4th Quarter 2011 Commentary

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    ECONOMIC OvEvIEw

    The Yo-Yo Year

    If you like volatility, then you surely loved 2011. TheS&P 500 was up 8% in late April, then declined 21%

    through September and nally rallied back 14.5% in

    the last quarter to nish the year where it started. Interest

    rates fell precipitously in mid-summer as Greeces

    troubles dragged on and the US government irted

    with technical default. Ination continued to rise, with

    the CPI increasing from 1.1% at the end of 2010 to

    3.3% currently. Lastly, the US dollar almost mirrored

    the stock market. It fell 8% through April, then rallied

    back to end the year where it started.

    For most of the year concerns about European Union

    nancial problems overshadowed the markets. Meanwhile,

    the US economy plodded along. Job creation was just

    strong enough to keep unemployment steady and

    companies saw their prots rise due to careful cost

    control. In aggregate, companies of the S&P 500 posted

    solid revenue growth of 8.0% and earnings per share

    growth of 12.37%. As a result, the stock market valuation

    is even more attractive today with the P/E ratio now at

    13 times earnings. This is equivalent to an earnings yield

    of 7.7%.

    Politically, 2011 was a year of worldwide unrest driven

    fundamentally by the difference between the haves and

    the have-nots. The year began with the Arab Spring as

    a wave of popular uprisings starting with revolution in

    FOUTH QUATE 2011QUARTERLYCommentary

    nsidethis Issue

    CONOMIC OvEvIEw

    : The Yo-Yo Year

    ASSET MANAGEMENT

    : A Wild Ride to Nowhere

    EATUED EQUIT

    : Paychex

    IXED INCOME

    : If It Sounds Too Good

    to Be True

    PECIAL TOPICS

    : At Your Own Peril:

    Online Banking

    www.nelsonroberts.com | 650.322.4

    Tunisia spread to Egypt and Libya. Civil uprisings alsooccurred in Bahrain, Syria and Yemen and major protest

    occurred in Algeria, Iraq, Jordan, Kuwait, Morocco an

    Oman. The rising cost of food (which accounts for 40

    of the average citizens expenditures in these countrie

    was often cited as a root cause of the unrest.

    The summer brought us The Greek Problem: The

    Sequel, with organized strikes and government shut

    downs. The Arab Spring inspired the beginning of the

    Occupy Movement with the protest on September 17

    in New York Citys Zucotti Park. This spread to major

    cities across the US and the developed world with the

    cry of we are the 99% adopted after the Congression

    Budget Ofce (CBO) reported that over the last 30 years

    the after-tax income of the top 1% income earners h

    tripled. This winter we are beginning to see the sprea

    of protests and unrest in both Russia and China.

    INDEX PEFOMANCE Q411 TD

    Dow Jones Industrials 12.74 8.34

    Standard & Poors 500 11.80 2.09

    EAFE (international stocks) 3.40 -11.68Russell 2000 (small stocks) 15.46 -4.19

    Barclays Interm. Gov/Credit 0.84 5.80

    Barclays Municipal 2.13 10.70

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    1.45

    1.40

    1.35

    December 31, 2010 December 30, 20111.50

    JAN FEB MAR APR MAY JUN JUL AUG OCT NOV

    1.2945

    SEP

    S&P 500 VERSUS EURO

    1.30

    2011 Bloomberg Finance L. P.

    DEC

    1100

    1150

    1200

    1250

    1300

    1350

    1257.6

    out of control and nothing will be done in Congress

    about either problem. Behavioral economics tells us th

    people hate losing something more than they like receiv

    something. Additionally, it is a human tendency to

    want to keep what we already have even if the

    replacement may be equivalent. These two principles

    make entitlement reform extremely challenging under

    the most auspicious political circumstances. In an electio

    year, there is no chance at all of reform.

    The Euro Unions problems will fade in and out of view

    without a permanent resolution,

    but should gradually show improv

    ment. It will take a long time to

    install the scal constraints for

    which leaders in Germany andFrance are advocating. The Occu

    Movement will strengthen in the

    spring and become a vocally shrill

    part of the election year rhetoric.

    Unrest in the Middle East, Russia

    and China will continue. In short

    we see 2012 as a continuation a

    strengthening of the trends

    in 2011.

