4063_sm

MS71x, MS81x, & M51xx

Machine Type 4063-2xx, -4xx, -63x, -83x

Service Manual

Start diagnostics

Maintenance

Safety and notices

Trademarks

Index

April 07, 2015 www.lexmark.com

P/N 12G3023

Product informationProduct name:Lexmark MS71x and MS81x Series

Machine type:4063

Model(s):2xx, 4xx, 63x, 83x

Edition noticeApril 07, 2015

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARKINTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statementmay not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the informationherein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs describedmay be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these availablein all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only thatproduct, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe anyexisting intellectual property right may be used instead. Evaluation and verication of operation in conjunction with other products,programs, or services, except those expressly designated by the manufacturer, are the users responsibility.

TrademarksLexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/orother countries.PrintCryption is a trademark of Lexmark International, Inc.Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.PCL is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Companys designation of a set of printercommands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language.This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functionscorresponding to the commands.All other trademarks are the property of their respective owners.

2012 Lexmark International, Inc.All rights reserved.

P/N 12G3023

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Table of contentsProduct information......................................................................................2

Edition notice.................................................................................................2

Notices and safety information................................................................ 25Laser notices...................................................................................................................................................... 25

Safety information............................................................................................................................................. 28

Preface......................................................................................................... 33Service manual conventions.......................................................................................................................... 33

Change history................................................................................................................................................... 33

General information................................................................................... 43Media guidelines............................................................................................................................................... 43

Paper guidelines.......................................................................................................................................................... 43Paper characteristics ............................................................................................................................................. 43Unacceptable paper .............................................................................................................................................. 44Selecting paper....................................................................................................................................................... 45Selecting preprinted forms and letterhead ..................................................................................................... 45Storing paper ........................................................................................................................................................... 45

Using recycled paper and other office papers.................................................................................................... 46Using specialty media .................................................................................................................................................47

Tips on using card stock........................................................................................................................................47Tips on using envelopes .......................................................................................................................................47Tips on using labels ............................................................................................................................................... 48Tips on using letterhead....................................................................................................................................... 48Tips on using transparencies .............................................................................................................................. 49

Supported paper sizes, types, and weights ......................................................................................................... 49Paper types and weights supported by the printer....................................................................................... 49Paper sizes supported by the printer................................................................................................................50Paper sizes, types, and weights supported by the optional nishers ....................................................... 51

Data security notice..........................................................................................................................................53

Tools required for service................................................................................................................................53

Diagnostic information.............................................................................. 55Troubleshooting overview.............................................................................................................................. 55

Performing the initial troubleshooting check....................................................................................................... 55Poweron Reset (POR) sequence............................................................................................................................ 55Using Safe Mode ......................................................................................................................................................... 56

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Fixing print quality issues................................................................................................................................ 57Initial print quality check............................................................................................................................................ 57Gray background check ............................................................................................................................................ 57Blank pages check...................................................................................................................................................... 58Solid black pages check............................................................................................................................................ 59Repeating defects check............................................................................................................................................ 61Shadow images check................................................................................................................................................ 61Skewed print check .................................................................................................................................................... 62Streaked horizontal lines check .............................................................................................................................. 63Streaked vertical lines check ................................................................................................................................... 65Toner smear check...................................................................................................................................................... 66White streaks and voided areas check ................................................................................................................. 67

Paper jams...........................................................................................................................................................69Avoiding jams............................................................................................................................................................... 69Understanding jam messages and locations....................................................................................................... 72200201 paper jams ...................................................................................................................................................74

[x]page jam, lift front cover to remove cartridge. [200201] ......................................................................74200201 paper jam messages ............................................................................................................................77Sensor (input) static jam service check ............................................................................................................ 78Sensor (input) early arriving jam service check.............................................................................................. 79Sensor (input) never or latearriving jam service check ............................................................................. 80Sensor (input) late-leaving or did-not-clear jam service check .................................................................. 82Main drive motor control jam service check ................................................................................................... 83Printhead motor control jam service check..................................................................................................... 84Fuser drive motor control jam service check.................................................................................................. 84Sensor (input) miscellaneous jam 1 service check......................................................................................... 85Sensor (input) miscellaneous jam 2 service check........................................................................................ 86Sensor (input) miscellaneous jam 3 service check........................................................................................ 86

