27 Basic Internet Training~

8/6/2019 27 Basic Internet Training~

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Michael Becker Basic Internet Training

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1. Table of Content

1. Table of Content ........................................................................................................ 2

2. Intention and structure of this Basic Internet Training..................................... 4

3. Lesson 1: Start-up ..................................................................................................... 5

3.1. Introduction of the Group: Experiences, Expectations..................................... 53.2. How does the Internet work (background and basics)..................................... 53.3. Requirements to start with the internet............................................................. 63.4. Terminology ...................................................................................................... 63.5. Discussion......................................................................................................... 7

4. Lesson 2: Technical set up ..................................................................................... 8

4.1. Technical setup................................................................................................. 84.2. Information provided by the Internet service provider...................................... 94.3. How to prepare a computer for dial up connectivity......................................... 94.4. How to set up a dial up service on a computer (incl. DNS) ........................... 104.5. Testing connectivity ........................................................................................ 124.6. Troubleshooting .............................................................................................. 134.7. Discussion....................................................................................................... 14

5. Practical Exercise 1: Dial-up service, Introduction to the Internet ................... 14

6. Lesson 3: Internet Research / Documentation / Internet Explorer /Functionality ............................................................................................................ 15

6.1. Functionality of Microsoft Internet Explorer.................................................... 156.2. Using / organizing bookmarks ........................................................................ 156.3. Using multiple windows .................................................................................. 176.4. Saving documents in a folder ......................................................................... 176.5. Opening documents again.............................................................................. 186.6. History ............................................................................................................. 186.7. Downloading ................................................................................................... 186.8. URLs ............................................................................................................... 19

6.9. Discussion....................................................................................................... 19

7. Practical Exercise 2: Internet Research ............................................................... 19

8. Lesson 4: Introduction to Outlook Express......................................................... 20

8.1. Configuring Outlook Express as an email tool ............................................... 208.2. Sending and receiving email .......................................................................... 238.3. Creating folders............................................................................................... 248.4. Using the address book / Storing a senders address into address book ...... 248.5. Discussion....................................................................................................... 26


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9. Lesson 5: Functionality of Outlook Express........................................................ 26

9.1. Forwarding and replying messages / Using inline text to respond to

messages........................................................................................................ 269.2. Spell checking ................................................................................................. 279.3. Exchange of MS Word Documents, (fonts).................................................... 279.4. Communication codex .................................................................................... 289.5. Sending attachments ...................................................................................... 289.6. Discussion....................................................................................................... 28

10. Practical Exercise 3: Using Outlook Express...................................................... 28

11.Lesson 6: Technical aspects.................................................................................. 29

11.1. Configuring email for using 2 or more computers .......................................... 2911.2. Configuring Outlook Express.......................................................................... 3011.3. Data security / privacy .................................................................................... 3111.4. Using WinZip for sending attachments........................................................... 3111.5. Virus protection approaches........................................................................... 3211.6. Changing password for email accounts ......................................................... 3311.7. Getting access to a Newsgroups Server / Using Newsgroups...................... 3311.8. Discussion....................................................................................................... 36

12. Practical Exercise 4: Exploring the world of the internet................................... 37

13. Final Session: Outlook & Evaluation.................................................................... 37

13.1. Outlook: The future of the internet.................................................................. 3713.2. Discussion....................................................................................................... 3713.3. Evaluation of the training ................................................................................ 38

Annex 1: Information request form for internet service provider............................. 39

Annex 2: List of Participants ......................................................................................... 40

Annex 3: Websearch engines / Regional Websites.................................................... 41

Annex 4: Training schedule........................................................................................... 42

Annex 5: Results of the Internet Research.................................................................. 44


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2. Intention and structure of this Basic Internet Training

Participants:

Up to 8 participants from the Ministry of Land Management, Urban Planning andConstruction

Trainer:Michael Becker, Consultant on behalf of the Cambodian-German Land ManagementProject GTZ-LMP ([email protected]), author of this training module.

Objectives:

The participants will be in a stage to:

familiarize with the internet terminology (WWW, HTTP, FTP, ISP, TCP-IP, Email-Account, Dial-up account, Attachments, Zip files, Newsgroups)

know about technical requirements and aspects to set up an email account / gettingaccess to an internet service provider

know about basic opportunities given through the Internet (email, mailing lists listserver, research on the web, newsgroups, software downloading, shopping facilities,chat, telephony etc.)

gain practical experience on basic functionality (setting up dial up modem, seting updial up service, configuring the MS Outlook Express as Offline Email Tool, etc.)

be introduced in handling technical problems, e.g. transfer of large files, using oneemail account on two computers, Virus protection and troubleshooting procedures

Preconditions:

The participants should have a basic knowledge using a personal computer and arefamiliar with using MS Windows.

Technical Requirements:

1 Personal Computer for 2 Participants, Windows 9x, Internet Explorer, OutlookExpress, WinZip, one computer with internet access

Time frame:The training schedule is designed for two full days.


