EHP4 for SAP ERP 6.0September 2010EnglishCredit Memo Processing (204)SAP AGDietmar-Hopp-Allee 16610 !all"orfGerman#$%siness Pro&ess Do&%mentationSAP Best Practices 're"it (emo Pro&essing )204*+ $PDCopyright, 'op#right 2010 SAP AG. All rights reser-e". .o part of this p%bli&ation ma# be repro"%&e" or transmitte" in an# form or for an# p%rpose /itho%t the e0press permission of SAP AG. 1he information &ontaine" herein ma# be &hange" /itho%t prior noti&e. Some soft/are pro"%&ts mar2ete" b# SAP AG an" its "istrib%tors &ontain proprietar# soft/are &omponents of other soft/are -en"ors. (i&rosoft3 !in"o/s3 E0&el3 4%tloo23 an" Po/erPoint are registere" tra"emar2s of (i&rosoft 'orporation. 5$(3 D$23 D$2 6ni-ersal Database3 S#stem i3 S#stem i73 S#stem p3 S#stem p73 S#stem 03 S#stem 83 S#stem 8103 S#stem 83 8103 83 iSeries3 pSeries3 0Series3 8Series3 eSer-er3 89:(3 894S3 i794S3 S9;03 4S9;03 4S94003 AS94003 S9;0 Parallel Enterprise Ser-er3 Po/er:(3 Po/er Ar&hite&t%re3 P4!ER6&elsi%s3 an" other $%siness 4bBe&ts pro"%&ts an" ser-i&es mentione" herein as /ell as their respe&ti-e logos are tra"emar2s or registere" tra"emar2s of $%siness 4bBe&ts S.A. in the 6nite" States an" in other &o%ntries. $%siness 4bBe&ts is an SAP &ompan#.All other pro"%&t an" ser-i&e names mentione" are the tra"emar2s of their respe&ti-e &ompanies. Data &ontaine" in this "o&%ment ser-es informational p%rposes onl#. .ational pro"%&t spe&ifi&ations ma# -ar#.1hese materials are s%bBe&t to &hange /itho%t noti&e. 1hese materials are pro-i"e" b# SAP AG an" its affiliate" &ompanies )CSAP Gro%pC* for informational p%rposes onl#3 /itho%t representation or /arrant# of an# 2in"3 an" SAP Gro%p shall not be liable for errors or omissions /ith respe&t to the materials. 1he onl# /arranties for SAP Gro%p pro"%&ts an" ser-i&es are those that are set forth in the e0press /arrant# statements a&&ompan#ing s%&h pro"%&ts an" ser-i&es3 if an#. .othing herein sho%l" be &onstr%e" as &onstit%ting an a""itional /arrant#., SAP AG Page 2 of SAP Best Practices 're"it (emo Pro&essing )204*+ $PDIconsIcon Meaning'a%tionE0ample.oteRe&ommen"ationS#nta0E0ternal Pro&ess$%siness Pro&ess Alternati-e9De&ision 'hoi&eTypographic ConventionsType Style DescriptionExample text !or"s or &hara&ters that appear on the s&reen. 1hese in&l%"e =iel" names3 s&reen titles3 p%shb%ttons as /ell as men% names3 paths an" options.'ross-referen&es to other "o&%mentation.E0ample te0t Emphasi8e" /or"s or phrases in bo"# te0t3 titles of graphi&s an" tables.E>A(P?E 1E>1 .ames of elements in the s#stem. 1hese in&l%"e report names3 program names3 transa&tion &o"es3 table names3 an" in"i-i"%al 2e# /or"s of a programming lang%age3 /hen s%rro%n"e" b# bo"# te0t3 for e0ample3 SE?E'1 an" 5.'?6DE.Example textS&reen o%tp%t. 1his in&l%"es file an" "ire&tor# names an" their paths3 messages3 so%r&e &o"e3 names of -ariables an" parameters as /ell as names of installation3 %pgra"e an" "atabase tools.EXAMPLE TEXTDe#s on the 2e#boar"3 for e0ample3 f%n&tion 2e#s )s%&h as F2* or the ENTER 2e#.Example textE0a&t %ser entr#. 1hese are /or"s or &hara&ters that #o% enter in the s#stem e0a&tl# as the# appear in the "o&%mentation.

