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SUMMER TRAINING PROJECT REPORT
ON
A Comparative Study of Mobile Services Provided By Vodafone & Other Telecom
Company
At
Aanchal TelecomVodafone Ltd Company
Siddharth Nager (UP)
Submitted in the partial fulfillment of requirement for the
award to degree of Master of Business Administration by
U.P. TECHNICAL UNIVERSITY LUCKNOW
Submitted
Under Guidance of : Submitted to : Mr. Aushiesh Kumar Mr. Manoj Kumar Saxena
Regional Manger Faculty
Vodafone Ltd. Company DECT Business School Siddharth Nagar -272207 Lucknow (U.P.)
Submitted by
Kumar Satyam Singh
MBA - III Semester DCET Business School
Lucknow
ACKNOWLEDGEMENT
This project is an outcome of six weeks mandatory summer training,
which I have to undergo for the partial fulfillment of the MBA program. I wish
to put on record my sincere gratitude to the following person without whose
support the completion of this project would not have been possible.
With immense pleasure I am to present this project on “A Comparative Study of
Mobile Services Provided By Vodafone & Other Telecom Company” At
the very outset, I would like to express my profound sense of gratitude to the
authorities of vodafone Telecom Company Specially Mr. Aushiesh Kumar
(R.M. of Siddharth Nagar) stand for providing me opportunities to access the
record on the basis of which this project report stands.
I express my special thanks to Mr. Manoj Sucshena (Project Guider)
for guidance & encouragement in project maintenance.
My heartiest thanks to my parent’s & Maa Santoshi has been always a
source of unfailing support & encouragement in all the condition of my life.
Kumar Satyam singh
MBA-IIIsemester
PREFACE
The summer training project work has an objective to make
management student familiar with real life business situation and give
an opportunity to the student to understand the theoretical concept of
marketing in practical way.
I am extremely happy to present the report before my
respected teacher the project report entitled to me is “A Comparative Study of Mobile Services Provided By Vodafone &
Other Telecom Company”As the Vodafone Ltd. is a biggest telecom
company of entire world. The competition is growing day by day some
other telecom services his situation to touch competitions and entry of
foreign companies in India promoted me to do the work on the sales
promotion market.
In this project I have done the survey of Siddharth Nagar’s market in
telecom aria.
TABLE OF CONTENTS
S.No. Contents
1. Introduction
2. Company profile
3. Product Profile
4. Objective of study
5. Research Methodology
6. Data Analysis
7. Conclusion
8. Recommendation
9. Questionnaire
10. Bibliography
CHAPTER-1
1. INTRODUCTION
2. COMPANY PROFILE
3. PRODUCT PROFILE
About Vodafone
We will be the communications leader in an increasingly
connected world Vodafone Group Plc is the world's leading mobile telecommunications company,
with a significant presence in Europe, the Middle East, Africa, Asia Pacific and
the United States through the Company's subsidiary undertakings, joint
ventures, associated undertakings and investments.
The Group's mobile subsidiaries operate under the brand name 'Vodafone'.
In the United States the Group's associated undertaking operates as
Verizon Wireless. During the last two financial years, the Group has also
entered into arrangements with network operators in countries where the
Group does not hold an equity stake. Under the terms of these Partner
Network Agreements, the Group and its partner networks co-operate in the
development and marketing of global services under dual brand logos.
At 30 June 2008, based on the registered customers of
mobile telecommunications Ventures in which it had ownership interests at that date, the Group
had 269
million customers, excluding paging customers, calculated on a
proportionate basis in accordance with the Company's percentage interest in these ventures.
The Company's ordinary shares are listed on the London Stock
Exchange and the Company's American Depositary Shares ('ADSs')
are listed on the New York Stock Exchange. The Company had a total
market capitalisation of approximately £79 billion at 30 June 2008.
Vodafone Group Plc is a public limited company incorporated in England
under registered number 1833679. Its registered office is Vodafone House,
TheConnection, Newbury, Berkshire, RG14 2FN, England.
HISTORY
Vodafone over the years
Vodafone was formed in 1984 as a subsidiary of Racal Electronics Plc. Then
known as Racal Telecom Limited, approximately 20% of the company's
capital was offered to the public in October 1988. It was fully emerged from
Racal Electronics Plc and became an independent company in September
1991, at which time it changed its name to Vodafone Group Plc.
Following its merger with AirTouch Communications, Inc. (‘AirTouch’),
the company changed its name to Vodafone AirTouch Plc on 29 June
1999 and, following approval by the shareholders in General Meeting,
reverted to its former name, Vodafone Group Plc, on 28 July 2000.
Key milestones in the development of Vodafone can be found in the
following sections, organized by year:
2008
Vodafone acquires a 70% stake in Ghana Telecom for $900 million
(July)Vodafone launches the M-Paisa mobile money transfer service on
Afghanistan's Roshan. Afghanistan is added to the Vodafone footprint.
(February)
2007
A consortium led by Vodafone Group is awarded the second mobile phone
license in Qatar (December). Vodafone agrees to acquire Tele2 Italia SpA and
Tele2 Telecommunication Services SLU from Tele2 AB Group. (October)
Vodafone announces completion of the acquisition of Hutch Essar from
Hutchison Telecommunications International Limited. (May) Safaricom, Vodafone’s partner in Kenya announces the launch of M-PESA, an
innovative new mobile payment solution that enables customers to complete
simple financial transactions by mobile phone. (February)
Vodafone agrees to buy a controlling interest in Hutchison Essar Limited,
a leading operator in the fast growing Indian mobile market, (February)
Vodafone announces agreements with both Microsoft and Yahoo! to bring
seamless Instant Messaging (IM) services to the mobile which can be
accessed from both the PC and mobile handsets. (February)
Vodafone signs a series of ground-breaking agreements which will lead to the
mobilizing of the internet. You Tube agrees to offer Vodafone customers
specially rendered You Tube pages on their mobile phones. With Google,
Vodafone announces its intention to develop a location-based version of Google
Maps for With eBay, Vodafone announces it is to offer the new eBay mobile
Service to customers, With MySpace.com Vodafone announces an exclusive
partnership to offer Vodafone customers a My Space experience via
their mobile phones. (February).
Vodafone reaches 200 million customers (January)
2006
Sale of 25% stake in Switzerland's Swisscom (December)
Sale of 25% stake in Belgium's Proximus. (August)
The number of Vodafone live! customers with 3G reached 10 million
in March 2006. We acquired Telsim Mobil Telekomunikasyon Hizmetleri (Turkey) in
May 2006. Launch of mobile TV capability and Vodafone Radio DJ, which
offers a
personalized, interactive radio service streamed to 3G phones and
PCs. 3G broadband through HSDPA launched offering faster than 3G
speeds. Japan business sold to SoftBank.
‘Make the most of now’ global marketing campaign launched.
Sir John Bond succeeds Lord MacLaurin as Chairman.
2005
We completed the acquisition of MobiFon S.A. (Romania) and Oskar
Mobile a.c. (Czech Republic) (May). Launch of Vodafone Simply, a new easy -to-
use service for
customers who want to use voice and text services with minimum
complexity (May).
Introduction of Vodafone Passport, a voice roaming price plan
that provides customers with greater price clarity when using mobile voice services abroad
2004
We launched our first 3G service in Europe with Vodafone Mobile
Connect 3G/GPRS data card.
We have 14 Partner Networks with new agreements in Cyprus, Hong
Kong and Luxembourg.
Vodafone live! with 3G launched in 13 markets (November).
2003
At the GSM Association Awards Ceremony in Cannes, France, we won the
mobile industry's most prestigious awards in two categories, Best Consumer
Wireless Application or Service and Best Television or
Broadcast Commercial for its global consumer service, Vodafone live! Our premium handset
for Vodafone live!, the Sharp GX10, won the Best Wireless Handset
Award for the Sharp Corporation.