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3. Lesson 1: Start-up

3.1. Introduction of the Group: Experiences, Expectations

Michael Becker welcomed all participants and discussed about the experience of allparticipants with the internet as well as about the expectations of the participants.Details are listed in Annex 2.

3.2. How does the Internet work (background and basics)

Former use of the Internet: (http://shell.rmi.net/~kgr/internet/part1.html ):

1968 when the American government needed to link universities, militarycontractors and defense contractors together so that they could cooperate onadvanced research projects together

information was stored in just one computer, it would be an easy target for a

nuclear attack One way to survive that threat was to replicate and distribute the information

between many computers all over the country using a network Its like the oldexpression of not keeping all of your eggs in the same basket. If one basket falls,not all the eggs break.

In 1975, some of the languages, or protocols, that computers would use to talk toeach other were agreed upon. Several major universities and defensecontractors were linked together on a network called DARPANET all using thesame protocol which now known as TCP/IP or Internet Protocol.

In the mid eighties, many more colleges and universities were connected to theInternet. This allowed the universities to share research information, programsand recent news.

In the nineties, the Internet was opened up for commercial use as the cold warended. Soon more and more ways of communicating information across this new"Information Super Highway" were being developed.

Now it is possible to use the Internet to send letters electronically (e-mail) acrossthe globe or to your neighbor within minutes. You can look up information about

just about any topic you want to know about. The World Wide Web is a collectionof documents that spreads across 5 Million computers. You can receive newsfrom all over the globe, stock quotes, information about what to do in a certainarea, pictures of homes for sale, even the latest gardening tips Major librarieshave their card catalogs, abstracts of documents and sometimes even full text ofbooks, magazines and other information online. There are news groups whereyou can get information about one of about 15,000 specialized subjects. You can

even make a voice call to your cousin on another continent all for free once youhave your computer hooked up to the Internet.

WAN of Computers worldwide

Exchange of Information, access to the same network, no matter where

TCP/IP

Development through universities

Development through commerce (e-commerce, e-business)

Standardized exchange of data with non-platform specific code (ASCII)

Black box (you order information, and the WWW somehow delivers it to you)


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3.3. Requirements to start with the internet

Computer (PC, Mac, Unix workstation, etc.)

Hardware to connect to the internet (through LAN, through modem, ISDN, DSLspeed box, etc.) incl. driver

Internet Service Provider (= ISP),

Access Information of the ISP

3.4. Terminology

In order to discuss about all aspects of using the internet, it is important to defineterms and abbreviations as listed below.

Name Long Name Description

ASCII Defined set of character use to digitizetext and numbers in the computer.

DSL digital subscriber line High speed Internet access (broadband)

Email Electronic Mail Digital mail, being send through localnetworks (intranet) or internet usingTCP/IP standard

FTP File Transfer Protocol Protocol to securely transfer files innetworks

HTTP Hyper Text TransferProtocol

System of linked and standardized textfiles in uniform ASCII code

ISDN Integrated ServicesDigital Network

Digital Telephone Standard (Cambodia:analogue telephone)

ISP Internet Service Provider Company offering access to the internetthrough its own facilities. Most commonlyused services are:

Dial up service

Email accounts

Web hosting

Domain hosting

List server

News server

LAN Local Area Network Local network, connecting two or more

computersNetiquette Etiquette of the net Codex of communicating with people in

the internet


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Name Long Name Description

TCP/IP The name TCP/IP refersto an entire suite of data

communicationsprotocols. The suite getsits name from two of theprotocols that belong toit: the TransmissionControl Protocol and theInternet Protocol.Although there are manyother protocols in thesuite, TCP and IP arecertainly two of the mostimportant.

Technical specified protocol used forcommunication between the computers in

the internet

URL Uniform ResourceLocator

WAN Wide Area Network Common term for computer networks withlong distance connections

Web-browser

Program to display & navigate throughInternet pages

WWW World wide web = Internet

3.5. Discussion


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4. Lesson 2: Technical set up

4.1. Technical setup

Installation of hardware (PC hardware modules, peripheral devices, etc.)

Installation of Operating System (OS)

Installation of Dial-Up Networking as a Windows component (see settings /control panel, tabbed dialogue: Windows setup.

The user should be aware, that with any changes (confirmed with the OK button)in the dialogues above, an installation procedure will follow, which can demandthe windows9x installation CD-ROM. In most cases, installation files are locatedon the hard disk.


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Installation of telephony settings to make the modem running properly

Click start / Settings / Control Panel

Double click Telephony

The Dialing Properties offer to administratedifferent locations, that numbers beingdialed lead to the demanded result (thatyou need no country / city code, if you areinside the same country / city).

Click New to create a new location

Enter a unique Name e.g. PhnomPenh in the I am dialing from box.

Select as country Cambodia Type Area Code 023 for Phnom Penh

Select Dial using: Tone dial

Press Apply, then OK.

