2.4 Monitoring Solutions Outlook.ppt [Read-Only] · WebLogic Lotus Domino Exchange Agent-less ... Tivoli OS Monitoring Agents TEC Server Platform: Win 2K TEC DB2 8.2 T E C ... Dedicated

Tivoli Now

© 2006 IBM Corporation1

IBM Tivoli MonitoringIBM Tivoli Monitoring 6.1

Bill Davis

z/OS Program Director

[email protected]

Tivoli Now


Statement Of Direction And Intent

All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice

This presentation represents our current goals and objectivesOur development teams are engaging to further define our product plansWe are listening to customers’ views on the future directions of our solutions

Tivoli Now


ITM 6.1 Overview

The TEP

It’s All About Integration

Micromuse Integration

Product Roadmap

IT Service Management

Agenda

“What matters is how satisfied customers are, how costs are being saved on the supplier side, and how to allow for more creativity and added value at all levels of the organization.” --Erik Brynjolfsson, Director of the Center for eBusiness at MIT

Tivoli Now


Why ITM 6.1?

Reduced Operational CostsConsolidate host and distributed monitoring with one vendorFlexibility to span infrastructure monitoring across entire environmentSimplify vendor managementAgent-less Monitoring via the Universal Agent

Immediate Time to ValueInstalls in an hourEasy-to-use GUISimplified maintenanceShort training cycleNo tme10 framework

Improved IT Service DeliveryImproved performance and availabilityAdvanced automation capabilitiesImproved reporting thru TEP and Tivoli Data Warehouse

Increased Staff ProductivityImproved visualization or real-time and historic eventsCustomized views for operational efficiencyIntegrated with ITM 5 on TEPIntegrated upgrade tools for older Tivoli DM environments

Tivoli Now


ITM 6.1 Architecture

HubTEMS

TDW

Out of the box Monitors

FileSocketAPISNMP

PostODBCScript HTTP Data Provider

WHProxy

Remote TEMS 1

Remote TEMS 2

AgentlessMonitors

TEPS

CLISOAPODBC

CLISOAPODBC

TEPConsole

SQL Interface3rd Party Reporting

SQL Interface3rd Party Reporting

Open Architecture

Highly Scalable from SMB to Largest Enterprise

Extensible at the agent and server level

Fully Integrated Warehousing

Fully Integrated Event Management

Z & Distributed Management

Agentless Monitoring

UA

Tivoli Now


Tivoli Enterprise Portal – More than Visualization

TMS TDW

RDMS

ODBC

Agent-lessAdapter

Out of the box MonitorsTask Execution

• Integrated Warehouse• Full Operational Data• Aggregation and Pruning• Quick Setup

• Available Data Management:• Situations, Workflows, Policies

•Integrated Run-book with Expert Advise• Single Operations Console with Workflow•Supports launch in context and dynamic links

NT : Attribute Groups

NT_Memory

NT_Process

NT_Disk

NT_Processor

DB2 : Attribute Groups…

DB2_BF

DB2_Lock

DB2_Inst

DB2_Partition

SQL : Attribute Groups…

SQL_DB

SQL_Lock

SQL_TBL

SQL_....

•New Topology based views•New Event Assistant•New Common Event Visualization

Tivoli Now


Tivoli Enterprise Portal Features

Easy to use

Quickly displays alerts

Expert Advice

Intelligent Linking

Browser controls

Navigator

Predefined Workspaces

Personalized Views

Persistent Workspace

Cross Enterprise

Tivoli Now


Tivoli Enterprise Portal FeaturesSituation Editor

Workflow Policy Editor

Real Time Data

Historical Data

Graphical Query Builder

Selectable ChartsPieLineBarLinear GaugeCircular GaugeTableEvent Console

Tivoli Now


Logical Views

Logical views allow disparate resources to be grouped together

Useful for creating collections of resources into geographic, functional, or relationship-based groups

Can be used with scalable background images/bitmaps

Tivoli Now


A view can contain real-time or historical information, and views with either type of data can be combined on the same workspace for historical trending

Historical or real time selection

Historical Reporting is Integrated into TEP Views

Select the time for the report date span

Tivoli Now


Pre-defined Historical Summarized Workspaces

Availability

CapacityPerformance

Tivoli Now


Expanding Tivoli Enterprise Portal IntegrationDelivered in 2005:• All Tivoli Resource Monitoring:

ITM 5, ITM 6, OMEGAMON (12 products)• Tivoli Enterprise Console (with more to come in ’06)• ITCAM for SOA, ITCAM for RTT, ITCAM for J2EE• Tivoli Service Level Advisor• Tivoli Business System Manager • Netview for z/OS• z/OS Management Console

(new native z9 Processor Console)

2006:• More Monitoring Agents• Integration with ITADDM (Collation)• System Automation (z/OS & Multiplatform)• Enhancements in TEP integration and Product Linkages• Tivoli Workload Scheduler• Micromuse

Tivoli Now


ITM V6.1

IBM Tivoli Monitoring V6.1 is a monitoring and data storage tool used to improve detection, recognition, and response to incidents affecting the IT infrastructure

With ITM V6.1 you canMonitor cross-enterprise resources (Distributed and z/OS)Establish your own performance thresholds and raise alerts when

thresholds are exceeded or values are matchedCreate situations (conditions to test when monitoring) and automated

responsesTrace the causes leading up to an alertCreate and send commands to systems in your managed enterprise

by means of the Take Action featureCreate comprehensive reports about system conditionsDefine your own queries, using the attributes provided by Tivoli

Enterprise Monitoring Agent, to monitor conditions of particular interest to you

Tivoli Now


Better, Faster, Simpler than ITM 5

POC – 1 afternoonPOC – 3 daysTime to Value

60 minutes2 daysInstall time

TEP new heart & soul of ABSM products

Web health console rarely used by customers

Dashboard usability

4 hours to install & get SLA resultsWeeksTime to value for TSLA

Minutes (via UA)Weeks (ETL development)Customized Monitor Warehousing

Fully Integrated, highly intuitive (Installs in minutes)

ETL process; Crystal reports, custom reporting via up-sell (Days to install)

Warehouse Reporting

Integrated bi-directional consolesExternal console onlyIntegration with TEC

< 1%3-10%Agent CPU (average)

22 MB *90 MBAgent Memory (average)

ITM V6ITM V5

DM Customers - Fast & Easy Upgrade to ITM 6ITM 5 Customers - Coexistence with ITM 6OM customers – Straight Upgrade to ITM 6 * Agent memory can be as small as

6MB with no Historical Data Collection

Tivoli Now


Platforms Databases Applications BusinessIntegration

Web Infrastructure

Messaging &Collaboration

Unix

IBM Tivoli monitoring spans the breadth of your IT environment and provides fast time to value because it’s so easy to deploy!

UniversalAgent

Windows

Cluster(s)

Linux

z/OS

VMWare

OS/400

DB2(Z & Distributed)

Oracle

SQL

Sybase

Informix

z/VM

SAP

.NET (full suite of MS apps)

Citrix

Siebel

Tuxedo

Web Services

CICS

SOA

IMS

WebSphereMQ

WebSphereMQ

Integrator

WebSphere(Z & Distributed)

IIS

iPlanet

Apache

WebLogic

LotusDomino

Exchange

Agent-lessAdapterURL, SNMP, File,Socket, UDB….AgentQuick attach API

70+ CustomPackagesavailable formodification

Netcool

Integrated End to End Support for Heterogeneous EnvironmentsAvailable with IBM Tivoli Monitoring 6.1, OMEGAMON & Composite Application Manager

Tivoli Now


TEMS HUBPlatform: Win 2K

WH

TEP Desktop Client

TEP Browser Client

TEP ServerPlatform: Win 2K

ODBC connection

WarehousePlatform: AIX 5.3

DB2 8.2

Tivoli OS Monitoring Agents

TEC ServerPlatform: Win 2K

TEC

DB2 8.2

TEC Event forwarding and sy

nchronizationDB2 8.2

AIX Remote TEMS

Linux Remote TEMS

Solaris Remote TEMS

Warehouse Proxy AgentsPlatform: Win 2K

TEPS

Tivoli Event ConsoleDynamic filter: ip address

Windows RemoteTEMS

Long term Historical report requests

Environment SummaryServers: 28 totalAgents: 10,200 total

Configuration:- LAN Environment- All Default situations enabled- Historical data collection enabled- 250 to 1500 agents/remote- 3 to 10 minute heartbeat interval