Vodafone live! attracts 1 million customers in its first six months.
Verizon Wireless and Vodafone co-operate on laptop e-mail, internet
and corporate applications access for the US and Europe.
Arun Sarin succeeds Sir Christopher Gent as Chief Executive.
2002
We trial our global mobile payment system in the UK, Italy and
Germany. The trial enables customers to purchase physical and digital
goods using their mobile phone.
We launch the first commercial European GPRS roaming service.
Customers are able to seamlessly access services such as corporate
e-mail, intranet and personalized information on their mobile phones,
laptops or PDAs over GPRS. The Vodafone Group Foundation is
launched, with plans to contribute £20 million to community
programmes, guided by the Group Social Investment Policy.
In October, we announce the launch of Vodafone live!, a new consumer
proposition, and Mobile Office, a new business proposition. In November,
Vodafone Remote Access is launched as part of Mobile Office. The service gives
business customers an easy way to connect to their corporate LAN to access e -
mail, calendar and other business specific applications whilst on the move.
2001
We acquire Ireland's leading mobile communications company, Eircell.
Vodafone and China Mobile (Hong Kong) ltd (CHMK) sign a 'strategic
alliance agreement'.
The Group completes the acquisition of a 25% stake in Swisscom Mobile.
We introduce instant messaging to our networks, a faster and more
efficient way to communicate using text messages via SMS or WAP.
First global communications campaign launched in August. The
campaign features TV, cinema, print, online and outdoor media, each
version asking the question, 'How are you?'.
First Vodafone Partner Agreement with TDC Mobil A/S, Denmark's leading mobile
operator. The agreement is the first of its kind in the mobile industry and
means Vodafone and TDC Mobil will cooperate in developing,
marketing and advertising international roaming products and services to
international
travellers and corporate customers.
We make the word's first 3G roaming call (between Spain and Japan).
2000
On 4 February, terms are agreed with the Supervisory Board of
Mannesmann by which Mannesmann would become a part of the Vodafone
community. The transaction almost doubles the size of the Vodafone Group.
The agreement to acquire Mannesmann AG receives European
Commission clearance on 12 April 2000.
Verizon Wireless is launched in May, the combination of Vodafone
AirTouch's and Bell Atlantic's US cellular, PCS and paging assets.
Board Members
John Buchanan - Deputy Chairman Andy Halford - Chief Financial Officer
Alan Jebson
Nick Land Anne Lauvergeon
Simon Murray Luc Vandevelde Tony Watson
Philip Yea
Board members
Sir John Bond Andy Halford Anthony Watson Philip Yea
Vittorio Colao Nick Land John Buchanan
Alan Jebson Anne Lauvergeon
Simon Murray Luc Vandevelde
Chairman : Sir John Bond
Meet the board
Sir John Bond became Chairman of Vodafone Group Plc on 25
July 2006 having previously served as a Non-Executive Director.
The Deputy Chairman, John Buchanan, is the nominated
senior independent director and his role includes being available for approach or
representation by
directors or significant shareholders who may feel inhibited from
raising issues with the Chairman. He is also responsible for conducting an annual review of the
performance of the Chairman and, in the event it should be
necessary, convening an annual meeting of the non-executive directors.
The Company considers all it’ s present non-executive directors to be
fully
independent. Read the terms of appointment for non-executive
directors. The executive directors are Vittorio Colao (Chief Executive) and Andy Halford.
Chief ExecutiveVittorio Colao
Vittorio Colao became Chief Executive of Vodafone Group Plc on 29 July 2008,
having previously served as a Board Director.
John Buchanan - Deputy Chairman
Board director since: 1 April 2003
Board committees: Nominations and Governance Committee
and Audit Committee
John Buchanan is a member of the Nominations and Governance
Committee and of the Audit Committee and, solely for the purposes of relevant legislation, is the
Board's appointed financial expert on that Committee. He retired from
the Board of
BP Plc in 2002 after six years as Group Chief Financial Officer and executive
director following a wide-ranging career with the company. He was a
member of the United Kingdom Accounting Standards Board from 1997 to 2001. He is
the Deputy
Chairman of Smith & Nephew plc and a non-executive director of
AstraZeneca PLC and BHP Billiton.
Andy Halford - Chief Financial Officer
Andy Halford became the Chief Financial Officer of the Company in July
2005. He joined Vodafone in 1999 as Financial Director for Vodafone Limited, the UK
operating company, and in 2001, he became Financial Director for Vodafone's
Northern Europe, Middle East and Africa Region. In 2002, he was
appointed Chief Financial Officer of Verizon Wireless in the US. Prior to joining Vodafone
he was Group Finance Director at East Midlands Electricity Plc.
What we do
Mobile is always at the heart of what we do, but now we are moving into
integrated mobile and PC communication services.
We are doing that in two ways – wirelessly through 3G and HSDPA
(High-Speed Download Packet Access), but also using fixed line
broadband services like DSL (Digital Subscriber Line).
Our customers benefit from a complete Vodafone experience in and out of
their homes and offices. They are notified about email with our consumer
push email service, access existing instant messaging services on the
move, and share images and video captured on their handsets.
We offer a suite of products that, starting with voice calls, offers our
customers an alternative to a traditional fixed telephone line. Vodafone Zuhause in
Germany and Vodafone Casa in Italy, provide our customers with an easy-to-use
mobile service,
combined with low-cost fixed line telephony and DSL (Digital Subscriber Line) broadband. We have extended our reach into the office by delivering
richer business applications and integrated fixed and mobile services, such as higher
speed internet access.With developments in technology we can provide integrated
mobile and PC offerings to give our customers a consistent experience whether they
are at home or on the move.
Products and Services
Voice Data Fixed and other services Devices
Technology
How do mobiles work? Mobile evolution Network infrastructure
Privacy Policy | Terms & Conditions | Mobile Version
Data services
We offer a number of products and services to enhance our customers’
access to data services, including Vodafone live! for consumers as well as a
suite of products for business users such as Vodafone Mobile Connect data
cards and internet-based and corporate email solutions. Vodafone live! – Internet on Your Mobile
Quick stats:* 2 million customers Simple and secure browsing of online
services Unlimited browsing tariff available
Vodafone live! offers 750,000 songs Vodafone live! includes selection of latest games on handsets
Mobile TV has an average of 850,000 subscribers a month
“Internet on your Mobile” offers easy to use and secure browsing,
including Google search, an unlimited browsing tariff and access to
some of the most popular online services. You can use your mobile to access and update your social
networking profiles, view and upload YouTube videos, buy and sell
items on eBay, and check locations on Google Maps. You can also chat to friends easily with Yahoo! and MSN instant
messaging using an easy to use dedicated interface. Using the new Vodafone live! mobile and PC music player you can search for
music, artist pages and previews from a catalogue of more than 750,000 songs.
Music from some of the world’s greatest artists is available, with
music secured from agreements with major record labels such as
Sony BMG Music Entertainment, EMI, Universal Music, Warner Music,
as well as independent music labels. Mobile TV offers an average of 20 channels from both local and
international broadcasters. Vodafone has local agreements with
broadcasters, such as the BBC, ZDF, RAI, Pro-Sieben, Channel 4 and
RTL, as well as international broadcasts from HBO, Fox, NBC Universal,
Warner Brothers, UEFA Champions League, Vodafone McLaren
Mercedes and MTV, ensuring diverse and relevant mobile content.
Vodafone Mobile Connect
Quick stats:* 2.7 million customers
Built-in 3G broadband on 44 laptop models 7.2 Mbps down and 2.1Mbps up using Vodafone Mobile Connect card with
HSPA technology Vodafone Mobile Connect enables you to access the internet on your
laptop or PC via Vodafone Mobile Connect data cards or Vodafone
Mobile Connect USB modems. Business customers can access services such as email, corporate
applications and company intranets using the service.