4.2. Information provided by the Internet service provider

Dial-up service phone numbers

User name and password for dial-up service

TCP/IP address of Domain Name Servers (primary, secondary)

Service telephone numbers

Name of Proxy Server (optional, to speed up internet access: for Bigpond =proxy.bigpond.com.kh)

4.3. How to prepare a computer for dial up connectivity

Make sure, a modem has been installed on your system:

Click start / Settings / Control Panel

Double click Modems

There should be at least one modemdisplayed in the list box. If there is nomodem, contact your computer vendor orsystem administrator and ask for itsinstallation.

Installation of modem including the latestdriver (ask dealer, or better try to find anddownload the latest version through theinternet) should be done before continuingwith the next steps.


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4.4. How to set up a dial up service on a computer (incl. DNS)

Once the operating system is working properly with the PC, and the modem isinstalled, a connection can be established to every Internet service provider.Therefore, open the Windows Explorer or My Computer (in Windows ME clickStart / Settings) and click on Dial-up Networking. After double-clicking on Make newconnection, a wizard will lead you through the set-up of your internet connection:

Firstly, define a unique for theinternet connection.

Secondly, select a modem, in caseyour computer uses multiplemodems.

Continue the wizard by pressingNext > button.

Thirdly, enter area code and thetelephone number. As the ISP isalmost always in the same country asyour computer, do not change thecountry or region code.

Telephone number for Camnet is430800, for Bigpond currently430111.

Continue the wizard by pressingNext > button.

A message informs you, that the Dial-up connection has been established.

Some settings have to be doneadditionally, before internet can be

used.


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Click with the rightmouse button on

the establishedconnection, andselect Propertiesto define theproperties of thisconnection.

In this dialogue, the settings made before can bechanged, e.g.

In case the dial-up number of the ISP changes

In case the dial-up access shall be used with adifferent modem.

Click on Server Types to set up further technicalparameters

In the tabbed dialogue Server Types, check only

Enable Software Compression (as Camnet andBigpond are offering this option)

TCP/IP as the only protocol to be used for thisconnection (due to security reasons)

Uncheck all other checkboxes.

Click on the button named TCP/IP Settings toget to the following dialogue:


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In order to resolve URLs addresses through theconnected internet server, a TCP-IP address has to

be setup for the Primary Domain Name Server, andoptional for the Secondary Domain Name Server.

These settings are:

Camnet BigpondPrimary DNS: 203.127.100.3 203.35.18.1Secondary DNS: 203.35.18.2Service Telephone: 724541,724542 430 000

4.5. Testing connectivity

After the dial-up service has been established, it is time to test, if the Internet accessis working properly. Therefore, double click on the beforehand establishedconnection after opening the Windows Explorer or My Computer (Windows ME:Start / Settings) Dial-Up Networking.


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In the coming dialogue, enter the

User name

Password

for the dial-up service.

For the MLMUPCs dial-up servicefrom Camnet, Mr. Sar Sovann isadministrating the password.

Check Save password for yourcomputer. The password will only besaved, if the following dial-upprocedure is successful and aconnection can be established withthe Internet Service Provider.

When a connection has beenestablished, a dialogue shows up andinforms about the internet connection.

Now it is time to start MS Internet Explorer in order to see, if internet sites can beaccessed. If pages can not be loaded, check if your internet connection is workingproperly. In the address field enterwww.camnet.com.kh orwww.bigpond.com.kh, ifboth pages cannot be loaded, the set up of the dial-up access did not succeed.

4.6. Troubleshooting

The modem is not dialing. Check if the telephone line has a dial tone,

attach a telephone to listen the dial tone Check if your modem is installed in windows

(see: Settings/ Control Panel Modems), if not,click add and follow the installation procedure.Use drivers diskette / cd-rom and windowsinstallation files (cd-rom or hard disk).

Using an external modem, check if it isconnected to a serial port at the computer, and ifthe serial port is working under windows (see:Settings/ Control Panel / System / Devicemanager / Ports)

Check, if your external modem has a powersupply

An area code is missing / notnecessary to dial up with mydial up connection

Check the telephony settings in Settings/ ControlPanel / Telephony

The connection isestablished, but InternetExplorer can not load anyweb site

Check DNS settings of your dial-up connection:Right click on your Dial up Networking (MyComputer or Explorer or Settings / Dial-upNetworking) and select properties. In Servertypes check only Enable SoftwareCompression and TCP/IP and define yourDNS in the dialogue behind the TCP-IP settings.


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The dial-up connection isvery slow

Right click on your Dial up Networking (MyComputer or Explorer or Settings / Dial-upNetworking) and select properties. In Server

types check only Enable SoftwareCompression and TCP/IP

Go to Settings/ Control Panel Modems andselect modem properties, make sure that theyour maximum speed is as high as possible

4.7. Discussion

5. Practical Exercise 1: Dial-up service, Introduction to theInternet

Setting up a dial-up service: Installing modem hardware

Installing modem driver

Check if modem available

Install dial-up connectivity

Configure dial-up connectivity and setting DNS

Test connection

Troubleshooting

Getting familiar with the Internet, first surfing

navigation back, forward, stop, refresh, home

Group 1: 9.30 10.00

Group 2: 10.00 10.30

Group 3: 10.30 11.00

Group 4: 11.00 11.30

In the meantime, the other groups discuss about the internet research, they

want to do in the afternoon.