Dat

a up

load

Tivoli Now

© 2006 IBM Corporation6/08/2006

Universal Agent

File Collects information from sequential filesSocket Provides support for resource connected through TCP/IP or UDPAPI Provides a set of API calls that can be used from applications, batch files,

scripts, or console commandsPost Accepts console commandsHTTP Monitors Web sitesSNMP Includes SNMP components and trap supportODBC Integrates data from ODBC data sourcesSCRP Script DP allows to integrate data from custom scripts

Universal AgentUniversal Agent

APIAPI

SOCKSOCKFILEFILE

HTTPHTTPODBCODBC

POSTPOSTSNMPSNMPSCRPSCRP

Tivoli Now


Dedicated Best Practices TeamOur High Impact Best Practices team will work with Business Partners, Services, and

Customers to accelerate the adoption of ITM 6.1 by reducing Barriers to Adoption and providing Free Add-ons

Information Exchange web siteIBM provided monitoring solutions (23 – 32 – 50 – 71 – 90+ ready today)Document Best Practices product usage

ITM SDK – A range of simple integrationoptions expands the Tivoli Monitoring portfolio rapidly through active technologypartnering

Supported by:Internal IBM development Dedicated TeamBusiness Partners

http://www-306.ibm.com/software/tivoli/features/monitoring-best-practices/index.html

Tivoli Now


Universal Agent Monitoring Solutions Available Today

AKARA SAN ApacheAPC UPS & PDUAS/400 (i5/OS)Bay NetworksBlackberry ServerBrocadeCiscoCitrix Published ApplicationsCompaq Insight ManagerCompaq/DEC Tru64Comptek/VMSComputer Network Technology SANCybermationDB2 Diagnosis Log FileDB2 Health and Query PatrollerDEC Tru64 UNIXEMC CLARiiON StorageFileNet Content MgrHP Hardware IBM BladeCenterIBM Director

IBM Continuous Data ProtectionIBM High Availability Cluster Multi-Processing (HACMP) for AIX IBM HTTP ServerIBM Tivoli Storage ManagerIBM Tivoli Directory ServerIBM Websphere Interchange ServerIIS and Web ServicesInformixITM Data Warehouse self monitoringINTERCOPE FaxPlux/OpenJava Log4jMcData FibreChannel SAN SwitchNDG SoftwareNetwork ApplianceNetware Oracle RACPowerware UPSSBB Software Shiva HardwareSolaris ZonesSymantec pcAnywhereUnisys

IBM Tivoli Open Process Automation LibraryIntegrated extensions for IBM Tivoli Service Management applications

Tivoli Now


Every ITM v5 Customer should install ITM v6

Tivoli Enterprise Portal provides direct Visualization Benefits for ITM 5 Agents as installed (no Rip and Replace):

– Deploy ITM6 Adapter to existing ITM 5 endpoints

– Enable rich data visualization of ITM 5 data

– Administration still TME based.

IBM Tivoli Monitor v5 PACs feed new TDW for enhanced Warehouse capabilities

– Direct Feed of ITM 5 data providing warehouse capabilities with ITM 5 agents

– ITM 5 can use old or new TDW

Co-Existence between ITM 5 & ITM 6 is a critical requirement, ensuring smooth transition for out customers.

Leverage your ITM 5 Deployment with Direct Interoperability for Visualization and Operational Warehousing from ITM v6.1 Capabilities

Interoperability with IBM Tivoli Monitoring V5

Tivoli Now


Tivoli Enterprise Console views in TEP

TEC 3.9.1 Integrates as a view in the Tivoli Enterprise Portal

Bi-Directional Event integration ensures ITM & TEC present data consistently

TEC Views can be integrated into workspaces with specific context

– Show events relevant to a single resource

– Show all events depending on workspace

Tivoli Now


TEC Launch in Context

Event arrives for operator who wants to do a drill-down.

Right click on TEC event, newsub-menu available, go to ITM situation results.

Launches into situation results workspace.

