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2021 Fall Product
Troop Plan Book
Service Unit:
Volunteer Resources Found on: www.gscookiesetc.org
Password:
M2OS Website:
M2OS User Name: M2OS Password:
M2 Customer Service: 800-372-8520 GSOC Customer Care: [email protected]
www.gscookiesetc.org Check the Fall Product Website often for the latest information regarding the Fall Product program.
IMPORTANT INFO:
gsnutsandmags.com/gsoc
Your Service Unit Product Team are volunteers in your local community who will be your primary contact persons during the Fall Product program. They can answer any questions you may have or help you resolve problems. Service Unit Rosters with contact information can be found on the Volunteer Resources Link on GSCookiesEtc.org.
SU Product Manager Name: (Appoints and Supports Troop Product Coordinators)
Phone #:
Email:
Service Unit Materials Coordinator Name: (Receives and passes out Troop materials)
Phone #:
SU Nut Distributor Name: (Coordinates SU initial order delivery—will provide date, time and location)
Phone #:
Email:
SU Booth Sale Coordinator Name: (Acquires booth sites and runs booth sale lottery)
Phone #:
Delivery Date, Time and Location
Our Troop pick-up day is: (Date & Time)
At (Location)
Service Unit Girl Rewards Coordinator Name: (Receives and passes out girl rewards)
Phone #:
Contact Information
Table of Contents
Topic Page
Quick Checklist 1-2
Products
Trophy (nuts and candies)
M2 Media (magazines)
Care to Share
3-4
Getting Started / Training 5-6
Inspire Girls to Lead (5 Skills) 7
Hold a Family Meeting 8
Fall Program Begins 9
Nut Order Processing 10
Order Pick Up 11
Girl Delivery 12
Manage the Money 13
Troop Payments 14
What To Do About…
Counterfeit Bills, Uncollected Funds, Extra Product
15
End of Sale Processing 16
Fall Product Program Rewards 17
Resources
Customer Returns
Damaged Product
18
August-September
(pages 3-7)
By September 9
(page 5)
September 11
(page 6)
September 10 and later
(page 8)
Meet the Products
Qualify for Troop Product Coordinator position
Connect with Service Unit Product Manager and Materials
Coordinator
Complete training
Partner with Troop Leaders to prepare for Family Meeting
Visit www.GSCookiesETC.org/fallproduct for updates and links
Access M2OS
Verify Girl Information in M2OS
Inspire Girls to Lead
Hold a Family Meeting
Collect completed Parent Responsibility forms
Troop Launch Emails begin
September 25 (page 9)
September 11 (page 9)
September 2 (page 10)
By October 17 (pages 10)
September 25—October 17
(page 4, 12)
October 17 (page 10)
Fall Product Program begins
Girl Launch Emails begin
Upload of troop bank information into M2OS begins
Girls/parents enter their order into M2OS
Troops process orders
Girls continue to make direct, Care to Share, and online sales
Troop Order submitted in M2OS by 9:00 AM
1
Quick Checklist
Before the Program
During the Program
November 16-17 (page 18)
November 16 (page 16)
November 16 (page 16)
November 17 (page 18)
November 18 (page 16)
January (page 19)
January 17 (page 19)
End of sale processing
Make final deposit into troop bank account
Payment Adjustment form submitted by 3:00 PM if needed
Final troop reports due to Service Unit by 9:00 AM
ACH debit of troop final balance begins
Pick-up girl rewards from the Service Unit Rewards Coordinator
Final girl reward adjustments due
2
November 6– November 14
(page 11)
Sept 25-Nov 11 (pages 15)
November 6– November 12
(page 13)
November 12-November 14
(pages 14)
November 14 (page 21)
Distribute nut and chocolate products to customers
Girls turn in money as sales are made
Collect product money from girls throughout the program
Count money and give a receipt to the parents
Record payments in M2OS
Deposit money into troop bank account
Allocate late nut orders to girls in M2OS, including Care to Share
Booth Sales begin (if permitted)
Girls’ final balance due to troop
After the Program
Products
Girls may send emails inviting friends and family to order products online using the M2OS Online sales
system!
Online Magazine Orders (M2 Media Items)
Give subscriptions as gifts, renew existing subscriptions or order new subscriptions!
There are over 500 magazines both print and digital versions to choose from!