202 paper jams............................................................................................................................................................ 86[x]page jam, open upper rear door. [202]....................................................................................................... 86202 paper jam messages .................................................................................................................................... 88Sensor (fuser exit) static jam service check .................................................................................................... 89Sensor (fuser exit) late-leaving jam service check ........................................................................................ 89Sensor (fuser exit) late-arriving jam service check ........................................................................................90Sensor (narrow media) late arriving jam service check................................................................................. 91Sensor (narrow media) static jam service check............................................................................................ 92Sensor (fuser exit) miscellaneous jam service check ................................................................................... 93Fuser ID chip control jam service check .......................................................................................................... 93

203 paper jams............................................................................................................................................................ 94[x]page jam, remove standard bin jam. [203] ................................................................................................ 94203 paper jam messages..................................................................................................................................... 95Upper redrive motor control jam service check............................................................................................. 95

23y paper jams ............................................................................................................................................................ 96[x]page jam, open upper and lower rear door. [231234] .......................................................................... 96

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[x]page jam, remove tray 1 to clear duplex. [235239]............................................................................... 9823y paper jam messages ..................................................................................................................................... 99Sensor (duplex path) static jam service check ............................................................................................... 99Sensor (duplex path) early arriving jam service check............................................................................... 100Sensor (duplex path) never or latearriving jam service check ................................................................101Sensor (duplex path) late leaving jam service check...................................................................................102Duplex control jam service check.....................................................................................................................103Sensor (duplex path) miscellaneous jam service check .............................................................................103Sensor (input) never-arriving jam (exiting duplex) service check .............................................................104

241 paper jams ............................................................................................................................................................105[x]page jam, open tray [x]. [24y]........................................................................................................................105241 paper jam messages.....................................................................................................................................106Sensor (input) never-arriving jam from tray 1 service check ...................................................................... 107Media tray 1 pulled jam service check .............................................................................................................108Media feeder motor control service check.....................................................................................................108Media feeder motor tray lift error service check...........................................................................................109

242245 paper jams..................................................................................................................................................110[x]page jam, open tray [x]. [24y].........................................................................................................................110242 paper jam messages......................................................................................................................................111243 paper jam messages.....................................................................................................................................114244 paper jam messages..................................................................................................................................... 117245 paper jam messages....................................................................................................................................120250/550-sheet media tray option jam service check..................................................................................124HCIT jam service check .......................................................................................................................................126HCIT source jam service check .........................................................................................................................129

250 paper jams............................................................................................................................................................131[x]page jam, clear manual feeder. [250].......................................................................................................... 131250 paper jam messages ................................................................................................................................... 133Sensor (input) never-arriving jam from MPF media tray service check................................................... 133

41y paper jams.............................................................................................................................................................135[x]page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx] ..........................135411 paper jam messages......................................................................................................................................136414 paper jam messages.....................................................................................................................................136417 paper jam messages ..................................................................................................................................... 137Sensor (OE pass through) jam service check ................................................................................................138Output expander media entrance jam service check .................................................................................142Output expander diverter jam service check ................................................................................................145

42y paper jams ...........................................................................................................................................................146424 paper jam messages....................................................................................................................................146427 paper jam messages .................................................................................................................................... 147Sensor (HCOE pass through) jam service check ..........................................................................................148HCOE media entrance jam service check .......................................................................................................151HCOE main motor jam service check ..............................................................................................................154HCOE diverter jam service check ..................................................................................................................... 157

431441 paper jams ...................................................................................................................................................159

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[x]page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx] ............................159431 paper jam messages.....................................................................................................................................160436 paper jam messages.....................................................................................................................................161441 paper jam messages......................................................................................................................................161Sensor (mailbox pass through) jam service check .......................................................................................162Mailbox main motor jam service check ...........................................................................................................164Mailbox diverter jam service check ..................................................................................................................166Mailbox diverter plunger jam service check ..................................................................................................169

