2.4 Articulating Lessons Identified 2010

8/9/2019 2.4 Articulating Lessons Identified 2010

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Lesson Topic 2.4

2.4.1

Articulating LessonsIdentified

Learning Objective

To highlight the importance of well

articulated LIs using the appropriateformat and to provide techniques to

make a LI well articulated.


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Lesson Topic 2.4

Human beings, who are almost

unique in having the ability to learn

from the experience of others, are

also remarkable for their apparent

disinclination to do so.

Douglas Adams


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Lesson Topic 2.4

Importance

LIs recommend changes

Humans are naturally resistant to

change

Changes cost time and money that

must be justified

LIs are for sharing knowledge

They must be articulated in a way that

enables sharing

Appropriate format

Appropriate language2.4.3


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Lesson Topic 2.4

Lives are at stake!


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Lesson Topic 2.4

Using the O-D-C-Rformat for a LI

Observation: What happened that

was good or bad? A FACT

Discussion:W

hy is this worthconsidering further? What else is

relevant?

Conclusion:W

hat were the rootcause(s)?

Recommendation: What should be

done to fix the root cause(s)

2.4.5


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Lesson Topic 2.4

Writing a Discussion

Use Plain English

Cover consequences and causes:

What?Where?

When?

Why?

How?

Who?

Support the Conclusions:

Inductive and Deductive logic2.4.6


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Lesson Topic 2.4

The Power of Logic


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Lesson Topic 2.4

Inductive Reasoning

Similarideas support the conclusion

but do not ensure it

Ideas: The ice in the fridge is cold

The ice rink is cold

The drink with ice is coldConclusion:

All ice is cold

2.4.8


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Lesson Topic 2.4

Deductive Reasoning

The ideas necessitate the conclusion

Ideas:

Socrates is a manAll men are mortal

Conclusion:

Socrates is mortal

2.4.9


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Lesson Topic 2.4

Incorrect Flow inDeductive Reasoning

Be careful!:

Ideas:

Socrates is a man Socrates is mortal

Conclusion:

All men are mortal

2.4.10


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Lesson Topic 2.4

Check the Facts!

Read the handout

The logic is sound, but the facts it is

based on are notBEWARE OF LESSONS THAT

SOUND LIKE COMPLAINTS!

Not enough staffNot enough money

Staff are incompetent


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Lesson Topic 2.4

Using the O-D-C-R Format

Observation

Discussion

Conclusion

Recommendation

Fact A Fact B

Dis D

Dis FDis C Dis E

Rec YRec X

Conc W

Dis G

2.4.12


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Lesson Topic 2.4

O-D-C-R Exercise

You each have a number of

sentences and an O-D-C-R layout

Put the sentences on the O-D

-C orR

part of the layout according to where

you think they belong

Draw lines from sentences in O to D

to C to R to connect sentences that

support each R

Identify excess sentences

2.4.13


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Lesson Topic 2.4

Review

Why is articulating LIs well so

important?

Name the 4 elements of a NATO LI

Why are these important?

Give two types of reasoning for use

in a LI write up

1.1.14


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Lesson Topic 2.4

15

Best Practice (BP)

- A technique, process or

methodology, that

contributes to theimproved performance of

an organisation.

Common Operational Issue

(COI)

- Common recurring

problems which are faced

by all Operational

Headquarters

JWC Best Practices


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Lesson Topic 2.4

16

JOC Incident HandlingProcedures

2.4.16


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Lesson Topic 2.4

Elements of a Best Practice

Title:

Context: The context of the

problem/situation that the BPresolves

Process: The BPs process/products

Benefit: How the BP saves money,time, &/or resources

2.4.17


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Lesson Topic 2.4

Current BP process

BP BP

JWC

BPDb

JWC

BPDb

1. Someone

within NATO

submits a Best

Practice

2. JWC LLB refines BP

in terms of wording,

clarity justification,

etc

4. BP then

published on the

JWC BPDb

BP

3. BP given

to SME to

validate

JWC SMEJWC LLBJWC

BPDb


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Lesson Topic 2.4

New Best Practice proposal

BPp BPpBP BP

BP BP

1. Someone

submits a

potential Best

Practice to JWC

LLB

2. JWC LLB refines

BPp appropriately:

clarity, justification

etc

3. BPp sent to the BP

community OPRs.

4. BP Community

selects the Best

Practice from the

selection of BPs

BP

5. Chosen BP then

published on the

JWC BPDb

NATOBP

JWC LLB

- Tasked to send

any BPp that may be

better than the

original BPp.

BP Community

BPp = Potential Best Practice : BP =Best Practice : LLB = Lessons Learned Branch

JWC

BPDb

JWC

BPDb

JWC

BPDb


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Lesson Topic 2.4

New Best Practice Proposal

Encourages greater NATO involvement

Broader capture & distribution ofBPs

Final BPs are validated throughout NATO

not just at JWC


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Lesson Topic 2.4

Mr John RedmaynePrincipal Operational Research Analyst,

Production Branch

Joint Analysis and Lessons Learned

Centre

Introduction

Documents

2.4 Articulating Lessons Identified 2010