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6. Lesson 3: Internet Research / Documentation / Internet

Explorer / Functionality6.1. Functionality of Microsoft Internet Explorer

MS Internet Explorer is a web browser or Internet browser, giving a full access to theInternet. With the first launch of this program, a wizard is demanding all informationregarding the Internet. All information entered into this wizard can be configured anytime later in the menu at Tools / Internet Options.

A page of starting into the Internet can be configured in Tools / Internet Options inthe tabbed dialogue General. After startup, MS Internet Explorer is trying to load asite from the MS homepage. It is recommended to set the homepage to a nearbylocated web server, in Cambodia it is the web site of the Internet Service Provider

(ISP). For Camnet it is http://www.camnet.com.kh, for Bigpond it ishttp://www.bigpond.com.kh.

The navigation buttons back and forward assist the user in navigating through thetext using a history. The stop button interrupts all loading processes, in case a wrongURL has been clicked or the responding time of a web site is to slow. In case awebsite has a dynamic content (web cameras, statistical data), the refresh buttoncan be used to reload the page from a selected location.

6.2. Using / organizing bookmarks

Doing Internet research, it is important, to find back to a location at any time,

in order to continue research from this web page,

in order to give a reference for a quotation used in a study, in order to see if some new information are given after a period of time.

Therefore, URLs can be stored as Favorites, offering some tools to organize themin a hierarchical structure.

To Save a bookmark, click Favorites / Add to Favorites in the pull down menu, andthe following dialogue appears:

The bookmark (favorite) can be stored under the entered or given name in ahierarchical folder structure, which is being displayed under Favorites in the pulldown menu. Clicking on the push button Create in >> will offer a choice of folders,given by default from Microsoft and other software packages, where the currentbookmark can be stored.


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It is also possible to create newfolders or reorganize and delete

existing links.

To do this, choose Favorites /Organize Favorites from the pulldown menu, and look at theFavorites menu, after making thechanges.

It is also possible to reorganizefavorites in the Favorites menu,using drag and drop functions. Butit is not easy to handle the mouse.

In the navigation bar, there is a button to show thefavorites

The favorites will be displayed in the left part of thebrowser window. However, favorites are alwaysaccessible through Favorites in the pull down menu.


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6.3. Using multiple windows

Using multiple windows can be an advantage to find web pages, without loosing thecontent through clicking on links. It can be also very helpful, to conduct variousresearches at a time. Unfortunately, parallel access to the internet is limited by thelow transfer rates of the modems.One possibility to open another web browser, is to select File / New / Window in thepull down menu. A new browser opens with the same URL as the beforehandopened.

Another option is to click the right mouse buttonabove any link and select Open in NewWindow, to follow this link in a new window.

6.4. Saving documents in a folder

Saving documents can be very helpful, if valuable information shall be saved

if the information shall be displayed again offline

To save internet pages, select File / Save fromthe pull down menu.

Depending on the selected Save as type, Textand graphics, will be saved in various formats.


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6.5. Opening documents again

However, stored documents can beopened again, even if no internetaccess is available. Therefore, selectFile / Open from the pull down menu.

In the following dialogue, a internetpage can be selected from the history,or a file can be opened from a file list,which opens behind a Browse pushbutton.

6.6. History

A history is helpful to find web sites again,when they have been visited before. As theuser tends to click intentionally through web

pages, he sometimes neglects the aspectwhere am I and do I find this place again?.Therefore, MS Internet Explorer protocols ahistory of all base URL being visited, and ahistory list help the user to find web sites again.Click on the folders until you can select theURL.

6.7. Downloading

The internet facilitates alsodownloading of files stored on the

server. If the file type is known bythe users operating system, adialog will pop up to ask the user,whether he likes to open the file(run program) if the file extensionis related to a program or to savethe file to the (hard) disk.


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6.8. URLs

URLs (Uniform Resource Locators) are addresses pointing at a unique location inthe Internet. Entering a URL into your web browser will lead you to the same Internetpage everywhere in the world. A normal URL is consisting of up to 4 components.

the protocol type

the domain name

a file path

a file name

Example (http://www.mlmupc.gov.kh/ministry/cabinet/minister.htm):http: // www.mlmupc.gov.kh / ministry/cabinet / minister.htmProtocol, Separator, Domain Name, Separator, Directory, File name

Protocol type:The protocol

6.9. Discussion

7. Practical Exercise 2: Internet Research

Internet research in groups:

Using search engines and meta search engines

Printing of relevant pages

Saving and opening files and bookmarking pages (adding favorites)

Group 1: 15.00 to 15.30Group 2: 15.30 to 16.00

Group 3: 16.00 to 16.30

Group 4: 16.30 to 17.00

In the meantime, the other groups familiarise with the functionality of MS

Internet Explorer.