Girl Scouts participating in the Girl Scout Fall Product Program can give back to their community through
virtual Care to Share. More information about virtual Care to Share and Care to Share receipts can be
found on GSCookiesEtc.org/fallproduct/forms.
3
Trophy Nuts, Candies, and Care to Share
M2 Media Online Products
Online Nut Store (Trophy Nut Items)
As part of the M2OS online system, emails to friends and family will include the option for them to order, pay for and have nuts delivered to their home/business. Plus, there are more items available online than on the order card!
We are pleased to welcome our new nut vendor, Trophy Nut. Trophy Nut is a family-
owned company that has partnered with GSUSA for 29 years. The brand is known for
its quality and service within the food industry.
Pecan Supremes
Honey BBQ Snack Mix
Cranberry Trail Mix
Virtual Care to Share
Butter Toffee Peanuts
Spicy Cajun Mix
Honey Roasted Peanuts
Fruit Slices
$7
$7
$6
$7
$6
$6
$6
$5
Mint Trefoils Girl Scout Tin
Dark Chocolate Peppermint Rounds Tin
Chocolate Covered Almonds
Madagascar Vanilla Honey Almonds
Whole Cashews
English Butter Toffee
Dark Chocolate Sea Salt Caramels
Chocolate Covered Raisins
Peanut Butter Penguins
$12
$12
$9
$9
$9
$8
$8
$8
$7
September 25—October 17
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The girls in the troop make the decision if they would like to participate in the Council’s virtual Care to Share program or to do a Troop’s Own Care to Share project. Service Units who do their own Care to Share project may invite troops to participate but cannot make it a requirement.
Care to Share is virtual, simple & easy!
Virtual Care to Share, a Girl Scout community service project, allows girls the opportunity to participate by
selling virtual “Care to Share” nut, and candy items that are distributed to our nation’s military, local first
responders, and local Food Banks. What a great way to help your Girl Scout Troop, community, and Council!
• Explain virtual Care to Share to your troops.
• Emphasize how to use the order card, collect payment and provide receipts.
• Explain who will be receiving the donations.
• Encourage troops to make posters for their Door-to-Door and booth sales.
• Girls ask every customer if they’d like to participate in the virtual Care to Share
program.
• Girls collect $6.00 cash for each virtual Care to Share order. Girls and their customers do not worry
about choosing the variety of nuts, or organization. The Council will handle this for them.
• Girls record virtual Care to Share purchases on their order card.
• Care to Share purchases are tax deductible! Girls should provide Care to Share receipts located on
GSCookiesEtc.org/fallproduct/forms to each customer.
• Troops enter virtual Care to Share from each girl’s order card just like any other variety. The troop will
NOT receive any virtual Care to Share product. Council will deliver it.
• Troop places orders with their nearest Cupboard for virtual Care to Share sold after
initial orders even though they will not pick-up product.
• Troop deposits all money into troop bank account.
Girls earn credit towards rewards for each virtual Care to Share sold and Troops earn 90¢ proceeds on all
virtual Care to Share sales.
Girl Scout troops may choose their own organization to receive Care to Share donations provided they
follow the guidelines on the Donation Agreement form found on GSCookiesEtc.org/fall product/forms.
Patches for Troops Own Donation/Service Project can be ordered from our Girl Scout Shop.
Care to Share Patch 8+ Care to Share Items
Virtual Care to Share
Troops Own Care to Share
Becoming a Troop Product Coordinator
Qualify for Troop Product Coordinator position (check off as you go!)
❑ Complete registration for the 2021-2022 Girl Scout Membership year
❑ Select Troop Product Coordinator role in MyGS, sign Volunteer Agreement, and pass background screening (once every 5 years)
❑ Ensure Banking form with voided troop check has been submitted online (must be done every year)
❑ Connect with your Service Unit Product Manager and Materials Coordinator for:
One copy of the Troop Plan Book
Receipt books (minimum 2 per troop)
Extra Family Guides, order cards, and girl money envelopes
❑ Complete Troop Product Coordinator training (online or webinar)
You must complete all steps by November 1 for your troop to earn proceeds!
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Getting Started
August: Before Training
August/September: Sale Materials/Training Packets/Girl Mailing
Troops will receive training materials (Troop Plan Book, Family Guide and order card) in the mail (one per troop). Troops who did not receive a training packet in the mail will need to pick-up one from their Service Unit Material Coordinator prior to taking training.
❑ Girl will receive a Fall Product Packet (order cards, money envelopes, and more!) in the mail the in September as well.
