, Slough, Berks SL1 4DX. A small fee may be required. You also have the rightto require us to correct any inaccuracies in your information.

Section 1: Request to suppress all methods of communication:

� Tick here if you do not wish the details to be stored and processed in the manner described above. In this case, your data will only be used to ensure that we comply with your specific request.

If you have not ticked the above box please complete Section 2 below.

Section 2: Consent to contact by electronic methods:Please indicate which electronic methods we may use to communicate with you, by ticking the relevant boxes: � E-mail � SMSIf you have not ticked any one of the boxes in Section 2, we shall assume you do not agree to be contacted by that particular method of electronic communication. If you leave all the boxes in Sections 1 and 2 blank, we shall assume that you wish only to be contacted by telephone or post.

�2ND OR SUBSEQUENT OWNER RE-REGISTRATION COUPON

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TRANSFER REQUEST FORM

The sale or transfer to a 2nd or subsequent owner requires payment of a transfer fee of £22.98 + VAT sent to: Fiat Care, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG

TITLE INITIALS TELEPHONE NO

SURNAME MOBILE NO

ADDRESS MODEL

REGISTRATION NUMBER

REGISTRATION DATE

POSTCODE CURRENT MILEAGE

E-MAIL

Data ProtectionWe Fiat Group Automobiles UK Ltd will use your details to update company records. We, our subsidiaries, franchised dealers or other Fiat Group Automobiles UK Ltd appointed companies may wish to contact you bymail, email, SMS or telephone to let you know about products, services or special offers that might be of interest to you. We may also contact you to ask you what you think of us to improve customer service or onrare occasions, wish to inform you of specific safety issues with regard to the vehicle with which you are associated. For these purposes, the information may be stored, processed, and passed on to other Fiat Groupcompanies, dealers, agents or representatives. All information will be treated confidentially and in accordance with the Data Protection Act 1998, and associated legal provisions concerning data protection. You have aright to ask for a copy of the information held by us in our records by writing to The Data Manager, Fiat Group Automobiles UK Ltd, 240 Bath Road, Slough, Berks SL1 4DX. A small fee may be required. You alsohave the right to require us to correct any inaccuracies in your information.

Section 1: Request to suppress all methods of communication:

� Tick here if you do not wish the details to be stored and processed in the manner described above. In this case, your data will only be used to ensure that we comply with your specific request.

If you have not ticked the above box please complete Section 2 below.

Section 2: Consent to contact by electronic methods:Please indicate which electronic methods we may use to communicate with you, by ticking the relevant boxes: � E-mail � SMSIf you have not ticked any one of the boxes in Section 2, we shall assume you do not agree to be contacted by that particular method of electronic communication.If you leave all the boxes in Sections 1 and 2 blank, we shall assume that you wish only to be contacted by telephone or post.

�3RD YEAR DEALER WARRANTY TRANSFER REQUEST FORM

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You can call Fiat using the Universal Freephone Number 00 800 342 800 00 from the major European countries*.

*Remember to check that the call is free from abroad by contacting your network operator.

Alternatively or in case of access problems you can contact+39 02 4441 2041 CIAO FIAT MOBILE is the original Fiat app

for all motorists. You can access a range of services and assistance at the touch of a finger, wherever you are.

Download the app for free, framing the QR-Code.

Warranty & Free Complementary Service Certificate(Apply the certificate here)

VEHICLE IDENTIFICATIONThis section must be completed by the original selling Dealer

Name

Surname

Owner

Dealer code

Dealer stamp

Dealer

Model code

Chassis n. (VIN)

Registration n. (plate)

Vehicle

In Service Date (delivery to the customer) It is important to ensure that your supplying dealer has personalised this document by completing the above Vehicle Identification section


W A R R A N T Y A N D S E R V I C E S F O R F I A T D R I V E R S

U.K.


Documents

530.07.461 FIAT UK 3edaftersales.fiat.com/eLumData/EN/00/150_500/00_150_500_530.07.4… · Fiat UK which is a trading name of Fiat Group Automobiles UK Ltd, guarantees your vehicle