35242 Gartner Business Transformation · AuraPortal Helium, thanks to its modular structure, can control everything from ... The Gartner Business Transformation & Process Management

Solution Showcase Develop a “shortlist” of technology and service providers. Get exclusive access to client case studies, product roadmaps, and demos. Talk to solution experts who can answer your specifi c questions.

Visit gartnerevent.com/eu/bpm or call +44 20 8879 2430 for updates and to register! © 2015 Gartner, Inc. and/or its affi liates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affi liates. For more information, email [email protected] or visit gartner.com.

Sponsorship Opportunities

For further information about sponsoring this event:Telephone: +44 178 426 7456Email: [email protected]

Spo

nsor

s as

of 2

2 D

ecem

ber

2015

and

sub

ject

to c

hang

e

#GartnerBPM

EARLY-BIRD DISCOUNTSave €325 by 22 January 2016

Gartner Business Transformation & Process Management Summit 201616 – 17 March | London, UKgartnerevent.com/eu/bpm

Key Benefits

• Impact your organization’s business transformations

• Enhance customer centricity

• Drive growth, reduce costs and increase effi ciencies

• Quantify improvements in business outcomes

AuraPortal Helium, thanks to its modular structure, can control everything from a very simple project or the management of a department right through to the complete, integrated management of an entire company or organization. This is possible thanks to its modern and fl exible BPM (Business Process Management) software which can be used by anyone even without technical skills.www.auraportal.com

Appian delivers an enterprise application platform that unites users with data, processes, and collaborations — in one environment, on any mobile device, through a social interface.www.appian.com

ISIS Papyrus Software offers the Papyrus Platform for fully integrated in and outbound customer communications, document management, and Adaptive Case Management & BPM for enterprise customer operations. www.isis-papyrus.com

Kofax® is a leading provider of software to simplify and transform the First Mile™ of customer engagement. More than 20,000 customers globally rely on Kofax software to differentiate and grow.www.kofax.com

The #1 rated IBPMS for Microsoft, Sequence promotes active collaboration across the enterprise while HotChange® ensures agility, change and total control of your business processes.www.pnmsoft.com

Pegasystems develops strategic applications for sales, marketing, service and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. www.pega.com

TIBCO Software, a leader in integration, analytics, and event processing, empowers executives, developers, and business users with Fast Data solutions that make the right data available in real time for faster answers, better decisions, and smarter action.www.tibco.com

Platinum Sponsors

Silver Sponsors

A Redesigning Process for Greater ValueMaster the fundamentals of BPM, this track introduces key process concepts, techniques, methodologies and technologies for improving or redesigning processes in order to deliver better business outcomes. Early stage benefi ts of BPM are primarily around increased effi ciencies and lower costs. Establishing a strong BPM foundation is critical for establishing BPM as an ongoing program for continuously improving business performance outcomes.

- Customer journeys

- Business architecture

- Structuring initiatives

- Choosing BPM platform

- Automated process discovery

- Business moments

B Reimagining Work and Business OperationsThis track departs the process-only perspective and explores the wider context of business operations, work and related behavior. The emphasis is on how latest methodologies, design principles, architectures, organizational thinking, and technologies support rethinking, redesigning and digitalizing existing business operations to extend and signifi cantly upgrade capabilities to address new use cases (such as case management) and new process participants (such as customer or partner self-service, introduction of IoT and smart machines).

- Improvisational processes

- Business operations

- Customer analytics

- Dealing with complexity

- IoT

- Organizational change

C Enabling Business Transformation Through Process ManagementMove beyond ‘traditional BPM’ to reimagine your operations to support business transformation and innovation. Update your mindset, behavior, methods and technologies to tackle the continuous and disruptive changes that are characteristic of business transformation initiatives. Also explore new research and leading-edge methods, techniques and technologies in order to deliver the desired business outcomes of the transformation initiative, and to establish yourself as a change agent and leader for business transformation.

- Adaptive enterprise

- Change and transformation

- Networked economy

- Service providers

- Leadership

- Smart machines

D Applying Learning into Practical Approaches This track provides opportunities to engage with peers and analysts through practical, hands-on sessions to address your real-world challenges. Step out of the theory, engage in lively debate and arm yourself with tools for change. Pre-registration is required as seating is limited.