Need additional materials? Please contact your Service Unit Materials Coordinator.
Troop Product Coordinator trainings are available online. More information can be found on the Council’s calendar located at www.GirlScoutsOC.org/events.
Remember to have your Fall Troop Training Packet ready for training. If your troop did not receive a Fall Training Packet in the mail and/or you need more materials, please contact your Service Unit Materials Coordinator.
The key to a successful program is training. It is mandatory for every Troop Product Coordinator to
participate in a training—even if it is not their first time doing the job. Training helps Troop Product
Coordinators have current information and be prepared to support girls and families.
After completing training via online recording, you will receive an email confirming your participation
and referred to your Service Unit Product Manager. You will then need to connect with your Service
Unit for the date, time and location of your Service Unit’s product distribution as well as any other
Service Unit specific information.
September 9: Troop Training
The M2 Operating System (M2OS) is the online program used to manage the Fall Product Program. Beginning September 11, a launch email with the instructions for registering as a volunteer will be sent to you once your Service Unit Product Manager enters your information into the system. Contact your Service Unit Product Manager if you do not receive an email.
Receive email with registration information for the M2 Operating System (M2OS).
Watch video tour of M2OS.
Verify girl roster in M2OS.
Create your avatar!
September 11 Access to M2 Operating System (M2OS)
Partner with Troop Leaders
Verifying Girl Information in M2OS
Partner with your troop leaders to:
1. Create your Troop Product Program Team (more information at www.GSCookieETC.org/fallproduct)
2. Ensure that you and all girls selling are registered for the 2021-2022 Girl Scout Membership year. All adults who handle troop funds must be registered and have cleared background screening.
3. Ensure Banking form with voided troop check has been submitted online (must be done every year).
4. Determine if your troop will hold booth sales. A special request must be made to hold a fall booth sales. Check with your Service Unit Booth Sale Coordinator for booth sale availability.
Troop must place a booth sale product order in M2OS by October 17th. The troop is financially responsible for any product ordered. C. Only Troop proceeds will be earned for product sold during booth sales. No girl rewards.
5. Determine if your troop is willing to take on the risk of accepting checks (see page 15).
6. Have a goal setting session with the girls. Assist the girls in determining their troop and individual goals (see www.GSCookiesETC.org/FallProduct for more information about setting goals).
7. Schedule a Family Meeting! Send email to parents inviting them to attend. Be sure to attach a copy of the Parent Responsibility form found on www.GSCookiesETC.org/FallProduct and have parents return the completed form to you via email.
8. Prepare girls for their role in the Family Meeting (see page 8).
Beginning in September, M2OS (our new Fall Product Program software) will be uploaded on a weekly basis with all registered girls from our Girl Scout Membership database. If girls are missing in M2OS, please complete the following steps to ensure that all of your troop girls are registered:
Work with troop parents, Leaders, and Service Unit Data Management Coordinator to ensure registrations are submitted online for any missing girls
Submit transfer requests to [email protected] for girls who have transferred into your troop or for girls who are no longer participating with your troop. Be sure to put “Fall Product-Girl Transfer” in the subject line of your email. These need to be submitted no later than October 1st.
If the wrong girl’s name is listed or a girl’s name does not show up in M2OS a week after she has registered, please contact [email protected]. They will check to see if the girl’s registration was completed. Be sure to put “Fall Product-Girl Missing” or “Fall Product-Wrong Girl” in the subject line.
Troops and Service Units will NOT be able to add, edit, or delete girls in M2OS.
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They “earn and learn”—they earn funds for their Girl Scout activities while learning key skills that will help them in business and life. The 5 Skills apply to all Girl Scouts who participate in the Fall Product program—regardless of how they participate in Girl Scouting.
Goal Setting Girls set sales goals, and with their item create a plan to reach them. This matters because girls need to know how to set and reach goals, and how to succeed in school, on the job, and in life.
Decision Making Girls decide where and when to sell product, how to market their sale, and what to do with their earnings. This matters because girls must make many decisions, big and small, in their lives. Learning this gives them the skills to make better decisions.
Money Management Girls develop a budget, take orders, and handle customers’ money. This matters because girls need to know how to handle money- from their lunch money, to their allowance, to (someday) their paycheck.
People Skills Girls learn how to talk (and listen!) to their customers, as well as learn how to work as a team with other girls. This matters because it helps girls do better in school on group projects, on sports teams, on the playground, and later, at work.