Vodafone Mobile Connect card:
You can enjoy built-in 3G broadband from Vodafone across 44 laptop models,
including Vodafone’s partners Acer, Dell, HP and Lenovo. Everything you
need to make an internet connection from your computer using a mobile
network is installed and configured, allowing you to work on the move.
The Vodafone Mobile Connect card with 3G broadband offers enhanced
speeds which can be up to 7.2 Mbps downlink and up to 2.0 Mbps uplink
by utilising HSPA technology.
Vodafone Mobile Connect USB modems:
There are a range of Vodafone Mobile Connect USB modems with
exclusive designs. The USB modems are “plug and play” compatible,
allowing for a fast set up and making the device easy to use.
Privacy Policy
Vodafone Group Plc (hereinafter referred to as "Vodafone" "us" "we" or "our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws. You can visit
www.vodafone.com ("Site") without disclosing any personally identifiable information about yourself. We have provided this Privacy Policy Statement to help you understand how
we collect, use and protect your information when you visit the Site. We wish
to help you make informed decisions, so please take a few moments to read
the sections below and learn how we may use your personal information. For the purposes of this Privacy Policy Statement "Vodafone Group" means
Vodafone Group Plc and any company or other entity in which Vodafone Group
Plc owns (directly or indirectly) more than 15% of the issued share capital. You should read this notice in conjunction with the Terms and
Conditions of use for the Site.
Personal Information Collection We endeavour to collect and use your personal information only with your
knowledge and consent and typically when you use services, make customer
enquiries, register for information or other services, or when you respond to
communications from us (such as questionnaires or surveys). The type of personal information we may collect could include, for example,
your name and postal address, date of birth, gender, telephone and fax
numbers, email address, and lifestyle and other information collected on
registration or through surveys. If you choose to provide us with personal
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processing of your data in accordance with this Privacy Policy Statement. Access to your Information You can write to us at any time to obtain details of the personal
information we may hold about you.* Data Protection Manager (SAR)
Vodafone Limited Vodafone House
The Connection Newbury RG14 2FN
England
Please quote your name and address. We would be grateful if you
could also provide brief details of what information you want a copy
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steps to ensure that your privacy rights are respected. **The European Economic Area (EEA) currently comprises the Member
states of the European Union plus Norway, Iceland and Liechtenstein.
Privacy Support Vodafone reserves the right to amend or modify this Privacy Policy
Statement at any time and in response to changes in applicable data
protection and privacy legislation. If you have any enquiry about Vodafone's data protection and privacy
policy or practices, please write to: Data Protection Manager
UK Regulatory Vodafone Limited
Vodafone House The Connection Newbury
RG14 2FN England
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not required to monitor or edit the use to which you or others use the Site and
the Services or the nature of the Content and Vodafone is excluded from all
liability of any kind (to the extent permitted by law) arising from the use of the
Services, and in particular but without limitation to the foregoing, the nature of
any Content. Notwithstanding the foregoing, Vodafone reserves the right to
edit, bar or remove any Services and/or Content, at any time as Vodafone in its
sole discretion believes to be necessary in order to prevent any breach of
these Terms and Conditions or any breach of applicable laws or regulations.
8. Exclusion of liability
8.1 Nothing in these Terms and Conditions shall act to limit or
exclude Vodafone's liability for death or personal injury resulting
from Vodafone's negligence, fraud or any other liability, which may
not by applicable law be limited or excluded. 8.2 Vodafone shall use its reasonable endeavours to ensure the maintenance
and availability of the Site and the Services but availability may be affected by
your equipment, communication networks, too many people trying to use
communication networks or the Internet at the same time or other causes
of interference and may fail or require maintenance without notice.
8.3 Neither Vodafone nor any member of the Vodafone Group shall be
liable for any special, indirect or consequential damages or any damages
whatsoever, whether in an action of contract, negligence or other tortious
action, arising out of or in connection with the performance of or use of
Services available on the Site and in particular, but without limitation to
the foregoing, Vodafone specifically excludes all liability whatsoever in
respect of any loss arising as a result of: 8.3.1 use which you make of the Site and the Services or reliance on Content
or Services or any loss of any Services or your Content resulting from
delays, non-deliveries, missed deliveries, or services interruptions; and
8.3.2defects that may exist or for any costs, loss of profits, loss of your
Content or consequential losses arising from your use of, or inability to
use or access or a failure, suspension or withdrawal of all or part of the
Site and the Services at any time. 8.4 All conditions or warranties which may be implied or incorporated
into these Terms and Conditions by law or otherwise are hereby
expressly excluded to the extent permitted by law. 8.5 Your only remedy under these Terms and Conditions is to
discontinue using the Site and the Services. 8.6 Vodafone makes every effort to ensure the security of your
communications. You are however advised that for reasons beyond our
control, there is a risk that your communications may be unlawfully
intercepted or accessed by those other than the intended recipient. For
example, your communications may pass over third party networks over
which we have no control. The Internet is not a secure environment. Unwanted
programs or material may be downloaded without your knowledge. 9. Indemnity by you
9.1 You hereby agree to fully indemnify and to hold Vodafone harmless from
and against any claim brought by a third party resulting from the use of the
Site and the Services or the provision of Content to Vodafone by you and in
respect of all losses, costs, actions, proceedings, claims, damages, expenses
(including reasonable legal costs and expenses), or liabilities, whatsoever
suffered or incurred directly of indirectly by Vodafone in consequence of such
use of the Site and the Services or provision of Content or your breach or non-
observance of any of these Terms and Conditions.
10. Variation
10.1 Vodafone reserves the right to modify the Site and/or the Services
or suspend or terminate the Site and/or the Services or access to part
or all of them at any time. 10.2 Vodafone reserves the right to revise these Terms and Conditions
at any time. Such variations shall become effective two weeks after
being posted on the Site. By continuing to use the Site you will be
deemed to have accepted the varied Terms and Conditions.
11. Monitoring/recording of communications
Monitoring or recording of your calls, emails, text messages or other
communications may take place in accordance with the law, and in particular
for Vodafone's business purposes, such as for quality control and training, to
prevent unauthorised use of Vodafone's telecommunication systems and to
ensure effective systems operation and in order to prevent or detect crime.
12. Termination
12.1 Vodafone may elect to suspend, vary or terminate the Services
and the Site immediately and without prior notice at any time for repair
or maintenance work or in order to upgrade or update the Site and the
Services or for any other reason whatsoever. 12.2 Vodafone may elect to terminate the Services or your access to the Site
forthwith on breach of any of these Terms and Conditions by you, or if
Vodafone ceases to offer the Site and the Services for any reason whatsoever.
13. General 13.1 Governing Law and Jurisdiction - These Terms and Conditions are
governed by and construed in accordance with the laws of England and Wales
and you hereby submit to the non-exclusive jurisdiction of the English courts.
13.2 Severability - These Terms and Conditions are severable in that if any
provision is determined to be illegal or unenforceable by any court of
competent jurisdiction such provision shall be deemed to have been deleted
without affecting the remaining provisions of these Terms and Conditions.
13.3 Waiver - Vodafone's failure to exercise any particular right or provision
of these Terms and Conditions shall not constitute a waiver of such right or
provision unless acknowledged and agreed to by Vodafone in writing.
13.4 Representations - You acknowledge and agree that in entering into
these Terms and Conditions you do not rely on, and shall have no remedy
in respect of, any statement, representation, warranty or understanding
(whether negligently or innocently made) of any person (whether party to
these Terms and Conditions or not) other than as expressly set out in
these Terms and Conditions as a warranty. Nothing in this Clause shall,
however, operate to limit or exclude any liability for fraud.
