3D Networks – Overview & Commitment to the Call Center Industry

3D Networks – Overview & Commitment to the Call Center Industry

Barry Southern, Chairman, 3D Networks

International Investment Conference

3D NETWORKS BACKGROUND

Singapore

China

Australia

Hong Kong

United States

Philippines

3D Networks is a subsidiary of the Singapore-based Planet One Pte Ltd. group of companies employs over 600 people, having direct representation in 10 countries

India

Thailand

Malaysia

United Kingdom

Middle East

Planet One Group of Companies

3D Network

s

Planet PSG

NetProActive Services

FCSCS Planet ICS

Voice

Data

Convergence

SW Services

And

Solutions

Hospitality

IP Tel

NOC

IMaRC

Managed Services

IVR

Call Centre

Prof Services

500+ people

8 Countries

32 People

6 Countries

20+ People

3 Countries

90+ People

10 Countries

Just opened

Customer

3D NETWORKS – ADVANTAGEWe become a Single Window to offer you the full life-cycle solutions & services

NetProActiveServices

PlanetPSG

FCSCSPlanetICS

PLANET ONE

A strong regional network of synergistically related technology companies employing more than 600 personnel with direct representation in 9 countries throughout APAC

Privately held and backed with private equity holder multi billion $ business across a variety of industries (timber, IT, automotive, oil and gas etc – like the TATA group in India)

3D Networks expanding continually and grown to a presence in more than 7 countries

Gaining solid presence and foothold through acquisitions & mergers:

3D Networks in July 2001, Australia

Bangalore Labs (now NetProActive Services) in November 2001, India

Planet Professional Services Group in July 2002, Singapore

TGNT in January 2003, China

Leading systems/network integrator in Asia Pacific and a Voice & Data convergence specialist

Offers cutting-edge business communications infrastructure solutions for enterprises, (BFSI, Contact centres, Manufacturing, Government & Healthcare) and Service Providers.

3D Networks - Overview

Call Centres Converged VoIP Unified Messaging Solutions Voice Networks (IP Telephony / TDM

Telephony) Speech Recognition

LAN WAN Metro Area Network Solutions MPLS / Core Routing / Switching

Solutions Security

Hybrid Solutions involving LAN, WAN, voice & data

VoIP Converged applications

Contact Centre Practice Network and Security Audits Network Design Services

Voice Solutions Data Solutions

Convergence Solutions

Consultancy Services

3D Networks Solution and Service Offerings

Managed Services

SOLUTIONS and SERVICES

Voice Solutions

Data Solutions

Converged Solutions

Managed Services

Voice & Data Consultancy

END-TO-END LIFE CYCLE SERVICES

Project Consultancy Technical Consultancy Product Supply Installation, Commissioning Wide Area Connectivity Customization Services Integration and Interface

Services Facilities Management Training Outsourcing of

Turnkey projects

STATE-OF-THE-ART 24X7 NOC

3D NETWORKS – REGIONAL STRATEGY

3D Networks has 3 key strategic growth markets India

• expecting annual growth of 100% YoY for next 3+ years• Investment will continue in line with growth• New business models and revenue streams being

explored China

• Tap the huge market potential• Have expanded service offerings to address unique

market requirements (heavy Govt business ownership) Australia

• Consolidation and value added services next big thing• Fundamentally transforming the business to drive

innovation, and new business opportunities (QT an example)

3D NETWORKS VALUE – WHAT WE BRING TO THE TABLE

STRONG PARTNERSHIPS

EXPERTISE & EXPERIENCE

OUR COMMITMENT TO THE CALL CENTER INDUSTRY

STRONG PARTNERSHIPS

PARTNERSHIPS WITH INDUSTRY LEADERS

3D Networks is thesole pan-Asian Platinum Partner of Nortel Networks and Global Customer Partner in APAC

EXPERIENCE & EXPERTISE

A FORMIDABLE COMBINATION OF EXPERIENCE + EXPERTISE

Largest Group of Level 3 engineers skilled on Nortel product outside of Nortel globally

Contact Centre Industry Experts like Chris Luxford are leading the contact centre technology in 3D Networks

Strong Telephony Industry expertise senior to junior team members from our Chairman Barry Southern with over 30 years in the industry, to senior members like SK Jha, Karl Panknin, Bill Chang, Steve Rickard etc

Periphonics skills unparalleled in the industry.

OUR CALL CENTRE & IVR CAPABILITY

Over 300 call centre customers regionally.

Over 50% of 3D’s resources

have been applied to and are skilled in these areas

TO SUMMARIZE OUR EXPERTISE & EXPERIENCE

3D Networks enjoys a strong presence in APAC region, backed by very high technical expertise, rich experience and the formidable background and support of the Planet One group

We are growing to cater to the growing demands of our customers businesses

“When you think of Nortel, think of us”



We strive to ensure that the customers’ technology requirement is non linear

Ensure customer experience exceeds today’s performance levels

3D Networks believes in being a strategic advisor

3D Networks will continuously explore new technology concepts that can provide customers with significant differentiation


In Aug 2004 3D Networks established it’s own Contact Centre Consulting Practice headed by Chris Luxford, an expert in Call Center technology practice.

3D Networks is one of the largest SI’s in the Contact Centre industry in India & Australia

3D Networks enjoys a understanding of contact centre solutions – from infrastructure requirements to complex applications

3D Network sees the contact centre space as essential to it’s heritage and future growth


As part of its commitment to the industry and to its 500+ contact centre customers regionally, 3D Networks is:

Running a series of Contact Centre Strategy Workshops regionally

Developing a range of operational contact centre management training

Exploring a number of innovative BPO/Contact Centre outsourcing business models

Soon to launch a range of new contact centre commercial models that can be adopted by outsourcers


We are keen to bring our Technology, Business Process intellectual knowledge and quality of partnership to the call center industry in Pakistan

We are not just another network integrator

You can look to us as your strategic partner for the entire call center networking life-cycle – from consultancy to implementation to support.

THANK YOUInternational Investment Conference

For details contact

Tel: (+92-21) 2634817-18-20 Fax: 2627843 E-mail: [email protected]

Documents

3D Networks – Overview & Commitment to the Call Center Industry