:ariable %ser entr#. Pointe" bra&2ets in"i&ate that #o% repla&e these /or"s an" &hara&ters /ith appropriate entries., SAP AG Page ; of SAP Best Practices 're"it (emo Pro&essing )204*+ $PDContents1 P%rpose.................................................................................................................................. 72 PrereE%isites.......................................................................................................................... 72.1 (aster Data an" 4rgani8ational Data............................................................................. 72.2 $%siness 'on"itions........................................................................................................ 62.; Roles............................................................................................................................... F; Pro&ess 4-er-ie/ 1able......................................................................................................... F4 Pro&ess Steps........................................................................................................................ F4.1 Sales 4r"er Entr#............................................................................................................ F4.2 Remo-e $illing $lo&2....................................................................................................... 4.; $illing............................................................................................................................. 107 =ollo/-6p Pro&esses............................................................................................................ 116 Appen"i0.............................................................................................................................. 126.1 Re-ersal of Pro&ess Steps............................................................................................ 126.2 SAP ERP Reports......................................................................................................... 1;6.; 6se" =orms................................................................................................................... 14, SAP AG Page 4 of SAP Best Practices 're"it (emo Pro&essing )204*+ $PDCredit Memo Processing1 Prpose1he 're"it (emo pro&ess is %se" to appl# a &re"it to a &%stomer a&&o%nt on&e #o% ha-e "etermine" that a &%stomer has been o-er&harge" as a res%lt of a pri&ing or sales ta0 rate error. An 5n-oi&e 'orre&tion ReE%est is then &reate" /ith the amo%nt to be &re"ite"3 an" pla&e" on a billing blo&2 for re-ie/. 5t m%st then be release" to be&ome billing rele-ant3 an" appear on the billing "%e list. 1he perio"i& billing pro&ess &reates a &re"it memo to be sent to the &%stomer3 an"posts an a&&o%nting "o&%ment.2 Prere!isites2"1 Master Data and #rgani$ational DataS%P &est Practices Standard 'alesEssential master an" organi8ational "ata /as &reate" in #o%r ERP s#stem in the implementation phase3 s%&h as the "ata that refle&ts the organi8ational str%&t%re of #o%r &ompan# an" master "ata that s%its its operational fo&%s3 for e0ample3 master "ata for materials3 -en"ors3 an" &%stomers.1his master "ata %s%all# &onsists of stan"ar"i8e" SAP $est Pra&ti&es "efa%lt -al%es3 an" enables #o% to go thro%gh the pro&ess steps of this s&enario. %dditional Master Data (De(alt 'ales)Go% &an test the s&enario /ith other SAP $est Pra&ti&es "efa%lt -al%es that ha-e thesame &hara&teristi&s.'he&2 #o%r SAP E'' s#stem to fin" o%t /hi&h other material master "ata e0ists.)sing *or #+n Master DataGo% &an also %se &%stomi8e" -al%es for an# material or organi8ational "ata for /hi&h#o% ha-e &reate" master "ata. =or more information on ho/ to &reate master "ata3 see the (aster Data Pro&e"%res "o&%mentation.6se the follo/ing master "ata in the pro&ess steps "es&ribe" in this "o&%ment+Master , #rg" data'ale Master , #rg" data details Comments(aterial H11 1ra"ing Goo" for Reg. 1ra"ing )(RP planning*no Serial no"- no .atchSee se&tions Business Conditions an"Preliminary Steps(aterial H12 1ra"ing Goo" for Reg. 1ra"ing )reor"er point planning*no Serial no"- no .atchSee se&tions Business Conditions an"Preliminary Steps(aterial H20 1ra"ing Goo" for Reg. 1ra"ing )reor"er point planning* 4nl# %se if #o% ha-e a&ti-ate" the b%il"ing blo&2 Serial Number Management (126)., SAP AG Page 7 of SAP Best Practices 're"it (emo Pro&essing )204*+ $PDMaster , #rg" data'ale Master , #rg" data details Comments+ith serial nm.ers/ no .atchSee the se&tions Business Conditions an" Preliminary Steps.