13.5 Assignment - You in entering into these Terms and Conditions
undertake that you will not assign, re-sell, sub-lease or in any other
way transfer your rights or obligations under these Terms and
Conditions or part thereof. Contravention of this restriction in any way, whether successful or not, will result in the Services being
terminated by Vodafone forthwith. Vodafone may assign these Terms
and Conditions in whole or in part to any third party at its discretion. 13.6 Rights of Third Parties - A person who is not a party to this
Agreement has no rights under the Contracts (Rights of Third Parties)
Act 1999 or otherwise to enforce any Clause of this Agreement. 13.7 Force Majeure - Vodafone shall not be liable in respect of any breach of
these Terms and Conditions due to any cause beyond its reasonable
control including but not limited to, Act of God, inclement weather, act or
omission of Government or public telephone operators or other competent
authority or other party for whom Vodafone is not responsible.
14.
Neither an audit nor a review provides assurance on the maintenance and
integrity of the website, including controls used to achieve this, and in particular
whether any changes may have occurred to the financial information since first
published. These matters are the responsibility of the directors but no control
procedures can provide absolute assurance in this area. Legislation in the United Kingdom governing the preparation and dissemination
of financial information differs from legislation in other jurisdictions.
15. Definitions
"Content" means all data, information, material and content, including but not limited
to text, pictures, photographs, software, video, music, sound and graphics; "Services"
has the meaning given to it in Clause 1.1;
"Functionalities" means the services offered on or via the Site;
"Terms and Conditions"
means the contract between Vodafone and you incorporating these
terms and conditions; "Trade Marks"
means the word or mark "Vodafone", however represented, including
stylised representations all associated logos and symbols and
combinations of the foregoing with another word or mark; "Vodafone"
means Vodafone Group Plc, whose registered office is at Vodafone
House, The Connection, Newbury, RG14 2FN, England and may also be
referred to as "we" or "us" in these Terms and Conditions; "Vodafone Group" means Vodafone Group Plc and any company or other entity in which
Vodafone Group Plc owns (directly or indirectly) more than 15% of the
issued share capital; "you" means the visitor to the Site that enters into these Terms and
Conditions (and "your" shall be construed accordingly).
Our business integrity
The Board supports high standards of corporate governance which are critical
to our business integrity and to maintaining investors' trust in our Company. Board of Directors Biographies of all Board members and information about the
Board and director changes. Board Committees Composition and activities of all three principal Board committees.
Executive Committee Information on the Executive Committee and biographies of members.
Compliance
Details of Vodafone Group Plc's compliance with the UK Listing
Authority’s Combined Code, and information regarding the impact of
the Higgs Review and Sarbanes-Oxley Act. Code of ethics In accordance with SEC rules published following the Sarbanes-
Oxley Act of 2002, the Company has adopted a written code of
ethics applicable to the Company's senior financial officers,
including the Company's principal executive officer. Disclosure Committee Charter
The Company has a Disclosure Committee reporting to the Chief
Executive and Chief Financial Officer. The Committee has
responsibility for reviewing and approving controls and procedures
over the public disclosure of financial and related information. Memorandum of Association Full text of the Memorandum of Association of the Company.
Articles of Association Full text of the Articles of Association of the Company, adopted at the
AGM in 2008. Investor FAQs
Answers to common questions from Vodafone shareholders.
Directors' shareholdings Information about changes in directors' shareholdings can be found
in the Regulatory News (RNS) feed from the London Stock Exchange.
Business Principles
Our Vision and Values guide the way we act. Our Vision is to be the
world’s mobile communication leader – enriching customers’ lives,
helping individuals, businesses and communities be more connected
in a mobile world. Our Values are about how we feel – in other words
the Passions that make us the company we are. One of our four corporate Values is 'Passion for the world around us':
"We will help the people of the world to have fuller lives - both through the
services we provide and through the impact we have on the world around us." At the start of 2002, we introduced a set of ten Business Principles to make
our Vision and Values happen. These define our relationships with all our
stakeholders and govern how Vodafone conducts its day-to-day business. Our Business Principles apply to all Vodafone operating companies
(majority owned businesses). We also promote the Principles to our
associate companies (where Vodafone holds a minority stake) and
business partners. Chief Executives are responsible for ensuring
application of the Principles within their business. Every employee is expected to act in accordance with the Business Principles. If
employees have concerns about the application of the Principles, they can ask
their local human resources managers for further advice, or contact the Group
Human Resources Director or the Group Audit Director. We are incorporating
training on our business principles into our employee induction process. Internal audits in 2002-03 show they have been communicated to
over 90% of employees. Read the Business Principles Policy in full in the Corporate
Responsibility section.
Executive Committee
Chaired by Vittorio Colao, this committee focusses on the Group's
strategy, financial structure and planning, succession planning,
organisational development and Group-wide policies. Representatives of the Executive Committee as of 1
October 2008: Vittorio Colao, Chief Executive
Paul Donovan, CEO Central Europe, Middle East, Asia Pacific and
Affiliates Michel Combes, Chief Executive Officer, Europe Region
Andy Halford, Chief Financial Officer
Steve Pusey, Chief Technology Officer
Stephen Scott, Group General Counsel and Company
Secretary Simon Lewis, Group Corporate Affairs Director
Warren Finegold, Chief Executive, Global Business
Development Frank Rövekamp, Chief Marketing Officer
Terry Kramer, Group HR Director and Chief of Staff
Board committees
The standing Board committees are the Audit Committee, the Nominations
and Governance Committee and the Remuneration Committee. Note: Further information regarding the activities of these committees
can be found in the Corporate Governance section of the Vodafone
Group Plc Annual Report for the year ended 31 March 2008. The report is available in Annual Reports.
Audit Committee Under its terms of reference the Committee, whose membership is
made up entirely of independent directors, is required, amongst other
things, to review the Company's results and financial statements,
review the activity of the internal and external auditors and monitor
compliance with statutory and listing requirements.
Members: Nick Land (Chairman)
Dr John Buchanan Alan Jebson
Anne Lauvergeon
Nominations and Governance Committee The Committee provides a formal and transparent procedure for the
appointment of new directors to the Board and normally engages
external consultants to advise on prospective Board appointees. The quorum for meetings is three members of the Committee, at least one of
whom will be the Chairman. The Committee meets at least twice a year,
with further meetings when necessary. The Committee reports to the
Board on a regular basis and has the power to employ the services of such advisers as it deems necessary to fulfil its responsibilities. Read the full terms of reference
Members: Sir John Bond (Chairman)
Vittorio Colao Luc Vandevelde Dr John Buchanan
Remuneration Committee The Committee, whose membership is made up entirely of independent
directors, is responsible to the Board for the assessment and
recommendation of policy on executive remuneration and packages for
individual executive directors. Read the full terms of reference
Members:
Luc Vandevelde (Chairman) Simon Murray
Tony Watson Philip Yea
IPR statement on next generation mobile network technologies
Vodafone has a long history of active engagement in standards that lay
the foundation of our industry. As such, we continue to be conscious of
the fact it is necessary to incorporate and encourage contribution of IPR
into standards to ensure continued innovation, whilst also critical in
terms of the viability of standards-based products. Currently, the members of the 3rd Generation Partnership Project
(3GPP) are standardising a next generation mobile radio technology
called Long Term Evolution (LTE). In parallel, NGMN Ltd. is actively consolidating requirements on candidate
next generation mobile technologies. As part of this effort, Vodafone is closely
working with its industry partners creating awareness and transparency about
IPR and the impact of IPR licensing on future products and services. Vodafone welcomes the industry transition towards full, open
disclosure of IPR royalty expectations from all industry partners. In support of this openness Vodafone makes the following statement:
"Vodafone anticipates next generation mobile technology to provide
data connectivity for a much wider range of devices than just mobile
phones and notebooks. All sorts of consumer electronic devices, and
also IT, domestic appliances, cars, containers etc. will become
connected as part of their key capabilities. While Vodafone respects that holders of IPR built into standards
deserve a fair compensation for their R&D efforts, this reward needs to support the success of the technology in an increasingly competitive
market. This leads us to believe that the IPR licence structure for any
next generation mobile technology should be based on the component
price of the radio module built in or attached to devices. Vodafone is committed to licensing its next generation mobile radio
essential patents (subject to reciprocity) on fair, reasonable and
non-discriminatory (FRAND) terms, free of charge."