    In the US, we expect the economy to continue to plod

    forward, slowly building momentum. All the negative

    listed above constitute the wall of worry which stock

    prices will eventually climb, albeit not in a straight line

    To us, the stock market is becoming more attractive

    every day.

    With the incessant focus on events in Europe and

    elsewhere, the markets seem to have forgotten that

    corporate earnings are what matter most. (Please see

    our fall white paper The Euro Crisis in which we point

    out that exports comprise 13% of the US economy,

    only 2.6% of which go to Europe. This is truly a case

    of the tail wagging the dog.)

    We expect that rational thinking will eventually return

    to drive stock prices but it may not return as early as

    2012. A dysfunctional US government will become even

    more so as we move closer to the November election.

    Rhetoric will rise and compromise will fall throughthe year. We will probably see another scal cris is as

    Republicans and Democrats use the federal debt

    limit as a jousting tool in their political tournament.

    Medical care and pension costs will continue to spiral

    With the incessant ocus on Europe athat corporate profts are what ma

    top

    FiFteen Holdings

    iShareS MSCi eMerging

    MarketS

    Chevron Corp

    iShareS S&p SMallCap 600

    Diageo plC-Sp aDr

    verizon CoMMuniCationS

    royal DutCh Shell plC

    utilitieS SeCtor SpDr

    CoStCo WholeSale Corp

    payChex inC.

    J.M. SMuCker

    oraCle Corp

    iShareS MSCi eaFe inDex FunD

    varian MeDiCal SySteMS

    Colgate palMolive

    eMerging aSia paCiFiC SpDr

    ECONOMIC OvEvIEw

    The Yo-Yo Year (contd)

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    -2% -15% 0

    JANUARY 1, 2011 DECEMBER 31, 2011S&P 500 SECTOR PERFORMANCE

    19.96%

    -1% -5% 5% 1% 15% 2% 25%

    Utilities

    Cons. Staples

    Healthcare

    Telecommunications

    Cons. Discretionary

    Energy

    Technology

    Industrial

    Basic Materials

    Finance

    13.99%

    12.73%

    6.31%

    6.23%

    4.71%

    2.43%

    0.59%

    -9.65%

    -17.03%

    sewhere, the markets seem to have orgottenhe most.

    ASSET MANAGEMENT

    A Wild Ride to Nowhere

    been more focused on managing inventory, which

    ultimately leads to a higher cost of product for

    discounters like TJ Maxx who benet from relative

    inventory mismanagement. Economic indicators on

    the heels of the holiday shopping season have been

    consistent with that thesis.

    We also exited Illumina, Inc., at a loss. While we remain

    condent in Illuminas products and execution, the

    company receives the majority of its revenues from

    government funding. Uncertainty surrounding the

    stability and amount of this funding going forward

    made us decide that we would look for a re-entry

    point when there is more clarity.

    Finally, the army of 100,000 brown trucks and 500

    airplanes delivering goodies around the world did not

    go unnoticed by us during the holidays. We purchased

    UPS for our client portfolios. UPS benets directly from

    the fact that not everything can be delivered digitally

    and it has developed an impressive infrastructure to

    make delivery efcient and cost-effective. It also pays

    its shareholders a 2.9% dividend.

    For those who check the stock market returns only once

    at calendar year-end, it would appear to have been

    a very calm year. The price change of -0.03% is the

    smallest change in over forty years. For those of us

    who watch the market every day, the stomach-churning

    volatility of the last twelve months was anything but

    tame. Daily swings in the S&P 500

    in August averaged 2.2% and the

    DJIA saw 400-point moves four

    times in that month alone.

    Early returns were encouraging.

    On April 29, the S&P 500 had risen

    8.4%, almost a three-year high.

    Five months later, the S&P was

    19% lower on heightened worries

    over rising debt levels bothdomestically and internationally.

    The volatility was not equally

    shared. The best-performing sector,

    utilities, was up 19.96% while

    nancial stocks fell 17.03%. Traditional defensive

    investments in utilities, consumer staples and health-

    care stocks posted solid returns while those companies

    sensitive to economic growth were challenged by

    worldwide economic uncertainty. 85 of the 500 companies

    in the S&P 500 saw their share prices decline by more

    than 20% in 2011.