Groups presenting the results of their internet research


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8. Lesson 4: Introduction to Outlook Express

Outlook Express is an offline email program, administrating all emails on your computer.

It has a pull down menu to all functions of this program. Below the pull down menu, thereis a tool bar with some basic and most often used functions. The left window belowshows folders containing emails. Folders can contain private emails (Local Folders), ornews from subscribed newsgroups.

8.1. Configuring Outlook Express as an email tool

After starting outlook express, awizard will ask for all informationrequired, to start using email.Firstly, there has to be entered adisplay name, as a Name for thecurrently set-up mail box.


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Secondly, the server names have tobe entered, which handle incomingemails and outgoing emails. This

information is given by your ISP.For incoming emails, there has to bedefined, whether it is a POP3, IMAP,or HTTP server.Most commonly used are POP3servers. For Camnet, the servernames are as displayed on the leftimage.

Thirdly, the account name and yourpassword (optional) has to be entered.If you dont want to enter yourpassword, uncheck rememberpassword.

Finally, the wizard shows you amessage, that the email account hasbeen set up for Outlook Express.


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In order to optimise or configure youremail account, select Tools / Accounts

from the pull down menu.

in the tabbed dialogue Mail, thecurrently installed mail accounts aredisplayed.

Here, you can add new mail accountsby clicking on Add / mail

To configure the current mail account,select the mail account in the list box,then click on Properties.

Now a dialogue will be displayed,showing all properties, stored for anemail account.

The tabbed dialogue General showsbasic information on the mail account.

Only using the apply button will makesure, that the settings will be savedafter rebooting the computer.


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In the tabbed dialogue Servers allproperties on the servers for receiving

and sending email are stored.

8.2. Sending and receiving email

Click on the send/receive button on to

send and receive all emails.

Mails in the outbox will be sent andmoved to sent items, mails receivedwill appear in the inbox.


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8.3. Creating folders

While receiving and sending manyemails, it is recommendable, to storeand organize the letters in differentfolders according to its context.Appropriate folder names are personsnames, organizations or other.

In order to create a new folder, selectFile / Folder / New Folder from thepulldown menu. A new dialogue willappear.

Enter a name and select a location,where the new folder shall be created.

All emails can be moved using drag-and-drop, from one folder to another.

Select a folder to display the emails inthe right frame of the window. UseSHIFT or CRTL while clicking to select

mails displayed in the right window,drag them to your destination folder.

8.4. Using the address book / Storing a senders address into addressbook

Select addresses from the tool bar, to open a dialogue toadministrate your email addresses.


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Click on New / New Contact inthe tool bar, to enter newpersons to your address book.

Enter at least First and Last

name, and one email addressof the person.

Many other tabbed dialoguesare in this window, where allfields can be filled to make aperfect address data base.Because this is not necessaryfor this training, there is nodetailed description about ithere.


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For incoming mails, it can beuseful to store the senders

mail in the address bookwithout retyping the emailaddress. To do so, click onTools / Menu in the pull downmenu.

8.5. Discussion

9. Lesson 5: Functionality of Outlook Express

9.1. Forwarding and replying messages / Using inline text to respond tomessages

If there is a mail in the Inbox, you canreply to the sender by clicking on thereply button in the toolbar.

A new message addressed to thesender will be opened, including theincoming message, which is displayedwith a black bar beside the originaltext. Some mail programs use a >character to inline mail text.

It is now possible to directly answerinside the text without retyping thecurrently received message.Formatting of text is also allowed, butthe user should be aware, that not allemail programs display formatted text.

Files attached in the incoming mail willnot be included in the reply message.


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Mails can be also forwarded to otherrecipients. Click on the Forward

button in the tool bar, and enter theemail addresses from our addressbook, or manually. Files attached on amessage will be forwarded.

9.2. Spell checking

For official emails, it is helpful to passa spell-checker, in order to show away of professional communication.Click on spelling after typing a new

message, to check all words with thedictionary.

However some word can not be foundin a dictionary and have to be ignoredby the spell-checker.

9.3. Exchange of MS Word Documents, (fonts)

In Cambodia, many problems arise inthe field of using unspecified fonts.Therefore, the exchange ofdocuments is highly unsecured.Sending a document in Khmerlanguage does not necessarily secure,that my partner is able to read it,

because he may not avail the requiredfont.Microsoft Windows offers an option, toembed required fonts in a document,that all users can read a MS Word file,although they might not have therequired font. Using MS Word, chooseTools / Options, select the tabbeddialogue Save, and make sure thatthe option Embed true type fonts ischecked.


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However, embedding of one limon font increased the filesize of 1 MB. Because ofthis, it is recommendable to check the option Embed characters in use, if the

recipient does not need to edit the text.