Differences from NYSE corporate governance practices
Independence The NYSE rules require that a majority of the Board must be comprised of
independent directors and the rules include detailed tests that US companies
must use for determining independence. The Combined Code requires a
company's board of directors to assess and make a determination as to the
independence of its directors. While the Board does not explicitly take into
consideration the NYSE's detailed tests, it has carried out an assessment based
on the requirements of the Combined Code and has determined in its judgement
that all of the non-executive directors are independent within those requirements.
As at the date of this Annual Report, the Board comprised the Chairman, four
executive directors and eleven non-executive directors.
Committees Under NYSE rules, US companies are required to have a nominating and corporate
governance committee and a compensation committee, each composed entirely of
independent directors with a written charter that addresses the Committees'purpose
and responsibilities. The Company's Nominations and Governance Committee and
Remuneration Committee have terms of reference and composition that comply with
the Combined Code requirements. The Nominations and Governance Committee is
chaired by the Chairman of the Board, and its other members are non-executive
directors of the Company and the Chief Executive. The Remuneration Committee is
composed entirely of non-executive directors whom the Board has determined to be
independent. The Company's Audit Committee is composed entirely of non-
executive directors whom the Board has determined to be independent and who
meet the requirements of Rule 10A-3 of the Securities Exchange Act. The Company
considers that the terms of reference of these committees, which are available on its
website are generally responsive to the relevant NYSE rules but may not address all
aspects of these rules.
Corporate governance guidelines Under NYSE rules, US companies must adopt and disclose corporate governance
guidelines. Vodafone has posted its statement of compliance with the Combined Code
on its website. The Company also has adopted a Group Governance Manual which
provides the first level of the framework within which its businesses operate. The manual
is a reference for Chief Executives and their teams and applies to all directors and
employees. The Company considers that its corporate governance guidelines are
generally responsive to, but may not address all aspects of, the relevant NYSE rules.
Statement of corporate governance policy The Board of directors of the Company is committed to high standards of
corporate governance, which it considers are critical to business integrity
and to maintaining investors' trust in the Company. The Group expects all
its directors and employees to act with honesty, integrity and fairness. The
Group will strive to act in accordance with the laws and customs of the
countries in which it operates; adopt proper standards of business
practice and procedure; operate with integrity; and observe and respect
the culture of every country in which it does business.
The Combined Code The Company's ordinary shares are listed in the United Kingdom on the
London Stock Exchange. As such, the Company is required to make a
disclosure statement concerning its application of the principles of and
compliance with the provisions of the revised Combined Code on
corporate governance (the "Combined Code"). For the year ended 31
March 2006, the Board confirms that the Company has been in compliance
with the provisions of section 1 of the Combined Code. The disclosures
provided below are nevertheless intended to provide an explanation of the
Company's corporate governance policies and practices.
US listing requirements The Company's ADSs are listed on the NYSE and the Company is, therefore,
subject to the rules of the NYSE as well as US securities laws and the rules of
the SEC. The NYSE requires US companies listed on the exchange to comply
with the NYSE's corporate governance rules but foreign private issuers, such
as the Company, are exempt from most of those rules. However, pursuant to
NYSE Rule 303A.11, the Company is required to disclose a summary of any
significant ways in which the corporate governance practices it follows differ
from those required by the NYSE for US companies. A summary of such
differences is set out below. The Company has established a Disclosure
Committee with responsibility for reviewing and approving controls and
procedures over the public disclosure of financial and related information, and
other procedures necessary to enable the Chief Executive and Chief Financial
Officer to provide their Certifications of the Annual Report on Form 20-F that is
filed with the SEC. Section 404 of the Sarbanes-Oxley Act of 2002 (US) requires the Company to
annually assess and make public statements about the quality and effectiveness
of its internal controls over financial reporting. As a non-US company, Vodafone is
first required to report on its compliance with section 404 for the year ended 31
March 2007. Management's report must describe conclusions about the
effectiveness of the Company's internal control over financial reporting based on
management's evaluation as of the end of the Company's most recent fiscal year.
The Company has established a Steering Committee to provide strategic
direction to the Company's section 404 compliance efforts and a
Programme Management Office which monitors progress and provides
detailed guidance to the compliance teams that have been set up in the
Group's subsidiaries and central functions. The Company's Audit
Committee also plays an active role in monitoring these efforts. The Audit
Committee receives progress updates at each of its meetings as well as a
bi-annual status presentation from the Programme Management Office. The
Company's external auditors have been consulted throughout the project
and will continue to be involved as the Company finalises its review. The Company has reviewed the structure and operation of its "entity
level" control environment: the overarching structure of review and
monitoring essential to the management of its business. Each of the Company's subsidiaries and central functions has ensured that the
relevant processes and controls are documented to appropriate standards,
taking into account the guidance provided by the US Public Company
Accounting Oversight Board's Auditing Standard No. 2 and subsequent SEC
Staff Questions and Answers related to the standard. The approach taken has
been to identify the key financial reporting processes so that, in aggregate, the
Company has reasonable assurance regarding the reliability of its financial
reporting and the preparation of financial statements. The Company is making satisfactory progress on the work required to
enable it to report on its compliance with section 404 at 31 March 2007. The Company has also adopted a corporate Code of Ethics for senior
executive, financial and accounting officers, separate from and
additional to its Business Principles, described below. Information about changes in directors' shareholdings can be found
in the Regulatory News (RNS) feed from the London Stock Exchange.
PRODUCT PROFILE
BASIC SERVICES
Clip
Call Hold/call waiting
Call conference
Clir
Itemised Bill (Post Paid)
SMS
Call Barring (CBARR) (Post Paid)
CALLER LINE IDENTIFICATION PRESENTATION (CLIP) Clip identifies the caller by displaying the number of the caller on the handset. This
allows you the benefit of accepting or rejecting the call; although, at times caller Line
Identification may not appear due to technical problems in the originating network.
CALL HOLD/ CALL WAIT This feature allows you to receive or make another call, while yo u are
already busy with a call, without disconnecting it . You can receive or make a
second call, by putting the first call on hold. You billed for both the calls. You
can activate call waiting by using the menu of your cell phone
CALL CONFERENCE (CC) This feature allows you to have a teleconference with up to five people at the same
time, from wherever you are. You can conference with either cellular or landline
phones, including STD and ISD calls. To make a conference call simply make your
first call. Then put the first call on hold and dial the next number. To conference,
scroll through the handset menu and select the conference feature. Now your call
are connected . to invite another person follow the same steps again
Note:
Call conference is a handset dependent feature
You are charged for the time on hold and conference
The originator of the calls will be charged for all the calls initiated by
him.To use the facility you need to activate the “call waiting” feature
on your handset. CALLER LINE IDENTIFICATION RESTRICTION (CLIR) Now, with CLIR you can restrict your cellular phone number from being
displayed on the receiver’s cellular phone. This means, you can maintain
complete confidentiality of your number. This feature might not function
across operator networks, but will definitely restrict caller ID when called
within the same cellular operator network’s Mobile numbers.
ITEMISED BILLING An itemized bill gives you the details of all calls made and received, and of
all the other facilities you availed of, on your mobile number during a
month. It also carries details of the number called/ received, time and date
of the call, duration and the amount charged.
SHORT MESSAGING SERVICE This feature allows you to send and receive messages to and from, respectively;
almost all national and international cellular operators. SMS allows you access to
services lime receiving stock quotes, horoscopes, Jokes messages, email, news and
many others. It comes as an in built feature to all Vodafone subscribers. Vodafone
offers an array of Services that help you manage your calls better. From caller
Identification to call waiting, from call divert to call conference Vodafone
redefines convenience. Most of these features are optional and can be
availed of on request and carry a nominal subscription charge. To acti vate
any feature call our customers care or visit any Vodafone ‘n’ U Showroom.