    At Nelson Roberts, exposure to international markets

    and smaller, growth-oriented companies weighed down

    our returns. International stocks fell -11.68% and small

    caps were down 4.19%. After adding to some of our

    large cap, dividend-paying companies in the third quarter,

    we trimmed the position of one of our best performing

    names of the last three years, TJ Maxx. We took the

    prot because we think that retailers in aggregate have

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    www.nelsonroberts.com | 650.322.4000

    FEATUED EQUIT

    Paychex

    Despite difcult headwinds for its core service of payroll

    processing, we believe Paychex has positioned itself for

    future success. The unemployment rate has remained

    stubbornly high since the nancial meltdown in 2008,

    but has recently shown glimmers of improvement.

    Additionally, historically low interest rates have nearly

    wiped out Paychexs interest earnings on client funds, a

    traditionally protable source of revenues. The companys

    management team has navigated these challenges well

    while providing attractive dividends to shareholders.

    Paychex was founded in 1979

    when seventeen payroll processing

    companies merged. It is now

    the second largest company in

    the payroll processing market.Paychexs business is built around

    the concept of making payroll

    outsourcing easy and affordable

    for small businesses. The company

    now services over 500,000 small

    to medium-sized businesses nation-

    wide. Switching costs are substantial,

    so Paychex is likely to hold onto

    this sizable client base. 80% of its

    clients employ fewer than 20 staff.

    The company has expanded beyond payroll processinginto human resources, including Retirement Plan

    Services, HR Solutions, Insurance Services and Time and

    Attendance Services. This expansion has given Paychex an

    opportunity to develop deeper relationships with both

    new and existing clients. The HR services have grown

    50% in the last four years and now comprise nearly

    30% of total rm revenues.

    Paychexs share price will benet from economic stabilityand an improved employment rate. We are encouraged

    that unemployment has fallen to a 2 year low of

    8.6% in November. Management notes that there has

    been an increase in the number of checks it is issuing

    per client, an optimistic sign for employment at small

    companies. This company has weathered the volatility

    of the last few years while maintaining a dividend rateof over 4%. As the economy continues to improve,

    Paychexs business and stock price should outperform

    the market.

    35

    25

    DECEMBER 31, 2007 DECEMBER 30, 2011

    MAR J UN

    30.11

    SEP

    PAYCHEX STOCK PRICE

    20

    2011 Bloomberg Finance L. P.

    DEC

    2008 2009 2010 2011

    MAR JUN SEP DEC MAR JUN SEP DEC MAR JUN SEP DEC

    Vv a l u e

    How do we measure value?

    By producing it in the growth of assets, in how our clients view us,

    in how we create partnership.

    [val yoo] n. a quality having intrinsic worth

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    www.nelsonroberts.com | 650.322.4000

    FIXED INCOME

    If It Sounds Too Good to Be True

    With money market rates near 0% and yields from US government bonds, corporate bonds and CDs at

    historic lows, it has been another tough year for income-seeking investors. To make up for falling returns,

    more and more investors are being drawn to alternative xed income products that promise interest rates

    of 7, 8 or even 10%. Many of these products have serious underlying risks and should come with warning

    labels reminding investors that if the yield sounds too good to be true, it probably is.

    Before investing in alternative xed income products, investors should ask three questions:

    1. Why would someone pay these signicantly higher yields?

    2. What are the fees and/or commissions?

    3. Is the investment liquid? (can you get it back quickly?)

    Here are a few examples we have seen advertised recently.

    Structured notes: These hybrid securities combine equity and xed income securities with derivative

    contracts. They usually offer some degree of principal protection in addition to a chance for higher returns

    but there are big drawbacks. In exchange for limiting losses, the notes cap the upside, which can be

    signicantly less than the markets actual gains. The underlying fees are high, often 3% or more, and

    the guaranteed backing is only as good as the institution issuing the note. Also, these investments aretypically illiquid, meaning that they do not trade on the secondary market. The institution issuing the

    note will often promise to repurchase it, but only at a deep discount.

    High-yield bonds: These bonds are issued by organizations that do not qualify for investment grade

    ratings by one of the leading credit agencies. Those issuers with a greater risk of defaultnot paying

    interest or principal in a timely mannerare rated below investment grade. The issuers must pay a higher

    interest rate in order to convince investors to buy their bonds. In addition to the risk of default, high yield

    bonds are less liquid than investment grade bonds.