Business Ethics Girls act honestly and responsibly during every step of the Fall Product Program. This matters because employers want to hire ethical employees- and the world needs ethical leaders in every field.
Learning these valuable skills poises Girl Scouts to excel in life. Many successful business women and community leaders say they got their start selling Girl Scout products.
Go to www.GSCookiesETC.org/fallproduct/5-skills to learn more about the 5 skills and how to set goals with girls.
Encourage girls to set two types of goals:
• What they would like to learn?
• How much they want to sell?
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Girls participating in the Fall Product Program are likely to complete some Financial Literacy badge requirements. See the Family Guide for badges. Consider having your leader add these activities into your Volunteer Toolkit.
Inspire Girls to Lead
What do girls do in the Fall Product Program?
Family Meeting—How to Keep it Girl Led!
Use the Family Guide for training girls and parents. Encourage the girls to assist with the Family Meeting presentation. Ideas for girl involvement include:
• Sharing their troop learning goals (5 Skills)
• Sharing their troop sales goals and their plans for troop proceeds
• Sharing individual goals
• Chanting important due dates
Other items to discuss with the families:
• Let the adults sign-up to help during the Fall Product Program. Parents can assist in picking-up product, collating girl rewards when they arrive, and so much more! Don’t do it alone, ask for support!
• Establish a system for communicating with everyone.
Explain Girls and parents are highly encourage in using the online platform for collecting fall
product orders. Customers order online, pay online, and can choose to have the product
shipped to them or delivered by their favorite Girl Scout.
• Share the troop’s decision if troop will or will not accept checks.
• Share troop’s decision if troop will or will not participate in booth sales. If troop is participating in booth sales, explain Booth Sale Guidelines and required training. Explain that the girls will earn proceeds for their troop by participating in booth sales. No girl rewards.
• Review Online Marketing for Girls and the Online Safety Pledge.
• Remind parents and girls to make their reward choices in M2OS by 9 pm on October 25, 2021.
• Notify families to watch for the email which will include key details about participating using the M2OS online sales system including how to register, videos and more!
• Discuss how girls and parents can enter their Initial Order into M2OS.
Remind parents to email their signed Parent Responsibility Form to you. Be sure that the form is complete and signed by the parent/guardian. This form can be found on gscookiesetc.org/fallproduct/forms.
• End the Family Meeting with a fun closing involving the girls and their families. For instance:
When activities are girl led, involve learning by doing, and
cooperative learning, girls achieve the desired outcomes of the Girl Scout
Daisy, Brownies, and Juniors may want to end with a Friendship Circle with girls shouting “Bravely Be You!” as they turn out of the circle.
Have Cadettes, Seniors, and Ambassadors form a closing reflection circle including the family adults and ask each adult to give a “flair” (share a trait/strength that girls have exhibited) that will help in the product activity. For example an adult might say they have observed “leadership” in the group.
8
Hold a Family Meeting
September 10 and Later
The Fall Product Program begins on Saturday, September 25. 2021. Girls are encouraged to sell product through M2OS by sending emails to family and friends. With adult supervision, girls can take nut, chocolate, and Care to Share orders using their order card from September 25-October 15. Girls do not collect money for orders except for Care to Share donations.
9
Fall Program Begins (September 25, 2021)
The M2 Operating System (M2OS) is the online program used to manage the Fall Product Program. Send a
parent email blast through M2OS with a link to the M2 Operation System (M2OS) and instructions on how to
participate in the Fall Product Program. Girls will use M2OS online sales program to:
Email family, friends, and former customers (gscookiesetc.org/fallproduct)
Track your online sales from your Dashboard
Create your Avatar
Upload your photo or video to share with family and friends
Retrieve your personal QR code
Create and print flyers and business cards
Create and customize your message to customers reminding them to place their orders by October 17, 2021
Training videos for how to use M2OS can be found on gscookiesetc.org/fallproduct.
To send an email blast:
Go to your Dashboard.
Click on the book icon that says Emails (View & Send).
Click on Add Contacts to enter email addresses into your address book or click on your email host
under Import Your Contacts. For example, if you have a Yahoo email address, you would click on the
Yahoo button.
Click Send at the bottom of the pop-up to send an email blast. Emails may take up to 90 minutes to be delivered.
Please note: M2OS is on eastern time. Watch for 9:00 pm (pacific) process completion times listed in book.