9.4. Communication codex

Using a network or communicating through the internet requires new forms ofcommunication, which are, in some cases less formal. In general, emails should beanswered as they appear. If someone send you a mail, starting with Dear endingwith Regards, it is recommended to answer on the same level. It is always good tokeep a friendly way of communicating, as long as you expect an answer. In someweb communities, the term Netiquette has been spreaded as a means of creatingawareness, that there are always people behind email addresses and networkingnames, who appreciate respect and friendly words.

Nevertheless, it is allowed to start a letter to a group of people with: Hi all,

Dear Colleagues,

To whom it may concern, .

9.5. Sending attachments

An attachment one or many files, attached and being send with anemail. Depending on the size of an attached file, downloading time ofemails increase accordingly. As most email accounts have a limited

space, the sending of email attachments is limited in terms of file size.Most Mailboxes have a limit of 1 MB, but for Cambodia, it is notrecommended to send more than 250 KB via Email.

After clicking on the attach button, a file dialogue opens, and all filesto be attached can be selected. Use SHIFT or CTRL to attachmultiple files, or click the Attach button accordingly.

9.6. Discussion

10. Practical Exercise 3: Using Outlook Express

Setting up an email account with Outlook Express Sending and receiving email

Creating folders / storing messages in folders with drag and drop

Using and updating the address book

(group 1: 9.30 10.00)

(group 2: 10.00 10.30)

(group 3: 10.30 11.00)

(group 4: 11.00 11.30)


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In the meantime, the other groups familiarize with the functionality of MS Outlook

Express.

11. Lesson 6: Technical aspects

11.1. Configuring email for using 2 or more computers

In order to use one email account ontwo computers, some aspects have tobe taken into consideration.

Firstly, it is not desirable, to have twocomputers, where some emails are

stored on one, others are stored onthe other computer. This normallyhappens, as mails are (by default)deleted right after they have beensuccessfully transferred to the mailserver.

It is possible, to leave the mail on themail server, selecting the Properties ofthe mail account (Tools / Accounts).But as every mail box space of storingdata is limited (mostly 1-5 MB), it just

a question of time, until the mail box isreaching its capacity, and untilincoming mails will be refused by theweb server. Therefore, it is desirableto delete messages on the mail box,which are older than a number ofdays. This number should be higherthan the maximum interval (number ofdays), email checked on bothcomputers.

Example: Two accounts are set up,

and mail is checked on bothcomputers within two weeks, set theRemove from server after value to15 days.

For slow internet connections, it isalso possible to define to break apartmessages larger than a certain filesize, in order to avoid the transfer oflarge emails.


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11.2. Configuring Outlook Express

In order to make sure, that outlookexpress is not automaticallyconnecting to the internet, go to Tools/ Options in the pull down menu.

To avoid error messages, while beingoffline, choose the tabbed dialogueGeneral and change the settings asshown on the left hand image.


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In order to make sure, that outlookexpress is not automatically using a

dial up connection, or automaticallyhanging up after receiving andsending emails, check the settings inthe tabbed dialogue as stated in thisimage.

11.3. Data security / privacy

In general, all information given to or provided to or transferred through the Internetare, prone to be accessed by other users of the internet (hackers, students,webmasters). Although many efforts have been spent to make the Internet moresecure, there are still security gaps in many places. It is up to the user to give hisprivate information to anyone. Every computer can be spied by websites, as theprogramming language Java and others giving every webmaster the chance to spy

on the users computers. The same problem can be seen with email. All informationhere can be accessed with little knowledge. Nevertheless, the internet is verypowerful tool and the amount of data being transferred every day is tremendous. Forusing email, there are different possibilities to encrypt or digitally sign messages (e.g.PGP).

11.4. Using WinZip for sending attachments

Winzip is a program to compressdigital data without loosinginformation. It is a tool to pack (or zip)many files or subdirectories into onefile, in order to decrease the transfertime using email or internet. Aseverybody can get a sharewareversion through the internet, it is acommonly used tool for sending andreceiving email attachments ordownloading files from the internet.Zipped files can be discovered by theirfile extension .zip and their contentscan be extracted with WinZip.


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Zipping (compressing): Press theadd button to add files to a currently

opened archive. Create one with theNew button if you want to create anew zip file. Or select the files / foldersto be compressed in WindowsExplorer, the click the right mousebutton to add the files to an archive(.zip file).

Unzipping (decompressing): Press theExtract button, after selecting thefiles to be unpacked in the list box.

Basic settings (e.g. folders, whereunzipped data will be extracted to) arelocated in the pull down menu underoptions / configuration.

11.5. Virus protection approaches

Networking automatically gives computer viruses a good chance to reproduce anddistribute on various computers. Therefore, it is highly recommendable

to keep the virus software up-to-date

to conduct frequent checks on viruses on the system.

The program F-Prot is a tool to scan for viruses on hard disks, floppy disks and in thememory.

The program is a DOS program, andfits on one diskette. In case there areviruses in memory, the program alertsat its startup. As many viruses affect

the boot sector of hard disks andfloppy drives, it is recommendable toprepare a (virus-free) boot diskette,and keep it for the moment, a virusinfects the system.