    Charitable Gift Annuities: These annuity contracts are established between a charity and a donor. Cash,

    stock or properties are gifted to a charity in exchange for a stream of lifetime income. The rates of return

    are higher than those available with traditional bank deposits, but the donor must be charitably inclined

    in order to achieve the full benet. Once the gift is made it becomes irrevocable. Income payments areguaranteed by the charity, so selecting a charity that is nancially sound is critical.

    The reality is that in order to make money, you must take risk. However, considerably higher yields should

    be a strong indicator that the risks are high indeed and investors need to understand what those underlying

    dangers are before investing. High quality, dividend-paying stocks are a better alternative for most investors.

    : : Trust what is simple and can be understood at a glance. Anything

    more elaborate, investigate carefully and thoroughly; if its too

    convoluted for you to grasp, pull back. Remember, in nancial

    matters the object of complexity is all too often to conceal the truth....

    Paul Johnson, British historian and author

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    1950 University Avenue, Suite 202

    East Palo Alto, CA 94303

    tel 650-322-4000

    eb www.nelsonroberts.com

    email [email protected]

    Past performance is not necessarily a guide to future performance. There are risks involved in investing,

    including possible loss of principal. This information i s provided for informational purposes only and does

    not constitute a recommendation for any investment strategy, security or product described herein. Please

    contact us for a complete list of portfolio holdings.

    For additional information on the services of Nelson Roberts Investment Advisors, or to receive our

    Newsletters via e-mail or be removed from our mailing list, please contact us at 650-322-4000.

    2012 Nelson Roberts Investment Advisors

    Managing bill payment and banking has never been easier. We can pay all of our bills from any computer, setting up

    many of them to be paid automatically. With a smart phone, you can now deposit checks by simply emailing a picture

    of the front and back of a check.

    At the same time, privacy regulations and security protections have become more stringent. For example, if you have

    an account at a brokerage rm registered in the name of your revocable trust and you wish to transfer funds to yourpersonal checking account which is not registered in the name of your trust, the brokerage rm requires that you submit

    a written letter of authorization to transfer your money to you. This is a sensible precaution. Technically, because the

    account registrations are not exactly the same, the transfer request is treated by the brokerage rm as if it were going

    to a third party such as an escrow account at a title company. By requiring your signature, the custodial rm is protecting

    your assets from unauthorized third party withdrawals.

    One might assume that the same level of scrutiny and diligence is applied to online banking transactions; however, that

    would be a very wrong assumption. Making a withdrawal from any account that has checks or has set up automatic

    clearinghouse (ACH) transactions (sometimes known as moneylinks), requires only that someone has the routing and

    account numbers. This applies to both bank and brokerage accounts.

    The routing and account numbers are on every unsigned, signed and cancelled check that you have in your possession

    and in circulation. These numbers are also in the system of every merchant, bank and credit card company with which

    you have done banking business. Anyone with this information can set up an online transaction to debit funds from

    your accounts. Should a fraudulent transaction actually hit your account, you have less than 60 days (and maybe as few

    as 31 days) to notify your bank or brokerage custodian. If you do this within the allowed time limit, you will then have

    to le a fraud claim with the nancial institution, which will in turn reverse the transaction. If you do not notify them

    within the required time limit, then your only recourse is to le a report with the local police department. This demon-

    strates that you are attempting to reclaim your property. If the police cannot recover it for you, then you can deduct

    the transaction as a theft or casualty loss (at $100 per theft eventsubtract 10% of your adjusted gross income). 1

    For most of our clients, this means that there will be no tax benet from fraudulent transactions that are not caught

    within the notication time limit.

    Unfortunately, institutions will not give investment advisors sufcient information to see where funds are going. The

    only information that is provided to us is the amount of the debit or transfer. Therefore, it is essential that each of you

    regularly monitor the activity in your accounts on which you write checks or process ACH transactions.

    SPECIAL TOPICS

    At Your Own Peril: Online Banking

    Investment Team

    Brooks Nelson, CFA

    Brian Roberts, CFA, MBA

    Steve Philpott, CFP, MBA

    Dennistoun Brown, MD

    Ann Oglesby, MD, MBA

    1www.irs.gov Topic 515-Casualty, Disaster, and Theft Losses