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DEPARTMENT OF BUSINESS ADMINISTRATION

SYLLABUS for OSC 324- QUALITY AND CONTINUOUS IMPROVEMENT

SPRING QUARTER 2005 - (320-530 !"# T$ % T&'

PERSONAL INFORMATION

PROFESSOR Bill Turnquist

OFFICE Shaw-Smyser 312

OFFICE OURS 1-3 pm, Tu & Th; 810 am, W (r !y appintment"

PONE #$$i%e - 0'-'3-3121)me - 0'-32-**+ (ri-n--%all !etween 7 am - 7 pm only, please."

/ell - 0'-''-012+

FA) #$$i%e - 0'-'3-28+)me - 0'-323-031

E-MAIL #$$i%e - turnquis%wueu)me - turnquist!mni%astnet

*EBSITE www%wueu4turnquis

COURSE DESCRIPTION

OSC 324+ Q$,./ ,1 Co1/.1$o$ I"!ro"1/ (5'+ 5rerequisite, #S/ 323 r permissin $instru%tr 6e7elpment an eplyment $ quality manaement an %ntinuus impr7ement pra%ti%es9ualitati7e, analyti%al, an statisti%al meths whi%h interate manaerial, te%hni%al, !eha7iral ane%nmi% perspe%ti7es

COURSE OB6ECTIVES

By the en $ the %urse, the stuent shul !e a!le t:

1 enti$y an es%ri!e %hara%teristi%s $ the quality $un%tin in !th manu$a%turin an ser7i%erani

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TE)TS AND OTER MATERIALS

1 T) ACADCT AC6 /#CT@#E # 9FAETG (th " !y 7ans an Einsay (n%luesStuent /6"

2 #@G =#DD@ quality tls re$eren%e (T !e pur%hase $rm Dal 95/ - a!ut H1"

3 A /WF stuent %mputin a%%unt $r nternet, e-mail, an %mputer la!s$tware pa%Iae a%%esswill !e require (C#T: t is a%%epta!le i$ yu ha7e ther means $r a%%mplishin these a%ti7ities"* )anut materials as ne%essary (Sme may nee t !e pur%hase r printe !y stuents"

COURSE REQUIREMENTS

PREREQUISITES #S/ 323, r permissin $ instru%tr

READING AND OME*OR7 ASSIGNMENTS AND RELATED ACTIVITIES Spe%i$i% reainassinments are ini%ate n pae * $ this sylla!us t is e>tremely imprtant that yu rea the materialt !e %7ere ea%h ay !e$re %min t %lass in rer t mre %learly rasp the %n%epts an parti%ipate

in the aily a%ti7ities We will %7er 1-2 %hapters per weeI, n a7erae n aitin t the le%ture therewill !e a num!er $ ther a%ti7ities esine t relate the %lassrm material t real-wrl situatinsthruh uest speaIers, $ilms, turs, in-%lass e>er%ises an %ase stuies )mewrI assinments will !emae thruhut the quarter IT SOULD NOT BE NECESSARY TO REMIND YOU TAT ALL*OR7 DONE IS TO BE YOUR O*N+

ATTENDANCE AND PARTICIPATION Attenan%e is e>pe%te This %lass wrIs !est with yurprir preparatin an in-%lass e$$rtparti%ipatin, an a prtin $ yur $inal rae will !e !ase n thisailure t atten when rll is taIen r an in-%lass a%ti7ity, su%h as a $ilm, speaIer, e>er%ise, et%, taIespla%e will in7l7e a eu%tin $ pints twar yur rae n aitin, will nte !th psiti7e(answerin questins, pr7iin e>amples, ain t is%ussins", an neati7e (la%I $ attentin,isruptin $ %lass" aspe%ts $ parti%ipatin whi%h will a$$e%t the parti%ipatin pints yu ultimatelyearn

QUI88ES AND E)AMS There will !e a series $ e>ams an qui

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COURSE GRADING

Draes will !e assine n the !asis $ pints a%%umulate thruhut the quarter $rm the $llwinsur%es (C#T: pint ttals are appr>imate":

>ams9ui

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OSC 324 READING ASSIGNMENTS -- SPRING 2005

/hapters $rm the te>t will !e %7ere in the rer ini%ate /hapters nt liste will nt !e %7ereAitinal assinments will !e mae $rm the emry =er as well as ther utsie re$eren%es asneee t enhan%e the te>t!I material

CAPTER READING

COVERAGE

OME*OR7

1 All

2 All

3 All

* pp 11-1+*, 183-en

pp 203-211, 21'-222,22+-22', 232-en

+ All

8 pp 3+1-*01, *08-en

10 All

11 pp 1-2*

12 pp -8*, +1-+1'

13 All

1* pp 8+-+13, +21-+22,+3-en

pp 23-2', 2+-28+,2'*-en

' All

#S/ 32* Sp 0 - 5ae *

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OSC 324 -- ORGANI8ATIONAL ASSESSMENT

SPRING 2005

(900 POINTS'

DUE DATE: June 2, 2005

OB6ECTIVE The !Le%ti7e $ this assinment is t ha7e yu visita pru%t r ser7i%e pru%inraniamples$ %harts, $rms, et% C#T %unt as paes

GRADING: Gur rae will !e !ase n:

The quality $ yur in$rmatin an analysis

The way the paper is written (rani