(aterial H21 1ra"ing Goo" for Reg. 1ra"ing )reor"er point planning*no Serial no"- .atch controlled (01p" Date)4nl# %se if #o% ha-e a&ti-ate" the b%il"ing blo&2 Batc Management (11!).See se&tions Business Conditions an"Preliminary Steps.(aterial H22 1ra"ing Goo" for Reg. 1ra"ing )reor"er point planning*no Serial no"- .atch controlled (2I2# strategy)4nl# %se if #o% ha-e a&ti-ate" the b%il"ing blo&2 Batc Management (11!).See se&tions Business Conditions an"Preliminary Steps.(aterial =2 =inishe" Goo" (1S for Pro&ess 5n"%str# )PD planning*no Serial no"- +ith .atch (01p" Date)4nl# %se if #o% ha-e a&ti-ate" the b%il"ing blo&2 Batc Management (11!).See se&tions Business Conditions an"Preliminary Steps.(aterial =126 =inishe" Goo" (1S for Dis&rete 5n"%str# )PD planning*+ith Serial no"- +ith , +,o .atch (2I2# strategy)4nl# %se if #o% ha-e a&ti-ate" the b%il"ing blo&2 Serial Number Management (126).See se&tions Business Conditions an"Preliminary Steps.Sol"-to part# 100000 '%stomer "omesti& 00 Go% &an test the s&enario %sing another "omesti& &%stomerShip-to part# 100000 '%stomer "omesti& 00Pa#er 100000 '%stomer "omesti& 00Plant 1000)1100*Storage ?o&ation10;091040)11;091140*Shipping Point1000)1100*Sales organi8ation1000Distrib%tion &hannel10Di-ision 102"2 &siness Conditions1he b%siness pro&ess "es&ribe" in this Business Process "ocumentation is part of a bigger &hain of integrate" b%siness pro&esses or s&enarios. As a &onseE%en&e3 #o% m%st ha-e &omplete" the follo/ing pro&esses an" f%lfille" the follo/ing b%siness &on"itions before #o% &an start going thro%gh this s&enario+, SAP AG Page 6 of SAP Best Practices 're"it (emo Pro&essing )204*+ $PD&siness condition ScenarioGo% ha-e &omplete" all rele-ant steps "es&ribe" in the $%siness Pro&ess Do&%mentation Prere#$ Process Steps (1%&). Prere#$ Process Steps (1%&)5n or"er to r%n thro%gh this s&enario3 #o% m%st alrea"# ha-e sol" some goo"s.Sales 4r"er Pro&essing+ sale from sto&2 )10*2"3 4oles&siness 4ole Details %ctivityEmplo#ee )Professional 6ser*SAPH.$PRHE(P?4GEE-SAssignment of this role is ne&essar# for basi& f%n&tionalit#.Sales A"ministrator SAPH.$PRHSA?ESPERS4.-S Sales 4r"er Entr#A&&o%nts Re&ei-able (anagerSAPH.$PRHARH'?ERD-(* Remo-e $illing $lo&2$illing A"ministrator SAPH.$PRH$5??5.G-S $illing3 Process #vervie+ Ta.leProcess step 01ternal process re(erence&siness condition&siness roleTrans5action code01pected resltsSales #rder 0ntryReE%est for &%stomer &re"it3 res%lt ofo-er-&harge on in-oi&eSales A"ministrator:A01 4r"er sa-e"3 billing blo&2 a%to assigne" to Sales 4r"er4emove &illing &loc6ReE%est appro-e"A&&o%nts Re&ei-able (anager:2; $lo&2 remo-e"&illing Do&%ments an" postings reE%ire"$illing A"ministrator:=04 Posting to &%stomer a&&o%ntOutgoing PaymentAccounts Receivable (157)Closing OperationsSales: Perio !n Closing Operations ("#$)4 Process Steps4"1 Sales #rder 0ntry )se, SAP AG Page F of SAP Best Practices 're"it (emo Pro&essing )204*+ $PD1he &%stomer re&ei-es a ta0-onl# &re"it3 or a &re"it for in&orre&t &harges. Prere!isites.oneProcedre1. A&&ess the transa&tion &hoosing one of the follo/ing na-igation options+#ption 17 S%P 8raphical )ser Inter(ace (S%P 8)I)S%P 0CC men 'ogistics Sales and "istribution Sales (rder CreateTransaction code :A01#ption 27 S%P 9et:eaver &siness Client (S%P 9:&C) via &siness 4ole&siness 4oleSales A"ministrator)SAPH.