CALL DIVERT (CD)
With call Divert, you can divert an incoming call to another cell phone (be it
Vodafone or Airtel/ Essar or BSNL cellular Phone ) or even a landline number
(within Andhra Pradesh local dialing list). You can divert your calls.
VALUE ADDED SERVICES Just when you thought you had the cake, we made it possible for you to eat it too. Introducing THE VODAFONE Value Added Services, a vibrant bouquet of "little
conveniences" "small pleasures" "bits of happiness" "dollops of infotainment" and
all those "itsy bitsy" wants of yours that together make up THE BIG SMILING
PICTURE.
SMS based services to Voice based ones, the vodafone range cuts
across all modes of communication to ensure the BEST VALUE for your money.
So be it downloading the latest ring tones or sharing the freshest of blonde jokes,
be it checking the status of your cousin's train arrival time or arranging a pick up
for your boss's delayed flight, vodafone hands you the power to do it all.
You could also book a surprise movie ticket or deliver those dainty
dandelions for your date or access the latest cricket scores or some serious
stock information; or maybe even play downloadable games or chill out with
some zany chats with buddies on-line.
VODAFONE 'S VALUE ADDED SERVICES ARE AS INNOVATIVE AND
EXCITING AS YOUR DESIRES.
VALUE ADDED SERVICES - UTTAR PRADESH (E)
SMS SERVICES -
vodafone Buzz - Subscription Services - 4560456
SMS Short Code
Text Messaging
Dynamic Voice Mail Service
GPRS/EDGE
vodafone Buzz - Subscription Services - 4560456
SMS Short Code
Text Messaging
Dynamic Voice Mail Service
VOICE
Say vodafone -456
Ganesha Speaks - 181
Back ground Music
VODAFONE GPRS – THE INTERNET ON THE MOVE VODAFONE
vodafone’s 3G compatible network supports general Packet
radio service (GPRS) and EDGE, which allows you to access internet
websites and information portals on your mobile, making it possible to
stay informed and remain truly connected in this dynamically changing
and competitive environment. Gone are the days when connecting to a
website from the mobile took as long as 2 – 3 minutes. GPRS
compatible handsets ensure that as a user, you are “ always on”.
There is no need for a dial up connection or any ISP connection.
Now you can now carry the world Wide Web in their pocket –
the vodafone world. Read email, get stock quotes, check the weather,
read the latest news and even chat with friends and “Buddies” on Idea
Network, yahoo, MSN and ICQ while on the move.
One of the mind – blowing applications on GPRS/EDGE in
multimedia Messaging Service (MMS). Vodafone is among the pioneers in
the country to provide MMS. This latest innovation in the area of mobile
communication provides you the ability to communication provides you the
ability to communicate not just in voice or text but also in full color images.
Now you can send your emotions to your near and dear ones; with
photographs, attach voice clips and append text too. Just in case the
receiver does not have on MMS handset, even then the photographs can
be accessed from our website http.//www. vodafone co.in// for your
convenience, we have also created a library of photo album and voice
clips, from where you can choose and send photographs. Further, you
can also compose your own MMS message on the above – mentioned
website and send it across to a cellular phone or any e-mail ID.
With the introduction of GPRS on its networks, vodafone also
supports the use of the GPRS phone as a modem, providing busy lap
top armed executives, like most of you; the opportunity to log in
wirelessly while “ on the go” . thus now you can surf the Internet using
our GPRS connectivity with your computer.
ADVANTAGE OF VODAFONE GPRS High speed and “ always on “ internet on the move
Internet access on prepaid also Liberation from the shackles of dial - up or ISP connection.
Receive voice calls or SMS even while logged on to GPRS. Revolutionary concept of charging - only for what you send and receive
Offers MMS, a platform to communicate not just in voice or text but
also in full color images.
MARKETING RESEARCH - AN INTRODUCTION Marketing basically consist of spotting the need of customers and
meeting them in the best possible manner. Marketing Research plays
key role in this process. It helps the firm acquire a better understanding
of the consumer, the competition & The marketing environment. It also
aids the formulation of marketing Mix.
Today carrying out research relating to customers products and
market requires specialized skills sophisticated techniques
DEFINITION OF MARKETING RESEARCH:
“Marketing research is the systematic gathering recording and
analyzing of data about problems relating to the marketing of goods
and services. “
AMERICAN MARKETING ASSOCIATION
CLASSIFICATION OF MARKETING RESEARCH PROBLEM
The various marketing research problem can be classified based
on the subject matter of research as shown below:-
1. Research on Product
2. Research on Market
3. Research on consumer
4. Research on advertisement and Promotion
5. Research on distribution
6. Research on Price
7. Research on competition
8. Research on Sales method
Research on Products includes studies on the competitive
position of a product /brand : the level of consumer acceptance of a
products/ brands etc. consumer research includes.
Studies on consumer behavior. Buyer Motives consumer loyalty.
Consumer resistance etc.
Research on market includes market share analysis demand
analysis determining market characteristics, market segmentation
studies . Analysis of market territories etc.
Characteristics, market segmentation reveals trends in
competition, evaluates the marketing progress of majors competitors.
Shops their strengths and weakness and analysis their vs. Performance.
Research on distribution includes studies on distribution policies
transportation, warehousing etc.
Research on advertisement and promotion includes studies on
advertising effectiveness, studies on media and their relative
effectiveness and cost- benefits of sales promotion etc.
MAIN STEP INVOLVED IN MARKETING RESEARCH 1. Defining the marketing problem tom be tackled and identifying the
marketing research problem involved in the task
2. Specifying the information requirement
3. Developing the research design & research procedure.
4. Gathering the information
5. Analyzing the Information & Interpreting it in terms of the problem
being tackled.
6. Preparing the Research report
TECHNIQUES OF MARKETING RESEARCH
Marketing Survey:-
Marketing survey is one of the most widely used M.R.
Techniques market survey is at times viewed as synonyms with market
research. It is just one method of collecting the marketing information
required for carrying out a given marketing research task.
STEPS IN MARKET SURVEY
PLANNING THE SURVEY
1. Problem definition
2. Selection of the survey method
3. Sampling
4. Questionnaire development
5. Pilot survey
FIELD WORKS
1. Selection and training of investigator
2. Collection of data
3. Supervision
ANALYSIS AND INTERPRETATION OF DATA
1. Editing
2. Tabulating, Processing & Interpreting data
3. Statistical analysis & Interpreting REPORT MAKING
1. Summarizing findings & Recommendations
2. Report writing
PREPAID PLANS POST PAID PLANS
OBJECTIVE OF SURVEY
This Survey is designed to bring about a sharp
understanding of the market potential for telecommunication
products. The corporate support to different brands. The study
is made to assess and access the consumer desire from
versatile angles leading to skim out the potentially of market
strengthening Vodafone cellular action plan meeting future
target not only this much but it also makes a gesture to assess
the current to rest competitors of telecommunication.
The following are the main objectives of this survey:
1. To find out the degree of market potentiality for Idea.
2. To study the present and future needs of mobile along
with corporate support to a particular brand of
telecommunication connection in comparison to other
competitor of telecom.
3. To study the impact of attributes like price quality of
connectivity and services etc. for preferring a particular
brand of telecommunication connection.
4. To assess the potentiality of respondent as future target
customer for Vodafone telecommunication.
OBJECTIVES OF THE RESEARCH
The main aim of research is to find out the truth which is
hidden and which has not been discovered yet. Though yet
each research study has its own specific purpose thesis can
be:-
1. To gain familiarity with a phenomenon or to achieve new
insights into it (exploratory or formative research).