- Applying metrics

- Business case

- Change frameworks

- Business moments

- Operational intelligence

Hot topics by trackHot topics by trackAgenda tracks

Virtual Tracks

E. Chief Digital Offi cer F. Customer Excellence G. Banking & Financial Services

Sapiens DECISION enables business users to model, verify, manage and execute business logic and decisions, transforming their business logic. DECISION reduces operational cost and risk. www.sapiensdecision.com

Tracks at a Glance

Gartner Business Transformation & Process Management Summit 2016Gartner Business Transformation & Process Management Summit 2016 Visit gartnerevent.com/eu/bpm or call +44 20 8879 2430 for updates and to register!#GartnerBPM #GartnerBPM #GartnerBPM

What’s New for 2016 • Business Transformation and the role of Process

Management

• Increased emphasis on reinventing processes to drive growth and innovation

• Sessions focused on smart machines, operational intelligence, case management and business operating models

• More focus on business operations

The Gartner Business Transformation & Process Management Summit 2016 will help you to move beyond one-off, narrow projects focused on incremental effi ciencies towards truly game-changing business transformation.

Through joint exposure to innovative ideas, new techniques, case studies of organizations facing similar challenges, and new technologies, you’ll be better equipped with the latest thinking and techniques for driving your business transformation initiative.

Transforming Business Through Strategic Process Management

Who Should Attend• Business Process Improvement Leaders

– IT leaders involved in improving and redesigning processes

– Line of business process owners

– Business process project/program managers

– Directors/Managers of BPM and process quality

– Chief Process Offi cers

• Business Transformation Leaders

– IT and business leaders focused on transformation projects

– Enterprise, business and solution architects

– Organizational change leaders

• Business & IT Leaders

– Business relationship managers

– Business and system analysts

– COOs

– Strategy, operations, fi nance and quality management leaders

– Sales operations

– Digital marketing and customer experience management leaders

– Governance, risk and compliance leaders

• Chief Digital Offi cers

For the most up to date

information about our agenda,

speakers and sessions

please visit our website

gartnerevent.com/eu/bpm

Park Plaza Westminster, London, UK.

Phone: 0203 740 5411

Venue

3 Easy Ways to RegisterWeb: gartnerevent.com/eu/bpm

Email: [email protected]

Telephone: +44 20 8879 2430

PricingEarly Bird Price: €2,225 + UK VAT(Ends 22 January 2016)

Standard Price: €2,550 + UK VAT

Public Sector Price: €2,025 + UK VAT

Gartner Clients A Gartner ticket covers both days of the Summit. Contact your Account Manager or email [email protected] to register using a ticket.

Send more, Save more!Maximize learning by participating together in relevant sessions or splitting up to cover more ground, sharing your session take-aways later.

Summit Team Discount Offers:

• 4 for the price of 3



Registration and Pricing

A. Redesigning Processes for Greater Value

B. Reimagining Work and Business Operations

C. Enabling Business Transformation Through Business Operations

D. Applying Learning Into Practical Approaches

Does Your Customer’s Process Matter? Bruce Robertson E F

The Future of BPM: From Improvement to Improvisation Janelle Hill

Beyond Business Transformation to the Adaptive Enterprise Donna Fitzgerald G

Workshop: Applying Metrics for BPM Success Moderators: John Dixon and Samantha Searle

Analyst-User Roundtable: Becoming a Rebel Change Agent Moderator: Elise Olding

Better Together: Using Business Architecture to Structure BPM Opportunities Mark McGregor

Business Operations as a Recipe Marc Kerremans F

Build Understanding to Make Change Stick Elise Olding E

Workshop: The Value-Centered Collaborative Business CaseModerator: Donna Fitzgerald

Analyst-User Roundtable: Selling BPM to the Business Moderator: John Dixon

Big Change Requires Small Change Carol Rozwell

The Use of Customer Journey Analytics Driving Your Business Processes Brian Manusama F

Business Model Platforms for the Economics of Connections Kristin Moyer E G

Workshop: Three Change Frameworks and How to Use Them Moderators: Carol Rozwell and Elise Olding

Analyst-User Roundtable: Customer Journeys and Business Operations Moderator: Brian Manusama

What’s the Best Type of BPM Platform for You? Rob Dunie

The Gartner Business Process IQ Framework: How Smart Does Your Business Process Need To Be? Michele Cantara

What Business Transformation Leaders Should Know About Service Providers Doing Business Model Reinvention Julie Short E F G

Workshop: Create Your Own Business Moment to Envision Business Transformation Possibilities Moderator: Don Scheibenreif

Analyst-User Roundtable: Working with Consultants in Business Transformation Moderator: Julie Short