Target Availability – 3Q 06

Tivoli Now


TBSM Launch in Context

TBSM operator receives a critical alert against the Online Ordering system. The operator drills down in TBSM and sees that there is a problem with one of the production DB2 subsystems. The Business Impact View shows that this particular subsystem is also used by 3 other production applications. Using TBSM “Take Action”, the operator launches OMEGAMON XE for DB2 going directly to the situation results page the event in TEPTarget Availability - 3Q 06

Tivoli Now


OM for zTEC / NetView ITCAMTBSM / TSLA

Executive Dashboard

Service Level Reporting

Launch in Context

Integration with Automation Solutions Available TodayUse the TEP integration between ITM and the other Automation

Solutions for a Complete Availability Solution

Tivoli Now


ITM Agents supported by TSLA 2.1.1 include: ITCAM for SOA, OMEGAMON XE for Mainframe Networks, Windows Servers, Unix,

Linux, OS/400, DB2, Sybase, Oracle, MS SQL Server, Active Directory, MS Exchange, ITM 5.1 PAC Integration, MS .NET

Simplified Tivoli Service Level Advisor integration

Manage SLAs based on ITM agents and the new data warehouse

Simplified integration with ITM v6.1 and the data warehouse

“Best Practice SLA Metrics” -shipped for selected ITM v6.1 agents

Workspace created at the Enterprise level for Service Level Agreements

WarehouseProxy

AgentAgent Agent Agent

Tivoli Enterprise Monitoring

Server

Monitoring Agents

Warehouse Database

Tivoli Now


TADDM and Tivoli Monitoring

TADDM Configuration informationTADDM Change History

information

TADDM Application Structure and Change

History data

Visualize application structure and configurations with monitoring data

Correlated application configuration change to application health to reduce MTTR

Quickly identify non-monitored/misconfiguredTivoli monitoring agents

Tivoli Now


ITM Express

Consume-ability and Rapid Value DistinguishThe IBM Express Program

Simplified Packaging and Pricing Provide an SMBSolution for the first time

Single Server Install (Windows Only)Support up to 100 Servers with Simpler LicensingPackage includes OS Agents, Universal Agent and Active Directory Agent

Easy to Upgrade to Enterprise- Only Express offering in IBM that isn’t rip and replace

Changes the Game for SMBs Enables our Business Partners

Tivoli Now


TEP Event AssistantCore Requirements to TEP Situation Event Console delivering 3Q ‘06

Alleviate the need for a Service Desk in a SMB CustomerImprove notes collection/retentionSupport ownership Support attachments to event records Better persistence and search ability of closed eventsQuick Acknowledge (Customer feedback item) - ability to 1 click acknowledge eventsLaunch to access Problem Determination Tools

Customer Validation with Enterprise and BPs

Roadmap – Future Items under considerationService Desk Integration (InfoMan, …)Push TransferIBM Event Tools integration – TEC, TBSM, Micromuse

Tivoli Now


Tivoli Now


Tivoli Now


View Similar EventsAnd mean time to repair

Tivoli Now


General Approach to Netcool IntegrationCombine

Combine Assets from Netcool and Tivoli for Broadest Possible Solution.Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products

IntegrateAppropriate Portfolio Integration Starting ImmediatelyIntegrate and Converge Roadmaps Underway• Customers and Business Partners are Key to this Effort

ConvergeConverged Solutions in Key Areas Combining Tivoli and Netcool Technology

These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete

Tivoli Now


Monitoring and Event Structures

Event Solution with:Scale, Performance and

Resiliency of OMNIbusRich and Robust

Correlation of TECCommon Event ViewerConverge Monitoring with

combined assets

Integrate all Netcool xSMswith TEP/TMS:

SituationsOperational WarehouseWorkspaces

Deliver ITCAM solutions based on:

ISMs for lightweight response monitoring

ASMs for Web

Expand Breadth of Monitoring across Tivoli and Micromuse

Enable any to any event consolidation

Enable TEC and OMNIbusbi-directional eventing

ConvergeIntegrateCombine

2Q 06 July 2006 2007

Estimated Timeline

Tivoli Now


OMNIbusEvent DashboardRapid In Memory

Event storeLots of Customization

Monitoring and Event Structures

Integrate Netcool Displays in Tivoli Enterprise PortalAnywhere to Anywhere Event ConsolidationSupport co-existence and integration of Event SystemsBroaden Monitoring by Combining Tivoli and Netcool Assets within IBM Tivoli Monitoring