September 25 Girl’s Access to M2 Operating System (M2OS)
Troops must have their orders placed in M2OS by the October 17th deadline. The council will have very limited inventory on hand and may not be able to accommodate any late orders. Please contact your Service Unit Product Manager right away if you miss the October 17th deadline for placing your troop’s order.
The only way to GUARANTEE having the product you want is to place an order by the October 17, 9:00 pm deadline.
All orders are entered in the M2OS.
Any order placed in M2OS whether it is “Saved” or “Submitted” will be ordered and the troop will be financially responsible for the order. Clicking the Submit button tells the Service Unit Product Manager the order is complete.
❑ Collect girl orders via email even if girl/parent entered into M2OS.
❑ Check girl order entries in M2OS.
❑ Enter orders for nuts, chocolates, and Care to Share in M2OS for girls who have NOT entered their orders.
❑ Enter order for troop inventory by the unit (not the case) into M2OS to have on hand as additional sales are made or for possible booth sales.
All troop order entries must be completed by 9:00 pm on October 17.
❑ Email a copy of the Troop Summary Report to your Service Unit Cookie Manager, cc your troop treasurer and leaders. Put “Troop XXXX Order Processing Complete” in the subject line.
To enter orders taken on an order card, go to your personal landing page.
Under Product Management, click on Paper Order Entry.
Click on the girl’s name you want to enter an order for.
Enter the number of each product you want to add.
For video instructions on how to navigate M2OS, go to gscookiesetc.org/fallproduct.
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By 9:00 pm on October 15, girls (with parent supervision) should enter their orders, including Care to Share orders, into the M2OS online sales system AND also email their order to you so that you can verify the information is correct in M2OS.
Place Your Order
September 2—October 15 Girls/Parents Enter Orders
October 16-17 Troops Process Orders
Late Orders
Placing your order on time is crucial this year. The council will have a limited supply of extra product available on a first come, first served basis at the council office.
The Service Unit Nut Distributor will schedule a date and time for each troop to pick up their product from the Service Unit.
Carefully check and count the product you receive before signing the receipt.
The troop is financially responsible for all product received on the signed receipt.
Take the troop’s order directly home. Keep away from direct sun or excessive heat, water leaks, pets, and ensure product is not placed on floor of garage.
Products are insured against fire and theft through the point of delivery to the Service Units. However, once they have been distributed to the troops, the products and related funds are the responsibility of the troop, parents, and girls.
Sort each girl’s order prior to pick-up.
Distribute product to the girls.
Have parents and girls count and sign for their product. Use receipts for all transactions.
Have parents take the yellow copy of signed receipt and leave the white (original) copy with you for troop records.
Instruct girls to deliver orders and collect money immediately. Remind them to deliver all items ordered.
Remind girls and parents to turn in money from order card sales as quickly as possible. Emphasize the date that final payment is due (November 12, 2021).
Instruct the girls to notify you at once if a customer has moved or refuses to accept the items ordered. Everyone in the troop can help sell those items. Since the nuts are part of the troop’s order, they are a troop responsibility.
If there is a large quantity of refused product, notify the Service Unit Product Manager for assistance in locating a booth or neighborhood in which to sell. They may also know of a troop that needs extra product.
11
Fall Product Order Pick-Up
Troop Order Pick-Up
November 5—November 7 Distribute Orders to Girls
Girls can continue to sell in person throughout the entire program if they have inventory on hand.
Door-to door sales are just as effective as booth sales and, sometimes, even better!
Girls, with adult supervision, may sell door-to-door in Orange County residential areas only.
Nut Stands are permitted on Orange County residential property only. A stand on the sidewalk or corner needs permission from the Service Unit Booth Sale Coordinator.
Walkabouts, where girls go door-to-door in groups, are permitted with two Troop Helper adult
supervisors.
Troops may choose to conduct booth sales from November 7-14. A request must be made by the troop to hold a fall booth sales with your Service Unit Booth Sale Coordinator. They will assist in reserving a booth sale spot for your troop.
A few things to consider regarding booth sales:
Troop must place a booth sale product order in M2OS by October 17th. The troop is financially responsible for any product ordered. C. Only Troop proceeds will be earned for product sold during booth sales. No girl rewards.
Please remember, booth sales are a privilege granted to us by local merchants. If abused, even
unintentionally, it could cause all Girl Scouts to lose the opportunity for booth sales at these locations
permanently. Girls and adults need to be careful and considerate of the merchant’s property and customers.