45y paper jams ............................................................................................................................................................ 171[x]page jam, remove paper, open nisher rear door. Leave paper in bin. [451].................................... 171[x]page jam, remove paper, open stapler door. Leave paper in bin. [455457] ................................. 172451 paper jam messages..................................................................................................................................... 175452 paper jam messages.................................................................................................................................... 176453 paper jam messages.................................................................................................................................... 176454 paper jam messages.................................................................................................................................... 177455 paper jam messages.................................................................................................................................... 177456 paper jam messages.................................................................................................................................... 178457 paper jam messages .................................................................................................................................... 179458 paper jam messages....................................................................................................................................180459 paper jam messages....................................................................................................................................180Sensor (nisher pass through) jam service check .........................................................................................181Finisher main motor jam service check ...........................................................................................................184Finisher left tamper jam service check ............................................................................................................185Finisher right tamper jam service check ......................................................................................................... 187Finisher ejector jam service check ...................................................................................................................189Finisher diverter jam service check...................................................................................................................191Finisher paddle jam service check ...................................................................................................................193Finisher tray holder jam service check ............................................................................................................194Sensor (throat media present) jam service check ........................................................................................196Stapler carriage jam service check...................................................................................................................199Sensor (HPU nisher pass through) jam service check ..............................................................................201Finisher (HPU) main motor jam service check ..............................................................................................203Finisher (HPU) left tamper jam service check ...............................................................................................204Finisher (HPU) right tamper jam service check ........................................................................................... 206Finisher (HPU) ejector jam service check ..................................................................................................... 208Finisher (HPU) diverter jam service check.................................................................................................... 209Finisher (HPU) paddle jam service check ........................................................................................................211Finisher (HPU) tray holder jam service check ................................................................................................212Sensor (HPU throat media present) jam service check...............................................................................213Stapler carriage (HPU) jam service check.......................................................................................................216HPU motor jam service check............................................................................................................................218HPU feed motor jam service check..................................................................................................................219HPU communication error jam service check ............................................................................................. 220Sensor (HPU media align) jam service check ................................................................................................221Sensor (HPU trailing edge) jam service check .............................................................................................222

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Sensor (HPU leading edge) jam service check ............................................................................................224

Understanding the printer messages........................................................................................................225Cartridge, imaging unit mismatch [41.xy].............................................................................................................225Cartridge low [88.xy].................................................................................................................................................225Cartridge nearly low [88.xy]....................................................................................................................................225Cartridge very low, [x] estimated pages remain [88.xy] ..................................................................................225Change [paper source] to [custom string] load [orientation]..........................................................................226Change [paper source] to [custom type name] load [orientation] ................................................................226Change [paper source] to [paper size] load [orientation] ...............................................................................226Change [paper source] to [paper type] [paper size] load [orientation]........................................................226Check tray [x] connection........................................................................................................................................226Close door or insert cartridge................................................................................................................................227Close rear door ..........................................................................................................................................................227Complex page, some data may not have printed [39] ....................................................................................227Conguration change, some held jobs were not restored [57] ....................................................................227Defective ash detected [51] ..................................................................................................................................228Disk must be formatted for use in this device ...................................................................................................228Disk near full. Securely clearing disk space.......................................................................................................228Empty the hole punch box ......................................................................................................................................228Error reading USB drive. Remove USB................................................................................................................228Error reading USB hub. Remove hub. ..................................................................................................................228Imaging unit low [84.xy] ...........................................................................................................................................228Imaging unit nearly low [84.xy] ..............................................................................................................................229Imaging unit very low, [x] estimated pages remain [84.xy].............................................................................229Incompatible output bin [x] [59] .............................................................................................................................229Incompatible tray [x] [59] .........................................................................................................................................229Incorrect paper size, open [paper source] [34]..................................................................................................229Insert hole punch box...............................................................................................................................................230Insert staple cartridge ..............................................................................................................................................230Insert Tray [x]...............................................................................................................................................................230Install bin [x] ................................................................................................................................................................230Install Tray [x] ..............................................................................................................................................................230Insufficient memory for Flash Memory Defragment operation [37] ..............................................................231Insufficient memory, some Held Jobs were deleted [37].................................................................................231Insufficient memory, some held jobs will not be restored [37] .......................................................................231Insufficient memory to collate job [37] ..................................................................................................................231Insufficient memory to support Resource Save feature [35]...........................................................................231Load staples.................................................................................................................................................................231Load [paper source] with [custom string] [paper orientation] ........................................................................232Load [paper source] with [custom type name] [paper orientation]...............................................................232Load [paper source] with [paper size] [paper orientation] ..............................................................................232Load [paper source] with [paper type] [paper size] [paper orientation] ......................................................232Load manual feeder with [custom string] [paper orientation] ........................................................................233Load manual feeder with [custom type name] [paper orientation] ..............................................................233Load manual feeder with [paper size] [paper orientation]..............................................................................233