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Before starting a first scan, it isimportant to look at the options. As

some disinfection procedures cancause corrupted or destroyed files, itis recommendable to select the optionReport only to look if there is a viruson the computer.

In case there are some viruses, asafely stored backup of the hard diskshould be made to protect some filesfrom unrecoverable errors. Then, F-Prot can be started with the optionAutomatic disinfection to clean the

viruses from the hard disk. In case allfiles contents of infected files can beread and used, the disinfection wassuccessful.

11.6. Changing password for email accounts

Changing of passwords for dial-up service and accounts will be up to Mr. SarSovann. He will be introduced into the technical aspects of web administration.

In general, passwords should be replaced after 3 month and on demand in order toavoid misuse and access of not authorized persons.

11.7. Getting access to a Newsgroups Server / Using Newsgroups

Newsgroups are places of discussionin the internet. Every newsgroup canbe subscribed and is designed to acertain topic. In order to set upOutlook Express for accessingnewsgroups, click on the tabbeddialogue News in Tools / Accounts

from the pull down menu.


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A wizard starts to ask about allinformation required to access

newsgroups. Firstly, enter a uniquename for the newsgroup serveraccess.

Secondly enter your email address, ifit is not already displayed.

Thirdly, enter the name of your newsserver provided by your ISP.

For Camnet, it is:

news.singnet.com.sg

Bigpond users use:

news.bigpond.com.kh


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A dialogue informs you that the setupwas successful.

Now, you are asked, if you would liketo download newsgroups from thenew account.

Your computer will download a list ofall newsgroups. This will take someminutes.

Waiting for the list


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Finally the list of all newsgroups onthe server is displayed.

Use the display newsgroups whichcontain function to select one.

Select one and click subscribe, to addit to your subscribing list. Click onsubscribed to see what you have

subscribed already. Click unsubscribeto unsubscribe the newsgroup again.

Click go to, to close the dialogue andto see what are the latest newsabout

Some news have replies to thenewsgroup, there is a + sign beforethe news. Click on it to read whatpeople replied.

Feel free to send an email to thenewsgroup or a participant thereof.

Enjoy using newsgroups. Which groupis your favorite?

11.8. Discussion


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12. Practical Exercise 4: Exploring the world of the internet

Configuring email for using 2 or more computers Configuring Outlook Express

Using Winzip

Using F-Prot to check for viruses

Getting access to a Newsgroups Server

Using Newsgroups

Using Newsgroups

Group 1: 15.00 to 15.30

Group 2: 15.30 to 16.00

Group 3: 16.00 to 16.30

Group 4: 16.30 to 17.00

13. Final Session: Outlook & Evaluation

13.1. Outlook: The future of the internet

How does the Internet affect working structures?

Internet and intranet (LAN) are melting together, it is an easy way of

accessing people. Internet is a way of communication wherever you are.

How does the internet look like in the future?

Broadband access will offer a multitude of opportunities to make use of theinternet. It will be possible to watch videos, participate in videoconferences

and many more. Almost every computer can be a web server, so internet

capacities will increase tremendously in the next years.

13.2. Discussion


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13.3. Evaluation of the training

As a result of the discussion, some aspects of the training were assessed as follows.

tickhere

tickhere

tick here tickhere

tickhere

the training was Excellent Moderate Poor

the content was Too much just right not enough

the length of the trainingwas

too long just right too short

the working paper was / is useless ok very helpful

the use of the pinboard not good ok very helpful

the use of the flip chart not good ok very helpful

the trainer lessons /explanations were

easy tounderstand

ok not tounderstand

Theoretical lessons were too short just right too long

Practical exercises were too short just right too long

Comments:

In general the training was accepted as very good. Due to the limited time frame, theparticipants expressed, that absolute time of practical lessons was too short, althoughhalf of the training consisted of practical lessons. Because of this, the contents submittedduring the training were a bit too much. It was emphasized, that the use of a flip chartwas very helpful for sketches and explanations, and the pinboard was helpful to showthe menus, dialogues and other information.


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Annex 1: Information request form for internet service provider

Information Camnet Bigpond Your Provider

Dial-up service: (*= to be defined with your Internet service provider, ** = optional)

Dial up phone number(s): 023 430 800 023 430 111

User name for dial up:* cabinet-mlmupc gtz.ltd

Password for dial up:* ***** *****

IP Address of PrimaryDomain Name Server:

203.127.100.3 203.35.18.1

IP Address of Secondary

Domain Name Server:

203.35.18.2

Does he provide SoftwareCompression:

Yes Yes Yes / No

Service Phone: 023 724 541

023 724 542

023 430 000

023 430 001 Fax

Proxy Server Name**: proxy.bigpond.com.kh

Email:

Email account Name(s):* cabinet-mlmupc

gdadmin-mlmupcgdcg-mlmupc

gdlmup-mlmupc

gdc-mlmupc

clp-mlmupc

gtz.ltd

gtz.lmpktm.lmp

Email password(s):* ****** ******

Email address: @camnet.com.kh @bigpond.com.kh

Receiving Mail Protocol(POP3, IMAP, HTML):