Review the Booth Sale Guidelines located on www.GSCookiesEtc.org/fallproduct with your troop.
Go to www.GSCookiesEtc.org/fallproduct/forms for more about booth sales including Booth Sale Checklist,
Tips for a Better Booth Sale, How to Create a Booth Sale Display and more.
Booth Sale patches may be available in the Girl Scout Shop for purchase.
12
Additional Sales
Girl Delivery
Booth Sales
What is a Cupboard? A Cupboard is a location where Fall products are stored and available for Troops to pick-up and use to fulfill additional orders.
• The council may have some inventory available to fulfill troop orders if needed. This inventory will be limited and may not include all product varieties.
• A Cupboard Location document will be posted on www.GSCookiesEtc.org/cookies/
volunteerresources. You will need the password located on the front cover of this book to access the
Volunteer Resource page. This document will include the location of the cupboard and instructions on
how to place a cupboard order.
Please remember, the only way to GUARANTEE having the product you want is to place an
order by the October 17, 9:00 pm deadline.
Cupboards
Most orders girls receive will be placed and paid for online. The girl and troop is credited for the sale and payment made by the customer automatically in M2OS.
If girls owe money for orders collected from their paper order card, troops should:
Collect product money from girls throughout the program.
Count all money received in the presence of the parent/guardian or another adult. Troops give adult a signed receipt and keep a copy for troop records.
Record girl payments in M2OS.
Make all bank deposits into the troop account.
Accepting checks is highly discouraged, but may be unavoidable from family and friends. Partner with your Troop Leaders to determine if the troop will accept checks and instruct the girls and parents of troop’s decision at your family meeting.
More information about accepting checks and accepting credit cards can be found on www.GSCookiesEtc.org/FallProducts/forms.
To find an instructional video on how to manually enter girl payments, go to the M2OS site and click on Training Materials on the top panel. Scroll down to Instructional Videos Folder. Then search for Order Card Entry.
Troops make deposits into troop account promptly
and frequently.
13
November 6-12
Troop submits an online troop banking form with scan of voided troop check attached. A link to the troop banking form is at www.GSCookiesETC.org/fallproduct/forms
GSOC will upload troop banking information (e.g. bank name, routing number, and account number) into M2OS beginning October 7, 2021 Please complete a new online troop banking form immediately if your troop banking information has changed.
Failure to notify GSOC of bank account changes may result in a $15 processing fee.
More tips can be found on www.GSCookiesETC.org/fallproduct/
forms
Manage the Money
Guidelines for Collecting Girl’s Product Money
Troop’s Bank Account Information
All Council proceeds will be collected from troops via ACH (Automatic Clearing House) debit. ACH is a nationwide electronic funds transfer network which enables banks to distribute electronic charges (debits) to bank accounts and to settle such entries.
Beginning Thursday, November 18, 2021, Council will automatically withdraw the amount owed from each troop’s account.
Make final deposit into troop account by Tuesday, November 16, 2021.
The full balance of Council proceeds will be debited from troop accounts beginning Thursday, November 18, 2021.
Debits may not show-up on troop account for several days. Notify GSOC only if debit has not shown up by December 9, 2021.
If the amount due is more than the balance in the troop bank account, you must complete the online Payment Adjustment form to reduce the troop payment amount due to insufficient funds. This form can be found on the Product Sales website (GSCookiesETC.org/productsales/forms). Completed form must be submitted by 3:00 pm on Tuesday, November 16, 2021.
Please have the following information ready when completing the Payment Adjustment form:
Troop #
Service Unit Information
Contact name and number
The amount owed
The amount that can be taken from troop bank account on Thursday, November 18, 2021
If a payment plan is requested:
Payment must be made by cashier’s check or money order (troop or personal checks will not be accepted).
Troops missing payment plan deadlines are subject to a $15 fine per week and may be sent to collections.
Council will upload the troop’s payment into M2OS after the bank has completed the ACH debits.
If you do not notify us in time, and the payment is not honored by your bank, the ACH debit will be rejected and the troop will be charged for all NSF (Non Sufficient Funds) fees incurred by the rejected transaction.
Note: The Council will mail a check in December to troops who do not sell enough nut product to retain their online proceeds. These checks will be sent in December provided Troop Product Coordinator has been appointed and troop has entered address information into M2OS. Troops earning less than $10 in Troop Proceeds will receive their earnings in OC Bucks. Troop proceed checks may be delayed until January for troops who do not enter their address into M2OS as Council researches the Troop Treasurer information.