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Load manual feeder with [paper type] [paper size] [paper orientation] ......................................................233Maintenance kit low [80.xy] ....................................................................................................................................234Maintenance kit nearly low [80.xy] .......................................................................................................................234Maintenance kit very low, [x] estimated pages remain [80.xy]......................................................................234Memory full [38] .........................................................................................................................................................234Network [x] software error [54] ..............................................................................................................................234NonLexmark [supply type], see Users Guide [33.xy] .....................................................................................234Not enough free space in ash memory for resources [52] ..........................................................................235PPDS font error [50]..................................................................................................................................................235Paper changes needed ...........................................................................................................................................236Parallel port [x] disabled [56] ..................................................................................................................................236Reattach bin [x]...........................................................................................................................................................236Reattach bins [x] [y]................................................................................................................................................236Reinstall missing or unresponsive cartridge [31.xy] ..........................................................................................237Reinstall missing or unresponsive fuser [31.xy] .................................................................................................237Reinstall missing or unresponsive imaging unit [31.xy]....................................................................................237Remove defective disk [61] .....................................................................................................................................237Remove packaging material, [area name] ..........................................................................................................238Remove paper from all bins....................................................................................................................................238Remove paper from bin [x]......................................................................................................................................238Remove paper from [linked set bin name]..........................................................................................................238Remove paper from standard output bin............................................................................................................238Replace cartridge, 0 estimated pages remain [88.xy] .....................................................................................238Replace cartridge, printer region mismatch [42.xy]..........................................................................................238Replace imaging unit, 0 estimated pages remain [84.xy]...............................................................................239Replace maintenance kit, 0 estimated pages remain [80.xy]........................................................................239Replace roller kit [81.xx] ...........................................................................................................................................239Replace unsupported cartridge [32.xy] ...............................................................................................................239Replace unsupported fuser [32.xy].......................................................................................................................240Replace unsupported imaging unit [32.xy] .........................................................................................................240Restore held jobs?.....................................................................................................................................................240Serial port [x] disabled [56] .....................................................................................................................................240Some held jobs were not restored .......................................................................................................................240Standard network software error [54] ..................................................................................................................240Standard USB port disabled [56]............................................................................................................................241Supply needed to complete job.............................................................................................................................241Too many bins attached [58] ...................................................................................................................................241Too many disks installed [58] ..................................................................................................................................241Too many ash options installed [58]....................................................................................................................241Too many trays attached [58] .................................................................................................................................242Tray [x] paper size unsupported ............................................................................................................................242Unformatted ash detected [53] ...........................................................................................................................242Unsupported disk......................................................................................................................................................242Unsupported option in slot [x] [55] .......................................................................................................................242USB port [x] disabled [56]........................................................................................................................................243

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User attendance messages......................................................................................................................... 243User attendance messages (099.99) .................................................................................................................243Toner level sensing error service check .............................................................................................................248Toner cartridge smart chip error service check ................................................................................................248Toner add error service check...............................................................................................................................249Imaging unit smart chip service check ............................................................................................................... 250Fuser unit smart chip service check......................................................................................................................251

Printer hardware errors................................................................................................................................. 252111 errors .......................................................................................................................................................................252

111 error messages................................................................................................................................................252Printhead service check .....................................................................................................................................252Printhead ID service check ................................................................................................................................253

120 errors.....................................................................................................................................................................253120 error messages .............................................................................................................................................253Fuser drive motor service check......................................................................................................................254

121 errors......................................................................................................................................................................254121 error messages...............................................................................................................................................254Fuser service check.............................................................................................................................................256

126 errors.....................................................................................................................................................................256126 error messages .............................................................................................................................................256LVPS failure service check.................................................................................................................................257

13y errors .....................................................................................................................................................................25713y error messages ..............................................................................................................................................257Toner level sensing service check...................................................................................................................258

14y errors .....................................................................................................................................................................25814y error messages ..............................................................................................................................................258Main drive motor service check .......................................................................................................................259Media feeder service check ..............................................................................................................................259Redrive motor service check............................................................................................................................ 260