POP3 POP3 POP3 / IMAP /HTML

Receiving Mail servername:

pop3.camnet.com.kh mail.bigpond.com.kh

Sending mail server name(SMTP):

smtp.camnet.com.kh mail.bigpond.com.kh

Newsgroups:

News server name (NNTP): news.singnet.com.sg news.bigpond.com.kh


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Annex 3: Websearch engines / Regional Websites

www.yahoo.com

www.goto.com

www.webcrawler.com

www.metacrawler.com

www.msn.com

www.altavista.com

Regional Websites:

www.bigpond.com.kh

www.camnet.com.kh

www.moc.gov.kh

www.mlmupc.gov.kh

www.openforum.org

www.mekonginfo.org


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Annex 4: Training schedule

Training schedule: First day

Lesson 1: 30.4. 7.30-8.30 h

Start-up

Introduction of the Group: Experiences, Expectations

How does the Internet work (background and basics)

Requirements to start with the internet

Terminology

Discussion

Coffee break

Lesson 2: 30.4. 8.45-9.30 h

Technical Introduction

Technical setup

How to prepare a computer for dial up connectivity

Information provided by the Internet service provider

How to set up a dial up service on a computer (incl. DNS)

Testing connectivity Discussion

Practical

Exercise 1:

30.4. 9.30-11.30

Gaining Experience in

Getting Access to the

Internet, Defining Topics

of Internet Research

Setting up a dial-up service

Getting familiar with the internet, first surfing

navigation back, forward, stop, refresh, home

Group 1: 9.30 10.00

Group 2: 10.00 10.30

Group 3: 10.30 11.00

Group 4: 11.00 11.30

In the meantime, the other groups discuss about the internet

research, they want to do in the afternoon.

Lunch break

Lesson 3 30.4. 14.00-14.45

Introduction to MS

Internet Explorer

Functionality of Microsoft Internet Explorer Using / organizing bookmarks

Using multiple windows

Saving documents in a folder

Opening documents again

Favorites, history

Downloading,

Discussion

Coffee break

Practical

Exercise 2:

30.4. 15.00-17.00

Internet Research /

Documentation /Internet Explorer

Functionality

Internet research in groups:

Using search engines and meta search engines

Printing of relevant pages

Saving files and bookmarking pagesGroup 1: 15.00 to 15.30

Group 2: 15.30 to 16.00

Group 3: 16.00 to 16.30

Group 4: 16.30 to 17.00

In the meantime, the other groups familiarise with the

functionality of MS Internet Explorer.

30.4. 17.00-17.30 Groups presenting the results of their internet research

Discussion and have a nice public holiday.


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Second day

Lesson 4: 2.5. 7.30 8.30

Introduction toOutlook Express

Configuring Outlook Express as an email tool

Sending and receiving email

Creating folders Using the address book / Storing a senders address into

address book

Discussion

Lesson 5: 2.5. 8.30 9.20

Functionality of

Outlook Express

Forwarding messages

Using inline text to respond to messages

Spell checking

Exchange of MS Word Documents, (fonts)

Communication codex

Sending attachments

Discussion

Coffee break

PracticalExercise 3:

2.5. 9.30 11.30

Using

Outlook Express

Setting up an email account with Outlook Express Getting free email account (if possible)

(group 1: 9.30 10.00)

(group 2: 10.00 10.30)

(group 3: 10.30 11.00)

(group 4: 11.00 11.30)

In the meantime, the other groups familiarise with the

functionality of MS Outlook Express.

Lunch break

Lesson 6: 2.5. 14.00 14.45

Technical aspects

Configuring email for using 2 or more computers

Data security / privacy

Using WinZip for sending attachments

Virus protection approaches Discussion

Coffee Break

Practical

Exercise 4:

2.5. 15.00 17.00

Exploring the world of the

internet

On the web computer:

Chat / shopping (e.g. bookshops) / freeware locations /

Cambodia net

Downloading virus scanner (update)

Group 1: 15.00 to 15.30

Group 2: 15.30 to 16.00

Group 3: 16.00 to 16.30

Group 4: 16.30 to 17.00

In the meantime, the other groups do the following:

Configuring email for using 2 or more computers Using WinZip (incl. Subfolders)

Using Virus-Software F-prot

Final

Session:

2.5. 17.00 17.30

Outlook & Evaluation

Outlook & Discussion:

How does the Internet affect working structures?

How does the internet look like in the future?

Issues the internet can not cover?

Evaluation of the training:

Additional information

Remarks, Comments, recommendations for the next

training


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Annex 5: Results of the Internet Research

Interest in Web Research:

Six different research topics have been defined by the participants, as described in thefollowing pages. They can be seen as examples, showing which results can be madewith

Urban Governance in Indonesia

Land Administration / Land Management in Developing Countries

Land Policy in South Korea / Philippines

Local administrative in Germany or

Construction code in USA

Spanish Soccer News / latest results