14
A payment may be reduced but cannot be waived altogether
Troop Payments
Call the family to discuss the problem and make payment arrangements.
Document all contacts with parents, date of contact, and results for any outstanding money.
Alert the Troop Leader and the Service Unit Product Manager.
Do not hold up final reports or payment of balance due to Council because of delinquencies.
Complete a Delinquency Report online and upload a written record of the situation, noting dates and contacts made regarding the delinquent funds. Include copies of all receipts given and the signed Parent Responsibility form. Form must be completed online by 9 am on Wednesday, November 17, 2021.
See the Delinquency Report on the Fall Product Website (www.GSCookiesEtc.org/fallproduct/forms) for more information regarding uncollected funds and a link to the form.
If a Delinquency Report is not submitted by 9 am on Wednesday, November 17, 2021, Council will not be able to assist the troop with collection and the troop will have to absorb the loss.
Sometimes, unforeseen circumstances happen, (illness of girls, orders refused by customers, cancelled booth sales, etc.) that cause a troop to end up with extra product. Here are some proactive suggestions to avoid this situation:
Contact your Service Unit Product Manager immediately
Schedule additional booth sales to replace the cancelled one(s)
Conduct a rolling sale or walkabout as a troop outing
See if another troop is in need of extra product
Note: Cupboards cannot make exchanges or accept returns except for damaged items.
Should you have an excessive amount of leftover product near the end of the sale, email [email protected] with the subject line “Too Much Product” and notify your Service Unit Product Sale Manager immediately. Do not wait until the Fall Product Program has ended.
15
For more information on how to Transfer Product Between Troops visit
www.gscookiesetc.org/fallproduct.
While it doesn’t happen often, a troop may receive a counterfeit bill and not even know it. To better protect your troop from receiving a counterfeit bill, we recommend the following:
• Do NOT accept bills larger than a $20
• Take time to look at and feel the money you receive
• Check for obvious things like duplicate serial numbers
• Check for the security stripe and watermark by holding the bill up to the light
• Use a Counterfeit Detection Pen with UV light
If your troop receives a counterfeit bill, please follow the steps on www.GSCookiesETC.org/fallproduct/forms.
If counterfeit bill was received from a parent, it is the troop’s responsibility to collect reimbursement from the parent. Council will reimburse up to $20 per troop for counterfeit bills received.
Uncollected Funds
Counterfeit Bills
Extra Product
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❑ Make final deposits into Troop Account by end of day on November 16, 2021 to cover the final
balance due taken by ACH debit beginning November 18, 2021.
❑ Troops requesting payment adjustment due to insufficient funds should submit the online Payment
Adjustment Form located on GSCookiesEtc.org/fallproduct/forms by 3:00 PM on November 16, 2021.
❑ Troops with troop to troop transfers of product and/or took additional product from
council AFTER the October 17th deadline will need to submit an updated Troop
Summary Report . Email updated reports to the Service Unit by 9:00 AM on November 17,
2021.
❑ Submit all completed Delinquency and Counterfeit Bill Reports and back up paperwork via the online
form by 9:00 am on Wednesday, November, 17, 2021 (if necessary).
❑ Print a copy of the Troop Rewards reports to use when picking up their girl rewards.
❑ Complete the online evaluation.
❑ Submit Delinquency and/or Counterfeit Bill Reports with back up paperwork online.
❑ Send an email to your Service Unit Product Manager and cc your troop treasurer and leaders. Be sure to put “Troop # End of Sale Processing Complete” in the subject line. The email should include:
• Attach a copy of your updated Troop Summary Report if needed
• State "Processing Complete" OR "Unresolved Issue” in body of email.
• Note all details for any problems in the body of the email and attach documentation (signed receipts, communications, etc.).
• Be sure to note if a Delinquency and/or Counterfeit Bill Report was submitted online.
❑ Complete online Fall Product Program Evaluation Survey (emailed in the weekly newsletter).
The full balance of Council proceeds will be debited from troop accounts beginning Thursday, November 18, 2021. Debits may not show-up on troop account for several days. Notify GSOC only if debit has not shown up by December 11, 2021.