15y errors .................................................................................................................................................................... 26015y error messages............................................................................................................................................. 260Duplex motor service check............................................................................................................................. 260Toner add motor service check .........................................................................................................................261

17y errors.......................................................................................................................................................................26117y error messages ...............................................................................................................................................261Main cooling fan service check ........................................................................................................................262Cartridge cooling fan service check................................................................................................................263Fuser cooling fan service check.......................................................................................................................263

Steps before starting the 9yy service checks....................................................................................................263900 errors ...................................................................................................................................................................265

900 error messages ............................................................................................................................................265System software error service check..............................................................................................................265

912 errors.....................................................................................................................................................................270912 error messages .............................................................................................................................................270

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94y errors ....................................................................................................................................................................27094y error messages.............................................................................................................................................270

950958 errors ..........................................................................................................................................................271950958 error messages ...................................................................................................................................271NVRAM mismatch failure service check .........................................................................................................271

959 errors....................................................................................................................................................................273959 error messages ............................................................................................................................................273

96y errors ....................................................................................................................................................................27496y error messages.............................................................................................................................................274RAM memory error service check....................................................................................................................275Download emulation cyclic redundancy service check.............................................................................275

97y errors ....................................................................................................................................................................27597y error messages .............................................................................................................................................275



Base printer symptoms ............................................................................................................................................276Network service check ............................................................................................................................................ 277Dead machine service check.................................................................................................................................279Blank display, ve beeps service check............................................................................................................. 280

Input/output option hardware errors.......................................................................................................... 281321345 errors............................................................................................................................................................281

321 error messages...............................................................................................................................................281322 error messages..............................................................................................................................................281324 error messages..............................................................................................................................................281325 error messages.............................................................................................................................................282331 error messages..............................................................................................................................................282332 error messages.............................................................................................................................................282334 error messages.............................................................................................................................................283335 error messages.............................................................................................................................................283341 error messages..............................................................................................................................................283342 error messages.............................................................................................................................................283344 error messages.............................................................................................................................................284345 error messages.............................................................................................................................................284250/550-sheet media feeder failure service check ...................................................................................285250/550-sheet transport motor failure service check ...............................................................................287250/550-sheet controller board failure service check ..............................................................................289HCIT transport motor failure service check.................................................................................................. 290HCIT lift drive motor failure service check.....................................................................................................292HCIT lift plate failure service check.................................................................................................................294

371383 errors ...........................................................................................................................................................296371373 error messages ....................................................................................................................................296375376 error messages ...................................................................................................................................296377379 error messages ...................................................................................................................................297

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381 error messages..............................................................................................................................................297382 error messages.............................................................................................................................................298383 error messages.............................................................................................................................................299Output expander main motor service check................................................................................................ 300Mailbox failure service check............................................................................................................................302

Option tray symptoms..............................................................................................................................................304250/550-sheet media type error service check ...............................................................................................305250/550-sheet tray undetected service check.................................................................................................307250/550-sheet option undetected service check............................................................................................308HCIT incorrect media error service check..........................................................................................................309HCIT media type error service check ...................................................................................................................310HCIT undetected service check.............................................................................................................................312HCIT media low undetected service check ........................................................................................................314Mailbox incorrect bin exit service check..............................................................................................................316Mailbox undetected service check........................................................................................................................318Finisher side door error service check .................................................................................................................319Finisher cartridge error service check .................................................................................................................321Finisher undetected service check ......................................................................................................................322Finisher bin error service check ...........................................................................................................................323Finisher door undetected service check ...........................................................................................................325Stapler carriage failure service check..................................................................................................................326Finisher bin media present error service check................................................................................................328Stuck media on hole puncher service check.....................................................................................................329Missing or misaligned hole punch service check.............................................................................................330Hole punch box undetected service check........................................................................................................332Finisher door (HPU) undetected service check ................................................................................................333Output expander error service check..................................................................................................................334Output expander rear door undetected service check ..................................................................................335Output expander undetected service check .....................................................................................................336Output expander bin error service check........................................................................................................... 337HCOE bin error service check ...............................................................................................................................339HCOE undetected service check..........................................................................................................................339HCOE rear door undetected service check.......................................................................................................340

Service menus...........................................................................................343Understanding the printer control panel.................................................................................................. 343