To the Point: Maverick: The Thing is Always Right — What Happens When Things Become Customers Don Scheibenreif E F

To the Point: Introducing Business Operating Systems Marc Kerremans E G

To the Point: Enabling Business Agility with Fluid Change Janelle Hill

Workshop: Using Analytics and Operational Intelligence to Exploit Business MomentsModerators: Rob Dunie

Analyst-User Roundtable: Overcoming Change ResistanceModerator: Carol Rozwell

Automated Business Process Discovery — Processes and Algorythms Marc Kerremans

Dealing with Complexity in a Bimodal World David Norton E F

Business Transformation Requires Workplace Diversity Carol Rozwell

Workshop: The Business of Running a RestaurantMartyn Ould, Teaching Fellow, University of Barth

Ask the Analyst Roundtable: Turning Payment Services Directive 2 (PDS2) into a Competitive Advantage Moderator: Kristin Moyer G

Driving Better Outcomes Through Digital Business Moments Rob Dunie E

Use Brain-Aware Techniques for Organizational Change Success Elise Olding

Financial Services: Fintech and Smart Machines can Have a Large Impact, if you Look at Processes Differently Rajesh Kandaswamy F G

Clinic: An Introduction to BPM’s Maturity Model, Parts 1 & 2 Moderator: Samantha Searle

Ask the Analyst Roundtable: Tools for BPMModerator: Michele Cantara

E Virtual Track: Chief Digital Offi cer

F Virtual Track: Customer Excellence

G Virtual Track: Banking & Financial Services

Ask the Analyst Roundtable: Pitfalls of Business Transformation Moderator: Donna Fitzgerald

Analyst-User Roundtable: How do you Ensure That Your Business Process Investments do not Become a Stumbling Block for New Business Models? Moderator: Rajesh Kandaswamy G

When attending this event, please refer to the agenda handout provided or the Gartner Events mobile app for the most up to date session and location information.

Age

nda

sess

ions

as

of 2

1 D

ecem

ber

2015

and

sub

ject

to c

hang

e

Customer Engagement Will Accelerate to the Speed of Digital Business Don Scheibenreif

Connecting Process to People and ThingsBruce Robertson

A Journey Through Business TransformationWalter Kok, Head of Global Process Management, ING

How To Succeed At Business TransformationDerek Miers, Thought Leader, Transformation Advisor

Correy Voo, Board Advisor, previously CTO UBS, Global Head Applied Strategy Banc of America

Eric Sluis, previously CFO and COO, Interpolis, CIO Achmea, Transformation Leader Achmea 2020

Gartner Keynotes Guest Keynote Mastermind Panel

“Great opportunity to increase knowledge about BPM methodology to improve in the future. The way managing process reenergising initiatives. Excellent way of communicating by speakers. Good ideas from some sponsors.” SIA

“I found the conference very relevant for the business challenges I am facing. More importantly I have some insight and techniques to address these.” British Gas

“Inspiring, bold but realistic statements about the future.”BUPA





Spo

nsor

s as

of 2

2 D

ecem

ber

2015

and

sub

ject

to c

hang

e

#GartnerBPM



Key Benefits












Platinum Sponsors

Silver Sponsors


- Customer journeys





- Business moments






- IoT





- Networked economy

- Service providers

- Leadership

- Smart machines


- Applying metrics

- Business case

- Change frameworks

- Business moments



Virtual Tracks



Tracks at a Glance



Management




















– COOs












Phone: 0203 740 5411

Venue



Telephone: +44 20 8879 2430
























































Age

nda

sess

ions

as

of 2

1 D

ecem

ber

2015

and

sub

ject

to c

hang

e











Tracks at a Glance



Management




















– COOs












Phone: 0203 740 5411

Venue



Telephone: +44 20 8879 2430
























































Age

nda

sess

ions

as

of 2

1 D

ecem

ber

2015

and

sub

ject

to c

hang

e















Spo

nsor

s as

of 2

2 D

ecem

ber

2015

and

sub

ject

to c

hang

e

#GartnerBPM



Key Benefits












Platinum Sponsors

Silver Sponsors


- Customer journeys





- Business moments






- IoT





- Networked economy

- Service providers

- Leadership

- Smart machines


- Applying metrics

- Business case

- Change frameworks

- Business moments



Virtual Tracks



Documents

35242 Gartner Business Transformation · AuraPortal Helium, thanks to its modular structure, can control everything from ... The Gartner Business Transformation & Process Management