Wrap Up the Program
Troop Final Reports Due to Service Unit on November 17 at 9:00 AM
November 16-17: Troop Final Processing
Girls are able to earn unique rewards by participating in the Fall Product Program. Prizes are cumulative and provide tangible goals for the girls to reward their participation and effort. See girl Order Card and/or www.GSCookiesEtc.org/fallproduct/Rewards for photos.
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Pick-up troop’s rewards from the Service Unit Girl Rewards Coordinator at your pre-arranged time. The Service Unit Girl Rewards Coordinator will arrange a time with each troop to pick-up their Fall Product Program rewards once they have been received and sorted.
Compare the quantities received to your report from M2OS. Note any discrepancies before signing. Your Service Unit Rewards Coordinator will order any missing or damaged rewards and will notify you when they are ready for pick-up. Please allow 2 weeks.
Distribute rewards to the girls in your troop right away! They will be excited to receive the items they have earned in the program. Do not hold them for end of year ceremonies.
Submit any reward adjustments to your Service Unit Girl Rewards Coordinator as soon as possible, but no later than January 12, 2021.
Celebrate and Reward Girls
December 1-15 Pick Up and Distribute Girl Rewards
January 12 Final Rewards Adjustment
Penguin Necklace
25+ Combined
Items
Glitter Keychain
Purse
35+ Combined
Items
Small Penguin
Plush
45+ Combined
Friendship Bracelet
Kit
OR $5 OC Bucks
OR $5 Online Loot
55+ Combined
Items
Bluetooth Shower
Speaker
OR $5 OC Bucks
OR $5 Online Loot
65+ Combined
Items
Clipboard Set and
Penguin Pen
OR $8 OC Bucks
OR $8 Online Loot
80+ Combined Items
100+ Patch and choice of
USB Hanging Lights
OR $10 OC Bucks
OR $10 Online Loot
100+ Combined Items
Large Penguin Plush
OR $15 OC Bucks
OR $15 Online Loot
150+ Combined
Items
Slumber Bag
OR $25 OC
Bucks
OR $25
Online Loot
200+ Combined Items
There may be times when a customer decides to return product. Troops should follow these steps:
Accept the returned product from the customer even if you did not sell to that customer.
Offer the customer an even exchange for the same or other variety of product.
If the customer does not want product replaced, give the customer a refund from the troop funds. Do not give a refund without first getting the unwanted product from the customer since you will need to exchange returned product for new at a cupboard.
Complete the Damaged Product Report, giving as much detail as possible. This form is available on the Resources & Forms page at www.GSCookiesETC.org/fallproduct/.
Exchange product by placing a Damaged Product order via email to a cupboard. Be sure to put “Damaged Product” in the subject line of your email.
If a foreign object is found in the product, notify your Service Unit Product Manager as soon as possible. The product must be picked up from the person reporting the foreign object. Fill out the Damaged Product Report immediately.
In the case of an injury, notify your Service Unit Product Manager immediately!
Troops should accept returned product and make exchanges or issue refunds
for any customer.
Sometimes product received may be damaged (dented, crushed, etc.). Please follow these steps:
Email a Cupboard to make arrangement for a replacement.
When placing your replacement order, be sure to:
a. Type “Damaged Product” in the subject line of your email
b. Enter the number of units needed by variety to be replaced
Complete a Damaged Product Report located on www.GSCookiesETC.org/fallproduct/forms.
Give the damaged product along with the completed Damaged Product Report to the Cupboard when making the exchange.
Damaged product replacement orders should be placed separately from other orders no later than November 8.
Product should be kept off the floor on a pallet or shelf. This will help prevent damage from insects or water.
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Resources
Customer Returns
Damaged Product
September 9 Complete Training for Troop Product Coordinators
September 10 and later Train your Girls and Parents
September 25 Fall Product Program begins
September 2 GSOC uploads troop banking information into M2OS
October 15 Girls Orders Due to Troop/Order Processing
October 16-October 17 Troop Initial Order Submitted into M2OS
November 5—November 7 Distribute Products to Girls
November 6—November 14 Delivery and Distribution of Products to Customers
November 12 Girls’ Final Balance Due to Troop
November 12-November 14 Booth Sales (by request only)
November 12-14 End of Sale Processing
November 16 Troops make final deposits into Troop bank account
November 17 Troop final email due to Service Unit Product Manager
November 18 Troop payments begin
December 1-15 Pick Up Girl Rewards and Distribute to Girls
January 12 Final Troop Reward Adjustments
Dates to Remember