Using the printer control panel ..............................................................................................................................343Understanding the colors of the Sleep button and indicator lights.............................................................344

Menus list.......................................................................................................................................................... 344

Diagnostics menu........................................................................................................................................... 345Entering the Diagnostics menu .............................................................................................................................345REGISTRATION..........................................................................................................................................................345PRINT TESTS ..............................................................................................................................................................346Print Quality Pages....................................................................................................................................................346

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HARDWARE TESTS...................................................................................................................................................346Panel Test ...............................................................................................................................................................346Button Test ............................................................................................................................................................. 347DRAM Test.............................................................................................................................................................. 347Serial Wrap Test .................................................................................................................................................... 347USB HS Test Mode...............................................................................................................................................348

DUPLEX TESTS..........................................................................................................................................................349Quick Test...............................................................................................................................................................349Top Margin..............................................................................................................................................................350Sensor Test.............................................................................................................................................................350Motor Test...............................................................................................................................................................350Duplex Feed 1.........................................................................................................................................................351Duplex Feed 2........................................................................................................................................................351

INPUT TRAY TESTS ...................................................................................................................................................351Feed Tests ...............................................................................................................................................................351Sensor Tests...........................................................................................................................................................352

OUTPUT BIN TESTS .................................................................................................................................................352Feed Tests ..............................................................................................................................................................352Feed To All Bins ....................................................................................................................................................352Sensor Test.............................................................................................................................................................353Diverter Test...........................................................................................................................................................353

FINISHER TESTS........................................................................................................................................................353Staple Test ..............................................................................................................................................................353Hole Punch Test ....................................................................................................................................................354Feed Test ................................................................................................................................................................354Finisher Sensor Test ............................................................................................................................................354

BASE SENSOR TEST ................................................................................................................................................355DEVICE TESTS ...........................................................................................................................................................355

Quick Disk Test .....................................................................................................................................................355Disk Test/Clean .....................................................................................................................................................356Flash Test................................................................................................................................................................356

PRINTER SETUP.........................................................................................................................................................356Defaults ...................................................................................................................................................................356Printed Page Count..............................................................................................................................................357Permanent Page Count (Perm page count)...................................................................................................357Processor ID...........................................................................................................................................................357Engine Setting [x]..................................................................................................................................................357Edge to Edge.........................................................................................................................................................358Parallel Strobe Adjustment (Par 1 Strobe Adj) ...............................................................................................358

EP SETUP ....................................................................................................................................................................358EP Defaults .............................................................................................................................................................358Fuser Temperature (Fuser Temp) .....................................................................................................................358Fuser Page Count.................................................................................................................................................358Warm Up Time.......................................................................................................................................................359Transfer ...................................................................................................................................................................359

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Print Contrast .........................................................................................................................................................359Charge Roll.............................................................................................................................................................359Gap Adjust..............................................................................................................................................................360Automatic Darkness Adjust (Auto Dark Adj)..................................................................................................360

REPORTS .....................................................................................................................................................................360Menu Settings Page.............................................................................................................................................360Installed Licenses ..................................................................................................................................................361

EVENT LOG..................................................................................................................................................................361Display Log..............................................................................................................................................................361Print Log...................................................................................................................................................................361Clear Log ................................................................................................................................................................362

Exit Diags.....................................................................................................................................................................362

Conguration menu........................................................................................................................................362Entering the Conguration menu..........................................................................................................................362Roller Kit Counter Value...........................................................................................................................................362Reset Roller Kit Counter...........................................................................................................................................363Print Quality Pages....................................................................................................................................................363Reports .........................................................................................................................................................................363

Menu Settings Page.............................................................................................................................................363Event Log................................................................................................................................................................363

Size sensing................................................................................................................................................................364Panel Menus ...............................................................................................................................................................364PPDS Emulation .........................................................................................................................................................364Download Emuls........................................................................................................................................................364Safe Mode ...................................................................................................................................................................365Factory Defaults.........................................................................................................................................................365Energy Conserve.......................................................................................................................................................365Paper Prompts............................................................................................................................................................366Envelope Prompts .....................................................................................................................................................366Action for Prompts ....................................................................................................................................................367Jobs on Disk ...............................................................................................................................................................367Disk Encryption ..........................................................................................................................................................368Wipe All Settings .......................................................................................................................................................368Font Sharpening ........................................................................................................................................................368Require Standby ........................................................................................................................................................368A5 Loading..................................................................................................................................................................369UI Automation.............................................................................................................................................................369LES Applications ........................................................................................................................................................369Key Repeat Initial Delay ...........................................................................................................................................370Key Repeat Rate ........................................................................................................................................................370Wiper Message ..........................................................................................................................................................370Clear Supply Usage History....................................................................................................................................370Clear Custom Status .................................................................................................................................................. 371USB Speed................................................................................................................................................................... 371Automatically Display Error Screens ..................................................................................................................... 371