2. To portray accurately the characteristics of a particular
individual situation or a group (descriptive research).
3. To determine the frequency with which some thing
occurs or with which it is associated with something else
(diagnostic research).
4. To test a hypothesis of a casual relationship between
variables (hypothesis- testing research).
TYPES OF THE RESEARCH
The basic types of Research are as follows:
1. Descriptive Research:
The major purpose of this research is sales promotion
activities in telecom with special Reference to idea Cellular.
2. Analytical Research:
In this Research the researcher has to use facts or
information already available and analyze these to make a
critical evaluation of the material.
3. Applied Research:
It aims at finding a solution for an immediate problem
facing a society or a industrial / business organisation.
4. Fundamental Research:
It mainly concerned with generalization and with the
formulation of a theory.
5. Quantitative Research:
It is based on the measurement of quantity or amount. It
is applicable to phenomena that can be expressed in terms of
quantity.
6. Qualitative Research:
It is concerned with the qualitative phenomenon is
phenomena relating to or involving quality or kind.
7. Conceptual Research:
It is related to some abstract ideas or theory.
8. Empirical Research:
It is data based research coming with conclusions, which
are capable of being verified by the observation and experiment.
9. Diagnostic Research:
Such a research follow case study method or in depth
approaches to reach the basic casual relation.
10. Exploratory Research:
The objective of this research is the development of
hypothesis rather than their testing.
My Research:
My research is for “Viability and Presence of
telecom product at non telecom outlets with
reference to Allahabad city" which is being done by
myself first time for "Vodafone cellular" so my research is exploratory research.
RESEARCH PROCESS Formulating the Research Problem
↓
Extensive Literature Survey
↓
Preparing the Research Design
↓
Determining Sample Design
↓
Collection the Data
↓
Analysis of Data
↓
Preparation of Report
Function of Research Design
1. Statement of evidence needed to solve the problem.
2. Anticipation of what will be done with the data to provide
answer to problem.
3. Specification of evidence from where it will be obtained
and how.
4. Statement of basic schemes whereby answers will be
revealed and validated.
5. A guide for the calculation and approval of the feasibility
and cost of project.
6. Provision of blue prints or plan 6 or guiding the work.
Types of Research Design
There are three types of Research Design.
1. Research Design in case of exploratory research
studies.
2. Research Design in case of descriptive and diagnostic
research studies.
3. Research design in case of hypothesis- testing research
studies.
My Research Design
My research was exploratory research so I am discussing only
exploratory research design. In exploratory research design
hypothesis is developed on the basis of the influencing variables
which are available. The main purpose to do research design is
to find new ideas for which the researcher must always remain
alert. There are three principles stages of exploratory research
design.
First Stage: Survey of secondary information sources.
Second Stage: Interview with knowledge persons.
Third Stage: Examination of situation that are analyses
to the problem.
Sampling Design:
It refers to the technique or the procedure the researcher
would adopt in selecting item for the sample.
Different Types of Sample Designs: There are basically two types of sample designs:
1. Non- probability sampling.
2. Probability sampling.
My Sampling Design:
For the survey of Vodafone cellular in the Siddharth
Nagar city.
Methods of Data Collection
There are two types of data:
1. Primary data
2. Secondary data.
Primary Data:
The primary data are those which are collected a fresh and for
the first time and thus happen to be original in character.
Secondary Data:
In the case of secondary data the nature of data collection work
is merely that of complication.
Collection of Primary Data:
1. Observation Method.
2. Interview Method.
3. Through questionnaire.
4. Through schedules.
Collection of Secondary Data: 1. Various Publication of the Central, State and local
government.
2. Technical and trade journals.
3. Book magazines and newspapers.
4. Report and publications of various associations
connected with business and industry, bank stock
exchange etc.
5. Reports prepared by research scholars, universities
economists etc. in different field.
Collection of My Secondary Data In my research study I used only primary data and I collected it
through the questionnaire methods, I collected these data from
Siddharth Nagar.
Limitation of Research Report
1. The finding of this survey were made on the basis of the
data provided by the people.
2. We have to collect the information according to the
convenience of the people hence the data may not be
accurate.
RESEARCH METHODOLOGY
Preplanning is sin qua non for any kind of work. Preliminary
preparation leads to reach closer to the successful achievement
of the target. Initially the topic of work upon was decided and
basing on which certain imitative to minimize the gap between
planning and achievement was taken. Finally a questionnaire
was framed in such a fashion focusing certain most important
points.
(a) Large no. of customer.
(b) Availability of various telecom and non telecom outlet.
(c) Quality of coverage for existing outlet.
(d) Total no. of existing telecommunication user and their
level of satisfaction.
(e) Availability of basic amenities in a particular city / town /
village.
(f) Finally assessing the exact living standard of the people
in a particular city / town / village.
Data Surface : Primary Data.
Research Approach : A survey of telecom and non
telecom outlet.
Research Instrument : Schedule A schedule was
prepared and used for collection the primary data. The
schedule consisted of question related to:-
(a) Usage of telecommunication connection and their
coverage connectivity.
(b) Availability of various accessories of telecommunication.
(c) Present condition of existing telecommunication system.
(d) Availability of various towers in the particular area.
Objective Schedule:
To gather the full detail to arrive at the present and accurate
living standard. Comparison to other telecom with special
reference to idea.
Sample Size: 500
Structured questionnaire help in collection data, (Primary data).
Secondary data were collected by the internet (www.vodafone.com).
For Telecom Outlets
Are you selling Sim card?
Yes No
72% 28%
2 8
N o
y e 7 2
Which type of sim service Provided ?
Pre Paid Post Paid Both
70 % 20 % 10 %
10%
20% Pre Paid Post Paid
Both
70%
Are you sell recharge voucher’s ?
Yes No
68% 32%
32%
Yes
No 68%
Which kind of recharge vouchers sell mostly ?
Paper Recharge Electronic Recharge Both
45 % 30% 25 %
25% Paper Recharge
45%
Electronic
Recharge
Both
30%
How many Network available at your outlet ?
Two Four Six All available
10 % 35 % 25 % 30 %
10%
30% Tw o
Four
35% Six
All available
25%
Which Network you prefer to sell ?
Hutch BSNL Idea Airtel Tata Reliance
30% 20% 10 % 20% 08% 12%
30%
20% Hutch
BSNL
20%
Idea
Airtel
08% Tata
10%
12% Reliance
What’s the consumer need and demand at you outlet ?
Better service Better scheme Both of them
25 % 35 % 40 %
25%
40% Better service
Better scheme
Both of them
35%
Do you have any problem with any service provider ?
Yes No
39 % 61% 39%
61%
No
Yes
Would you like to prefer those service provider who
provide better service and attractive margin ?
Yes No
90 % 10 %
10%
Yes
No
90%
Are you satisfy with the current Vodafone plans and service ?
Yes No Can’t say
35 % 25 % 40 %
40% 35%
Yes
No
Can’t say
25%
For Non Telecom outlets
Do you sell Sim & Recharge?
Yes No
70% 30%
30%
Yes
No
70%
Why don’t you sell recharge to your existing customer?
Financial Problem Unawareness of Unavailability of Other reason Schemes Service
39% 24.5% 16.5% 20.%
20.00% Finan cia l Proble
39%
Unawa ren ess of
Schemes
16.50% Unavailability of
Service
24.50% Other reason
Do you know the attractive margins & schemes?
Yes No
59% 41%
41% Yes
59% No
Is there any demand of Sim & Recharge?
Yes No Upto some extant
60% 30% 10%
10% 30%
No
Yes
Upto some extant
60%
Does you existing loyal customers have use of mobile?
Yes No
83.60% 16.40%
16.40%
Yes
No
83.60%
Would you like to sell Sim & Recharge when your
customer demands?
