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Visual Resume of Andy Oppelaar
-- “My interest is in the future because I am going to spend the rest of my life there.“ ::: Charles F. Kettering (1876-1958)
Where I live
The Hague, the Netherlands
my GOAL
To quickly impress and convince you of my experience, knowledge and presentation skills;
thereby compelling you to reach out and offer me the job of a lifetime (fulltime, consultancy or interim) .
How it all started
a business leader with proven excellence in product- and business development, ICT project management
and business consultancy
and now
Trouble shooter
People manager
Innovator
Communication skills
Presentation skills
High level of Initiative
Creative
Leader
Team builder
High Quality
Result driven
Out-of-the-box
my specialties
ICT Projects & Consultancy Customer Care
Where I worked
1984-1989: My first job as a travel consultant at the
reservation department. Later I specialized in USA/Canada and
Far East travel.
1994-1996 Manager grouptravel. Responsible for setting up a
new grouptravel department. Promoted to operations manager.
After 1,5 year made a career switch to full time ICT Manager.
Diplomas:
1989-1994: Business travel consultant and software developer.
Switched to business travel. A lot of congress- ,
trade missions, incentives and tour guiding.
1996-2000: ICT Manager. Set up and management of the new
ICT department and service desk. A lot of projects like migrating
IT infrastructure, airline reservation systems, implementation of
financial and hotel booking systems.
2000-2001 Project manager Web developments
2001-2002 ICT Business Architect
2002-2004 Manager ICT Projects & Product Development
Diplomas & skills:
2000-2001: Switched to IT contracting. Mainly Internet related
projects. By the end of 2000 I took up the position of e-Business
consultant at SNT in Zoetermeer
2004-2006: Portfolio Manager Contact center.
2006-2008: Manager Business Development & Marketing
2010: As project manager CRM responsible for the testing,
training of users and implementation of the Siebel based CRM
tooling at the call centers of the Dutch State Lottery.
Diplomas & skills:
2008-2010: Director ICT & Business Development.
2009-2010: Director Marketing & Communication
and now?
Mission CallWorX helps organizations define their customer contact strategy. Not only improving efficiency but also a strong focus on increasing productivity, turnover and profit, but mainly to improve the customer experience and increase overall customer satisfaction.
Customer Service training courses Tailor made 1- and 2 day in company training courses for companies wishing to improve or set up their customer service. At your location we teach your employees everything there is to know about good customer service. Our consultants monitor real life situations and incorporate their findings directly into actions and training objectives. After the basis training follow up modules like email handling, team leading, forecasting and planning, in- and outbound calling and cross- and upsell techniques are also available.
http://www.callworx.nl
Andy Oppelaar Owner, ICT & Customer Care Consultant
What I have done with what I know?
Designed and built web based systems
NRV Holiday: USA/Canada section
Government Travel: Group- & Incentive department
Government Travel: ICT Department & helpdesk
SNT: Web development team
SNT: ICT Projects & Product development
SNT: Portfolio management & Marketing
SNT: Customer Service & Call centers
ICM: IT Maintenance & helpdesk
Set up departments and led them to success
NCCA award voor Customer Profiling
Contactcenter applications
Content management tools
Cross- & Upselling tools
Managed VoIP products
All-In-IT Maintenance solutions
Internet & social media services
Customer Profiling Services
Innovations, productdevelopment & sales
Training courses, masterclasses, awards, presentations
SNT: Mobile Flyers – Mobile Marketing Event 2006
SNT: Nyenrode Businss University guest lecturer“Multichannel Contactcenters” 2006
SNT: Masterclasses Contact Center skills
SNT: National Contactcenter Award category Sales 2008
Staatsloterij: Siebel Users/Manager training course
CallWorX: Customer Service training courses, emailtraining
and successfully
completed
a lot of
projects
For more information please
refer to the link to my English
resume on the last page of this
presentation
Andy on a page
My strengths
Takes initiative
Team builder
Innovative thinker
Takes responsibility
Set goals and achieves them
Customer
focused
http://www.linkedin.com/in/andyoppelaar
But, don’t take my word for it ...
Source: Insights Assessment Andy Oppelaar, 2007
And what else?
Still building websites every now and then
Trainings & White papers
Manuals
Development & software knowledge
A good live concert ▲
Vacation and Travelling! ▲
Rollercoasters ▲
◄ favo whisky
Cooking ▲
Of course; my family ▲ Fine dining ▲
My iPhone & iPad ▼
My team ▲
Cabaret ▲
A good movie ▲
Playing the piano ▲
Throwing a party ▲ Music ►
And of course, to work for you!
+31(0)6 8123 2295
Andy Oppelaar
http://www.linkedin.com/in/andyoppelaar
www.facebook.com/aoppelaar
@AndOpp CV Link to traditional CV