TECEvent Dashboard

Complex CorrelationLots of customization

ISMs, ASMs, SSMS

Servers, DBs, Appls, Agents

ITMServers, DBs, Appls, Agentless…

SSMs, ASMs, ISMs

Servers, DBs, Appls, Agents

ITCAMRTT, WS,

J2EE, SOA

ISMs,ASMs*

Tivoli Now


Integrated Micromuse

OS agent as another data provider to

TEP

TEC Console enabling Micromuse Agents to now send events natively to TEC via ITM

V6 for a Tivoli-centric installation

“NEW” Performance Views on Micromuse Data in TEP. This Micromuse heritage active

data can be warehoused, used in event policies, fed to BSM or the CMDB from TEP

Integrated OMNIbus Active Event List can now accept data directly from ITM V6, OMEGAMON and ITCAM. Net: All data in the TEP can now go to OMNIbus for a

Micromuse-centric installation

Events between

OMNIbus and TEC can be

synchronized for any

configuration desired

Tivoli Now


ITM v6.1 #4Embedded eWASTake Action

Enhancements

ITM v6.1 #1ITM ExpressISV Enablement

Through 2006, ITM is a constant drumbeat of new agents, and enhancements to the consolidation environment

1Q/2006 2Q/2006 3Q/2006 4Q/2006

ITM v6.2External User Admin5.1 -> 6.2 upgradeInstall EnhancementsDynamic AffinitiesTEP CMDB Context

TopologyTEP Graphing

EnhancementsCBE Events

4Q/2005

ITM v6.1Simplified MonitoringSimplified Granular

WarehousingPolicy & Workflow

ManagementExpert AdviceTivoli Enterprise PortalLight Weight AgentsDM MigrationITM v5 Coexistence

IBM Confidential

1Q/2007

Improve Expert Advice, performance, infrastructure flexibility and scalability with every update

WindowsActive DirectoryAIXSolarisLinuxHPUXi5/OSDB2OracleMS SQL ServerSybaseMS Exchange

VMware ESXCitrixMS Virtual Server

SAPMS Cluster ManagerJMXActive Directory

(update)Database agents on

LinuxLinux on Power

support

MS .NET MS SQL Server (update)DB2, Oracle (update)OS Virtualization(AIX, Solaris)

SiebelLotus Domino

ITM v6.1 #2 & #3FirewallEvent AssistantDynamic Workspace

LinkingITM Infrastructure ViewsWPA on LinuxAIX stackRemove 777 permissions

Agents

TMS

OMEGAMON XE 4.1.0

Tivoli Now


Continued IBM Tivoli Monitoring Enhancements in 2006

Continue the Momentum with ITM 6OPAL Best Practices Library & Development Customization support More New Features - Deliver Critical Innovations to Server Infrastructure

More New Agents - Steady introduction of new and enhanced agentsIncrease Breadth of Microsoft Managed Functions (starting with Clusters)Leverage 2-way communications with customers and business partners to prioritize key enhancementsContinually deliver features, enhance scalability, serviceability, leverage best practices

Tivoli Now


85% of problems are caused by IT making changes to the environment

85%85%

80%80%80% of problems are reported by users

Customers become the IT Systems Test Team

IT Users:customerIT Users:Systems Test!

Source: Tivoli Primary Research 2005

IBM IT Service Management?

Tivoli Now


Open and federated Change and Configuration Management Database (CCMDB)Proven technology for integrating ‘Process to Product’ -- including third-party vendors Based on self-managing autonomic technologies and best practices such as ITIL and eTOMBuilt on an SOA architecture, and can manage and secure SOA environments

The industry’s most comprehensive set of products, services and solutions

Change and ConfigurationManagement Database (CCMDB)

Server, Network and Device

ManagementStorage

ManagementSecurity

ManagementBusiness

ApplicationManagement

Service Delivery

& SupportService

DeploymentInformation

ManagementBusinessResilience

IT CRM & Business

Management

IBM IT Service Management

IT Operational Management Products

IT Service Management Platform

IT Process Management Products

Best Practices

IBM IT Service Management – Innovation that Matters

Tivoli Now


Change and ConfigurationManagement Database (CCMDB)

Server, Network and Device

ManagementStorage

ManagementSecurity

ManagementBusiness

ApplicationManagement

Service Delivery

& SupportService



IT CRM & Business

Management





Best Practices

IBM Tivoli CCMDB available in June 2006!

The CCMDB Simplifies Architectural Complexity

"The IBM IT Service Management strategy promises to provide greater value through enhanced product integration and visualization.”

