3. Crisis Management

8/8/2019 3. Crisis Management

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Crisis

ManagementD-2/L-3

Speaker : Dr. Nay Zin LattVenue : IndiaDate : 8.10.10


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Crisis is Inevitable

vFrom the birth to the death.

v Think as your friend & prepareto overcome.

v If you dont challenge, youllbe challenged.


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What is Crisis ?

- Having great danger, difficulty,uncertainty, threat

etc.

- Having problems , bad situation,critical

moment etc

Accept the Crisis as your friend.


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1. Natural disasters2. Malevolence3. Technical breakdowns4. Human breakdowns5. Challenges6. Mega-damage7. Organizational misdeeds8. Workplace violence9. Rumors10. Confrontation11. Crisis of deception12. Management misconduct .. etc

Type of Crisis


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v Intervening to minimize damage andrecovering from the crisis.

Crisis Management

v is the process by which anorganization deals with any majorunpredictable event that threatensto harm the organization, itsstakeholders, or the general public.


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v Public leaders have a specialresponsibility

to help safeguard society fromthe adverse

consequences of crisis.

(3) Stages - the incubationstage,

- the onset,- the

aftermath.

v (5) Critical tasks:- sense making,

- decision making,


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Crisis ManagementModel

Issues management,

Planning-prevention, The crisis, and Post-crisis

The art is to define what the crisis specifically is or couldbeand what has caused it or could cause it.


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Three elements are common

to most :

(a) a threat to the organization,(b) the element of surprise, and

(c) a short decision time.

Risk Management involves assessing

potential threatsand finding the best ways to avoid thosethreats.

Crisis Management involves dealing with

the disasters


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Ask yourself beforehandling Crisis

Who I am?

How do I see the world?

How do I relate to other people?

What do I do?

How do I use time?

How do I use knowledge ?


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How Should I HandleThis Crisis ?

Will Mission Optimism Ground

Negotiation

Will


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Perception


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Factors That

Influence

Perception

Factors That

Influence

Perception


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Theory X andTheory X and


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Avoiding Pitfalls

Know your job in depth Develop a solid work plan Manage resources Understand situation Learn to manage people

effectively Keep in tune with yourself


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RespondingChallenges

- Changing World Order- Overcoming Resistance to change.- Managing the change.-

Change ASEA N Mindset to GlobalMindset


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World is constantly changing.

Resisting the Change is challenging.

Adapting Change will be youropportunity.

You learn to change rather thanbecoming a

victim of change.

Be as Change Agent.

he Changing World Order


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Why People Resist Change

Habits

Threats to jobs and income

Fear of the unknown

Selective perception

Threat to expertiseThreat to established power relationships

Threat to interpersonal relationships


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Overcoming Resistance toChange

Build trust

Open channels of communication

Involve your employeesProvide incentives

Deal with employees feelings

Attitudes evaluative statements orjudgments concerning objects, people,

or events (how people feel about


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Managing ChangeWhat Do We Change?

Strategic change An organizations strategy,mission and vision

Cultural change An organizations shared valuesand aims Structural change reorganization Developmental change peoples attitudes and skills Technological change work methods


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Over-centralization of

decisionmaking.

focus on size and asset accumulation, ratherroductivity.

iversification driven by opportunism rather t

apability.nderinvestment in intangible assets.

Sheltering behind national barriers.

ASEAN Mindset and Habits


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De

The empiresmind


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Stages of LifeCycle


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Comparative to Competitiveadvantage

What needs for Competitiveness ?

Knowledge producesCompetitiveness

How we understand on

Knowledge


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Thank you..

Dr. Nay Zin Latt

Q & A

Documents

3. Crisis Management