$PRHSA?ESPERS4.-S*&siness 4ole Men Sales Customer Coc)pit2. 4n the Create Sales (rder* +nitial Screen3 ma2e the follo/ing entries+2ield name Description )ser action and vales Comment(rder ,ypeRK ;. 'hoose Create -it re.erence.4. Enter the billing "o&%ment n%mber an" &hoose Copy.1he sales "o&%ment is a%tomati&all# &reate" b# &op#ing lines from the original in-oi&e. =or e-er# line in the in-oi&e3 t/o lines are &reate" in the sales "o&%ment+ 1he first one &annot be mo"ifie" an" reports the total amo%nt of the original in-oi&e line /ith same E%antit# an" opposite sign in the -al%e. 1he se&on" one &an be mo"ifie" an" reports the total amo%nt of the original in-oi&e /ith same E%antit# an" same -al%e.Gi-en that /eIre &orre&ting the amo%nt of an in-oi&e line that /as /rong in its original line3 the %ser /ill spe&if# the &orre&t amo%nt in the se&on" of the t/o lines. 5nthis /a# the total &orre&tion amo%nt /ill be &orre&tl# &al&%late" as the "ifferen&e bet/een the first line )reporting the ol" -rong -al%e* an" the se&on" line )reporting the ne/ correct -al%e*.7. 4n the Sales tab page3 enter an or"er reason3 for e0ample 102 "amaged in transit.6. 'hange the amo%nt of se&on" line)s* %sing &on"ition PR00 )'n1#*. Sele&t the item an" &hoose +tem conditions. 5n the /mount .or te Pricing condition P011 fiel" &hange the amo%nt.5f #o% /ant to &hange the hea"er te0t on the in-oi&e that /ill be &reate" later in the pro&ess3 &hoose 2oto 3eader ,exts. Sele&t 3eader Note 13 enter note te0t )fore0ample3 Reason for 're"it (emo* an" &hoose sa-e. 5f #o% /ant to &hange the itemte0t3 mar2 an item an" &hoose 2oto +tem ,exts from the men%. Sele&t MaterialSales ,ext3 enter the item te0t an" &hoose sa-e., SAP AG Page J of SAP Best Practices 're"it (emo Pro&essing )204*+ $PDF. 'hoose Sa4e$4eslt1he or"er is sa-e" an" a billing blo&2 is assigne" to the &re"it memo.4"2 4emove &illing &loc6)se1he sales or"er entr# pro&e"%re assigne" a billing blo&2 to the &re"it memo. 5n this a&ti-it#3 #o% remo-e the billing blo&2.Prere!isites.oneProcedre1. A&&ess the transa&tion &hoosing one of the follo/ing na-igation options+#ption 17 S%P 8raphical )ser Inter(ace (S%P 8)I)S%P 0CC men 'ogistics Sales and "istribution Sales +n.ormation System 5or)lists Sales "ocuments Bloc)ed .or BillingTransaction code :2; #ption 27 S%P 9et:eaver &siness Client (S%P 9:&C) via &siness 4ole &siness roleA&&o%nts Re&ei-able (anager)SAPH.$PRHARH'?ERD-(*&siness role men /ccounts 0ecei4able Postings Billing Sales "ocuments Bloc)ed .or Billing2. 4n the S" "ocuments Bloc)ed .or Billing s&reen3 ma2e the follo/ing entries+2ield name Description )ser action and vales CommentSales organi6ation1000"istribution cannel10"i4ision 10Entered on Kbeginning "ateLto Ken"ing "ateL;. 'hoose Execute (78)$, SAP AG Pageof SAP Best Practices 're"it (emo Pro&essing )204*+ $PD1he s#stem ma# iss%e the information message3 Execute selection report S"SPES,/ .irst. 'onfirm this message.4. 4n the ne0t s&reen3 sele&t the "o&%ment3 an" then &hoose Edit Sales "oc.7. 4n the Cange +n4oice Correct$ 0e#6xxxxxxx* (4er4ie- s&reen3 in the Billing Bloc) "rop"o/n men%3 sele&t the blan2 entr# to remo-e the billing blo&2. 6. 