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USB PnP........................................................................................................................................................................ 371Restore factory defaults........................................................................................................................................... 372

Restore Settings.................................................................................................................................................... 372Erase Printer Memory.......................................................................................................................................... 372Erase Hard Disk .................................................................................................................................................... 372

Entering invalid engine mode......................................................................................................................372

Entering recovery mode................................................................................................................................373

Accessing the Network SE menu................................................................................................................373

Service Engineer menu................................................................................................................................. 373Accessing the service engineer (SE) menu........................................................................................................ 373Service engineer (SE) menu ................................................................................................................................... 373

Repair information....................................................................................375Removal precautions......................................................................................................................................375

Data security notice ..................................................................................................................................................375Handling ESDsensitive parts.................................................................................................................................376Controller board/control panel replacement .....................................................................................................376Restoring the printer conguration after replacing the controller board ................................................... 377Restoring solutions, licenses, and conguration settings ..............................................................................380Updating the printer rmware ................................................................................................................................381Backing up eSF solutions and settings ...............................................................................................................382Ribbon cable connectors ........................................................................................................................................383

Zero Insertion Force (ZIF) connectors.............................................................................................................383Horizontal top contact connector ....................................................................................................................384Horizontal bottom contact connector ............................................................................................................. 387Vertical mount contact connector ....................................................................................................................390Horizontal sliding contact connector ..............................................................................................................393Low Insertion Force (LIF) connector ................................................................................................................396

Adjustments......................................................................................................................................................397Media aligner roller adjustment.............................................................................................................................399Polygon printhead mechanical registration adjustment ................................................................................ 400

Removal procedures......................................................................................................................................403

Front side removals........................................................................................................................................403Duplex exit diverter removal ..................................................................................................................................403Front door removal ...................................................................................................................................................405Inner guide deector removal................................................................................................................................406Laser printhead removal..........................................................................................................................................408Left inner cover removal...........................................................................................................................................412Media aligner roller removal....................................................................................................................................414Media turn guide removal ........................................................................................................................................416Media vertical guide removal.................................................................................................................................. 417MPF feeder lift plate removal ..................................................................................................................................419MPF pick roller removal ...........................................................................................................................................422

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MPF solenoid removal .............................................................................................................................................424MPF tray removal.......................................................................................................................................................426Right inner cover removal .......................................................................................................................................428Sensor (input) removal .............................................................................................................................................429Sensor (toner density) removal..............................................................................................................................430Transfer roller left arm with cable removal .........................................................................................................432Transfer roller right arm removal ...........................................................................................................................433Transfer roller removal .............................................................................................................................................4364.3inch tilting display removal ..............................................................................................................................4397inch tilting display removal...................................................................................................................................441Control panel removal (2.4inch screen) .............................................................................................................444Control panel removal (4.3inch screen, 7inch screen) .................................................................................450Control panel board (2.4inch tilting display) removal.....................................................................................456Control panel board (4.3inch tilting display) removal.....................................................................................459Control panel board (7inch tilting display) removal (MS812de)....................................................................462Control panel front cover removal ........................................................................................................................465Control panel latch removal ...................................................................................................................................467Control panel left bezel removal ...........................................................................................................................468Left control panel hinge removal ..........................................................................................................................469Right control panel hinge removal........................................................................................................................472

Rear side removals......................................................................................................................................... 475Rear lower cover removal .......................................................................................................................................475Rear door removal..................................................................................................................................................... 477Duplex motor removal.............................................................................................................................................. 478Fuser removal..............................................................................................................................................................481Fuser access door removal ....................................................................................................................................482Left frame pivot removal..........................................................................................................................................483Output bin sensor cover removal .........................................................................................................................484Right frame pivot removal ...................................................................................................................................

Documents

4063_sm