Yes No
90% 10%
10%
Yes
No
90%
LIMITATIONS
There are different reason in the different to markets for
not using the Vodafone cellular. The limitation's which was
found by me are as under.
1. Lack of proper advertisement and hoarding Vodafone
cellular are firstly emphasizing on the urban area &
developed markets only.
2. Lack of tower's of the Vodafone cellular in many places.
3. Lack of regular visit is the small markets.
4. Lack of information provided by the company to the rural
area people.
5. Lack of taking interest in the eastern U.P. region.
RECOMMENDATIONS
Vodafone cellular is the growing and big competitive
industries, today in telecommunication sector there are
many company, like BSNL, Airtel, Reliance and now idea
& TATA has also launched his telecommunication
service TATA Indicom, so, Vodafone has to face many
competition in the market in the case of sales promotion
activities in telecom with special reference to vodafone
cellular, so, Vodafone has improve thee tower in the
Rural area also I want to recommended to Vodafone
cellular to established there tower as fast as they can do
so, Vodafone is a big and stable company so they have
to improve themselves as a good telecom service
provider.
PROMOTION
Another one of the 4P's is 'promotion'. This includes all of
the tools available to the marketer for 'marketing
communication'. As with Neil H.Borden's marketing mix,
marketing communications has its own 'promotions mix.' Think
of it like a cake mix, the basic ingredients are always the same.
However if you vary the amounts of one of the ingredients, the
final outcome is different. It is the same with promotions. You
can 'integrate' different aspects of the promotions mix to deliver
a unique campaign. The elements of the promotions mix are:
Personal Selling
Sales Promotion
Public Relations
Direct Mail
Trade Fairs and Exhibitions
Advertising
Sponsorship
The elements of the promotions mix are integrated to
form a coherent campaign. As with all forms of communication.
The message from the marketer follows the 'communications
process' as illustrated above. For example, a radio advert is
made for a car manufacturer. The car manufacturer (sender)
pays for a specific advert with contains a message specific to a
target audience (encoding).
It is transmitted during a set of commercials from a radio
station (Message / media). The message is decoded by a car
radio (decoding) and the target consumer interprets the
message (receiver). He or she might visit a dealership or seek
further information from a web site (Response). The consumer
might buy a car or
express an interest or dislike (feedback). This
information will inform future elements of an integrated
promotional campaign. Perhaps a direct mail campaign would
push the consumer to the point of purchase.
Noise represent the thousand of marketing
communications that a consumer is exposed to everyday, all
competing for attention.
The Promotion Mix
Let us look at the individual components of the
promotions mix in more detail. Remember all of the elements
are 'integrated' to form a specific communications campaign.
1. Personal Selling
Personal Selling is an effective way to manage personal
customer relationships. The sales person acts on behalf of the
organization. They tend to be well trained in the approaches and
techniques of personal selling. However sales people are very
expensive and should only be used where there is a genuine
return on investment. For example salesmen are often used to
sell cars or home improvements where the margin is high.
2. Sales Promotion
Sales promotion tend to be thought of as being all
promotions apart from advertising, personal selling, and public
relations. For example the BOGOF promotion, or Buy One Get
One Free. Others include couponing, money-off promotions,
competitions, free accessories (such as free blades with a new
razor), introductory offers (such as buy digital TV and get free
installation), and so on. Each sales promotion should be
carefully costed and compared with the next best alternative.
3. Public Relations (PR)
Public Relations is defined as 'the deliberate, planned
and sustained effort to establish and maintain mutual
understanding between an organization and its publics' (Institute
of Public Relations). It is relatively cheap, but certainly not
cheap. Successful strategies tend to be long-term and plan for
all eventualities. All airlines exploit PR; just watch what happens
when there is a disaster. The pre-planned PR machine clicks in
very quickly with a very effective rehearsed plan.
4. Direct Mail
Direct mail is very highly focussed upon targeting
consumers based upon a database. As with all marketing, the
potential consumer is 'defined' based upon a series of attributes
and similarities. Creative agencies work with marketers to
design a highly focussed communication in the form of a
mailing. The mail is sent out to the potential consumers and
responses are carefully monitored. For example, if you are
marketing medical text books, you would use a database of
doctors' surgeries as the basis of your mail shot.
5. Trade Fairs and Exhibitions
Such approaches are very good for making new contacts
and renewing old ones. Companies will seldom sell much at
such events. The purpose is to increase awareness and to
encourage trial. They offer the opportunity for companies to
meet with both the trade and the consumer. Expo has recently
finish in Germany
with the next one planned for Japan in 2005, despite a recent
decline in interest in such events.
6. Advertising
Advertising is a 'paid for' communication. It is used to
develop attitudes, create awareness, and transmit information in
order to gain a response from the target market. There are
many advertising 'media' such as newspapers (local, national,
free, trade), magazines and journals, television (local, national,
terrestrial, satellite) cinema, outdoor advertising (such as
posters, bus sides).
7. Sponsorship
Sponsorship is where an organization pays to be
associated with a particular event, cause or image. Companies
will sponsor sports events such as the Olympics or Formula
One. The attributes of the event are then associated with the
sponsoring organization.
The elements of the promotional mix are then integrated
to form a unique, but coherent campaign.
CONCLUSION
With this the researcher come to the conclusion part of
the research report. It was a wonderful experience for the
researcher of working on the topic selected by him. Although it
was not an easy task collecting information in the competitive
market of telecom services. But taking up the challenge itself
was very interesting.
• It is clear from the analysis Vodafone cellular is much
better than other telecom due to the survey of Siddharth
Nagar according to the customer of Siddharth Nagar
living standard of high people and lower people.
• By the survey I have found that there are many telecom
company but and many competitors in market but no any
one defeat the Vodafone cellular.
• Many activity of Vodafone cellular as tariff plan, Recharge, there
activity customer satisfaction and prove all the best of other
telecom.
QUESTIONNAIRE OBJECTIVE : - Viability and Presence of telecom product in non
telecom outlets with reference to Siddharth Nagar.
Name of the owner……………………………………………………………
Shop Name…………………………………………………………
Address………………………………………………………
Contact no.………………………………………………………
For Telecom Outlets
Q1. Are you selling Sim card?
YES
NO
Q2. Which type of sim service Provided ?
PRE PAID
POST PAID
BOTH
Q3. Are you sell recharge voucher’s ?
YES
NO
Q4. Which kind of recharge vouchers sell mostly ?
PAPER RECHARGE ELECTRONIC RECHERGE BOTH
Q5. How many Network available at your outlet ?
TWO FOUR SIX ALL AVAILABLE
Q6. Which Network you prefer to sell ?
HUTCH
BSNL
IDEA
AIRTEL
TATA
RELIANCE
Q7. What’s the consumer need and demand at you outlet ?
BETTER SERCIVE
BETTER SCHEME
BOTH OF
THEM
Q8. Do you have any problem with any service provider ?
YES NO
Q9. Would you like to prefer those service provider who
provide better service and attractive margin ?
YES NO
Q10. Are you satisfied with the current Vodafone
plans and service?
YES NO CAN’T SAY
For Non Telecom outlets
1. Do you sell Sim & Recharge?
A. Yes B. No.
2. Why don’t you sell recharge to your existing customer?
A. Financial Problem B. Unawareness of Schemes
C.Unavailability of Service
D. Other reason
3. Do you know the attractive margins & schemes?
A. Yes B. No.
4. Is there any demand of Sim & Recharge?
A. Yes B. No. C. Upto some extant
5. Does you existing loyal customers have use of mobile?
A. Yes
B. No
6. Would you like to sell Sim & Recharge when your customer demands?
A. Yes
B. No.
BIBLIOGRAPHY
Philip Kotler : Principle of marketing
practice Hall of India
Pvt. Ltd.
C.R. Kothari : Research methodology
vishwa prakashan New
Delhi.
News paper : Times Of India.
Internet : www.vodafone.com