'hoose Sa4e$4eslt1he billing blo&2 is remo-e".4"3 &illing)se5n this a&ti-it# #o% generate a billing "o&%ment an" &re"it the &%stomerIs a&&o%nt.Prere!isites.oneProcedre1. A&&ess the transa&tion &hoosing one of the follo/ing na-igation options+#ption 17 S%P 8raphical )ser Inter(ace (S%P 8)I)S%P 0CC Men 'ogistics Sales and "istribution Billing Billing "ocument Process Billing "ue 'istTransaction Code'2042. Enter the rele-ant sear&h &riteria3 "esele&t the "eli-er# relate" flag3 an" sele&t the (rder9related flag.;.'hoose "isplayBill'ist )=J*.4. Sele&t the rele-ant ro/3 an" &hoose +ndi4idual Billing "ocument.7. Sa-e #o%r entries.#ption 27 S%P 9et:eaver &siness Client (S%P 9:&C) via .siness role &siness 4ole$illing A"ministrator)SAPH.$PRH$5??5.G-S*&siness 4ole Men Sales Billing1. 4n the Billing s&reen3 &hoose Billing "ue 'ist tab.2. Enter the rele-ant sear&h &riteriaM sele&t the (rder90elated flag. ;. 'hoose :is Pool 7act (78)$4. Sele&t a line /ith the sales "o&%ments #o% /ant to bill then &hoose +ndi4idual +n4oice., SAP AG Page 10 of SAP Best Practices 're"it (emo Pro&essing )204*+ $PD7. 'hoose Sa4e.4eslt1he 're"it (emo is printe".=inan&ial postings+Material De.ited %cconts Credited %ccontsCost 0lement , C# #.;ect1ra"ing Goo" )HA!A*J00000 Sales Re- - Domesti&1F7000 4%tp%t ta0J00000 '%stomer "omesti& J00000=inishe" Goo" )=ER1*J00000 Sales Re- - Domesti&1F7000 4%tp%t ta0J00000 '%stomer "omesti& J000001he printo%t of the &re"it memo is e0e&%te" a%tomati&all# an" imme"iatel# )see settings in transa&tion ::;; for 4%tp%t 1#pe RD00 an" "efa%lts in %ser settings in transa&tion S601*.Go% &an also start the printo%t man%all#+#ption 17 S%P 8raphical )ser Inter(ace (S%P 8)I)S%P 0CC men 'ogistics Sales and distribution Billing Billing document "isplayTransaction code :=0;1. Go to transa&tion :=0;3 in the s&reen "isplay Billing "ocument+ =rom the men% &hoose Billing document +ssue (utput to2. (ar2 the line /ith the message t#pe RD00;. 'hoose Print.#ption 27 S%P 9et:eaver &siness Client (S%P 9:&C) via &siness 4ole &siness 4ole$illing A"ministrator)SAPH.$PRH$5??5.G-S*&siness 4ole Men Sales Billing Cange Billing "ocument1. Sele&t /ll Billing "ocuments (refresh the E%er# if ne&essar#*2. Enter the billing "o&%ment n%mber.;. Sele&t +n4oice as P"7.< 2ollo+5)p ProcessesGo% ha-e finishe" all a&ti-ities that are part of the b%siness pro&ess "es&ribe" in this "o&%ment.1o a&&omplish s%bseE%ent a&ti-ities of this b%siness pro&ess3 &arr# o%t the pro&ess steps "es&ribe" in one or more of the follo/ing s&enarios3 %sing the master "ata from this "o&%ment., SAP AG Page 11 of SAP Best Practices 're"it (emo Pro&essing )204*+ $PD %cconts 4eceiva.le (1"2 S%P 04P 4eports)se1he table belo/ lists the reports that #o% &an %se to obtain a""itional information on this b%siness pro&ess. Go% &an fin" "etaile" "es&riptions of the in"i-i"%al reports in the follo/ing $PD "o&%ments3 /hi&h pro-i"e a &omprehensi-e &ompilation of all important reports+ =inan&ial A&&o%nting+ S/P E0P 0eports .or /ccounting (221) ?ogisti&s Pro&esses+ S/P E0P 0eports .or 'ogistics (222).ote that the "es&riptions of some reports that are an in"ispensable part of the pro&ess flo/ ma#be lo&ate" "ire&tl# in the se&tion /here the# belong.4eports4eport title Transaction code (S%P 8)I)&siness 4ole (9:&C)&siness 4ole Men (9:&C)Comment?ist of Sales 4r"ers:A07 Sales (anager)SAPH.$PRHSA?ESPERS4.-(*Sales Sales 4r"ers Reports ?ist of Sales 4r"ersA list of all sele&te" sales or"ers is "ispla#e"., SAP AG Page 1; of SAP Best Practices 're"it (emo Pro&essing )204*+ $PD4eport title Transaction code (S%P 8)I)&siness 4ole (9:&C)&siness 4ole Men (9:&C)Comment?ist $illing Do&%ments:=07 Sales (anager)SAPH.$PRHSA?ESPERS4.-(*Sales Sales 4r"ers Reports ?ist $illingDo&%mentsA list of all sele&te" billing "o&%ments is "ispla#e".>"3 )sed 2ormsCommon 2orm 9ame2orm Type )sed in Process Step #tptTypeTechnical nameSales 5n-oi&e Smartforms $illing RD00 G$AAHSD5.:, SAP AG Page 14 of