–– Yves Vlamijnck, Team Manager, Network & IT Monitoring, Belgacom

Poorly managed change causes 80% of incidents in large environments

Tivoli Now


IT Process Managers Bridge Organizational Silos




Best Practices



Available Now!

Service Delivery

& SupportService



IT CRM & Business

Management

Automates IT management processes for rapid responsiveness and greater flexibilityBased on experience applying ITIL, eTOM, CoBIT and CMMI in customer environmentsExtends autonomic computing technology experience to people, processes and information

Available in 2H 2006!

Availability Process Manager

Release Process Manager

Storage Process Manager

Capacity Process Manager

Financial Assessment

Process Manager

Future Directions

SecurityProcess Manager

Service LevelProcess Manager

AssetProcess Manager

Change andConfiguration Management

(embedded in the CCMDB)

Service Continuity

Process Manager

Tivoli Now


Products include:• Tivoli Access

Manager• Tivoli Identity

Manager• Tivoli Federated

Identity Manager• Tivoli Directory

Server• Tivoli Directory

Integrator• Security

Compliance Manager

Security Management

Products include:• Tivoli Storage

Manager• Tivoli Continuous

Data Protection for Files

• TotalStorage Productivity Center

Storage Management

Products include:Tivoli Enterprise Console

• Tivoli Monitoring• Tivoli

OMEGAMON• Tivoli NetView• Tivoli Remote

Control• Tivoli Systems

Automation• Tivoli Workload

Scheduler• Tivoli Provisioning

Manager• Tivoli

Configuration Manager

• Tivoli Decision Support for z/OS

• Netcool/OMNIbus• Netcool/Proviso• Netcool/Precision• Netcool/Monitors

Server, Network & Device Management

Products include:Tivoli Composite Application Manager

• Tivoli Business Systems Manager

• Tivoli Intelligent Orchestrator

• Tivoli Service Level Advisor

• Tivoli License Manager

• Tivoli License Compliance Manager

• Netcool/Impact• Netcool/RAD

Business ApplicationManagement





Best Practices


Tivoli Product PortfolioAvailable TODAY!

Integrated across silos through the ITSM platform to the IT process management products

Tivoli Security Operations ManagerTivoli Security Operations Manager

NEW

Tivoli Now


IBM Tivoli Monitoring

Reduced Operational CostsConsolidate distributed monitoring with one vendorFlexibility to span infrastructure monitoring across entire environmentSimplify vendor managementAgent-less Monitoring via the Universal Agent

Immediate Time to ValueQuick InstallEnd to End Views of AppsEasy-to-use GUISimplified maintenanceShort training cycle

Improved IT Service DeliveryImproved performance and availabilityAdvanced automation capabilitiesImproved reporting thru TEP and Tivoli Data Warehouse

Increased Staff ProductivityImproved visualization or real-time and historic eventsCustomized views for operational efficiencyIntegrated with ITM 5 on TEPIntegrated upgrade tools for older Tivoli DM environments

Tivoli Now


Questions

Tivoli Now


Tivoli Now


Disclaimers and TrademarksNo part of this document may be reproduced or transmitted in any form without written permission from IBM Corporation.Product data has been reviewed for accuracy as of the date of initial publication. Product data is subject to change without notice. Any statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.THE INFORMATION PROVIDED IN THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IBM EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements (e.g. IBM Customer Agreement, Statement of Limited Warranty, International Program License Agreement, etc.) under which they are provided. IBM customers are responsible for ensuring their own compliance with legal requirements. It is the customer's sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer's business and any actions the customer may need to take to comply with such laws. The following terms are trademarks or registered trademarks of the IBM Corporation in either the United States, other countries or both: DB2, e-business logo, eServer, IBM, IBM eServer, IBM logo, Lotus, Tivoli, WebSphere, Rational, z/OS, zSeries, System z.Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States and/or other countries.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.UNIX is a registered trademark of The Open Group in the United States and other countries.Linux is a trademark of Linus Torvalds in the United States and other countries.Other company, product, or service names may be trademarks or service marks of others.ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.IT Infrastructure Library® is a Registered Trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce.

Documents

2.4 Monitoring Solutions Outlook.ppt [Read-Only] · WebLogic Lotus Domino Exchange Agent-less ... Tivoli OS Monitoring Agents TEC Server Platform: Win 2K TEC DB2 8.2 T E C ... Dedicated